Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 8863 customer ratings since 2019-04-07 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1736 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Drops connection at least weekly. Sky blame BT and BT blames Sky. Signed up for line cost only for 12 months then £5 per month for Internet. Couple of months in the bill went up £5 but great news, I could now have free evening calls. I didn't ask for any calls as covered with mobile. After 12 months internet cost kicked in as agreed but cost now £7.20 extra instead of the agreed £5. Not large sums I know but I am annoyed that Sky will hold you tightly to the terms of the original contract but change the fees whenever they feel like it. Changing provider as soon as contract ends.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Doncaster Sky  
Sky is day light robbery, Paid 24mb, we get around 11mbps. Wouldn't be so bad if its not a daily struggle to actually use it... shuts down completely on a daily basis, Ring the company you say? "Unplug Router wait x amount of seconds and plug back in that will solve the problem" *phone down* guess what... never works... NEVER. I want to Download somethings? have you got 3 days to wait? I wish that was an over exaggeration... I am not one for complaining and leaving reviews but I am at the end of my tether with the company now... Virgin media here we come...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Sky  
Ironically trying to write this review but struggling due to the speed of Sky broadband. Would never recommend this provider to anyone!! The speed is awful, service shoddy, reliability terrible! I find the diagnosic page infuriating whenever the connection is down. Then there is the two hour wait to speak to an actual human being, how then just tells you to try turning it on and off again! Rubbish! I recommend spending a few extra pound a month to actually be able to access the Internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorchester Sky  
Ok I am not a customer with Sky but I just used their website to see what service I could get into a property. I was asked to phone a tel nos and have just spent half an hour listening going through what is clearly mostly about marketing eith future or now and when we finally get to the agent answering the question: there is no Sky BB service available. I assume Sky knows this but just wants to sell me something. Any Sky reps monitoring this - I know Sky TV is available at the property but on the basis of this interaction alone I will not be signing up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Dorchester Dorset Sky  
Was with O2 for several years without any problems, good service and connection. Think I only had to phone customer service once during 4 years and problem sorted. We got switched over to Sky a few months ago and problems started shortly after. For 6 weeks now we've had just dialup speeds and connection keeps dropping. Have phoned customer service so many times and get taken through same tests every time. Have lost count of the amount of times I've taken the face plate off and moved wires around. Seems to be no record of the problem and have to run through same stuff every time. Finally sent out an engineer last Saturday after 6 weeks of chasing. He was here for 5 minutes and problem now passed back onto Open reach so expecting a BT engineer out again (2nd time). Unless I keep chasing nothing gets done and the fault just disappears off their system, then we have to start all over again. Having read some of the reviews on here I think I will try and change to another provider asap. Have been asking about a refund seeing as our connection speeds are so slow but told no refunds can be given until the problem is fixed. Absolutely useless so far - wouldn't recomment to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorking Sky  
Hello,
I just moved to new property after being customer with Sky for a year and they have been helpful and cancel my old contract as i was not sure if my new property will be ok for Sky.
Once i moved called them and within 3 days i got the Hub and next day the engineer to check my line.
After the internet was activated i struggled to go online but Alex the Bulgarian agent on the phone was bery polite amd explained everything to me so i can understand that it was phone line issue not Sky.
He advised me someone within 72 hours will fix this and i should have broadband on.
He kindly ask me if i am aware that the number i dial is chargeable and i said i know.
I think Sky need more agents like Alex as he was extreamly friendly amd professional in same time.
I hope this will go directly to him amd he deserve Big Well done and thank you for your help.
Much appreciated
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Dorking Sky  
Been with Sky for a few years, the speeds were awful and it's really expensive. Their owned supplied routers are terrible and they limit using 3rd party routers. WE have recently switched to post office broadband and noticed a big difference in speeds, at it's about half the price.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Sky  
For a few years Sky is going down worst is broadband getting connection to connect to the internet after hour disconnected it's a day or two get a connection .Have to reset if that doesn't get you connected try wireless button front of Hub might work randomly so I had a connection through Vaio manager one evening for hour or two felt pleased done what I connected to do having paying for unlimited broadband might as well go limited disconnect computer .I was with Sky talk supported the person had to go off show my match for security reasons waited online within half an hour waiting I fell asleep .When I had awaken 8.50 message was left me contact Sky in the morning I look to see the time message was written 8.45 .Next day I will persevere see if I can make a connection might even buy ethernet cable used the cable that was inside box when I received Hub .I would had like to go wireless never always possible last year now vertically impossible .Reset all connections having left every tool disconnected hour or more ,double checked the Sky book of setting instructions pretty much very easy re -connecting telephone ,the hub with leads in hub package and separately connecting to new filter .My phone ,tablets work fine I I'm thinking Windows 7 Premium it's so old not able make certain connection to connect .I have made it on the net about 3days on off fed up days not able acheive set up .Strange after exiting for the night ,next day I was quite exited cos I found myself working on the internet I made it wasn't be .Wonder if I stayed put on the internet 24hrs would've stayed connected .Really stressed out .I couldn't get support from computer companies as no internet connection hadn't ever thought this I know now .Looking forward for your earliest reply .With kind regards
  • Satisfaction
    3 stars
Dorset Sky  
Broadband speed hasn't been bad at all, if i did have an issue (once), their tech team were really helpful. i live quite far away from the actual box so what i get is very responsible

Customer service is within the UK, least everyone i have spoken to have been. I see this as a good thing, keeping jobs within the UK. NOT for any other reason before someone gets soft.

Called within a view of leaving as Vodafone seemed to have a better deal. Called Sky and within minutes i was offered a package with a discount of £120 for the year. taking into account the contract time with Sky was less, i don't have to mess about at all with changing providers. I was pretty chuffed. Never had an issue with payment, can't see how you would with a DD. Service in comparison to TALKTALK is a dream. Wouldn't ever dream of using their services again.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Dorset Sky  
sky customer services, what can I say? Abysmal, I have never in my life received such appalling service from a provider. My Sky box is not working properly and this fault has been going on for weeks, sadly sky are unable to fix the fault and want to charge me £65 for the privilege of sending out an engineer!!. I have don't hours on the phone trying to resolve this issue and totally exasperated I now have asked them to cancel my contract, which they are saying they cannot do. They honestly believe that it is correct and fair to keep a person in their contract with the services not working properly!! They tell me I'm stuck in my contract and despite the service being faulty I have to pay for it! My advice?...... Do not sign up with sky , run a mile!! I am taking legal advice to resolve this issue
Dorset Sky  
Terrible broadband speeds - not more than 0.700kbps, ever ! Poor customer service, all they really want is to sell you a tv package !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Sky  
Been with them since February 2013 and speed has been an issue, paying for 7mbps and only getting less that 1mbps, even on off peak.I was fed up complaining, Phoning and commenting of the help form.I have got no where. Every time i complained it was with someone new, And i had to explaining my self over and over and over. Than the would ask if i did all the checks, I told them where to go.What i found out was BT wholsale is main supplier and other company's, Sky, TalkTalk,EE all only get so much bandwidth. Ive been paying £30 a month for 8 moths for nothing. I am now leaving them to go back to BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Douglas, lanarkshire Sky  
very inconsistent service intermittent connection and customer service go through the same problem solving time after time. when it works its reasonably fast.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
dowanhill Sky  
absolute disgrace..never met such unprofessional or rude people in my life
Dublin 10 Sky  
my daughter signed me up with sky hd package,2nd april 2011,on the 7th april,they connected the tv hd box,ok so far.then on the 18th april a bt engineer came to connect my phone line,just before he left he told me it will take 2 hours for the exchange to swop from cable to sky.By the next morning i still had no phone line.it is now the middle of may and i still have no phone also they cut off my tv package.after several phone calls on my mobile costing me well over £70 in credit,isent them a letter on the 9th may,upto now 16th may i still have had no reply or an explanation of why i can not get my sky hd package.i put in the letter that i wanted sky disconnected,so i could get back to normal.thanks for letting me tell my story.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
dudley,west midlands Sky  
in my previous letter i stated that my tv package was not working.i sorted my tv channel's,but it is now the 1st of june,i still have no phone line,i went to the citizens advice bereau,they contacted sky they said according to their system everthing was up and running,they promised to email me within 24hrs,between the 27th &28th may,but i still have not heard anything from them.so from the 18th of april till present day 1st june i have no phone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
dudley,west midlands. Sky  
Changed from BT to Sky connect, was told I'd get the very same speed as I had with BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dumfries Sky  
Shocking speed. It has taken Football Manager 2018 more than 45 minutes to download via steam. Joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dumfries Sky  
I understood that we would not recieve high speeds in the area, but our options were limited at the time. However the exchange has just been upgraded to llu. Sky are selling the free broadband package broa to new customers in the town. I phoned to enquire when us (exsiting customers) were being offered this. I got 2 different answers. From cancellation department: 'sky had too many customers to advise and so would not do so'. This was refuted by the next lady in the broadband section,who checked my details and said that she would try to foce a migration,but after checking with someone else ,came back and asked if I was not happy that she checked 'cause it is sold out'??????????? Today it is still stated on all the checkers and comparison sites, that the package is available to this postcode!!!!The best that she could do was reduce my cost from £17-00 to £12-00 for 6 months
I will try one more time to speak with sky,before looking at alternatives!
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Dumfries Sky  
i have sky broadband and every time my house phone goes i disconnect from what im doing and the internet has a spasm and stops working for a bit absouloutly awful.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
DUMFRIES Sky  
I live in the country so don't have fibre. Our broadband drops regularly, slows down in the evening and weekend so much do we can't stream
Because I'm not in a main network area I pay much more but receive a poor unreliable service
Shouldn't that be the other way around ?
Not happy at all
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Dumfriesshire Sky  
i have been a sky customer for many years.i was using sky fibre unlimited and it was great,fast,reliable and good value.i recently decided to upgrade to fibre max unlimited.have to say I wish I had done it before now.almost double the speed of sky fibre.i am delighted.maybe because I live a few hundred yards from the exchange that I get good speeds.
  • Speed
    5 stars
dunblane Sky  
as a long standing sky customer for over 25years I have nothing but praise for the services I receive,tv,phone and fibre.Custmer service is first class as is my fibre etc.never have a problem with speed or dropping out.highly recommend sky to anyone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
dunblane Sky  
I guess I must be one of the lucky sky customers,my fibre speed averages 32mbs and very rarely drops below 30 mbs.i recently had decided to change providers and sampled the indian call centres I could not get back to sky quick enough.i,ve been a customer for more than 20 years and have always found customer services to be helpful and polite.veryhappy with sky
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
dunblane Sky  
about to leave sky after 20 odd years,i get around 30mb with the fibre unlimited,not bad but I can get better.overall I would say sky are ok and the customer service is good
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Dunblane Sky  
From day one, had nothing but problems and slow speed. Line quality is perfect, only 1km from exchange. Sky connect is available only to people who live in an area where sky have to piggy back on bt equiptment. After 4pm, they cut the speed of the line down to 100k, not even enough to stream iplayer or connect reliably to xbox live. waste of £17 a month!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dundee Sky  
Fibre service is not as fast as advertised. Service is very inconsistent and sky routers notoriously bad for signal and interference.
Since moved to a different provider, supposedly the same spec as sky broadband, but way faster and never once disconnected yet.

My opinion, Sky are using their name to push an amateur and decidedly rubbish internet service.
Will not be back. Ever..
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Dunfermline Sky  
Broadband was excellent for years
But as soon as i reveiwed my costs. They kept the same internet deal (full stregnth) for the same price because i got a better offer elsewhere. Now im lucky if i get a signal most days
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Dunfermline Sky  
I have never found a company more ridiculous at getting things sorted out. I had an engineer round whi advised that the cable coming in from outside and the master phone box are so old that he is surprised they work at all. He advised me to get bt open reach to replace these as it is thier responsibility. Having to go through your provider i phoned sky to ask for this to be done, as i am having a nee kitchen fitted and the wire is behind everything. The advisor on the phone ran a diagnostic and confirmed there is a problem with the outside line but the engineer will not come into my home he will fix this from outside, i explained that i had already had my own engineer instruct as to where the problem was, she then asked me why i didnt get him to replace while he was there, i explained that i pay line rental to bt and it is there job to do this instead of costing me more money. She then accused me of lying and refused to raise for the master box to be replaced until the outside fault has been fixed, when doing the whole thing in one day would form a much better solution, all she kept telling me was this is the system. Sky are a bunch of robbing bastards, quite happy to take all your money and do nothing in return.. And thier customer service skills could make a nun swear. 3 phone calls, 45 minutes at least and i spoke to a human being for all off 5 minutes at each call. Disgusting way to treat the people that line thier pockets.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunstable Sky  
I wanted to change from sky to another service provider as I've done many times in the past with various companies, never have I had such an ordeal like I have trying to leave sky.
They blocked the transfer twice, then I was going to be left without service after advice from a few under trained sky staff I'm a month further down the road and on my 3rd tranger date. The other day they blocked my services when I rang they said I hadn't paid my bill. I informed them I'm aware, I canceled DD and was waiting for my final bill once transfer was complete. No that's not how it works now I have to pay up front for the service we would of provided if you hadn't left us I refused and paid up to final day and requested they bill me if it's delayed they were happy with that crazy notion. Now I find myself without a service not once in 3 years has there been a technical issue but now there is im no Internet they can't fix coz I'm leaving
Totally full of it!!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Durham Sky  
We called Sky last Saturday morning because our wifi couldn't work and they said that their engineer would come either Monday or Tuesday to fix our wifi. Amazingly, immediately after that the engineer came before afternoon and we have our wifi live before waiting for Monday or Tuesday! So efficient!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Durham Sky  
Been with SKY for over 3 years and been pretty much problem free. Had one weekend with problem with the network but other than that very reliable.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Durham Sky  
Easily the worst broadbrand I have ever used. Slow, unreliable and no help offered to deal with these issues. I would strongly recommend everyone to choose a different provider for their broadbrand as Sky will only disappoint with their services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Sky  
When i had sky installed part of the package was if i wanted to take broadband. There was basic and an increase in speed for an extra £5 per month. Then recently i got an email from there saying that as a customer they going to upgrade my broadband speed for no extra. There has been no improvement so far, but the opposite at times its crawling. This is on a connection from router to my pc wired. Then when i use my laptop in other rooms its pitifull the speed, so slow. I left Talktalk because if there pathetic service, even from the company C.E.O. Looks like things got worse not better.
  • Customer Service
    3 stars
  • Reliability
    3 stars
Durham Sky  
They would raise the bill every year, Internet speed was only 1mps as normal. After midnight the signal would drop off completely. We never got any rewards whilst friends did. We just gave up in the end as we could not use it. Customer service was from India
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Sky  
Having tried Sky for a year I have got the say they really are dreadful. I have been without a signal so many times, I have list count. My telephone line wasn't working for well over 2 months and they didn't feel the need to refund me for the loss over this period. When I was nearing the end of my contract, I contacted them to inform them I didn't wish to renew, their advisor informed me that I had to call back 2 weeks prior to my contract ending which was the 28th and she informed me I had to wait till the 14th. So I did and then they still deducted the next months bill from my account. After informing me it was an overlap and I would receive my refund in 2 weeks, I waited. 2 weeks later still no refund so I contacted them again, now the amount I was going to be refunded was less than they had taken because I had an extra day of internet and their advisor had given me the wrong cancellation date. Now, 7 weeks after ending my contract, I still haven't received a penny. Sky has poor quality broadband and even worse advisors who misinform and simply mislead customers. Definitely will not be going back to Sky anytime in the future.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Durham Sky  
I was due to receive my new sky HD box today, I waited in all day because "That was the date agreed" and when I contacted services to ask when installation was coming because theresults only 45min late, a worker called Keith words are "Didn't they inform you there not coming today?? Do you possible have a week off in December because we've penned you in for next availability 14th". When I told him am going to the bank in morning to stop payment, Keith says "can I pass you on to other department" I had to tell him that they've wasted my entire day never mind other 20min. Crap is a understatement
  • Satisfaction
    1 star
  • Customer Service
    1 star
Durham Sky  
Consistently 0.1mb download speed. In fact, even the upload speed is quicker @ 0.35mb. Customer Service just don't want to know.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Dursley, GL11 Sky  
DO NOT PURCHASE SKY BROADBAND !!
I was a sky customer for 18months I lost count of the amount of calls I made to their customer fault line !
I would spend on avarge 1 hr each time talking to them and despite dealing with some very polite agents I never had a working full servis from sky .
I would ring on a weekly basis I had hubs 'sockets ' leads 'changed on more than one occasion but still constant problems '
I live in a one bedroom flat and never had a signal strong enough even to connect my phone to 10 feet away
Never offered any form of compensation just more bull !!!
I only wish I had read the reviews before
You would think sky would offer a better servis rather than misleading their customers with constant lies about how all their other customers are happy
Total rubbish looking at the reviews
AVOID AVOID AVOID !!!!
Ealing Sky  
Recently had Sky Unlimited fitted in my home. Engineer setup was fast and very informative, connection is working great and no hiccups so far. Very happy with service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ealing, London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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