Sky Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 19907 customer ratings since 2017-12-15 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1489 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Sky Broadband Everyday Lite has been fantastic! I moved to Sky from TalkTalk a few weeks ago. At TalkTalk the reliability was terrible. But at sky the speed is good enough but reliability is excellent. I was looking for broadband that wouldn't disconnect when I'm playing online video games, and sky were
perfect for me. I'm glad the reliability is good and I can make do with the speed.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle, UK Sky  
Big thank you to Steve from the broadband and technical difficulty department. One of the best customer services I've ever received. Thank you ever so much Steve
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Broadband and technical difficulty Sky  
SKY HAS ALWAYS BEEN GOOD ALL THESE people giving it one star must live in the countryside.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LONDON Sky  
Awesome service. 13Kb/s here all day every day. Can get a bit slow when downlaoding big files @ 1.14 MB/s and surfing but that's fine. All day everyday local calls to 01,02 and 03 and a lot of country's worldwide thrown in. Netgear router at first was awful but now got Skys Sagem F@st 2504 and never looked back. Been with Sky for nearly 20 years, no need to change.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Basildon, Essex Sky  
Never had anything but amazing service, and so much better than Talktalk was. Constantly receiving over 30meg download and no sign of slowing. My only criticism is the rubbish router, but you can get around that by bridging in your own :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnstaple Sky  
I moved from Post Office (Talktalk)following dreadful service and bought the Sky Fibre BB and Talk package two weeks ago.My Hub was not delivered on time and the support person was immensely helpful and it was delivered the next day. My speeds were still as before (0.07Mbs evenings)but the fibre tech support chap was amazing and took me through the Hub settings until my speed was over 21Mbs. I am really impressed with the support I've received, so impressed that I've already upgraded to Sky fibre unlimited.
Are the many complaints a Regionally based thing I wonder as my experience contradicts the majority view.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Fife Scotland Sky  
I used 4G for ages while living in the sticks, but when I moved into a fibre area, I decided to switch to sky fibre. I thought the 4G was great, but they put the price up, so byee. After I placed the order, I read a few negative reviews about sky and seriously doubted what I was doing, but it was connected on time and I got 37Mbit from the outset. Hasn't changed since. 4G did show 45+ Mbit at times, but it was erratic, whereas my fibre seems to be pretty consitent and is much much faster when using Netflex et al. Maybe other people have had genuine issues, or maybe they just aren't doing their speed test when no-one else is downloading. Uploading is admittedly slower than 4G, but I don't game, so I don't care. Just worth a mention. Ping latency is much lower with sky tho (150ms 4G vs 50ms Sky)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Elliot Sky  
We have had a nightmare 10 years with Broadband, ending with an appalling service from Plusnet which had us at breaking point. However, we recently switched to Sky and could not be happier. The broadband switched over exactly as planned and we are receiving 30meg download, 6.33 upload and perfect reliability. To top that, when I called with a query, they offered me Sky+ HD, box sets, set top box and installation completely free for 12 months !! I think all my birthdays and Christmases came at once. Sky have been just amazing to deal with, their advisers are so friendly and helpful and our engineer was just the same. I only wish we had given Sky a chance long before now.

I know there a lot of bad reviews, but my thinking was that many people feel the need to review (and rightly so) when they receive a poor service, but not many of think to write a positive one when things do go well. I not only believe in better, I now have it too. Thanks SKY.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Leeds Sky  
I was transferred to Sky from O2 a few years ago and am more than pleased. The speed is consistently 37mbs against the 'offered' speed of 40MBS. I get virtually no drop outs and always get through to someone in minutes and always find that they will do a deal at the end of the contrcat.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
chelmsford Sky  
I just do not go along with the reviews about sky customer service i have found each agent very po,ite and have helped me all they can i think some of you sending reviews want to get a life
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
STANMORE Sky  
i have been a sky customer for many years.i was using sky fibre unlimited and it was great,fast,reliable and good value.i recently decided to upgrade to fibre max unlimited.have to say I wish I had done it before now.almost double the speed of sky fibre.i am delighted.maybe because I live a few hundred yards from the exchange that I get good speeds.
  • Speed
    5 stars
dunblane Sky  
We called Sky last Saturday morning because our wifi couldn't work and they said that their engineer would come either Monday or Tuesday to fix our wifi. Amazingly, immediately after that the engineer came before afternoon and we have our wifi live before waiting for Monday or Tuesday! So efficient!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Durham Sky  
Very very poor broadband. Came to sky as no Virgin in this building (and yet available across the street)! Initially ok, slow compared to what I was used to (from 50 mbps to 4). Then no internet, dropped connection for hours or days. Can't even watch a half hour show without it dropping. Hours and hours spent with customer services. Credit to them they did their very best but they never got to the bottom of the problem. So glad to be moving back to Virgin territory.
  • Customer Service
    5 stars
Cambridge Sky  
As a customer I had a problem with my broadband. It was slow and kept dropping.from the conversation with one of their agent I understood that the land line is really important for the quality of broadband. So we did troubleshooting and we found out the main problem was from the microfilter. They sent me two even for free filters.now 3months later my broadband is up and running perfectly fine.sky is really good company and of course if your broadband is free they will not give credit for the loss of service. Even the engineers are free.that is why I gave 10out of 10.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Sky  
fast reliable connection.i get 9mb connection speed all the time.i had a problem with a noisy line rang sky and they got bt out to put a new line from the pole to my house within 24 hours without charging for it.very happy with them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
stockport Sky  
Been with sky for 4 years and never had a problem until recently with broadband they sent out an engineer with a new hub and been fine since. Also get discounts for being loyal customer
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
nottingham Sky  
Just had faster fibre installed for £25 a month for 18 months and up to now everything went smoothly from ordering to job done. Can't fault speed as I am getting 39 mps at all times so at the moment I can say that I am happy with Sky
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LythamStAnnes Sky  
Really good nice customer service and speed
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Llansilin Sky  
as a long standing sky customer for over 25years I have nothing but praise for the services I receive,tv,phone and fibre.Custmer service is first class as is my fibre etc.never have a problem with speed or dropping out.highly recommend sky to anyone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
dunblane Sky  
Using the broadband.co.uk speed tester I achieved 37.71mb of my up to 38mb download and 8mb on the upload. I realise that location can affect performance but I am very satisfied with what I receive. Further to this, I got a very good deal off Sky and the service has been virtually faultless for the 8 months I have now had it. I will be renewing it next time around.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wednesbury Sky  
Recently changed from bt infinity. Very happy with move to sky fibre, faster speed, more reliable and have had fantastic customer service!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Altrincham Sky  
Quite attentive on the few calls I've made to them - clerical errors do not exist - speed, so much better than previous supplier, whose attitude to customer service was non existent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Exeter, Devon Sky  
I have been with Sky for a year now aand have not had any problems.
The speed has been the same all the time.
When I have called Sky my call has been answered in under 6 minutes, all in all very pleased with Sky broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Amesbury,Wilts Sky  
Have had Sky broadband for 5 days now and I am extremely impressed with the quality and speeds. I was happy with TalkTalk, but this deal came cheaper (actually completely free for 12 months, and monthly line rental 100% offset by a M&S voucher).
Onto the more technical details, ping has gone down from an already very good 21ms to 7 ms (usually fibre broadbands have 7ms ping, not dsl!,) and download speed increased from 10-12mbps to 13-15 mbps! So very very happy!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London (limehouse) Sky  
A big thank you to Darren at sky customer services. Rang Friday 11th March 2016 as after having new broadband connected the TV was not connecting. Needed rebooting basically but Darren talked me through the steps 1 at a time. He was very professional and personable,a pleasure to talk to and a complete God send and a credit to Sky. Thank you Darren
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wirral Sky  
I cannot understand all the negative reviews on here. I have been with sky since they took over o2. I get a consistent top of the range speed ( 37mbs ) very rarely drops out ( I have not had a drop out for months) and on the odd occasion I need to speak to them I always get through in a couple of minutes. When I did have a problem with my BT main socket they arranged for an Openreach engineer to put in a new up to date socket for free.Top class
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
essex Sky  
DO NOT LET THE OTHER REVIEWS CHANGE YOUR MIND...Nearly all the reviews on this website are negative because they're all angry. My service with Sky has been fine, there were problems but they were fixed in a timely fashion.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
newport pagnell Sky  
I have been a sky customer for nearly ten years now!

I write this as I am due for a renewal soon looking for a better deal, like I always do every 12 months.

The fact is I cant fault SKY! I came over to them from a small boutique ISP (great service but way too expensive) on regular broadband in 2007 and to be honest I cant fault them.

Yes Ive had a few issues here and there (when they went live with their fibre package) but their customer service has always been very good and they are always willing to have a deal every year.

No they are not the cheapest but the service I get in my family home with three teenagers murdering the bandwidth day and night with online gaming and social media / video streaming is very stable and fast.

I admit their wireless routers leave a lot to be desired but I only use the SKY Q hub for the hard wired connection to a Netgear Orbi mesh networking system, which delivers near full speed wifi everywhere, something the supplied routers just cant do.

Anyway thats my experience, i'm sure others have had good ones too, you just don't hear about them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
SE London Sky  
Well I don't know what it is about Sky but.....for the last year I have been with BT for standard broadband. When I signed up they told me I'd get 3 - 8 mbs download speeds and I consistently got between 3 and 3.25 mbs download. Two weeks ago I switched to sky on a free broadband for 1 year offer. They also advised me that I'd get 3 - 8 mbs download. Since then I have checked regularly using speedtest.net and have recorded the following download speeds:
13/5 - 7.16
14/5 - 7.37
15/5 - 7.49
16/5 - 7.74
18/5 - 7.63
19/5 - 8.09
20/5 - 7.67
23/5 - 8.5
24/5 - 8.56

Why couldn't BT give these speeds.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Mount Hawke Sky  
Moved to sky about 2 weeks ago from BT. Was dubious but the savings were good. Took the fibre max package and am getting 62mb download and 20mb upload, matching that from BT. Early days but so far am very pleased. The savings will be the icing on the cake.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bradley, stafford Sky  
I got sky couple of months ago, and I lost my job i couldnt pay the bill contacted sky telling them the truth they decided to clear my debt with them, so nice of them to help me out rather than leaving it until the bill raisies
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Gravesend Sky  
Having read some of these reviews I find it hard to believe it's the same company that I am with. I was an old O2 customer who stayed with Sky and have found them to be excellent - no transfer problems, broadband speed and reliability excellent; and courteous and efficient customer service (as O2 had been). The latter is important for me. In addition, as on old O2 customer they have given me free broadband - currently in the third year now. It's important to be polite when contacting any customer services - I wonder whether some of the complaints here are due to the attitude of the customer calling rather than the Sky agents (whom I have found to be very courteous)...
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Fareham Sky  
I think Sky is brilliant. I have been with them for 10 months now and everything has ran smoothly. I had initial problems with getting a wifi signal from my box but the customer service person talked me through how to resolve this. I have been very impressed with their customer service. I have had to call them a few times to sort out stuff and each time they offer to call back and do so promptly. I can't recommend this company highly enough mainly because their customer service is so great. The equipment also works very well and I get wifi all the time.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol Sky  
I was with bethere for many years on their unlimited upto 24mb adsl2+ service and was getting around 13mb/1.3mb then sky took over .... speed dropped to 9mb :(
but due to losing my job money was tight and took a deal for phone and internet at £12.50 a month which was a bargain i could not refuse ... but i really wanted fiber, my finances improved and it was time to upgrade, went for sky fiber unlimited 40mb/10mb and have been pleasantly surprised, i upgraded my adsl cable to a high spec belkin (thick as a network cable) as i had to extend my router away from the phone socket and i am getting the full 40mb/10mb speeds promised, i am no fan of sky but had to write a honest review as so far the service has been good. im getting download speeds of 4.5mb/s and uploads of 1.2mb/s, no more waiting for 5 hours to upload a 2gb file to youtube, now its 30min :D.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
brighton Sky  
I had a good experience with them. Made setup very easy and internet is always very good. I'm a web developer so I'm on internet all day. Thought I'd post a good experience as it has been.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southport Sky  
After the hell with BT, waiting 3 months for them to fix my broadband I'd had enough. So cancelled with them. I signed up to sky broadband, they have very friendly and helpful staff. I was kept informed of activation date, and my broadband was activated on that day. So easy, after all the trouble I experienced with BT. I would definitely recommended sky broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Suffolk Sky  
I am very grateful to Eunice in the Sky Call Centre. I had an initial problem with transferring my broadband (which was on a special offer) to a new home.
the original call gave them at least two weeks notice of my intention to move. At first, there was no broadband. I then telephoned the call centre for moving home and got through to Eunice. She understood fully my concerns and it appeared that my original account had been cancelled. I explained that I had called previously. She took the time to inform her line manager. The manager then re-instigated my account over night. Eunice even phoned me back like she promised and left a lovely voicemail to reassure me that I could rejoin the original deal at the original price. It was activated immediately. Now I am back on broadband as previously. Thank you very much Eunice and her understanding manager. You are a real asset to your team. I will be returning to Sky again in the future when this deal expires.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol Sky  
We recently moved to Sky as there was an offer with Sky through moneysavingexpert which was for an amazing price. Our pervious supplier (EE) has been slow for a while, so we were looking to change.

When the Sky broadband was activated it was still slow. We called their technical support, and they genuinely couldn't have been better. They instantly carried out a line test (EE) only played with the broadband channels.

They arranged for Openreach to come out to our cabinet. Open reach then identified an issue at our house. Sky have gone above and beyond to help us facilitate Openreach visits.

Their support staff call centre appears to be UK based and the staff actually appear to be technical staff as opposed to simply call centre staff.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Yorkshire Sky  
Was a little nervous about switching phone as new experience for me but switched both phone and unlimited broadband from BT to Sky today.
Am very happy as switch went smoothly, good monthly saving and download speed same as was previously getting which is 40% above maximum estimated speed.
One hiccup in that despite all the Sky blurb stating that Caller display is switched on by default it wasn't - customer services very helpful and efficient and it was working within 4 hours
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oxford Sky  
I have been with Sky since they took over o2 and do not recognise the company other reviewers are complaining about. I have no drop outs and get 37mbs against their projected 40mbs. I do not have to contact them very often ( only to negotiate a better price ) but always get through in a couple of minutes and fined them helpful and friendly, even when I did have a problem when I moved a socket which the sorted.

I would not change.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
essex Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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