Sky Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Sky.

How Sky compares:

Typical Satisfaction
Weaker Speed
Typical Service
Typical Reliability

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Recent customer ratings for Sky

Based on 5,659 699,890 customer ratings since Jul 2024 Apr 2009 ( )

Satisfaction

3.35 stars

Customer Service

3.39 stars

Speed

3.14 stars

Reliability

3.33 stars

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2,461 Customer Reviews over pages

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Reviewer

Adrian Tyrrell

Location

Fishguard

Date

03/06/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Chronic customer service, according to sky everything is the customer's fault, they also use a subscription not direct debit, which can only be cancelled by them so they can continue to take payments

Reviewer

John

Location

Morecambe

Date

26/05/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

Can be good if you restart it and if you complain but after a certain they make it worse and is really bad. It's unreliable and cant run certain things. We have upgraded and it hasn't changed anything so I would prefer them to keep their wifi stable and reliable

Reviewer

Mrs P

Location

Newcastle

Date

16/05/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I like Sky, always helpful and lower prices often when my price rises. Good perks and loyalty rewards.

Reviewer

Chris Finlay

Location

Belfast

Date

11/05/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Surprisingly skys broadband offers me far better ping speeds than BT my previous provider and similar speeds for less money can’t be bad to that

Reviewer

Gshsj

Location

Mlrecambe

Date

17/04/2025

Ratings

Satisfaction

2.00 stars

Customer Service

2.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

Not good enough but sometimes it's great

Reviewer

Person

Location

Date

12/04/2025

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

I've not had experience with customer service, so I just gave it 3 stars, but everything else, I have had experience with and let me say: its awful. I've tried internet speed tests, and they all say its at 70 - 80 mbps, which is pretty good, but whenever I do actually download something, it drops to as low as 20 mbps. When playing online, I get around 50 ping average, but when I decide to listen to music in the background? It spikes horrendously. I've had my ping spike to 14,000ms just because I pressed play on Spotify. Its not reliable at all. Sometimes my previous issue with Spotify is non-existent, but other times even without Spotify open it does horrendously. I've had ping as low as 20ms whilst having 5 other tabs open all using the internet, but sometimes with only one tab open it still does awful. It is not reliable at all and very inconsistent. For some reason when I'm the only one in my house using it, it does significantly worse than if everyone in my house is using it, and I have 4 people in my house all using their phones, watching YouTube, watching TV, etc. Overall its not good, very inconsistent, and I wouldn't recommend.

Reviewer

David

Location

Smith

Date

19/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

When the internet works it great but I'll send a complaint so it can be better a gain as it has gone bad

Reviewer

Divinegift

Location

London

Date

18/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Sky is good but not all that we expected, they should improve on every of their services that was promised by them.

Reviewer

Esme T

Location

Hove

Date

18/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

We can only get one provider in our building which is why we have to have Sky. The service is rubbish and I usually just use my phone data

Reviewer

Mr. A

Location

WEST DRAYTON

Date

17/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Reliability

3.00 stars

Comments:

I have been sky customer for last 18 months. I have FTTP 500 via BT open reach. Wired connection i am able to achieve over 400 mbps but on wireless it drops to around 250 mbps in the same room or very near to sky router. Upstairs it drops to below 50 mbps. and even in some room around 20 mbps. Looking at some other provider,s review looks like none of their routers are able to provide good coverage through out the house unless you use a mesh system. I have small house and Router is attached to the side of stair case but soon as you are upstairs where distance is probably 1-2 meters, wifi does not perform well.

Reviewer

David

Location

South Yorkshire

Date

15/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

I switched to Sky in November from EE based on their 'deal' £22/month (12 month contract). After 4 payments they increase it by £3/month! This ruse is sickening and unfair. When will consumers get a fair deal from broadband providers in that when they offer a deal they either stick to it to the penny, or be honest about the actual cost of the broadband for the duration of the contract? The market just seems so dishonest and manipulative.

Reviewer

Sky Customer

Location

London

Date

14/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Sky offers a good customer services and reliable services, also has good programmes on Sky and Netflix.

Reviewer

Anon

Location

Coventry

Date

14/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I like sky broadband the fact tv packages include Netflix. Their price and customer service is also really good,

Reviewer

Frustrated customer

Location

Norwich

Date

14/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Atrocious customer service. Price hike within 6 months of joining. Excessively long delays when phoning customer service. Advertised as 100mbps+ download speed normally less than 40mbps, and has been as low as 16mbps. Signal from router does not reach all of property as claimed. Initial service connection delayed by over 2 weeks , did not receive due compensation Will be switching at the end of the contract I switched from Virgin because of unreasonable cost [£50+ for broadband only, though I know of cases where people are being charged £80+]. Now with SKY, and there is NOTHING that I would recommend.

Reviewer

Kitty

Location

London

Date

05/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

2.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

It is stable and reliable but its difficult getting through to customer service. Also it keeps charging extra each year

Reviewer

Anon

Location

Manchester

Date

28/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I think they are all mostly the same, but Sky have been fine.

Reviewer

Michaela

Location

Manchester

Date

27/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Easy set up, good customer service

Reviewer

Anon

Location

Manchester

Date

27/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

2.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Pretty good, very fast but terrible customer service.

Reviewer

Alfresco

Location

Belfast

Date

24/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

2.00 stars

Speed

2.00 stars

Reliability

3.00 stars

Comments:

The connection does cut out quite a lot and we face other reliability issues.

Reviewer

Muhammad

Location

Southend

Date

21/02/2025

Ratings

Satisfaction

2.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

1.00 stars

Comments:

Extremely unconsisstent and unreliable will literally disconnect you at random times highly recommend you to not get it