1,446 Customer Reviews over 145 pages
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- Location
- Birmingham
- Reviewing
- Shell Energy
- Date
- 2023-10-30
- Comments
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I got shell broadband last year just waiting for its 18 month to complete.
Speed is totally unreliable
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2023-10-30
- Comments
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Amongst the many poor Internet companies I've used over the past twenty years, Shell stands peerless.
Disgraceful service requiring hours of calls with new end product, poor speeds and coverage, now requesting a £250 cancellation fee as they are unable to provide their product.
Avoid at all costs.
- Location
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- Location
- Edinburgh
- Reviewing
- Shell Energy
- Date
- 2023-10-29
- Comments
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Got a new router and asked to send old one back in package that came with the new router. No package. Emailed customer service and got no reply. Now they have charged me for non return. Disgusting company can't wait for my contract to end.
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2023-10-25
- Comments
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inafective customer service, had to complain two times after 6 months of closing the account as they harassed me for a not existing credit. confirming that they deleted the credit, after a month they texted me again about the credit. UNACEPTABLE. TIMEWASTING. INAFFECTIVE.
- Location
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- Location
- Cullercoats
- Reviewing
- Shell Energy
- Date
- 2023-10-24
- Comments
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curry’s conned me into this, it’s complete rubbish, it’s a disgrace that they are allowed to charge an early cancellation fee for something that is not fit for purpose
- Location
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- Location
- Shrewsbury
- Reviewing
- Shell Energy
- Date
- 2023-10-22
- Comments
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Wi-Fi frequently and persistently drops out, no customer support at weekends
- Location
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- Location
- Blackpool
- Reviewing
- Shell Energy
- Date
- 2023-10-22
- Comments
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Worst broadband provider ever, constantly dropping the signal, been without WIFI for weeks due to 3 routers packing up, long delays waiting for BT to come out to check their equipment when it's clear to anyone apart from shell that the problem is theirs, cant wait to change providers, absolute garbage
- Location
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- Location
- Wirral
- Reviewing
- Shell Energy
- Date
- 2023-10-18
- Comments
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I work from home and the internet drops out constantly several times per hour. The bandwidth also isn't good enough to stream a video in 360 for more than ten mins. I feel like I am back on dial up in the dark ages!
- Location
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- Location
- Liverpool
- Reviewing
- Shell Energy
- Date
- 2023-10-17
- Comments
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What an awful company,switched provider to BT and still being charged by Shell even though they know they are not providing a service, typical oil company should never have been allowed into the telecomms sector or any sector for that matter they have done enough damage to the planet, crash and burn suckers!
- Location
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- Location
- Cheshire UK
- Reviewing
- Shell Energy
- Date
- 2023-10-15
- Comments
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All I can say is we;ve been counting the months until we can go with another ISP. For a multi-billion pound company, the functionality of the website is deplorable. I can't ever view my bills, important links on the website don't function. It's actually shocking how bad Shell are as an ISP.
- Location
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