Shell Energy Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Shell Energy.
Recent Customer Ratings for Shell Energy
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 234 customer ratings since 2019-07-13 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
282 Customer Reviews for Shell Energy
| Reviewer | Location | Reviewing | Date | Ratings |
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Plugged in and worked straight away, excellent speed too. Impressed. |
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| James | Derbyshire | Shell Energy | 2019-12-11 | |
I will try and give a fair review and am only stating facts. I signed for 18 month contract because of the deal they were doing. Broadband speed was slow and disconnected intermittently. I was not home most of the time, but I required access to files sometimes when I was away and could not get access to them, so I knew the broadband was down. I went one month over my contract and the gentlemen that I spoke to was very calm (I guess he has done this before). He said because I have gone past my contract and that I wanted to leave and there was nothing wrong with the service that I would have to pay £15 I had never heard of that before, so I said no, I've given you an extra month because I forgot and you are going to charge me £15, for which I refused. He said that he would pass the debt on the to the debt collection agency and proceeded with my cancellation. He also stated that the services would be disconnected after midnight and they were disconnected at 20:15. I personally will not be using their services in the future, even if they are the cheapest. So please terminate your contract within the contract period at the right time or a £15 charge will be coming towards you, or in my case the debt collection agency. This is all written in the 28 page contract agreement, which you can find on their website. |
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| S | Weymouth | Shell Energy | 2019-12-10 | |
getting through to speak to someone takes a minimum of 35 minutes and they charge you for this which is £2.85 each time. They do not do anything they say they will do, so basically avoid them at all costs!!!!!!!!!!!!! |
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| dl | essex | Shell Energy | 2019-12-09 | |
If I could give less than 1 star I would. Complete garbage. My order has been put through 3 times now, 9 days after the first request I still have no broadband. Don't even have the router. Quick enough to set up the direct debit though & take the cash! |
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| Jemma | Sheffield | Shell Energy | 2019-12-07 | |
Dreadful organisation.Been with them about five weeks.Worst decision I ever made when I chose these jokers for my Broadband supply. Current speed is 0.11mbs. Struggling to open and read e-mails and as for videos, forget it. No landline now for two weeks, with little prospects of a solution.On your heads be it if you make the same choice as I did. AVOID AT ALL COSTS. |
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| Graham Ellidge | Blackpool | Shell Energy | 2019-12-06 | |
Rubbish ...... been waiting since 4 November |
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| Ann protheroe | Derbyshire | Shell Energy | 2019-12-06 | |
Was meant to of been connected to phone line for my broadband on the 28th of November did not hear anything by the afternoon after waiting in so phoned only to be told that they drop it been cancelled he would find out what was wrong and phone me back possibly the next day I did not hear anything by the 2nd of December I phoned to find out what was going on only to be told that they would connect me without any waiting but I complained about not receiving the phone call and not being kept in the loop customer service appalling I would write them as a zero |
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| Sharon Miller | Manchester | Shell Energy | 2019-12-02 | |
Broadband is so weak, I can’t even watch Catchup without constant buffering. I’ve never had a problem with any other provider before. |
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| Hayley | East Sussex | Shell Energy | 2019-11-30 | |
I've contacted them on many occasions they are simply not interested, keep closing my complaints without it being resolved have asked to leave but they are ignoring my request |
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| Linda | Weymouth | Shell Energy | 2019-11-28 | |
Has turned out to be good broadband for the money. |
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| Barry Hobbs | Isle of Wight | Shell Energy | 2019-11-28 | |
We have infrequent disruptions of service but when it's disrupted it is 5+ hours where the connection disappears every 1-5 minutes. |
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| Carol | Llangollen | Shell Energy | 2019-11-27 | |
This is an update to a previous review. The dropouts have stopped and the speed has stabilised at slightly higher than the previous supplier. I'm fine with the switch now. It looks like this in no worse than BT or Sky, just cheaper. |
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| NorthernOIK | The North | Shell Energy | 2019-11-26 | |
Completely and totally dissatisfied customer. I really wish I had read the reviews of so many others before I bought. Wifi constantly drops, customer service is shocking. I've had to call 4 times and spend an hour chatting and still nothing. I was sent an email of steps to walk through which included unscrewing the front of the broadband box on the wall. When I told the agent I was chatting with it was ridiculous to ask people to do that, he responded that it wasn't ridiculous. I'm so so so fed up and angry, I'm considering paying the fee to end my contract. |
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| Stephanie Jenkins | MILTON KEYNES | Shell Energy | 2019-11-23 | |
Rubbish. Frequent drop-outs and, strangely, can't connect to either Gmail or Yahoo e-mail services (if I connect using a mobile hotspot, these e-mails miraculously appear...) |
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| Dav | Oxford | Shell Energy | 2019-11-23 | |
Is just absolute trash never seen such a bad broadband, TalkTalk all the way |
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| Minim | London | Shell Energy | 2019-11-21 | |
Absolute rubbish that’s all I can say. I have never had such slow broadband |
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| Cheralyn broom | Bath | Shell Energy | 2019-11-19 | |
OK. I went for the cheap 12 mth deal and now regret it. Switch over was smooth but there are PPP connection losses every day for a few hours. Next time I'll pay a bit more for reliability. Cheap but not worth the lack of reliability. |
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| NorthernOIK | The North | Shell Energy | 2019-11-19 | |
I can only agree with all the other negative reviews - AVOID!!! I had been with Virgin Media for more than ten years, but unfortunately had to switch as they don't provide my new area. Shell customer service is the worst, a bunch of useless call centre employees who are not in any position to make changes/cancellations etc. but forward your request again and again. They confirmed by email that they would push back my activation date, but I then received an email a day before original activation date, that my service would go online next day. I called them (finally getting through after 20 minutes) only to hear that my request had been rejected, but they couldn't tell me why. They also could have let me know instead of me calling them to find out (even though they had confirmed by email)! I then asked to cancel my contract within the 14-day period I was allowed to do so as I wasn't even living in my place yet. Request rejected as well! What a joke!! |
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| Hugo | London | Shell Energy | 2019-11-18 | |
Prior to switching I had had fibre with Sky for 3 years with no issues and was getting a speed of between 67mb and 71mb. Switched to Shells equivalent package (Superfast Fibre Plus) so should be getting exactly the same speed; however, I am now getting between 29mb and 38mb. Pathetic! Have tried to call their customer services but gave up after being on hold for 28 minutes. Already counting the days until my contract ends and I can switch back to a decent provider. |
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| Matt | Cornwall | Shell Energy | 2019-11-18 | |
shell broadband are an utter shambles! I moved over from plusnet, getting 17 Mb/s, and with NO problems but with cr@p shell, I'm only getting 11 Mb/s, why? |
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| Ralph | London | Shell Energy | 2019-11-16 | |
Honestly the worst internet and customer service I've ever received, joined in August and no internet to this day and still no solution and saying I'm the one that needs to pay to leave! AVOID SHELL LIKE THE PLAGUE absolutely terrible!paid nearly 100 quid for internet I dont have and they want 234 quid to leave it's the worst I've ever seen, and I hope to god shell energy can read this! |
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| Keiron haslett | Northwich | Shell Energy | 2019-11-15 | |
Stay away from them! |
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| Max | London | Shell Energy | 2019-11-13 | |
So far BLOODY USELESS. |
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| Ken Robson | Galashiels | Shell Energy | 2019-11-13 | |
In the last two days trying to get assistance with the Shell Customer service is a joke, only yesterday I spent 2 hours trying to get a problem solved and today just the same, their service stinks. |
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| colin baker | LEAMINGTON SPA | Shell Energy | 2019-11-13 | |
Usage to date : 3 months. |
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| Mark | London | Shell Energy | 2019-11-04 | |
Avoid! Attractive headline prices but misleading sales advisors abound. |
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| Stephen | London | Shell Energy | 2019-11-04 | |
Had this for 4 days absolute rubbish, did live chat to cancel...she was very nice....informed I’d have to pay £306 to cancel. Even though it’s not fit for purpose. Told them I’ll cancel the direct debit and pay £10 a month. Angry doesn’t cover it!!! |
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| Lesley | East Sussex | Shell Energy | 2019-11-01 | |
Estimated speed on signup to Fast Broadband 7-12MBps actual speed 8.5MBps.However i have speed test results going back years which prove my line now supports 13+MBps so was expecting near top of their quoted range. After over 2 months of emails (and they are slow to respond) they have just gone full circle back to it must be my internal problem. Please note they are a TalkTalk reseller. Avoid both these companies and any other TalkTalk reseller if you want the best speed your line can support. |
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| Allan | West Midlands | Shell Energy | 2019-11-01 | |
Absolute rubbish, speeds are terrible was told speeds may vary over the first 2 weeks then was told I could not cancel although I was miss sold the package. I was told speeds would be good in my area but I struggle to run a single device the customer service is terrible and now I am stuck with a £150 cancellation fee. |
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| Ian mceachran | Swansea | Shell Energy | 2019-10-31 | |
They are getting money under false pretences in the last 15 minutes the connection has failed 5 times. Netflix is unusable due to the download speeds. Trying to find a customer service number is hopeless I can’t even access my account as I need to reset my password but the system never sends me a reset email. Avoid them like the plague |
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| Andy | Sheffield | Shell Energy | 2019-10-30 | |
Just installed this heap of crap on Tuesday , download and upload speeds are abysmal. Tried to cancel but told we would have to pay the full 18 months money first . They did not send us any kind of written confirmation regarding the contract. The nice girl in the EE shop also rang them , and they were rude and unhelpful to her . Worst ever service , I strongly recommend that no-one purchase broadband from this bunch of cowboys . Download speed 2-8 , upload speed 1-5 |
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| Peter Clark | Hebburn , Tyne and Wear | Shell Energy | 2019-10-26 | |
Had this service for 4 days and it is terrible average download speed on 4 different speed tests is 1.64mb. Not even enough for SD downloads. If i had known i was dealing with Talk Talk i would not have taken this deal. |
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| Jim Gordon Carroll | Grimsby | Shell Energy | 2019-10-26 | |
ABSOLUTELY APPALLING SERVICE, for the 1st month of using this sham balls of a service my Wi-Fi was down for 2 weeks, I was promised a month free which was not good enough from the start. they sent out an engineer after the 5th phone call to complain and I was told I would not be charged for this as this was a fault of their own, I have just had my bill come through and SHOCK I have still not had the free month taken off and I have been smacked with a £54 bill for the engineer I was PROMISED I would not have to pay for, AVOID THIS COMPANY |
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| kate | brighton | Shell Energy | 2019-10-21 | |
My internet is not very good. Always buffering. Stopping. And not very fast |
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| Cheryl Adderley | Birmingham | Shell Energy | 2019-10-18 | |
In my opinion this company must be run by rude idiots. Although they are supposed to be doing calibration, they give NO warning when the service stops, maddening when playing chess online & winning, never mind skype etc. It's like a very rude person who barges into a private conversation, no manners whatsoever. |
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| Ralph | London | Shell Energy | 2019-10-17 | |
I don’t have the service yet but simply ordering it has been ridiculous - do I need an engineer, do I not, days and days between anyone picking up the actions on the account including delaying actions until my cooling-off period is over so I can’t cancel. Now looking at an activation date weeks after it should have been if they’d either accurately found out my active line status in the first place, or joined up contacts to me and acted on them quickly. At least most broadband providers wait until you’re actually a customer to let you down. Avoid. |
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| LJ | Wirral | Shell Energy | 2019-10-15 | |
Switched from Plusnet because of the cashback deal. Big Mistake. Broadband is very slow. |
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| Matthew Rosen-Marsh | london | Shell Energy | 2019-10-13 | |
The modem arrived as promised. The service started at 9am. The speed is currently 35mbs. What's not to like. |
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| stan | burgess hil | Shell Energy | 2019-10-12 | |
Broadband is okay, is not the fastest but it's quite reliable. |
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| Ema | York | Shell Energy | 2019-10-11 | |
So, we signed up for this, went on holiday and read the reviews after. |
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| Tracy | Hull | Shell Energy | 2019-10-07 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
