Shell Energy Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Shell Energy.

Recent Customer Ratings for Shell Energy

  • Satisfaction
    1.6 stars
  • Customer Service
    1.8 stars
  • Speed
    1.7 stars
  • Reliability
    1.6 stars

Based on 234 customer ratings since 2023-07-21 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,483 Customer Reviews over 149 pages

  • Reviewer
    Location
    London
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter CACK! We switched to Shell broadband 3 weeks ago and have no signal at all. They keep saying passing the blame on Open Reach saying it’s faulty infrastructure. Funny how everyone else and neighbours are getting broadband with their providers! Stop fleecing consumers and motorists with your sky-rocket prices and provide a decent service for a change!
  • Reviewer
    Location
    Slough
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Broadband has been good but customer policies/service is very poor.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was great to begin with, was cheap and you got what you paid for, but now it's so slow and in the evening I can hardly connect to it at all it just regularly drops out or has such low signal strength it won't work past my living room which is a small room. Tried to call to cancel so I could switch and was told they are transferring to talk talk so all accounts were locked and I can't leave until the transfer is done so call back in a week or 2. Disgusting.
  • Reviewer
    Location
    Nottinhamshire
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    This is by far the best company I have had. I put in a complaint of single dropping on the 16th May. This problem was a problem with previous supplier also. They sent openreach the next morning. Turns out my line had been hit by lighting. 4 months I'd be complaint to talk talk before this with no answers. All my sockets and line changed that day. New router ordered also and arrived within 3 days. Calls to update me every step of the way. Also offered a refund I did not ask for. 6 day turn around and fastest speed iv had in months. Great customer services! Highly recommended!
  • Reviewer
    Location
    London
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have to wait until the beginning of January to tell those cowboys to fluck off!
    They make VM look top class.
  • Reviewer
    Location
    Harlow
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My service didn’t go live so I’ve never actually been a customer, despite sending another router which didn’t work. I spent almost a week on the phone to their useless customer service & I was told they’d waive their early cancellation fee. I returned the equipment but they’ve billed me £107.38. I cancelled within a week this is not legal. I’ve been a customer since f Octopus energy for years & I’m considering cancelling as they now own Shell.
  • Reviewer
    Location
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking internet speed, after charging me £24 for over 6 months for speeds between 3-7MB I finally managed to cancelled the contract as not fit for purpose! Now Shell are sending me emails every month saying my account is in arrears and threatening to take action ..I am 76 years of age and this is taking its toll on me .. do not use this company if you can avoid.
  • Reviewer
    Location
    Leeds
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish, kept disconnecting. When we contacted them to report the problem they did nothing to help, have now switched to virgin. No problems at all l
  • Reviewer
    Location
    Leeds
    Reviewing
    Shell Energy
    Date
    Comments
    I had engineer come out on 26 April said problem at exchange rang them 4 times did not hear from them still waiting to be connected think I made a big big mistake joining them
  • Reviewer
    Location
    Cornwall
    Reviewing
    Shell Energy
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    At the end of an 18 month contract during which the broadband had been sporadic at best we were offered a new deal at almost twice the price for a 33% reduction of service. When we went to swap, Shell kept cancelling our cancellation. Ultimately they cut us off despite us asking to remain on a rolling contract until the new provider kicked in. Ten days with no phone or internet. Had to pay £20 to get line reconnected and lost our phone number which we'd had for 20 years. My advice, look elsewhere.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Shell Energy are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Shell Energy.