Shell Energy Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Shell Energy.
Recent Customer Ratings for Shell Energy
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 197 customer ratings since 2019-01-31 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
222 Customer Reviews for Shell Energy
| Reviewer | Location | Reviewing | Date | Ratings |
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changed from virgin media was paying 48.00 a month now pay only 27.00 a month for much faster broadband glad i changed should of did it years ago everything very good and good customer service too very happy |
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| tracey harding | sunderland | Shell Energy | 2018-12-28 | |
good solid connection and a lot cheaper as there's no TV advertising to pay for.BT spend the most on advertising so this accounts for the big price difference. |
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| david | colchester | Shell Energy | 2018-01-16 | |
Early days. |
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| Martin McMerkin | North Ayrshire | Shell Energy | 2017-09-29 | |
been with them for 12 months and almost no issues, the router supplied is not the best (this is same for most routers supplied by ISP's) after 2 weeks I contacted them for details as purchased my own ASUS AC68 Wifi Router, tech agent went thru and supplied PPPoA username and password (user name is simply landline numer@first-utility.com) the guy even stayed on the line until router had connected. |
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| iancarr | gateshead | Shell Energy | 2018-09-24 | |
Have happily been with them for years for power and recently went to them for Broadband. At first my speed on my desktop upstairs was dreadful but got a very helpful Customer Services assistant delegated to me who gave enormous help and always rang when he said he would and in the end the problem was sorted with the help of power line adapters and now have really fast connection upstairs and down. It was a pleasure to get such good customer service and I am now a very happy customer. Great service |
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| Brenda Sowden | Rushden | Shell Energy | 2018-09-19 | |
The modem arrived as promised. The service started at 9am. The speed is currently 35mbs. What's not to like. |
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| stan | burgess hil | Shell Energy | 2019-10-12 | |
What can I say except that it's the best and cheapest I have ever been with. I love it! |
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| Karen | East Kilbride | Shell Energy | 2018-07-10 | |
Was very dubious joining this company for broadband after reading the reviews. But I went ahead anyway and well. What can I say. Faster speed than I had with sky. Reliability is brilliant. Online gaming has become fluent and no disruption at all. I highly recommend first utility ! |
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| Dean | Cornwall | Shell Energy | 2018-10-13 | |
Very good, and cost effective, never had an issue, had a fault found out it was an outage in the area, bit annoying but it happens and openreach fixed it. |
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| Cullum | Manchester | Shell Energy | 2017-11-22 | |
Works perfectly, really fast broadband & great customer service. Could not recommend First Utility any more and its £20 cheaper than I was paying BT. |
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| Carl | Aberystwyth | Shell Energy | 2018-04-26 | |
Has turned out to be good broadband for the money. |
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| Barry Hobbs | Isle of Wight | Shell Energy | 2019-11-28 | |
Had this broadband package about a month now had no problems at all in fact I would say it is better than my BT package that I had before as with BT everything would buffer and that was with superfast fibre with first utility I just have the basic cheapest package and so far its great. I think its just your luck and where you live to be honest. |
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| Stacey | LARGS | Shell Energy | 2018-08-11 | |
Very pleased with service now for many months,no problems at all. Same as any other top service provider but a lot cheaper. |
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| erin | london | Shell Energy | 2018-01-17 | |
Plugged in and worked straight away, excellent speed too. Impressed. |
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| James | Derbyshire | Shell Energy | 2019-12-11 | |
Was concerned about negative reviews on shell broadband and going ahead with it but for a WiFi shared with 6 people (superfast broadband) it’s been excellent speed and reliability and value for money. Highly recommend for those wanting fast broadbands on a budget |
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| Rhea | Dundee | Shell Energy | 2019-09-22 | |
Fast and reliable and the same speeds as BT who i was with for 8 years. |
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| Craig | KENT | Shell Energy | 2018-02-05 | |
Nice speeds and netflixs works excellent for me. |
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| sophia | london | Shell Energy | 2018-01-22 | |
Really impressed so far, no hassle setting up and really fast speed considering it's only standard package |
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| Sophie | Rochester | Shell Energy | 2018-11-19 | |
Have been with First Utility for Gas and Electricity for around 4 years and never had a problem so was happy to take their Broadband. Get close to 80Mb on fibre at a great price. I have been with them for nearly 2 years now and service still great and price still the same, haven't seen a big price rise at end of first 18 months. Would thoroughly recommend. |
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| Lisa Woo | Bedford | Shell Energy | 2018-10-18 | |
I have to say we are both happy with the service and speed. Friendly and polite. Thank you. |
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| Maureen | west london | Shell Energy | 2018-01-24 | |
Was told by a friend to use this service and i am happy i did. |
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| Lee | Romford | Shell Energy | 2018-02-05 | |
Excellent speeds and connection. |
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| Margaret | Chadwell heath | Shell Energy | 2018-02-06 | |
Swapped from BT infinity to First Utility. No problems at all, I haven't installed the First Utility router, just left the BT hub in place and it all just works. BT speed was fine but the price was not. Not notable difference in speed. So far so good. Not sure about customer service as I haven't tried to use it. |
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| Duncan | Sheffield | Shell Energy | 2018-02-09 | |
Switch over to first utility when i realized what i was really paying for my broadband and phone connection. |
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| JULLIAN | KENT | Shell Energy | 2018-01-19 | |
Very pleased and all good. |
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| Stuart | essex | Shell Energy | 2018-01-19 | |
Faster and More stable than TalkTalk, which I find strange as its TalkTalk that's actually providing the service. The downside is their cheap routers, which means crap wireless connections |
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| Michael Hudston | Wiltshire | Shell Energy | 2018-01-29 | |
Just connected this week. Everything worked first time. Had to ring to get Password to connect my own router. A short wait to get an answer built once connected they were very helpful and provided password and checked I had other necessary information. Currently showing a slightly slower connection speed than my previous plusnet connection but still in the 10-day modem optimisation period. |
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| JFD | York | Shell Energy | 2018-03-23 | |
Have got speeds quoted and set up went without a hitch and exactly on time. So far so good |
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| Mark | Wirral | Shell Energy | 2019-09-17 | |
Had initial issues with speed,customer service was acceptable although we were off line for 5 days, sent engineer out whilst at work, problem now solved and speed is not only good but constantly better than previous broadband |
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| Simon Weston | Burscough | Shell Energy | 2018-05-05 | |
Early days yet but: |
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| John | Kettering | Shell Energy | 2019-08-05 | |
This is an update to a previous review. The dropouts have stopped and the speed has stabilised at slightly higher than the previous supplier. I'm fine with the switch now. It looks like this in no worse than BT or Sky, just cheaper. |
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| NorthernOIK | The North | Shell Energy | 2019-11-26 | |
Everything has been fine - speed has been tested and I get what I expected - Customer Service has not been utilised - however now I have come to leave I have been billed £15 to exit - the fine of £35 for not returning the router has not yet been officialy communicated... |
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| Andrew Whalley | Davenham Northwich | Shell Energy | 2019-07-23 | |
Prior to switching I had had fibre with Sky for 3 years with no issues and was getting a speed of between 67mb and 71mb. Switched to Shells equivalent package (Superfast Fibre Plus) so should be getting exactly the same speed; however, I am now getting between 29mb and 38mb. Pathetic! Have tried to call their customer services but gave up after being on hold for 28 minutes. Already counting the days until my contract ends and I can switch back to a decent provider. |
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| Matt | Cornwall | Shell Energy | 2019-11-18 | |
Usage to date : 3 months. |
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| Mark | London | Shell Energy | 2019-11-04 | |
Impossible to contact first utility via email or their pathetic online 'chat' thing. No matter what you ask, it always comes back with "I'm sorry, i'm not trained to answer that" |
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| Ian | Norfolk | Shell Energy | 2018-11-22 | |
Switched from talk talk as they kept upping my bill and I already have duel fuel with first utility no problems very smooth switch no problems encountered happy |
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| Philip | London | Shell Energy | 2018-06-12 | |
was on plusnet befor useing bt hub6 worked fine wireless printer, moved to first untily router would not sink with computer when useing rj45, or wireless, but would not print wireless, technicolor tg588v2 given ttal wat of time still not printing wireless first untill cannot help as part of talk talk. |
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| john | ossett | Shell Energy | 2018-12-27 | |
So far BLOODY USELESS. |
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| Ken Robson | Galashiels | Shell Energy | 2019-11-13 | |
Terrible customer service - poor response times, poor advice given, promises not kept. Complained and still a rubbish experience. There are plenty of other similarly priced broadband deals available - pick another provider, not Shell. |
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| Hayley | East Sussex | Shell Energy | 2019-08-21 | |
Customer service is fairly good and helpful, however, customer service should be low down the list of desirables as ideally you shouldn't need it. Speed is ok. The biggest let down for First Utility is the frequency of broadband outages and disconnections. In terms of reliability they are appalling. This is why I have rated customer service quite high as I often need to contact them to ask why I have no connection! |
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| Dom | Lewes | Shell Energy | 2017-12-16 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
