Shell Energy Broadband Buyers Guide

Unlimited standard and fibre broadband packages from a well-known energy supplier

  • Free UK-based customer service
  • Truly unlimited broadband
  • Fibre broadband available, average speeds of 35Mb and 63Mb
  • Range of call packages
  • No upfront charges

Need help choosing? Give us a call on 0800 093 2384   Go to site

Shell Energy Superfast Fibre
£23.99 for 18 months
£29.99 thereafter

No upfront cost

  • Black Friday 2 months free + 18 months reduced price
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £4 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Shell Energy Superfast Fibre Plus
£26.99 for 18 months
£34.99 thereafter

No upfront cost

  • Black Friday 2 months free + 18 months reduced price
  • 63Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Shell Energy Fast Broadband
£16.99 for 18 months
£19.99 thereafter

No upfront cost

  • Black Friday 18 months reduced price!
  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Reasons to choose Shell Energy Broadband

  • UK-based customer services - get support from a guaranteed UK call centre using an online chat service
  • Unlimited broadband as standard - all packages come with unlimited usage allowances
  • Fibre package available - average speeds of 35Mb and 63Mb available in enabled areas
  • Phone service included - choose between a range of inclusive call packages including an international calling option
  • Competitive pricing - Shell Energy's standard broadband offering is among the cheapest on the market
  • Possible savings for Shell Energy energy customers - you might get a cheaper deal if you're already with Shell Energy
  • Cheap petrol - Shell Energy broadband gets you access to the Shell Go+ benefits scheme, including discounts on petrol
  • No end of contract price rises - unlike other providers Shell Energy won't increase the price when your contract ends

Possible downsides

  • No standalone broadband - line rental has to be taken from Shell Energy
  • No short contracts - the only contract option is 18 months
  • No frills service - the service comes with few extras, and there's no option to add a TV bundle

Features at a glance

  • Average 11Mb standard broadband, 35Mb and 63Mb Fibre download speeds

  • 18 month contracts

  • Unlimited usage allowances on all packages

  • Free UK-based customer support via online chat, or by phone Monday to Friday 11am - 3pm and Saturday 1:30pm - 3:30pm

  • Range of inclusive landline minutes available with every deal

  • Shell Energy Broadband have published a Traffic Management Policy

2.3 stars
  satisfaction rating based on 207 customer ratings since 2018-11-20. See more Shell Energy customer ratings and reviews.

Details last checked on 2019-11-15

Scroll for More
Package    
Speed  (Sorted)  
Usage    
Contract    
1st Year Cost    
Monthly Cost    

BLACK FRIDAY SALE

Shell Energy Superfast Fibre Plus More Info

Black Friday offer: 2 months free + 18 months reduced price + exclusive discounts for existing energy customers + no activation fee!
Add Evening and Weekend Calls for an extra £4 per month, or Anytime Calls for an extra £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
18
months
£270 £26.99
£34.99 after 18 months

Go to site

Or sign up by phone
0800 093 2384

BLACK FRIDAY SALE

Shell Energy Superfast Fibre More Info

Black Friday offer: 2 months free + 18 months reduced price + exclusive discounts for existing energy customers + no activation fee!
Add Evening and Weekend Calls for an extra £4 per month, or Anytime Calls for an extra £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
35Mb
truly
unlimited
18
months
£240 £23.99
£29.99 after 18 months

Go to site

Or sign up by phone
0800 093 2384
Shell Energy Fast Broadband More Info

Black Friday offer: 18 months reduced price + exclusive discounts for existing energy customers + no activation fee!
Add Evening and Weekend Calls for an extra £4 per month, or Anytime Calls for an extra £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
18
months
£204 £16.99
£19.99 after 18 months

Go to site

Or sign up by phone
0800 093 2384
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-11-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Shell Energy.

Customer Ratings Summary

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 207 customer ratings since 2018-11-20

Show all time ratings

Add your own review of Shell Energy

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I can only agree with all the other negative reviews - AVOID!!! I had been with Virgin Media for more than ten years, but unfortunately had to switch as they don't provide my new area. Shell customer service is the worst, a bunch of useless call centre employees who are not in any position to make changes/cancellations etc. but forward your request again and again. They confirmed by email that they would push back my activation date, but I then received an email a day before original activation date, that my service would go online next day. I called them (finally getting through after 20 minutes) only to hear that my request had been rejected, but they couldn't tell me why. They also could have let me know instead of me calling them to find out (even though they had confirmed by email)! I then asked to cancel my contract within the 14-day period I was allowed to do so as I wasn't even living in my place yet. Request rejected as well! What a joke!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London Shell Energy  
Prior to switching I had had fibre with Sky for 3 years with no issues and was getting a speed of between 67mb and 71mb. Switched to Shells equivalent package (Superfast Fibre Plus) so should be getting exactly the same speed; however, I am now getting between 29mb and 38mb. Pathetic! Have tried to call their customer services but gave up after being on hold for 28 minutes. Already counting the days until my contract ends and I can switch back to a decent provider.
  • Reliability
    3 stars
Cornwall Shell Energy  
shell broadband are an utter shambles! I moved over from plusnet, getting 17 Mb/s, and with NO problems but with cr@p shell, I'm only getting 11 Mb/s, why?
Worse, 35 days into their 'service', I've had random disconnections every day which they are unable to explain - or fix. Basically, they couldn't care less, and their staff are useless, including the executive resolution team.
I've wasted hours on them now, with at least 3 phone calls of a total of about 2 hours and at least 17 emails to them.
AVOID like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Shell Energy  
Honestly the worst internet and customer service I've ever received, joined in August and no internet to this day and still no solution and saying I'm the one that needs to pay to leave! AVOID SHELL LIKE THE PLAGUE absolutely terrible!paid nearly 100 quid for internet I dont have and they want 234 quid to leave it's the worst I've ever seen, and I hope to god shell energy can read this!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northwich Shell Energy  
Stay away from them!
Today was my activation day, first day with their active broadband. Since after a couple of hours I realised that I was downloading at half the speed of my previous provider I contacted them to cancel.
Their contract says that "you have 14 days to cancel without charge", unfortunately I discovered that they start calculating the 14 days from when you confirm that you want to switch.
the day you confirm that you want to switch to them and if I cancelled I would have to pay the full year of supply. Since between the day you sign and the activation date you have to wait 2/3 weeks there is no way to really test their services.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
London Shell Energy  
So far BLOODY USELESS.
To get your ppp user/pw you have to PHONE THEM, and guess what LONG WAITS on the phone, callbacks that don't happen.
1st bill they add a few days on so instead of £26.99 it is over £30 no reason why just because they can.
Router would be fine 15 YEARS AGO. single band, 100mb ports poor wifi.
Wish I had NEVER JOINED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Galashiels Shell Energy  
In the last two days trying to get assistance with the Shell Customer service is a joke, only yesterday I spent 2 hours trying to get a problem solved and today just the same, their service stinks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
LEAMINGTON SPA Shell Energy  
Usage to date : 3 months.

No. of previous Broadband suppliers : 3.

Speed : Decent but not as fast as previous suppliers. Especially noticable on Netflix loading times.

Reliability : A couple of minutes of dropped connection, about once or twice per week on average, but tolerable.

Customer service : Friendly, average waiting time 20 min.

Other notes : Initially provided with faulty router, hence no connection for a week. Sent over engineer to confirm this. Router replacement received about 2 days later. Later, errorenously charged for engineer visit (around 80 GBP) so had to contact them to correct this.

Not recommended as it has under performed in all categories compared to previous suppliers.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
London Shell Energy  
Avoid! Attractive headline prices but misleading sales advisors abound.
We signed up having checked twice with Shell staff (and on their website) that we could keep our landline number. Apparently it is simply not possible for the majority of Virgin Media customers to take their phone number. Shell call centres woefully short staffed so expect to spend 30 minutes to get anything dealt with (charged number). The clue is in the name: sHELL!
  • Satisfaction
    1 star
London Shell Energy  
Had this for 4 days absolute rubbish, did live chat to cancel...she was very nice....informed I’d have to pay £306 to cancel. Even though it’s not fit for purpose. Told them I’ll cancel the direct debit and pay £10 a month. Angry doesn’t cover it!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Shell Energy  

Loading...

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Virgin Media with Amazon Prime and a £100 reward choice

Broadband deals to get your November off to a cracking start

Posted on 2019-11-05 18:20 in Offers BT Shell Energy Virgin Media

Virgin Media are kicking us off with some great combined offers. Along with a price reduction on TV packages for the first year, Virgin are also offering a choice of a £100 gift voucher from Amazon, Debenhams, John Lewis or M&S or a £100 bill credit. It doesn't stop there, either, as you can also get 12 months free Amazon Prime. Worth £79 a month, you get a whole host of goodies bundled in, inluding access to Prime Video (where you can watch Amazon Original shows along with a whole host of other TV boxsets and the latest movies), unlimited music streaming, access to a rotating selection of content on Kindle, unlimited photo storage and, of course, free next day delivery!1

BT have a whopping £120 M&S voucher offer on Superfast Fibre products! If you want TV as well, packages are available from £15 extra a month and can be added during the checkout process. You can get the basic Classic Bundle with AMC and standard Freeview channels, or choose to add Premium channels with an Entertainment Bundle. Plus, you can add even add Sports from BT and Sky, Movies from Sky, Netflix and a whole lot more! You'll need to hurry, though, because this offer ends on the 14th and is only available via the links below.2

Shell Energy have some early Black Friday deals, offering some great introductory prices without the need to queue or get your kidneys elbowed! Their Fast Broadband package is currently one of the cheapest in the market at only £16.99 a month while Fibre packages are not only reduced in price, but also come with two months free in the form of account credit! Plus there are no connection fees for any of these deals. To top it off, if you're on one of Shell's gas or electricity plans, you can also make extra savings on your monthly energy bill!3

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All Virgin Media offers are on a 12 month contract. Offers end at 11:59pm 13/11/2019.

2. All BT offers are on a 24 month contract. £9.99 postage and packing fee for the BT Smart Hub applies, activation costs may apply on TV products. Standard broadband products will not be offered if you are able to get Fibre products. If you're in a Fibre-enabled area but can't get Fibre you will be offered a Standard broadband offer. Offer ends at 11:59pm 7/11/2019.

3. All Shell Energy offers are on an 18 month contract. Two months free will be applied to your account as bill credit 90 days after activation. Offer ends at 11:59pm 8/12/2019.

Comments

BT with £110 BT Reward Card

Offers roundup: grab a bargain over the Summer Bank Holiday

Posted on 2019-08-23 17:00 in Offers Virgin Media BT Plusnet Sky Shell Energy

It's the bank holiday weekend, and several providers have new offers on to tempt you to switch broadband. We've got the best highlighted for you below.

We're kicking off with BT and a reward card offer across the majority of their products. The non-fibre Broadband and Weekend Calls package is £24.99 a month and comes with a £60 reward card. If you can get it in your area, Superfast Fibre with Weekend Calls is £31.99 a month with a £90 reward card, and Superfast Fibre 2 with Weekend Calls is £39.99 a month with a £110 reward card. The rewards cards also apply to the broadband and TV offers if you want to throw that in at the same time.1

Plusnet are offering £75 cashback on their non-fibre Unlimited Broadband and Phone package, which is £18.99 a month. Their fibre products both come with a £60 reward card; Unlimited Fibre Broadband and Phone is £23.99 a month and Unlimited Fibre Extra Broadband and Phone is £27.99 a month. You'll need to hurry, all of these offers end on Tuesday night!2

Sky have got some great offers on TV and broadband bundles. Entertainment with Broadband Essential is currently £35 a month, while Entertainment with Broadband Superfast is £39 a month. If sports are your thing, then you can also choose Entertainment with Sports and HD for £62 a month. These packages all come with a 1TB Sky Q box and access to over 270 channels!3

You can get still Shell Energy's fantastically low-priced Standard Broadband for just £16.99 a month, exclusively through the link in this blog post. This offer is only on for another week, so take advantage of it while you can.4

In a Virgin Media area? You can get M50 Fibre and Phone for £26 a month, plus a £75 bill credit! This offer is only available via the link in this blog post.5

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. Connection fees may apply. BT reward is a prepaid Mastercard of the specified amount. Offer ends 11:59pm 29th August.

2. Plusnet ADSL products are on a 12 month contract and Fibre products are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 27th August.

3. Sky deals are on an 18 month contract, prices will rise from month 19. Connection fees may apply. Offers end 11:59pm 26th September.

4. All Shell Energy deals are on an 18 month contract. Prices will rise from month 19, see Shell Energy site for more details. Connection fees may apply. Offer ends 11:59pm 1st September.

5. Virgin Media M50 is on an 18 month contract, prices will rise from month 19. Credit will be applied to your first bill. Connection fees may apply. Offer ends 11:59pm 30th September.

Comments

Shell Energy Broadband Buyers Guide - Is Shell Energy right for you?

Can I get Shell Energy Broadband?

Shell Energy Broadband is available in all areas covered by BT telephone exchanges. This means you're all but guaranteed to be able to get it, unless you live in a remote rural area.

The service runs on a combination of TalkTalk's low cost network and the Openreach network. It's available to well over 90% of UK households, and the features and price are the same whether you're in an urban or rural area. Use our postcode checker to see if Shell Energy Broadband is available where you live.

Shell Energy is owned by Shell and was previously known as First Utility. It was rebranded in 2019. The company also supplies gas and 100% renewable electricity. If you're already a customer for this, or are willing to switch, you may be eligible for a discount on your broadband price of as much as £7 a month. However, you would lose that discount if you choose to switch energy suppliers in future.

What packages are available?

Shell Energy offer three broadband packages. There's one standard deal and two fibre broadband packages.

The three options each with a fixed price, no connection fee and line rental included. They are:

  • SuperFast Fibre Plus - totally unlimited ultrafast fibre broadband with average speeds of 63Mb, on an 18 month contract
  • SuperFast Fibre - totally unlimited fibre broadband with average speeds of 35Mb, on an 18 month contract
  • Fast Broadband - totally unlimited standard (ADSL) broadband with average speeds of 11Mb, on an 18 month contract

None of these deals include calls as standard, so you'll only pay for what you use. If you make a lot of landline calls you can add a package as an optional extra. There are two to choose from - Evening and Weekend Calls, and Anytime Calls. You can also get a lower price on all of these broadband packages if you're already a Shell Energy customer.

Choosing one of these deals also makes you eligible for the Shell Go+ scheme, which runs via a mobile app. This gives you access to various benefits and rewards, including 3% off the price of up to 60 litres of Shell Energy fuel each month (at participating petrol stations). You aren't automatically enrolled in this scheme, you must remember to sign up separately once your broadband deal is activated.

Which package should I choose?

All three packages can be described as "no-frills". This means your choice is simply down to what speed you need.

The Fast Broadband package, with average speeds of 11Mb, is best for smaller or less demanding households. Typical usage would include web, email and social media, and perhaps a single user watching Netflix or iPlayer. It's a fairly basic package, so if you think you might outgrow it you should look to one of the faster deals.

SuperFast Fibre is the mid-range deal for larger households where you may have two or more people streaming movies or downloading large files at the same time. If you need even more speed beyond that, the SuperFast Fibre Plus package is the one you should consider.

As you would expect, Shell Energy's coverage and average speeds are totally in line with those of other providers that use the Openreach network. This makes it a little harder to compare Shell Energy with those other providers. Price will be a main factor in your comparison, along with user reviews. Even though the core service is virtually identical, the reliability and customer service performance of each broadband supplier can vary considerably. Also, take a look at the extras you can get from each provider. Shell Energy probably won't be for you if you're looking for a premium TV package as well, although its no-frills approach may equally be a selling point for some.

Points to consider before you choose

  • Are you a Shell Energy energy customer?
  • What do you use the internet for? Mostly browsing and social media, or lots of streaming, gaming and downloading?
  • How many people will be using your internet connection at the same time?
  • Are you happy to commit to an 18 month contract?
  • Would you prefer to get your broadband, phone and TV from the same company?

Compare all Shell Energy Broadband packages

What do I get when I sign up?

It's important to know exactly what you're getting when you sign up with a broadband provider. This enables you to factor in the cost of any extras you may need to buy.

  • Free wireless router - All broadband customers get a free N-rated wireless router. It's a fairly basic model, in keeping with the company's no-frills approach.
  • Free UK based customer support - Free support is available by phone between 8am and 6.30pm on weekdays, and 9am to 4pm on Saturdays. Among other options there's also live chat via their website between 7am and 9pm weekdays, and 9am to 5pm weekends.
  • Line rental and pay as you go calls - Line rental is included in the price, and you only pay for the calls you make. You can add an optional calls package from as little as £4 per month if you need it.
  • Shell Go+ membership - You can save on petrol, and also access other discounts and rewards through the Shell Go+ scheme. You need to download the mobile app and sign up to make use of it.

What are the benefits of Shell Energy Broadband?

These are the reasons why it's worth considering signing up for Shell Energy Broadband

  • Competitive pricing - Shell Energy's prices are competitive. This is especially true of their standard broadband package, which ranks among the cheapest on the market.
  • Line rental included - Line rental is included in the price, so you know exactly what you're paying when you sign up.
  • No end of contract price rises - There will be no unpleasant shocks when your contract ends, as the monthly price will not be increased.
  • Cheaper price for existing customers - You can get a personalised quote if you're already a Shell Energy energy customer. This may be cheaper, although the price may also rise if you subsequently switch to a different energy supplier.
  • No setup fees - There are no setup fees or other up front costs.
  • UK based support - Customer support is free, available by telephone, and based in the UK.

What are the drawbacks of Shell Energy Broadband?

No company is perfect. What factors should you be aware of that count against Shell Energy?

  • No short contracts - The only option available is an 18 month contract, which is not great if you need something shorter or don't want to commit long term.
  • No standalone broadband option - There's no option to take broadband on its own, as line rental is required for all deals.
  • Support hours are limited - Shell Energy's customer service is well regarded, but its availability is limited. If your internet goes down on Saturday evening you'll have to wait until Monday morning to speak to someone.
  • Minimal extras - Shell Energy offers a no-frills service. You can add a calls package, but you'll need to buy TV services from a separate company. The free router is quite basic, and there are no other extras.
  • A new and unknown quantity - As a newer and smaller player in the broadband market, it's difficult to know exactly what kind of service you'll get from Shell Energy. The lack of a reputation (good or bad) makes it an unknown quantity, which may be a concern given the absence of short contracts.
Broadband.co.uk