Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 989 customer ratings since 2018-09-19 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

879 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
When it's working, I get good speeds of 10-14Mb, however it drops the internet connection at least 6 times a day, often up to 10. Each time it takes 2-3 minutes to reconnect. The actual DSL link stays up, just the internet (PPP) connection drops, so the line is fine. I suspect it's their low-end Zyxel router, which they've already replaced once to no avail. I had a similar experience with TalkTalk (the same network) previously, which was fixed by an upgraded router. Customer service are OK, but I always get the feeling they don't really know much about the technology theyre' supporting. Whenever I ring them I get the same series of things to try, including testing my WiFi (which is fine), even though I give them a clear description of the problem. They don't seem to be able to understand the difference between WiFi, DSL connection and internet service. I've told them if it doesn't improve in 28 days then I will be cancelling on the basis it's not fit for purpose and they refunded my first month's fee while we work on it.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Norfolk Post Office  
i have also had to end my 12m contract early. i have never met a more useless bunch. if you ring them they could not care less.my new provider said they would refund £50 of my termination bill if i sent them a copy of the final bill.they wont even let me into my online account to get a copy to send, they say because it a closed account.it looks like unionism is alive and well at the p.o.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
coventry Post Office  
Signed up early August 2019 and still haven’t got any internet, they said router faulty sent another still the same.
Rubbish to deal with going to cancel and take them to county court to get my money back
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Post Office  
I am honestly incandescent with rage... I have never ever experienced such poor service or abysmal internet speeds.

Having switched from BT, We received the Post Office router only to find out that it was faulty so had no internet connection for 2 weeks; Engineer came out and confirmed this, ordering a new one.

The connection is now so slow I can barely do a speed test and when I do I average 0.5mbps ; I literally get a faster connection tethering to my mobile phone.
Imagine going back to the days of dialup with freeserve... well I actually think that was better.
In 2019, how the heck is it acceptable to wait for a webpage page to load?

Called Post Office up just now, who basically said it was my own fault for signing up to their everyday value package. Tried to sell me fibre.
However I had already signed up to SKY. He said well you will have to pay £140 to cancel early... I said I'd gladly pay £240 to sever ties with you charlatans.

I wish in hindsight that I had read these reviews and I wholeheartedly echo everything said here.

Please please stay well clear of them and don't be lulled into a false sense of security because of the Post Office brand.

Would give a 0 star review if that were possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Awful customer services all they were interested was charging me for leaving early the reason I want to leave problems with broadband time and time again how can they charge when there not providing the service I pay for each month do not sign up with this terrible company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcester Post Office  
I shop around for Broadband every year when my contract is up. As a result I have been without 10 different providers since I have owned my own place. Never have I felt the urge to write a review. However the service provided by Post Office Broadband has been HORRENDOUS I feel compelled to right one. The service is so unreliable it has literally caused me to scream at my laptop or phone as the connection goes down twice a day.

The service I had with previous providers hasn't been perfect. But I would say the Post Office connection goes down twice a day on average. This causes problems such as having to wait 10 minutes for the connection to come back. This makes me lose connections to network drives when I work from home and I have to reboot. I have been cut off from conference calls. And online forms I have filled out online have timed out meaning I have to refill them out.

I will never use Post Office Broadband again even if they are by far the cheapest in future.

Only positive was the chap who set up my account over the phone was an extremely friendly chap.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Post Office  
I have had post office broadband for just over a week. How they can offer broadband at such low speeds I don’t know!! I have never had internet like it in my life. I cannot use Netflix and it takes ages to load pages on the laptop/phone. We have a 3 bedroom semi and cannot use WiFi upstairs. It is ridiculous. I called the customer service team and I was told I was getting 2mbps download speed, I have done a speed test every day and the highest I have got is 0.6mbps? The lowest being 0.07mbps! I have agreed to switch to fibre broadband with them with the promise of getting around 30mbps speed! The customer service was good though to be fair and they have put a £75 credit on my account so I won’t have to pay for 3 months. I’m due to switch to fibre in another week so let’s see if that lives up to standard! I do not recommend standard broadband with them at all!!! Avoid
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
Terrible either stops working or 1-2 Mbps.
Not improving..AWFUL STAY AWAY..I'm raising an offcom complaint.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
There is no internet after 12 am at all, not too good connection during the day. Extremely disappointed. Will have to move to another provider. Total waste of time and money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brandon Post Office  
I'm getting more stressed by the day. Poor speeds, doesn't like my i Mac Pro , doesn't connect to my hp printer. Keep well away if you value your sanity!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exmouth Post Office  
DO NOT USE THIS COMPANY.The broadband service sometimes only reaches 1-2mbps and this is intermittent..I've been with them only 2 weeks and already I'm finding it hard to get through, they average 20-30 minutes placing you on hold between teams. They are very clear they do not guarantee WiFi only broadband..so if you are standing over the router and your phone or laptop is at 1-2 Mbps then they put u on hold for 30 minutes so they can test..then it's back to 9-10. They state they will not let you cancel unless you pay full 12 months. Anyway..going cheap you get what you pay for..AVOID AT ALL COSTS!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
internet keeps crashing. Staff are rude when you speak to them they tell you to cancel your contract if your not happy. i wish i could but to do that ive got to pay them £70...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucester Post Office  
This company has actually reduced me to tears. I contacted so many times that they now admitted they blocked my email. They won't take payment over the phone. My internet was so slow that I couldn't even run a speed test. They will not answer my requests regarding my account.
Ofcom should shut them down - it is fraudulent that they claim to offer any kind of boradband service.
DO NOT GO NEAR THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
maidstone Post Office  
The slowest internet I've ever had - slower than dialup.

USELESS!

I hate it!

Please BE WARNED! Do NOT sign up for this. DO NOT!

You have been warned!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Do not go near this supplier. My broadband should have been working since the 7th August, now 20 August. The customer service is totally useless, you are held on the phone from 25-45 and when you talk to somebody they say will phone you back . then when you demand an engineer to come out & they (engineer) get it to work for 45 mins & you contact them again, they blame BT, your computer, anything to get out of taken responsibility & then they inform you that you cannot cancel the contract as the contract started when you agree to post office computer services, not when they switch on the services

people must remember that this company is not a broadband company, it is a company working as a third party.

As I stated in Facebook & twitter and for selling stamps, but not much
else
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
I honestly wish I could leave a zero review. I have just come off from one of the many many calls with postoffice trying to cancel as for 7 months I have had the most terrible experience. In the first 3-4 months I had barely any internet only to call them and they confirm that they had not funny completed the connection. A few months down the line having been struggling to just watch regular Netflix or use wi-fi on my phone without constant buffering or internet dropping....I've basically survived by tethering off my mobile. I call to request cancellation and told that there will be a termination charge unless I do a speed / line test and if it is below 10 Mbps - 17 they will cancel without termination fees. I do the test and get speeds is 1-3mbps. I call to follow-up and provide readings and get cancellation and they then start to deny that it was ever stayed that They would cancel without termination fees. They said they need to send an engineer. I've been promised multiple calls and return calls and nothing happens and yet I continue to be charged monthly for speeds of 1-3. I call again and the level of rudeness I constantly recieve is the most frustrating thing I have ever experienced. One advisor then say they will give me £54 if I stay with post office and upgrade to a more expensive one or otherwise I have to pay the remainder of the 6 months left. How is this fair when they have not provided a functioning service and therefore are in breach of contract. When I bring this up I get ride responses and it's like arguing with a child. I will be cancelling and reporting and resolving this through the ombudsman service as it is evident that they have no intention of helping customer resolve issues or cancel without getting money from it even without providing an actual functioning service. Please do no sign up as if you are trying to find a cheaper alternative it will just end up costing you more money, time, bring stress and it's not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stamford Post Office  
Just appalling. During contract the speeds are highly variable with periods of it being completely Unusable. Request technical support and the best you can expect are e-mails telling you they've tested your line and everything's fine so they're considering the case closed. Woe betide anyone calling towards the end of the contract and hoping to cancel with some peace of mind that they'll know what Post Office will charge them as early termination charges are pulled out of thin air but they "can't tell you what your final bill is cos it hasn't been produced yet" (And that from the billing department).
Just save yourself the hassle and use a company which knows its backside from its elbow.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
St Annes, Lancashire Post Office  
I'm not surprised they have reduced their price from 17 to 15 a month...they can afford to, it's the only way they would get customers. I've been with them a year and have spent more time phoning them than actually using my internet. You literally can't do anything on this service.moneys tight in my house but even still I would push to pay the extra because this service has actually affected my work it's so bad
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Cambridgeshire Post Office  
worst connection since the days of dial up modem. Tried connecting wirelessly and also with cat6 cable direct to the router. Both poor and keep dropping connection. They initially screwed up the installation and left me with no Internet connection for 3 weeks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
north west Post Office  
Awful service, less that 0.5mbps against an advertised 1-3, no response from customer services, 1 star it too generous!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands Post Office  
As others have said, review should be no stars!

Came over from Sky on 12th July and have had no broadband for the last 27 days!

Told I would need to to upgrade to fibre which I did but still no connection and informed that 19th August would be my earliest connection date so 39 days before they provide a connection!

I honestly don’t know how they get away with it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
Just switched to PO Broadband. They switched off no old service before 9am yesterday - even though I'd paid for it until today - then failed to connect me at all

They made no attempt to contact me and try to bamboozle with descriptions of internal processes. The customer service manager was unapologetic unskillful and clueless.

Unless they get a grip on their business I would avoid.

Poor reflection on the POST OFFICE brand
Skipton Post Office  
Wish I had stayed with BT internet is so slow when I can actually get it and that is with the fibre broadband,
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Caister Norfolk Post Office  
I didn’t read the reviews of Post Office broadband before switching to them; if I had, I probably wouldn’t have gone with them. However, my experience hasn’t been too bad. I had to wait over 2 weeks for the service to go live but it did activate on the day it say it would. The router arrived quickly, albeit it looks cheap and doesn’t connect to wireless printers. My line has settled and I can 16ms ping, 11.5mbps download and 0.85mbps upload. The router coverage isn’t great but we manage. I did have to request a new landline number because they gave us a previous company’s number which got spammed 24/7, and this took a 20 minute conversation with somebody who struggled with English. Overall, we’ve done alright for the price but Post Office could still do a lot better.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Stoke-on-Trent Post Office  
HONESTLY THE WORSE COMPANY IVE EVER DEALT WITH!!!!!!!!! AVOID LIKE THE PLAGUE
THE WORSE CUSTOMER SERVICE - WIFI- CONTRACT ... EVERYTHING IS BAD
I never ever write reviews but this is unbelievable do not use them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Post Office  
I’ve been on the ADSL service since November 2018, previously was on TalkTalk (TT). I’d say the customer service is arguably some of the best I’ve seen from an ISP (admittedly quite a low bar) and much better than TT – you can usually get through to the technical support team after only a couple of minutes and they do a much better job of getting an engineer out to you (1-2 working days I found). Also, they actually record the line quality your receiving and their technical personnel can see what’s been going on, so I never had any problem proving my line had issues.

HOWEVER, that’s about the only good thing I can say about the service. In terms of line speed and reliability it was equally as awful as TT. So many engineers came and went, we had new filters, a new socket, new cable, new pairs, new equipment in the exchange.. so much so that I’ve actually developed a fairly decent knowledge of the local internet infrastructure. And if you’re thinking, that’s probably just down to issues in your house/area, consider this, you may be in a similar situation:… a few of the Openreach engineers agreed that there are blackspots for ADSL… if you live a long way from the exchange and from the cabinet then you’re very likely to have the same kind of service (i.e. generally much slower linespeed than advertised and lots of faults on the line, especially after bad weather). For comparison, we live 300m from the cabinet and 1.5km from the exchange (as the eagle flies). More copper cable means more likelihood of faults. Their advice was to switch to a fibre optic service (but even then they qualified that with, it probably won’t be a faultless experience if, like us, you live a long way from the cabinet).

Another issue with PostOffice is that they haven’t signed up for the automatic compensation scheme like BT, EE, Sky and some others. So, as a customer you will have a small fight on your hands to get your monthly bill reduced, whereas you could have received £8/day and without even needing to ask for it. So, for 3 months of lost service on POs ADSL £15.90 line, they will merely credit you with ~£48, but other providers on the scheme would automatically pay ~£720, which might go further towards actually compensating you for all the calls, inconvenience of sitting in all day at home, mobile data costs etc.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Unfortunately it is not possible to give zero stars. Avoid at all costs. I switched broadband as I always do at the end of a term never having had a problem in the 4.5 years I have lived her. I have never had the advertised broadband speed that I was sold of 12mb/s, if I was lucky I got 5! I have been trying to resolve this since April despite engineer visits being told nothing wrong with my broadband, so why cannot I not use my laptop. Multiple phone calls, promises of calls being returned - never believe that! Finally I asked to get out of the contract and was told I would have to pay a termination fee, so I pointed out they were in breach of contract. Eventually I was reassured that I would not be charged the termination fee and I asked for this in writing plus compensation for such a hideous service, but was told it wasn't possible to send this in writing but it would be fine. Lo and behold I have a bill for the termination fee. Cue multiple phone calls and no returned calls as promised and a supervisor will listen to the phone call. I have called again to find out what is happening and the supervisor is waiting to listen to my call. I have referred this to the ombudsman as it is months of wasted time and rubbish internet.
I have a new provider and perfect internet without any drop outs, poor speed etc.
If you want consistent reliable broadband with good customer service, DO NOT use the postoffice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
witney Post Office  
Unfortunately I did not read reviews before switching from previous broadband supplier to PO., and did not know that their router does not connect to wireless printers which I depend upon. Nor do they mention this anywhere. They also seemed to think this is acceptable and advised me to buy a 3rd party router. The speed is ok most of the time. Do NOT buy PO broadband. My intention to save money has backfired and can’t wait to leave.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Nottinghamshire Post Office  
Dropped from a perfect 20 Mbps connection with Sky Broadband to an almost unusable 12Mbps connection with Post Office (actually Talk Talk) internet. The internet is almost unusable at peak times, they diconnect you every few seconds in order to free up bandwidth on their oversubscribed network, they steal 30% of your bandwidth up front under the guise of 'digital line management' (less stable than Sky's, who managed to keep the line stable at 20Mbps downstream, not unstable at 12 Mbps.)

Never, ever go with these charlatans. The customer service is unknowledgable and rude, the service is atrocious and the router is a piece of rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Post Office  
Had all sorts of delays and excuses getting service up and running, but did receive £10 compensation. I've had various isps over a number of years and this is the worst ever. Constantly losing connection to smart TV and having to reset on almost daily basis. Connecting to even basic websites can take forever. Am in process of switching prior to contract ending and anticipate claim for non-completion of contract. Will dispute in court if it comes to it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Not worth the low price because the appalling connection and surrounding service makes it an utter waste of time. I rarely review but am doing so in the hope I can prevent someone facing the frustration I have gone through since using the Post Office
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Still no Internet or incoming calls 3 weeks after go live. Wish we had read the reviews. Just get fobbed of when you ring, and get a new date for go live. They have got until this weekend to sort it. Otherwise will be a cancellimg. Would give 0 star rating
Newcastle Post Office  
You really do get what you pay for with the post office broadband and that is utter rubbish connection. They also have told me on several occasions they would refund due to the inconveniences and interruptions in connection-they never have nor i expect will they ever.

The connection is down far more often then i have ever experienced with any other network. Next time i'll find a way to raise the extra few pounds because the stress of trying to work and being stopped by a bad connection is worse.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Cambridgeshire Post Office  
PO broadband very poor,constant error message "system to slow for downloads"The hub can not cope with firestick or whatsap.wont be renewing with PO,will find a better provider
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Callander Post Office  
I have never had broadband with anyone but sky but it was time for a change due to the increasing costs and not completely happy it’s range in my new house. (a small 3 bed semi.) On a whim one evening I signed up with PostOffice and then spent days panicking and wondering if I should cancel.
Anyway, changeover day and I didn’t have broadband my midnight. Still didn’t have it my 9am the following morn so I phoned. Turned out it wouldn’t connect fully until my home phone number was passed over from sky (even though I don’t actually put in w home phone, just use a mobile). This could take up to 48 hours. Not mentioned in the paperwork anywhere! Man told me I’d be compensated but just got first bill and it’s for full amount. In the end I was connected by the end of the day. And I must say I’m more that happy with the actual broadband.
It gives me more coverage in my own house than sky did.
I have a spot in my kitchen where my mobile would not connect to my to WiFi when on WhatsApp but it does with Post office. Sky rarely worked in my garden and I usually gave up and went onto 4G but I’ve been on full WiFi in my garden with post office. In my bedroom, upstairs, above the living room where WiFi hub was, I could only get WiFito use for Netflix on tv if bedroom door was opened but can now get it with door closed.
Today, tv was on which uses WiFi for amazon and Netflix (I have no aerial so reply completely on WiFi for tv) 4 iPhones connected, 1 laptop playing a movie and all was great.
Saw a review saying that it won’t connect to WiFi printers but it connected to mine via the wps button on the WiFi hub.
So, a couple of issues to start with but now it’s up and running it’s better than sky. Shame I’ll need to move again in a year when the price goes up!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland Post Office  
Avoid this internet provider and go with somebody more reliable. The signal constantly drops out in the evening. You're paying for an internet connection and for several hours a day in the evening you don't get one.
Also, be warned. I've just opted for a new provider in the hope it actually works this time.
It takes a couple of weeks to get a new connection sorted so make sure that is done before the end of your last Post Office bill. I have three or four days gap with the Post Office and they are charging me a full month at a much higher price for this privilege. A shoddy service and I'll be having nothing to do with them once I have had to stump up this bill.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Its the worse broadband in the world! On wifi im lucky if i get 2mgs on download! On the lqn called its 8mg for 30 quid a month its riddiculous!! Wifi is so rubbish upstairs! Do not wanted your money with these jokers!!!
Sheffield Post Office  
We live on a farm at end of the phone line in rural Yorkshire, so broadband is going to be fantastic.

However the broadband speed that Post Office would suffice for general internet use and occasional movie streaming. However the actual speed was only 2/3 of what was suggested.

What really got our goat was when the contact ended and our bills went up from roughly £20pm to £27 then to £37. When we phoned up to speak to them, they were very rude and told us it was our own fault for not knowing when our contract ended and it isn't current legislation to notify us and when I told them Sky let you know the operator said he had his broadband with Sky - when I questioned why he had a package with Sky and not Post Office he quickly moved me on to his usual bullsh!t spout about terms on conditions.

Avoid them like you would the plague. Pay more for a better service.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Skipton Post Office  
Never had to use the customer service so can't rate them, I did a speed test and got a figure of 11.5. For me 7 months into my initial contract I'm satisfied
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Wight Post Office  
have been without a telephone line now for three months no dial tone cannot make phone calls . post office say line now fixed but the line is still dead. bunch of cowboys
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stafford Post Office  
The broadband keeps cutting out not sure if it is the router or the system. At peak times the speed can be slow but its not that bad...providing the connection doesn't cut out which happens nearly daily.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Basingstoke Post Office  
I could not agree more with all the other reviews, I wish I had read the reviews before I switched. I get silly low speeds and frequent drop outs. Their response, whilst always polite, is to try to get me to upgrade to fibre (at no discount) which, for all I know, probably doesn't work as either and would trap me in an even more expensive contract. As it stands having endured 4 months of a 12 month contract it would cost me over £100 to escape. I am really kicking myself.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South East Post Office  
This broadband company does not deserve any stars absolutely appaling, connection drops literally every minute have to restart router literally every minute, I just have nth good to say about them um afraid and I would not recommend to anybody glad my contract is up so I will now be looking for another broadband supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Absolutely appalling service, engineer unable to install new line so rang to chase up new engineer, get passed from one department to the next, horrible hostile and rude call staff, incompetent managers. They cancelled my order without authorisation but still happy to debit my account. Beggars belief how they are able to get away with it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Halifax Post Office  
Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Abergavenny Post Office  
Post Office Broadband is the worst service I have ever encountered. Both internet and Wifi are not working at all time. Stay away from this broadband. I have given a zero to this broadband. STAY AWAY from this one.
Port Solent Portsmouth Post Office  
Beware , just joined because cheap deal But the router they send will not connect to a wireless printer!
They know this but will not disclose to new customers, you find out later !
They advised to get a “3rd party router” which I did, an old one lying around and reconfigured it myself .
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Beccles Post Office  
I have been with p.o. for 4 years because I have moved home twice within 2 year they forced me to renew my contract just to transfer my landline across to my new address, STEER CLEAR of these cowboys they are useless and abysmal.
My broadband goes down at least 3-4 daily I have rang them at least once to twice a month because the device is so bad, yet they don't give me any reasons to why it is terrible.
I have had engineers out in total about 13 times because p.o. says it's internal faults when it is impossible because when I moved into my new place I got all the rewiring done and the rewiring of my router and lines from them, they tried to charge me for an engineer to come out once too.
They are the pinnacle of crap and I am currently having a verbal battle with them because I'm threatening to cancel my direct debit.
Newcastle Post Office  
I would have given zero for all the ratings if that was possible.Had to be the worst experience of my life and a waste of hard earned money.Customer service,broadband none existant,had 24 hours of not being able to stream anything and have to use my mobile data because the broadband keeps dropping out.
One day is more than enough have arranged to get connected to another provider.
Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Middleton Manchester Post Office  
Wishing I'd fully checked the reviews before joining. Still haven't got working internet after 3 weeks. Atrocious customer service. Engineer appointments aren't suitable for anyone that works full-time. Worst service I've ever experienced.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
Moved to the Post Office from Sky. Wish I'd never moved - internet constantly drops and there is no one available to help.
I've raised multiple tickets and still to this day not even had an acknowledgement that my ticket has been received/assigned.

To be honest I wish I hadn't gone for the cheapest supplier and instead stayed with Sky or another reputable supplier as there is nothing worse than when the product is not working and no one to help you.

AVOID and pay a few £ extra for a proper service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Essex Post Office  
Post Office Broadband is the worst service I have ever encountered. Lots of buffering and regular shutdown of service - never had that with ANY previous suppliers, EVER, since the creation of the internet! Just a word of advice for others being fed a load of lies by these charlatans - take pics every time the red light appears on the router - they can’t dispute those facts which, in screen-shot form, have a date and time. Also, make formal complaints by email and demand all replies by email - so everything is in writing - just in case you need to go to the ombudsman later. I now even have - in writing from a complaints officer - that the red light is actually, wait for it “a security feature.” I will not let these buffoons get away with providing a partial service yet they readily take their full fees as if they provided a perfect service. Another engineer visit is now lined-up for next Monday but I don’t really expect any miraculous results. We’ll see, but I am going all the way with this one and will not give up until I get a very substantial refund, a huge apology in writing and an acknowledgement that this so-called service is actually some very clever scam!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Petherton, Somerset Post Office  
This broadband is awful!!!!!!!
Stay away, I'm actually going to pay to be disconnected as this is ridiculous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
I am continually unable to access sites it keeps displaying DNS
  • Customer Service
    3 stars
  • Speed
    2 stars
somerset Post Office  
Expensive for a very slow speed and regularly dropping out
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
22Westman Road Post Office  
I’ve had broadband for many years with many different providers and have never noticed any difference between them whatsoever - until getting Post Office broadband. It is awful: unreliable (intermittently disconnecting 10 times a month), slow (half advertised speed 10 days a month) and no customer service at all (they denied I was experiencing loss of service!).
I would never use Post Office for any service every again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Just awful, their customer service is about as low as i've ever experienced in addition to the poorest broadband connection i've ever had, they've immediately said there is an internal fault with my line (there isn't) and i need to take a full day off work for an engineer to visit. the 14 day cooling off period is eaten up by their slowness of actually connecting you, so mine was over before the connection went live. It's cheap for a reason, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
BUYER BEWARE- 14 DAYS WITHOUT INTERNET!!!
The short story is the Post Office left us internet-gazumped. For 14 days, imagine- no streaming services, my wife (who is studying her Masters) unable to study, we both unable to work from home- having to have work conference meetings at relatives’ houses etc. A complete nightmare.
Here is what happened
The horror stories are true. But with the Post Office, the experience was so bad before I had even got my broadband. I purchased the broadband through the Post Office website. They contacted my then-provider. As my custom was going over to the Post Office, the then-provider in-affect begins the switch-over process. Please note, that once this takes place, the then-provider is unable to cancel the cancellation of their services unless the Post Office makes the request. I was informed (by the then-provider) they had received the request for a switch-over and it would happen in 15 days’ time.
One week later I received an email from the Post Office saying they had rejected my order because the landline information was incorrect. After speaking to the then-provider, I confirmed the landline details. Rather than complete the existing order, Post Office created a new order.
A day later I received another email rejecting my order again, this time because “someone had already put in a request to take over the line”. When I pointed out that someone was them, they told me they were unable to complete the order until the initial 15 days was complete then is would be a further 14 days until they could provide the internet. And because my then-provider had begun the switch-over process, they were unable to continue the internet to that time because they hadn’t received a request to cancel the cancellation, once Post Office rejected the first order.
Confused? Try spending 3 hours on a Saturday on the phone trying to find out what went wrong…
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romford Post Office  
In the seven months of having the broadband I have had no issues at all, totally chuffed from start to finish... awesome speed. Thank you Post office
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Yorkshire Post Office  
Chose the Post Office thinking it would be a reliable brand. Signed up just over a couple of years ago. Wasn't expecting it to be fast due the area which I had just moved into. It wasn't, and was constantly going off. Renewed the contract after 12 months even though it had noticeably increased to in price to find the service had gone worse. Was going off more often and was getting even slower, every time I rang them they said they had tested the line and the fault was internal. After the second contract ran out I went on Go Compare and got a good deal with SSE, nearly half what I was paying, plus it included mobile calls. Been with them around three months now, internet has never gone off and the upload and download speeds are fantastic. The Post Office router is very cheap looking compared to the SSE, maybe that's part of the problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Llanrhaeadr-ym-mochnant Post Office  
Moved for the price massive mistake we have been stuck with this nightmare for a year with 6 months left they told us we have too many things in use bearing in mind there are only the two of us in the house and we didn’t have this problem with talk talk and a lot of the time there is only one or two items being used it still drops out DO NOT USE THE POST OFFICE when signing up for this review it said leave your email as we might want to contact you hilarious that implies they read these posts or care they will not contact me absolute rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Don’t bother.......I singed up for an 18 month contract, terrible download and upload speeds, customer service is rubbish, constantly had phone calls from a robotic voice telling me my bill was overdue dispite it being paid. It is very cheap compared to other providers, but you get what you pay for, better pay the extra few pounds wash month for a decent service, I will never use them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Co Antrim Post Office  
Have joined Post office Broad band,
3 weeks ago, what a bad decision that was,I just wish I had read the reviews first before joining,
I getting much same problems as in these reviews, speed drops or goes into limp mode,every day totally unreliable, I have made 6 phone calls to them, sent in 6 speed tests, they say I am getting what was promised on the speed & are closing my complaint, I told them I will not except their decision on this & I am going back to SKY, lesson I have learned is look @ customers reviews before sighing up, wish I wish I had.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
I literally cannot fault my broadband didn’t work til 4pm on the day of go live date as I had to ring and get the line refreshed but the gentlemen that helped me knew exactly what needed doing and sorted it within minutes. I had problems with talk talk with buffering and my iPhone not connecting to the broadband and I can honestly say I am over the moon a week on not a single problem and I live in a high rise block of flats which isn’t exactly the best for broadband connections
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coventry Post Office  
It simply doesn't work. Dial up quality.

Firstly, my router arrived 7 days late with no further explanation so I had no connection during that time.

Now I have had "broadband" for 2 days with them and my current download speed is 0.15Mbps! I cannot even work so I need to go to the library.

Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crystal Palace Post Office  
i recomend post office broadband to any one very good exelent
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
darwen lancashire Post Office  
Strange to see all the bad-to-terrible reviews on this site. We've been with PO broadband for over a month and have experienced none of the issues others report. Speed was up to scratch straight away and there have been no slowdowns or outages
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Yorks Post Office  
Avoid at all cost. The worst company ever. They sent an engineer to install a new line in my elderly parents house . The engineer disconnected their virgin phone line and left them without a phone line. They told me to get virgin to fix it and it was nothing to do with them and it was up to us to contacts open reach ourselves. My father is 89 years old we went back to virgin and said good riddance to this shower. A full 10 days without phone yes even the virgin one due to their engineer. Unbelievable
Belfast Post Office  
Omg for anyone who is reading this and thinking of joining pleas please please do not!!!! Only been one day and experiencing so many issues! Literally does not work I'm so frustrated. Forget slow it's not even connecting! Absolutely gutted with myself for seeing something cheap and going with it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walsall Post Office  
AVOID AT ALL COSTS!!! They keep taking my direct debit on the wrong day and don't rectify it i’ve asked three times. The. Tell me i’ve Never asked. The broadband drops of 20 times per day, they blame everything but their own **** show of a service. I signed up to the 12 months at £15.90. I’m pulling it out as soon as my new sky hub arrives. I have 6 months left to run, i’ll Pay for the two side by side until the contract is up. Never ever again will I use this utter excuse for a service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Essex Post Office  
I subscribed because of the cheap monthly fee. A mistake. The router is alsways slow, it hangs 3 or 4 times a day and no service at all 2 or 3 times a month. Takes me back to the computing of the 1990's. This PO service would have been fine in the days of 8086 processors and Windows 1 but is totally inadequate for today's hardware and software demands.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Esher, Surrey Post Office  
Absolutely raging with this company, Post Office should continue to do wat they do best and deliver our letters and packages etc cause they sure as hell cannot deliver broadband. My order was in mid April 2019 Last month and Activation was May 1st 2019 for Superfast post office style Landline and Broadband........ Wait is it no like the 11th May today..... STILL NO DIAL TONE..... STILL NO BROADBAND.... honestly I phone up every day sometimes 2 days depends how busy I am. I get the same old story. Waiting on an answer back from Openreach enginees, which fair enough was cool to hear at the star, but wen ure 5,6, 9, 11 days over supposed activation date getting emails and text messages saying -

'Great news - your Post Office Unlimited Broadband - 12 month contract service is now live. You can manage your account online from pobroadband.co.uk and use the great features.

It just utterly confuses you annoys you and really u just think who actually employed this set of daftys to run such a huge company's broadband lol enough said, apparently no heard if your activation date has passed you can CLAIM £10 PER Day not in cash n hand but towards your bill for your contract(Iff u stay that long)
Dunfermline Post Office  
left plusnet to go with PO worst thing ever 0.03 mps nothing at all loads up, cant do online banking nothing , PLEASE LOOK FOR A BETTER PROVIDER.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Flintshire, North Wales Post Office  
Seeing my same experiences in other reviews:
* Handover wasn't smooth - no connection on 'go live date'. Had to call up several times. On day operative didn't seem to know enough tech to give informed advice. Next day was told 'give us another 48 hours'! It didn't take that long - was actually quite quick from that point, but surprising anyway.
* Dropping out repeatedly, 8 days later (adding up to hours in last 24 - although the info says it may drop out in first 10 days, as router adjusts itself, a call confirmed this shouldn't be happening)
* First paper statement showed £10 extra charge than agreed - had to call again; was told was generic letter. No good - should be personal!
* Couldn't use certain apps on phone over wifi. Had to call again. Told 'Safeguard' was on and blocking - not acceptable. Big brother behaviour.
* Didn't think I'd been given a username (needed to log into account). Had to call again. Later found it in fairly small type, on back of letter 3/4 way down under heading 'Get started with My Account' - my mistake perhaps but needs to be more prominent with 'Username' clearly highlighted.
* Thinking I didn't have a username I tried to log in with customer number, as seemed possible onscreen, but was sent in circles. Agh!
* Website uses Flash Player to display bills. Firstly, I shouldn't have to download a player (with past security issues)to see my bill. And... it dosen't work anyway. Instead of my bill I see a copy of my own address bar with all by tabs etc. VERY disconcerting! Is my screen/ personal info being snooped on? How do I know? Used live chat. Operative told me to use another browser! Clearly I shouldn't have to download and use another browser to view my blinking bill! Then just gave me the number to call.
(Getting a bit hacked off by this point)
Staff on phone are generally lovely and native English speakers so points there. Speed (when it's connected is as good (so far) as with Sky.
Overall: so far a problematic service in early stages but hopefull, with decent speeds being seen, that it will settle and satisfy. More work & small twaeks needs done to iron our creases & increase user friendliness.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
Carlisle Post Office  
Hi, my partner signed us up to the Post Office b/b a month or so ago and since its gone live on 5 April we have had no bb each day - it constantly disconnects or drops to unusable speeds. I would like to move but we are tied into a 12 month contract with a service not fit for purpose (I am using my mobile data to tether and is almost used up!) Is there any deals we can do with BT to swap (someone said that BT will pay to move customers from other suppliers?) Thanks.
FOLKESTONE Post Office  
What can I say that hasn't been said by others, basically my partner signed us up with PO because it was the cheapest, but there is a reason for this, pity hadn't seen the reviews before! Since 'go live' (or should I say go dead) on 5 April, the broadband has not worked more than it has worked and even when it does work it is soooo slow, more like old dial up. Is the worst broadband 'provider' ever!!! Customer service was quick to answer but have not fixed problem. Ran line test and said all ok. Said an engineer would come out on one of two days (today Monday or tomorrow) but on Sunday I got a call to see how broadband was now. It was actually working ok for once so I stupidly thought it was fixed. Customer service said an engineer had checked it but found no problems (I now wonder if anyone has actually been out as I was previously told they may need to come into the house and they had no appointments until Monday). I was told by customer services that the problems could be due to the wind - never heard that before - and that if it reoccurs call back and they will get an engineer out to the house (which is why I think no one has checked it and they just don't want to get engineers out!) Anyway Sunday night, 10pm no boadband again, gave up trying to connect after an hour. And this morning patchy and keeps saying no internet. I really wish had not left Sky (they wanted to put prices up) never had any problems with them. I don't think the problem with PO is in the house, in the street or anywhere else, but is basically the PO - they can't provide a reliable, stable broadband connection. Do not sign up with them or touch with a barge-pole, unless you want constant disconnection and slow service!! Is not fit for service!! Have had to save this to copy and paste as keep losing connection to post review! Will have to just use my mobile data to tether (wish I could invoice PO for this!) as no broadband at all!! Help, I can't put up with a year of this!!
FOLKESTONE Post Office  
A recent Post Office broadband policy appears to be blocking access to any VPN service capabilities via the DSL connection. With my research, a security edict is in place requiring use of a VPN when accessing any sensitive resource when off-premise. I specifically use either Pro XPN or Express VPN both of which are now being blocked by The Post Office. I am only able to VPN connect slowly using a mobile hotspot or via public Internet such as the public library. This practice of blocking a trusted security method seems asinine at best for a service that allegedly promotes secure practices.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hampshire Post Office  
Extremely poor all round. I'm reluctant to give even one star. My deal is for Standard Broadband(up to 17Mps). I check the speed regularly and frequently. The best I've got is 14.4 for about 3 days - but only after making a formal complaint! Also, there are frequent service interruptions. Don't touch PO Bband with a long bargepole, I'm transferring to a new supplier ASAP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burry Port Post Office  
Joined the 15.90 per month plan and 24hrs after my 'go live' do date am still waiting for my broadband and phone to go live.
On phoning customer service they said there had been some kind of mix-up but couldn't actually explain what the problem was and advised that it could be a further 24hrs before service commenced.
Furthermore, on signing up to the deal they added a 10.00 set-up fee which was not part of the plan I signed up to and they only cancelled it when I complained.
With regards to customer service actually getting through to someone was relatively quick (about 10mins) but the tone of the customer service agent was unfriendly and, as they couldn't in fact tell me what the problem was, unhelpful.
Will see if my initial experience of Post Office Broadband improves but so far I have nothing to recommend about it and, as yet...no broadband!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wokingham Post Office  
My mother passed away in February so I rang the Post Office to have her contract transferred into my name. A manin custoner services talked me into signing up for a 18 month contract for £18 per month. Turns out after 3 months I will be charged £28 per month. What a con, and now I have been told that because I changed my contract they don't support or give email addresses. I wasn't told this when I signed up and if I knew it was going to happen I wouldn't have done it. So now I cannot receive or send emails from mypostoffice.co.uk. The excuse is that they have changed the user name from mypostoffice.co.uk to pobroadband.co.uk and don't support email any longer. I have also had wifi connection problems for years and keep getting told when I ring them that I need to change the microswitch even though it is only a few months old. I would not recommend them to anyone. I thought the Post Office was a reliable company as it has been around for years, how wrong can you be!!! Don't use them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Penryn Post Office  
Rotten! Poor service all round. They say that there is nothing wrong with our internet and wouldn't do anything about the outages we get continually. Very hit and miss as to whether we have internet. Tied in for 18 months. Can't wait yo buy ourselves out of the contract. Avoid. Very disappointed and disheartened.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Redditch Post Office  
switched from EE to post office, excellent service, a consistent 11mps, had it for 9 months now, far better than EE, very pleased.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
fylde coast Post Office  
For the price I am paying it is a very good service. I think it is the cheapest one around, £17.00/month. It is only ordinary broadband but the download speeds I get are very good. I think is ideal for someone new to the internet.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
South Durham Court, Hendon, Sunderland Post Office  
Very heartbroken by this provider, the internet stops every time it doesn’t work one day without stoping over 3 times and becoming slow.
They take customers very lightly and am one of them, they need to start being more professional & wide open.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Oldham Post Office  
I was tempted to PO Broadband by price and of course the wonderful non-existent lure 0f a £50 Amazon Voucher/card.
The broadband was painfully but I was assured this would speed up after a few days, which it did to just the broadband of anyone I know.
Annoyance 1 - Broadband just stops and goes dead for no good reason for unspecified periods of time. You can all imagine the annoyance of downloads failing, films freezing, webpages refusing to open waiting for the internet sign on the box yo go from red to green.
Annoyance 2 - I was promised a 50 Argos card/voucher thing. I only noticed this on MoneySavingExpert while looking for another (ANY OTHER) provider.
Anoyance 3 - On approaching customer service about the internet link at the bottom right being off while the router was showing connection I was instructed to go out and buy multiple cables to test it. Cheek.
Will be switching VERY soon and will NEVER go back unless I hear better things. Stick to delivering letters, your only slow at that not unbearably rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gateshead Post Office  
Can I enter 0 or minus on all the ratings
0.22 Mbs download. 0.19 upload. Useless as to speed(what speed?)
Unintelligble helpline poor English. Broadband drops out and stops working without any cause. GO ELSEWHERE.
THEIR FIGURES ARE FOR ETHERNET NOT WI FI
queennsbury Post Office  
Don’t use this company. I don’t recommend to anyone. The worst broadband ever I have used.
I don’t have signal when I am moving from one room to another room. When I called them they said we don’t support WiFi we cannot do anything about it . I knew that it is a technical problem with the condition and the socket but they don’t want to send an engineer because it cost them money and they don’t want to resolve the issues. I am very angry they taken my money every month but they don’t want to fix the issues and I cannot cancel my contract because they will charge me I have to put up with my issues till my contact is finished.DONOT USE THIS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Feltham Post Office  
Broadband speed is consistently up and down, meaning half the time the internet cant keep up with your browsing or crashes. And I hope noone has a problem with there bill or service your provided with because customer service is dreadful, they ignore you talk over you and honestly dont answer your questions just beat around the Bush.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Stoke Post Office  
Useless...! Dreadful speeds, often drops out completely, worst provider we’ve had in last 20 years in the same house; same phone line; appalling service. Thought it was a good deal when I saw the offer, but can’t wait for last two months of contract to end. Don’t waste your money. Very frustrating experience. I now learn i’m just one of many....far too many!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Poulton-le-Fylde Post Office  
its been 1 month since i got this broadband and every day at 7pm my internet cuts out or drops speed its ridiculous and a waste of money i wish i had paid more for better value
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
midlands Post Office  
Avoid using the post office at all costs ! Usual speed I am getting is 1mb, we did get 3.5mb but that didnt last long. majority of the time it goes from 0.4 to 1 and then to nothing. We can go nearly a full day without connection.
Please do not use this useless service !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lanark Post Office  
Cheapest contract for broadband and landline I could find. I'm with them for 3 years now. Just called them because I'll move to another city and they sorted me withing 10 minutes, all good news. No moving costs, no engineer needs to come out and I will now have an even cheaper contract with a better broadband speed. Mind you, I don't use the Internet at home very often.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Cleethorpes Post Office  
Echo all the bad things people are saying, I just wish I had read these reviews first. Here is the letter I have just sent to them:

20th March 2019

Ref:

Dear Sir or Madam

I am writing to cancel the contract I have with you for the following reasons:

- The engineer installed the new line on March 14th but was unable to complete the job as he was not qualified to do it. An Open Reach engineer came to complete the job in the afternoon but was unable to do so as there was some problem with it. He returned with a colleague the following day and they both spent all morning on it.
- I had no idea if they had fixed it so rang your company to find out. I was told that another engineer had to come to my property on March 20th to fix the problem, and this he did.
- The box that had originally been fitted was the wrong one as it contained both a jack input as well as a phone one. I had connected the router as per the instructions sent to me, ie via a broadband filter. Apparently this was wrong as the router needed to be connected directly through the phone socket, specifically without a filter
- However, this meant that the system went ‘live’ finally, after waiting almost a week for it to do so.
- I then found that although it was connected I was prevented from accessing various sites due to the safeguard settings, which I had not requested. It said I could change them through the settings section on my account.
- I then tried to do this but could not access the account because I had not been sent an account number, username or password, despite being told in my welcome letter that these would be posted and emailed to me. I fail to see how both could have been ‘lost in the post’
- I then rang you, yet again, and was given a password which turned out to be incorrect. At this stage I had had enough and asked to be transferred to the department dealing with cancellations.
- I was left in a queue for far too long and so decided to try again and hope for a different operator to give me, hopefully the right password. I was then given the same password but told to wait 15 minutes to try it, for some reason. I did this but was not surprised when this didn’t work either.
- I then decided to try one more thing and entered the ‘lost password’ part of your system. This asked for various details, which I gave, before telling me ‘we cannot complete the operation because ‘your secret question and answer have not been set’ . How am I supposed to set a secret question and answer if I can’t even access the account?
Sadly, I am all too used to suffering incompetence with companies such as yours, and invariably the larger the company the worse they are. However, I can’t remember ever having to deal with a level of incompetence such as this.

Needless to say I want to have no more to do with you. Please refund the charges you have taken from me to date and mark the contract as cancelled. I have cancelled my direct debit.

I really do not appreciate so much of my time being wasted like this

Yours faithfully
  • Satisfaction
    1 star
  • Customer Service
    1 star
ST LEONARDSONSEA Post Office  
Brilliant service cant fault postoffice. Brilliant i can pay with my card at postoffice too.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Post Office  
The worst broadband I have ever used, customer service very poor, broadband service very poor, speed very poor.
The worst thing is I have not use my Internet for the passed 3weeks and am still paying for it. They have no engineering to come and fix it, And I can not cancel the contract because they are saying my Internet service is live and therefore if I cancel it, I have to pay £150, I have to wait until the engineer called me. This is the worst service I have had in uk. I do not recommend this service. I regret using their service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kettering Post Office  
I recently took out a fibre broadband contract with the PO. Initially speeds were much lower than estimated however when I contacted the PO about this the technical helpdesk were easy to contact, very helpful and arranged for Openreach to investigate. Speed is now within estimate, my only small criticism is that it took 8 days to resolve.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Durham Post Office  
Do not even consider the post office for board band. The service is appalling they are happy to take your money every month but don't provide the service you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stourbridge Post Office  
Wow, I think we have a winner for worst "Broadband" fraud ever. Surely this sh*tshow of a provider is TalkTalk related?!? Speed in Bridport is so slow that online speedcheckers reject it as being too slow for testing. Seriously.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridport Post Office  
As a new customer, and finding i couldnt even visit national lottery, i was raging, as you need a credit card to open bb account, to have a cc you need to be over 18, so i told them in not very pleasant terms fix it or contracts canceled, sorted
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
BRITIAN Post Office  
STAY AWAY - Since day dot, the post office has been on the back foot trying to make up for their terrible service and speeds... Their latest let down is due to myself moving home and advising that the fibre optic broadband that I pay for and use for work won’t be available until after 28 days of my move!!! I repeat STAY AWAY!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basildon Post Office  
Beware !! Post Office Broadband Safeguard is currently "stuck" on child friendly for new customers ... therefore no over 18 access is available and yet they are still selling it ... Basically its not fit for purpose if you want to put a bet on ... buy vape juice and the like !!! There is no "fix date" ... They are very apologetic about it .... but thats not a lot of good to me
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Birmingham Post Office  
I don't normally leave feedback and even less so negative but PO Broadband definitely deserves it. I was transferred from the Fuel Broadband service when they sold it to PO Broadband and so I was locked in for 18 months. That's finished now so I'm off and I wouldn't recommend PO Broadband to anybody, even my ex wife. Good riddance to both of them, they are both useless and expensive.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merseyside Post Office  
Worst broadband ive ever had they you will be ok aslong as you only have one device connected and you only go online when the rest of the country are in bed terrible!!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
SCARBOROUGH Post Office  
Please do not use the Post Office for your broadband. We have been trying to resolve slow speeds with no luck and the customer service is dreadful!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merthyr Tydfil Post Office  
Not impressed. Had the router delivered to my local post office as I didn't know if it would fit through my letter box, they promptly sent it back to the sender! Rang them and got them to send it to my home, knowing I would have to pick it up from my local collection centre, they left it behind a bin! Connected it, and now can't even check my lottery numbers, apparently 'it's a known problem'! Great if you work from home and can't access sites that you depend on. Not impressed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Devon Post Office  
If you are thinking of getting PO B/band DO NOT DO IT. The customer 'service' is lacking, technical support awful (they refer you to customer service girls who 'don't know , sorrry'. It is talk talk under a n other name apparently. They say it takes 3 days for the internet to 'settle down' when new router is connected and then it should work. Do not hold your breath. It connects for a few minutes and drops. No one at PO knows how to change the security settings - it comes with child guards etc so limits what you can access (if router is connected long enough for you to connect to anything). I want to return to old provider and pay the extra - I got service, proper technical support when needed and did not have to wait 10 minutes listening to awful music on the 'phone before I got a human to speak to me. Seriously, do not use these people - there is no support, no speed, no help, no advice, and no internet connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire Post Office  
I am being honest for this review, this post office internet it completely waste of money and time. I asked them to cancel on the same day service which I used and I have been informed I can’t do it, customer service was so bad and rude people. Can’t even download any application or watch anything online like YouTube it’s keep loading I wouldn’t recommend any body please please stay away from this post office. I don’t understand why we pay if we don’t get service (Internet). This is biggest mistake I ever done to chosen to select post office broadband.
Nothing is good about really frustrated !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester Post Office  
My first bill was over charged. Not a great start.

but now the internet drops out at the same time every evening (just after 7pm) and does not correct itself until around 10.30pm. I have called to discuss the matter every evening for 6 weeks (luckily the phone number is free from the landline). Apparently 2 engineers have been sent out to take a look - but they have never actually arrived!

I have been told I cannot cancel the contract without paying the rest of the term off....which, for a service that I signed up to and am yet to receive, I am extremely unhappy about.

There is a reason that the cost is low...it's because the support, speed and reliability are all terrible.

I do not recommend Post office broadband, just pay a little more and use one of the big, tried and tested, suppliers.

The fact that everybody seems to be saying the same thing about them makes me wonder how long they can continue to operate.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston-s-mare Post Office  
Useless **** the service is had stopped in every 2 minutes or more often we could not to enjoy the online tv the movie has stop always within minutes..unfair policy we need to pay for the nothing for the remainings months because of the contact.. ee get new net with the virgin..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norwich Post Office  
i had post office for a number of years but when i moved to a new address i had problems. They said that my contract had to be cancelled and a new contract set up. After the move i found that my old contract had not been cancelled so i had two contracts set up and i was paying for both. I told them of this problem and asked for a refund i have paid for the line i was not able to used that was mistakenly made by the post office line installers. Up to know i have not had a satisfactory settlement back from them. I have been in touch with the trading standers and the Ombridgeman they have until march to resolve this matter. I have left the post office for giving me this bad service and i will use a new provider. DO NOT USE THE POST OFFICE FOR YOUR BROADBAND THEY MAKE MISTAKES WITH OUT SORTING THEM QUICKLY.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
whitchurch Post Office  
Left Plusnet to try the Post Office not realising it was a front for Talk Talk. My download sync speed has dropped by 35% and my connection drops several times a day, often in quick succession, an issue I never experienced with Plusnet. I deeply regret getting sucked in by the cheap deal on offer, it genuinely wouldn't be worth it even for free. To top it all off, their call centre staff think they're clever and try to troll you until they discover that you have a record feature on your phone, at which point they become terrified and hang up, knowing that they've just incriminated themselves by being deliberately obtuse in order to deflect responsibility and making asinine statements in order to antagonise the customer. I have the mp3s to prove it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Wales Post Office  
Absolute hot garbage of a broadband service, daily disconnections, slow upload and download speeds.
Not advised, wouldn't let my worst enemy use this broadband service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Receiving 0.5mb/s and support tell me this is what is being payed for and there’s no problem even though the package is advertised as 11mb. Extremely reluctant to look into the line or settings. Infact say they cannot change settings thier end. The only broadband supplier that I’ve come across that are unable to do this. Go with talk talk, it’s cheaper, faster and has better support. Sadly I’m not the account holder in this situation, I can only advise the oap’s to switch as they are getting mugged off by the post office.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Torquay Post Office  
Have just tried to cancel a phone line as no longer needed. Guess what! It takes two weeks for a Open reach chap to stroll around to the frame and disconnect the wire. Its in the contract, but does not come up on the Post Office site, so the Post Office will get two weeks of line rental from me for nothing. Avoid.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
Harptree Post Office  
I came across a "Deal" with PO Broadband while looking at alternatives for a friend who is paying through the nose with Virgin for a service they really don't need.

My internet access at the time was through my phone's 4G on GiffGaff paying £20p/m for unlimited calls/texts and 20GB Data.

I researched the PO Broadband, read the disparaging reviews but I figured for £15.90p/m for unlimited downloads I'd risk it.

I went through the sign-up process online, until it got to the credit check where the site basically froze-up. I closed my browser and thought that was that.
The next day I received an email thanking me for choosing PO Broadband, and provided a link to complete my order; which I did.

I received plenty of love-letters and texts from PO in the days that followed, and about a week later my Chinese ZyXEL AMG1302-T11C bottom of the range router arrived!

I knew I was taking a chance with the PO, and knowing that the service is basically run by TalkTalk, I obtained an "old" but far superior Huawei HG633 "Super Router" from a friend who used to be with TalkTalk.

I went live with the PO Broadband on Friday 25/01.
It took quite a few hours for the ZyXEL router to update with my new account settings.
During this time whenever I tried to use the internet my browser was being redirected to www.fujitsutr069.co.uk/cpe.php with a message stating I needed to login to use the internet.
I sent a msg to the PO via twitter @ po.st/I7EbNu, and they responded quickly stating that all I needed to do was install the security software.

I manager to download the software, which was "Fujitsu Internet Security 2013"! Needless to say, it wouldn't even run after installation due to services not being able to start. Now this may well be due to me not uninstalling my usual AV software (a product updated for 2019), but I'd rather keep my trust in a product that I know rather than a 5 year-old unknown!

In the end I didn't actually need the software, the redirection appears to be due to default settings in the router, and once the settings were updated I was able to access the internet via my browser.
I then backed-up the router settings, opened then .cfg file, retrieved my new Username/Password and entered the details into the Huawei router, connected that and I have been online ever since.

My speed is in the ball-park of that stated in my estimate, however downloads, and I pretty much mean ALL downloads appear to be throttled to about 10% of available bandwidth! This may be in the caveat that they say speeds may increase/decrease over the period of 10-days while they find the best connection... Doubtful, but I'll see...

Upload speed is a joke, both times I've run a Speed Test I'm getting just over 700Kbps! Again maybe this'll change in the coming days, but as it stands it's pretty woeful.

The following day, I received an email stating my bill was ready; I was unable to click the link in the email to take me to my account page as they had missed the "s" off of https:// in the hyper-link! A sure sign that the PO's attention to detail certainly isn't in their "Service".

Logged in to my account, went to view my bill, and nada; the site uses Adbobe Flash, along with pop-ups on it's billing pages!!! Firefox wouldn't have it, I had to use Edge in the end to make the payment!

So, in summary:

You get what you pay for, in this case cheap = inferior & outdated hardware & software; however if you prepare a little you can mitigate some of the impact of the PO's poor choices.

I haven't had any service outages, and when I contacted the PO via Twitter they responded quickly, albeit with inaccurate advice, but I expect people are just doing what they are told like good little sheep, unquestioning in their mindless pursuit of trying to obtain some disposable income...
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Chessington Post Office  
I was told I could make a single payment to cover the entire 12-month contract. I have since found out that this is not possible. In other words, they lied to me. The customer service staff are uneducated and keep asking me what the problem is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
norfolk Post Office  
What a waste of time! Don't let the cheap deals drag you in - they're cheap for a reason. No one has a clue what they're doing.
We applied online for broadband, told it would be a two week wait to activate. Fine. We then called to check everything had gone through - it had, team on the phone confirmed our engineer date.
Over the next few days, I kept getting emails saying that my application wasn't complete so I called again, only to be told it was fine and that we could expect the engineer in a few days.
Day of installation came - nothing. No engineer, no box, customer services saying that someone on the phone hadn't 'pressed the complete button' - absolute joke.
Called to complain - no apology, sales team tried to sell again and said they couldn't remove my direct debit details.
We were finally called back by the complaints team who apologised, cancelled our direct debit and closed our non-starter account. The fact that we had to call 7 or 8 times and be very persistent to get things done was an joke. Don't go with the Post Office for broadband - they haven't a clue what they're doing and from the other reviews I've read on here - it doesn't seem to be getting any better when and if you finally get installed. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Post Office  
AVOID AT ALL COST
I signed up for a £19 per month unlimited broadband and free calls package, an 18 month package. I’m 12 months in and total charges have come to £421.55 instead of £228 that’s an over charge of £193.55 so far.
According to customer services my monthly contract is actual £19 plus £3 for free evening and weekend calls. Considering I worked during the day, very few calls are made during the day so how my monthly bill can average £35 is beyond me. The internet reliability is dreadful and the speed very poor. Sadly I’m stuck with them for another 6 months and WILL be changing providers. Please don’t use the P.O. for broadband and telephone services, it will cost you a fortune
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Penarth Post Office  
Do not touch! Stupidly signed up, then discovered how rubbish it is! Too late to cancel! Router set up so YOU CANNOT USE STREAMING DEVICES! Phoned customer services who told me that is just the way it is! I would never signed up if I’d known this! Charged for 1571 answer service.
Overall rubbish! Can’t wait til I can leave without penalty!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Perth Post Office  
I signed up and was fool enough to accept their offer of a saver charge for Line Rental. It was a good offer financially. BUT. With one contract applied to the Line Rental for 12 Months and the Phone and Broadband charges on the contract for 18 months the PO puts itself financially in a win:win position ad. inf.. To top the insult they have - without telling their customers the cost - changed their Line Providers from BT to TalkTalk.
Cost incurred to leave this January is now: £77 Early termination of one part of contract OR Full Cost Line Rental for remainder of contract to July AND then to join another Line Provider you will likely be forced to go back to BT with a connection charge of £60.
Frankly I think it is underhand and I am disgusted as a customer that I was not treated better than that!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
North Yorkshire Post Office  
Apsalutly shocking connection poor and slow connection internet and WiFi keep switching off and red light comes on my router resulting me having to switch my box off and on again I deffo will not be recommending these to any one I no and I will be changing provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
the worst internet ever dial up faster everyday it goes off atleast four time everyday and when you ring them do this do that and they say are records so only gone off once they lie and that's way we leaving also paying for service your not getting thet need to be reported to ofcom
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockton Post Office  
Absolute joke of a company after 6 years and poor internet service im done still waiting on an engineer 1 year later Told on phone to unscrew the box and check it after doing this and seeing sparks get told they fixed it at there end must be magicians
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Haddington Post Office  
Sent me a totally useless router. not compatable with chromecast and other such devices. Welcome to the 19rh century.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Brixham Post Office  
Currently uploading this using the 4G on my phone because for the 8th time in 48 hours my WiFi has decided to stop working and when I call the post box they tell me I have to
Go out and buy a new part for my router . Absolutely rubbish, do not choose them as a provider
Central London Post Office  
Poor service. After signing up, I had to wait 8 days for an engineer to visit and identify if their router was faulty, then 5 days for a faulty router replacement to arrive, then found out after 5 days they hadnt even ordered it. Ive got to wait another 5 days for it to arrive. I wish Id gone to sky. To exit the contract they will charge me £150. My advice to post office is to remove their franchise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crowborough Post Office  
absolute fantastic service I have the unlimited bb with home phone service never had a problem with any service an when I ring up to see what new deals are out there I am gifted fantastic service from everyone I speak too and always given a better price,

I would recommend to anybody
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
bamber bridge Post Office  
Dreadful. First the router never turned up and when I rang the woman just kept saying over and over again that it had been delivered to my house. No matter how many times I told her it had not been she just kept saying it. She finally said she would send another - which never arrived but fortunately a week later a neighbour dropped my one in. Since then downhill all the way. I received nothing from them. Their email bill went into junk. They can't just let you reset your password - it must be posted. You can't just pay your bill you must log into their defunct site. They would NOT take off the child limitations on the broadband nor would anyone tell me how to do it. I just can't wait for this nightmare to be over. Also the internet is SLOW and crashes all the time......
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
maidstone Post Office  
Hi all,

Internet speed constantly drops and crashes.
Completely unreliable.

After 3micro filters and and engineer visit still having the internet crash. I requested I could pay for an upgrade to fiber. Unfortunately sir we do not provide fiber in your area .

They offered to cancel the contract free of charge in writing . Then I see my bank accounts has been hit with 2 transactions for £74 over the Christmas period.

Never use this low life company.

The people on the phone are friendly enough they just have to deal with the company bad products.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Post Office  
Awful. First they didn't send the router and claimed they did. Then they claimed they sent me another router, but when I phoned a third time it hadn't been done. Finally got the router and the service started 4 days late. Service wasn't strong or fast enough for my needs despite claiming it is, and I now cannot work from home as the system is too weak for the computer system I need to use for work. Even for normal, personal use it crashes at least once a day. Wish I had gone somewhere else and will be cancelling the second I can get a better company in. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
We have complained to the PO about the atrocious speeds we receive for a very long time and they simply do not care. After a sustained effort on our part we managed to get an engineer to our house. He took a reading and we had an amazing 5 mbps! We never knew such speeds were even possible as our best days are 1.5 mbps. He had not left the drive in his car before we were at 2.5 mbps and within half an hour we were at 0.5 mbps. Spooky eh? Today we have 30 kbps which is the motivation for this review. Contacting them is a glimpse into hell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Powys Post Office  
Your internet that you provide is the worst possible!!! Is utterly unreliable unstable and not worth even 1 pound per month ... is ABSOLUTELY disgusting... i hope to get a new provider very soon you should be ashame with such a rubbish service!!
Gateshead, Newcastle Post Office  
Very very poor from start to finish. Long periods of no connection happening several times a month the and customer service is clueless at how to resolve it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canterbury Post Office  
Please, please consider your options before committing to this utter rubbish, customer service is atrocious, technical department sound like kids but lack knowledge and know how. Constantly dropping connection and suffering with extended down time. No apologies or compensation keep saying my lone is fine but it isn’t..... they
Do not accept their service is awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Boston lincs Post Office  
PLEASE AVOID. THEY ARE ROBBERS. DONT PROVIDE YOU WITH NO SERVICE AND STILL CHARGE. I BEEN WAITING 4 WEEKS TO GO LIVE AND ANOTHER 3 WEEKS FOR THEM TO RESOLVE ISSUES. NEVER EVER USING THIS COMPANY AGAIN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Post Office  
Worst internet I have ever seen. Claimed 12mbps but actually getting 0.65 Mbps. The router doesn’t work properly you have to keep reconnecting your phone also says you have the wrong password even though you were connected 10 seconds ago
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Angus Post Office  
I had Post Office broadband at a previous address and when I moved I thought I'd keep it to see if the move made any difference. It hasn't. It's still terrible. I always wake very early and use the internet for a couple of hours before going to work, when it lets me. It is extremely unreliable, constantly slow and stops all the time. I had BT engineers rewire everything and put in new boxes for the phone when I moved and when I phoned customer service about the broadband I was told that the problem was with the connection box in the house. I told the twit that they had just been put in and she was lost for an excuse but tried to get me to take the box to bits. They said they would send out a BT engineer but he would only wait 10 minutes and if I wasn't there I'd have to pay over £100. I took time off work, waited and nobody arrived. They said the problem was fixed at a junction box in the street and he didn't need to come to the flat. Customer service is worse than anything I've ever known. A total lack of communication, treat you like a fool and very difficult to get hold of. I'm looking for a new provider and I'll do it without telling them or giving a reason. Today it has been of more than on!!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hammersmith Post Office  
Used to be fine, these days it seems to be off more than on. Terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scarborough Post Office  
Dreadful. You are routed through the Post Office server meaning you are not connected to any web site if they don't have the bandwidth. You are 100% monitored for every browse. A truly awful service. I will pay the termination fee to get out of this. It is THAT bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wellingbourogh Post Office  
I want a reasonably quick broadband and home phone service that is not too expensive as I do not download music or videos. Just use for sending emails and looking information up on Google, occasionaly buying items on line. I AM NOT VERY COMPUTER SAVY !!!!!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
RICHMOND Post Office  
AVOID POST OFFCE BROADBAND .... 2 days ina dn its useless. keeps loosing signal, takes forever to open page.
was told signal would be between 6-11bps turns out to be 1.6bps
AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire Post Office  
The wifi only worked if my laptop was right against the router. Even if I moved it a foot away it would stop working. I telephoned customer services twice. First they said it will take about 10 days to pick up. Second time they said they will give me £25 as good will gesture to buy a wifi extender. I went to PC World to find a wifi extender for this price but all the good wifi extenders were really expensive. I should not have to be going to PC world to buy extras for a wifi coverage in the first place. I sent two emails asking if they can send an engineer to look at the router or not charge me cancellation fee as the problem is with their router but my emails got ignored. After getting extremely frustrated with their service I decided to end the contract even though I will be charged cancellation fee. I did not care. I just wanted out from this really terrible service. I put up with this service for a month and then cancelled it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Woeful speed struggling to get 6mbps and can be as low as 4 with constant drop out most of the time. Useless customer service who just follow scripts and then threaten you with a BT callout charge if you're to blame. The router looks like it cost 50p to make and the cables are like 1970's bell wire, no wonder it doesn't work!! Next stop is the ombudsmen.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire Post Office  
Horrible customer service.

Switched from Post Office to BT as BT gives 5x better speeds for the same price.

When I got the BT Setup, post office refused to give my new provider access to my phone line demanding a fee with ZERO notification. Terrible and cheeky customer service kept trying to fod me off until I got 1 good person after 2 hours.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Derry Post Office  
speed is a little slower yet my PC seems quicker landline is clearer than with BT no direct debit just pay each month best of all BT £41 a month PO £21.90 a month including anytime calls and no paying 3 months in advance catch up TV is great too WOOHOO!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
LEICESTER Post Office  
Slow and unreliable! Constantly dropping connection. Avoid!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
Literally the WORST EVER!!! don't waste your time going for it. The internet is dreadfully painfully slow. Literally takes me minutes just to load a page.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Wish I had read the reviews first worse broadband ever will cuts out all the time Can’t watch a film without it buffering & can only have 2 devices connected at the same time if a third connects it slows right down it goes off every night between 8.30/9pm evey night without fail I can’t wait to finish my contract in January.
Thinking of post office for internet DON’T DO IT !!!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
Selby Post Office  
Well when you think PO broadband service could not get any worse it did, now been been completely off for nearly 2 days. After my last complaint a BT engineer was supposed to come out, I was told they just did a line test and closed the case. Now been told another BT engineer and a "coach" are coming out to sort out the problem. got another months refund out this crap company. How on earth do companies like this stay in business. ???
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-Trent Post Office  
Moved to PO Broadband as their price was VERY good and THEN read the reviews and tried to cancel before it went live. An extremely personable lady at PO talked me out of cancelling and hey presto, the switchover went like a dream! My big concern was the streaming speed for Netflix HD but this has been fault-free since start-up. The speed is a little lower (11mbps) against 14mbps that I was getting from Plusnet but in the event it causes no problems and Plusnet didn't do me proud. Altogether HIGHLY recommended!!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Southampton Post Office  
It is totally rip-off company. Customer service not answering the phone at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Post Office  
Early days so hence reliability and speed scores but everything happened on time and information and telephone support were great.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Seth Wales Post Office  
Well the situation with my sisters broadband is still ongoing, still the same rubbish service from this bunch of trained monkeys. Now on our 5th engineer call-out and 3rd router. download speed is 0.22 meg, and upload speed for some reason is 0.56meg, its like being back in the old dial-up days. Now just got a 3rd refund from them , I reckon they will give up before I do. They sent me to the supportal website to monitor the speeds, only problem that was not working with a 404 error. Talktalk run this service which tells you everything. Personally companies like this should be legislated out of business. DO NOT I repeat DO NOT use them or Talktalk, because you will live to regret it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-Trent Post Office  
Awful, stay away!
I called the technical support since I lost connection with Chromecast, their technician confirmed their system is not complying and have no solution yet, they transferred me to customer service, coustomer service suggested me to talk to google to request google to comply to their system!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stratford upon Avon Post Office  
After many years being with PO I decided to switch to a new provider ,Simply because they're cheaper and with PO every bill would be different or higher and hard to understand.Switching was supposed to be easy........I contacted my new supplier and soon after they gave me the date when my service will go live with them. .As I would always pay for 3 months upfront with post office broadband ,The bill they created was also for 3 months. broadband, I was advised by their customer service to not pay it and wait for the adjusted final bill for only 1 month....However I didn't receive the right bill and I was constantly harassed by post office to pay the total for 3 months! I phoned them to explain the situation and asked for the right bill.They kept sending me letters or phoning me that my bill is overdue, Intimidating that this will have an effect on my credit score and so on.....I decided to write a complaint and over the sudden, few days later I FINALLY got the proper bill! HURRAY!! ...But this is not the end of the story...... The letter I got yesterday ( 29.11.18) was for the right amount and to be paid by 8th December. Today (30.11.18) I GOT ANOTHER LETTER STATING THAT THEY STILL HAVEN'T RECEIVED THE PAYMENT, AND THAT THE OUTSTANDING AMOUNT MUST BE PAID IMMEDIATELY?? I mean REALLY?? I had to ask and explain my bill for a month! and you're again intimidating me with your letters? The reason why the bill hasn't been paid yet is because YOU HAVE A MESS IN YOUR SYSTEM!!! how can you possibly send me one day the bill that should be paid within 9 days, and the next day the bill ordering to pay immediately?? NEVER AGAIN!!AVOID !!shame you cant add attachments to this review!! how you can send completely different statements in 1 day apart!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Glasgow Post Office  
I wish I had read this before getting post office broadband. Utter rubbish always disconnecting. Can't watch a full programme on Netflix without it being out of focus or lagging. Son constantly moaning because his x box is lagging all the time. STAY AWAY FRIM POST OFFICE BROADBAND ITS RUBBISH
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St helens Post Office  
Stay away from this service. I had my go live date on the 26th November and I’m still waiting for internet on my router it’s been 3 days. I tried calling them several times but they said their engineers are working on the problem but never turned up to check my line. Never get tempted by their low price this shows that lower the price they provide the worsts service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Post Office  
Speeds are slow very unreliable , costumer service is none existent do not use horrible company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tameside Post Office  
STAY AWAY!!! My services were cancelled by the Post Office for them to take over. They did not take over on the date promised by them. On contacting them they told me nothing, they have no structure or customer service skills. On sending in a formal complaint, this was addressed with promise of getting back to me. I am STILL waiting. I have now been without phone and broadband for a full month. DO NOT USE THE POST OFFICE FOR ANYTHING!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire Post Office  
DO NOT USE. Terrible Download Speeds drops for no reason every 10 minutes despite having a green light on router. Pointless streaming due to how slow it is and extortionate prices for the horrendous service it provides
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
The worest broadband ever I have. The internet very very slow and drop off many times a day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
Extremely poor download speeds never better than 3.7mps and less than 1.0mps most evenings especially peak times and very poor at weekends
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Lockerbie Post Office  
Post office broadband is a rip off, it is unreliable and dreadfully slow, lucky if we get 2mb on a 16mb contract, if this were a car giving 10 to the gallon and being sold as 50 to the gallon there would be uproar. frequently drops out, takes hours on the phone to report faults, hopeless!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran Post Office  
1 year ago the speed of the internet 6-8 Mb/s- now- 3-3,5 Mgb/s
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
normanton Post Office  
Joined up early OCT with a set up date of 10 OCT, still waiting, i have rang 3 times and they don`t seem to know how to deal with things, they promise to ring back but it never happens, they`ve sent me 2 bills but they still have`nt provided me any service, no router no nothing. i`m absolutely discusted as it`s now 17th NOV. If i try to cancel now for their poor service i will be charged a termination fee. I wish i had read the reviews befors going ahead with this. Very unhappy customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Post Office  
Was not sure about changing from BT after reading reviews, BT kept increasing prices but the service was good.

I spoke to Post Office about reviews who pointed out that most other providers reviews were just as bad, I decided to give it a go, after all saving over £30.00 a month is very tempting.

After a month I am pleased, the changeover went without a hitch, my BT service shut down in the evening, I plugged the router in next morning signed into WIFI and everything was up and running, a little slow for the first few days.

Checking download speed with speedtest.net shows that I am getting a consistent 15 mbit per second, about half the speed that I had from BT, this however is not noticeable in day to day use.

I think it is a shame that we have to go to the trouble of changing provider to get a good deal, no thought to customer loyalty.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Norfolk Post Office  
Appalling service. DOES NOT WORK AT ALL. They will only send you the router after 12 day cooling off period has started. Then for you to realise how poor it is, 3 days in to contact start I have asked them when an engineer will come out they have given no solid confirmation on times saying they will call you. Rude customer service after asking to cancel they want £160 which is a years contact near enough. Loosing business earnings due to their awful internet. KEEP CLEAR.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kettering Post Office  
Terrible service from PO Broadband.
Been with them for 6 weeks.
Was fine for first three weeks then started having problems with router not showing Chromecast as being on network despite chromecast and other devices being connected to internet through the router.
Phoned tech support, first time talked me through some settings, but no solution. Got email from them admitting problems with chromecast and wireless printers.
Second phone call to tech support, guy didn't know what a Chromecast was!
Recommended I contact router manufacturer Zyxel directly for support, tried that but they were uncontactable.
Unbelivable poor service from PO Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Lanarkshire Post Office  
Just swirched phone and broadband. Phone ok but no broadband service for at least 3 days. No help on help line i’m now paying for aservice that they cannot seem to provide
  • Satisfaction
    1 star
Glasgow Post Office  
Awful Awful broadband it drops every 10 to 15 minutes and this is meant to be fibre would definitely not recommend even to my enemy. I'm really disappointed and will be moving to another supplier
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Has turned absolute rubbish. Been with them a bit and changed to fibre plus but for 3 weekks now am getting less than 5mbps. Done their stupid tests and now gotta wait even longer to do more even though they can see im getting crap speeds. Seriously bad service and so not happy. Think they need to sort out their response times
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rotherham Post Office  
Signed up with post office broadband on the 27.10.18 on 12 month contract. Go live date was 12.11.18 for broadband and phone. Despite 2 phone calls to customer services the router never arrived. Phoned again on 10.11.18 and was told the router had not been sent out yet. I cancelled and went elsewhere. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
CORSHAM Post Office  
Post office broadband must be the worst broadband provider I have ever been with, it is guaranteed to drop connection at least a dozen times a day, the speed for me is about the same as other service providers I have used (even better than sky at least) . I personally believe that it's not just the line but the maim problem is the routers, I feel that they cannot handle the data transfer and therefore disconnects when it gets overwhelmed. if they sort this problem out I may consider staying with them but if not I will be changing.
my advice would be to shop around and make the post office your last resort...
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Manchester, Gorton Post Office  
Totally reliable, never drops out, slow speed but cheap so it suits me. Long range router and I can print from my computer with WIFI so a faultless service for me.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
High Peak Post Office  
Mother in law aged 75 got broadband for first time from PO. Told would have broadband speeds of between 9 and 15 Mbps. She bought her first ipad and discovered her speed when using wifi was actually between 0.1 and 0.4, that was when the signal was strong enough to allow her to run a speed test! I spoke to customer services for her and was told she would have to run three speed tests over the course of a day and submit them. She did this and was then told wifi tests were no good as BT will only accept a test from a lap top connected by an Ethernet cable. I called the technical department to advise them she does not own a lap top and was basically told that was not their problem and in any event broadband and wifi were different services and they were not responsible for wifi speeds and people needed to ask the right questions before signing up. Bottom line was they would not do anything but would put me through to customer services who could arrange to compensate her as she was being charged from the 24th her start date even though she did not even receive her modem until the 29th. Held for customer services for almost 30 mins and then hung up. She is contacting another provider tomorrow! Can't give a star rating AVOID
Hillsborough Post Office  
After 6o'clock till 12o'clock you might aswell not have the internet,shocking speeds of 2.99 broadband, works in day time hardly works at night. worse than a dialup connection,PostOffice are simply the WORST possible broadband you could have, fobbed off by customer service about the line needs changing,new box, dsl...all total rubbish and lies,just look at the reviews here,they don't deserve 1 star...total sham service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North West Post Office  
7 Days into my contract thought there would be a cooling down period where you can cancel if your not happy with the service but no apparently you can only cancel for 14 days up to your activation date! which means when you realize how bad there service is your stuck with it for a whole year! they will trick you into a contract by offering you a low monthly rate but is not much good when you realize that your Amazon Fire Stick doesnt work and all they can say is wait 10 days for optimisation of your hub, and can i cancel if i'm still not happy yes of coarse they say as long as you pay us £140!. They have no faith in there service which is why they wont allow you to cancel once you have tried it, how can you tell if your happy if they wont let you try?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sandy Post Office  
Service not fit for purpose. Asked to cancel service and told I would have to wait 15 days. Still waiting 17 days after, had to contact them again and I was told there had been a mis communication and I hadn't been done. There was no mis communication on my part I made it perfectly clear. I now have to pay for another 15 days while they decide to disconnect it. Disgusting service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands Post Office  
Worse broadband I have ever had nothing good to say.

Connection is always falling have to switch on and off to get connection back.

Just horrible absolutely horrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nunhead Post Office  
I am absolutely appauled at the service thus far from this provider. Engineer was due to arrive on a set date - no-one appeared... my daughter had to stay in and miss important lessons as she is a student and customer services won't discuss the issue!!!! The account is cancelled before it even starts and wish I'd read reviews beforehand. DO NOT TOUCH THIS COMPANY.....
  • Satisfaction
    1 star
  • Customer Service
    1 star
Nottingham Post Office  
Customer service is abysmal. The router supplied does not allow for connecting printers, chrome cast and other devices through WiFi post office say problem with router but offered no solution I asked to leave but got told I would have pay £160 I’m now stuck for 12 months with a company that doesn’t care once your contract starts word of warning do not use post office broadband at any cost
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Skelmersdale Post Office  
I was told my go live date was 6rh October. To date no service !I've now cancelled the order and starting again. Very very poor in all aspects. If I would have read the reviews prior to making the order I would have stayed well clear of them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merseyside Post Office  
This broadband is rediculous I had been on this broadband for 1 year before realising they had put down the wrong address and then they was blaming us for it after we told them lots of times, my neighbour was going crazy, I do not find this funny and they should take responsibility for there actions. I pay £20+ every fortnight and the internet is so slow its not usefull for streaming because it just goes red on the box. I don't recommend this to anybody because I am ashamed to do so it is good for the price but not worth the hassle at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
northern ireland Post Office  
Broadband constantly cuts out, showing only a red flashing light. Told to change filter still no improvement. Your lucky if the internet works in a different room to where the router is. When speaking to the customer services team for a second time they told me I had cancelled my account and then changed their story to me changing address, neither is true and when speaking about cancelling my account there was multiple attempts at guilt tripping me into staying. Appalling customer service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Leeds Post Office  
I tried other well known competitors for a 12 month Broadband contract only to be told that I need to pay (up to £100) for an engineer to come out re the phone line and, in one case, came in for a really hard sell in relation to fibre. I rang the Post Office and everything was arranged quickly and easily. No call out- they just swapped the line over- and everything else happened as stated; the router arrived through the post and the service began on the date agreed. I received correspondence throughout and, so far, couldn’t be happier!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brixham, Devon Post Office  
Shoking internet. Glad to see its not only me. Be nice for once to watch a programme on Netflixs without it losing connection.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wrexham Post Office  
Today we have had over 42 drop outs with the modem turning red.
We have been with the post office for over 2 years and have had the engineering people out multiple times. They can't understand what's wrong and post office customer service always blame the filter and say it needs changing (we have a draw full of changed filters) these cost £1 each from any hardware shop.
Our bill started off at £18 a month now it slowly went up monthly and now it's £40-43 a month for a service we don't recieve ontop of the bill we pay subscription charges on Amazon and Netflix and disneylife so we lose out on all when we can't watch them
We are giving our money away and today we have emailed them with a complaint as loyal customers who never missed a payment they either fix this or they permanently cut us off ontop of that the router is not as secure as they make out as there has been network attacks by IP spoofers so have demanded a full investigation if nothing gets done we will take the matter up with the local citizens advice bureau and the ombudsman as it causes stress and arguments in the home when the devices and TV goes off. Customer service seem to be quite understanding and say they wouldn't be happy either but when there's been over 50 calls there going to say anything. If they carry on with a network that doesn't work there going to lose all there customers.
We will either get the router turned off permanently and never get broadband in again or move to sky.
This service is terrible we are basically giving our money away for nothing
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Durham city Post Office  
Take this advice - Post Office broadband is absolute rubbish. It will not allow you to print via wi-fi don’t bother with it at all. The customer service is shocking and support don’t know what they are talking about. Only got it last Friday and a long complaint when in, not even bothered to answer it. Been told today I will have to pay exit fees. If i’m Charged I will be taking them to court as their product is not fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Post Office  
I have only given P.O one star for each category because there wasn't an option to give 0 stars! This internet 'service'is ATROCIOUS! I am amazed that they can get away with it. Their customer service is beyond terrible with excuse after excuse and never their responsibility. If you want ripped off, lied to and 1990's internet speeds they choose P.O.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
Terrible service, changed over to Post office for phone and broadband July 18, so far every bill is higher than my previous provider EE, Broad band has been intermittent from day one, the no internet for 2 weeks, everytime I phone up, they're too busy, shocking customer service, they don't have a clue, first blame BT line, then BT blame router, eventually got new router, still not right, I've made over 20 call's, no help. I was told I'd get a discount on my next bill. Never happened. Rubbish, don't be fooled by their cheap deal! £19! Rubbish more like £45++ !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hemsworth Post Office  
‼️PLEASE READ‼️ I'm with post office at the moment and I'm less than happy with the service. I found out sky were offering to pay up to £100 of your exit fee. I called Post office today to find out how much I'd owe only to find out I could leave for FREE!! So as they have just amended their prices this means you are currently not tied in!
I'm not sure how long this is on for but I called today (5/10/2018)
So if you want to escape this crap broadband DO IT NOW!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Totally messed up my switch through their own incompetence, leaving me without broadband or phone for 3 days. I work from home and rely on both. I cancelled immediately and they are now trying to bill me a couple of hundred pounds. They will be talking to the Ombudsman shortly and compensating me. If anyone is tempted by their offers; DON'T DO IT!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Great Ayton, North Yorkshire Post Office  
Despite all the appalling reviews I have seen online, I decided to go with Post Office broadband (ordinary ADSL) because it was a fantastic 12 month deal. I AM SO GLAD I DID! Switching went smoothly and on time. The speed is always in excess of 7MB download and often over 8MB - the supposed upper limit! Previously, no supplier has ever given me more than 6MB. The online account manager is a well designed and functional web site All in all, I am a 100% satisfied customer ...... I will stay with PO as long as they don't excessively increase the charge at the end of my contract ....... I do like haggling and have no worries about switching utility suppliers.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Seaham, County Durham. Post Office  
Absolutely hate the post office.
Internet never works or is never in range and router keeps shutting down.
I have contacted the post office and they just keep telling me to do tests which I have done and there is still no difference.
Now I am refusing to pay for a service I am not receiving
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tyne and wear Post Office  
Beware, I was going to sign up with them only to realise their cooling off period is PRIOR to the service being online. This is absurd! You can't cancel the contract after the setup is done and you can actually see how it performs! This can only be against consumer rights. Stay clear!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Silva Post Office  
Absolute rubbish Broadband speeds (1-2 Mbps download).
Occasionally service drops out, making us very frustrated and angry.
Can't understand why PO Broadband is still in service.
No wonder so many people are leaving them. I also now left them after many years of suffering.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Swindon Post Office  
Snail speed internet - like on the same level as decent speed dial up.
Upload images to Imgur or eBay takes a long time. Downloading through torrents seems good though, it's just HTML related stuff that takes ages, especially uploading. I don't have streaming TV or anything, so I don't need mega speed, but Jesus, uploading images and videos ... !
I think this is the cheapest broadband out there, but it's also very slow in comparison with BT, etc.
  • Satisfaction
    2 stars
  • Reliability
    2 stars
Wirral Post Office  
Customer services, will feed you a line, time and time agian. They rely on a direct competitor to install their service. ??? Yes indeed. NUTS!!!... however, for the price, if you are not relying on fast broadband, and your not bothered about any kind of service past 11pm, it's value for the money. Joke otherwise.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Troon Post Office  
The internet is very slow and I'm not happy to pay anymore money towards this service when it doesn't work.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Dorking Post Office  
Terrible!! Rude and untrained customer service staff, make lots of promises that they don’t keep, awful speed and reliability and nobody cares when you have a problem! Most definitely would NOT recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Spalding Post Office  
I have to say this, they are probably worse than the infamous Talk-talk. Dial-up speeds internet, I thought I was back in the modem days of the 1990's. How can any broadband be so slow these days ???. Spent nearly 3 hours on the phone the other night trying to get the speed improved. The first trained monkey said he was going to do a speed test, never came back, no speed test done either. The second orangutan said he would do the test and call back on my mobile. called back on my landline and got caught by the phone-blocker. The third idiot said it would be up scaled to the manager, still waiting to hear back on that one, not going to hold my breath. I have requested a refund for the rubbish service. STAY AWAY FROM THEM.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kidsgrove Post Office  
Download speeds are useless. They have too many customers on a channel. I have measured the data rate and recorded this across a wide range of dates and times using both Google and the Supportal that they say should be used. Average for Google is 2.65Mbps and 2.97 for Supportal. However, first thing in the morning the full bandwidth is usually available (8Mbps) but in the evening it is down to around 300kbps. I complained but they said everthing was OK. I don't think they understand that they have to allocate more channels at busy times when the bandwidth is being shared between many customers. Or maybe they are avoiding extra costs that might be incurred from doing this. Internet connection is frequently lost due to no bandwidth remaining for my connection. I don't stream films and would be quite happy with 4Mbps. I sometimes work from home and it can become a real problem as the day progresses. I am now switching to a different supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunoon Post Office  
Signed up for a new contract with them- now no internet been told it will take at least 5 days before I get broadband back! And can I ring them to see if it’s working! It’s a joe.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
Greenfield Post Office  
I was with a great wee provider called "Fuel" until PO took them over. from trouble free 5mbps speeds to 300kbps and dropping out altogether dozens of times a day. Called PO and was told it was an internal fault in other words "not our problem mate", and to add 'insult to inury', my new contract stayed at the old providers rate when I would have been £5 per month cheaper to run out the final few weeks of the Fuel contract and sign up as a new customer. So the bottom line is I'm paying a fiver a month extra for less speed (if any at all) and the privilege of pulling my own hair out whenever the line drops out altogether. Rant over, I can't wait till this contract is up in the Spring. Don't go with PObroadband unless you love sore heads
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newmains, Wishaw Post Office  
Utter fraud. Downloads run at a hundred Kbps or so. But when you go to a speed test site you see multiple Mbps.

Avoid avoid avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Post Office  
DO NOT sign up for post office broadband! Worst internet ever. Left sky which was a big mistake.
Customer service is dreadful, you are suppose to wait 10 days to get full speed, when you discover you don't you only have 4 days to cancel. You then need to pay hundreds of ££££ to get out of it!!! AWFUL, should not be allowed to operate, daylight robbery!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
No words can explain how bad this internet is. Cannot use my IPad without it constantly crashing and trying to reload -- infuriating. Thankfully I am out of contract so able to leave ASAP
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Llanelli Post Office  
I cant give a review..absolute rubbish. Fought for a year almost to get a decent signal. They have let me out of the contract, due to the complaints I have made. Stay clear, they offered a £5, good will gesture, Id of been happy with a years full refund..terrible service
Wiggington, Tring Post Office  
Worst company ever, they said they would be able to take over my phone line from my old address so I would be able to keep my old number. 5 days later I still don't have my old number, called them up, they said they didn't have any record of this, then i was passed to another department called "Special Care Team" that then told me I had cancelled my services with Sky at my old address, this is why I couldn't keep my old number. This was utter rubbish as the old number was still live at old address, she told me she couldn't help me anymore and i would have a different number. Called back again spoke to someone else that checked the recordings from when I contracted these services, they said I asked them to take over my old number and it is there fault, what they had done is instead of taking over my old line and number, they just did a new line and now I have a different tel number, internet is slow as anything to top it all!!

What a load of s--t!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Anyone! Don't go with post office broadband. Awful service, from day 1
Not helpful in every way!
Customer service staff swearing over
Phone. Please don't sighn up with them. Won't give them any star rating! As not worth it.despicable
Cheshire Post Office  
Don’t ever consider the POBroadband & phone deal.
The broadband is rubbish, as slow as going back 20 years into the dark ages, the phone line with a consistant background hum.
I cancelled after one Day!
Am back with my previous supplier: phew! What a relief!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
wish never left Bt only been on this a week But don.t tell you there are a lot of Printers won,t work on this Network ,as we have found out .After 3 different printers from Currys we then rang Help desk to be told that lot of printers not compatable
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
coddington Post Office  
Utter Rubbish. This is the worst provider i have ever, ever experienced. Speed is ok in the morning im pushing a couple of megs- sufficient, however, after 12 the throttling begins, then 6pm it slows and by 9pm you may as well go to bed. im on an 18 month contract and Im leaving early with 12 months left. BT will pay pay your outstanding early termination charges for the post office,so im off and good riddance!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Staffordshire Post Office  
The router is deliberately configured to prevent the use of casting devices (Chromecast etc) and technical support can't & wont help the customer overcome this problem
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Earl Shilton, Leic's Post Office  
I read previous reviews for the Post Office which were largely horrendous but decided to give them a chance. What a huge mistake! I specified that we needed to keep our old telephone number for various reasons - the main one being contact with medical services. This was ignored and after many frustrating phone calls to the Post Office I discovered that when I spoke to the agent on the phone he put in the wrong phone number which was subsequently taken away by BT and we were given a new number. The Post Office admitted it was their fault but said they were unable to give us our old number back due to technology. If technology can take a number away surely it can replace it. This has caused untold problems not only on the medical side but also because it was business number. I am totally disgusted with the attitude of the Post Office and I would strongly advise anyone who is thinking of taking out a broadband package with them to steer clear and not touch them with a barge-pole. Shame on you with all your promises of good service - its a total load of rubbish!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bolton Post Office  
Terrible service, terrible shockingly bad router, terrible customer service (when u can actually get through to them) constant connection loss, no service upstairs at all (only time I've had this issue with any provider) speed constantly dropping if more than 2 items connected and makes router overheat when more than 5 connected. Regret even trying these and to make it worse told I'd have to pay £245 to leave them, yeah good luck with that. AVOID AT ALL COST!! talk talk looks amazing compare to these WTH!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes Post Office  
Its not possible to give speed and reliability as even though the service was ordered a month ago I still am not connected.
I have poor mobile signal but when I do get through to someone they tell me that the problem is with another company and they don't know when it will be fixed. I have had them put the phone down on me on quiet a few occasions and no one seems to want to take responsibility. As an elderly customer I had thought that they would have considered the possible danger of not being contactable or being able to contact anyone myself.
I definitely do not recommend Post Office and am going to cancel my contract which I dont consider has begun yet as I cant use the landline.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Markington Post Office  
If it were possible to provide a negative star review I would. Just over a year ago, I joined Post Office for land line and broadband. In that time I have contacted them at least twice a month by phone and by email. To date I have only received two replies. I stupidly paid a year line rental up front. I had to increase my payments that started at around £25 per month to nearly £58 per month, to try and get a decent internet speed. Last week my phone was cut off 'in error' a week early. I am leaving Post Office for a better provider, going back to my previous one, who were not good, but 100% better than Post Office! I was told the phone line being dead was because my phone socket was faulty, or my phones were faulty. Neither of these scenarios were true or correct. I have only had one conversation with Post Office in the last few days. That with a lovely person, sounded like Newcastle, England accent. She was superb and tried hard to sort out my phone line, but ended up frustrated too. I had to use my mobile to phone the 0345 number and asked them to call me back, the caller did this. I then, yesterday, received a random call on my mobile telling me my line had been shut off accidentally in error! I know am being told I have to pay an early termination fee. Yeh that will be right. I wish them luck and will see them in court if needs be. Shocking, lousy, awful provider of internet and phone. Only thing they are any good for is the postie who is kind to my elderly Aunty who lives remote and rural. Need land line to contact her and it is connected to help call. So Post Office, would I recommend? No I would not.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Moray Post Office  
Well I wish I could give them no stars. This company makes Talk Talk look good. My relative went with this bunch of trained monkeys ( sorry about that monkeys ), total rubbish. Speed is 0.6 meg on a GOOD day. smoke signals would be quicker and more reliable. The router looks like it was made in China for 10p and disconnects umpteen times a day. I changed it for a Belkin router, lot better signal but still a crap speed. Do yourself a favour and avoid them, BT are offering to pay the balance of any contracts up to £300 to move to them, do so ASAP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-trent Post Office  
Honestly if I could give 0 stars I would.
Incredibly slow internet, uploading any files usually causes the internet to go down completely.
Customer service department was okay until we got put through to tech support who hung up on us. When we rang back they were rude and unhelpful. We went round in circles with them for months. Cannot wait to leave once our contract is up. They charge £200 if you leave early. Save your money & sanity & avoid them
Gateshead Post Office  
The Post Office starting phoning you to remind you to pay their bill daily. They drive you mad and are a real nuisance. Even though I have called them out on the legality of doing this. It is harassment if more than two contacts are made, they are unable to stop the calls.
Bournemouth Post Office  
I had up upgrad my internet just to get the standerd internet,
Internet still cuts out, so I called cc you know what they did hunge up the phone , so I called back with a second complaint they never called me back, my advise is to look some were els , all so for you geeks ip4 is VI's on top off other cmsec problems no good for dark net and there routers are the mane problems agane cmsec DNS, and network protocol will all have to be changed
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Broadband too unreliable for my pensioner mum to use to check her email.
Uses her mobile phone instead after finding her glasses etc as it is still faster than waiting for the off chance the DNS is working properly.

Postoffice customer service blamed it on the wifi connection (its a hardwired desktop by the rj45 plug).

I made the mistake of paying upfront for a years line rental because of the Post Office brand was something I associate with trust.

They then jacked up the prices only a few months in.

The internet doesn't work reliably enough to check emails let alone to watch bbc iplayer so called up to resolve, long wait can't leave them else they charge £180 termination fee and keep the advance line rental.

Out right lies by customer service and also said that I shouldn't cry about the price increase as its only a few pence! If its only a few pence to them, then how about the post office don't upset pensioners for the sake of a few pence, those "few pence" make a big difference to individuals (pack of custard creams from lidl is 23p, a 1min call to a landline now with post office is 25p so you can see my mums logic and hesitation to call if she sees the bill).


Even if you are a severe masochist don't sign up as it gives them more revenue to beat us non-masochists tied into the 18month contract
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Post Office  
On a 18 month contract,12 months to go and counting the days.
My broadband speed is ok when working, but keeps outing and loose the broadband every time I pick the phone up.
Also crackling on line.
Phoned customer service said they have checked line no problem but they could send someone out but would have to pay.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Yorkshire Post Office  
Don't go with p.office broadband
Full stop!totally bad service.
Broadband extremely slow! Overhaul customer service really bad! Had member of customer service using foul
Language down the phone.please stay
Clear of them?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire Post Office  
Worst internet service imaginable always cuts out and internet speed is unbelievably slow. Only good thing about the service is that you can pay your bill in any post office, was heartbreaking having to pay for this service though!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
. Post Office  
Please don’t bother, customer service is genuinely bad, they treat you with such contempt and as such they are the ones doing you a favour, lack of expertise and knowledge . You have been warned
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Boston, lincs Post Office  
Very slow, 500kbps average. It also can’t open some webpages let alone support more than one device.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Angus, Scotland Post Office  
Worse broadband in the world don't waste your money my speed is a whopping 0.8 you phone tech support and there about as much use as chocolate teapot absolute joke
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
If you really are intent on using the Post Office Broadband I can put you in touch with a fantastic Consultant Psychiatrist. He has much expertise in helping people who like to give away their money and get nothing in return only problem after problem. There is a name for this disease. It is called Muggins Mugitis.

Over the years I have been with Be-Telefonica-o2 and Sky. Never a problem. With Post Office Broadband it has been hell! I can quite categorically state it is the most appalling broadband provider in the U.K.

Don't bother paying upfront for a 12 month line rental. Not only will you not get a refund for any unused months they will also charge you for leaving them!

You have been warned! It's your money - spend it wisely and read all the reviews.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Yorkshire Post Office  
2nd review get no service whatsoever at weekends, now told the post office i was logging days when no service and i will claim back monthly payment from them for a month tot up of no service wont be long now, for my miserable 18 month contract 9 months of suffering to go PLEASE DONT USE these idiots CRAP INTERNET SERVICE.
  • Customer Service
    2 stars
NEWBURY Post Office  
I have never written a review before, let alone a 'bad' one. But seriously, I cannot recommend Post Office as a broadband/phone provider. I signed up just over a year ago. In that time I have had to increase my package simply so I can use basic broadband without it buffering constantly. I cannot use my Amazon firestick at all. When the land line rings, the internet drops or freezes. This is not my computer (a macbook pro) problem, it is something to do with how the Post Office set up their s system. The router is rubbish, it is flimsy thin plastic and gets very hot. The connection cable with it is only 1m long so it has to be set up quite low down, not good with little people in my house. Customer services take at least a week, sometimes two weeks to respond to even basic requests. I have not been able to access my online billing even once! I asked today for a paper bill to be sent to me so that I can check exactly what I am paying for and guess what? I have to pay for it! Also, just two days ago received a letter telling me my monthly fee is increasing by £ 20 per month. Something to do with the discount that I was given as a new customer coming to an end. The monthly outgoing will be more than Sky or BT or other providers for a far worse service. I am voting with my direct debit. Cancelling the account. Will do without broadband and phone for a month or two and go to another company that is reliable. Sorry for such a negative review, but to be honest, if I were to be brutally frank, my review would not be publishable!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Moray Scotland Post Office  
Well then, first of all, this is weird because this company can't provide all of us enough internet, even their servers crash because of their overwhelming process. Since I am using this internet right now, I would say it is pretty ****. Constant internet issues, slow internet speed and so on. In overall I would say, this does not deserve 5 nor 2 star rating. Total ********. Since they can't provide customers their needs, I suggest this company needs to be shut down.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
No. Post Office  
Absolutely the worst broadband service I have had the misfortune to experience.
Drops out; very very low speeds and a customer service department that does not want to know
AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bishop Auckland Post Office  
Awful service!! Awful broadband speeds!! Awful customer service!! Theft of money from customer bank accounts!!

I swapped from BT as after a year BT's price rise was astronomical. I'd been with PO before and had a no-fuss service so switched.
I'm in a rural location so I expect slow speeds, but not <1mbps on average after promising 1-3mbps minimum and having had 3.5mbps from BT.
After complaining post office told me this is because they cannot afford good routers and servers. It took 6 months of repeated calls and hundreds of speed tests that I had to report for them to acknowledge they were providing an inferior service (speed too low to load a facebook photo!) and to release me from my contract.
They then fluffed up my final bill, didn't register my service had ended and kept sending bills for a service which had already ended, taking more than £134 in 2 months (when my monthly bill had been £23). Multiple calls to them led to my having to start from scratch with my explanation of the problem each time as they did not read their own notes, repeatedly get told incorrect information and take the customer service person through the process of recognising they had confliciting end dates and bills in their own system. Each time they acknowledged their error, appologised and promised to set it straight...then more unauthorised money would be stolen from my bank without warning, which led to overdraft charges.
It was only when I threatened to go to the police to have them charged with the theft that they sorted out the final bill showing I was in credit for the amount taken and would be repaid, but despite promising to put the money back immediately it still hasnt been repaid causing more and more overdraft charges.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North east Wales Post Office  
To be honest I don’t think the post office have much of a clue as I signed up for fibre optic and they tested my line said it was fine then the day it was due to go live a open reach engineer turned up and said my line was faulty my speeds were 11mbps he went but came back and said he wasn’t leaving until he fixed it he did and now my speeds are 39mbps 12 mbps faster than bt if this continues I shall be more than happy the post office just need to sort out their technical department
  • Satisfaction
    5 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Abergavenny Post Office  
biggest pile of crap slow cutting me of complained told nothing wrong they can keep it i am leaving and not paying rest of contract KEEP WELL AWAY FROM THIS RUBBISH PROVIDER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
pontefract Post Office  
Since going live, we have received a technical capability and customer service level which has been completely unfit for purpose. After weeks of engaging with the Post Office Telecom processes, we have no choice but to conclude that it fundamentally lacks both the engineering capability as well as customer service ability to competently rectify the problems.

We have been receiving fluctuating speeds on our broadband line from the start, with no clear pattern - sometimes as high as 6Mbps, but most evenings down to less than 0.5Mbps. This speed is poor enough that, at one point, we didn’t even have enough internet speed to search online for the right technical support telephone number to investigate the issue.

Worse than the actual technical problems, it seems that the business processes being followed at the Post Office customer support lines are in complete disarray.

In the first two weeks of service, the employees we spoke to assured us that the speed of our line would settle down after the fortnight “bedding in” period where speed vs. reliability tests were conducted. It did not.
Therefore, in mid-May we started conducting frequent speed tests using their tool, and feeding those data points back to Post Office Telecoms.
On 21/05/2018 we were asked to send in at least 3 ping and tracert data points using an ethernet connection and the RJ45 test socket in the main telephone point of the house (to support@pobroadband.co.uk) whilst no wifi was connected. This was done exactly per the instructions. An automated response email and later discussion with their employees confirmed our email was received - indeed, they told us, we should expect a response around 24 - 48 hours later. We just needed to give them time to look at the ping and tracert data we'd sent.
Lovely.
Except...
Between then and 07/06/2018, the primary account holder called in every 2 or 3 days to chase progress on this. At every call, the call centre script with your employees was basically the same: had we done speed tests? Were they on the test socket? Were wifi devices on? Was it on an ethernet connection? Can we send in ping and tracert data again? (GAH!)
Occasionally, the employees would try a variant… they’d confirm the issue had been passed to an engineering team, who had “closed the support ticket as they were waiting on ping and tracert data”. Which we duly re-sent via email the same day, and received automated email responses acknowledging its receipt.
On 07/06/2018, after many, many phone calls… as a native English speaker, who works in technology herself, and who has worked on IT support desks so has an unusually high level of patience when dealing with contact centres… our primary account holder gave up on the Post Office support team as a lost cause.
Spouse (co-account holder) took up the battle.
Thereafter has followed another week of regular support calls, with us sending speed tests, doing a fresh sets of ping and tracert data captures (with screenshot proof of wifi being off, pictures of the command line output, screen grabs of the speed test results).
The same lack of customer service has continued.
On 14/06/2018 17:46, we received an email stating that a technical fault had been fixed.
This morning (15/06/2018 09:10), we received a telephone call confirming that the Post Office had received the ping and tracert data we'd sent a few days ago. Apparently, the matter was going to be passed onto the engineering team and we would hear back within 3 working days.
Confused, we rang back to clarify why the email of 14/06/2018 had suggested a fault had been found and fixed but there was an engineering ticket open… only to be told that no one from the Post Office had emailed us, no one had called at 09:10 this morning, and that the latest status according to this colleague’s support ticket was that we needed to send in ping and tracert data. &^!^""%^"%%"^"!!!!?!?!?!
At this point, we decided to terminate the service.
We told the employee (Ryan) that we are going to post off a letter requesting that the service is terminated - the employee told her a letter won’t do any good, he will transfer her to the Service Termination Team on the call. We agreed. Except Ryan accidently cut the line whilst trying to transfer the call. Called back a few mins later to apologise and try again. We agreed again to talk to the termination team. The call was cut off again.
WE GIVE UP TRYING TO GET THEM TO PROVIDE ANY LEVEL OF SERVICE AND ARE RESORTING TO AN OFCOM COMPLAINT.
The Post Office is clearly unable to provide the service we purchased, technically or in terms of customer service. Our broadband experience has been an utter waste of time, with countless hours wasted in troubleshooting and in weeks of calls to a support team who achieved precisely nothing in that time.
We've never dealt with an organisation that was so inept!
Save yourself the headache and look to one of their competitors.
UPDATE JULY 2018: we've activated the service with a competitor and on the exact same line are getting reliable peak traffic speeds of 8-15mbs. More than ever, wish we'd not wasted 4 months of headaches with the Post Office!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scottish Borders Post Office  
ABSOLUTLY DISGUSTING. Worst internet I've ever experienced constantly cuts out can't connect more than one divice to it I rang the engineer up and he wanted me to start unscewing my telephone line I've never had internet before were you have to start unscewing things I wouldn't recommend anyone getting this waste of money your best of using a mobile hotspot.
Billingham Post Office  
Thank you to all people who found time to vent their frustration, warning potential customers off Post Office broadband. I cancelled my order during the cooling off period and seem to have avoided an expensive bother for 18 months. Thank you. I took Vodafone instead and there doesn't seem any probs so far. PostOffice people on the phone didn't seem to understand what a "Ms" title is and, despite my spelling my surname using the well-heard of countries of the world, still got it wrong. The return bag for the router didn't arrive at first but second time was lucky.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Worcestershire Post Office  
Absolutely shocking. You'd be better getting a data contract with a mobile company and using 4G. Disgusting customer services to boot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
have only been with them just past the cool off period and have been plagued with service dropouts lines tested perfect no other faults found used several malware checkers and different antivirus scannes etc yet the minute i switch on there ZyXEL router within minutes it starts getting non stop requests to access the router managment remotely. so far most denied my password was changed so first reset it and added new password . CS now claim its a matter for police not them every 40 mins every 16th failed remote access attempt the broadband connection gets dropped this is just another version of a DOS attack to interupt ones service the fact they claim they cannot do anything is disgusting even with the ip changing dynamically it still excactly the same only other time i experience this level of dropping was when with TalkTalk broadband is it a budget thing that BT dont give the discounting companys security for I wonder
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Edinburgh Post Office  
When I arrived at the post office
There were about 9-10 people in line. Stood in line for 39+minutes aand behind me were another 10 people. Only two clerks. One clerk was in the back for about 10 minutes looking for something for a customer. It’s beyond me why the post office doesn’t provide better customer service. I never visit that post office without having to wait too long for service. No wonder the post office is losing money and in debt. There wasn’t no sign of a Manager. You would think he/she could help out when the line is backed up. The clerks were nice but a little frustrated because customers were not happy with the delay in service.
  • Satisfaction
    1 star
Knoxville Post Office  
Wish I had the reviews before signing up. Our service was activated 14 days but we’ve had very little broadband, it constantly cuts out. On intimating my desire to terminate Contract was told the exit fee would be £231.74. Surely something needs to be done, how can you sign up to something before it’s activated, without being able to see what you’re getting. DONT DO IT!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire Post Office  
Disgusting service twice we've had to buy a new connector we called up to cancel subscription as internet was off over 2 days as soon as we cancelled they connected us , they were asking for £144 to send an engineer out that wasn't needed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MIDDLESBROUGH Post Office  
Diabolical service. Speed varies from 0.25mB to 6mb. had the engineer out over 6 times, he finds no fault! The line drops out every 10 minutes, with a 1-2 minutes wait to reconnect. To cap it all tonight I call them and 20 minutes later they still cannot confirm my account!
She insisted a line test wasn't possible from her end as I had to do it! I don't know how I would do that. I cannot tell you the trouble we've had with them. Do yourself a favour and use another ISP because these people are just the worst company I've ever dealt with in my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
AYLESBURY Post Office  
Customer service is everything in a competitive market; it can make or break your business. Nobody expects everything to go right every single time, so it is when things do go wrong that customer service should come into its own. They are your customer’s first point of call, that which shapes your image in the eyes of the public and separates the good from truly awful. It is a skill which has to be perfected over time with experience, knowledge and commitment.
With this in mind I will say that Post Office Broadband customer service is one of the worst I have ever experienced. The first thing that confronts you is the apathetic attitude. You are not important to them and they are not interested in you or the company they represent. They are unable to enunciate their speech or communicate in a clear and helpful manner. They have no verbal or listening skills so you have to constantly repeat yourself to get your message across. Then when you become frustrated, instead of calming the situation down with reassurances and empathy they simply turn the tables and make you feel that you are a nuisance and being unreasonable.
One customer service officer at Post Office broadband has recently told me to stop interrupting him, when I informed him I wanted to make a complaint he seemed aggrieved and outraged. When I insisted that he acknowledge my complaint he informed me that it wouldn’t make any difference. I still waiting for a phone call back from them, but I’m not holding my breath.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
broadband is really bad always cutting out
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
Absolutely terrible! Internet is unbelievably slow all the time and now stuck in A 24 month contract with them ! DONT go with these please choose a different provider . I have to use my phone Internet hot spot to even use my laptop at home ! would never recommend and can not wait for this stupid contract to end next may !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WOLVERHAMPTON Post Office  
I can't believe how useless they have been when my pages keep stopping or going slow. It's as if I'm in 1990s dial up up. They make up excuses from a script telling me to do things my end such as buying new parts, as if they're wasting time until they next act is if they can't do anything. The last time they told me to do my own screen shots of speed tests. I can't do speed tests when the pages have stopped, and when I sent in what I tested they told me it's in the required speed and instead of doing anything they suggested I take out another contract for fibre broadband. I don't know why they think I will take out another contact with them, as I would have more luck going to another company.
It's nothing to do with my equipment as when I was with other companies the only time it went slow is when they admitted they had a fault
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Calne, Wiltshire Post Office  
Worst broadband out there who use technique of fraud
They dont start your broadband until the 2 week cooling off period ends so you will be stuck with them the internet is so bad you will cancel by giving the whole fees
Do not get this fraud broadband and regret inshaallah
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Was cheap when I took the contract out and now I know why. 16 months of the line dropping, continuous interruptions. My upload speed drops to 1mb/s which is fine by technical support, who advised they can’t test this? Netflix and Amazon movies don’t think it’s fine. I’ve watched so many movies and have no idea how they end. It’s so bad I’m ending my contract early.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedford Post Office  
I switched from Virgin because their price was more than I could afford. The Post Office price was ideal, but I very quickly learned that nothing else was. The fastest download speed I've ever recorded - when actually downloading is 2.1 Mbs/s. And that's from the fastest sites - the ones which were runnnig at 48 Mbs/s plus with Virgin. It's frequently less than 100 Kbs/s (ie close to dial up speeds), though strangely if you run one of those online speed checks the result is always around what the adverts promise - as if they can detect the check site is running and turn up the bandwidth! There are also frequent drop outs - where the service suddenly stops for several minutes. This happens at least once a week that I'm aware of. Customer service can't/won't do anything about it. In summary the price is great and the product is truly rubbish. As soon as my 18 month contract is up I'm out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Renfrew Post Office  
No stars for this CRAP company don’t get fooled with the cheapness it’s a very meaning of what u pay for is what you get 3 days as a new customer and despite txt saying I was live still NO service password don't work rang customer services they casually said I will have to wait and be patient get lost all I can say is not fit for purpose bye bye post office no service NO contract simple please avoid at all cost spend a few extra £££ and get a reputable supplier which post office is certantly NOT
Nottingham Post Office  
This broadband service is ridiculous. Very poor customer service and empathy. No stars from me. Can't wait to get out of this contract :( ;(
West Midlands Post Office  
I am now a retired fibre broadband provider. The main reason for slow or interrupted speeds are nothing to do with the fibre network. Most issues are in the customers premises. If you take self instal options from BT you can have problems if your internal cabling is not to the correct standard. Instal has to be done by a professional if you have more than one socket in your house. So dont complain if you have issues.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
BN17 6RW Post Office  
I have had post office Broadband for just over 18 months now ,And never had any problems,I did think about switching provider , Because my introduction offer over 18 months has now expired and i am now paying more monthly.But because i have been happy with the post office service i have received over the past 18 months i decided to stay loyal to them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Keighley Post Office  
DO NOT BOTHER!

The broadband is terrible.
Download speeds are slow.

It may be cheap but there is a reason!!!

Spend that bit extra and get a better network provider!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chigwell essex Post Office  
Pathetic, filled in the online changing form, and then started getting 2 rings on the mobile and then when I called them they said we have been trying to contact you, I cancelled there and then, do not touch with a barge pole, inefficient incompetent business model
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
What a load of crap internet turns off for no reason then have to wait for the internet light to turn green again. can happen any part of the day so can upset the children when they are watching netflix or worse video gaming online. apparently there's nothing wrong.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Skewen Post Office  
Excellent.If there was one problem,the speed is slower than my last provider though it is adequate for me.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
wet midlands Post Office  
po broadnad. whata load of rubbish.it is so slow sometimesit dont work. the customer help is usless and abusive.all they want is yourcash.the bills are made up and then doubled.free routers,are charged for de.free charged. up to 17mhz
when it is connected you get a letter saying 1-3 mhz.what good is that.you cant check the speed before hand as they want let you.when you try.it switches sites and says phone them so the can tell you a lot of crap.One sunday i did speak to a adviser he was a wistle blower.he told me the broadband was useless they rent it off talk talk etc SO cancel it,becouse it will never work. you still have old cable and exchange go to bt.you are wasting your time phoning.as nothing will get done. i have now got a dongle fom ee i plug it in my laptop. NO MESSING.AND I CAN GO ANY WERE.also use free wifi.there is lots about. as far as the other jokers go i will go to court,if need be.i have informed ofcom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
pwllheli Post Office  
I wouldn't advise using post office. To list the issues:
- They are more expensive than other providers
- Their broadband was very very slow; customer service were powerless to help.
- We switched to fibre and this seemed to help but it turned out six months down the line that the engineer who completed the switch had messed up the wiring in the exchange which rendered us unable to switch ISPs.
- They put a bar on our number for no reason, when we asked for this to be lifted, it later turned out that they had failed to do so.
- When we notified them due to a price change that we were ending our contract with them they failed to end it and continued charging us.
- It took an engineer booked by another ISP to discover and fix the fibre issue caused by PO in the first place.
- I am still waiting for my final bill and for the three months of payments to PO while I wasn't with them to be reimbursed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Brant Broughton Post Office  
I can't comment on the speed and reliability as I didn't get that far. Whilst ordering/switching from my current provider the Post office site crashed just after the credit check so did not complete. I was sent an email to continue and the link didn't work. When I called to complete over the phone I was told that the order had been cancelled and I would have to start again including another credit check. Apparently I had been phoned three times however no message was left so I had no idea that they had called. Very unhelpful customer service who clearly did not want to resolve my problem so I said I would leave it. As far as 'telecoms' are concerned it was a complete fail. I think the post office needs to stick to what they are good at as if that is a demonstration of their telecommunication I will stick with EE thank you very much.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Sutton Post Office  
My advice? STAY AWAY FROM POST OFFICE BROADBAND. I have it installed in a second home, where it's used for five days per month, but the router is switched on permanently. Went ok for some months, then Post Office upgraded us to fibre 'for free' - we didn't want it, but it was imposed on us. Shortly after that, the contract expired - and we had a large price increase imposed on us! Called them to complain, and they said they'd get someone to call me back. Callbacks never materialised - I've checked my mobile log and they have not tried to call me. Meanwhile, the latest bill is up by another £5 - it's now almost £10 per month on top of what it used to be, and they say that they can't revert it back to cable. I'm looking for another ISP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cumbria Post Office  
How they can get away with calling themselves broadband! Ha!
They can't even deliver mail on time, what was I thinking that their broadband was any better!
Ridiculous speeds, laughable ’connection’ and what was worse, the make up charges and tell you it's your fault when you have the paperwork that proves your right.

You would be better just sitting in McDonalds and use their wifi rather than having this ”convenient” connection at home.

Waste of time and money and really not worth the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
Very poor broadband unreliable cuts off after a few mniutes sometimes the speed is 2mb!I would not recommend it to anybody am stuck with it for a bit longer but will definately be changing to another provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St ives cornwall Post Office  
I recently left PO Broadband after the absolutely DREADFUL speed I was receiving, i.e. 1.4 MBPS. When I contacted technical support, I was told it was probably a fault on my line. I waited 10 days for them to sort their service out, and when nothing improved I left. Today I joined Plusnet, and my speed is now 15.7 MBPS!!! Fancy that! Avoid PO Broadband like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huntly Post Office  
Abolsutely disgusting from the Post Office. Poor broadband speed, phoneline keeps dropping out after 5 minutes and extremely rude and incompetent staff. I regret signing up to this and will be cancelling soon. The staff do not want to help in any shape or form and then when I insist on technical enginnner coming out to solve the issue they reitorate the fact that a £140 charge will be payable. Absolutely disgusting and will never be returning with these p***** ever again. Disgusted and livid and shame on all the employees I have dealt with particularly Lewis from preston technical department if that is his real name. PLEASE AVOID THIS DISGUSTING COMPANY AT ALL COSTS.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holloway North London Post Office  
Totally awful!

We were with Fuel broadband, and our speed was around 15Mb/s - it wasn't the fastest ever but it was fast enough and reliable. The Post Office took over and our speeds have dropped massively, they fluctuate from a few Mb/s to 100Kb/s.

On top of this the PO are gradually squeezing our bills, first it went from £28 to £30 per month, then £33, now £34.

Absolute bunch of ****s.

We've had this before, when BT bought out PlusNet, and when TalkTalk bought Tesco.

As with all the others, we will not be staying customers for much longer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
Terrible broadband connection & don't tell you about the 10 days you might get temporary disconnection until it is too late. My temporary disconnection was permanent for a week! Atrocious customer services to boot. AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
rotherham Post Office  
I have read some very negative reviews of this provider but I can only speak as I find. We have been with them for nearly a year now and have had nothing but good service and support. When broadband failed on one occasion an assistant was very helpful and talked me through the most likely cause. When it was discovered that the cause was a faulty router a replacement was in the post arriving the next day. Once again the assistant was prepared to go through the steps of installation with me. So no, I have no complaints and found the customer service and provision of telephone and broadband excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Notts Post Office  
crap!!!!!!! intermitent internet connection every day since i joined cant wait till it ends, you pay for what you get so hey ho,customer service are good but cant help the rubbish internet service we are getting, all you will see is limited internet as you log on was ok when i 1st started then gradually worse week by week, go elsewhere you have been warned
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
newbury Post Office  
I gave a score of one across the board only because you can' give a zero.
Despite the £100 compensation I have had so far I can't wait until the end of my contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bishopbriggs Post Office  
Do not waste your money!
Very poor provider and you either get poor speeds or no connection at all. I have contacted the post office many times only to keep getting the same answers like do a speed check etc. but you can't do a check when there is no internet. My current speed is 0.34mbs download and 0.53mbs upload. Please avoid buying this product/service as you will be extremely disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-Trent Post Office  
DONT BOTHER, ive only been online 2 days, got 256kb second yesterday afternoon and evening, says upto 8meg! next to useless. unable to access any sites of 18 years age or older access required, looking at VPN sites in order to bypass but unable to look at them either
As for 2 weeks cooling off period, its from when you click order, not 2 or more weeks later when you plug in your router. USELESS, I should have read reviews before.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashbourne Post Office  
Recently browsing for a cheap broadband service I decided to sign up with the Post Office - unbelievably without checking their reviews. After signing up and having the engineer booked,I rather belatedly read them which sent me into a blind panic! Straight away I decided to cancel installation and sign up with a more expensive and therefore I thought better quality broadband provider. It was my step-daughter who pointed out that people only tend to leave bad reviews and only a very small minority take the time to leave a positive one with regards to this sort of thing.SO! I went ahead and I have to say that I have experienced nothing but a 5* service - from the initial organisation and communication regarding initial installation to the customer services team (I had to call twice for some advice) and now the broadband connectivity and speed. I was prompted to leave this review by my step daughter - a technically savvy city manager, who, having just stayed with us and working from home (in a very rural cottage somewhere in the Herefordshire countryside) declared that our post office broadband was just as good as her more expensive provider and she didn't experience any lull in speed or connection and is considering transferring to them!
In short, I am over the moon and if I had taken any notice of these bad reviews I'd now probably be paying twice as much!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Herefordshire Post Office  
Months of slow speed, and monthly complaints. The people at the call centre had different excuses, slow Wifi, I had to input several lines of code to get internet speeds, then I was told of a site that would measure it automatically, but I had to do it several times a day. Told to phone in results. Incomprehension!
i.e. told a load of nonsense.
Eventually they admitted they couldn't give me a useable speed and advised me to transfer to Plusnet. They said there would be no cancellation fee.
Now I find they have taken £190 out of my account twice this month.
Phoned them, deepest apologies and they will refund.
This whole episode has been a disgrace.
What a shambles PO Telecommunications is. Outrageously bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Post Office  
Cheap and cheerful - steady 15-16 Mb speed, rarely loses service, reliable router. Customer service promptly dispatched a replacement when my first router was killed by a lightning storm.
Note that I live in an urban location with good infrastructure and live alone so I don't put my connection under any strain.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Plymouth Post Office  
After experiencing no internet from the minute off alleged switch on. We phoned the post office to ask for help.

We were.
Fobbed off
Treated poorly
Mistreated
Poorly advised

After a month of no service we had no option but to request a cancellation if this none existent service.

You can’t cancel we were advised and the rude advisors from the Royal Mail were nothing short of useless and rude.

After over 30 phone calls. More than one a day for a month we managed to get the service cancelled.

But believe me that was not easy. We had threats of charges of £700 for breaking contracts.

The help and support was shocking. Only stating we will be complaining to the ombudsman saw some action to have this service cancelled

My advice. Avoid the Royal Mail. It’s not the trustworthy company of old. It’s now cut throat and ruthless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oldham Post Office  
Avoid PostOffice Broadband at all costs. I have only been with them one month, and already my broadband speed has dropped from 8Mbs to 1.6Mbs. Their technical department keep contradicting their instructions t me and they are asking me to conduct tests that should have been carried out when the fault first developed. I wish I had never left my last ISP! I will be contacting OFCOM if things aren't sorted quickly.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
HUNTLY Post Office  
Extremely rude customer care staff. My mother was supposed to go live in the early afternoon with the landline and broadband but till 6pm there was still no connection. After calling technical support not only were they unable to do anything but not understanding and unprofessional. They even refused to put the phone down out of fear of the call going onto the survey. We have to wait till midnight to see if we get connection or have been told to call at 8am, until then we have do not even have a landline connection!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Absolutely the worst ever!!! AVOID THIS AT ALL COSTS!!!
Slow unreliable and the most pathetic signal strength
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Post Office  
Was with Fuel Broadband who were the best provider I've ever been with. Post Office bought the service. On the day the switch happened my speed dropped from the stable 14.6Mb I ALWAYS had, to 6-8Mb. I contacted them and they claimed that I could only get 8.5Mb. I told them that was a lie and what I got with Fuel, but they would not relent and told me I should have checked before joining them!!! I told them it was for them to tell me what speed to expect, not the other way around. Move on a few months, I've had to call out Engineers numerous times due to the line going dead. PO claim it's my equipment. Engineers say all is fine with my equipment, but PO keep saying it's my equipment, so they send me a new router, but fault still remains. 'It's your socker', no it's BRAND NEW!! They have also been only reporting the faults to OpenReach as basic line faults, so the Engineer can't do a full investigation! STAY WELL AWAY FROM THESE GUYS!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Clitheroe Post Office  
So I got mine. I was dubious, but I am a bit cheap! I had read reviews and was a little worried. But it’s been fine. They said I’d get between 5 and 12 mb. I’m getting 10. I’m happy with that. Suits my family perfect. It’s hasnt dropped at all. All for £19 a month. All I would say is their customer service isn’t the fastest. I sent a query, took a week to get back to me and it was a very robotic answer. All in all though if you want cheap standard broadband, this fits the bill for me.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bradford Post Office  
Not worth any stars . Said they were updating me to superbroadband. Lost connection on switchover day. Phoned several times got told to do lots of things still did not work told to wait till next day. Still not working got told to do checks again eventually said they would send an engineer out between 8 and 1 the next day and if I wasn’t in it would cost me £140. Nobody turned up. Given another date for 9th April, however luckily I was in as the engineer turned up two days early. Said there was no way I could get the new internet as my property was connected to the wrong type of box not the one which had the new fibre cable. Phoned post office once again who said they needed to send somebody else out. Engineer was still on sight so handed the phone to him to explain. Lots of holding on while different people were spoken to to be told that I couldn’t get the new service and couldn’t go back to the old one. They then told me I would have to change provider. Have only been with them for a few months and it took them 5 weeks to connect the service in the first place.. they should have looked into the service to see if it was compatible with their customers. Laughable they are still sending me texts telling me to be in on the 9th when an engineer will call despite the fact they have had to terminate my contract. Avoid them at all costs do not live up to their promises. And this stupid form asks for an email address I have no bloody internet thanks to you!,,
Norfolk Post Office  
Highly not recommended this s..t company. The internet speed very slow 18mBit packed and I`ve got max 2mBit. The costumer service useless.
Twickenham, London Post Office  
Never use the post office broadband service, abysmal from start to finish.
Poor connection throughout, so much so they waved my early exit fee......or did they?!
Promises of the early exit fee being waved resulted in £172 being taken from my account 'in error'. Now the 3-5 working day wait for my money to be returned.
The WORST service I have received in a very long time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Post Office  
Do never get in touch with this company. I used to be with fuel and post office took it over without saying me anything. With fuel was 20 pounds a month but post office charged me over 30 pounds (for 12 mb) a month changing my contract without informing me. When I called them they only said its because i am on opened account. What is it??? They said I have no contract. How could i not have contract if i was in contract with fuel and they took me over???? Don't understand....
They charged me for months like this
Southend Post Office  
Laughably bad. I'm not one to write reviews or moan but post office broadband has been so bad I thought I'd try and spare someone else the ordeal. Mine has never worked & after 2 months despite (& I'm not joking) 229 emails, 20 calls, several letters & many social media post/requests no one has REPLIED, let alone fixed my problem. I know big companies can't please every customer but this is just silly. It's cheap but is obviously being run into the ground by its staff! I wish I just paid a pound more each month for someone at least mildly reliable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Post Office  
AVOID AVOID AVOID. Absolutely horrendous company. Poor customer services, shockingly poor quality internet ....this company are so cr*p less than a month with them ive changed providers already. Seriously people stay well away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
Worst broadband and customer service ever! It took three weeks to get the broadband to work and the phone. I did not get the £75 amazon vouchers as promised by the website. I had two have two technicians in my house to fixed the fault which was after all that it turned out that the fault was outside the house and could have been fixed without having to have a technician coming to us. Operators were not helpful at all and the experience with the post office has been a disaster. It is not yet over!
  • Satisfaction
    1 star
Porthcawl Post Office  
I DO NOT recommend this provider at all. Their customer service is appalling. I ordered an extra item for my landline ad was told by them it would take 72 hours to be activated. Nothing happened so I rang back and was told it could take up to 10 days so I waited again, nothing, on 15th day I rang again and was told there was no record of my item order so I cancelled it. Next day I get an email from them saying they've added the item to my bill...!!!! Absolutely appalling customer service and can't wait to end of contract to leave. AVOID AT ALL COSTS!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
LINCOLNSHIRE Post Office  
Recently service failed entirely, mainly due to a fault in network from 2012 never rectified by BT which caused very much noise on the phone line and erratic broadband. Customer service, in Scotland I believe so no language problem, handled my complaint ccompetantly and soon raised a ticket for faults to be handled by BTOpenReach. A day or so later, I was visited, by appointment, by a BT engineer who replaced the 50-year-old wiring and the master socket. Results: crystal clear phone reception and double the Broadband speed. An excellent outcome thought I.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
BROMLEY Post Office  
The worst service I've ever used since the advent of broadband. Many a time there were vivid reminders of the dark days of 56k dialup with pages loading in minutes, downloads speeds in single digits and customer service that don't give two hoots. Unreliable in the extreme. It's talktalk disguised as a reputable company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
I was switched from fuel broadband to post office broadband when the buyout happened. I assumed that only the name of the provider would change but I was so wrong! Speed is up and down, never as fast or as stable as Fuel Broadband was. I was assured it was due to my area, that no one would be able to provide me better speed. Switched to BT and happy again. Do not try Post office!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
I applied for PO broadband as a result of the 17mb offer. Once installed I was getting between 2mb and 6mb. After repeated contacts with so called engineers I looked for another service. I chose Talktalk . The PO insisted that Talktalk could not better their speed. Guess what, I'm now getting between 35mb and 45mb.
What ever you do don't go with Post Office, their service and product is rubbish !
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Whitchurch Shropshire Post Office  
We were recently offered a free upgrade to fibre from standard broadband to the end of our contract. Looking at the mostly terrible reviews we were doubtful. However so far it has been very successful with download speeds at the lower limit promised. We did lose Wifi once but this was quickly sorted with the help of their technicians.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Bardney, Lincs Post Office  
This company is beyond belief I have had
nothing but problems since I signed up with them the broadband is off more than it's on.When you phone them up they say they will phone you back after doing tests but they don't the service is a joke, but they still send out the bills and expect you to pay for broadband you have not received.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
New Milton Hampshire Post Office  
21st March, 2018 VERY IMPORTANT...there IS a getout clause! This will be of help to many people currently itching to get away from this shower...by the way, Post Office broadband is owned by TalkTalk...that goes some way to explaining why the service is chronic. There's a ruling stating that if prices rise during your contract, you have the right to cancel and close your contract within a month of being notified. I have been saddled with them for 6 months, with the dread prospect of facing another 18 months. Thankfully, they decided to raise the price of the phone aspect of my package by £1 a month...FANTASTIC! Thank you TalkTalk, you've just given me the tool I needed to quit! I phoned yesterday, and gave them their marching orders, and immediately phoned Plusnet, the best provider ever, and reinstated our 12 month contract....with great joy and satisfaction. Don't delay...phone them and close your contract as a result of increases.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salisbury, Wilts Post Office  
Long-time and long-suffering Unlimited Broadband customer. Speed has never been good (apparently we are a "long way" from the exchange - 5360 metres) and despite line tests, re-setting of ports, new routers etc, service is at best patchy and certainly not reliable.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
For goodness sakes, whatever you do, DO NOT sign up with Post Office Broadband. It is absolutely useless..period. I have been stuck with them now for 6 months, and I'll be shackled to them for another 18 months, sadly. I have phoned on 7 occasions, complaining about the constant internet crashing, which happens at more or less the same times every day. I have been fobbed off with numerous different excuses as to why that should be, and as a matter of fact I have just come off the phone to them, during which time I mentioned that I had signal dropout 3 times in the last hour...she checked her data, said that this was not the case, and stopped short of calling me a liar. I was transferred to a cancellation receptionist at my request. She told me that they have no duty to provide wi-fi under the contract...only broadband, so I ask you...what good is broadband without the wi-fi? I was informed that if I wanted to leave, I'd have to pay them £153 for early termination. I will be taking the matter further with the ombudsman, but in the meantime...AVOID LIKE THE PLAGUE. If you want reasonably priced and totally reliable broadband (and working wi-fi). go to Plusnet. I wish we'd never left them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salisbury Post Office  
My go live date was 2/3/18 where now on the 12/3/18 & I still don’t have any service have had an engineer out only to be told my broadband need plugging in at the green box waited 5 days to be told that have now waited another 5 days for open reach to look at my line just got off the phone & yet again I am waiting another 3 days customer service is 0 they are not helpful at all have never rang me it’s always me ringing them wish I had never changed my service to them if your thinking of going with the post office do yourself a favour & dont
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridlington Post Office  
Worst customer service experience ever. Sign up for a 2 years contract and they can't even give a new router ask me to use my existing 4years old router. Rude telephone customer service. Regretting now.
Kingswood Post Office  
Very poor. They cancelled my initial order having misunderstood my requirements, then for the follow-up charged a connection fee and claimed an engineer needed to visit. I took a day off work to wait, only to be told that this wasn't then required because
a line was already at the property - which, you've guessed it, I knew and had informed them of for the initial order that they then cancelled. I complained at losing a day's leave from work for no reason and was offered £5 in compensation. (Yes, £5. That wasn't a typo.) I originally ordered and chose to pay line rental up-front to reduce the cost - that wasn't processed - and also went through a cashback website. They refused to honour the cashback because the order was cancelled - this is true, but it was cancelled and re-ordered by them. To top it all off, the broadband speed is very poor - although to its credit its fairly reliable. Overall, 1 star rating is being generous.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
WOLVERHAMPTON Post Office  
Just awful. Cuts out every half hour, slow speed, video buffering. Browsing the internet has become a frustrating experience with this provider, I cannot wait until my contract is over.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
scotland Post Office  
I have been with the Post Office for years because it is the cheapest package for calls. Broadband is reliable but very slow - less than 2mbs and half that of neighbours who are with other providers. I won compensation via the Ombudsman but no improvement. They just say I am out of contract and free to go.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    5 stars
Keynsham Post Office  
A nice black box with Post office written on the front, a green on light and a flashing WLAN light that you can look at for hours and hours....and that's it really no internet connection. Do not get involved with these clowns.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brixham Post Office  
I have already left a review but unfortunately I have had to contact these people again today. I was dreading it. Well here's the good news. I put down my mobile as the best contact and they phoned me not on my mobile but on my landline (pure fluke I was in) then I got put on hold as they couldn't actually do it due to technical difficulties surprise, surprise. I finally got through myself (as usual hanging on and on and on and I was told it was £37 to keep my old number (moving a few miles down the road) and then they told me that my current 'cheap' contract becomes null and void as I am moving and I would have to renegotiate a new one surprise, surprise. I opted to take a 12 month one at £4 a month extra so I could get away from these parasites ASAP. Now for the bad news (as above :-(
Essex Post Office  
Total rubbish. Avoid them like the plague Good points(1) Rude Customer Service, (2) Rude and Inflexible Customer Service, (3) Lied to me on the phone, (4) Didn't call back when they promised to, (5) Even though they made the mistake they told me it would cost me £264 to come out of my contract. Now let me get onto their bad points ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Post Office  
Have had Post Office Broadband for 30 days now. Have never seen a download speed in excess of 2.1Mbs (It's often under 100kbs/s!). There have been frequent dropouts (no broadband!) since the first 10 days. The only time I've seen results that match the advertised speed is when I do a speedcheck, though on the last occasion it returned a download speed of zero Mb/s. Good price rubbish product.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Renfrew Post Office  
The staff on the phone are shocking I have a voice mail from a "manager" stating he would reduce my bill on the contract due to being messed about for nearly 2 months then when I called to disguss he point blank refused to talk to me I then used my brothers details to trick him and he was rude to me Post office Internet is not what you want!! Shocking service.. very few of the staff have given me the correct information.. WHY DO THEY ALLOW THEIR STAFF TO LIE!! I'M NOW RAKING LEGAL ACTION AS I'M STILL NOT LIVE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
If I could put a 0 as a star RATING I would this is by far the worst internet provider I have ever come across I am in the process of a dispute with the OMBUDSMAN regarding the speed of the internet and unfortunately it appears that the Post Office have won the decision is that they don't need to rectify the problem of the SPEED which IS VERY VERY SLOW DISTGUSTING DO NOT SIGN UP WITH THIS COMPANY don't believe what they tell you it is a ploy to get you signed up they did not deliver I am not happy with this company and I DO NOT recommend them to anybody stay away from them!!!
Bedford Post Office  
We have braodband and anytime phone calls with the Post Office and setup has been quick and easy.
The braodband package is up to 38mbps which has proved very stable and consistent, we are getting at least 37mbps up to 37.78mbps at all times of the day.
The support team are friendly and know their stuff however we haven't needed much imput from them as issues with the service have been minor.
Based on experience from other providers of phone and braodband in the past and problems with braodband stability the Post Office have done us proud.
I would highly recommend the post office on our experience so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield south Yorkshire Post Office  
If only I had read these awful reviews before I transferred my broadband and phone from BT to the PO on 12th January. I am experiencing the same as everyone else and the general service is diabolical. I cannot continue or I will have a breakdown, my nerves can't take any more after just a few weeks. I have today sent a recorded delivery letter stating that I am cancelling my DD with them and returning to BT. I am paying more than I have ever done for broadband as I have no service after more than 20ft in a bungalow, so having to keep buying more data for my mobile. 4g seems my only way of using the internet. I have to use my printer using the IP address as it won't print from devices. If the PO wish to take me to court for cancellation, they can, I don't care, I cannot put up with this dreadful service any longer. It is they who are in breach of contract as they are not providing the service that we are all paying for. I wouldn't have the PO broadband if they offered it to me free of charge. I am ready to challenge them. If you value your sanity, please avoid this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-Trent Post Office  
Where do I start?! Reading all other reviewers is like reading my own problems! 2 years of sheer headaches with this 'provider' and I've finally given up. Initial set up went wrong leaving me with no service for over a month, then the service was so bad that I might as well not of had any quite frankly. Numerous calls to technical support were carbon copies of other reviews on here, plug into test socket, it's your home, charge for engineer etc. Engineer visited and said the problem was with BT, I have been screenshotting the connection when it drops and have 100s! Told by Post Office once issue was resolved that I'd be compensated and that I wouldn't receive this bill only to receive it anyway. Rang customer service and told blatant lies that there's no problem and the bill will need paid despite me being promised it didn't! If the internet is working fine then how come I have screenshots saying connected but no internet or ready to conbect when quality of internet improves? And how are so many people here saying the same thing?! Avoid this shoddy company at all costs, terrible customer service and total lack of internet at times and sometimes internet being off the whole day! I'd of liked to give no star at all but had to so I could leave a review.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northumberland Post Office  
I was switched from fuel broadband to post office broadband when the buyout happened. The assumption was that only the name of the provider would change but how wrong I was !!!!! Speed is up and down, never as fast or as stable as Fuel Broadband was and sometimes I just give up trying to watch netflix. Stuck in a contract, any way out?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Perth, Scotland Post Office  
DO NOT SIGN UP. CHEAP FOR A REASON.
Promised good speeds but actual speed was 0.7mpbs at best - totally unusable. Previous broadband supplier gave speeds of 6mpbs.
Post Office tech support initially blamed it on my phone socket until I told them it worked fine with previous supplier.
They finally admitted that they couldn't deliver the speeds promised and contract was ended.
They didn't complete switchover correctly which took several calls to resolve.
Back with my old supplier and I suddenly have 7mbps!
Very nice staff at the post office telecoms team but unfortunately let down by poor broadband speeds.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Scotland Post Office  
Appalling - don't even be tempted. I placed my order, they told me when the service would go live and then cancelled the order. When I called to sort this out I was told I had to wait another 2 weeks and there was nothing they could do. I then had to phone 3 times to get the voice mail service switched off, each time I was told it had been done. My broadband speed is at best appalling at worst unusable at 0.1 mbps
Everytime I ring customer services they tell me to send in screen shots of speed tests, ping tests and trace tests. Then there's some reason they can't accept them. The last lot I sent were going to be sent to BT openreach to investigate the fault - but they didn't send them in time so that I now have to spend a day performing tests again and send them again. Each time I send them something it's another week before they respond. .. I'm now 6 months into an 18 month contract and loosing the will to live. I couldn't even be bothered to be angry about it today!
Ross on Wye Post Office  
Not even worth one star i have had problems from the very start when pput in they put it against a wall so I couldn't take the face off the box if anything went wrong, he then changed the leads and told me i would not be charged then tried to bill me. then called them after i came home from work to find it not working ,they asked me to take the face off the box and I couldn't so they had to send an engineer to fix it and told me i could be charged up to £140 he was here for 4 hours they sent me a faulty kit to start with then went up the pole to check that out and other things after he left it worked the day after fine then 2 days later netflix on my tv stopped working and random websites like adsa wont load on my laptop i called them up and they said if you are connected by one device thats good enough for the company absolutely disgraceful service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nuneaton Post Office  
Absolutely rubbish!
Not even worth one star!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bucks Post Office  
Furious that I pay for fibre and still get a cheap speed that constantly buffers. Customer service do not help in the slightest and tell lies. I was turned of today even though I paid my bill at the beginning of the month I was even told when I called that he could see that and does not know why my internet was turned of he said he had gone straight to exchange to get it lifted within an hour 3 hours later still not lifted so my boyfriend called them and was told I called today paid the bill after the restrictions no I have proof from my bank it was at the beginning of the month and k was told that by the previous customer service rep. But then the second one said the first one had not spoken to exchange so therefore it would take 24 hours. So I went mad no way I paid my bill and should not have been restricted. He now says he definitely has spoken to exchange and it will take 2 hours to lift no I want it on now I need it on I'm furious. I will be speaking to the ombudsmen if it isn't on in 10 minutes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sale cheshire Post Office  
Slow speed, I can only have one item connected to Wifi, that means I'm unable to have my mobile connected to, at the same time, big mistake in taking on the Post office Internet..
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Swanley Post Office  
I switched from BT to Post Office broadband in Jan 2018. The big switch over day was 5th Feb.18. BT switched off my services at about 10.15am. Post Office livened things up at about 16.30 so the switch isnt quite seamless. The internet was quite unstable for the first 12 hours. Mobile phones having trouble connecting etc. I reset smart plugs a number of times. Amazon echo and dot ended up having a mind of their own.!! I called Post Office and they did SOMETHING to the router and everything seemed to settle down. A week later I was still thinking that although it was all working, things were not as they should be. I sent a message to Post Office online and they called back within 24 hours. I previously used my own TP Link modem router when I was with BT. They were very friendly and talked me through the settings I needed to set my own router - log in name and password etc (not that same as the account log in) and suddenly EVERYTHING was working great. All smart devices - plugs, bulbs, phones, tablets, TVs laptops...the lot. Im now getting a slightly faster speed than when I was with BT. My conclusion is that the Post Office router just isnt very good. It works but it should be better. To be fair I didnt think much of my BT or Sky one when I was with them so I think a lot of ISPs are simply giving out 'free' modem routers that are just not as good as they should be. If you want a decent modem router, best buy your own than use the ones ISPs send out.!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sussex Post Office  
PLEASE READ THIS. THE WORST EVER CONNECTION DO NOT BUY FROM THEM LESS THAN 1 GB ALWAYS. CANNOT WAIT YO CANCEL ACCOUNT. DO NOT USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
harlow Post Office  
Ashamed to be fooled by this company for broadband. Nearly two weeks without Internet, lots of phone calls and still no further forward. Notes ain't read when phoning in so constantly repeated myself.
Let down massively. Mbps 1.1
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Felixstowe Post Office  
AVOID AT ALL COST!
Transferred my phone and broadband on 15th January - still unable to use!
Lucky if I get 0.5Mb download speed, absolute joke!
Will be moving my broadband to another service provider as Customer Service is very poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LINCOLN Post Office  
Absolute crap, i can have up to 6.8mbps for a very short time in a morning then after a very short time it goes down as low 0,05 for the rest of the day and only improves again very late at night. Thank god my contract is finished this month, never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southrepps Post Office  
Was struggling financially and at a low point when I saw this PO home phone & broadband advertised in my local branch.
Was given a ‘Go live’ date in October 2017. Day came and went. Had already received welcome pack and router, no engineer showed up to do installation. and no phone or internet service ‘went live’. Calling customer services. spoke to various personnel. ranging from politely useless to downright nasty. Eventually, long story short, ‘service’ started. They had told me that if I report a fault, and it turns out to be my equipment or home wiring ( I don’t even own my flat) then I will be liable to pay £140. I am too nervy to report the constant faults, in case they somehow manage to blame me. And the call charges are a rip off and I can’t view my bill online, even with a device that can handle the outdated adobe flash that they use. Grrr. I’m ditching this **** as soon as I can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Tempted by the price, don’t go near it, unreliable, drops out, you can’t even downloading ad anything, upload speed of 0.8mb!
2.30 hrs on the phone yesterday , still can’t do anything! Selling a service they can’t provide!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Godmanchester Post Office  
Absolute rubbish. Can't use I played, can't fill out forms on line as it is so slow you get timed out. Tech service not much help spoken to three different ones and all have given different excuses for lack of broadband at times and slowness.Stay well clear, useless company.
Hornsea Post Office  
Avoid Post Office Broadband at all cost, diabolical customer service, you dont get the internet speed promised in fact it doesn't work half the time! They say your bill os £19.50 a month then charge you £33 per month saying its VAT & admin charges Steer clear they are rubbish...
Durham Post Office  
Absolutely Terrible. To say it’s slow is an understatement, sometimes I can’t get anything. I now have to put up with this for 18 months. It’s disgraceful that people can’t get out of contracts when they are so bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Post Office  
the worst wifi i have ever used ,very slow and annoying. i regret it already . shame on you post office MacDonalds wifi is even better !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leeds Post Office  
Worst decision I ever made. Switched providers from Sky to Post Office. Post Office switched off my Sky then left me with no broadband and told me it would take a week to sort. Only after blasting them on Twitter did they attempt to sort it in 24hrs. Problem was it would only work on my laptop not my phone nor catch up TV. Rang tech support they told me that that as I had internet connection any issues with my phone were my problem and same for TV. Impossible to log in non phone - several people have tried it and its impmossible. I am cancelling the contract I have had it 3 days. Rubbish don't use.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Grinstead Post Office  
Terrible customers service. My broadband failed an engineer attended and identified the a fault with the BT supply he was unable to fix it. For 3 months I had no broadband. PO failed to fix the issue so i left the service, they promised to compensation for 3 months of payments which I never received.
Gloucester Post Office  
I wouldn't even give them 1 star. I was tempted by the £19 per month offer for broadband and telephone.from BT. I was given two dates..one for my phone transfer and one for my broadband...they didn't even inform but I was moving my broadband...supposed to happen in 23rd of this month and was told it is not going to happen due to technical problems and they can't give me a date. Now I am laying £16.99 for their phone line and BT are charging me £38.00 for broadband only...£54.99 a month as opposed to £32.99 for both broadband and line with BT. The biggest mistake ever in changing internet providers. Don't ever switch to the Post Office. I am going to cancel regardless of the costs...they are appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Appleby Post Office  
Worst provider in UK. My download speed is 1.5 Mb since the beginning of my contract. Customer service is friendly but they can't do anything. I'm going to complain to the ombudsman.This reminds me the times you had to dial on the phone to get online. The service drops without notice, well, really a disaster. Users and customers don't have any right nowadays, which is nothing but hidden crime. Avoid this please, it's the worst thing I have experienced in more than 20 years.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
WORST MISTAKE I EVER, EVER MADE!!!!. I'm usually very savvy with things like looking at reviews but this one I missed. Was persuaded by the price cause I was paying through the nose for sky. IT HAS NEVER WORKED. Broadband drops out every time the telephone is used and wifi range is shocking. I wanted to cancel within 1 day of going live and they told me it would cost me over £200 to get out of the contract. Technical staff are fobbing me off and one guy even told me it was my house that was the problem and have just been told it will cost me £135 to get an engineer to come and check out the wiring. 18 months of this shocking service is going to be hard to bear. Going to complain to the ombudsman. This surely can't be Service in the 21st century.
  • Satisfaction
    1 star
Gloucestershire Post Office  
Appalling setup, customer service was useless kept passing the buck...Every time a complaint was made abouth their system..The customer has to pay for engineer...Always the same answer..Would never entertain this company again...Beaware
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRISTOL Post Office  
This is the worst broadband EVER!!!
I was with fuel for years with no problems whays so ever with my internet then postoffice took over and well where do I start ??? Can't play online games on the ps4 nor catch up tv online as the dam internet keeps going out constantly!!!! Don't think I will be paying another penny because I'm not !!!! AVOID AT ALL COSTS don't say we didn't warn you
Ipswich suffolk Post Office  
As a post office employee I changed to Post office Broadband- after all it's a product I'm supposed to promote. The transition was smooth, but the broadband seemed slow. Its wasn't until I wanted to watch a programme on iplayer over christmas that I realised how useless it was! it took 3 hours to download a half hour programme- it buffered too much to watch it without downloading- in the end I missed the opportunity to see one of the few programmes that apealed to me! :(
unless all youwant to do is readi your e mails- this is not for you. The post office broadband staff were very sympathetic and helpful, and I was able to break my contact without penalty because the minimum guaranteed speed of 8 rarely got above 1.2!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South Molton, Devon Post Office  
Terrible! Never had any issues with the previous providers in the past 7 years at the same address. The Fuel broadband was excellent, cheap and fast, then they probably were bought by the Post office. It has been nightmare since. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Shotley bridge Post Office  
This is the worst service I've ever had, the broadband keeps dropping out, I'm on my second modem from them still a rubbish service. The so called online engineer tries to blame me and my equipment which is not faulty, my son is a Microsoft certified engineer. No other provider has had difficulty in providing broadband. I strongly suggest DON'T USE THIS COMPANY they're unable to provide what you pay for, I'm 5 months into an 18 moth contract and am going to leave and will take the Post Office to court for breach of contract and claim the £300+ and all costs I've had to bear. They are rip off cowboys.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton Post Office  
Wow, I never though the internet could be so slow. After switching a couple of months ago we get a little blip of normal speed in the mornings but then it all grinds to a halt after lunchtime, after weeks of daily phone calls they admitted there was nothing they could do to fix the issue - old tech, rural location, too far from exchange etc, which is funny as our previous supplier had no issues supplying us reliable bb) The only positive is they answer the phone within a few minutes, unfortunately they're usually clueless on the otherside and it's extremely difficult to speak to a manager even after repeated direct requests and multiple failed promises of call backs.

They may be cheap but it really isn't worth it.

AVOID AT ALL COST
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire Post Office  
I would advise you to skip this provider the broadband cuts out continually and the bandwidth means theirs a lag I understand they use talk talk which means you're getting to bad services
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Surrey Post Office  
I deeply regret moving to Post Office for my phone and Broadband provision. I moved June 2017. I am still waiting for a reply to an email I sent their help team in the same month (now January 2018). My broadband stops completely when there is an incoming land line call. I went through all the options when this first happened, including taking the cover off the phone line box and attaching the filter directly inside there, leaving the box exposed to my grandchildren fingers is NOT a good idea. Also, I cannot view my bills at all. I have had no repose whatsoever from Post Office to any of my queries. I can give them thumbs up though for when I decided to switch to them. They were helpful, polite and very encouraging. However, I really do regret moving. Downside for me, I foolishly paid upfront for a years line rental. If I close the account now, I will lose that payment. But it is going to be worth it to get decent broadband and decent customer service. I moved because I thought they would be cheaper than my previous provider. They are but they are most certainly NOT anywhere near as good. None of my friends are with Post office and none of them have the hassle I am getting to simply view my account online and certainly not being able to view my bill is ridiculous. Over all I cannot recommend anyone using Post Office for broadband and phone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Post Office  
Absolutely terrible. If you are thinking of changing then don't, especially if you are a gamer on console. You always lag and the customer service is rubbish , I would recommend moving to Plusnet as they cost the same and higher Wi-Fi speeds.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
When I moved from Dorset to Sussex I kept my phone account active as, to start with, I was still visiting my old flat.

When I finally came to close my account at the start of October I went onto Fuel broadband website and discovered they'd sold their telecommunications business to the PO; this was the first I knew about it. I then checked my bank statements and discovered the PO were charging me nearly double what FB had been. Not a nice way to discover my telephone provider has been changed

I finally found some emails from the PO in my spam folder; I now had an account number for them. I E-Mailed them requesting my account be closed, they told me I have to ring up to close my account and that they won't close it till I ring; surely it's not legal for them to blatantly ignore my instructions. I finally got a cancellation order put on my account today though 14 days seems like a long time to take to cancel an account; maybe 14 days is how long it takes their slow internet speed to deal with the cancelation request.
  • Satisfaction
    1 star
  • Customer Service
    1 star
West Sussex Post Office  
I struggled to even connect to write this speech on how crap the internet is do not fall into this 12 month torture can't play with my mates on PS4 cod cuz I 1 bar / lag out I rather McDonald's wifi po is the biggest scam I would rather go back to talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend Post Office  
1star is too much !! 6 months with these and can’t even watch YouTube !! TERRIBLE SHOCKING SERVICE !!! Phone up and get told the same old everytime !! Do this do that ! We have done everything and the Internet is still so slow !! Worst broadband Iv ever had in my life !! AVOID TRUST ME WHEN I SAY THESE COMPANY ARE A MONRY GRABBING SCAM!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Post Office  
I went with Post Office Broadband due to its price. It cuts out multiple times a day. Customer service tried to be helpful but as it is intermittent there wasn't much they could do. I would not recommend unless you really can't afford anything better.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Woodford Green Post Office  
THE GRASS IS NOT ALWAYS GREENER ON THE OTHER SIDE, IF YOU ARE THINKING OF CHANGING YOUR BB SUPPLIER LIKE I DID WELL YOU WOULD BE OFF YOUR HEAD TO GO WITH THIS OUTFIT. PREHISTORIC BUSINESS OPERATION WITHOUT A CLUE AND THE WORST BROADBAND SPEEDS IMAGINABLE! STEER CLEAR AT ALL COSTS HOW CAN SO MANY BAD REVIEWS BE WRONG??? WISH I HAD LISTENED BEFORE CHANGING TO THIS JOKE. YOU HAVE BEEN WARNED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayr Post Office  
Changed to po because bt almost doubled in price 5 weeks ago, I had problems from the start their useless router keeps dropping the connection also their router will NOT connect to my epson wireless printer after 3 weeks they told me I cannot connect to printer or local network with their router even though it clearly says I should be able to on their faq they told me to buy my own router now I cannot get them to give me the settings, also they do NOT reply in 24 hours as stated more like 7 days. AVOID AT ALL COSTS (It will cost you if you do).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bradford Post Office  
This broadband is absolutely rubbish. I can’t even play with my friends on call of duty with out lagging like I’m using McDonald’s wifi.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ter Post Office  
I got a new xbox one s and hav rried to update gta 5. It still hasnt finnished and i estimate it will take another 3 or 4 hours on top of the 5 or 6 hours to download it. I am so dissapointed and angry as my cheistmas pressent cant be played on. Well done post office u hav ruined my christmas this year. Pls avoid and dont buy if u do u will be very annoyed and want to leave as i do
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
Absolutely diabolical. Months of stress. Terrible customer service. Fobbed off on numerous occasions. Don't even think about going with this company.
north of scotland Post Office  
Do not at any cost think about changing to post office home broadband it is utter rubbish, slow, can't connect half the time, when it does connect it cuts off after half an hour, tech department useless there have no idea how to fix problems, I am considering borrowing money to buy out of the contract, DO NOT USE THE SERVICE IS CRAP
West bromwich Post Office  
YOU HAVE BEEN WARNED! I transferred to Post Office from Plusnet due to their great deal on 3/11/2017. Despite reassurances from the P.O, I have never received an internet connection, no one was interested or took ownership for the problem. I was told it was a network problem which affected 100’s of customers and it would be connected on 21/12, this then moved to 3/1 and finally moved to 16/1 when I cancelled the contract and gone back to Plusnet for connection on 5/1.
They are such an unprofessional organisation, paying peanuts and getting monkeys! You cannot speak with anyone above a useless Customer Services Manager. I have referred them to OFCOM and they suggest I formally complain to the P.O. and request substantial compensation. I have such detailed incompetence recorded and happy to share.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire Post Office  
Just switched from Talk-Talk to Post office broadband, all I can say is-DONT BUY. Their internet is too slow to even download a 400kb picture. Now stuck in 18 months contract with just 0.7mbps speed. PLEASE AVOID-PLEASE AVOID-Its a real RIP OFF.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kingston Upon Thames Post Office  
Was with other company 18month then told it was taken over by post office since with postuff office had nothing but trouble not been able to make or receive calls last 8weeks was told it would be sorted out 2week ago and still waiting with no email or phone call from them or not had any one at property to get wires etc sorted out and now broadband connection and can't get through to speak to people concerning issue there are disgrace I want it dealt with or going to ombudsman and training standards
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Irlam greater Manchester Post Office  
By far the slowest broadband we have ever had. Speeds of 0.1 and 0.3 are the norm for us. Post office were not interested in improving this blaming our location. Would not recommend to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
BARNBY IN THE WILLOWS Post Office  
cannot get fiber broadband in my post code and have been in contact with post office to ask if they can help to speed up my broad band as I don't get there upload speed they say i expect to get but i just moved house and now in new contract so there for 18 month till i can change providers who can give me fiber broadband ps they say they cant help me so stuck with them till contract out
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
coylton Post Office  
RUBBISH! If I am still within the cooling off period I am cancelling. Been 'switched' on 1 week and internet is still not working. You email - no response, you call them and sit in a queue as they are always 'experiencing high call volumes' now I know why - it is terrible. Save yourself time and don't even bother with it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pe7 Post Office  
Do yourself a big favour and don't go with PO Broadband - you will regret it. I was forced into it and I'm counting down the month's until my 12 months are up and I'll be free to move to a better supplier.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Merseyside Post Office  
Put it one way my mobile data on 1 bar with only the h plus sign is faster than this crappy Internet, it works but even to upload Netflix takes forever, wish I had stayed with BT they're a lot faster, post office is a joke, you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
warrington Post Office  
One star is one too many.
Dreadful broadband service, too slow to carry out a speed test!
Help desk personnel are very pleasant but nothing actually improves.
I'll have changed by the end of the week, if my broadband connection is capable of leaving me connected for long enough!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
lancashire Post Office  
Terrible internet, unreliable and slow since being moved over to the post office without choice from previous provider. I can’t wait to change!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Redditch Post Office  
i find this service to be beyond poor. i can never seen to get through to an actual person to talk to. When i have a problem i spend the best part of an hour waiting in a "Que" to only have the phone answered and put down again resulting in another attempted to call the help line witch is an 0345 number on my mobile. the internet struggles with the ps4 and a smart tv on at the same time. so disappointing. Not reliable, no human contact when help is needed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
nottingham Post Office  
Broadband speeds are a disgrace and staff are incompetent. Avoid like the plague. I have major difficulty believing that these gangsters are in anyway connected to the post office.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
belfast Post Office  
For the first month everything was fine, then my connection got steadily worse until one weekend - nothing. I rang on the Sunday, the man was very helpful & not at all patronising. I did all the things he suggested & it worked almost straight away. 2 weeks later everything is great. The reason was that I'd started turning off the router at night! So simple.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Birmingham Post Office  
After trying for almost 8 weeks to have PO phones do a home move to my new address, I gave up. I was promised 2 different dates for my internet connection to be live, but it never happened. Just excuse after excuse .I then arranged to move to BT but PO phones cancelled the transfer without my authorisation. When I complained, I just got a load of waffle ft
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CREWE Post Office  
Being a previous BT ISP user for many previous years, this PO basic Broadband deal has saved me 60pc of my previous line rental/charges, in the first year (ok, I cut out the free weekday calls). Even at the full rate, I now save 30pc of monthly fixed costs compared to BT. Please note that I am a light Internet user (Chromecast are my biggest downloads), but my service has now been faultless for 18 months.
I recently contacted PO for Freephone tech help (on my Girlfriends service!) and as well as getting straight though to a very helpful English guy, the problem was resolved by him, remotely, within 1/2 hour, Well done, thanks. Summary is, I have a great service at a great price, for my requirements.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
W Sussex Post Office  
Being a previous BT ISP user for many previous years, this PO basic Broadband deal has saved me 60pc of my previous line rental/charges, in the first year (ok, I cut out the free weekday calls). Even at the full rate, I now save 30pc of monthly fixed costs compared to BT. Please note that I am a light Internet user (Chromecast are my biggest downloads), but my service has now been faultless for 18 months.
I recently contacted PO for Freephone tech help (on my Girlfriends service!) and as well as getting straight though to a very helpful English guy, the problem was resolved by him, remotely, within 1/2 hour, Well done, thanks. Summary is, I have a great service at a great price, for my requirements.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
W Sussex Post Office  
After naturally accepting the transfer from Fuel Broadband in the summer, we've had nothing but continual dropouts (many per day) and at best 5.8mbps & 0.9 upload speed.
Lost count of the amount of phone calls I've made and the amount of 'try this' and 'try that'. Even though nothing has changed in the house and all of our previous providers gave an acceptable service, they make out it's a problem at my end. They eventually raised a 'ticket' and an 'invisible' Engineer fixed the fault on the line. Utter rubbish, it never happened, it's still no better. Any one got a magic wand?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Post Office  
Refuse to even rate this diabolical excuse of a broadband service. Like alot of people we naturally transferred from Fuel Broadband in the summer and had nothing but many daily drop outs and a very slow speed which seems not much better than the old dial up days. On a good day we get 6.5mbps and an upload speed of 0.9. I have lost count of the many phone calls I've made and how many times of been told to try this, that and the other! Spent a week plugged into the master socket, changed all of the micro filters (again!) and finally they raised a 'ticket' for an engineer to come out. Waited around for the 4 possible days that they should have visited me, only to receive an email that the Engineer had been out and found the fault externally to my property. Guess what? It's still no better. They remotely changed the 'channel' on my router, still no change. I've had many providers over the last 15 years without any issue (including talk-talk), nothing has changed in the house and I'm not prepared to accept that there is. They are totally, TOTALLY useless. We've all been conned by the historically good brand name 'Post Office'. Somebody please help!!!!!
Chesterfield Post Office  
Absolutely appalling. Previous provider taken over by Post Office. Problems with Broadband, then was informed that I had moved to another provider and that my account was cancelled. I did no such thing, after hours on hold I was told that it was hacked. They were also charging me £200 for early cancellation of a contract that I did not start as I had been with my previous provider for a number of years before they go taken over. It's not just the problems, but that nobody appears willing to sort any of them out. Just fobbed off. Worst customer service I've ever experienced.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Moray Post Office  
I've given one star is it's the lowest it will let me go. If you want internet access everyday then don't bother using the post office. If you want Internet for 3 months and pay for 18 months then this is the company to use. When my works correctly I'm lucky if I get more than 1mb upload speed and no more than 5mb download speed. If you raise a ticket with them they just fob you off basically saying try this etc which you would of done anyway before raising a ticket, it does however magically work again after raising a ticket for a day or 2 then nothing till you complain again. AVOID THE POST OFFICE AT ALL COSTS!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Staffordshire Post Office  
Why didn't I read the reviews first:( I have nothing good to say about the PO. Worst broardband EVER. Do NOT use them. You will regret it. I'm shamed to even be giving 1 star
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shrewsbury Post Office  
Since PO took over from Fuel the connection was very poor,complained to PO they blamed router ,gave me a better offer with new router,now its worse !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stroud Post Office  
me and my wife live 0.4 miles away from the exchange and are internet speed is less then 5mb this crap they need to boost it
thornaby Post Office  
DON'T Get Post office broadband it's not worth the hassle, call after call didn't resolve the problem even when i quoted the consumer rights act 2015 that in my opinion they were not providing service with reasonable skill and care and that, the contract was unfair and that,that meant i could cancel the broadband contract with no penalty but they were not interested so i am faced with a penalty of £110 pounds to cancel the contract. I repeat DO NOT SIGN UP WITH POST OFFICE BROADBAND It's not worth the hassle
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Norwich Post Office  
4* for customer service as change over was trouble free and service at branch was friendly and polite. Trouble is the broadband is utter crap and I'm tied in now. Debilitatingly, business damagingly slow, absolutley gutted. Seen what others have written; seems pointless even complaining. DO NOT TAKE ON PO BROADBAND! You get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Port Talbot Post Office  
No stars at all.Faulty broadband from day one with multiple excuses as to what was causing it. Four months later,2 new routers,endless phone calls and about 5 engineers and 3 emails I have pulled the plug with post office,cancelled my direct debit and went with sky,guess what? No problems at all.im currently waiting on a £45 refund.AVOID!!!.
Newcastle Post Office  
Very slow Internet speeds often less than 1mbps. Despite reporting this many times there has been no improvement.Have been with them a long time but recently the service has gone seriously downhill, although they have hiked up prices. Avoid avoid avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Post Office  
Slow and a lot of buffering when I do get a website. 10 mins plus not unusual
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
STIRLING Post Office  
Broadband speed so slow unable to do anything as websites time out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset Post Office  
I have been with the PO for about 10 years now. I can honestly say there never has been a problem with broadband at all.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Saltcoats Post Office  
Hi I got switched over to post office broadband without my knowledge never got email or call to tell me I had a new different provider . Internet speed was under 2 mb very very slow also . They also charged me £33.50 per month when I used to pay only £18 per month and I only noticed by accident when I checked my bank statement . I called them 3 times to complain about switchover without my knowledge . First 2 times I called I got real bad customer service who were not even able to answer my query . . So I. Called after 3 months oh slow internet. Speed to complain and was told there is not even a complaints. Procedure as all complaints. Are down to the managers. Disgressiom Wich is absoluteley not good enough , I then asked to speak to a manager and was told the manager was to busy to come speak to me on the fone. I then decided to cancel my services with them and they said I had to pay another months worth of service first Wich is not acceptable . . Not a good service at all with no decent customer service with no complaints procedure . I'm now thinking of taking legal action for the lies about the service they told me also they still expect me to pay another bill for a service they did not provide. Anyone willing to go with them must be crazy so I urge anyone enquiring not to go to post office broadband . It took over an hour for me to speak to the cancellation department . Terrible provider..
Edinburgh Post Office  
It appears the trouble with these sites is the only people responding are the people who have suffered problems. Since switching to the the Post Office over 18 months ago from Virgin who's broadband only worked around 3 days a week. Since joining I have had few problems and the customer service is the best I have experienced, you only have to wait a couple of minutes for a response, some sort of miracle compared with everywhere else
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Guildford Post Office  
Hi. Having trouble writing this review as my speed is between 0.27 and 0.50 Mbps. New router, 2nd in a couple of weeks, is just as bad as before. Customer service is dreadful - from people not putting notes on your account to people that sound like they're half asleep. Offering you a credit of £5 for your trouble... I'm getting married at the end of the week and can't get onto basic websites. Emailing from a phone is not easy. I'm off to Virgin then...! AVOID! P.S. lowest speed in the country - look it up!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Greenock Post Office  
They took me over without my knowledge. They did not ask for my agreement if I want to be their client and kept taking money of my account for 3 months before I even realised. The broadband itself is extremely slow and the worst I ever had! Do not do it to yourself and never ever ever go with PO broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yeovil Post Office  
Sorry , no good points .
Dead slow internet speeds.
Phone line far too hit & miss .
Direct Debit payment NOT TAKEN ONCE in my 18 month contract on the date it was supposed to be taken . They blame it on my Bank . Yeah, right .
Not easy to stay on top of if you're on a tight budget . Overall review - GO ELSEWHERE - ANYWHERE ELSEWHERE !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Westcliff on Sea Essex UK Post Office  
This company is absolutely unbelievable, took over when my old provider went out of business made mistakes. Customer service advisor are either not trained or a bit dim. Had to ring every month for o check why they keep charging me more than my plan when I haven't gone over my data or used my phone. fed up and only been with then 3 months. I won't be renewing in 18 months. Rubbish companythey should stick to delivering letters.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Doncaster Post Office  
The only polite word to use is NAFF.
Upload speed .4, download speed .3 and if i try to log onto my online banking it times out. Maybe I'll try during Match of the Day...
Cannot comment on customer service - i'm phoming them tomrrow to asak for a speed check from their end!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Somerset Post Office  
Very slow, screen just freezes for ages. Can't watch YouTube just cuts out after a minute.
Stuck till end of contract!
Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LEIGH-ON-SEA Post Office  
Absolutely appalling!
By far the worst broadband I have ever experienced (or even heard of).
I can get up to half a megabit on a good day but in the evenings the speed drops to 20 kilobits, if it works at all.
Don't be fooled by deals that sound good - post office broadband isn't worth having.
You have been warned!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Cumbria Post Office  
Can't give any stars. this is the worst broadband provider ever.Don't go near them with a barge pole.
Chatton, Northumberland Post Office  
Utterly useless!!!
The claimed "UK based call centres" cannot speak English.
The "Post Office" is just a virtual company using their name to generate an income. They are in the final death throws of their name having made one abysmal decision after another for decades. They sell their name to be used by other utterly incompetent organisations. This include things like banking which is actually The Bank of Ireland.
I have spent several hours on the phone and the internet trying to buy their broadband package and failed. Absolutely nothing works!
The web site is useless and tells me once I have saved my information details and return to place the order that as I have an "account", which I don't, I cannot re-enter the information and I need to log on using an Email address and password which most certainly do not exist. The idiot third world helpdesk, not only cannot understand anything that is said to them, but insist that I have entered up information on the web application that I most certainly have not entered.
Complete and utter dysfunctional rubbish that prevents me from even signing up.
Thank goodness I spotted the reviews on this web site.
From my own research, if you want a low speed service that is managed properly, you will need to spend several pounds more per month to get a better "help desk".
A "business" really can't get much worse than this!
It's obvious from recent reviews that the "Post Office" broadband, or at least the real broadband company behind the name, have recently "done a deal" for even cheaper "help desk" staff behind the scenes in order to prop up the profit margin.
Sadly most other companies have followed the same behaviour. This includes Virgin who can now cut off an essential service to a business for five days without any ability to address the problem by their off shore "help desk" for five days. Another automated price rise means they want £34/month for the service!
Hence my looking for a better supplier.
It obviously is not the "Post Office"!
Winchester Post Office  
Worst company I've ever had to deal with in 26 years.
Rock bottom customer service, after nearly 6 months I still have not received my welcome pack, despite requesting it 9 times, also have the spelling of my name wrong, no bills get sent to me - all I get told is that I can view them online and if I read my ( non existent welcome pack/contract) it tells me how to do so on there. As a result, I've had my service cut off once due to an unpaid bill - paid immediately as soon as I received a nasty threatening letter - it seems they do know my address after all!!!! So why no welcome pack or contract????? I don't even know the terms and conditions of my deal as they continually fail to send it to me.
I've had my line fixed twice now as it didn't work, and now after having been cut off and restarted again it runs at an unusable slow speed, told to wait three days to wait for it to catch up! A catalogue of mistakes and utter uselessness from the post office - and their customer service is the worst I have ever experienced. Stay well away from this useless uncaring company as they are incapable of helping you or sorting out problems in any way - shame I can't give them minus marks actually as it would be minus 5 stars - they are honestly that bad!
Find a reliable, trustworthy company instead as the post office will not give you anything like what you ( quite rightly) expect. They are utter rubbish!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Banchory Post Office  
Supposed to be fibre, getting < 2Mb/s.
Try phoning and half way through entering the number being called about it hangs up. Tried from mobile and landline, would exit if I could
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
glasgow Post Office  
Looked at the reviews here after I'd ordered and feared the worst, especially after a disastrous attempt to switch to Sky nearly 2 years ago. Actually it's worked out really well so far. I am saving nearly £150 per year and I am getting the same service. Went to bed one night with old provider, woke up next morning with the Post Office, plugged in and everything has been fine. 10Mbs is what I was getting and continue to get - it's all I need so I'm happy with that.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Swanage Post Office  
Cut my phone off because my bill was going to be more than usual ,not knowing I'd sold my business and was now
using this phone much more .Customer Services said it was
their 'legal responsibility'???
Have now gone elsewhere after 13 years for ONE SIXTH
of the cost !!!
Am now having problems with getting a final bill.
I would suggest all the result of having systems running
a business rather than humans
As a communications business the Post Office Telecoms
typifies the modern desperate state of faceless business.
Look elsewhere !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Cambridge Post Office  
Slow. Once my contract ends I am looking elsewhere, I cannot even view videos on Facebook its so slow.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Inchture, Perth Post Office  
No stars. We were 'slammed' by this absolutely horrendous business. Basically they took over Fuel Broadband, didn't tell us and took double out of the bank account leaving us short. We were furious so waited an hour on the phone to speak to them got an apology offered a credit and a £21 plan, that they were emailing.... still nothing that was two months ago! Next bill was £38 quid! Bunch of absolute sharks... we emailed last week! No reply! Going to block them through the bank and report the thieving scumbags!! Absolutely shady. Is it even legal for money to be taken without knowledge that the POST OFFICE BROADBAND has taken money from the bank account with no authorisation?
Liverpool Post Office  
The very slowest broadband ever do not touch them with a barge pole stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holmfirth Post Office  
The phone service is fine, but the broadband speed in the evenings is rubbish; a THIRD of a Mb if I'm lucky. Often the speed test times-out as the speed is so slow. It used to be better, but the Post Office blame a lot of users in the evenings and say they can't improve the speed. I will leave as soon as I can face changing my email address. Foolishly I set up a postoffice email address, which I now regret.
Don't use them if you want broadband that works.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Pembrokeshire Post Office  
Post office what a nightmare, they've taken over from another provider, didn't tell anyone took money out of my bank account without any contract, authorisation or notification at all and wont even give me my money back, got the bank involved to get my money back reported them to the FCA and the ombudsman, unbelievable, what a shower !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands Post Office  
Been with them since 2008 had 1 faulty router replaced within 3 days of reporting it. Since 2016 several problems with phone & Broadband connections caused by OpenReach. A phone call to POBroadband quickly & efficiently diagnosed faults, set repairs in motion and due to the number of occurrences gave a 1 month refund for inconvenience. Speed may not be fastest but adequate for me, Reliability seems to be down to OpenReach connection problems on telgraph poles and under the pavement not PObroadband. I have told OpenReach they have broken my connection before they left the pole but it still takes a call via POBroadband to get them to come back & fix it. Neighbours on BT service were equally frustrated by the number of faults and pay more for the service and had no refund.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
south London Post Office  
Very poor internet goes off every hour and when its on it is vey slow i have rang about it loads of times and things are still the same i am stuck as i have contract
Durham Post Office  
Please please please do not go with this company unless you want a headache. Post office is good for posting and nothing else ! Honestly....the worst costumer service and the slowest broadband ever! The only reason I’m with them is because my provider Fuel gave up and sold out to the post office. I’ve inherited a nightmare. I currently have no broadband for a week now and all I get told is, they will reboot it, which they can’t seem to do. They’ll be quick to send the bill though I’m sure. Huff!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Changed to post office from BT in august since moving service is shocking on the phone the very first day of being with them as broadband stopped working then it's been every week since telling them my broadband not working or my phone line keeps dropping get the same response every time asked to leave but was told I would be charged the full amount I have told them there in breech of contract might as well bang my head against a brick wall keep clear of this lot as there a joke
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Millom Post Office  
Absolutely rubbish after reading the reviews on here I get same problem then the. Tell me I got wrong advice after seeing what other people have wrote pretty much they was getting told the same as me and na I can't leave as they keep putting phone down on me
plymouth Post Office  
The most useless broadband provider ever useless in every way paid way too much!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norwich Post Office  
Terrible customer service. Waited over 1 hour still didn't get through to technical support. Yet when you want to pay the bill it's less then a minute to speak to a representative. I have had nothing but problems with my internet. Spent hours on the phone running though the same thing over and over. Never reply to emails. Honestly my advise would be DO NOT and I repeat DON'T NOT take out broadband with the post office. You will regret it.
Bridgend Post Office  
Was transferred to a new provider. By my old one (fuel). The service now is dire. I tried to phone them on Friday 29th September. They kept cutting my calls off. I then tried on my mobile and got though. Was either transferred to another dept or they cut me off. After telling them I wanted to leave their service. I was told that I had successfully managed to stay with them. Said no I didn't want to stay with them. Was told I had to phone up again and cancel
I said am on phone now. And a lady called Shaz in the the special care team just laughed and hung up. I asked her previously is she could put me though to a manager? Was told there was no managers working there! Then the day after I got a thank you letter for staying. Dire, what is going on? Anyone else having issues with them?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield Post Office  
Zero stars. Zero morality. I am a pensioner and full-time carer who left Fuel Broadband immediately on finding that PO Telecom was taking over and planning to double my basic charges of £20.30 per month, violating my Fuel Broadband contract which had fixed them until November. I had to change my phone number of over 40 years to escape from PO Telecoms. Despite doing this, PO Telecoms sent me a leaving bill for £42.77, presumably to cover the few days it took me to get out, and now have Rosie Peters of CREDITLINK ACCOUNT RECOVERY SOLUTIONS threatening me with “more severe actions to recover the amount outstanding” with “recovery costs … added to the balance significantly increasing the outstanding amount”. Shameful. I look forward to beating them in court.
Ealing Post Office  
After 8 weeks, 3 engineers, 26 phone calls and 9 hours talking to their help desk we still do not have a working telephone or internet connection.In all those phone calls I have not once spoken to the same person. They appear not to have the systems or processes to deal effectively with technical issues. I will have to give up next week and try another provider and suffer the extra delay.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
grantham Post Office  
I haven't had an internet connection since the beginning of September. I have phoned numerous times and are promised new routers, line tests, return calls and engineer visits which never happen. The staff couldn't care less and keep blaming me. I have had all the wiring from the front door to the router replaced so it isn't this. I am at my wits end so have emailed the CEO. I'm not holding my breath though. Steer clear of the Post Office and their services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Lothian Post Office  
If you are thinking of taking out broadband with the Post Office, please think again. I don't often post reviews but given the appalling service I have received, I wanted to make sure others don't make the same mistake!
I moved house recently, so needed to transfer my broadband over to my new address. A simple task made difficult due to the archaic computer system that insists you phone up twice; once to cancel the contract and a second time to actually start a new contract at your new address. Apparently it can't cope with making more than one change to your account!
They insist on you taking out a new contract and in my case a more expensive one!
Once moved, I had to phone again to ensure things had all moved over. Unfortunately, there seemed to be some problems and I ended up phoning every day for a week to try and get it resolved and for my broadband to be moved. I sent countless emails their customer service with no reply, and nobody seemed to be able to actually tell me how much my new contract would cost.
Once I did have the service, it was dreadful. If you try and watch catch up TV the connection drops out, the internet is hit and miss and you have long periods of no service at all.
I contacted the customer service and was told that unless it dropped below 1.8mbps they did not log it as an issue. Also they recommended using the ethernet cable if I wanted to connect to the internet rather than wifi.
So, I am paying £23.00 per month for very little service. I can't watch catch up TV, the internet is almost unusable and the phone line crackles. If I terminate the contract I have to pay £250.
If I could give zero stars I would, because they don't even deserve one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Post Office  
Absolutely atrocious company with abysmal customer service, The WiFi is inconceivably slow and has caused me prolonged anguish. There's probably better WiFi in Guantanamo, I even struggled to post this on the website. Overall its a company of incompetent, lobotomised kumquats.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon Post Office  
This is an appalling service. Log in using password given does not work, so no access to any bills. Broadband speed under 1 mb per Sec! Also unreliable and not working at all at times. Customer service non existent. Telephone number given, through different filters gets you back to square one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Don't bother taking out broadband by post office in a word it is shocking. Changed to Po from plusnet last November from beginning my speed dropped to dial up equivalent and has never improved after many complaints etc jumping through hoops for po sending them speed checks there response was fault laid with my house! Bearing in mind with plusnet the internet worked fine I've not moved and not even brought any new devices this is the biggest load of Rubbish p ever heard. What the po long term goals are is beyond me as I and every other customer will leave at the end of my contract (they won't let u leave early even when they are not delivering what they promised! And will never use this firm again and of course I advise anyone never to use them. How this is good business sense is beyond me and I truely hope they end this part of there business soon as they do not have any ability to offer a broadband service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucestershire Post Office  
Have had service at 2 different houses now, with 2 different routers and multiple filters etc. Constantly resetting the routers because the connection has dropped. It can't be the line.
Customer service is the worst I have ever experienced and probably ever will. They can only go through one step of a procedure every 24hrs and are utterly disinterested and unconcerned. Generally they mess you around on the phone for hours and finally say. Oh yes we see the problem, lots of faults on the line etc and it all works for a little while. Thats after blaming your hardware such as the filter to give themselves more time. It feels like they switch it to fibre or something for a bit to get you off the line? Anyway the service is a complete Joke and has been for years.
I'd be ashamed if I was the post office but I'm not - and they obviously couldn't care less. Hence I am taking the time to warn everybody else.
They even offered us the chance to get out of the contract and then changed their mind lol. And they also told my wife that we "HAD" to take out another 18 month contract when we changed houses. Thats the level of credibility we are talking about here.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Since moving over from Fuel Broadband, who always gave a good service. My broadband has slowed to a snails pace. I am struggling to get anywhere with the customer service department. Very poor alround, I am deeply unhappy with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Derbyshire Post Office  
Switch over from fuel with no warning and didn't find out until internet stopped working.
When they couldn't fix it after hours on the phone I was left with no internet for a week while they sent a new router.
Internet works but cuts out frequently, after a week of this I rang them again and was transferred to a number of departments until it was decided an upgrade would solve this and a new router would be sent in 3-5 working days.
I waited 10 days and made yet another call to be told that my new internet wouldn't be going live until another week and had to wait for my router until then...
Over a month of this, it would of been easier and faster to cancel and find a new internet provider.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Post Office  
I was switched to PO Broadband when Fuel gave up, costing me an extra £8 per month. When I asked another supplier if I could keep my number they could not find out. So I tried PO Customer Services and after waiting 30 mins was told that for email confirmation I would have to email the PO and wait a week, as they did not have access to email themselves! I was offered a cheaper deal if I would sign up for 18 months, but with service like that I do not want to.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Surrey Post Office  
So disappointed with post office broadband, changed from fule & was told nothing would change. I was misled, the speed of my broadband is now so slow, can't do the things I use to do before change. Takes so long to download things like Pay Pal before transaction is completed, time is up & it cuts out. Can't watch video clips, keeps on stopping & have to wait for it to restart, so just give up. Everything is running so slow, had many different broadband from various suppliers but never had one this bad. Was told when I complained at start of service it would pick up after few days, two months on still at snails pace.
I am stuck with this rubbish service for 18 months even though its been miss sold & not as promised. It in no way matches the broadband I received from fule, I would never advise anybody to have Post Office Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Haverfordwest Post Office  
I was also a fuel broadband customer, When I was informed that I would be transferred to POBroadband at almost 2X the cost of fuel I arranged talk talk as a new supplier. I told fuel that I did not want to go toPObroadband. My TalkTalk service was activated on July 11th. Imagine my shock to discover that PO had direct debited £32+ on1st September. I have spent ££'s on phone calls, I can't use the free number. I have written to them. PO insist that thhey are providing me with the service, but Talk Talk is definitely connected on the only lline into my home. No they say I can't cancel except by calling, what??? and spend £££'s in a queue to cancel something I never asked for.
bahhhhh, useless company ..
Shropshire Post Office  
The broadband speed is slow. You need to make it better and faster
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Chesterfield Post Office  
Totally Useless if you want to access bills etc having a Kindle Fire or basic windows mobile that does not support Adobe flash player. It is impossible to view your account, I have complained repeatedly but I am stuck with pobroadband for 18 months - I was with Fuel Broadband and was switched knowing none of PO's short comings. I am not prepared to pay extra for paper bills. It is their failure and I believe all customers should have equal access to their accounts, I am awaiting a response to my latest complaint.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Devon Post Office  
Absolutely disgraceful.Appauling customer service.I was with the brilliant fuel band and never had a problem.since post office took them over my internet connection is off everyday,i have been passed to every department and spoke to everyone except the cleaner.I was told by one team member that they refuse to send out an engineer as its not that much of a problem.Its been going on for well over a month now and i still have not had the issue resolved.If i pay £142 they said they would send an engineer.DISGRACEFUL.sick and tired of being fobbed of by this company.Avoid at all costs.
Newcastle Post Office  
I have written to the CEO Tim Parker re my appalling service. Waiting for a reply. How do I find the names of senior shareholders as I plan to inform them of the really, really awful service. Have contacted POBroadband 45 times in 12 months. Their apologies are absolutely worthless. Indeed they are insulting. Must have had over 100 apologies! One single kept promise would be welcome
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
GL5 2HP Post Office  
My 92 year old aunt only uses her house phone unfortunately while I was away on holiday her phone bill for £60 came in. I tried desperately to sort it and spent two hours on the phone to the Post Office. I couldn't get through to speak to anyone and as soon as I keyed my aunts in the phone cut off. I paid the outstanding bill and expected the phone to be put back on. She has never defaulted before. Not only did the post office cut her phone but also disconnected her from the service totally. Apart from leaving one of society's many st vulnerable people without communication she now cannot use the same phone number that she has had for 50 years. All of her friends will not be able to contact her and I cannot find her address book for me to contact them. Today I spoke to two very unhelpful and bordering on rude 'customer service' employees. My aunt might be able to be accepted back to the Post Office - I was informed. A company that does this is cruel and heartless and I will find another provider. I know it was my error to not pay the bill in time but a bit of leeway would have saved my aunt immeasurable trauma.
  • Satisfaction
    1 star
  • Customer Service
    1 star
West Midlands Post Office  
Engineer turned up to install 6th Sep 2017, could not find the external fault on BT line, so simply left, not a word.
Had to chase him down the road to ask, what was happening?
Told me, he only gets paid for work he can do.
I asked what happens next, he said to call the post office in a few days.
Then walked off, FAILED.

I am disgusted that the post office pays people on ZERO hour contracts.
No wonder he left, BT don't help third party engineers on the BT kit.

This is BT kit the post office plays on you all know.

BT is stopping third party companies from using the network 100%.

BT is a scamming corporation that scams the post office with this poor access to the system and lines.

Remember BT was paid MILLIONS to make the UK ADSL compatible.
Yes, it is here in Forres, but ZERO capacity for new lines!

So MPS this is a SCAM saying covering 95% of the population.
Yes, its in TOWN but not available!

SCAMMING BRITTAN what else do you expect from FACELESS corporations.
Forres Post Office  
The so called premium broadband speed and connectivity was badly affected by the router (a low quality budget unit) it never connected to some of our devices (I pad and Samsung phone) the speed was below 2.5mbs by wireless where we were receiving 10mbs through the wire. The staff on the help line were good, but they could not overcome the product deficiencies, this is a very low performance broadband router anyone with a number of wireless devices stear clear,also the PO are ruthlessly hard nosed about the whole contract buyer beware (they are not the old GPO)
  • Customer Service
    3 stars
Beckenham Post Office  
I should have taken notice of the awful Post Office broadband reviews before switching from the(excellent) Fuel Broadband, who ceased trading unfortunately. I am now a week with no WIFI and incoming landline calls due to a faulty line, the Post Office says this is due to Openreach being 'busy' and 'understaffed'. Have had to call numerous times to get an update, each time I am fobbed off. Made a big mistake here and am going to do all I can to cancel the 18 month contract. My sanity will not last that long dealing with their extremely poor customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
On 3rd July I received an email from them informing me that I now had a post office broadband contract, with no further explanation. This made me think I had been the target of ID fraud, and I rang them in a state of concern.


It was explained to me that POBroadband had bought Fuel Broadband, and I was informed that my monthly bill with you would be £30 a month. I objected to this, as my bill with Fuel had been £17 a month and felt it was unreasonable that they had bought Fuel and instantly added £13 on to their customers bills, and the only notice given was an email informing me that I had a new contract with them. At the end of the day I had an existing contract with a company they have purchased that they are now unwilling to fulfill.


After some debate it was agreed my bill would now be £20 a month. On 5th August I was sent my bill, and it was £22.50, as a £2.50 call bundle had inexplicably been added on, despite the agent having been told that I had no landline.


I called today to get this amended, and the first person I spoke to fobbed me off and then put the phone down on me. I called back, and while being on hold again I logged into my account and looked at the terms on there, somewhat annoyed that I appear to not only to have been transferred onto a new contract where I pay more, but now also have a contract with a company with very poor customer service, where my every contact with you to date has been entirely unsatisfactory.


On the website in the account details section it shows a summary of my package. I noted that here it states that under the terms of this package I get a free wireless router.


On asking about this (after sorting out the initial charging issues) I was told that I am not a new customer, as I have transferred from Fuel Broadband. I pointed out that I was on a new contract, so therefore I am a new customer, and I am certainly a new customer of your company having had no dealings with you until a week ago. At the end of the day if Fuel Broadband customers were existing customers then surely we should have had the existing terms of our contract honoured. It seems we are new customers when it suits PO Broadband, but not treated as well as other new customers who you give the free router too!


Incidentally, I also noted that on Comparethemarket.com they show up at the £20 rate, so its a pretty cheeky company policy to make Fuels customers pay £30 and then have to call you to reduce it... and argue like hell to get it down to the £20 they offer other new customers.


I was placed on hold 4 times as I went though all manner of departments for an hour, each time having to explain all this again and again, but ultimately to be told their company policy is we are not new customers (just new contracts) and therefore we get no free router... despite it saying we do on the account details page of the website. I was then told that this would be passed on to someone who could make a decision on this matter, as to whether as a gesture of good will to a very dissatisfied new/switched customer a new router could be sent out.

I received a call from someone in technical support who had been told none of this , and when it was raised gave me the same drivel about Fuel customers not getting new routers as we're not new customers by whatever backwards logic the (cost-saving) company uses to make its policies.


He told me all I could do was email support, which is what I did.

I was then called back 4 days later and told that I would be sent a free router as gesture of goodwill.

However, I was then billed £29.16 for this 'free' router, which the company is refusing to to pay back, and every agent I speak too just tells me that they do not do free routers and that this is the charge for a router, and they cannot refund it. They also say I have noew accepted the contract and cannot cancel for 18 months.

I have therefore not only been charged for something that was promised for free, but also have been duped into entering an 18 month contract I do not wish to be in, with a company with the worst customer service I have ever experienced in my life. I am now considering legal action, and would advise everyone to steer clear of PO Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield Post Office  
Customer service telephone number is a joke - always get wrong department. email is just as bad - so slow to get a response and then it does not address all the issues. Be warned and seek an alternative supplier!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
MIDDLESBROUGH Post Office  
We were switched over by Post Office broadband to high speed fibre-optic yesterday, which required a new router. We use four Apple computers in the house - and every one of them crashed as soon as they were connected to the new router. And by crashed I mean absolutely jammed up solid - we couldn't run diagnostic and repair tools, and the computers couldn't even be shut down or restarted. It took an entire day to work out how to get the Macs running again - and then as soon as you reconnect the router it does it all over again. We've never had problems as severe as this with the Apple's ever before. The two Smart TVs in the house work OK via the router, and iPads, iPhones and iPod Touches, and a Samsung phone work OK via the wifi - but we now cannot connect any of the Macs to the internet without them jamming up completely again every time we try. So we're having to rely on a couple of iPads for accessing the internet until the problem is resolved - if it can be resolved. We may have no other choice but to switch to another provider. There is obviously a major compatibility issue with the routers and Apple computers. One of the Apples won't even start up at all now and has the 'blue screen of death' even when disconnected from the router. Not only that but the broadband keeps cutting off constantly even when using the devices which still work. The reliability of the service up until this has been increasingly diabolical too - cutting off and slowing right down almost constantly. I wouldn't recommend this ISP to anyone - and especially not if you're an Apple user - and you don't want your Mac 'killed'. It took a lot of technical skill to get them functioning again which may be above the skill level of most people - and what use is broadband if you can't use it to connect to the internet at all. I recommend you use ANYONE ELSE except the Post Office if you have any sense. They also aren't answering their phones - and their service website has said 'the site is being updated' for sixteen hours - which does not instill confidence in their company service standards. I have NEVER encountered problems this severe with any service provider EVER before.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dursley Post Office  
The broadband from this supplier is acceptable for my needs, although I agree that for its monthly low cost, it's good value. I would recommend it for a one device basic user not doing a lot of downloading.
Good entry level broadband giving uunlimited data if you want it at up to about 8 Mb/sec. in my location.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
BROMLEY Post Office  
Currently watching an hours drama 30 seconds at a time with buffering of 30 seconds in between. I've complained
Numerous times. Apparently they are delivering service within stated paramaters - what a surprise - they are never in the wrong!!

Avoid - avoid - avoid!!! I'm going to have to pay a lot of £ to get out of the contract but it will be worth it - I've had enough!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lincoln Post Office  
not sure of download reliability, was transfered due to fuel broadband withdrawal of service.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
le18 1ea Post Office  
Again I am one of the unlucky customers who had their phone service migrated when Fuel Broadband (absolutely fantastic company) pulled out of the telecoms market. The comments made by all the previous reviewers ring so true and the staff require serious retraining. Their telephone operatives are incapable of listening to and understanding the context of phone calls to them, and it appears they are only able to support queries from a standard set. I feel extremely sorry for the staff employed by this organisation as they are being seriously failed by their employers and no doubt receiving vented phone calls from mightily disgruntled customers. Unfortunately, they are now the cheapest provider - this is evident in their level of service. Thankfully, I do not need to retain their services and have cancelled my contract and would highlight to anyone considering using this company that the old adage you get what you pay for, certainly applies here.
Lancashire Post Office  
I was a Fuel Broadband customer, a happy one I hastily add. Post Office took over Fuel and its customers.

Post Office (Piss taker) charges former Fuel customers at £30.50 per month for a laughable bog standard broadband service at snail pace speed. Their Customer Service / Tech Support is last to none.

If you want to spend your all precious time on the phone to them, provide that it works, then sign up with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hampshire Post Office  
I just ordered the post office broadband and was giving a date and when they came they told me because I live in a block of flats I need the electricity key but when I placed my order no body told me anything about a key and it's not my line of work so if u live in a flat make sure u get your housing association to get u access to the electricity key because this team do not tell u what is required and now I have been left with no wifi and no body bothered to call me and arrange to deal with it I was left basically woundering what to do I just called them and it's a day later already and asked for them to call me bk because why should I waste my time and credit but no body called me bk just shows what kind of of service I will receive.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Liverpool Post Office  
I have seen so many bad reviews of the postoffice broadband ,so I feel I must add my review for some balance.I have been with the postoffice since 2009 and I have no trouble at all. Two months ago I updated to their fibre broadband and I am still delighted with their service.The change over was 1st class, speed was stated to be unto 38mbs and I am getting 39mbs with no drop-outs.Price is competitive with the competition.
Whats not to like !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chippenham Post Office  
Tried to change to this isp, wish I had seen these reviews before my move, same sort of problems as most others, I phoned customer help line several times as the broadband was not connecting, they quoted me 2 days to identify the delay, the bod on the line kept interrupting me on the phone, and would not accept their mistakes, contacted. My bank and cancelled the payment authority, luckily no money out of my account, po were in breach of contract as they had not provided the services they had advertised that they would, a very near, and lucky escape. Phew. !
  • Satisfaction
    1 star
  • Customer Service
    1 star
Carlisle Post Office  
Cant wait till the contract ends. It spends more time off than on and when it is on its so slow. Old dial up was faster
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
We don't have any equipment with this company, post office broadband, they took over fuel broadband, and doubled the price, and they had attitude when we tried to sign up, then there was more rubbish from them so we cancelled and they wanted to charge us £200 for them not providing any service at all, the cancellation takes place on the 6th of September and we have to wait a month for open reach (as we all know that you can't contact this company) to switch a service back on, the post office, really needs dealing with by the communications services as there attitude is as poor as, I would not recommend anyone going to this company. They are awful.
Bourne, Lincolnshire Post Office  
Rubbish that disconnects for no reason at least once very day and creeps along at no speed when connected.
West London Post Office  
I have been with the Post Office for around seven years now. I have to say I've stayed with them because they are cheap. I've always found the customer service poor but I've eventually been able to sort out the various problems I've had over the years.
I've had numerous issues with the landline for making calls that have all been fixed with no extra cost and also was charged for transferring my number when I moved home without being told there was a cost (after weeks of complaints this was finally waived).
The broadband has always been quite slow and intermittent at times but I've always gotten by with it.
Recently they have stopped sending my quarterly bill to me and I am only finding out once I've had the overdue letter through the door. This time I received nothing at all until they have put a call bar on my landline.
This is the last straw and I would seriously reconsider if you are looking to start a contract with the post office.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Durham Post Office  
This company should be ashamed of them selves for deceiving people to join their broadband. It is absolute crap. Please please, do not make the mistake I made in joining them. I joined and it took one month to get it up and running, when it did, the speed is zero after I was lied to at the time of joining that it is a fast broadband. I gave one star because I could not leave it black. Post office broadband should be closed down. They are deceptive.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edmonton Post Office  
Utter crap both upload and download speeds a fraction of what they advertised.phoned several times and no action by them.they need taking to court for obtaining money by false pretences.try cancelling and they try to charge £150 (extortion) all customers should band together and sue.anyone wanting to do this contact me.my speeds are less than 1mpbs.i am recording them daily for taking action against p/o pirates
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
Ok, I have seen the reviews on here and thought I would write my own as people normally only write reviews when they are unhappy.. this isn't just broadband this is in general

this is a low cost low speed service we all know this from the get go, it is a DSL based provider and this is the left overs from talk talk's DSL as they now mainly run VIA high speed and fibre broadband..

with this being said we still expect a service that we pay for and often I see this is not the case

I think it all depends on where you live, I live in Crewe that's a very built up area with one of the best network coverage away from cities!

I changed to post office when I got rid of sky I also don't care about the lack in speed so wasn't fussed

I've had a good experience with them to be fair the speeds I get are around 6MB down and 0.50MB up via speed test . net I have had a few issues buy they got sorted fairly well ( the speeds do drop at peak times )

so if you are looking for broadband please make sure you know what you are getting into and if you do not live in a main city chances are you may run into trouble from time to time

but in the world as we all know we get what we pay for :)

I use iPlayer all out iPad etc. are linked and all seems well
:)
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Crewe Post Office  
Absolute rubbish, don't even think about it. Rarely above 1.5 mbts download.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
COALVILLE Post Office  
I have been migrated from Fuel Broadband to the Post Office and their customer service is rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
St. Asaph Post Office  
STAY AWAY A LOAD OF CRAP!!!
Router is in my livingroom cant pick up internet in anyother rooms tried ringing them and different occaisions and waiting hours for the to answers JOKES when they did the lady on the phone fixed the problem but days after tge same problem happened again started getting pissed off at this point where i said i wasnt goibg to pay the bill if they didnt sort the problem out so now they have switched the net off and have sent me to a debt collections for £20 yea thats right £20 had murder with them on the phone i would stay well away for them jokes and very rude people on the phone when u can get hold of someone .....
liverpool Post Office  
I'm absolutely disgusted with my post office service
2 weeks without internet dues to a fault on the outside of my property
9 phone calls
2 lots of waiting 72 hours for the engineer to fix the problem
Nobody has came
Every time I've called I've been fobbed off
Will they be expecting to bill to be paid in full of course they will
Costomer service is a joke!. Clear have no idea what they are doing
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Darlaston, Walsall Post Office  
I joined the Post Office two months ago and realise now you get what you pay for. They gave me a 'live date' which got moved on two days without informing me therefore I was without any internet as old provider ended. Wifi drops out mostly evenings and morning (the busy times according to the P.O.) however no problems using several devices within the home re connection. The worse thing I find is getting hold of them by phone. Several times recently I've rung and no one to take my call. Will leave at the end of my 18 mth contract.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Salisbury Post Office  
Do not waist your money on them !!!. Terrable company to deal with. And lie to you constantly. The staff are totally us. And broadband is super slow and drops connection all the time. Save your money. Stay away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leeds Post Office  
This is the worst I've broadband in my life plus the service as well! When I first sign up they tell you u have 14 days to cancel the beard and if I dnt want it but I rang up they say diffrent things! The speed was so slow to the point that I just use my mobile data everyday glad is unlimited! It gets to the point I can't deal with it anymore I rang up and cancelled the broadband and the women ask me to pay £150+ cancellation fee! Wow... what an amazing customer service and company! Avoid forever! From the pass I rang up try to get the engineers out to sort out the problem they never sent one out due to the reason being I don't have a landline so is not first priority for just broadband customers? Seriously? Anyone want to sign up for their brardband I hope u better not ! Awful, now I am just waiting for my £150+ 50dya notice bill to my door!
  • Satisfaction
    1 star
Manchester Post Office  
AVOID AT ALL COSTS i have been using my mobile phone internet for the last couple of months as i cant trust the broadband it has been off constant came on with 2mbps download then shut off again rubbish waste of money never again will i use post office broadband.
Aberdare Post Office  
Everything about the PO broadband is a joke. I had nothing more than problems from the day one and now, after 9 months I LITRALLY HATE THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swineshead Post Office  
They signed me up when I didn't even ask!!! I'm with another provider! They just decided to pick someone and add them as a customer. I tried to find out why they have my details.they won't say.I tell them I'm with another provider and never asked to be with them.they don't care.they say I can cancel ( something I didn't ask for) but I will have to pay.I have no choice but it seems like fraud or robbery to me.you could be next!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
suffolk Post Office  
Excellent customer service and support. Decent line speeds and cheap!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Leeds Post Office  
As a broadband provider, utterly shocking. I'd seriously recommend to avoid. One android device is all it can cope with before a meltdown occurs. This was recommended to me and I'd never recommend to even my
Worst enemy. I do understand that the post office is trying to diversify to keep up with modern demand, but reading other reviews and based on my own experience, you've got it royally wrong here
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Falkirk Post Office  
AVOID Post Office Broadband. Speed is non existent! Technical team need training. I was told to do a speed-check and was given the wrong web address TWICE! Tempted to terminate my contract. Waiting to find out the cost. Very disappointed and needless to say will not be renewing with this shambles.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Welburn Post Office  
Appalling speed of less than 1mbps usually and they refuse to send an engineer or a new router or allow you to cancel the contract. Signal not even strong enough to watch iplayer sitting next to the router. Worse choice I have ever made.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
seaford Post Office  
Rubbish constantly contacting customer services very slow use more mobile data than wifi
  • Customer Service
    5 stars
Angus Post Office  
Completely rubbish and a waste of Money signal strength is so poor it's pathetic. You can't even watch u tube. Do not enter a contact with them.
Alvaston Post Office  
Not good at all. Broadband speed is consistently lower than advertised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kings Hill Post Office  
Never worked from day 1. Phone too crackly to use, internet never came on due to fault which they said was faulty routers (2!). Now they won't even answer my emails and trying to get 2 months bills off me through debt collection agency! Turns out I had a simple fault outside my property which BT found within minutes! Avoid them like the plague!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Laugharne Carmarthen Post Office  
Thankfully I only signed up for one year on a 'special'offer. Special? Router always losing internet connection then reconnecting itself within 3 to 4 minutes and it usually does so right in the middle of me doing something important. My Desk top PC is wired to the router. The longest I have had the same IP address is 3 days, but it usually changes every day. Yesterday router went off line 3 times within 15 minutes. Speed is okay for what I'm paying but the dropping off line is stressing me out.
Customer service wanted to send an engineer, I said no! I know everything my end is okay including new filters and the latest genuine 'phone wall socket.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
London SW9 Post Office  
after getting rubbish contract with p.o. i cancelled. i gave them no money. please rember, you all have customer rights. they came after me but i stood up to them. now im with new company and much happier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
derry Post Office  
I have only been with the Post Office for two months and due to the really slow speed and Wifi keep dropping, I am currently upgrading to super fast option. I really didnt want to do that because I moved from BT to PO for a cheaper package. But having signed up for 18 months I am now stuck with it. Once of the most disappointing aspects of them is, I use a Macbook Pro and not only could I not view my bills online, I couldnt get any of my account info to load until I uploaded (downloaded?) their virus protection system. This is daft because Apple have superb firewall protection anyway. Also, I have emailed the help people several times now because I have been charged £58 x twice to activate the system. Trying to get that one payment returned is becoming a nightmare. Phoning the help line is also difficult as the call handlers dont seem to understand what I am saying. I will review again once I have got this muddle sorted and the faster broadband is up and running. But, at the moment I think I will be returning to BT at the end of my 18 month contract. Disappointed, but to be fair, I will hang fire for now.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Morayshire Scotland Post Office  
Worst service I have experienced. Avoid at all costs!
Post Office  
One star is more than they are worth .... avoid at all risks !!! Unhelpful staff and charge you for an engineer ... no fault found by the engineer so a charge is issue .... but offer you a credit for loss of service ... The two do not go hand in hand. An expensive charge because no fault found but offer you a credit for loss of service. Internet extremely slow !!!!! Never again will I entertain a useless company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan Post Office  
The service was bearable up till i got my xbox one s. now it takes over 7hours for games to update or new games to download. Great customer service though and very helpful, english based customer service team who are very willing to help. If you dont need a broadband for gaming or downloading much then are good for basic things. will move to a broadband faster for gaming.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
cambridge Post Office  
Do not sign up with these morons. We signed up for an 18 month contract. Everything was good for the first week. then one day the next week, no internet. Checked the phone and we were getting calls for another number. If we dialed our number it went to even a different number. Customer service would not help and threatened us with court if we cancelled. 1 month later still no internet and crossed lines!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire Post Office  
Do not take out a contract with the post office!
We are moving house and have 3 months left on an 18 month contract, according to customer service we have two options, either pay a cancelation fee or sign up for another 18 month contract at the new property! I am quite happy to take the existing contract to the new property and then decide what to do in September but the post office won't do that!

This is blackmail!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Eastbourne Post Office  
I really do not recognise the reviews I am reading as being from the post office. I think perhaps it is only those who are unhappy with their service that write reviews to vent their anger. It seems that every broadband provider is terrible that you would not touch any of them with a barge pole if only read these reviews. I have been with the post office for 2 years and they have been the most reliable provider I have been with. I have had no problems at all in this time and on the couple of occasions that I have called customer services, it has been answered quickly and dealt with immediately. I have had a good broadband speed and really cannot fault the service at all. Personally I would highly recommend the post office
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
scotland Post Office  
I wish I had looked at these reviews before I switched to the Post Office Broadband. Very unreliable! I have worked with computers for over 20 years and I think the bulk of the problems with the service lie within the cheap and nasty modem/router that they give out. With 14 months to run on my contract, I'm going to replace the router with a better unit myself.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bristol Post Office  
Do not touch with a 10 ft bargepole they are rubbish mine never worked and they said they could send me an engineer if I wanted to pay £144 for one which I refused and they also charged me £229 for early termination!
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kettering Northants Post Office  
I am coming to the end of my contract with the post office (thankfully) I cant say any thing good about the internet service they provide it has always been slow and the router would drop out several times per day, when I complained I had to do some tests with the phone socket and I was told an engineer would contact me within 24 hours, but it was a week before an engineer contacted me and said their was nothing he could do, after complaining the internet drop outs became more frequent and speed fluctuates from 2.4 mbps down below 1 mbps its becoming nearly impossible to connect to the internet, I gave my new provider my contract finish date but because open reach engineer will be coming to connect me 9 days before my contract ends the post office are going to charge me for early termination of my contract even though I have paid my bills up to the contract end date
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
pontefract Post Office  
DO NOT TAKE OUT POST OFFICE BROADBAND, YOU HAVE BEEN WARNED< COMPLETE RUBBISH.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
middlesbrough Post Office  
I had 18 month contract with Post Office first 10 months was okay when question then they couldn't give answer why i was running on Onetel when i found out 2013 they when under talk talk it was a shambles then one spoke to customer service and told me and he was honest to me. The problem I had I couldn't 3 page at same time when it was updating because it was running to slow most speed had was 2.7 mbs i need 3 page open to do my jobsearch
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crumlin Post Office  
Don't even deserve 1* really but no option to go into minus. Barely any constant connection, it's off more than its on. Shocking customer service! Poor value for money, in fact no value for money!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tyne and Wear Post Office  
Very poor quality for people who like to play on-line games
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ford,Litherland Post Office  
APPALLING....Don't know how to describe such a bad service. Had been one of their customers for 8 years. When we moved home, they failed to connect us twice, despite promises. I then cancelled....& ordered with BTW, a few days later, I discovered that they connected me, despite the cancellation, and sent me a bill of £237 for early termination!!! The people I talked to on the phone did not want to accept any responsibility and tried to force me to stay with them for an other 18 months! Hopefully BT offered to pay the fee for me. I sent a recorded letter to their manager...never got any reply .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Isle of Wight Post Office  
Very Poor - Not recommended 0.17 speed....a Slug is faster
swansea Post Office  
diabolical. and not that cheap. can get virgin at 200mbs for a fiver more. total rip off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
preston Post Office  
I have been with the PO for a number of years and they have had their moments.But it is cheaper than most and you get what you pay for.Some of the reviews seem exaggerated to me people just following the flow.The essentials package does what it says on the tin and provides quite a good service taken overall I would say the service is acceptable there are probably better but you pay a lot more for them.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
BRISTOL Post Office  
I am a post office colleague and I am on this bad broadband for last 4 years. The broadband speed is always very low. Due to the staff discount I was kept quiet and recently the network was very poor and couldn't able to watch a TV program even. Contacted the post office technical support team and the customer service was rubbish. The lady who spoken to me has to get some Customer service training. She wasn't ready to tell her name either. Lodged a complaint and no one contacted me yet.
Regarding the broadband they have asked us to do the many internal checks and we done everything. Every single time you call them They don't want to log in your account and see the notes and ask you to tell everything from the beginning (including they even ask you to do the internal checks without knowing why we are calling them this time)
Finally asked us to do the network speed test via their recommended website. Website says 2.1MBS only we gets and submitted. But CA keep in saying you are getting 4.76mbs and then I really don't know why they want us to do the speed check. When I was explaining to the CA he said they can do nothing about it and they can send an engineer but if any internal faults we have to pay £144. Ridiculous!
Now I have cancelled it and switched to an other network.
I WOULD NOT RECOMMEND TO ANYONE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
New Malden Post Office  
Absolutely awful worst broadband I have ever had, even the old dial up system was better than these.
The modems are complete rubbish the technical support isn't told me I needed a new printer, spent £80 on a new one and still didn't work properly.
Avoid at all costs, I'm stuck with them for another 16 months
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milford haven Post Office  
The Post Office Telecoms has got to be the worst company I have ever had dealings with. DO NOT GET INVOLVED WITH THEM AT ANY COST. They are totally incompetent.
Mid Wales Post Office  
Don't sign-up with this lot: their modems are poor quality and unreliable; their customer services is non-existent and they are totally incompetent into the bargain. I did without broadband altogether for most of last year and the promises I got from the Post Office for customer services to contact me; engineers to call etc never materialised. It took me hours of hanging on phones which aren't ever answered promptly and writing e-mails which often weren't answered at all before I was able to diagnose the problem myself: the original modem I was provided had given up the ghost and a replacement one didn't work. Six months at least without a service but they still took my money. I have gone to the Ombudsman about this but they are not much better although I have got at least a fraction of the money I paid for a non-existent `service' refunded as a result: the Post Office would have refunded me precisely nothing...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carnforth Lancashire Post Office  
The worst of a bad bunch, customer services is useless and sales are worse
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire Post Office  
I cannot access my account because I'm told I must update adobe flash player. I don't know how to do this and when I told the person this I was advised (politely) to go elsewhere. I was advised to do this when I complained about slow speed.Not what I call good customer relations
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    5 stars
knutsford Post Office  
Disgraceful service all round after 6 month with probably 50 calls and 3 modems I could not connect continually for a full day sometimes dropping out up to 50 times a day.. Customer services are polite and try to help but the “expert” technicians I talked to were rude and unbelievably ignorant, asking me to” borrow someone else’s computer to test my system” after my two Ethernet connected PC failed to stay connected. I build PCs and have experience with modems ect although unix types.
They cannot get bill right and demand money that you don’t owe with “well just pay it and we will refund you next time. AVOID AT ALL COST. Half star for they polite customer services None for anything else
  • Speed
    1 star
ilford Post Office  
I have been with Post Office for a number of years but have to say the broadband service dreadful.
Each time I have no service I am told it is internal. The last time we had no phone for several days. The engineer called after I said I would pay the money to get it fixed.
All the sockets were opened up, the engineer was in the loft checking things out. I often wonder if these people go into their own homes with the large boots on and traipse all over the place.
Eventually, he decided it must be in the local exchange and he could be gone for quite some time. After a few hours he returned to tell me
the fault was in exchange which had been upgraded just recently and some engineer had let a piece of wire or metal drop into our connection causing the fault!!!!!!
After this time when I rang they want to get engineer to call and check the house again!!!! Why not start at the exchange where the previous fault was detected.

I am looking for another provider as Post Office is just the pits.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Strathaven Post Office  
I have not marked ANY stars as the Post Office does not score any.
I`m over halfway through my 18 month contract and the broadband still has not been sorted out. The story is too long to recount here, just suffice it to say: "Please do not sign up with the Post Office".
P.S. I can`t remove the last star!
  • Satisfaction
    1 star
Westward Ho! Devon Post Office  
Don't ever have circumstances where you end up in arrears. Pay off most of your bill and they'll suddenly cut off your broadband without warning, then when you pay the last sliver of the bill, you won't see anything of your service for "up to 5 working days".
Fat lot of help when they can switch your net off at the drop of a hat, but it'll be a week before you get it back.
At 21 quid a month, I don't think I'll be keeping this service. The download speeds are dreadful - a small Xbox live game takes hours to download, and you can't do anything else whilst doing so...
Overall, I'd give lower scores, but decided to be generous.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Whitburn Post Office  
DONT DO IT STAY AWAY FROM POST OFFICE I can not think of a single thing to say that is good about the post office we will just be glad when we can change provider next month
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
lowestoft Post Office  
AVOID AT ALL COSTS!!!! EVERY day I have trouble connecting to Internet. I have been on this supplier for over a year and wish I could afford to pay to dump it. My connection date came and went. After many calls to helpline and testing my line. Also me having to unscrew a socket which should not be expected of customers. I am disabled and found it quite difficult to get socket off. After a week an engineer was sent out and problem was a cable supplied with router! Whatever you do.... get your Internet somewhere else, anywhere else!
  • Satisfaction
    1 star
Tyne and Wear Post Office  
speed to slow below average for my area. also for last 14 months i another but trouble with it every day it play up i either can't connect or can find website because it run to slow. also put complaint in and i never heard it.Do why paid £26.99 for heap of rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Crumlin Post Office  
After my husband died,I decided to get a better deal (helped by my son) so opted for post office broadband as it seemed very reasonable and also included a new phone line(can't remember the deal it was less than a tenner I'm sure) I had complained for years to my previous supplier Fuel Broadband to fix my crackly line....never any joy from them,so I ditched them and got a new line for next to nothing and unlimited broadband on a very cheap deal (including weekend calls abroad)....Having read all the reviews on here I wasn't optimistic but I have to say I'm very pleased,I can't grumble about the broadband or telephony at all,it's all been reliable and I'm able to do all that I want, including using Netflix and catch up TV without any problems!! For me it's been great....Sadly it would appear I'm the exception!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Torquay Post Office  
Do not sign up to this isp. Live in rural area and was with bt, Internet wasn't too bad but didn't like the price hence my thoughts to sign up with the post office. Worst decision ever! Speed of 0.5mbps, to update a game on ps4 told me 80hrs.
Was stuck with them for a month, had to go through a series of tests on a laptop to prove how bad the speed was and they finally allowed me to cancel. However even though they let me cancel I'd still payed £80 upfront and when asked for my money back I was told I would get a £5 good will voucher. So one months Internet which didn't work cost me £75.
To top it all off I got a call from someone claiming to be tech team from the post office who told me they would fix my WiFi. That took remote access of my pc, turned out to be a scam and I was robbed of further £100. Makes me wonder if post offices servers are hacked as these people knew full well of my technical issues.
Id never sign up to them again for anything. You get what you pay for most of the time and in this case it proved to be true. Don't be tempted by there offer £20 or not, you don't want to paying for something that is useless. Please avoid.
  • Customer Service
    2 stars
Northern Ireland Post Office  
Service is unbelievably poor. We are literally talking 100k to 300k download speeds and highly frequent timeouts on upload and download. Technical team are rude, provided misleading information and did not resolve any issues, apparently they will 'try' to submit a ticket, haven't heard back from them in weeks. DO NOT USE THE POST OFFICE FOR ANYTHING. THEY ARE A 3RD TIER RESELLER. THEY ARE RESELLING THE RESELLERS SERVICE, TalkTalk. Save yourself the hassle and spend a tiny bit more money to get a service that you won't regret engaging with. Am putting full complaint to execs of Post Office as it is a disgrace they can continue to sell services that they can not deliver and talk to their customers in a rude and aggressive manner.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
DO NOT GO WITH POST OFFICE !!!!!!!!! signed up with post office.. cancelled the engineer as deicded to move and still being charged £64 pound for something that's never been plugged in and they can see that there end !!! My partner decided to go with them as they the cheapest and had took 4 weeks to set up worst thing we ever done had so SLOW Internet rang up at least 100 times in your months finally left them because of no broadband was promised discount on account for no Internet. No discount and a cancelling charge of 169 without the bill rang to cancel on the 6th April and being charged until 21st !!! Don't accept payment plans being passed to debt recovery. Absolutely disgusting everyone iv spoken to is rude and abrupt !!! Worst customer service wish I could put 0 !!!!!! DO NOT DO IT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea Post Office  
Regret switching to Post Office for our broadband. Consistently bad, connection lost multiple times throughout each day and excruciatingly slow speeds. On a good day I wait 40 seconds for a page to load. Scrolling up and down each page is painful. We're locked into an 18 month contract, so we're stuck with it. Wish we'd never signed up with them. It was such a bad decision.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glastonbury Post Office  
Okay so I was with BT and my internet was acceptable at a stable 3.5mb. Not great for broadband and costing £41 a month I felt bitter, so I joined post office at half the price.

Post office was live and my speeds were exactly the same as BT. This lasted for around a week until BT switched off their service or however it works... My speeds then dropped to 0.4mb and is now the equivalent to dial up. Pictures don't load, video takes a lifetime and then cuts out a few times so you have to restart. Online games are just not possible and I feel I have been sold a product not fit for purpose. This speed is also less than half of the lower end estimated speed of 1mb. I'm hoping because of this that I can cancel this contract without too much hassle but I may be wrong....

My 4G on my phone is far better and I wish I was exaggerating. DO NOT DO IT!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beccles Post Office  
Worst customers' service ever! The admin and accounts teams are highly incompetent, technical support totally inept.Their website and customers' service phone line are useless, which speak volumes about them. f you have a problem they'll manage to make it worse, with no reference or names to go back to.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Post Office  
Totally useless, just had an automated message on my mobile saying my bill was overdue, explained it was paid via my bank over the counter ten days ago and three days before its due date. Wanted me to photocopy the receipted bill and send it to them as proof of payment!
Not fit for purpose, connection is terrible I intend to contact offcom to see if I can get out of my 18 month contract, come back B T all is fore given!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stalham Norfolk Post Office  
Just want to thank the patient people who guided me through everything today. Found them so polite and helpful makes us sure we will not change our broadband provider. Please pass my heartfelt thanks on to them, they are much appreciated.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
West Lulworth Post Office  
If i could put 0 i would . The speed is ridiculous, i cant even watch a short video on Insta sooo how slow it must be. The customer service is no good either. They promised to call me back which never happened, they promised to look at internet speed never happened. Very frustrating experience. Wouldnt recomend to anyone!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oldbury Post Office  
The broadband is awful. This weekend has been the worst ever. Every 10 minutes it's cutting out. I call them and it's "ok" for about a day but doesn't last. When you call all they do is a quick fix. I'm receiving 10MB and when you look at other providers that is nothing. This past week I've called 3 times. I can't wait until my contract ends in 6 weeks.
Watchdog will be contacted.
If you buy anything cheap, it's usually rubbish and won't last. So spend a little more for a better service is my advice.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedford Post Office  
Ridiculously slow...
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeenshire Post Office  
Unbelievably slow (98% slower than other providers in the area). Incredibly unreliable.
  • Customer Service
    2 stars
London Post Office  
My PO broadband speeds were deplorable. Tests made using the PO recommended checker gave as low as 0.1. Totally useless. I stopped the bank standing order and found an alternative provider(Which using the same checker indicates 6 to 7) I have been harnessed by PO for money £272 +, threatened with bailiffs, had blazing rows. Finally they have withdrawn all outstanding charges. They now tell me that they have learned by their mistakes. Let us hope so for the next customer who is unfortunate, as PO states, to have an incompatible line.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Boston Lincs Post Office  
We were with the post office for 6 months for internet and phone. The phone we had no issues with. We had to wait a month for connection due to the engineer not bothering to turn up and then being told that despite it not being our fault we would have to wait another 2 weeks for a new appointment. The internet has been awful since we were connected - constantly dropping out on occasion for a day at a time. I would not recommend them at all, we will not be returning to them and have since signed up with another provider who so far are proving much more reliable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston super mare Post Office  
After complaining about horrible speeds and then realising I had the phone cable plugged into the wrong place, customer service helped me out and my broadband is just as fast as the broadband I had with Sky. I assume it varies by location but I get good speeds here.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
PENRITH Post Office  
Satisfaction - none
customer service - very poor
speed - worse than snail pace
reliability - completely unreliable
Hutton Post Office  
This is on behalf of my mum. she has been with these people for quite a few years now. The broadband speed has been pitiful throughout. However there was a period last year (late sept. to Feb this year) that she had no internet at all. They claim their systems had been hacked and a fix had been sent out. Mum was in hospital during the time of the fix so it wasn't fixed. The bill arrived, she paid it except for the £26 broadband portion as she had had no service. She has a lifeline system in case she falls at home (she's 82), regardless, they cut off the phone because of the £26! She had also rung them and talked about it and someone was supposed to be looking into it. The more I read about them, it makes me wonder how a bunch of callous thugs like this are allowed to remain in business. Caring Britain eh?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Post Office  
Without a doubt the worst broadband I've ever used. I would get better connection if I plugged the wires into a cereal box. The post office are literally getting money for nothing. DO NOT WASTE YOUR TIME OR MONEY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle Post Office  
When we joined about 4 years ago, they were very good for service and price although the speed was slow. Have been asking them to do something about the wretched service for over a year. They say there must be a fault somewhere in the physical line before it reaches our house, and I can only assume the potential expense of locating it is the reason they do not bother. The helpline people are generally snarky and aggressive and nobody will take our complaints seriously. Shortage of alternatives is the only reason we are still with them. Forced to take unwanted landline as in very rural area. Internet drps off from anout 3.30, and is often unuseable at peak times in the evening.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ludlow Post Office  
Unbelievable lows in respect of product and customer service. about 1.9mbps, may as well be dial up. Continually lie about giving you call backs to help sort out a solution. Mention cancel in contract and they immediately trot out that they meet OFCOM standards and as such there is nothing they can do. Clearly all agents are well briefed on this. Annoying thing is only under contract as moved house and remained brand loyal. Offered to put me on a fibre trial at more money to see if that helped. No guarantees offered though. I asked if this would start a new contract length, they said yes it would. So to attempt to get anywhere near a decent speed I have to pay more and gamble that it delivered, otherwise I am locked in longer to a more expensive white elephant.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
Broadband keeps going down. Not possible to watch programmes without continual interruptions. All phone calls to complain end with nothing being done. My daughter goes next door as she now refuses to use post office. Time to move.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
stoke on trent Post Office  
Switched to Post Office Broadband in 2016, as a response to BT continually upping their prices. I think I've made a mistake. The broadband is about as slow as it can get without actually stopping completely. Customer service is reasonable, once they've answered the phone - which can take some time.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    3 stars
South Lakes, Cumbria Post Office  
Slow speeds often under 0.90mbps, can't watch any video even tiny ones. Drops out several times a day. raised 5 tickets, each one says its been fixed but it hasn't. Not impressed, I will have to go back to plusnet as soon as i can escape, but took out 18month contract. When on phone to tech they seem very attentive and say they will call back but hey, they don't! poor - such a shame i had hoped they would surpass the giant BT but no, just cheaper..
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
dunsfold Post Office  
Received this broadband and have had a long unsatisfactory journey with the post office. Started with not receiving our router until day 15(one day after the cooling off period had ended) then had a further wait before the router would even work. In the meantime we had received our first bill for a service and product we couldn't even use.
Following this within a week we had called them up complaining about how slow the broadband was. They suggest doing a speed test. Attempting to get the details to carry out the speed test was like pulling teeth. Then finally we are told we need a laptop and have to hardwire it in order to carry out the speed test. We have I phones. We don't need or require a laptop and so don't own one. What's more we genuinely don't know anyone who owns one. We were met with a bit of confusion here as to what we had to do next.
Following this we are met with the cold shoulder. We were hung up on twice when we attempted to tell them we wanted to leave the post office as the service was shoddy,unreliable and slow. The internet would switch of and on. The router would just do its own thing really. Then we are told that we would have to pay the full fee of over £200 in order to cancel our contract with them. We told them they hadn't delivered on their service and wouldn't be paying it. They have since contInued to follow on with their actions and have sent us letters asking for the full amount!!! They have got to be joking!!!!
DO NOT EVEN CONSIDER HE POST OFFICE!! USELESS UNRELIABLE AND SNEAKY
Newcastle northern ireland Post Office  
Moved from BT as thought a better deal for unlimited broadband. Speed is very slow and I keep getting disconnected. Cannot access my account on line by my IPad as I do not have adobe flash player installed! Why do I need Adobe when all I want is to access my account and go paperless etc. Would not recommend and will change provider at end of contract
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Paignton,Devon Post Office  
Speeds at less than 1 mbps at peak times and still advertising 16 mbps useless customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashkirk Post Office  
I got Post Office broadband in on 9th December,and as I write this review today on the 5th February I still don't receive a service. I have lost count of the number of times I have phoned up for assistance,only to be fobbed off. I have been told three times that an engineer would be sent out within 3 working days.... I'm still waiting! If anyone is thinking of signing up to this service,my advice would be DO NOT EVEN CONSIDER IT. Pathetic service and pathetic customer care,and that's me being kind.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carnlough Post Office  
I have been with post off broadband for about 3 years and haven't had any significant problems. customer service has always been excellent broadband speed and reliability has always been great. thanks to everyone at post office for a fantasic service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
halifax Post Office  
The most awful broadband supplier ever. A month of speeds at 0.3Mbps, before they agreed to allow me to leave without charge. Still they are trying to send me a bill of £220 for early termination. I have paid for broadband for 4 months now and they refuse to refund the broadband charges I have paid. I now have approx 30Mbps with Origin Fibre for the same price (exactly the same telephone socket!)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucestershire Post Office  
Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Home Post Office  
Awful internet... the worst I have ever used. Cuts off constantly, 10-15 seconds to load a web page, can never watch anything online... Have been less that useless when phoning to see what I can do, wont allow me to cancel so am having to pay ectra to use my 3G phone internet for streaming... how can they get away with this?! Awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucestershire Post Office  
I would highly recommend NOT using post office broadband, I am sick to death of the wifi going off every 10 minutes, it's slow, unreliable and I can honestly say it's the worst, absolutely appalling, I pay everything on time and I'm still having to cope with a rubbish broadband. I am a student and it is vital that I have good internet access with all of the assignments I have to do. I definitely will be going back to BT, it may be expensive but you get what you pay for!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Home Post Office  
There isn't a barge pole long enough. Steer well clear. Evenings and weekend speeds remind of dial up internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Argyll Post Office  
Cannot wait for contract to end. Internet virtually unusable in evenings an at weekends due to slow speeds. Can never get through to customer service as always put on hold. Avoid at all costs!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwickshire Post Office  
been with them since the 9 of this month Internet slow keeps cutting off been calling them loads of times with no help telling you to turn off reset over and over upload is about 1mb they keep saying its our phone line box which was just new last year with EE we going over to talk talk in 7 days but this service is a joke I read so many bad reviews on it I regret it charging to them they changed me £35 only been with them 2 weeks with a not working broadband yours love taking money £140 for someone to come check don't think so don't go with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
saltcoats Post Office  
How I wish I had read these reviews before signing up in August last year! The broadband speed is appalling. I have phoned several times to complain, the latest being last week when I was advised to submit three speed tests per day for a week through their support website. I followed this to the letter, phoned today and was told none had been received! Was also informed would have to pay £140 if I wanted an engineer to come out to check. In five months I have rarely been able to watch anything through my android box.Terrible service. Avoid at all cost.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Newark Post Office  
First off, Iv'e been with broadband for many years (Since 2009/8) Which, i will admit was easy going and no issues up until around 2014. The speed's is Horrible, and Should not be sell able in my opinion. I have given chance after chance. (My speed Fluctuates well below 1mbps and 0.09 Upload) Im disgusted at this service, Avoid this service And go to a better provider. The router also decided to stop working at random intervals. and has to be rebooted. Im going to be swicthing over to BT Infinity in the coming weeks to get away from all this. The only decent thing about PO Broadband is the fact that you may, if your lucky enough will get someone who can actually help and NOT waste your time! Also, if you go over your usage limit your speeds drop horrendously! I mean, they give you Horrible speeds when not capped, and they have the cheek top cap you lower, even though your already under 1mbps. Im absolutely done with this company! Avoid like the plague
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Scotland Post Office  
The availability of Internet services is so limited it unbelievable. After suffering for nearly two years with limited services and no actions taken by the Post Office I can only say avoid the broadband it's worth paying a little more with another provider. Customer services have several stock phrases and rarely deviate from it. Do not consider this supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
nantwich Post Office  
Very poor customer service. They just send automated reply to complaints and no other response. A 1 star ratting is too much. Deserve zero rating on all categories. Worst broadband provider in my experience.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wrexham Post Office  
I have had no internet for a while now. I was late paying my bill. But it was paid in full on friday 13th january 2017. for the amount of £48.70. It was paid by visa so it was an instant payment. I have rang your VERY rude customer service twice. once on saturday 14th january and once on monday 16th january on saturday i was told it would be back on with in 36 hours. When i rang monday i was told i was still going to have to wait further. Most possibly until wednesday 18th january 2017. WHY do i have to wait 5 days to get resumed service? Most companies have it back on with in 24 hours. When my bill comes at the end of the billing month i want those 5 days payments refunded. I do not see why i should pay for almost a week of having no connection. This is not acceptable. Yes i was late with the bill as i had cash problems. But i still paid the bill as soon as i could and i think this is discusting service. I have had this problem before having to wait 3 days to get my service resumed. I made no complaints as i know i was late. That being said. I can not help if i have had cash flow problems. I HAVE ALWAYS sorted things as soon as i could and i want that to be recognised. I completeley understand the restriction and cut of service until a bill has been paid. That is common sence for a company. But i also believe as soon as your customers side of the bargain has been met. In which MINE HAS BEEN. they should be treat as well as any other customer. I could not help my circumstances. You may not understand that. Your probably a millionaire with no cash worries at all. But i am not. I am just an ordenary person in an expensive society trying to make the best of a bad financial situation. i need reconnecting the internet is mostly the only form of communication i get as i have MENTAL HEALTH issues which stop me from from going out and communicating. I have nervous breakdowns when im in public situations that i can not handle. Saying this. i still need to communicate or i would be compleatly alone. I do not appreciate this at all and i seriously want every day you have made me become a social leper by having no internet refunded off my bill total at the end of the month. your company is disrespectful and so is your call centre. This is not acceptable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Worksop Post Office  
The worse broadband I've ever had, and very bad customer service. It actually shocked me how bad and ignorant the customer services was. Should of sticking with sky for the extra few pound.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Please friends dont go for post office boarband and phone .They hided everything and cheated us anytime calls what they added to my account without my agreement and they charged me £120 extra and the boarband speed is rubbish.The Customer service peoples are so rubbish and head weighted peoples .They should change train those peoples to speak politely.I hate the time the time we wait for them to answer us and the way they response is not acceptable.please dont go for it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Winchester Post Office  
the broadband really bad not even 2 weeks with them it keeps cutting off going slow preamble alter problem the custom help line not any better its the worse broadband out I can see with so many reports on them I have changed but my first bill is £35 and I only been with them 1 week that's shocking you internet not been working since it went live just last week 2017 people don't go with them avoid them you be dissepiment
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
saltcoats Post Office  
I don't know what's happened to the Post Office, but I certainly would recommend AGAINST choosing them in future. Initially, 2 years ago, I dealt with mostly good Call Centre staff, (excluding their insistence on paying by DD, which I refused, having already been paying by S/Order instead, perfectly efficiently).
Over the last 6m-1yr, my internet speed, accessibility and freezing has become progressively worse, to the extent that I have lost very important work, missed priority deadlines and been unable to access valid pages when necessary.
The latter response of their Call Centre has been "change the white 'adaptor' socket lead", "unscrew the wall socket and plug into the socket inside" (which also happens to reveal bare wires in doing this), "run the speed test websites yourself" (despite not having internet access), "borrow someone else's pc/laptop" and "if we have to send an Engineer out, it will cost you £140"! (This doesn't count the times they tell you to do the standard reboots, checking of leads, turning power off, unplugging and putting your pen in the hole in the back of the router... ). I have still been left with no access, have had to pay to visit local Internet Cafe, missed deadlines for online payments and applications, (NEVER received an apology,) nor received replies to numerous e-mail queries when fed up of calling "Support". Think they must have moved Call Centre overseas as nowadays there is a distinct lack of communication too! I shall now, reluctantly, have to seek phone and broadband elsewhere.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Exeter, Devon Post Office  
I have had post office home phone and broadband package for over a year now and I can honestly say I can't fault them.My installation was free and was sorted out very quickly with text message updates.The landline is great and I have chopped and changed my call package several times (via my on-line account) currrently I pay £4 extra a month to have free anytime overseas phone calls....amazingly good value!! The broadband router looked a tad flimsy and cheap when it arrived but astonishingly it has provided consistently reliable internet (we watch Netflix every night).....am I the ONLY satisfied customer on here?!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Torquay Post Office  
Terrible service with atrocious speeds; avoid at all costs!
Cornwall Post Office  
Just awful. Every day it drops out for hours on end. I've had a few days in a row where it does not work at all. Every day I have to reboot it several times. Customer support was good. They reset it from their end, gave me a new router and even got BT to change the telephone wire. However it just never works properly. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    1 star
Dunstable Post Office  
Hopelessly slow and intermittent. To cap it all when the router failed they refused to replace it as I was "out of contract".
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Anglesey Post Office  
Changed to Post Office Broadband in the end of October and really regret doing it. The connection is unreliable and almost everyday I have to restart the router. It's very slow also, PO promises between 2 and 4 Mb/s but it's very rare that I get a bandwidth greater than 1 Mb/s.
The support is a joke, it's very difficult to get through to someone, usually it takes more than 15 min before we get to an engineer and they are not prepared nor technically skilled for the job.
Very poor service overall and I really recommend to stay away from PO broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maidenhead Post Office  
Changed to post office a month ago since then I have experienced nothing but trouble with my internet speed I cannot do anything with it. I rang their helpline to no avail after about a 15 minute wait each time the person(s) that I spoke to hadn't got much idea first person I spoke to told me to dismantle my incoming telephone socket & if that didn't work go on the internet and do a speed check 3 times a day for the next week and forward it on to BT . The second person informed me that she would do a line test which I was informed it was ok then I was told she had increased the speed to a much higher setting so I did a line test and it was no different from the 2.5 I have been receiving all along,I was also informed that if an engineer had to attend there would be a charge of £140 of which I would have to pay if I wanted to resolve the problem. I think I was told this in order to stop me complaining too much . If anyone is thinking of changing to post office for their internet (DONT BOTHER ) I cannot believe I've got to endure this poor service for the next 18 months until my contract is finished.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edingale staffordshire Post Office  
Rubbish - unreliable connection - slow -
Routers which dont work
cannot connect to my email
Voicemail is unreliable
Hidden connection costs

The only reliable thing is they never fail to collect the money

I would not reccommend this service and I have the premium package!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rhydlewis Post Office  
Just been without a landline or internet for 16 days, all without explanation or adequate compensation. It took 13 days of recorded messages ("thank you for your patience") before we got through to a real person on the "customer care" line and an engineer was called.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Ceredigion Post Office  
We've been with the Post Office for over two years now and contrary to many other reviews, we haven't really had any problems (touch wood, I hope I'm not jinxing myself here!). We're in a small town. We regularly stream Netflix, Amazon Prime etc. on the TV or PC with no problems; downloads on the PC are fairly speedy; and my son plays hours of online gaming such as League of Legends generally with no problems. He has complained about unacceptable lag if he is in a game and we try to watch Netflix but otherwise no issues. We regularly have two laptops and a PC running at the same time, all watching YouTube or skyping etc. I've only given four stars for reliability because we have had the occasional short period (a few minutes up to 20 minutes) of either very slow running or total unavailability for no apparent reason, but this only happens 3 or 4 times a year and hasn't really been a problem. In general we are happy enough with it. I haven't had to deal with Customer Services but don't recall having any trouble getting it installed in the first place.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Northamptonshire Post Office  
I am astonished by how bad the customer service is. Can't comment on broadband and phone as it still isn't working
Bromley Post Office  
The worst broadband supplier I have ever had.
Customer service non existent they do not understand the meaning of service.
Broadband speed less than I used to receive in the 1990s on a dialup service.
Broadband reliability is a joke, There is no reliability. and it seems the Post Office could not careless about service or customers.
I have complained since the start of the service about the speed and power or lack of it of the wifi router supplied, no one bothered to contact me to resolve it, since then complained via resolver had a pathetic reply that they had problems affecting thousands of customers and they were in the process of getting things sorted but giving no idea of how and when, no apology no offer of compensation, The complaint was made via resolver on the 1st Dec 2016 and is still not sorted, In my opinion the Post Office is the most useless broadband supplier in the country.
The service is so poor I would not recommend the Post Office for anything.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
plympton Post Office  
Charged unknowingly. Terrible stability.
Run by talk talk so has the same rubbish as talk talk. nothing is different. Worst rubbish ever.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Barton Upon Humber Post Office  
Broadband has been slow from the outset but accepted this as we live some way from a town. it appears that other providers are much quicker, even in our area too.
Customer service is also very, very hazy with disinterested and aggressive call staff.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
east yorkshire Post Office  
Do not go for Post Office Broadband - prices are put up as soon as you are in a contract the coverage is very very poor - go with BT and get a good service for the cost you will end up paying with the Post Office unfortunately I read the reviews after I entered into a contract which was a very stupid bad move.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Powys Post Office  
Utterly disgraceful service. Nothing but problems since day one. the technichal helpling is a joke as the staff have little or no training. They constantly mess up bills and take more money then meant to. And to top it all off, the internet provider isnt actually Post Office at all it's Talk Talk. If they had been honest about this from the start I wouldn't have joined them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayrshire Post Office  
Absolute rubbish! I've had 5weeks of intermittent service now and it's a joke! Sometimes I can stream movies and tv and then seconds later I cannot even open a Watsapp! I've made numerous calls and spoken to lots of useless staff who, quite frankly, don't care. Youre constantly put on hold and required to do stupid 'routine' tests EVERYTIME (Even told to 'turn it off and back on again' because clearly I wouldnt think of that!) Put on hold for 40 mins at least each time before you can speak to anyone and then they constantly threaten to charge you for callous fees. Thank goodness my contract expires in a months time because I will be cancelling and (attempting to) get back some of my losses... I had to increase my mobile data and stay at work late to enable my kids to use work computers to complete coursework etc. And as I have no landlines I had to call from my mobile! They are absolutely rubbish! I cannot recommend them enough-steering clear, that is!
Honestly! Just don't bother, unless you want to waste your life on hold and frustrated!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Clacton Post Office  
So many negative reviews on here!!
I joined 5 months ago and have had no problems. So many people don't understand how broadband works saying slow speeds etc! Its BT openreach who cap speeds, if you're on the talktalk technology you will have better speeds as it's new. same speeds as talktalk, sky, plusnet etc it's all the same network!

Customer service is good, could be better, it's cheap, reliable, and pleased with how much it costs me. Can't complain! :)
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Essex Post Office  
Lost broadband çonnection and rang their customer services?Put on hold for one hour.Gave up and tried again a couple of times with the same result.You have to pay for this.Sent them a letter.No reply.They are a sick joke and can't understand how they can get away with it.Dont go anywhere near this company.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Plymouth Post Office  
Shockingly slow "Premier Broadband". Used to get 4Mbps from BT, now getting 0.8Mbps from Post Office. It really limits what you can do. Customer service is non existent. Spent hours on the phone listening to their so called "music". Gave up in the end. No response to my emails either. I would strongly recommend one of the slightly more expensive options.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Gloucestershire Post Office  
I really wish i had read these reviews before taking PO broadband, they completely mirror my experience. I too have had to pay to get out of the contract as the service was not fir for purpose, how can they keep getting away with this? it has been a very frustrating time all round. AVOID, AVOID AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bramcote Post Office  
I wish I could leave zero rating for all the above. Only been with them for 4 months and have nothing but trouble with the broadband. Customer service or not service as the case may be is more or less inaccessible the averge waiting time for an adviser is 48 min's an absolute joke. I had to go into work to EMAIL them and they don't even bother to acknowledge you. I wish I'd rwas the review's. Counting down till Sept so I can get a new provider
Manchester Post Office  
Wow, thanks everyone, ordered it last week, now cancelled it, reviews are horrendous, glad I took the time to read it. Got 20 GB for £20 with o2 SIM only deal, might as well keep on tethering. Thanks again.
Bromley Post Office  
When I first began with PO a few yrs ago they were ok...a helpful Welsh customer service. This yr my internet has been off for 4 out of 12 months with no compensation. It takes TWO HOURS to get thro' to them by phone. They NEVER return calls. They ask you if you want to do a customer survey after the phone call. I always press YES, but there has never been a customer survey...I'm not surprised they don't want to hear the truth about their appalling service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
Newton Stewart Post Office  
I wish I could leave zero stars. Broadband speed pathetic and variable. In evening it is impossible to get a satisfactory speed to watch a film on Amazon Prime
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northallerton Post Office  
To say this broadband was garbage would b an understatement, stay away if u value your sanity !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bootle, Merseyside. Post Office  
I got no broadband service from Post Office during the 5 mths I was with them as they never managed to get the BB up and working. It cost me hours of time calling them, lost bookings for a holiday cottage, (with no wi-fi people cancelled) and time travelling to try and sort out the problem. In all it was very stressful. Please DON'T go with the Post Office. In the end they only gave me a refund of £50 which didnt even cover the DD bills they had already charged me for this.
Trefor Caernarfon Post Office  
Well where do i start maybe nov7th when broardband went live ,yes great came on when they said and since the8th nov on /off and this last week off , phoned the support number and calls may be recorded message and thats all i got for 6 days probely 6hrs on call in a que
POST OFFICE GET YOUR ACT TOGETHER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Southampton Post Office  
The broadband is shocking and there customer service is just as bad. Avoid at all costs. Also there very crafty in the fact that there cooling off period ends on the go live date. So if you end up not liking the service your stuck for the whole 18 months
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Grimsby Post Office  
Rubbish, have had no internet for 3 days, has taken me 3 evenings to get through to them only to be told id have to wait 2 working days for even any help at all, and it being Friday they don't work weekends!! asked if I could get a refund and finish my contract as they were at fault was told at a large cost I could !! RUBBISH !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
wadhurst Post Office  
When you have a problem, no one to talk to....on 4th call land and 40 minutes later, as by magic, help at the end of the phone, problem solved in two minutes. I would like to give negative stars for customer service The tickets that you can raise on line to request call back are worthless, raised 2 but NO call back. I bet the CEO do not use Post Office for his/her broadband. Cannot wait for contact to finish, the bye, but who to??? Grumpy.,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Kings Lynn Post Office  
absolutely furious 3 days hanging on phone to listen to that dreadful durge'no internet proper for nearly 2 weeks ,time wasted waiting for response, still got nowhere, reckon customer is important in that case answer our calls and prove it, internet required desperately for 3 people with mobility issues, that aside this is disgusting
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cornwall Post Office  
Disaster!
I should have gone live a week ago before the the very cheap looking router they sent was faulty. Spent an hour on the phone and they agreed it must be the router. Send me another then I said. Nice, policy is near the to do anything on the good live day, even though they agreed ed that the router was at fault. So had another hour on the phone having the exact same conversation. Eventually they agreed to send another router but it could take 3 working days to arrive. Bear in mind that this is the post office!
After a week no router so another marathon phone call. I'm told that they aren't sending a router but an engineer has tried to call me. I have no missed calls! I eventually realise I'm getting nowhere and ask to speak to a manager. I'm cut off!
Been trying to reconnect for 1 hour and 14 mins. "We are sorry for keeping you waiting, we will answer your call as soon as possible". What a big mistake I have made!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
Worst broadband ever i ever had i wish if i knew anything or asked any 1 before signing up
1) 0800 no not free
2) router you have to reset 10 times a day
3) customer service waist of time
4) price increase every month without any notice
You lucky to to get 1mb
5) speaking to c/service talking to a wall minimum 45min waiting time
6)please please don,t join post office broad band
7)no good and its not cheap will cost you more then sky
All i can say don,t take my words for it just think before you join these cos if you do they will rob you every day and you will regret it day and night for rest of your life if i say biggest mistake of my entire life it would be POST OFFICE BROADBAND
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SHEFFIELD Post Office  
I wish I'd never suggested this broadband provider to my partially disabled Mum. A nightmare from the beginning setting it up, and now we are into day 7 and she still has no broadband as they said that there is a BT outage problem affecting not just them, but other main broadband providers. I am going to negotiate trying to come out of the contract for her, all she needs it for is to send me an email and to do her food shopping. Very very poor experience, we are going to another provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire Post Office  
Probably the worst decision I have made to switch providers to PO. Was totally fed up with BT especially after they hiked rates and couldn't/wouldn't enable fibre to our house after they advertised that our exchange (400 yards away) had been enabled. At least with BT I could stream Netflix which I can't with PO. Sometimes better the devil you know!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Swansea Post Office  
The worst decision ever to sign a contract with post office. Moved my flat and requested customer service to change my connection and they tolfd me that it will take atleast 6 months that was a complete joke and I have to pay £200 which I agreed to pay but they were short of staff to change my connection. Yesterday i paid £194 to recovery company. If you want to join post office internet please put some extra cash in your account to pay.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Post Office  
Switched to them about 3 weeks ago but unfortunately they have not managed to get broadband working. Currently only getting under 1mb and often not even that. Having to switch to another provider shortly. I must say customer service staff have been extremely helpful, patient and courteous at all times, unfortunately let down by the technology.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Hilmarton Post Office  
Shocking customer service!!!
Left me without internet for over 4 weeks in total(over a 3 months period) and still made me pay bill....without a sorry or compensation .
download speeds are dreadful.....it's quicker to light a fire in your back garden and send smoke signals instead.
. when you do phone them they will keep you on phone for nearly an hour every time.
Hold your heads in shame po... shocking customer service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Telford Post Office  
Nothing to worry about really, I changed back to Post Office after a couple of years with Talktalk, never had any major probs until this weekend, when, along with everyone else (or so it seems) intermittant router failure to connect with the system. I too have been cut off by them when trying to phone. I notice someone else managed to speak to them and was old it should be back to normal in 72 hours - hey ho !!
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
East Dorset