Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 1110 customer ratings since 2018-06-19 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

826 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
Being a previous BT ISP user for many previous years, this PO basic Broadband deal has saved me 60pc of my previous line rental/charges, in the first year (ok, I cut out the free weekday calls). Even at the full rate, I now save 30pc of monthly fixed costs compared to BT. Please note that I am a light Internet user (Chromecast are my biggest downloads), but my service has now been faultless for 18 months.
I recently contacted PO for Freephone tech help (on my Girlfriends service!) and as well as getting straight though to a very helpful English guy, the problem was resolved by him, remotely, within 1/2 hour, Well done, thanks. Summary is, I have a great service at a great price, for my requirements.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
W Sussex Post Office  
After naturally accepting the transfer from Fuel Broadband in the summer, we've had nothing but continual dropouts (many per day) and at best 5.8mbps & 0.9 upload speed.
Lost count of the amount of phone calls I've made and the amount of 'try this' and 'try that'. Even though nothing has changed in the house and all of our previous providers gave an acceptable service, they make out it's a problem at my end. They eventually raised a 'ticket' and an 'invisible' Engineer fixed the fault on the line. Utter rubbish, it never happened, it's still no better. Any one got a magic wand?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Post Office  
Refuse to even rate this diabolical excuse of a broadband service. Like alot of people we naturally transferred from Fuel Broadband in the summer and had nothing but many daily drop outs and a very slow speed which seems not much better than the old dial up days. On a good day we get 6.5mbps and an upload speed of 0.9. I have lost count of the many phone calls I've made and how many times of been told to try this, that and the other! Spent a week plugged into the master socket, changed all of the micro filters (again!) and finally they raised a 'ticket' for an engineer to come out. Waited around for the 4 possible days that they should have visited me, only to receive an email that the Engineer had been out and found the fault externally to my property. Guess what? It's still no better. They remotely changed the 'channel' on my router, still no change. I've had many providers over the last 15 years without any issue (including talk-talk), nothing has changed in the house and I'm not prepared to accept that there is. They are totally, TOTALLY useless. We've all been conned by the historically good brand name 'Post Office'. Somebody please help!!!!!
Chesterfield Post Office  
Absolutely appalling. Previous provider taken over by Post Office. Problems with Broadband, then was informed that I had moved to another provider and that my account was cancelled. I did no such thing, after hours on hold I was told that it was hacked. They were also charging me £200 for early cancellation of a contract that I did not start as I had been with my previous provider for a number of years before they go taken over. It's not just the problems, but that nobody appears willing to sort any of them out. Just fobbed off. Worst customer service I've ever experienced.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Moray Post Office  
I've given one star is it's the lowest it will let me go. If you want internet access everyday then don't bother using the post office. If you want Internet for 3 months and pay for 18 months then this is the company to use. When my works correctly I'm lucky if I get more than 1mb upload speed and no more than 5mb download speed. If you raise a ticket with them they just fob you off basically saying try this etc which you would of done anyway before raising a ticket, it does however magically work again after raising a ticket for a day or 2 then nothing till you complain again. AVOID THE POST OFFICE AT ALL COSTS!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Staffordshire Post Office  
Why didn't I read the reviews first:( I have nothing good to say about the PO. Worst broardband EVER. Do NOT use them. You will regret it. I'm shamed to even be giving 1 star
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shrewsbury Post Office  
Since PO took over from Fuel the connection was very poor,complained to PO they blamed router ,gave me a better offer with new router,now its worse !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stroud Post Office  
me and my wife live 0.4 miles away from the exchange and are internet speed is less then 5mb this crap they need to boost it
thornaby Post Office  
DON'T Get Post office broadband it's not worth the hassle, call after call didn't resolve the problem even when i quoted the consumer rights act 2015 that in my opinion they were not providing service with reasonable skill and care and that, the contract was unfair and that,that meant i could cancel the broadband contract with no penalty but they were not interested so i am faced with a penalty of £110 pounds to cancel the contract. I repeat DO NOT SIGN UP WITH POST OFFICE BROADBAND It's not worth the hassle
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Norwich Post Office  
4* for customer service as change over was trouble free and service at branch was friendly and polite. Trouble is the broadband is utter crap and I'm tied in now. Debilitatingly, business damagingly slow, absolutley gutted. Seen what others have written; seems pointless even complaining. DO NOT TAKE ON PO BROADBAND! You get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Port Talbot Post Office  
No stars at all.Faulty broadband from day one with multiple excuses as to what was causing it. Four months later,2 new routers,endless phone calls and about 5 engineers and 3 emails I have pulled the plug with post office,cancelled my direct debit and went with sky,guess what? No problems at all.im currently waiting on a £45 refund.AVOID!!!.
Newcastle Post Office  
Very slow Internet speeds often less than 1mbps. Despite reporting this many times there has been no improvement.Have been with them a long time but recently the service has gone seriously downhill, although they have hiked up prices. Avoid avoid avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Post Office  
Slow and a lot of buffering when I do get a website. 10 mins plus not unusual
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
STIRLING Post Office  
Broadband speed so slow unable to do anything as websites time out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset Post Office  
I have been with the PO for about 10 years now. I can honestly say there never has been a problem with broadband at all.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Saltcoats Post Office  
Hi I got switched over to post office broadband without my knowledge never got email or call to tell me I had a new different provider . Internet speed was under 2 mb very very slow also . They also charged me £33.50 per month when I used to pay only £18 per month and I only noticed by accident when I checked my bank statement . I called them 3 times to complain about switchover without my knowledge . First 2 times I called I got real bad customer service who were not even able to answer my query . . So I. Called after 3 months oh slow internet. Speed to complain and was told there is not even a complaints. Procedure as all complaints. Are down to the managers. Disgressiom Wich is absoluteley not good enough , I then asked to speak to a manager and was told the manager was to busy to come speak to me on the fone. I then decided to cancel my services with them and they said I had to pay another months worth of service first Wich is not acceptable . . Not a good service at all with no decent customer service with no complaints procedure . I'm now thinking of taking legal action for the lies about the service they told me also they still expect me to pay another bill for a service they did not provide. Anyone willing to go with them must be crazy so I urge anyone enquiring not to go to post office broadband . It took over an hour for me to speak to the cancellation department . Terrible provider..
Edinburgh Post Office  
It appears the trouble with these sites is the only people responding are the people who have suffered problems. Since switching to the the Post Office over 18 months ago from Virgin who's broadband only worked around 3 days a week. Since joining I have had few problems and the customer service is the best I have experienced, you only have to wait a couple of minutes for a response, some sort of miracle compared with everywhere else
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Guildford Post Office  
Hi. Having trouble writing this review as my speed is between 0.27 and 0.50 Mbps. New router, 2nd in a couple of weeks, is just as bad as before. Customer service is dreadful - from people not putting notes on your account to people that sound like they're half asleep. Offering you a credit of £5 for your trouble... I'm getting married at the end of the week and can't get onto basic websites. Emailing from a phone is not easy. I'm off to Virgin then...! AVOID! P.S. lowest speed in the country - look it up!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Greenock Post Office  
They took me over without my knowledge. They did not ask for my agreement if I want to be their client and kept taking money of my account for 3 months before I even realised. The broadband itself is extremely slow and the worst I ever had! Do not do it to yourself and never ever ever go with PO broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yeovil Post Office  
Sorry , no good points .
Dead slow internet speeds.
Phone line far too hit & miss .
Direct Debit payment NOT TAKEN ONCE in my 18 month contract on the date it was supposed to be taken . They blame it on my Bank . Yeah, right .
Not easy to stay on top of if you're on a tight budget . Overall review - GO ELSEWHERE - ANYWHERE ELSEWHERE !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Westcliff on Sea Essex UK Post Office  
This company is absolutely unbelievable, took over when my old provider went out of business made mistakes. Customer service advisor are either not trained or a bit dim. Had to ring every month for o check why they keep charging me more than my plan when I haven't gone over my data or used my phone. fed up and only been with then 3 months. I won't be renewing in 18 months. Rubbish companythey should stick to delivering letters.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Doncaster Post Office  
The only polite word to use is NAFF.
Upload speed .4, download speed .3 and if i try to log onto my online banking it times out. Maybe I'll try during Match of the Day...
Cannot comment on customer service - i'm phoming them tomrrow to asak for a speed check from their end!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Somerset Post Office  
Very slow, screen just freezes for ages. Can't watch YouTube just cuts out after a minute.
Stuck till end of contract!
Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LEIGH-ON-SEA Post Office  
Absolutely appalling!
By far the worst broadband I have ever experienced (or even heard of).
I can get up to half a megabit on a good day but in the evenings the speed drops to 20 kilobits, if it works at all.
Don't be fooled by deals that sound good - post office broadband isn't worth having.
You have been warned!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Cumbria Post Office  
Can't give any stars. this is the worst broadband provider ever.Don't go near them with a barge pole.
Chatton, Northumberland Post Office  
Utterly useless!!!
The claimed "UK based call centres" cannot speak English.
The "Post Office" is just a virtual company using their name to generate an income. They are in the final death throws of their name having made one abysmal decision after another for decades. They sell their name to be used by other utterly incompetent organisations. This include things like banking which is actually The Bank of Ireland.
I have spent several hours on the phone and the internet trying to buy their broadband package and failed. Absolutely nothing works!
The web site is useless and tells me once I have saved my information details and return to place the order that as I have an "account", which I don't, I cannot re-enter the information and I need to log on using an Email address and password which most certainly do not exist. The idiot third world helpdesk, not only cannot understand anything that is said to them, but insist that I have entered up information on the web application that I most certainly have not entered.
Complete and utter dysfunctional rubbish that prevents me from even signing up.
Thank goodness I spotted the reviews on this web site.
From my own research, if you want a low speed service that is managed properly, you will need to spend several pounds more per month to get a better "help desk".
A "business" really can't get much worse than this!
It's obvious from recent reviews that the "Post Office" broadband, or at least the real broadband company behind the name, have recently "done a deal" for even cheaper "help desk" staff behind the scenes in order to prop up the profit margin.
Sadly most other companies have followed the same behaviour. This includes Virgin who can now cut off an essential service to a business for five days without any ability to address the problem by their off shore "help desk" for five days. Another automated price rise means they want £34/month for the service!
Hence my looking for a better supplier.
It obviously is not the "Post Office"!
Winchester Post Office  
Worst company I've ever had to deal with in 26 years.
Rock bottom customer service, after nearly 6 months I still have not received my welcome pack, despite requesting it 9 times, also have the spelling of my name wrong, no bills get sent to me - all I get told is that I can view them online and if I read my ( non existent welcome pack/contract) it tells me how to do so on there. As a result, I've had my service cut off once due to an unpaid bill - paid immediately as soon as I received a nasty threatening letter - it seems they do know my address after all!!!! So why no welcome pack or contract????? I don't even know the terms and conditions of my deal as they continually fail to send it to me.
I've had my line fixed twice now as it didn't work, and now after having been cut off and restarted again it runs at an unusable slow speed, told to wait three days to wait for it to catch up! A catalogue of mistakes and utter uselessness from the post office - and their customer service is the worst I have ever experienced. Stay well away from this useless uncaring company as they are incapable of helping you or sorting out problems in any way - shame I can't give them minus marks actually as it would be minus 5 stars - they are honestly that bad!
Find a reliable, trustworthy company instead as the post office will not give you anything like what you ( quite rightly) expect. They are utter rubbish!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Banchory Post Office  
Supposed to be fibre, getting < 2Mb/s.
Try phoning and half way through entering the number being called about it hangs up. Tried from mobile and landline, would exit if I could
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
glasgow Post Office  
Looked at the reviews here after I'd ordered and feared the worst, especially after a disastrous attempt to switch to Sky nearly 2 years ago. Actually it's worked out really well so far. I am saving nearly £150 per year and I am getting the same service. Went to bed one night with old provider, woke up next morning with the Post Office, plugged in and everything has been fine. 10Mbs is what I was getting and continue to get - it's all I need so I'm happy with that.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Swanage Post Office  
Cut my phone off because my bill was going to be more than usual ,not knowing I'd sold my business and was now
using this phone much more .Customer Services said it was
their 'legal responsibility'???
Have now gone elsewhere after 13 years for ONE SIXTH
of the cost !!!
Am now having problems with getting a final bill.
I would suggest all the result of having systems running
a business rather than humans
As a communications business the Post Office Telecoms
typifies the modern desperate state of faceless business.
Look elsewhere !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Cambridge Post Office  
Slow. Once my contract ends I am looking elsewhere, I cannot even view videos on Facebook its so slow.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Inchture, Perth Post Office  
No stars. We were 'slammed' by this absolutely horrendous business. Basically they took over Fuel Broadband, didn't tell us and took double out of the bank account leaving us short. We were furious so waited an hour on the phone to speak to them got an apology offered a credit and a £21 plan, that they were emailing.... still nothing that was two months ago! Next bill was £38 quid! Bunch of absolute sharks... we emailed last week! No reply! Going to block them through the bank and report the thieving scumbags!! Absolutely shady. Is it even legal for money to be taken without knowledge that the POST OFFICE BROADBAND has taken money from the bank account with no authorisation?
Liverpool Post Office  
The very slowest broadband ever do not touch them with a barge pole stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holmfirth Post Office  
The phone service is fine, but the broadband speed in the evenings is rubbish; a THIRD of a Mb if I'm lucky. Often the speed test times-out as the speed is so slow. It used to be better, but the Post Office blame a lot of users in the evenings and say they can't improve the speed. I will leave as soon as I can face changing my email address. Foolishly I set up a postoffice email address, which I now regret.
Don't use them if you want broadband that works.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Pembrokeshire Post Office  
Post office what a nightmare, they've taken over from another provider, didn't tell anyone took money out of my bank account without any contract, authorisation or notification at all and wont even give me my money back, got the bank involved to get my money back reported them to the FCA and the ombudsman, unbelievable, what a shower !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands Post Office  
Been with them since 2008 had 1 faulty router replaced within 3 days of reporting it. Since 2016 several problems with phone & Broadband connections caused by OpenReach. A phone call to POBroadband quickly & efficiently diagnosed faults, set repairs in motion and due to the number of occurrences gave a 1 month refund for inconvenience. Speed may not be fastest but adequate for me, Reliability seems to be down to OpenReach connection problems on telgraph poles and under the pavement not PObroadband. I have told OpenReach they have broken my connection before they left the pole but it still takes a call via POBroadband to get them to come back & fix it. Neighbours on BT service were equally frustrated by the number of faults and pay more for the service and had no refund.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
south London Post Office  
Very poor internet goes off every hour and when its on it is vey slow i have rang about it loads of times and things are still the same i am stuck as i have contract
Durham Post Office  
Please please please do not go with this company unless you want a headache. Post office is good for posting and nothing else ! Honestly....the worst costumer service and the slowest broadband ever! The only reason I’m with them is because my provider Fuel gave up and sold out to the post office. I’ve inherited a nightmare. I currently have no broadband for a week now and all I get told is, they will reboot it, which they can’t seem to do. They’ll be quick to send the bill though I’m sure. Huff!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Changed to post office from BT in august since moving service is shocking on the phone the very first day of being with them as broadband stopped working then it's been every week since telling them my broadband not working or my phone line keeps dropping get the same response every time asked to leave but was told I would be charged the full amount I have told them there in breech of contract might as well bang my head against a brick wall keep clear of this lot as there a joke
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Millom Post Office  
Absolutely rubbish after reading the reviews on here I get same problem then the. Tell me I got wrong advice after seeing what other people have wrote pretty much they was getting told the same as me and na I can't leave as they keep putting phone down on me
plymouth Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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