Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1060 customer ratings since 2019-07-16 (Show all time ratings)

Find alternatives to Post Office   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1168 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
Yet another unsatisfied customer with poor speeds and dropped connection throughout the day, customer services are not much help keep changing router settings and say monitor for a few days if no improvement contact us again (and wait in a queue usually for 15+ minutes) Lesson learnt, free broadband means crap speeds and connectivity
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Shocking. Rural area customer who regularly received 7mb with BT. I only receive that in the middle of the night with the Post Office, with evening speeds of less than 1mb.

Advised that they did not have the necessary equipment in the exchange to cope with demand, so I am able to leave my contract.

I found out after I ordered that a few other people on my street had ordered and cancelled due to poor speeds, so my biggest gripe is that they happily accepted my order, knowing they could not provide a service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
I never believed such a useless provider existed.Please pay a little more and get a decent provider.I had a fault since 11th December 2014.they promised a engineer and never sent one.The fault was repaired 2 weeks ago May 2015! ! ! They ordered 2 bills or legal action.£108 x 2 .They were rude on the phone.Now Im with BT and no problems at all.Router not going on and off 3 or 4 times every 5 minuets 80% of the time and thats when it was working at its best ! ! ! BAD BAD BAD.YOU HAVE BEEN WARNED. I am suing for the return of £108 x 2 bills and £500 comp...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
devon Post Office  
Totally Useless if you want to access bills etc having a Kindle Fire or basic windows mobile that does not support Adobe flash player. It is impossible to view your account, I have complained repeatedly but I am stuck with pobroadband for 18 months - I was with Fuel Broadband and was switched knowing none of PO's short comings. I am not prepared to pay extra for paper bills. It is their failure and I believe all customers should have equal access to their accounts, I am awaiting a response to my latest complaint.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Devon Post Office  
I have been a Post Office Home Phone and Broadband customer for 5 years - the broadband has been unbelievebly slow but we put up with it because it was cheap. We recently lost all phone service so we called them - they said they'd send out an engineer (which they did) but neglected mention how much it would cost!!!! I was informed by the engineer that if they tried to chrge me to complain. Sure enough on my next bill was a charge for £144!!!! When I raised the query they said I had been informed of the cost when I called, which I hadn't because if they had told me it was going to cost that much I'd have cancelled the phone line as it was never used and we only had it out of habit! As I said we have been with them for 5 years never been late with a payment always abided by the term and conditions, and this is how they treat a good customer - by lying and ripping us off! STAY AWAY (sorry for the shouting but I wanted to make sure you heard me!) The way they treat their customers stinks and the way they talk to you on the phone is shameful - their customer 'service' providers are rude and the informatuion they give you is incorrect (and sometimes downright lies!). I don't care how cheap they are that level of service is not worth any financial saving.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Despite twice querying during mye transfer from Plusnet why there was a 15 day wait between telephone and broadband changeover I was not told that the service would be by a different line. They could then have told me the likely speed. I received 6+Meg from Plusnet.The speed PO quoted was 7-8 meg, I actually received 0.5! It took 3 days to get admission that this was all they could provide. They have also billed twice for the rental despite my warning they were duplicating! They say they didn't guarantee a speed. They are still quoting on their speed checker 7-8 Meg for my neighbour!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Devon Post Office  
NEVER EVER GO NEAR THE POST OFFICE FOR YOUR TELECOMS.

I recently decided to change my internet & phone provider from The Post Office.
Primarily this was because on several occasions I had tried to contact them with regard to switching to an advertised better deal than the one I had been supplied. At one point even going into a Post Office to see if they could contact the appropriate office. No luck there either.

My new provider contacted the Post Office as a matter of course when 'switching'.

Which was why I was surprised when some time later I received an invoice from the Post Office, but for amounts in the future.

I telephoned them and Lo & Behold I actually got to speak to a human. I explained the situation, and was assured I would receive an updated invoice - which duly arrived with a 'pay by' date on it.

Why was I leaving I was asked – because your customer service is non existent, I replied, and was never offered a better deal even though I class myself as a loyal customer - No response to that.

I therefore arranged via internet banking to pay on the date they required, and it was duly paid on that date according to my internet statement.

Some days later I received a text from a company using 3 letters as a logo? I had never heard of, requesting I contact them urgently about a financial matter. Another scam I thought. I received several more 'urgent' requests over a period of days, so decided to 'play' and see what it was about, only to be told (I paraphrase here) the information required was of a delicate nature about a close friend – who? I inquired – 'we aren't allowed to release that information' – then I'm not going to speak to you, I reply!

A couple of days later I receive a snotty threatening debt collectors letter about proceedings that will ensue if I don't pay the outstanding debt (bearing in mind I have paid monthly on the dot for the last 6 years, I thought this was a bit rich).

I telephoned them, only to be told the debt was cleared. I know I said so why are you sending snotty letters dated after the payment date? It's paid now so it doesn't matter, says the operative.

All this because the Post Office are too incompetent/stupid/lazy/inept to liaise with anyone, let alone their debt collectors – what a bunch of unmitigated cretins – JUST NEVER GO THERE FOR YOUR TELECOMS.YOU HAVE BEEN WARNED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Devon Post Office  
I transferred to the Post Office because they promised me 7-8 mb speed broadband. I'm lucky if I get 0.8 and it has been 621 KBits/s (77.625 KBytes/s). If I go on and do an estimated speed with them even now they will quote that speed. The Post Office asked me to carry out a speed checker to assist them which did religiously for 2 weeks with no response from them. When I called they had no trace of it and basically said they couldn't help me and I would have to transfer elsewhere. Why promise something you can't provide. Worst broadband I've ever had and poor service too! Don't even bother to go there. I have wasted money on on-line courses I can't do and have had to cancel Now TV because the speed is too low to watch it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
PLEASE AVOID AT ALL COSTS...was with bt many years when contract ended i moved at same time had no broadband and phoned post office as had some info from my main exeter post office by a woman pushing broadband so got a leaflet and verbal info sounded ok i thought but with moving mislade it so phoned the post office to get through to broadband spoke to a adviser with a Liverpool ascent and asked many questions some of the info was wrong and she kept going off to ask questions putting me on hold for ages i was on my mobile phone at the time i questioned her answers some and she got very nasty saying she was experienced as i had asked to be put thu to a experienced adviser or manager i took her name and she after holding for ages said no one to speak too usual story these days i thought and she cut me off i phoned and complained and was just rude to again by another adviser then phoned again pretending to be a current customer and explained my complaints to a person who said i would get a call back i explained all and gave a first name as never any surnames as usual and as i had a time i wrote down was told they would listen to the call i was called back and told she would be spoken too and a person would call me back i manged to ask for a month free as had all the bother and got a call back to do a contract i gave all details to be told at the end they do a credit check he said i had been declined i said what i have a excellent credit of a high score with no negs so i requested it in writing /letter which i received saying experian is who they use i contacted experian who sent me a copy of my file credit and score a copy of any company who have done any checks no post office i was told what so ever i checked on net as well so contacted them post office by phone who insisted they had done a check and i was declined so i put a complaint in twice to get fobbed off with i was declined so complaint to experian who insist a full investigation has been carried out and gave me a final decision saying no contact from the post office so it was a cover up and time wasting stressful time i may go to a ombudsman type thing to complain but moving has taken its toll and as i look after a very old man who has had a stroke and has problems with memory so needed phone and broadband my advice is avoid post office has been privatized and the call handlers are not good at all so give it a wide birth i went back with bt who never questioned my credit when did a check the same day when i asked them was it ok they said yes no problems at all so went with them even tho post office seem cheaper dont trust them at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
devon Post Office  
Have had service at 2 different houses now, with 2 different routers and multiple filters etc. Constantly resetting the routers because the connection has dropped. It can't be the line.
Customer service is the worst I have ever experienced and probably ever will. They can only go through one step of a procedure every 24hrs and are utterly disinterested and unconcerned. Generally they mess you around on the phone for hours and finally say. Oh yes we see the problem, lots of faults on the line etc and it all works for a little while. Thats after blaming your hardware such as the filter to give themselves more time. It feels like they switch it to fibre or something for a bit to get you off the line? Anyway the service is a complete Joke and has been for years.
I'd be ashamed if I was the post office but I'm not - and they obviously couldn't care less. Hence I am taking the time to warn everybody else.
They even offered us the chance to get out of the contract and then changed their mind lol. And they also told my wife that we "HAD" to take out another 18 month contract when we changed houses. Thats the level of credibility we are talking about here.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Broadband rubbish slow . Well that's if it works . As for the router total garbage ... so far 2 hrs waiting to go on line .. sort this rubbish out . ( Oh had to use my phone to write this no internet again)
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
Devon Post Office  
This company is absolutely unbelievable, took over when my old provider went out of business made mistakes. Customer service advisor are either not trained or a bit dim. Had to ring every month for o check why they keep charging me more than my plan when I haven't gone over my data or used my phone. fed up and only been with then 3 months. I won't be renewing in 18 months. Rubbish companythey should stick to delivering letters.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Doncaster Post Office  
Absolutely shocking speed, I have to use mobile data because its just simply unusable, never had issue with any other provider. Avoid like the plague!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Post Office  
Do yourself a favour and do not entertain post office broadband, connection is that poor, we cannot even undertake a speed test, neither can the post office tech team. Customer service either cut you off or try to fob you off. No one in the organisation takes responsibility for dealing with the issue, it's always someone else's problem. Lost hours and hours of my life trying to deal with the breach of contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Post Office  
My advice is DON't do it! Don't purchase this product. It is THE most unreliable one I have ever had the misfortune to use. Even WORSE than Talk Talk and that's says a lot :( I have left plusnet and they were much netter.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Post Office  
Im am discusted with the service i have receives had it since december but regreted it after the first 2 months as theg had cut the services and only after 3 weeks of bars on the açount and getting told to wait 24hrs each time i asked for a new router witch came after 6 days and to my suprise still no service it was only when i hade threatend to leave my services had resumed and no letter of how sorry they were or anything if i could rate minus i would DONT GO WITH THIS COWBOY COMPANY worst thing you can do
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
doncaster Post Office  
The internet is very slow and I'm not happy to pay anymore money towards this service when it doesn't work.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Dorking Post Office  
new to Wi-Fi and broadband .post office services I thought I could rely on .also the 18 month deal won me over.i am glad to have read reviews of a seriously intermittent wi fi and internet service. Nothing i have done .and it seems the po. not helpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
dorking Post Office  
I have stopped receiving emails for the last three and a half days to date. PO Broadband customer service said that it is due to maintenance and should be fixed within 24 hours. Some hope! They haven`t even informed their customers what had happened either via email or on their website. Absolutely abysmal service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Dorset Post Office  
We are a 2 person household and internet usage doesn’t extend beyond streaming tv onto the iPad (hardly ever with more than 1 iPad in use at same time). So we have been fine with the ‘standard broadband’ packages offered by BT, Sky and most recently Plusnet. When that contract ran out in the summer I went with the cheapest option available (which I have always done in the past without any problems) and went with The Post Office. My expected speed was given as 13-17Mb but in reality it is rarely above 1Mb. Streaming is unreliable at best. The desktop computer basically doesn’t think it’s even connected to the internet! I’m seriously considering breaking my contract for the first time as previous reviews have stressed The Post Office is useless at addressing issues... I would avoid in future and maybe the ‘cheapest’ in this arena isn’t a wise option.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Post Office  
Absolutely terrible company. I have found that both OpenReach and BT are both very low level companies. They only reach the minimum level of acceptability for both customers and network service. Their staff were snappy and rude. Internet only works half the time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Post Office  
Changed my mum's Landline to P.O. because they had a contract without Bband pointed out that number was to stay the same since my mum has Alzheimers! They said it would be done but failed and now say they can't do anything. If a zero rating is possible they should get it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Dorset Post Office  
AVOID, these people are rip off merchants.

Moved from Talktalk because the deal price was good for broadband and landline with calls.
first bill was as expected £19.
second bill £62, apparently mobile phone weren't included. Wasn't happy, its over £300 to get out of the contract or add as I was told on the phone while complaining £2/month additional to include mobiles.
So third bill £40. £19+2 does not equal £40.

Time to complain again.

These please lie, I will be out of this contract asap and will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Dorset Post Office  
Literally have to reset router every hour or so ,, even YouTube doesn’t work,, I can get that on mobile coverage,, I have even used giff gaff sim internet to run my Xbox online while waiting to be connected and tht ran better and faster .. awful would not recommend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dukinfeild Post Office  
Broadband is an absolute joke from these clowns 5mbs upload and .5 MBS download wouldn't piss on that if it was on fire lol definitely won't pay for that **** again so post office can sing for there money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dumfries Post Office  
I shop around for Broadband every year and other than Sky, Post office has been the worse. The broadband speed was ok but it dropped several times a day every day, didn't seem too bad at the start of the contract but by the end was about 4 times a day. Switched to Plusnet, speed has doubled and connection is reliable. wouldn't go back to Post office
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Dunblane Post Office  
Absolutely raging with this company, Post Office should continue to do wat they do best and deliver our letters and packages etc cause they sure as hell cannot deliver broadband. My order was in mid April 2019 Last month and Activation was May 1st 2019 for Superfast post office style Landline and Broadband........ Wait is it no like the 11th May today..... STILL NO DIAL TONE..... STILL NO BROADBAND.... honestly I phone up every day sometimes 2 days depends how busy I am. I get the same old story. Waiting on an answer back from Openreach enginees, which fair enough was cool to hear at the star, but wen ure 5,6, 9, 11 days over supposed activation date getting emails and text messages saying -

'Great news - your Post Office Unlimited Broadband - 12 month contract service is now live. You can manage your account online from pobroadband.co.uk and use the great features.

It just utterly confuses you annoys you and really u just think who actually employed this set of daftys to run such a huge company's broadband lol enough said, apparently no heard if your activation date has passed you can CLAIM £10 PER Day not in cash n hand but towards your bill for your contract(Iff u stay that long)
Dunfermline Post Office  
DO NOT GO TO PO broadband. Like all other reviewers I have learnt lesson hard way and wish I had read reviews first!! BB speeds download 0.5 upload 0.3mb With Plusnet and BT Hub I could download TV catchup and watch whilst downloading within a few minutes. Downloading via PO takes overnight for one hour program SD. However looking at other reviewers I appear to be fortunate I can do this. Had BB since January and tied in to 18 month contract. Unable to use smart TV or stream from internet. Took about an hour this morning to watch 2 minute video for work pension purposes as kept buffering. Paid phone line 12 months advance. Customer services tells you to check your own internet speeds. Thought that was their job. I agree they are reading from script. Too complicated for me and I imagine it would be then be I would have to pay for engineer etc. I will try a better router as PO one cheap and nasty. I actually used BT hub router for plusnet plusnet operator talked me through setting it up as delay receiving it. Wish I'd kept it! Don't say I didn't warn you......
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
dunkeld Post Office  
Download speeds are useless. They have too many customers on a channel. I have measured the data rate and recorded this across a wide range of dates and times using both Google and the Supportal that they say should be used. Average for Google is 2.65Mbps and 2.97 for Supportal. However, first thing in the morning the full bandwidth is usually available (8Mbps) but in the evening it is down to around 300kbps. I complained but they said everthing was OK. I don't think they understand that they have to allocate more channels at busy times when the bandwidth is being shared between many customers. Or maybe they are avoiding extra costs that might be incurred from doing this. Internet connection is frequently lost due to no bandwidth remaining for my connection. I don't stream films and would be quite happy with 4Mbps. I sometimes work from home and it can become a real problem as the day progresses. I am now switching to a different supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunoon Post Office  
Slow speeds often under 0.90mbps, can't watch any video even tiny ones. Drops out several times a day. raised 5 tickets, each one says its been fixed but it hasn't. Not impressed, I will have to go back to plusnet as soon as i can escape, but took out 18month contract. When on phone to tech they seem very attentive and say they will call back but hey, they don't! poor - such a shame i had hoped they would surpass the giant BT but no, just cheaper..
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
dunsfold Post Office  
Just awful. Every day it drops out for hours on end. I've had a few days in a row where it does not work at all. Every day I have to reboot it several times. Customer support was good. They reset it from their end, gave me a new router and even got BT to change the telephone wire. However it just never works properly. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    1 star
Dunstable Post Office  
Avoid Post Office Broadband at all cost, diabolical customer service, you dont get the internet speed promised in fact it doesn't work half the time! They say your bill os £19.50 a month then charge you £33 per month saying its VAT & admin charges Steer clear they are rubbish...
Durham Post Office  
Very poor internet goes off every hour and when its on it is vey slow i have rang about it loads of times and things are still the same i am stuck as i have contract
Durham Post Office  
Absolutely the worst ever!!! AVOID THIS AT ALL COSTS!!!
Slow unreliable and the most pathetic signal strength
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Post Office  
DO NOT GO WITH POST OFFICE BROADBAND! This has to be the worst possible internet and telephone service ever. I was sold telephone and internet and it has been nothing but a joke since day 1. The "Go Live" date came weeks after the agreed date, the internet is extremely low, to which I received the excuse that as a Post Office customer, we are second class to BT (who control the exchange) and we can only get a maximum of 2mbps because BT give their customers the best service before others. Now call me whacky, but should you get the service you pay for the same as everybody else. but lets face it, every company provider of every service these days are just ripping you off and couldn't care less about you, only you're money is important. it's about time this thieves were made to give the service they advertise. Well and truly sick.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
durham Post Office  
I've had internet with several companies (talk talk, plus net, Skype..) but I never had a problem at all. Post Office has been a nightmare. I was promised a minimum of 5mbs but I'm lucky if I get 1.5mbs. Even my Amazon stick can't work on that speed... After 3 engineers coming to my house and about 20 calls - customer services said that everything is ok on their end and they couldn't do anything.... However, still couldn't connect and it was on and off all the time. After phoning twice daily to complain they allow me to go without paying the leaving early fee as a goodwill - however it was cos they couldn't provide service since fist day... Avoid this company...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Post Office  
I recently took out a fibre broadband contract with the PO. Initially speeds were much lower than estimated however when I contacted the PO about this the technical helpdesk were easy to contact, very helpful and arranged for Openreach to investigate. Speed is now within estimate, my only small criticism is that it took 8 days to resolve.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Durham Post Office  
I have been with the Post Office for around seven years now. I have to say I've stayed with them because they are cheap. I've always found the customer service poor but I've eventually been able to sort out the various problems I've had over the years.
I've had numerous issues with the landline for making calls that have all been fixed with no extra cost and also was charged for transferring my number when I moved home without being told there was a cost (after weeks of complaints this was finally waived).
The broadband has always been quite slow and intermittent at times but I've always gotten by with it.
Recently they have stopped sending my quarterly bill to me and I am only finding out once I've had the overdue letter through the door. This time I received nothing at all until they have put a call bar on my landline.
This is the last straw and I would seriously reconsider if you are looking to start a contract with the post office.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Durham Post Office  
Today we have had over 42 drop outs with the modem turning red.
We have been with the post office for over 2 years and have had the engineering people out multiple times. They can't understand what's wrong and post office customer service always blame the filter and say it needs changing (we have a draw full of changed filters) these cost £1 each from any hardware shop.
Our bill started off at £18 a month now it slowly went up monthly and now it's £40-43 a month for a service we don't recieve ontop of the bill we pay subscription charges on Amazon and Netflix and disneylife so we lose out on all when we can't watch them
We are giving our money away and today we have emailed them with a complaint as loyal customers who never missed a payment they either fix this or they permanently cut us off ontop of that the router is not as secure as they make out as there has been network attacks by IP spoofers so have demanded a full investigation if nothing gets done we will take the matter up with the local citizens advice bureau and the ombudsman as it causes stress and arguments in the home when the devices and TV goes off. Customer service seem to be quite understanding and say they wouldn't be happy either but when there's been over 50 calls there going to say anything. If they carry on with a network that doesn't work there going to lose all there customers.
We will either get the router turned off permanently and never get broadband in again or move to sky.
This service is terrible we are basically giving our money away for nothing
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Durham city Post Office  
We were switched over by Post Office broadband to high speed fibre-optic yesterday, which required a new router. We use four Apple computers in the house - and every one of them crashed as soon as they were connected to the new router. And by crashed I mean absolutely jammed up solid - we couldn't run diagnostic and repair tools, and the computers couldn't even be shut down or restarted. It took an entire day to work out how to get the Macs running again - and then as soon as you reconnect the router it does it all over again. We've never had problems as severe as this with the Apple's ever before. The two Smart TVs in the house work OK via the router, and iPads, iPhones and iPod Touches, and a Samsung phone work OK via the wifi - but we now cannot connect any of the Macs to the internet without them jamming up completely again every time we try. So we're having to rely on a couple of iPads for accessing the internet until the problem is resolved - if it can be resolved. We may have no other choice but to switch to another provider. There is obviously a major compatibility issue with the routers and Apple computers. One of the Apples won't even start up at all now and has the 'blue screen of death' even when disconnected from the router. Not only that but the broadband keeps cutting off constantly even when using the devices which still work. The reliability of the service up until this has been increasingly diabolical too - cutting off and slowing right down almost constantly. I wouldn't recommend this ISP to anyone - and especially not if you're an Apple user - and you don't want your Mac 'killed'. It took a lot of technical skill to get them functioning again which may be above the skill level of most people - and what use is broadband if you can't use it to connect to the internet at all. I recommend you use ANYONE ELSE except the Post Office if you have any sense. They also aren't answering their phones - and their service website has said 'the site is being updated' for sixteen hours - which does not instill confidence in their company service standards. I have NEVER encountered problems this severe with any service provider EVER before.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dursley Post Office  

Loading...

  • 1168 reviews, showing page 8 of 30, skip to page 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.

Broadband.co.uk