Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.5 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 657 customer ratings since 2020-06-19 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,325 Customer Reviews over 34 pages

  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Comments
    Customer service is appalling, rudest, attitude ever!,
    Nil points given
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID. Absolutely horrendous company. Poor customer services, shockingly poor quality internet ....this company are so cr*p less than a month with them ive changed providers already. Seriously people stay well away
  • Reviewer
    Location
    cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you like to leave messages and no answers NO EMAILS FOR DAYS you would be better with a two cans and string because both give no answers. 4 days no emails and no answers they should have stayed with BT and not changed to talk talk I suppose cheaper is better.I suggest everyone contacts OFCOM do not speak to post office they are useless,if they told you what problem was you might have sympathy but you can not because they keep it a secret.Has someone attacked system.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    PLEASE stay away from postoffice broadband this con should not be allowed in this day and age!!lures you in with a cheap deal then gives you terrible customer service and slowbroadband speeds which they say is all ok there end they can send a engineer out for £145.00!!! To look !!!regardless it was all good seconds before unplugging bt box and plugging in theres!!. So then they have you tied yp for 18months with unusable broadband ! Please please beware pay the extra and saty with bt .fingers crossed they be out of business soon ... With such a scam
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shockingly incompetent. Months of grief trying to get the service working. 1 star is 1 star too many.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I can honestly say this is the worst broadband provider I have ever been with. Switched from Sky as their price was creeping up, but moving back as the saving is not worth the hassle. When I contacted them about it, they just emailed me back saying to report the fault and someone will look at it within 28 days.

    Connection constantly drops out and although connected to the router, there is no internet connection. When it does work, speed is OK, but nothing special. Don't even try connecting two devices at the same time, one if not both will not work.

    I know the likes of Sky and BT are more a little more expensive, but trust me when I say there is a reason for it. I have regularly switched to 'smaller' providers for things like insurance and utilities in the past, but this has seriously put me off doing so in the future. I went with Post Office thinking they are a well known, established organisaion, but am surprised a name like Post Office would have such a poor service.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!!! Post office Broadband
    Post office Broadband. Please avoid this company for your broadband supply. They actually use Talk Talk which is not said in any adverts. They promise speeds that have no way been achieved. As soon as I gave my notice to cancel the service the speeds have got even slower. Stick to parcels and letters.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Surely the worst customer service, the worst reliability, the worst speed ? I could write pages on the problems we've had e.g sent the wrong type of engineer 3 times running, despite promising to send the correct one each time.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worst broadband. As i write this at 8.30pm I'm not seeing anything over 20 Kbps, yes 20! Between 2 and 3 pm while your at work and not using your broadband you might get up to 2 Mbps, if the wind is blowing the right direction that is. The router that comes with the package is sub standard and cant support multiple devices. Smart TV? Dream on. Want to sit down to watch iPlayer? i hope its 3am when you do. Our dealing with customer service wasn't too bad, got through quite quick and discussed it. After heavy persuasion, they did say if we couldn't get the service we wanted in the next week they would be able to cancel the service at no cost. So to all you stuck in a 18 month contract, pester away.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Comments
    Terrible service with atrocious speeds; avoid at all costs!
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disaster!
    I should have gone live a week ago before the the very cheap looking router they sent was faulty. Spent an hour on the phone and they agreed it must be the router. Send me another then I said. Nice, policy is near the to do anything on the good live day, even though they agreed ed that the router was at fault. So had another hour on the phone having the exact same conversation. Eventually they agreed to send another router but it could take 3 working days to arrive. Bear in mind that this is the post office!
    After a week no router so another marathon phone call. I'm told that they aren't sending a router but an engineer has tried to call me. I have no missed calls! I eventually realise I'm getting nowhere and ask to speak to a manager. I'm cut off!
    Been trying to reconnect for 1 hour and 14 mins. "We are sorry for keeping you waiting, we will answer your call as soon as possible". What a big mistake I have made!
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!!!
    I was supposed to have my internet up and running over a month ago. The post office have been absolutely useless and unable to get it working at all. They are sending a 4th yes 4th engeneer out to my flat to again try and get it working. They expect me to book yet another day off work so they can tell me the same thing that the other 3 told me. I am going to cancel as this is not on. They have also already billed be for set up and first months payment. Avoid using this broadband company!!
  • Reviewer
    Location
    cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely furious 3 days hanging on phone to listen to that dreadful durge'no internet proper for nearly 2 weeks ,time wasted waiting for response, still got nowhere, reckon customer is important in that case answer our calls and prove it, internet required desperately for 3 people with mobility issues, that aside this is disgusting
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the most shocking broadband provider I’ve ever been with. It’s impossible to stream anything, the internet goes down at least 4 times a day, forget about downloading a game on a console - it took me 3 days to download a Switch game and couldn’t even load Facebook on a phone whilst it was doing that. No use trying to get through to them on the phone and they don’t reply to emails. Don’t let the cheap monthly price tempt you, there’s a reason they charge so little. Currently been without any internet for over 24 hours! Can’t wait to cancel!
  • Reviewer
    Location
    Cornwall
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm sorry I can't give NO stars. I've been a customer for years and they were good. However late last year (2014) something changed. Constant drop-outs, evening speeds below 1 and customer services who (when you can get through) blame you for the poor service. It must be your PC, your wires, something inferring with the router.

    BT open-zone checked it out and there was no fault in my home, so I didn't have to pay the £140 as threatened. This is simply a capacity issue. The ISP market is designed to fail. Post Office rent the lines, servers, exchange capacity from BT - whose customers get a good speed, while PO customers get below 1.0. Anyone smell a rat.

    There is some internal issue with the PO broadband at present and their customer service has now fallen to a level no money-paying customer should have to tolerate. So on balance, they used to be good, but now they are unable to provide a decent service - so for the avoidance of disappointment and stress - do not opt for Post office HomePhone and Broadband
  • Reviewer
    Location
    CORSHAM
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Signed up with post office broadband on the 27.10.18 on 12 month contract. Go live date was 12.11.18 for broadband and phone. Despite 2 phone calls to customer services the router never arrived. Phoned again on 10.11.18 and was told the router had not been sent out yet. I cancelled and went elsewhere. AVOID.
  • Reviewer
    Location
    County Antrim Northern Ireland
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have to reconnect to internet at least 4 times daily. Cant watch catch up tv as picture just stops. Post office also managed to lose my phone number when i moved address - a number i had for over 50 years. The service they provide is a joke. Keep telling me i need to upgrade my package.....I only want to watch tv and get e mails on my laptop without constant interruption. Avoid at all costs would be my advice
  • Reviewer
    Location
    county durham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    NEVER EVER EVER, will I sign up with PO again!! Poor customer server, internet goes off every night around 9pm every 10 minutes. AVOID AT ALL COSTS. I am going with BT in 3days time. PO are useless, couldn't organise a P up in a brewery!!!! USELESS!!!!!!
  • Reviewer
    Location
    Coventry
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has to be the worst broadband I have ever had!! The service is appalling!! I eat up my phone data as nothing loads and when I complain they simply tell me that I have the service I am paying for and there are no issues.
    Do not buy!!
  • Reviewer
    Location
    Coventry
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT USE THIS COMPANY.The broadband service sometimes only reaches 1-2mbps and this is intermittent..I've been with them only 2 weeks and already I'm finding it hard to get through, they average 20-30 minutes placing you on hold between teams. They are very clear they do not guarantee WiFi only broadband..so if you are standing over the router and your phone or laptop is at 1-2 Mbps then they put u on hold for 30 minutes so they can test..then it's back to 9-10. They state they will not let you cancel unless you pay full 12 months. Anyway..going cheap you get what you pay for..AVOID AT ALL COSTS!!!
  • Reviewer
    Location
    coventry
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have also had to end my 12m contract early. i have never met a more useless bunch. if you ring them they could not care less.my new provider said they would refund £50 of my termination bill if i sent them a copy of the final bill.they wont even let me into my online account to get a copy to send, they say because it a closed account.it looks like unionism is alive and well at the p.o.
  • Reviewer
    Location
    Coventry
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I literally cannot fault my broadband didn’t work til 4pm on the day of go live date as I had to ring and get the line refreshed but the gentlemen that helped me knew exactly what needed doing and sorted it within minutes. I had problems with talk talk with buffering and my iPhone not connecting to the broadband and I can honestly say I am over the moon a week on not a single problem and I live in a high rise block of flats which isn’t exactly the best for broadband connections
  • Reviewer
    Location
    COVENTRY
    Reviewing
    Post Office
    Date
    Comments
    Post office broadband is average for browsing the internet on your phone or laptop. However it is absolutely shocking when I play my xbox. I enjoy playing my xbox from time to time but I cant enjoy it now im using Post Office broadband, as I spend the majority of time trying to connect to my router and when I am lucky enough to do that I will get disconnected and reconnected every 20 minutes ( on a good day!)
  • Reviewer
    Location
    Coventry
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service is borderline criminal, the internet stops every day with zero signal..this happened since day one. Im now a few months in and have got used to it..the signal stops for around 3 -8 minutes and then is very poor..usually under 1mps.for about 30 mins then back to normal. They state they can not gaurantee wifi but it still fails with laptop plugged in. Support is poor and used to be with sky without any issues ...i just decided to go a bit cheaper and paid hugely. I CANT EXPRESS HOW MUCH THIS IS FRUSTRATED ME and i may just pay to leave as i cant work from home any more.avoid this service at all cost.
  • Reviewer
    Location
    Coventry
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible either stops working or 1-2 Mbps.
    Not improving..AWFUL STAY AWAY..I'm raising an offcom complaint.
  • Reviewer
    Location
    Coventry
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish signal keeps cutting off at 0.00 takes 10 minutes to reboot hub keeps happening all the time and the postoffice all they say is they can't do anything so I'm cancelling my contract and going to vodaphone I would NOT recommend postoffice broadband to any one they are rubbish
  • Reviewer
    Location
    Coventry
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid this internet provider and go with somebody more reliable. The signal constantly drops out in the evening. You're paying for an internet connection and for several hours a day in the evening you don't get one.
    Also, be warned. I've just opted for a new provider in the hope it actually works this time.
    It takes a couple of weeks to get a new connection sorted so make sure that is done before the end of your last Post Office bill. I have three or four days gap with the Post Office and they are charging me a full month at a much higher price for this privilege. A shoddy service and I'll be having nothing to do with them once I have had to stump up this bill.
  • Reviewer
    Location
    Coventry
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved for the price massive mistake we have been stuck with this nightmare for a year with 6 months left they told us we have too many things in use bearing in mind there are only the two of us in the house and we didn’t have this problem with talk talk and a lot of the time there is only one or two items being used it still drops out DO NOT USE THE POST OFFICE when signing up for this review it said leave your email as we might want to contact you hilarious that implies they read these posts or care they will not contact me absolute rubbish
  • Reviewer
    Location
    coylton
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    cannot get fiber broadband in my post code and have been in contact with post office to ask if they can help to speed up my broad band as I don't get there upload speed they say i expect to get but i just moved house and now in new contract so there for 18 month till i can change providers who can give me fiber broadband ps they say they cant help me so stuck with them till contract out
  • Reviewer
    Location
    Craigavon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Connection is never done dropping out and most of the times when it comes back on I get 0.8 download speeds compared to the 5-6 I was promised.... Now changing to plusnet would advise anyone to stay well away from post office broadband.
  • Reviewer
    Location
    Crawley
    Reviewing
    Post Office
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Customer advisor sitting at home are clueless, My go live date i was told to stay home from 8am to 1pm ,I called them by 1pm & was told engineer might have fixed from exchange & I need to wait till midnight than called again in the morning was again given date after 3 days for engineer to come , pathetic service
  • Reviewer
    Location
    Crewe
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have had PO Broadbnad for a year now - no issues whatsoever. I don't often use multiple devices, but I have streamed and played games online seamlessly.
  • Reviewer
    Location
    Crewe
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I had a problem setting up so called the support line. Very polite and efficient and sorted the problem. Not superfast speed - average 3.2 download but enough for what we want. All good so far.
  • Reviewer
    Location
    CREWE
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After trying for almost 8 weeks to have PO phones do a home move to my new address, I gave up. I was promised 2 different dates for my internet connection to be live, but it never happened. Just excuse after excuse .I then arranged to move to BT but PO phones cancelled the transfer without my authorisation. When I complained, I just got a load of waffle ft
  • Reviewer
    Location
    Crewe
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Ok, I have seen the reviews on here and thought I would write my own as people normally only write reviews when they are unhappy.. this isn't just broadband this is in general

    this is a low cost low speed service we all know this from the get go, it is a DSL based provider and this is the left overs from talk talk's DSL as they now mainly run VIA high speed and fibre broadband..

    with this being said we still expect a service that we pay for and often I see this is not the case

    I think it all depends on where you live, I live in Crewe that's a very built up area with one of the best network coverage away from cities!

    I changed to post office when I got rid of sky I also don't care about the lack in speed so wasn't fussed

    I've had a good experience with them to be fair the speeds I get are around 6MB down and 0.50MB up via speed test . net I have had a few issues buy they got sorted fairly well ( the speeds do drop at peak times )

    so if you are looking for broadband please make sure you know what you are getting into and if you do not live in a main city chances are you may run into trouble from time to time

    but in the world as we all know we get what we pay for :)

    I use iPlayer all out iPad etc. are linked and all seems well
    :)
  • Reviewer
    Location
    Crowborough
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor service. After signing up, I had to wait 8 days for an engineer to visit and identify if their router was faulty, then 5 days for a faulty router replacement to arrive, then found out after 5 days they hadnt even ordered it. Ive got to wait another 5 days for it to arrive. I wish Id gone to sky. To exit the contract they will charge me £150. My advice to post office is to remove their franchise.
  • Reviewer
    Location
    Crowland
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Against my better judgement,and having read numerous poor reviews I opted for post office broadband three months ago and I'm pleased I did. The service was connected on time, has not let me down at all, and my average download speed with three devices connected at the same time is 17 MB.

    It's true to say that BT have recently replaced all the exchange boxes locally and this may of course be the reason that everything is running well, but as long as my broadband is working that's what matters to me.

    I'm a high user of the internet and all times of the day and night and over the last three months post office broadband has not let me down. I can't comment on customer service as I've had no reason to phone them, but overall I'm pleased with my decision to take po broadband.
  • Reviewer
    Location
    Croydon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Had PO broadband for several months with no problems,running 2 NOW TV boxes in different parts of the house,suddenly had problem with wi-fi signal getting progressively weaker over a couple of days until I could only get it on my phone in the room with the router. Tried to explain this to customer service, asking for a new router. Spent 20 mins speaking to someone who was unable to understand this, told me I needed wi-fi repeaters....at one point she asked "how thick are your walls?" ...resisted replying "not as thick as you" and demanded to speak to a manager. Result,was sent new modem, problem solved. Told manager if I wanted this level of customer service I would go back to Talk Talk !!
  • Reviewer
    Location
    Croydon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely atrocious company with abysmal customer service, The WiFi is inconceivably slow and has caused me prolonged anguish. There's probably better WiFi in Guantanamo, I even struggled to post this on the website. Overall its a company of incompetent, lobotomised kumquats.
  • Reviewer
    Location
    Croydon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful!!!! Do not get the post office broadband!! We’ve been having sooo many issues since being with them and everytime a member of staff reviews it they say everything is fine when it’s clearly not. Hence why we are leaving. The slowest, most unreliable internet there is!!!!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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