Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1060 customer ratings since 2019-07-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1168 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
Avoid this internet provider and go with somebody more reliable. The signal constantly drops out in the evening. You're paying for an internet connection and for several hours a day in the evening you don't get one.
Also, be warned. I've just opted for a new provider in the hope it actually works this time.
It takes a couple of weeks to get a new connection sorted so make sure that is done before the end of your last Post Office bill. I have three or four days gap with the Post Office and they are charging me a full month at a much higher price for this privilege. A shoddy service and I'll be having nothing to do with them once I have had to stump up this bill.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Moved for the price massive mistake we have been stuck with this nightmare for a year with 6 months left they told us we have too many things in use bearing in mind there are only the two of us in the house and we didn’t have this problem with talk talk and a lot of the time there is only one or two items being used it still drops out DO NOT USE THE POST OFFICE when signing up for this review it said leave your email as we might want to contact you hilarious that implies they read these posts or care they will not contact me absolute rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
cannot get fiber broadband in my post code and have been in contact with post office to ask if they can help to speed up my broad band as I don't get there upload speed they say i expect to get but i just moved house and now in new contract so there for 18 month till i can change providers who can give me fiber broadband ps they say they cant help me so stuck with them till contract out
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
coylton Post Office  
Connection is never done dropping out and most of the times when it comes back on I get 0.8 download speeds compared to the 5-6 I was promised.... Now changing to plusnet would advise anyone to stay well away from post office broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Craigavon Post Office  
I had a problem setting up so called the support line. Very polite and efficient and sorted the problem. Not superfast speed - average 3.2 download but enough for what we want. All good so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Crewe Post Office  
After trying for almost 8 weeks to have PO phones do a home move to my new address, I gave up. I was promised 2 different dates for my internet connection to be live, but it never happened. Just excuse after excuse .I then arranged to move to BT but PO phones cancelled the transfer without my authorisation. When I complained, I just got a load of waffle ft
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CREWE Post Office  
Ok, I have seen the reviews on here and thought I would write my own as people normally only write reviews when they are unhappy.. this isn't just broadband this is in general

this is a low cost low speed service we all know this from the get go, it is a DSL based provider and this is the left overs from talk talk's DSL as they now mainly run VIA high speed and fibre broadband..

with this being said we still expect a service that we pay for and often I see this is not the case

I think it all depends on where you live, I live in Crewe that's a very built up area with one of the best network coverage away from cities!

I changed to post office when I got rid of sky I also don't care about the lack in speed so wasn't fussed

I've had a good experience with them to be fair the speeds I get are around 6MB down and 0.50MB up via speed test . net I have had a few issues buy they got sorted fairly well ( the speeds do drop at peak times )

so if you are looking for broadband please make sure you know what you are getting into and if you do not live in a main city chances are you may run into trouble from time to time

but in the world as we all know we get what we pay for :)

I use iPlayer all out iPad etc. are linked and all seems well
:)
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Crewe Post Office  
Poor service. After signing up, I had to wait 8 days for an engineer to visit and identify if their router was faulty, then 5 days for a faulty router replacement to arrive, then found out after 5 days they hadnt even ordered it. Ive got to wait another 5 days for it to arrive. I wish Id gone to sky. To exit the contract they will charge me £150. My advice to post office is to remove their franchise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crowborough Post Office  
Against my better judgement,and having read numerous poor reviews I opted for post office broadband three months ago and I'm pleased I did. The service was connected on time, has not let me down at all, and my average download speed with three devices connected at the same time is 17 MB.

It's true to say that BT have recently replaced all the exchange boxes locally and this may of course be the reason that everything is running well, but as long as my broadband is working that's what matters to me.

I'm a high user of the internet and all times of the day and night and over the last three months post office broadband has not let me down. I can't comment on customer service as I've had no reason to phone them, but overall I'm pleased with my decision to take po broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Crowland Post Office  
Had PO broadband for several months with no problems,running 2 NOW TV boxes in different parts of the house,suddenly had problem with wi-fi signal getting progressively weaker over a couple of days until I could only get it on my phone in the room with the router. Tried to explain this to customer service, asking for a new router. Spent 20 mins speaking to someone who was unable to understand this, told me I needed wi-fi repeaters....at one point she asked "how thick are your walls?" ...resisted replying "not as thick as you" and demanded to speak to a manager. Result,was sent new modem, problem solved. Told manager if I wanted this level of customer service I would go back to Talk Talk !!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Croydon Post Office  
Absolutely atrocious company with abysmal customer service, The WiFi is inconceivably slow and has caused me prolonged anguish. There's probably better WiFi in Guantanamo, I even struggled to post this on the website. Overall its a company of incompetent, lobotomised kumquats.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon Post Office  
I had 18 month contract with Post Office first 10 months was okay when question then they couldn't give answer why i was running on Onetel when i found out 2013 they when under talk talk it was a shambles then one spoke to customer service and told me and he was honest to me. The problem I had I couldn't 3 page at same time when it was updating because it was running to slow most speed had was 2.7 mbs i need 3 page open to do my jobsearch
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crumlin Post Office  
speed to slow below average for my area. also for last 14 months i another but trouble with it every day it play up i either can't connect or can find website because it run to slow. also put complaint in and i never heard it.Do why paid £26.99 for heap of rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Crumlin Post Office  
It simply doesn't work. Dial up quality.

Firstly, my router arrived 7 days late with no further explanation so I had no connection during that time.

Now I have had "broadband" for 2 days with them and my current download speed is 0.15Mbps! I cannot even work so I need to go to the library.

Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crystal Palace Post Office  
My advice? STAY AWAY FROM POST OFFICE BROADBAND. I have it installed in a second home, where it's used for five days per month, but the router is switched on permanently. Went ok for some months, then Post Office upgraded us to fibre 'for free' - we didn't want it, but it was imposed on us. Shortly after that, the contract expired - and we had a large price increase imposed on us! Called them to complain, and they said they'd get someone to call me back. Callbacks never materialised - I've checked my mobile log and they have not tried to call me. Meanwhile, the latest bill is up by another £5 - it's now almost £10 per month on top of what it used to be, and they say that they can't revert it back to cable. I'm looking for another ISP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cumbria Post Office  
I hope people may look at my previous posts and take my advice. The advice is simple: AVOID,AVOID AVOID the Post Office for broadband. The speeds render the whole thing unusable, I was without a connection for a month - was promised twice that I would get a refund and didn't get a penny - CROOKS the lot of them. I even got threatening calls from a debt collection agency for money that they owed ME !
Don't touch with a bargepole and how the regulator lets them get away with this I really don't know.
AVIOD, AVOID, AVOID THE POST OFFICE BROADBAND. You have been warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
Just to update my previous review....
I first reported loss of service on the 11th November (it first failed on or around the 7th November).
After being told constantly that my service "would be fixed the next day", I eventually got use of my line back on or around 20th November. So for almost 3 weeks I was without a service, I got no useful support and even now I have broadband back the speeds are pitiful.
My one and only piece of advice is to AVOID THE POST OFFICE PHONE AND BROADBAND at any cost. I may be compensated for the downtime but for the time I lost waiting for customer "support" to answer me, the phone calls I made (I had to use my own mobile) - nothing. AVOID, AVOID, AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
PLEASE, PLEASE do yourselves a favour and don't go with the Post Office (P Off about describes their attitude). The broadband except in the middle of the night or at 5am is pitiful - less than 1Mb and sometimes even less than that. You can contact them, they will tell you to run tests, they may tell you to buy a new micro-filter but the result is no better. My daughter was unable to do her school work, iplayer etc was unusable. As I write for the second time this year I have NO phone line and NO internet.
PLEASE save yourselves so much hassle. They may be cheaper - you get what you pay for. AVOID !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
Truly awful. Rarely do we get 1 Mb/s - just tested here as .75 Megabits and then 0.53 Megabits. They are a Fraudband Provider. Email often can't be received, online banking hangs. Can't call it a joke as we're stuck with them till the contract runs out. Hah, How can it be a contract when they aren't providing what was agreed?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
Do Not Go With These! Even when the connection worked it was way below the lowest guaranteed speed. There's no way to cancel without incurring fees. They are thieves. I went with a different provider and now have no speed issues at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
Absolute joke of a company. I live in a rural location however speeds of 7mbps were quoted. I struggled for almost a year barely getting over 1mbps. It would drop out regularly and the router needed restarting many times. I phoned their tech dept who stated they could see a fault, but kept making me do self checks and insisted that the fault was at my end. In the end, i told them to stuff it and i terminated my contract early and went with BT... BT identified a fault prior to connection going live and sorted it. I am now getting just over 6mbps and my connection has not dropped out once. They may be cheaper,but avoid at all costs. Shocking company and service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
ok
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Reliability
    3 stars
cwm-y-glo Post Office  
Post office broadband is a rip off, it is unreliable and dreadfully slow, lucky if we get 2mb on a 16mb contract, if this were a car giving 10 to the gallon and being sold as 50 to the gallon there would be uproar. frequently drops out, takes hours on the phone to report faults, hopeless!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran Post Office  
I'm absolutely disgusted with my post office service
2 weeks without internet dues to a fault on the outside of my property
9 phone calls
2 lots of waiting 72 hours for the engineer to fix the problem
Nobody has came
Every time I've called I've been fobbed off
Will they be expecting to bill to be paid in full of course they will
Costomer service is a joke!. Clear have no idea what they are doing
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Darlaston, Walsall Post Office  
I wish I had read the reviews first, this is the worst broadband I have ever had. Constantly drops connection, if it connects at all in the first place. Customer service constantly deny there is any problem with them although it has always been fine with other providers. Last time I spoke with them they said I was wasting their time and would have to pay to get out of contract. Do not, under any circumstances use Post Office broadband, I can't wait for the 12 months to be up so I can get rid of it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Darlington Post Office  
I am extremely happy with my service from the post office the speeds aren't the best out there but I am able to use my xbox online with no problems and streaming netflix and youtube is perfect. The downloads stick at about 780mb a second but I'm happy with that whereas other people giving low ratings might not be I'm not speed obsessed as long as my gaming works and streaming I tend to be happy and all that has worked since the day i installed my router untill now 6 months later not 1 problem
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Darlington Post Office  
i recomend post office broadband to any one very good exelent
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
darwen lancashire Post Office  
The worst broadband known to this planet, to download two gigabyte of data it takes 99 hours. The downloads of this Internet are not worth paying for, I would never recommend this broadband to anyone. Truthfully it's awful, words can't describe how poor of provider of broadband this is. Don't waste money, just rubbish. Frustrating provider and crap Internet!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Daventry Post Office  
Live less than 200mtrs from exchange but speed drops off to 1.8 for most of the day
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
DENHOLM Post Office  
Absolutely disgusting never ever would reamed this service well if that's what you would call it !! Paid for something that I never received and been trying to resolve for 3 months and still not been resolved so no Internet and they still think I will be paying my bill when they don't pay me back what they owe me ? All they want is the money they dnt resolve the problem !!
Derby Post Office  
Having read the bad reviews i was sceptical, so wish id had listened. Absolutely terrible hardly ever connects to internet and when it does keeps dropping out or buffering. I live in a good signal area of Derby and only a few yards from distribution box so no excuse for it .moved on and gone to sky. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
DERBY Post Office  
Been with p o broadband for about 10 days now. I get about 7.2 mbps at peak times and about 7.7 at off peak. Only dropped out once turned router off and back on and was back on line in no time. P o said I would get about 8 mbps and they weren't far off. So far would recommend this product. The only thing I have found is that apparently if you go over 100 gb in less than a month they may throttle the connection for the rest of the month.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Derby Post Office  
Connection unusable at peak times (fails completely sometimes)
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DERBY Post Office  
I have been complaining about low speeds since December 2015, these are intermittent ,the lowest being0.005 ,usually 1.5, The highest 7.03,which was 11-30am
Spoken Post Office services, had Email from Mr Winston, Head of Operation, to say that the Technical Issue on my Broad Band and Home phone has been fixed on 6/6/2016,were has now the 15/6/2016
we are down to 1.5 is this the best I can expect, especially when doing btwholesale speed test, it still comes up there is a error some where
and have
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derbys Post Office  
Since moving over from Fuel Broadband, who always gave a good service. My broadband has slowed to a snails pace. I am struggling to get anywhere with the customer service department. Very poor alround, I am deeply unhappy with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Derbyshire Post Office  
Horrible customer service.

Switched from Post Office to BT as BT gives 5x better speeds for the same price.

When I got the BT Setup, post office refused to give my new provider access to my phone line demanding a fee with ZERO notification. Terrible and cheeky customer service kept trying to fod me off until I got 1 good person after 2 hours.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Derry Post Office  
after getting rubbish contract with p.o. i cancelled. i gave them no money. please rember, you all have customer rights. they came after me but i stood up to them. now im with new company and much happier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
derry Post Office  
Lovely smooth connection very happy went live early in the morning on my go live date and I left it for 3 days to set itself up properly and its great definatley a thumbs up from me
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Devon Post Office  
This is an appalling service. Log in using password given does not work, so no access to any bills. Broadband speed under 1 mb per Sec! Also unreliable and not working at all at times. Customer service non existent. Telephone number given, through different filters gets you back to square one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Not impressed. Had the router delivered to my local post office as I didn't know if it would fit through my letter box, they promptly sent it back to the sender! Rang them and got them to send it to my home, knowing I would have to pick it up from my local collection centre, they left it behind a bin! Connected it, and now can't even check my lottery numbers, apparently 'it's a known problem'! Great if you work from home and can't access sites that you depend on. Not impressed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Devon Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.

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