Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 975 customer ratings since 2019-04-03 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1069 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
ok
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Reliability
    3 stars
cwm-y-glo Post Office  
Post office broadband is a rip off, it is unreliable and dreadfully slow, lucky if we get 2mb on a 16mb contract, if this were a car giving 10 to the gallon and being sold as 50 to the gallon there would be uproar. frequently drops out, takes hours on the phone to report faults, hopeless!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran Post Office  
I'm absolutely disgusted with my post office service
2 weeks without internet dues to a fault on the outside of my property
9 phone calls
2 lots of waiting 72 hours for the engineer to fix the problem
Nobody has came
Every time I've called I've been fobbed off
Will they be expecting to bill to be paid in full of course they will
Costomer service is a joke!. Clear have no idea what they are doing
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Darlaston, Walsall Post Office  
I am extremely happy with my service from the post office the speeds aren't the best out there but I am able to use my xbox online with no problems and streaming netflix and youtube is perfect. The downloads stick at about 780mb a second but I'm happy with that whereas other people giving low ratings might not be I'm not speed obsessed as long as my gaming works and streaming I tend to be happy and all that has worked since the day i installed my router untill now 6 months later not 1 problem
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Darlington Post Office  
i recomend post office broadband to any one very good exelent
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
darwen lancashire Post Office  
The worst broadband known to this planet, to download two gigabyte of data it takes 99 hours. The downloads of this Internet are not worth paying for, I would never recommend this broadband to anyone. Truthfully it's awful, words can't describe how poor of provider of broadband this is. Don't waste money, just rubbish. Frustrating provider and crap Internet!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Daventry Post Office  
Live less than 200mtrs from exchange but speed drops off to 1.8 for most of the day
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
DENHOLM Post Office  
Absolutely disgusting never ever would reamed this service well if that's what you would call it !! Paid for something that I never received and been trying to resolve for 3 months and still not been resolved so no Internet and they still think I will be paying my bill when they don't pay me back what they owe me ? All they want is the money they dnt resolve the problem !!
Derby Post Office  
Having read the bad reviews i was sceptical, so wish id had listened. Absolutely terrible hardly ever connects to internet and when it does keeps dropping out or buffering. I live in a good signal area of Derby and only a few yards from distribution box so no excuse for it .moved on and gone to sky. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
DERBY Post Office  
Been with p o broadband for about 10 days now. I get about 7.2 mbps at peak times and about 7.7 at off peak. Only dropped out once turned router off and back on and was back on line in no time. P o said I would get about 8 mbps and they weren't far off. So far would recommend this product. The only thing I have found is that apparently if you go over 100 gb in less than a month they may throttle the connection for the rest of the month.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Derby Post Office  
Connection unusable at peak times (fails completely sometimes)
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DERBY Post Office  
I have been complaining about low speeds since December 2015, these are intermittent ,the lowest being0.005 ,usually 1.5, The highest 7.03,which was 11-30am
Spoken Post Office services, had Email from Mr Winston, Head of Operation, to say that the Technical Issue on my Broad Band and Home phone has been fixed on 6/6/2016,were has now the 15/6/2016
we are down to 1.5 is this the best I can expect, especially when doing btwholesale speed test, it still comes up there is a error some where
and have
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derbys Post Office  
Since moving over from Fuel Broadband, who always gave a good service. My broadband has slowed to a snails pace. I am struggling to get anywhere with the customer service department. Very poor alround, I am deeply unhappy with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Derbyshire Post Office  
Horrible customer service.

Switched from Post Office to BT as BT gives 5x better speeds for the same price.

When I got the BT Setup, post office refused to give my new provider access to my phone line demanding a fee with ZERO notification. Terrible and cheeky customer service kept trying to fod me off until I got 1 good person after 2 hours.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Derry Post Office  
after getting rubbish contract with p.o. i cancelled. i gave them no money. please rember, you all have customer rights. they came after me but i stood up to them. now im with new company and much happier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
derry Post Office  
Lovely smooth connection very happy went live early in the morning on my go live date and I left it for 3 days to set itself up properly and its great definatley a thumbs up from me
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Devon Post Office  
This is an appalling service. Log in using password given does not work, so no access to any bills. Broadband speed under 1 mb per Sec! Also unreliable and not working at all at times. Customer service non existent. Telephone number given, through different filters gets you back to square one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Not impressed. Had the router delivered to my local post office as I didn't know if it would fit through my letter box, they promptly sent it back to the sender! Rang them and got them to send it to my home, knowing I would have to pick it up from my local collection centre, they left it behind a bin! Connected it, and now can't even check my lottery numbers, apparently 'it's a known problem'! Great if you work from home and can't access sites that you depend on. Not impressed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Devon Post Office  
Yet another unsatisfied customer with poor speeds and dropped connection throughout the day, customer services are not much help keep changing router settings and say monitor for a few days if no improvement contact us again (and wait in a queue usually for 15+ minutes) Lesson learnt, free broadband means crap speeds and connectivity
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Shocking. Rural area customer who regularly received 7mb with BT. I only receive that in the middle of the night with the Post Office, with evening speeds of less than 1mb.

Advised that they did not have the necessary equipment in the exchange to cope with demand, so I am able to leave my contract.

I found out after I ordered that a few other people on my street had ordered and cancelled due to poor speeds, so my biggest gripe is that they happily accepted my order, knowing they could not provide a service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
I never believed such a useless provider existed.Please pay a little more and get a decent provider.I had a fault since 11th December 2014.they promised a engineer and never sent one.The fault was repaired 2 weeks ago May 2015! ! ! They ordered 2 bills or legal action.£108 x 2 .They were rude on the phone.Now Im with BT and no problems at all.Router not going on and off 3 or 4 times every 5 minuets 80% of the time and thats when it was working at its best ! ! ! BAD BAD BAD.YOU HAVE BEEN WARNED. I am suing for the return of £108 x 2 bills and £500 comp...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
devon Post Office  
Totally Useless if you want to access bills etc having a Kindle Fire or basic windows mobile that does not support Adobe flash player. It is impossible to view your account, I have complained repeatedly but I am stuck with pobroadband for 18 months - I was with Fuel Broadband and was switched knowing none of PO's short comings. I am not prepared to pay extra for paper bills. It is their failure and I believe all customers should have equal access to their accounts, I am awaiting a response to my latest complaint.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Devon Post Office  
I have been a Post Office Home Phone and Broadband customer for 5 years - the broadband has been unbelievebly slow but we put up with it because it was cheap. We recently lost all phone service so we called them - they said they'd send out an engineer (which they did) but neglected mention how much it would cost!!!! I was informed by the engineer that if they tried to chrge me to complain. Sure enough on my next bill was a charge for £144!!!! When I raised the query they said I had been informed of the cost when I called, which I hadn't because if they had told me it was going to cost that much I'd have cancelled the phone line as it was never used and we only had it out of habit! As I said we have been with them for 5 years never been late with a payment always abided by the term and conditions, and this is how they treat a good customer - by lying and ripping us off! STAY AWAY (sorry for the shouting but I wanted to make sure you heard me!) The way they treat their customers stinks and the way they talk to you on the phone is shameful - their customer 'service' providers are rude and the informatuion they give you is incorrect (and sometimes downright lies!). I don't care how cheap they are that level of service is not worth any financial saving.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Despite twice querying during mye transfer from Plusnet why there was a 15 day wait between telephone and broadband changeover I was not told that the service would be by a different line. They could then have told me the likely speed. I received 6+Meg from Plusnet.The speed PO quoted was 7-8 meg, I actually received 0.5! It took 3 days to get admission that this was all they could provide. They have also billed twice for the rental despite my warning they were duplicating! They say they didn't guarantee a speed. They are still quoting on their speed checker 7-8 Meg for my neighbour!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Devon Post Office  
NEVER EVER GO NEAR THE POST OFFICE FOR YOUR TELECOMS.

I recently decided to change my internet & phone provider from The Post Office.
Primarily this was because on several occasions I had tried to contact them with regard to switching to an advertised better deal than the one I had been supplied. At one point even going into a Post Office to see if they could contact the appropriate office. No luck there either.

My new provider contacted the Post Office as a matter of course when 'switching'.

Which was why I was surprised when some time later I received an invoice from the Post Office, but for amounts in the future.

I telephoned them and Lo & Behold I actually got to speak to a human. I explained the situation, and was assured I would receive an updated invoice - which duly arrived with a 'pay by' date on it.

Why was I leaving I was asked – because your customer service is non existent, I replied, and was never offered a better deal even though I class myself as a loyal customer - No response to that.

I therefore arranged via internet banking to pay on the date they required, and it was duly paid on that date according to my internet statement.

Some days later I received a text from a company using 3 letters as a logo? I had never heard of, requesting I contact them urgently about a financial matter. Another scam I thought. I received several more 'urgent' requests over a period of days, so decided to 'play' and see what it was about, only to be told (I paraphrase here) the information required was of a delicate nature about a close friend – who? I inquired – 'we aren't allowed to release that information' – then I'm not going to speak to you, I reply!

A couple of days later I receive a snotty threatening debt collectors letter about proceedings that will ensue if I don't pay the outstanding debt (bearing in mind I have paid monthly on the dot for the last 6 years, I thought this was a bit rich).

I telephoned them, only to be told the debt was cleared. I know I said so why are you sending snotty letters dated after the payment date? It's paid now so it doesn't matter, says the operative.

All this because the Post Office are too incompetent/stupid/lazy/inept to liaise with anyone, let alone their debt collectors – what a bunch of unmitigated cretins – JUST NEVER GO THERE FOR YOUR TELECOMS.YOU HAVE BEEN WARNED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Devon Post Office  
I transferred to the Post Office because they promised me 7-8 mb speed broadband. I'm lucky if I get 0.8 and it has been 621 KBits/s (77.625 KBytes/s). If I go on and do an estimated speed with them even now they will quote that speed. The Post Office asked me to carry out a speed checker to assist them which did religiously for 2 weeks with no response from them. When I called they had no trace of it and basically said they couldn't help me and I would have to transfer elsewhere. Why promise something you can't provide. Worst broadband I've ever had and poor service too! Don't even bother to go there. I have wasted money on on-line courses I can't do and have had to cancel Now TV because the speed is too low to watch it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
PLEASE AVOID AT ALL COSTS...was with bt many years when contract ended i moved at same time had no broadband and phoned post office as had some info from my main exeter post office by a woman pushing broadband so got a leaflet and verbal info sounded ok i thought but with moving mislade it so phoned the post office to get through to broadband spoke to a adviser with a Liverpool ascent and asked many questions some of the info was wrong and she kept going off to ask questions putting me on hold for ages i was on my mobile phone at the time i questioned her answers some and she got very nasty saying she was experienced as i had asked to be put thu to a experienced adviser or manager i took her name and she after holding for ages said no one to speak too usual story these days i thought and she cut me off i phoned and complained and was just rude to again by another adviser then phoned again pretending to be a current customer and explained my complaints to a person who said i would get a call back i explained all and gave a first name as never any surnames as usual and as i had a time i wrote down was told they would listen to the call i was called back and told she would be spoken too and a person would call me back i manged to ask for a month free as had all the bother and got a call back to do a contract i gave all details to be told at the end they do a credit check he said i had been declined i said what i have a excellent credit of a high score with no negs so i requested it in writing /letter which i received saying experian is who they use i contacted experian who sent me a copy of my file credit and score a copy of any company who have done any checks no post office i was told what so ever i checked on net as well so contacted them post office by phone who insisted they had done a check and i was declined so i put a complaint in twice to get fobbed off with i was declined so complaint to experian who insist a full investigation has been carried out and gave me a final decision saying no contact from the post office so it was a cover up and time wasting stressful time i may go to a ombudsman type thing to complain but moving has taken its toll and as i look after a very old man who has had a stroke and has problems with memory so needed phone and broadband my advice is avoid post office has been privatized and the call handlers are not good at all so give it a wide birth i went back with bt who never questioned my credit when did a check the same day when i asked them was it ok they said yes no problems at all so went with them even tho post office seem cheaper dont trust them at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
devon Post Office  
Have had service at 2 different houses now, with 2 different routers and multiple filters etc. Constantly resetting the routers because the connection has dropped. It can't be the line.
Customer service is the worst I have ever experienced and probably ever will. They can only go through one step of a procedure every 24hrs and are utterly disinterested and unconcerned. Generally they mess you around on the phone for hours and finally say. Oh yes we see the problem, lots of faults on the line etc and it all works for a little while. Thats after blaming your hardware such as the filter to give themselves more time. It feels like they switch it to fibre or something for a bit to get you off the line? Anyway the service is a complete Joke and has been for years.
I'd be ashamed if I was the post office but I'm not - and they obviously couldn't care less. Hence I am taking the time to warn everybody else.
They even offered us the chance to get out of the contract and then changed their mind lol. And they also told my wife that we "HAD" to take out another 18 month contract when we changed houses. Thats the level of credibility we are talking about here.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
Broadband rubbish slow . Well that's if it works . As for the router total garbage ... so far 2 hrs waiting to go on line .. sort this rubbish out . ( Oh had to use my phone to write this no internet again)
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
Devon Post Office  
This company is absolutely unbelievable, took over when my old provider went out of business made mistakes. Customer service advisor are either not trained or a bit dim. Had to ring every month for o check why they keep charging me more than my plan when I haven't gone over my data or used my phone. fed up and only been with then 3 months. I won't be renewing in 18 months. Rubbish companythey should stick to delivering letters.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Doncaster Post Office  
Absolutely shocking speed, I have to use mobile data because its just simply unusable, never had issue with any other provider. Avoid like the plague!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Post Office  
My advice is DON't do it! Don't purchase this product. It is THE most unreliable one I have ever had the misfortune to use. Even WORSE than Talk Talk and that's says a lot :( I have left plusnet and they were much netter.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Post Office  
Im am discusted with the service i have receives had it since december but regreted it after the first 2 months as theg had cut the services and only after 3 weeks of bars on the açount and getting told to wait 24hrs each time i asked for a new router witch came after 6 days and to my suprise still no service it was only when i hade threatend to leave my services had resumed and no letter of how sorry they were or anything if i could rate minus i would DONT GO WITH THIS COWBOY COMPANY worst thing you can do
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
doncaster Post Office  
The internet is very slow and I'm not happy to pay anymore money towards this service when it doesn't work.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Dorking Post Office  
new to Wi-Fi and broadband .post office services I thought I could rely on .also the 18 month deal won me over.i am glad to have read reviews of a seriously intermittent wi fi and internet service. Nothing i have done .and it seems the po. not helpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
dorking Post Office  
I have stopped receiving emails for the last three and a half days to date. PO Broadband customer service said that it is due to maintenance and should be fixed within 24 hours. Some hope! They haven`t even informed their customers what had happened either via email or on their website. Absolutely abysmal service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Dorset Post Office  
We are a 2 person household and internet usage doesn’t extend beyond streaming tv onto the iPad (hardly ever with more than 1 iPad in use at same time). So we have been fine with the ‘standard broadband’ packages offered by BT, Sky and most recently Plusnet. When that contract ran out in the summer I went with the cheapest option available (which I have always done in the past without any problems) and went with The Post Office. My expected speed was given as 13-17Mb but in reality it is rarely above 1Mb. Streaming is unreliable at best. The desktop computer basically doesn’t think it’s even connected to the internet! I’m seriously considering breaking my contract for the first time as previous reviews have stressed The Post Office is useless at addressing issues... I would avoid in future and maybe the ‘cheapest’ in this arena isn’t a wise option.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Post Office  
Changed my mum's Landline to P.O. because they had a contract without Bband pointed out that number was to stay the same since my mum has Alzheimers! They said it would be done but failed and now say they can't do anything. If a zero rating is possible they should get it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Dorset Post Office  
AVOID, these people are rip off merchants.

Moved from Talktalk because the deal price was good for broadband and landline with calls.
first bill was as expected £19.
second bill £62, apparently mobile phone weren't included. Wasn't happy, its over £300 to get out of the contract or add as I was told on the phone while complaining £2/month additional to include mobiles.
So third bill £40. £19+2 does not equal £40.

Time to complain again.

These please lie, I will be out of this contract asap and will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Dorset Post Office  
Literally have to reset router every hour or so ,, even YouTube doesn’t work,, I can get that on mobile coverage,, I have even used giff gaff sim internet to run my Xbox online while waiting to be connected and tht ran better and faster .. awful would not recommend
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dukinfeild Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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