Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.1 stars
  • Reliability
    2.4 stars

Based on 1193 customer ratings since 2018-04-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

796 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
I switched from BT to Post Office broadband in Jan 2018. The big switch over day was 5th Feb.18. BT switched off my services at about 10.15am. Post Office livened things up at about 16.30 so the switch isnt quite seamless. The internet was quite unstable for the first 12 hours. Mobile phones having trouble connecting etc. I reset smart plugs a number of times. Amazon echo and dot ended up having a mind of their own.!! I called Post Office and they did SOMETHING to the router and everything seemed to settle down. A week later I was still thinking that although it was all working, things were not as they should be. I sent a message to Post Office online and they called back within 24 hours. I previously used my own TP Link modem router when I was with BT. They were very friendly and talked me through the settings I needed to set my own router - log in name and password etc (not that same as the account log in) and suddenly EVERYTHING was working great. All smart devices - plugs, bulbs, phones, tablets, TVs laptops...the lot. Im now getting a slightly faster speed than when I was with BT. My conclusion is that the Post Office router just isnt very good. It works but it should be better. To be fair I didnt think much of my BT or Sky one when I was with them so I think a lot of ISPs are simply giving out 'free' modem routers that are just not as good as they should be. If you want a decent modem router, best buy your own than use the ones ISPs send out.!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sussex Post Office  
PLEASE READ THIS. THE WORST EVER CONNECTION DO NOT BUY FROM THEM LESS THAN 1 GB ALWAYS. CANNOT WAIT YO CANCEL ACCOUNT. DO NOT USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
harlow Post Office  
Ashamed to be fooled by this company for broadband. Nearly two weeks without Internet, lots of phone calls and still no further forward. Notes ain't read when phoning in so constantly repeated myself.
Let down massively. Mbps 1.1
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Felixstowe Post Office  
AVOID AT ALL COST!
Transferred my phone and broadband on 15th January - still unable to use!
Lucky if I get 0.5Mb download speed, absolute joke!
Will be moving my broadband to another service provider as Customer Service is very poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LINCOLN Post Office  
Absolute crap, i can have up to 6.8mbps for a very short time in a morning then after a very short time it goes down as low 0,05 for the rest of the day and only improves again very late at night. Thank god my contract is finished this month, never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southrepps Post Office  
Was struggling financially and at a low point when I saw this PO home phone & broadband advertised in my local branch.
Was given a ‘Go live’ date in October 2017. Day came and went. Had already received welcome pack and router, no engineer showed up to do installation. and no phone or internet service ‘went live’. Calling customer services. spoke to various personnel. ranging from politely useless to downright nasty. Eventually, long story short, ‘service’ started. They had told me that if I report a fault, and it turns out to be my equipment or home wiring ( I don’t even own my flat) then I will be liable to pay £140. I am too nervy to report the constant faults, in case they somehow manage to blame me. And the call charges are a rip off and I can’t view my bill online, even with a device that can handle the outdated adobe flash that they use. Grrr. I’m ditching this **** as soon as I can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Tempted by the price, don’t go near it, unreliable, drops out, you can’t even downloading ad anything, upload speed of 0.8mb!
2.30 hrs on the phone yesterday , still can’t do anything! Selling a service they can’t provide!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Godmanchester Post Office  
Absolute rubbish. Can't use I played, can't fill out forms on line as it is so slow you get timed out. Tech service not much help spoken to three different ones and all have given different excuses for lack of broadband at times and slowness.Stay well clear, useless company.
Hornsea Post Office  
Avoid Post Office Broadband at all cost, diabolical customer service, you dont get the internet speed promised in fact it doesn't work half the time! They say your bill os £19.50 a month then charge you £33 per month saying its VAT & admin charges Steer clear they are rubbish...
Durham Post Office  
Absolutely Terrible. To say it’s slow is an understatement, sometimes I can’t get anything. I now have to put up with this for 18 months. It’s disgraceful that people can’t get out of contracts when they are so bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Post Office  
the worst wifi i have ever used ,very slow and annoying. i regret it already . shame on you post office MacDonalds wifi is even better !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leeds Post Office  
Worst decision I ever made. Switched providers from Sky to Post Office. Post Office switched off my Sky then left me with no broadband and told me it would take a week to sort. Only after blasting them on Twitter did they attempt to sort it in 24hrs. Problem was it would only work on my laptop not my phone nor catch up TV. Rang tech support they told me that that as I had internet connection any issues with my phone were my problem and same for TV. Impossible to log in non phone - several people have tried it and its impmossible. I am cancelling the contract I have had it 3 days. Rubbish don't use.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Grinstead Post Office  
Terrible customers service. My broadband failed an engineer attended and identified the a fault with the BT supply he was unable to fix it. For 3 months I had no broadband. PO failed to fix the issue so i left the service, they promised to compensation for 3 months of payments which I never received.
Gloucester Post Office  
I wouldn't even give them 1 star. I was tempted by the £19 per month offer for broadband and telephone.from BT. I was given two dates..one for my phone transfer and one for my broadband...they didn't even inform but I was moving my broadband...supposed to happen in 23rd of this month and was told it is not going to happen due to technical problems and they can't give me a date. Now I am laying £16.99 for their phone line and BT are charging me £38.00 for broadband only...£54.99 a month as opposed to £32.99 for both broadband and line with BT. The biggest mistake ever in changing internet providers. Don't ever switch to the Post Office. I am going to cancel regardless of the costs...they are appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Appleby Post Office  
Worst provider in UK. My download speed is 1.5 Mb since the beginning of my contract. Customer service is friendly but they can't do anything. I'm going to complain to the ombudsman.This reminds me the times you had to dial on the phone to get online. The service drops without notice, well, really a disaster. Users and customers don't have any right nowadays, which is nothing but hidden crime. Avoid this please, it's the worst thing I have experienced in more than 20 years.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
WORST MISTAKE I EVER, EVER MADE!!!!. I'm usually very savvy with things like looking at reviews but this one I missed. Was persuaded by the price cause I was paying through the nose for sky. IT HAS NEVER WORKED. Broadband drops out every time the telephone is used and wifi range is shocking. I wanted to cancel within 1 day of going live and they told me it would cost me over £200 to get out of the contract. Technical staff are fobbing me off and one guy even told me it was my house that was the problem and have just been told it will cost me £135 to get an engineer to come and check out the wiring. 18 months of this shocking service is going to be hard to bear. Going to complain to the ombudsman. This surely can't be Service in the 21st century.
  • Satisfaction
    1 star
Gloucestershire Post Office  
Appalling setup, customer service was useless kept passing the buck...Every time a complaint was made abouth their system..The customer has to pay for engineer...Always the same answer..Would never entertain this company again...Beaware
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRISTOL Post Office  
This is the worst broadband EVER!!!
I was with fuel for years with no problems whays so ever with my internet then postoffice took over and well where do I start ??? Can't play online games on the ps4 nor catch up tv online as the dam internet keeps going out constantly!!!! Don't think I will be paying another penny because I'm not !!!! AVOID AT ALL COSTS don't say we didn't warn you
Ipswich suffolk Post Office  
As a post office employee I changed to Post office Broadband- after all it's a product I'm supposed to promote. The transition was smooth, but the broadband seemed slow. Its wasn't until I wanted to watch a programme on iplayer over christmas that I realised how useless it was! it took 3 hours to download a half hour programme- it buffered too much to watch it without downloading- in the end I missed the opportunity to see one of the few programmes that apealed to me! :(
unless all youwant to do is readi your e mails- this is not for you. The post office broadband staff were very sympathetic and helpful, and I was able to break my contact without penalty because the minimum guaranteed speed of 8 rarely got above 1.2!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South Molton, Devon Post Office  
Terrible! Never had any issues with the previous providers in the past 7 years at the same address. The Fuel broadband was excellent, cheap and fast, then they probably were bought by the Post office. It has been nightmare since. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Shotley bridge Post Office  
This is the worst service I've ever had, the broadband keeps dropping out, I'm on my second modem from them still a rubbish service. The so called online engineer tries to blame me and my equipment which is not faulty, my son is a Microsoft certified engineer. No other provider has had difficulty in providing broadband. I strongly suggest DON'T USE THIS COMPANY they're unable to provide what you pay for, I'm 5 months into an 18 moth contract and am going to leave and will take the Post Office to court for breach of contract and claim the £300+ and all costs I've had to bear. They are rip off cowboys.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton Post Office  
Wow, I never though the internet could be so slow. After switching a couple of months ago we get a little blip of normal speed in the mornings but then it all grinds to a halt after lunchtime, after weeks of daily phone calls they admitted there was nothing they could do to fix the issue - old tech, rural location, too far from exchange etc, which is funny as our previous supplier had no issues supplying us reliable bb) The only positive is they answer the phone within a few minutes, unfortunately they're usually clueless on the otherside and it's extremely difficult to speak to a manager even after repeated direct requests and multiple failed promises of call backs.

They may be cheap but it really isn't worth it.

AVOID AT ALL COST
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire Post Office  
I would advise you to skip this provider the broadband cuts out continually and the bandwidth means theirs a lag I understand they use talk talk which means you're getting to bad services
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Surrey Post Office  
I deeply regret moving to Post Office for my phone and Broadband provision. I moved June 2017. I am still waiting for a reply to an email I sent their help team in the same month (now January 2018). My broadband stops completely when there is an incoming land line call. I went through all the options when this first happened, including taking the cover off the phone line box and attaching the filter directly inside there, leaving the box exposed to my grandchildren fingers is NOT a good idea. Also, I cannot view my bills at all. I have had no repose whatsoever from Post Office to any of my queries. I can give them thumbs up though for when I decided to switch to them. They were helpful, polite and very encouraging. However, I really do regret moving. Downside for me, I foolishly paid upfront for a years line rental. If I close the account now, I will lose that payment. But it is going to be worth it to get decent broadband and decent customer service. I moved because I thought they would be cheaper than my previous provider. They are but they are most certainly NOT anywhere near as good. None of my friends are with Post office and none of them have the hassle I am getting to simply view my account online and certainly not being able to view my bill is ridiculous. Over all I cannot recommend anyone using Post Office for broadband and phone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Post Office  
Absolutely terrible. If you are thinking of changing then don't, especially if you are a gamer on console. You always lag and the customer service is rubbish , I would recommend moving to Plusnet as they cost the same and higher Wi-Fi speeds.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
When I moved from Dorset to Sussex I kept my phone account active as, to start with, I was still visiting my old flat.

When I finally came to close my account at the start of October I went onto Fuel broadband website and discovered they'd sold their telecommunications business to the PO; this was the first I knew about it. I then checked my bank statements and discovered the PO were charging me nearly double what FB had been. Not a nice way to discover my telephone provider has been changed

I finally found some emails from the PO in my spam folder; I now had an account number for them. I E-Mailed them requesting my account be closed, they told me I have to ring up to close my account and that they won't close it till I ring; surely it's not legal for them to blatantly ignore my instructions. I finally got a cancellation order put on my account today though 14 days seems like a long time to take to cancel an account; maybe 14 days is how long it takes their slow internet speed to deal with the cancelation request.
  • Satisfaction
    1 star
  • Customer Service
    1 star
West Sussex Post Office  
I struggled to even connect to write this speech on how crap the internet is do not fall into this 12 month torture can't play with my mates on PS4 cod cuz I 1 bar / lag out I rather McDonald's wifi po is the biggest scam I would rather go back to talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend Post Office  
1star is too much !! 6 months with these and can’t even watch YouTube !! TERRIBLE SHOCKING SERVICE !!! Phone up and get told the same old everytime !! Do this do that ! We have done everything and the Internet is still so slow !! Worst broadband Iv ever had in my life !! AVOID TRUST ME WHEN I SAY THESE COMPANY ARE A MONRY GRABBING SCAM!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Post Office  
I went with Post Office Broadband due to its price. It cuts out multiple times a day. Customer service tried to be helpful but as it is intermittent there wasn't much they could do. I would not recommend unless you really can't afford anything better.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Woodford Green Post Office  
THE GRASS IS NOT ALWAYS GREENER ON THE OTHER SIDE, IF YOU ARE THINKING OF CHANGING YOUR BB SUPPLIER LIKE I DID WELL YOU WOULD BE OFF YOUR HEAD TO GO WITH THIS OUTFIT. PREHISTORIC BUSINESS OPERATION WITHOUT A CLUE AND THE WORST BROADBAND SPEEDS IMAGINABLE! STEER CLEAR AT ALL COSTS HOW CAN SO MANY BAD REVIEWS BE WRONG??? WISH I HAD LISTENED BEFORE CHANGING TO THIS JOKE. YOU HAVE BEEN WARNED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayr Post Office  
Changed to po because bt almost doubled in price 5 weeks ago, I had problems from the start their useless router keeps dropping the connection also their router will NOT connect to my epson wireless printer after 3 weeks they told me I cannot connect to printer or local network with their router even though it clearly says I should be able to on their faq they told me to buy my own router now I cannot get them to give me the settings, also they do NOT reply in 24 hours as stated more like 7 days. AVOID AT ALL COSTS (It will cost you if you do).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bradford Post Office  
This broadband is absolutely rubbish. I can’t even play with my friends on call of duty with out lagging like I’m using McDonald’s wifi.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ter Post Office  
I got a new xbox one s and hav rried to update gta 5. It still hasnt finnished and i estimate it will take another 3 or 4 hours on top of the 5 or 6 hours to download it. I am so dissapointed and angry as my cheistmas pressent cant be played on. Well done post office u hav ruined my christmas this year. Pls avoid and dont buy if u do u will be very annoyed and want to leave as i do
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
Absolutely diabolical. Months of stress. Terrible customer service. Fobbed off on numerous occasions. Don't even think about going with this company.
north of scotland Post Office  
Do not at any cost think about changing to post office home broadband it is utter rubbish, slow, can't connect half the time, when it does connect it cuts off after half an hour, tech department useless there have no idea how to fix problems, I am considering borrowing money to buy out of the contract, DO NOT USE THE SERVICE IS CRAP
West bromwich Post Office  
YOU HAVE BEEN WARNED! I transferred to Post Office from Plusnet due to their great deal on 3/11/2017. Despite reassurances from the P.O, I have never received an internet connection, no one was interested or took ownership for the problem. I was told it was a network problem which affected 100’s of customers and it would be connected on 21/12, this then moved to 3/1 and finally moved to 16/1 when I cancelled the contract and gone back to Plusnet for connection on 5/1.
They are such an unprofessional organisation, paying peanuts and getting monkeys! You cannot speak with anyone above a useless Customer Services Manager. I have referred them to OFCOM and they suggest I formally complain to the P.O. and request substantial compensation. I have such detailed incompetence recorded and happy to share.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire Post Office  
Just switched from Talk-Talk to Post office broadband, all I can say is-DONT BUY. Their internet is too slow to even download a 400kb picture. Now stuck in 18 months contract with just 0.7mbps speed. PLEASE AVOID-PLEASE AVOID-Its a real RIP OFF.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kingston Upon Thames Post Office  
Was with other company 18month then told it was taken over by post office since with postuff office had nothing but trouble not been able to make or receive calls last 8weeks was told it would be sorted out 2week ago and still waiting with no email or phone call from them or not had any one at property to get wires etc sorted out and now broadband connection and can't get through to speak to people concerning issue there are disgrace I want it dealt with or going to ombudsman and training standards
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Irlam greater Manchester Post Office  
By far the slowest broadband we have ever had. Speeds of 0.1 and 0.3 are the norm for us. Post office were not interested in improving this blaming our location. Would not recommend to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
BARNBY IN THE WILLOWS Post Office  
cannot get fiber broadband in my post code and have been in contact with post office to ask if they can help to speed up my broad band as I don't get there upload speed they say i expect to get but i just moved house and now in new contract so there for 18 month till i can change providers who can give me fiber broadband ps they say they cant help me so stuck with them till contract out
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
coylton Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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