Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 975 customer ratings since 2019-04-03 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1069 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
PLEASE stay away from postoffice broadband this con should not be allowed in this day and age!!lures you in with a cheap deal then gives you terrible customer service and slowbroadband speeds which they say is all ok there end they can send a engineer out for £145.00!!! To look !!!regardless it was all good seconds before unplugging bt box and plugging in theres!!. So then they have you tied yp for 18months with unusable broadband ! Please please beware pay the extra and saty with bt .fingers crossed they be out of business soon ... With such a scam
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
Shockingly incompetent. Months of grief trying to get the service working. 1 star is 1 star too many.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
Surely the worst customer service, the worst reliability, the worst speed ? I could write pages on the problems we've had e.g sent the wrong type of engineer 3 times running, despite promising to send the correct one each time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
Absolutely the worst broadband. As i write this at 8.30pm I'm not seeing anything over 20 Kbps, yes 20! Between 2 and 3 pm while your at work and not using your broadband you might get up to 2 Mbps, if the wind is blowing the right direction that is. The router that comes with the package is sub standard and cant support multiple devices. Smart TV? Dream on. Want to sit down to watch iPlayer? i hope its 3am when you do. Our dealing with customer service wasn't too bad, got through quite quick and discussed it. After heavy persuasion, they did say if we couldn't get the service we wanted in the next week they would be able to cancel the service at no cost. So to all you stuck in a 18 month contract, pester away.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
Terrible service with atrocious speeds; avoid at all costs!
Cornwall Post Office  
Disaster!
I should have gone live a week ago before the the very cheap looking router they sent was faulty. Spent an hour on the phone and they agreed it must be the router. Send me another then I said. Nice, policy is near the to do anything on the good live day, even though they agreed ed that the router was at fault. So had another hour on the phone having the exact same conversation. Eventually they agreed to send another router but it could take 3 working days to arrive. Bear in mind that this is the post office!
After a week no router so another marathon phone call. I'm told that they aren't sending a router but an engineer has tried to call me. I have no missed calls! I eventually realise I'm getting nowhere and ask to speak to a manager. I'm cut off!
Been trying to reconnect for 1 hour and 14 mins. "We are sorry for keeping you waiting, we will answer your call as soon as possible". What a big mistake I have made!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
AVOID!!!!
I was supposed to have my internet up and running over a month ago. The post office have been absolutely useless and unable to get it working at all. They are sending a 4th yes 4th engeneer out to my flat to again try and get it working. They expect me to book yet another day off work so they can tell me the same thing that the other 3 told me. I am going to cancel as this is not on. They have also already billed be for set up and first months payment. Avoid using this broadband company!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
absolutely furious 3 days hanging on phone to listen to that dreadful durge'no internet proper for nearly 2 weeks ,time wasted waiting for response, still got nowhere, reckon customer is important in that case answer our calls and prove it, internet required desperately for 3 people with mobility issues, that aside this is disgusting
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cornwall Post Office  
I'm sorry I can't give NO stars. I've been a customer for years and they were good. However late last year (2014) something changed. Constant drop-outs, evening speeds below 1 and customer services who (when you can get through) blame you for the poor service. It must be your PC, your wires, something inferring with the router.

BT open-zone checked it out and there was no fault in my home, so I didn't have to pay the £140 as threatened. This is simply a capacity issue. The ISP market is designed to fail. Post Office rent the lines, servers, exchange capacity from BT - whose customers get a good speed, while PO customers get below 1.0. Anyone smell a rat.

There is some internal issue with the PO broadband at present and their customer service has now fallen to a level no money-paying customer should have to tolerate. So on balance, they used to be good, but now they are unable to provide a decent service - so for the avoidance of disappointment and stress - do not opt for Post office HomePhone and Broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
Signed up with post office broadband on the 27.10.18 on 12 month contract. Go live date was 12.11.18 for broadband and phone. Despite 2 phone calls to customer services the router never arrived. Phoned again on 10.11.18 and was told the router had not been sent out yet. I cancelled and went elsewhere. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
CORSHAM Post Office  
NEVER EVER EVER, will I sign up with PO again!! Poor customer server, internet goes off every night around 9pm every 10 minutes. AVOID AT ALL COSTS. I am going with BT in 3days time. PO are useless, couldn't organise a P up in a brewery!!!! USELESS!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
county durham Post Office  
This has to be the worst broadband I have ever had!! The service is appalling!! I eat up my phone data as nothing loads and when I complain they simply tell me that I have the service I am paying for and there are no issues.
Do not buy!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
DO NOT USE THIS COMPANY.The broadband service sometimes only reaches 1-2mbps and this is intermittent..I've been with them only 2 weeks and already I'm finding it hard to get through, they average 20-30 minutes placing you on hold between teams. They are very clear they do not guarantee WiFi only broadband..so if you are standing over the router and your phone or laptop is at 1-2 Mbps then they put u on hold for 30 minutes so they can test..then it's back to 9-10. They state they will not let you cancel unless you pay full 12 months. Anyway..going cheap you get what you pay for..AVOID AT ALL COSTS!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
i have also had to end my 12m contract early. i have never met a more useless bunch. if you ring them they could not care less.my new provider said they would refund £50 of my termination bill if i sent them a copy of the final bill.they wont even let me into my online account to get a copy to send, they say because it a closed account.it looks like unionism is alive and well at the p.o.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
coventry Post Office  
I literally cannot fault my broadband didn’t work til 4pm on the day of go live date as I had to ring and get the line refreshed but the gentlemen that helped me knew exactly what needed doing and sorted it within minutes. I had problems with talk talk with buffering and my iPhone not connecting to the broadband and I can honestly say I am over the moon a week on not a single problem and I live in a high rise block of flats which isn’t exactly the best for broadband connections
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coventry Post Office  
Post office broadband is average for browsing the internet on your phone or laptop. However it is absolutely shocking when I play my xbox. I enjoy playing my xbox from time to time but I cant enjoy it now im using Post Office broadband, as I spend the majority of time trying to connect to my router and when I am lucky enough to do that I will get disconnected and reconnected every 20 minutes ( on a good day!)
COVENTRY Post Office  
The service is borderline criminal, the internet stops every day with zero signal..this happened since day one. Im now a few months in and have got used to it..the signal stops for around 3 -8 minutes and then is very poor..usually under 1mps.for about 30 mins then back to normal. They state they can not gaurantee wifi but it still fails with laptop plugged in. Support is poor and used to be with sky without any issues ...i just decided to go a bit cheaper and paid hugely. I CANT EXPRESS HOW MUCH THIS IS FRUSTRATED ME and i may just pay to leave as i cant work from home any more.avoid this service at all cost.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Terrible either stops working or 1-2 Mbps.
Not improving..AWFUL STAY AWAY..I'm raising an offcom complaint.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Rubbish signal keeps cutting off at 0.00 takes 10 minutes to reboot hub keeps happening all the time and the postoffice all they say is they can't do anything so I'm cancelling my contract and going to vodaphone I would NOT recommend postoffice broadband to any one they are rubbish
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Avoid this internet provider and go with somebody more reliable. The signal constantly drops out in the evening. You're paying for an internet connection and for several hours a day in the evening you don't get one.
Also, be warned. I've just opted for a new provider in the hope it actually works this time.
It takes a couple of weeks to get a new connection sorted so make sure that is done before the end of your last Post Office bill. I have three or four days gap with the Post Office and they are charging me a full month at a much higher price for this privilege. A shoddy service and I'll be having nothing to do with them once I have had to stump up this bill.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Moved for the price massive mistake we have been stuck with this nightmare for a year with 6 months left they told us we have too many things in use bearing in mind there are only the two of us in the house and we didn’t have this problem with talk talk and a lot of the time there is only one or two items being used it still drops out DO NOT USE THE POST OFFICE when signing up for this review it said leave your email as we might want to contact you hilarious that implies they read these posts or care they will not contact me absolute rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
cannot get fiber broadband in my post code and have been in contact with post office to ask if they can help to speed up my broad band as I don't get there upload speed they say i expect to get but i just moved house and now in new contract so there for 18 month till i can change providers who can give me fiber broadband ps they say they cant help me so stuck with them till contract out
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
coylton Post Office  
Connection is never done dropping out and most of the times when it comes back on I get 0.8 download speeds compared to the 5-6 I was promised.... Now changing to plusnet would advise anyone to stay well away from post office broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Craigavon Post Office  
I had a problem setting up so called the support line. Very polite and efficient and sorted the problem. Not superfast speed - average 3.2 download but enough for what we want. All good so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Crewe Post Office  
After trying for almost 8 weeks to have PO phones do a home move to my new address, I gave up. I was promised 2 different dates for my internet connection to be live, but it never happened. Just excuse after excuse .I then arranged to move to BT but PO phones cancelled the transfer without my authorisation. When I complained, I just got a load of waffle ft
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CREWE Post Office  
Ok, I have seen the reviews on here and thought I would write my own as people normally only write reviews when they are unhappy.. this isn't just broadband this is in general

this is a low cost low speed service we all know this from the get go, it is a DSL based provider and this is the left overs from talk talk's DSL as they now mainly run VIA high speed and fibre broadband..

with this being said we still expect a service that we pay for and often I see this is not the case

I think it all depends on where you live, I live in Crewe that's a very built up area with one of the best network coverage away from cities!

I changed to post office when I got rid of sky I also don't care about the lack in speed so wasn't fussed

I've had a good experience with them to be fair the speeds I get are around 6MB down and 0.50MB up via speed test . net I have had a few issues buy they got sorted fairly well ( the speeds do drop at peak times )

so if you are looking for broadband please make sure you know what you are getting into and if you do not live in a main city chances are you may run into trouble from time to time

but in the world as we all know we get what we pay for :)

I use iPlayer all out iPad etc. are linked and all seems well
:)
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Crewe Post Office  
Poor service. After signing up, I had to wait 8 days for an engineer to visit and identify if their router was faulty, then 5 days for a faulty router replacement to arrive, then found out after 5 days they hadnt even ordered it. Ive got to wait another 5 days for it to arrive. I wish Id gone to sky. To exit the contract they will charge me £150. My advice to post office is to remove their franchise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crowborough Post Office  
Against my better judgement,and having read numerous poor reviews I opted for post office broadband three months ago and I'm pleased I did. The service was connected on time, has not let me down at all, and my average download speed with three devices connected at the same time is 17 MB.

It's true to say that BT have recently replaced all the exchange boxes locally and this may of course be the reason that everything is running well, but as long as my broadband is working that's what matters to me.

I'm a high user of the internet and all times of the day and night and over the last three months post office broadband has not let me down. I can't comment on customer service as I've had no reason to phone them, but overall I'm pleased with my decision to take po broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Crowland Post Office  
Had PO broadband for several months with no problems,running 2 NOW TV boxes in different parts of the house,suddenly had problem with wi-fi signal getting progressively weaker over a couple of days until I could only get it on my phone in the room with the router. Tried to explain this to customer service, asking for a new router. Spent 20 mins speaking to someone who was unable to understand this, told me I needed wi-fi repeaters....at one point she asked "how thick are your walls?" ...resisted replying "not as thick as you" and demanded to speak to a manager. Result,was sent new modem, problem solved. Told manager if I wanted this level of customer service I would go back to Talk Talk !!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Croydon Post Office  
Absolutely atrocious company with abysmal customer service, The WiFi is inconceivably slow and has caused me prolonged anguish. There's probably better WiFi in Guantanamo, I even struggled to post this on the website. Overall its a company of incompetent, lobotomised kumquats.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon Post Office  
I had 18 month contract with Post Office first 10 months was okay when question then they couldn't give answer why i was running on Onetel when i found out 2013 they when under talk talk it was a shambles then one spoke to customer service and told me and he was honest to me. The problem I had I couldn't 3 page at same time when it was updating because it was running to slow most speed had was 2.7 mbs i need 3 page open to do my jobsearch
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crumlin Post Office  
speed to slow below average for my area. also for last 14 months i another but trouble with it every day it play up i either can't connect or can find website because it run to slow. also put complaint in and i never heard it.Do why paid £26.99 for heap of rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Crumlin Post Office  
It simply doesn't work. Dial up quality.

Firstly, my router arrived 7 days late with no further explanation so I had no connection during that time.

Now I have had "broadband" for 2 days with them and my current download speed is 0.15Mbps! I cannot even work so I need to go to the library.

Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crystal Palace Post Office  
My advice? STAY AWAY FROM POST OFFICE BROADBAND. I have it installed in a second home, where it's used for five days per month, but the router is switched on permanently. Went ok for some months, then Post Office upgraded us to fibre 'for free' - we didn't want it, but it was imposed on us. Shortly after that, the contract expired - and we had a large price increase imposed on us! Called them to complain, and they said they'd get someone to call me back. Callbacks never materialised - I've checked my mobile log and they have not tried to call me. Meanwhile, the latest bill is up by another £5 - it's now almost £10 per month on top of what it used to be, and they say that they can't revert it back to cable. I'm looking for another ISP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cumbria Post Office  
I hope people may look at my previous posts and take my advice. The advice is simple: AVOID,AVOID AVOID the Post Office for broadband. The speeds render the whole thing unusable, I was without a connection for a month - was promised twice that I would get a refund and didn't get a penny - CROOKS the lot of them. I even got threatening calls from a debt collection agency for money that they owed ME !
Don't touch with a bargepole and how the regulator lets them get away with this I really don't know.
AVIOD, AVOID, AVOID THE POST OFFICE BROADBAND. You have been warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
Just to update my previous review....
I first reported loss of service on the 11th November (it first failed on or around the 7th November).
After being told constantly that my service "would be fixed the next day", I eventually got use of my line back on or around 20th November. So for almost 3 weeks I was without a service, I got no useful support and even now I have broadband back the speeds are pitiful.
My one and only piece of advice is to AVOID THE POST OFFICE PHONE AND BROADBAND at any cost. I may be compensated for the downtime but for the time I lost waiting for customer "support" to answer me, the phone calls I made (I had to use my own mobile) - nothing. AVOID, AVOID, AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
PLEASE, PLEASE do yourselves a favour and don't go with the Post Office (P Off about describes their attitude). The broadband except in the middle of the night or at 5am is pitiful - less than 1Mb and sometimes even less than that. You can contact them, they will tell you to run tests, they may tell you to buy a new micro-filter but the result is no better. My daughter was unable to do her school work, iplayer etc was unusable. As I write for the second time this year I have NO phone line and NO internet.
PLEASE save yourselves so much hassle. They may be cheaper - you get what you pay for. AVOID !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
Truly awful. Rarely do we get 1 Mb/s - just tested here as .75 Megabits and then 0.53 Megabits. They are a Fraudband Provider. Email often can't be received, online banking hangs. Can't call it a joke as we're stuck with them till the contract runs out. Hah, How can it be a contract when they aren't providing what was agreed?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
Do Not Go With These! Even when the connection worked it was way below the lowest guaranteed speed. There's no way to cancel without incurring fees. They are thieves. I went with a different provider and now have no speed issues at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
Absolute joke of a company. I live in a rural location however speeds of 7mbps were quoted. I struggled for almost a year barely getting over 1mbps. It would drop out regularly and the router needed restarting many times. I phoned their tech dept who stated they could see a fault, but kept making me do self checks and insisted that the fault was at my end. In the end, i told them to stuff it and i terminated my contract early and went with BT... BT identified a fault prior to connection going live and sorted it. I am now getting just over 6mbps and my connection has not dropped out once. They may be cheaper,but avoid at all costs. Shocking company and service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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