Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.1 stars
  • Reliability
    2.4 stars

Based on 1193 customer ratings since 2018-04-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

796 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Was with Fuel Broadband who were the best provider I've ever been with. Post Office bought the service. On the day the switch happened my speed dropped from the stable 14.6Mb I ALWAYS had, to 6-8Mb. I contacted them and they claimed that I could only get 8.5Mb. I told them that was a lie and what I got with Fuel, but they would not relent and told me I should have checked before joining them!!! I told them it was for them to tell me what speed to expect, not the other way around. Move on a few months, I've had to call out Engineers numerous times due to the line going dead. PO claim it's my equipment. Engineers say all is fine with my equipment, but PO keep saying it's my equipment, so they send me a new router, but fault still remains. 'It's your socker', no it's BRAND NEW!! They have also been only reporting the faults to OpenReach as basic line faults, so the Engineer can't do a full investigation! STAY WELL AWAY FROM THESE GUYS!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Clitheroe Post Office  
So I got mine. I was dubious, but I am a bit cheap! I had read reviews and was a little worried. But it’s been fine. They said I’d get between 5 and 12 mb. I’m getting 10. I’m happy with that. Suits my family perfect. It’s hasnt dropped at all. All for £19 a month. All I would say is their customer service isn’t the fastest. I sent a query, took a week to get back to me and it was a very robotic answer. All in all though if you want cheap standard broadband, this fits the bill for me.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bradford Post Office  
Not worth any stars . Said they were updating me to superbroadband. Lost connection on switchover day. Phoned several times got told to do lots of things still did not work told to wait till next day. Still not working got told to do checks again eventually said they would send an engineer out between 8 and 1 the next day and if I wasn’t in it would cost me £140. Nobody turned up. Given another date for 9th April, however luckily I was in as the engineer turned up two days early. Said there was no way I could get the new internet as my property was connected to the wrong type of box not the one which had the new fibre cable. Phoned post office once again who said they needed to send somebody else out. Engineer was still on sight so handed the phone to him to explain. Lots of holding on while different people were spoken to to be told that I couldn’t get the new service and couldn’t go back to the old one. They then told me I would have to change provider. Have only been with them for a few months and it took them 5 weeks to connect the service in the first place.. they should have looked into the service to see if it was compatible with their customers. Laughable they are still sending me texts telling me to be in on the 9th when an engineer will call despite the fact they have had to terminate my contract. Avoid them at all costs do not live up to their promises. And this stupid form asks for an email address I have no bloody internet thanks to you!,,
Norfolk Post Office  
Highly not recommended this s..t company. The internet speed very slow 18mBit packed and I`ve got max 2mBit. The costumer service useless.
Twickenham, London Post Office  
Never use the post office broadband service, abysmal from start to finish.
Poor connection throughout, so much so they waved my early exit fee......or did they?!
Promises of the early exit fee being waved resulted in £172 being taken from my account 'in error'. Now the 3-5 working day wait for my money to be returned.
The WORST service I have received in a very long time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Post Office  
Do never get in touch with this company. I used to be with fuel and post office took it over without saying me anything. With fuel was 20 pounds a month but post office charged me over 30 pounds (for 12 mb) a month changing my contract without informing me. When I called them they only said its because i am on opened account. What is it??? They said I have no contract. How could i not have contract if i was in contract with fuel and they took me over???? Don't understand....
They charged me for months like this
Southend Post Office  
Laughably bad. I'm not one to write reviews or moan but post office broadband has been so bad I thought I'd try and spare someone else the ordeal. Mine has never worked & after 2 months despite (& I'm not joking) 229 emails, 20 calls, several letters & many social media post/requests no one has REPLIED, let alone fixed my problem. I know big companies can't please every customer but this is just silly. It's cheap but is obviously being run into the ground by its staff! I wish I just paid a pound more each month for someone at least mildly reliable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Post Office  
AVOID AVOID AVOID. Absolutely horrendous company. Poor customer services, shockingly poor quality internet ....this company are so cr*p less than a month with them ive changed providers already. Seriously people stay well away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
Worst broadband and customer service ever! It took three weeks to get the broadband to work and the phone. I did not get the £75 amazon vouchers as promised by the website. I had two have two technicians in my house to fixed the fault which was after all that it turned out that the fault was outside the house and could have been fixed without having to have a technician coming to us. Operators were not helpful at all and the experience with the post office has been a disaster. It is not yet over!
  • Satisfaction
    1 star
Porthcawl Post Office  
I DO NOT recommend this provider at all. Their customer service is appalling. I ordered an extra item for my landline ad was told by them it would take 72 hours to be activated. Nothing happened so I rang back and was told it could take up to 10 days so I waited again, nothing, on 15th day I rang again and was told there was no record of my item order so I cancelled it. Next day I get an email from them saying they've added the item to my bill...!!!! Absolutely appalling customer service and can't wait to end of contract to leave. AVOID AT ALL COSTS!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
LINCOLNSHIRE Post Office  
Recently service failed entirely, mainly due to a fault in network from 2012 never rectified by BT which caused very much noise on the phone line and erratic broadband. Customer service, in Scotland I believe so no language problem, handled my complaint ccompetantly and soon raised a ticket for faults to be handled by BTOpenReach. A day or so later, I was visited, by appointment, by a BT engineer who replaced the 50-year-old wiring and the master socket. Results: crystal clear phone reception and double the Broadband speed. An excellent outcome thought I.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
BROMLEY Post Office  
The worst service I've ever used since the advent of broadband. Many a time there were vivid reminders of the dark days of 56k dialup with pages loading in minutes, downloads speeds in single digits and customer service that don't give two hoots. Unreliable in the extreme. It's talktalk disguised as a reputable company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
I was switched from fuel broadband to post office broadband when the buyout happened. I assumed that only the name of the provider would change but I was so wrong! Speed is up and down, never as fast or as stable as Fuel Broadband was. I was assured it was due to my area, that no one would be able to provide me better speed. Switched to BT and happy again. Do not try Post office!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
I applied for PO broadband as a result of the 17mb offer. Once installed I was getting between 2mb and 6mb. After repeated contacts with so called engineers I looked for another service. I chose Talktalk . The PO insisted that Talktalk could not better their speed. Guess what, I'm now getting between 35mb and 45mb.
What ever you do don't go with Post Office, their service and product is rubbish !
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Whitchurch Shropshire Post Office  
We were recently offered a free upgrade to fibre from standard broadband to the end of our contract. Looking at the mostly terrible reviews we were doubtful. However so far it has been very successful with download speeds at the lower limit promised. We did lose Wifi once but this was quickly sorted with the help of their technicians.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Bardney, Lincs Post Office  
This company is beyond belief I have had
nothing but problems since I signed up with them the broadband is off more than it's on.When you phone them up they say they will phone you back after doing tests but they don't the service is a joke, but they still send out the bills and expect you to pay for broadband you have not received.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
New Milton Hampshire Post Office  
21st March, 2018 VERY IMPORTANT...there IS a getout clause! This will be of help to many people currently itching to get away from this shower...by the way, Post Office broadband is owned by TalkTalk...that goes some way to explaining why the service is chronic. There's a ruling stating that if prices rise during your contract, you have the right to cancel and close your contract within a month of being notified. I have been saddled with them for 6 months, with the dread prospect of facing another 18 months. Thankfully, they decided to raise the price of the phone aspect of my package by £1 a month...FANTASTIC! Thank you TalkTalk, you've just given me the tool I needed to quit! I phoned yesterday, and gave them their marching orders, and immediately phoned Plusnet, the best provider ever, and reinstated our 12 month contract....with great joy and satisfaction. Don't delay...phone them and close your contract as a result of increases.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salisbury, Wilts Post Office  
Long-time and long-suffering Unlimited Broadband customer. Speed has never been good (apparently we are a "long way" from the exchange - 5360 metres) and despite line tests, re-setting of ports, new routers etc, service is at best patchy and certainly not reliable.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
For goodness sakes, whatever you do, DO NOT sign up with Post Office Broadband. It is absolutely useless..period. I have been stuck with them now for 6 months, and I'll be shackled to them for another 18 months, sadly. I have phoned on 7 occasions, complaining about the constant internet crashing, which happens at more or less the same times every day. I have been fobbed off with numerous different excuses as to why that should be, and as a matter of fact I have just come off the phone to them, during which time I mentioned that I had signal dropout 3 times in the last hour...she checked her data, said that this was not the case, and stopped short of calling me a liar. I was transferred to a cancellation receptionist at my request. She told me that they have no duty to provide wi-fi under the contract...only broadband, so I ask you...what good is broadband without the wi-fi? I was informed that if I wanted to leave, I'd have to pay them £153 for early termination. I will be taking the matter further with the ombudsman, but in the meantime...AVOID LIKE THE PLAGUE. If you want reasonably priced and totally reliable broadband (and working wi-fi). go to Plusnet. I wish we'd never left them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salisbury Post Office  
My go live date was 2/3/18 where now on the 12/3/18 & I still don’t have any service have had an engineer out only to be told my broadband need plugging in at the green box waited 5 days to be told that have now waited another 5 days for open reach to look at my line just got off the phone & yet again I am waiting another 3 days customer service is 0 they are not helpful at all have never rang me it’s always me ringing them wish I had never changed my service to them if your thinking of going with the post office do yourself a favour & dont
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridlington Post Office  
Worst customer service experience ever. Sign up for a 2 years contract and they can't even give a new router ask me to use my existing 4years old router. Rude telephone customer service. Regretting now.
Kingswood Post Office  
Very poor. They cancelled my initial order having misunderstood my requirements, then for the follow-up charged a connection fee and claimed an engineer needed to visit. I took a day off work to wait, only to be told that this wasn't then required because
a line was already at the property - which, you've guessed it, I knew and had informed them of for the initial order that they then cancelled. I complained at losing a day's leave from work for no reason and was offered £5 in compensation. (Yes, £5. That wasn't a typo.) I originally ordered and chose to pay line rental up-front to reduce the cost - that wasn't processed - and also went through a cashback website. They refused to honour the cashback because the order was cancelled - this is true, but it was cancelled and re-ordered by them. To top it all off, the broadband speed is very poor - although to its credit its fairly reliable. Overall, 1 star rating is being generous.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
WOLVERHAMPTON Post Office  
Just awful. Cuts out every half hour, slow speed, video buffering. Browsing the internet has become a frustrating experience with this provider, I cannot wait until my contract is over.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
scotland Post Office  
I have been with the Post Office for years because it is the cheapest package for calls. Broadband is reliable but very slow - less than 2mbs and half that of neighbours who are with other providers. I won compensation via the Ombudsman but no improvement. They just say I am out of contract and free to go.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    5 stars
Keynsham Post Office  
A nice black box with Post office written on the front, a green on light and a flashing WLAN light that you can look at for hours and hours....and that's it really no internet connection. Do not get involved with these clowns.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brixham Post Office  
I have already left a review but unfortunately I have had to contact these people again today. I was dreading it. Well here's the good news. I put down my mobile as the best contact and they phoned me not on my mobile but on my landline (pure fluke I was in) then I got put on hold as they couldn't actually do it due to technical difficulties surprise, surprise. I finally got through myself (as usual hanging on and on and on and I was told it was £37 to keep my old number (moving a few miles down the road) and then they told me that my current 'cheap' contract becomes null and void as I am moving and I would have to renegotiate a new one surprise, surprise. I opted to take a 12 month one at £4 a month extra so I could get away from these parasites ASAP. Now for the bad news (as above :-(
Essex Post Office  
Total rubbish. Avoid them like the plague Good points(1) Rude Customer Service, (2) Rude and Inflexible Customer Service, (3) Lied to me on the phone, (4) Didn't call back when they promised to, (5) Even though they made the mistake they told me it would cost me £264 to come out of my contract. Now let me get onto their bad points ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Post Office  
Have had Post Office Broadband for 30 days now. Have never seen a download speed in excess of 2.1Mbs (It's often under 100kbs/s!). There have been frequent dropouts (no broadband!) since the first 10 days. The only time I've seen results that match the advertised speed is when I do a speedcheck, though on the last occasion it returned a download speed of zero Mb/s. Good price rubbish product.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Renfrew Post Office  
The staff on the phone are shocking I have a voice mail from a "manager" stating he would reduce my bill on the contract due to being messed about for nearly 2 months then when I called to disguss he point blank refused to talk to me I then used my brothers details to trick him and he was rude to me Post office Internet is not what you want!! Shocking service.. very few of the staff have given me the correct information.. WHY DO THEY ALLOW THEIR STAFF TO LIE!! I'M NOW RAKING LEGAL ACTION AS I'M STILL NOT LIVE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
If I could put a 0 as a star RATING I would this is by far the worst internet provider I have ever come across I am in the process of a dispute with the OMBUDSMAN regarding the speed of the internet and unfortunately it appears that the Post Office have won the decision is that they don't need to rectify the problem of the SPEED which IS VERY VERY SLOW DISTGUSTING DO NOT SIGN UP WITH THIS COMPANY don't believe what they tell you it is a ploy to get you signed up they did not deliver I am not happy with this company and I DO NOT recommend them to anybody stay away from them!!!
Bedford Post Office  
We have braodband and anytime phone calls with the Post Office and setup has been quick and easy.
The braodband package is up to 38mbps which has proved very stable and consistent, we are getting at least 37mbps up to 37.78mbps at all times of the day.
The support team are friendly and know their stuff however we haven't needed much imput from them as issues with the service have been minor.
Based on experience from other providers of phone and braodband in the past and problems with braodband stability the Post Office have done us proud.
I would highly recommend the post office on our experience so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield south Yorkshire Post Office  
If only I had read these awful reviews before I transferred my broadband and phone from BT to the PO on 12th January. I am experiencing the same as everyone else and the general service is diabolical. I cannot continue or I will have a breakdown, my nerves can't take any more after just a few weeks. I have today sent a recorded delivery letter stating that I am cancelling my DD with them and returning to BT. I am paying more than I have ever done for broadband as I have no service after more than 20ft in a bungalow, so having to keep buying more data for my mobile. 4g seems my only way of using the internet. I have to use my printer using the IP address as it won't print from devices. If the PO wish to take me to court for cancellation, they can, I don't care, I cannot put up with this dreadful service any longer. It is they who are in breach of contract as they are not providing the service that we are all paying for. I wouldn't have the PO broadband if they offered it to me free of charge. I am ready to challenge them. If you value your sanity, please avoid this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-Trent Post Office  
Where do I start?! Reading all other reviewers is like reading my own problems! 2 years of sheer headaches with this 'provider' and I've finally given up. Initial set up went wrong leaving me with no service for over a month, then the service was so bad that I might as well not of had any quite frankly. Numerous calls to technical support were carbon copies of other reviews on here, plug into test socket, it's your home, charge for engineer etc. Engineer visited and said the problem was with BT, I have been screenshotting the connection when it drops and have 100s! Told by Post Office once issue was resolved that I'd be compensated and that I wouldn't receive this bill only to receive it anyway. Rang customer service and told blatant lies that there's no problem and the bill will need paid despite me being promised it didn't! If the internet is working fine then how come I have screenshots saying connected but no internet or ready to conbect when quality of internet improves? And how are so many people here saying the same thing?! Avoid this shoddy company at all costs, terrible customer service and total lack of internet at times and sometimes internet being off the whole day! I'd of liked to give no star at all but had to so I could leave a review.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northumberland Post Office  
I was switched from fuel broadband to post office broadband when the buyout happened. The assumption was that only the name of the provider would change but how wrong I was !!!!! Speed is up and down, never as fast or as stable as Fuel Broadband was and sometimes I just give up trying to watch netflix. Stuck in a contract, any way out?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Perth, Scotland Post Office  
DO NOT SIGN UP. CHEAP FOR A REASON.
Promised good speeds but actual speed was 0.7mpbs at best - totally unusable. Previous broadband supplier gave speeds of 6mpbs.
Post Office tech support initially blamed it on my phone socket until I told them it worked fine with previous supplier.
They finally admitted that they couldn't deliver the speeds promised and contract was ended.
They didn't complete switchover correctly which took several calls to resolve.
Back with my old supplier and I suddenly have 7mbps!
Very nice staff at the post office telecoms team but unfortunately let down by poor broadband speeds.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Scotland Post Office  
Appalling - don't even be tempted. I placed my order, they told me when the service would go live and then cancelled the order. When I called to sort this out I was told I had to wait another 2 weeks and there was nothing they could do. I then had to phone 3 times to get the voice mail service switched off, each time I was told it had been done. My broadband speed is at best appalling at worst unusable at 0.1 mbps
Everytime I ring customer services they tell me to send in screen shots of speed tests, ping tests and trace tests. Then there's some reason they can't accept them. The last lot I sent were going to be sent to BT openreach to investigate the fault - but they didn't send them in time so that I now have to spend a day performing tests again and send them again. Each time I send them something it's another week before they respond. .. I'm now 6 months into an 18 month contract and loosing the will to live. I couldn't even be bothered to be angry about it today!
Ross on Wye Post Office  
Not even worth one star i have had problems from the very start when pput in they put it against a wall so I couldn't take the face off the box if anything went wrong, he then changed the leads and told me i would not be charged then tried to bill me. then called them after i came home from work to find it not working ,they asked me to take the face off the box and I couldn't so they had to send an engineer to fix it and told me i could be charged up to £140 he was here for 4 hours they sent me a faulty kit to start with then went up the pole to check that out and other things after he left it worked the day after fine then 2 days later netflix on my tv stopped working and random websites like adsa wont load on my laptop i called them up and they said if you are connected by one device thats good enough for the company absolutely disgraceful service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nuneaton Post Office  
Absolutely rubbish!
Not even worth one star!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bucks Post Office  
Furious that I pay for fibre and still get a cheap speed that constantly buffers. Customer service do not help in the slightest and tell lies. I was turned of today even though I paid my bill at the beginning of the month I was even told when I called that he could see that and does not know why my internet was turned of he said he had gone straight to exchange to get it lifted within an hour 3 hours later still not lifted so my boyfriend called them and was told I called today paid the bill after the restrictions no I have proof from my bank it was at the beginning of the month and k was told that by the previous customer service rep. But then the second one said the first one had not spoken to exchange so therefore it would take 24 hours. So I went mad no way I paid my bill and should not have been restricted. He now says he definitely has spoken to exchange and it will take 2 hours to lift no I want it on now I need it on I'm furious. I will be speaking to the ombudsmen if it isn't on in 10 minutes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sale cheshire Post Office  
Slow speed, I can only have one item connected to Wifi, that means I'm unable to have my mobile connected to, at the same time, big mistake in taking on the Post office Internet..
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Swanley Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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