Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1071 customer ratings since 2019-08-03 (Show all time ratings)

Find alternatives to Post Office   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1180 Customer Reviews for Post Office

  • Showing page 6 of 30, skip to page 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
Reviewer Location Reviewing Date Ratings
Broadband is unreliable.
It disconnected from day one about 2-3 times and hours.
Also when ask them that you want to leave the contract does not have any clause that you can leave in after first week if you not happy without the service.
I was told after in the first week itself if i have to leave i have to pay full contract break charges.
They did send openreach so it did fix the speed issue but the frequent drops in interenet are more 5-6 times in hours.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
READING Post Office  
I called post office at the time of when i was moving home and informed them to cancel my broad band at that time they agreed and 1 month later they called me and asked me to pay the bill for the services which i did not even use. So i explained this to them but instead of listening to their customer they started threatening me with bad credit score, they don t have an email where you can write to because on the phone everyone comes up with the different story and keeps delaying you to increase the bill. Worse company i have ever dealt with please avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HARROW Post Office  
Do Not Go With These! Even when the connection worked it was way below the lowest guaranteed speed. There's no way to cancel without incurring fees. They are thieves. I went with a different provider and now have no speed issues at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Post Office  
Worst provider ever in every sense of the word!! Please, please don't be tempted by their promotions - they are the cheapest because they are the worst. You have been warned
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Yorkshire Post Office  
Goes down several times a day, post office claim nothing is wrong. Complete rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Worst broadband EVER don't touch with a barge pole drops out at least 20 time's a day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunderland Post Office  
do not trust this company customer service unhelpful one says one thing and another tells you something differant and last 2 months they have taken more money out bank then they should they charge what they want wen a bill should be 19 pound a month and they take 32 pound don't touch this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
nottingham Post Office  
Had installed end Oct 2019. Dreadful since, never had day without a problem. After first complaint, had to wait over a week to have engineer sent out. Engineer told me my fault was recorded as sorted but No One had actually been out to sort it. FOUR engineers came out and none of them could fix it. To be fair, Post Office paid for me to have a mobile modem while it was being sorted, however this cost a lot of money to buy data for. When spoke to them on phone, they just kept blaming engineers. Post Office should stick to what they know, delivering letters. Obviously, I have left and will not be paying cancellation fee. Laughed when customer service advisor said I will get final bill, told him know way am I paying anything as not had a service to start with. Dreadful attitude of some staff, even to point of being rude. Some very helpful. STAY AWAY, YES THEY'RE CHEAP BUT CHEAP ISN'T ALWAYS A GOOD THING!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Stafford Post Office  
Absolutely dire customer services, short tempered staff. Complete mess up to my transfer to another provider whilst my daughter is cramming for a'levels - and we will have no broadband for 9 days ! Insane
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Staffordshire Post Office  
Absolutely diabolical broadband cheap but Very Nasty can count on one hand the amount of hours connected in one day keeps dropping out regularly no matter how much you complaint.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunderland Post Office  
Very poor broadband which disconnects whilst streaming live TV or watching iplayer
Extremely poor customer service. They don't agree to transfer your contract when moving house but make you sign a new contract. If you wish to speak to a manager than they make you wait 72 hours
I would never recommend post office broadband after this experience
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath/Timsbury Post Office  
Just wanted to point out a really annoying feature of the website where you are supposed to be able to obtain and print out your Post Office broadband bills, you absolutely cannot do so unless your device supports Adobe Flash. This discounts all apple devices including mobiles and iPads and Macs. Flash itself was old fashioned in 2010 and it’s due to be phased out completely in 2020, so why are they still using it? Just seemed shoddy to me as well as being incredibly irritating, considering they charge you for paper billing. Why not just pay someone to update the website so that everyone can have access to it?

The broadband itself was okay for the money by the way.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Shropshire Post Office  
Terrible. Drops out regularly. Slow. Even after I left they carried on deducting gradually increasing amount!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
I know its cheap, but DONT DO IT.
Worst internet signal and costumer service in the world.
You might get good internet during the day, but it almost crushes every night.
Also, when you call to complain the costumer service members are rude and they promise you things and then they never do them. Then you call again and they say that there is no record of what the previous team member promised.
DONT DO IT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
AVOID!!!!!
Never had a problem with any other providers supplying 11Mbps before. Too many drop outs with Post office internet, netflix looks like its running on low resolution, 480p. When I rung to cancel it I was told they don't do a trial period and would have to pay £128 to do so. Annoying as it is, unless I upgrade I am stuck with them for the whole year. Also the customer service was like talking to someone who doesn't care for its customers.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Plymouth Post Office  
Disappointing, to say at least. I have more drop off in a week than with Plusnet in 3 years. I will leave PO broadband as soon as the contract will end (in a year or so). They must improve or many customers will do the same.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Camborne Post Office  
I don't normally write reviews, especially negative ones but I felt I had to warn others. Post Office Broadband is associated with Talk Talk. Currently it is the worst service I have ever experienced, its so unreliable you'd think your back in 1995. It cuts off and reconnects daily, not the worst thing but streaming isn't great, the signal is weak and after an update I can no longer access 5Ghz. My kids hate me for getting this shower of *****, as gaming is so laggy and frustrating they now need therapy. Steer clear from this one or I'm sure you'll regret it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Post Office  
For the price this is a decent isp. Me and partner live in a 1-bed flat and the speed is great for what we need. We stream tv often and it handles it well, some occasional lapses but this is expected with broadband and it’s no worse than any other broadband. Speed is usually around 10-15 mps download but that’s very reasonable for the price (we do live near the exchange which helps though!). It’s also easy to find out when bills are taken and the 1 year contract is great as we have a 1 year lease on our flat. All in all very good for what we pay for, we could be paying a lot more with other companies for very little difference in speed and reliability.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Birmingham Post Office  
AVOID!!!!! I am desperate to leave my contract. The customer service is appalling. Making me feel wrong for asking about when WiFi will be restored!!!! As soon as my contract ends I'm off!!!! Post Office employ Customer service workers with MANNERS!!!!! Disgraceful! I'm going to change providers at the first opportunity. Been a customer for nearly 5 years!!!! Treated appallingly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Enfield, Middlesex Post Office  
Shocking customer service. Staff are rude. Was getting an internet speed of 4mb/s. Switched to plusnet and the same line is now running at 13mb/s. Post office broadband is actually talk talk .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Kent Post Office  
I am sure by now that anyone scrolling through these reviews will realise that the service you will receive is adsolutely pathetic.
However i can vouch 100% that if you are looking for...
1. The slowest internet speeds.
2. Regular connection drops outs several times a day.
3. Unhelpful and unsympathetic call centre staff.
4. Excuses, excuses a plenty.
5. Frustration on a daily basis.
6. Being Forced to use your mobile data due to no internet connection.
.... Then this is the package to go with as they have built up a proven track record of dissapointing as many customers as possible.
***IF I WERE YOU I WOULD DO YOURSELF A BIG FAVOUR AND TAKE YOUR CUSTOM ELSEWHERE***
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Post Office  
DISGRACEFUL! Was with PO for 18 months, BIG MISTAKE!
Broadband is horrendous, and that's when it decides to work.
Asked them 3 times to cancel direct debit after my contract ended but they still have not and are taking £33 on an initial £20 package.
I have cancelled the direct debit with my bank but they said that PO can still take it if they think there is a contract. They know there is no contract but continue to take my money. I am at my wits end with them. Do not use them, seriously!

They are probably trying to get money any way they can as they have to pay out £58million to their previous workers that they wromgly blamed.
The POST OFFICE ARE THE ROBBERS
Avoid them or pay the price-literally
Wembley Post Office  
Most dire internet package I have ever had. Endless connection drop outs and very poor speed. Endlessly rebooting router box. Dial up was more reliable in the 90's. Customer service just log your comments but do nothing.
Counting down the days to the end of my contract.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Worcester Post Office  
Truly appalling
Never come across such a bad isp and I've used lots, yes it is cheap but for this quality I would expect it to be free, ANY OTHER COMPANY WOULD BE BETTER, just save yourself the pain
Weston super mare Post Office  
Very bad internet connection and bad customer service, avoid it not worth
London Post Office  
Completely unreliable "broadband". Cuts out several times a day
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Basingstoke Post Office  
Happy to take the money, completely unhelpful when the service does not work. I am moving to a different supplier in a few days.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Cheshire Post Office  
6.5 is not a bad speed for £15.90 and phone line, I had to upgrade my phone broadband filter which helped as it stopped working for a while and slow speeds the only problem is that they do not contact you when your out of contract and you have to wait until you get a bill to realise
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Worthing Post Office  
The speed was far below previous companies I used and only went with them because I only wanted a 1 year contract.
The broadband constantly dropped out, customer service was rigid in their interpretation of the rules, ie, they require 2 weeks notice to cancel a line and are unable or unwilling to stop any calls being made from the line while the cease is in place.
Ask to speak to a manager and you will be told someone will call you back in 3/5days.
I would recommend that everyone stays well away from this company as they clearly have no idea how to run a business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kings lynn Post Office  
We switched on to Post office Broadband to a less known provider to support the small players in the market. Although we had huge technical issues with our line, which unfortunately weren't resolved we were able to get a full refund and compensation in the end of our term. Customer service was slow in the beginning but worked out in the end. Kudos for that.
Bristol Post Office  
Ab so lute ly awful! I have never witnessed internet as bad as this. Aol dial up was better in the early 2000’s !!!!!!! Trash trash trash trash hahaha dont waste your time or your money. You defo get what you pay for and thats next to nothing hahahaha. Company needs to focus on delivering letters, not dead internet. Go **** yourselves post office ********!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NotOnPostOfficeWifi Post Office  
AVOID !!!!!!!! AVOID!!!!!!! AVOID!!!!!!
Please Please Please do NOT choose this appalling post office broadband if you value your sanity. I have NEVER in all my life been so stressed with broadband! I sometimes work from home and I left Talk Talk who I thought were shocking. If I could give you -0 stars I would. I have lost track of how many times I have called customer services as broadband is SO slow under 1mps and I have to keep reconnecting ever 2-3 mins and so far today 10 mins to open my emails! I’ve had new routers, engineers booked in and never had an appointment, I travel with work and cannot sit at home all day waiting for you to sort it out!! I cannot wait for this contract to end. Post Office you should be ashamed of yourselves. ENOUGH IS ENOUGH!!.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mansfield Nottinghamshire Post Office  
Avoid at all costs.
Constant drops in speed make streaming tv impossible. I have been in dispute with them for months but they keep giving alternative reasons for it. I will be so relieved when my contract ends. This experience was been terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SW Wales Post Office  
The service is borderline criminal, the internet stops every day with zero signal..this happened since day one. Im now a few months in and have got used to it..the signal stops for around 3 -8 minutes and then is very poor..usually under 1mps.for about 30 mins then back to normal. They state they can not gaurantee wifi but it still fails with laptop plugged in. Support is poor and used to be with sky without any issues ...i just decided to go a bit cheaper and paid hugely. I CANT EXPRESS HOW MUCH THIS IS FRUSTRATED ME and i may just pay to leave as i cant work from home any more.avoid this service at all cost.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Left talk talk to go to post office broadband worsed mistake l ever made the payment is cheap £15.90 a month but overall had no broadband connection keeps dropping out at least 6 times day might as well not have broadband at ALL
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Sunderland Post Office  
Keeps turning off. Really slow and bad. Do not buy it!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Post Office  
I've had this broadband for a week now and so far very satisfied for the cost.

£15.90 for 15mbps.

There was £60 upfront cost to connect the line. However, most providers charge for this service and believe that BT charge £130

No need for the Fibre option 15mbps is fast enough for everything.

Good value broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Whittlesey Post Office  
It does not even deserve 1 star, would give 0 if I could. Late on live date by a week which isn't much but they messed us about and lied to us saying that it would go live day after day.

Once it went live connection kept cutting off and it was still within 14 days cooling off period but apparently they have a small print that says as soon as it goes live you can not cancel.

Phoned to get it sorted but the guy said I need to leave it for 10 days to let itself sort out. I did and barely get 200kb much less compared to what was advertised. Can not even watch youtube on one device.

If you need something reliable go with Sky and if you have money with virgin. It has wasted so much amount of my time. The worst experience I have had with customer services and just the overall product.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walsall Post Office  
Absolute ***** no customer service.

Broadband more off than on.
Can't wait till contract ends
Thought Talk Talk were bad but compared to PO they were lot better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk Post Office  
AVOID!!!!
I was supposed to have my internet up and running over a month ago. The post office have been absolutely useless and unable to get it working at all. They are sending a 4th yes 4th engeneer out to my flat to again try and get it working. They expect me to book yet another day off work so they can tell me the same thing that the other 3 told me. I am going to cancel as this is not on. They have also already billed be for set up and first months payment. Avoid using this broadband company!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  

Loading...

  • 1180 reviews, showing page 6 of 30, skip to page 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.

Broadband.co.uk