Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 573 customer ratings since 2020-07-26 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,331 Customer Reviews over 34 pages

  • Reviewer
    Location
    bristol
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet provider I have encountered anywhere in the world, not to say in UK. Slow like 90s phone line speed internet with frequent disconnections and not usable even for web searching not to say work or other things. I do not recommend and avoid at any costs Post Office broadband.
  • Reviewer
    Location
    BRITIAN
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    As a new customer, and finding i couldnt even visit national lottery, i was raging, as you need a credit card to open bb account, to have a cc you need to be over 18, so i told them in not very pleasant terms fix it or contracts canceled, sorted
  • Reviewer
    Location
    Brixham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A nice black box with Post office written on the front, a green on light and a flashing WLAN light that you can look at for hours and hours....and that's it really no internet connection. Do not get involved with these clowns.
  • Reviewer
    Location
    Brixham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Sent me a totally useless router. not compatable with chromecast and other such devices. Welcome to the 19rh century.
  • Reviewer
    Location
    Brixham, Devon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I tried other well known competitors for a 12 month Broadband contract only to be told that I need to pay (up to £100) for an engineer to come out re the phone line and, in one case, came in for a really hard sell in relation to fibre. I rang the Post Office and everything was arranged quickly and easily. No call out- they just swapped the line over- and everything else happened as stated; the router arrived through the post and the service began on the date agreed. I received correspondence throughout and, so far, couldn’t be happier!
  • Reviewer
    Location
    BROMLEY
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Recently service failed entirely, mainly due to a fault in network from 2012 never rectified by BT which caused very much noise on the phone line and erratic broadband. Customer service, in Scotland I believe so no language problem, handled my complaint ccompetantly and soon raised a ticket for faults to be handled by BTOpenReach. A day or so later, I was visited, by appointment, by a BT engineer who replaced the 50-year-old wiring and the master socket. Results: crystal clear phone reception and double the Broadband speed. An excellent outcome thought I.
  • Reviewer
    Location
    Bromley
    Reviewing
    Post Office
    Date
    Comments
    I am astonished by how bad the customer service is. Can't comment on broadband and phone as it still isn't working
  • Reviewer
    Location
    BROMLEY
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    The broadband from this supplier is acceptable for my needs, although I agree that for its monthly low cost, it's good value. I would recommend it for a one device basic user not doing a lot of downloading.
    Good entry level broadband giving uunlimited data if you want it at up to about 8 Mb/sec. in my location.
  • Reviewer
    Location
    Bromley
    Reviewing
    Post Office
    Date
    Comments
    Wow, thanks everyone, ordered it last week, now cancelled it, reviews are horrendous, glad I took the time to read it. Got 20 GB for £20 with o2 SIM only deal, might as well keep on tethering. Thanks again.
  • Reviewer
    Location
    BS40
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I really think reviews on this site should only be comparative, i.e. relative to the competition.

    We used BT for 2 years with average but acceptable speeds (ranges from 15-35 mb/s with hardly any drop outs). But their bills went from about £25 a month to £40 so I switched to P.O. which is costing me £20 a month. I was told when I did this (by both BT and P.O. actually) that they all use the same line unless you pay for fiber optic so there should be no difference in service. I can say after 2 months use this is completely accurate. My broadband speeds have not been affected at all.

    In addition to this, P.O. sent me out a router and switched me over on the date they said they would, without me having to do anything after the initial phone call. It was incredibly easy, one month my bill was from BT the next it was from P.O. And the online account BT gave me works perfectly as well, for changing settings and such.

    This is why I have given them 5 stars for everything. As a service provider you can only work with the tools available, people like the Post Office aren't generating broadband in a factory, they are just connecting us to the line. Relative to the area that I live in, P.O. are doing a great job for me and I am super glad I changed over.
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I'd never suggested this broadband provider to my partially disabled Mum. A nightmare from the beginning setting it up, and now we are into day 7 and she still has no broadband as they said that there is a BT outage problem affecting not just them, but other main broadband providers. I am going to negotiate trying to come out of the contract for her, all she needs it for is to send me an email and to do her food shopping. Very very poor experience, we are going to another provider.
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I had the reviews before signing up. Our service was activated 14 days but we’ve had very little broadband, it constantly cuts out. On intimating my desire to terminate Contract was told the exit fee would be £231.74. Surely something needs to be done, how can you sign up to something before it’s activated, without being able to see what you’re getting. DONT DO IT!
  • Reviewer
    Location
    Bucks
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish!
    Not even worth one star!
  • Reviewer
    Location
    Burntwood
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Upgraded to fibre on 14/04/2020
    Worked for 20mins then stopped
    Phoned call centre who said there was a line fault
    And it would resolved in 24hrs
    And it was engineer came out the next
    Morning
    Thank you very much po broadband
    Super service
  • Reviewer
    Location
    Burry Port
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Extremely poor all round. I'm reluctant to give even one star. My deal is for Standard Broadband(up to 17Mps). I check the speed regularly and frequently. The best I've got is 14.4 for about 3 days - but only after making a formal complaint! Also, there are frequent service interruptions. Don't touch PO Bband with a long bargepole, I'm transferring to a new supplier ASAP.
  • Reviewer
    Location
    caernarfon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Since had broadband I've had nothing. Only problems with my phone I've always had called display .now red light comes on evertime and when someone phone me it does not register the phone number I've complent loads of time and fob me off by saying the problem is my phone I've had field engineers out saying nothing wrong at my side .and to top it all when I received my 3 month bill some one has cancelled my mobile saver and anytime calls to the expect me to pay the sum of £130 .I've reported it since 25th February and the still phone asking why I haven't paid the bill and the said it only take 2weeks to sort out .and another thing they haven't told customers that talk talk have taken post office over
  • Reviewer
    Location
    Caister Norfolk
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I had stayed with BT internet is so slow when I can actually get it and that is with the fibre broadband,
  • Reviewer
    Location
    Callander
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    PO broadband very poor,constant error message "system to slow for downloads"The hub can not cope with firestick or whatsap.wont be renewing with PO,will find a better provider
  • Reviewer
    Location
    Calne, Wiltshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I can't believe how useless they have been when my pages keep stopping or going slow. It's as if I'm in 1990s dial up up. They make up excuses from a script telling me to do things my end such as buying new parts, as if they're wasting time until they next act is if they can't do anything. The last time they told me to do my own screen shots of speed tests. I can't do speed tests when the pages have stopped, and when I sent in what I tested they told me it's in the required speed and instead of doing anything they suggested I take out another contract for fibre broadband. I don't know why they think I will take out another contact with them, as I would have more luck going to another company.
    It's nothing to do with my equipment as when I was with other companies the only time it went slow is when they admitted they had a fault
  • Reviewer
    Location
    Camborne
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disappointing, to say at least. I have more drop off in a week than with Plusnet in 3 years. I will leave PO broadband as soon as the contract will end (in a year or so). They must improve or many customers will do the same.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Cut my phone off because my bill was going to be more than usual ,not knowing I'd sold my business and was now
    using this phone much more .Customer Services said it was
    their 'legal responsibility'???
    Have now gone elsewhere after 13 years for ONE SIXTH
    of the cost !!!
    Am now having problems with getting a final bill.
    I would suggest all the result of having systems running
    a business rather than humans
    As a communications business the Post Office Telecoms
    typifies the modern desperate state of faceless business.
    Look elsewhere !!!
  • Reviewer
    Location
    Cambridge
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Utter Rubbish. What's the point of paying for something that drops out 3 or more times a day, and that's after having it for 8 weeks. I'd rather pay more and have something that works properly. Customer Service say they will call me back. We'll see.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!!! I have been having countless issues with PO Broadband. Cuts out regularly, during zoom meetings and frequently thorough the day, including for a WHOLE HOUR this morning. The customer line is regularly engaged or just wont pick up calls and despite having countless issues with the line I am told my line is working fine! Need to change provider!
  • Reviewer
    Location
    cambridge
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service was bearable up till i got my xbox one s. now it takes over 7hours for games to update or new games to download. Great customer service though and very helpful, english based customer service team who are very willing to help. If you dont need a broadband for gaming or downloading much then are good for basic things. will move to a broadband faster for gaming.
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You really do get what you pay for with the post office broadband and that is utter rubbish connection. They also have told me on several occasions they would refund due to the inconveniences and interruptions in connection-they never have nor i expect will they ever.

    The connection is down far more often then i have ever experienced with any other network. Next time i'll find a way to raise the extra few pounds because the stress of trying to work and being stopped by a bad connection is worse.
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I am a single user household.I have had no problem with my usage last year. I have been able to speak to customer advisors on an access to account problem. It’s not all negative with the Post Office
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Switched to Post Office and disappointed from the start. Broadband slower than old provider, but paperwork suggested this could be so at start.
    To their credit they sent a BT engineer to check line and he changed box and filter. However this has not made much difference and when I complained again I was told speed depended on numbers using etc and dismissed by customers service very quickly. It's not worth trying to use my laptopn after 4pm. I've been to my daughter's, who is using BT and my laptop works fine, even with my grandson on his laptop and mobile phone in the same room. This proves to me that my lap is working ok. I use Microsoft defender and keep it up to date.
  • Reviewer
    Location
    cambridgeshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful, seriously avoid avoid avoid. They may be cheap and sometimes cheap can be cheerful, but definately not with the PO broadband service. I spend most of my time switching the box on and off, trying to reboot the connection.

    I suspect i have actually had more downtime than uptime in respect of broadband service.

    Like many others im furious with the lack of service and like many others i always get told they've checked everything their end and all is ok...really?! Well why does it keep happening and why are you the only service provider that this happens too.

    The customer service team are patient and polite i do have to mention this and i don't know how they do it given the amount of calls they must get with complaints from customers.

    If you want internet connection - do not use the Post Office as that is not the service you will receive.
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm not surprised they have reduced their price from 17 to 15 a month...they can afford to, it's the only way they would get customers. I've been with them a year and have spent more time phoning them than actually using my internet. You literally can't do anything on this service.moneys tight in my house but even still I would push to pay the extra because this service has actually affected my work it's so bad
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Useless Post office telephones

    I have been waiting for almost 4 weeks for the Post office to connect my telephone service. Having spent almost 3 days on the phone to them and waiting in for them to connect our phone up, we are still without.
    Their customer service centre is useless. Unless you have a problem that works with their on screen prompts...dont bother ringing. No one is empowered to make a decision
    despite having spoken to a manager...I am still without telephone service. They cannot understand unless it works with the script they are given.

    We are a new customer waiting to be connected. I told the operator when I first called, that the wire to our house was not connected...its a new house. I could see the wire dangling from the telegraph pole. I said "it needs to be connected into our house "
    This must have thrown them entirely..no one could understand what on earth I was talking about.
    I then went through a series of phone calls with I believe almost every operator in "Post office telephones" kept getting cut off, left holding on for periods exceeding 50 mins at a time. Every time I got cut off or transfered I needed to go through the whole proceedure again. Name address, postcode account number. I went from pillar to post no one was able to do anything.
    For me it was a simple request....Get someone round to connect the phone wire into my house.
    just wished I had read some reviews before committing to them...Terrible useless!!
  • Reviewer
    Location
    Cambs
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The Post Office slows down the line between 5pm to midnight during the week, and through all the weekend, making it practically impossible to use the internet at all, let alone stream TV or play games. Before signing up, they said that only heavy users are sanctioned like this, and as I am not anywhere near using their 100GB/month limit I assumed I would not be affected. How wrong I was.

    They asked me to run speed tests on their site for 24 hours, except my connection was so slow that the page would either not load, or the test failed to complete and resulted in a time out error! The couple that did manage to get through showed that I had around 0.2Meg download speed, verses the 7Meg I have had with other suppliers - I live in a rural area.

    Fortunately, as I had demonstrated that I had already attempted to improve the speed by doing various simple tasks already - wired rather than wifi, cleared cache, changed browser, etc - they have agreed to let me leave without penalty after only the one complaint to them. Although, since then, I have had a letter saying that an early cancellation fee of over £250 may be levied now that my new provider has been in touch, and that I need to get in contact with them to sort that out, which is tiresome to say the least. Scaremongering mass mailing like this shouldn't be allowed as I'm sure it will only frighten some people into staying with a crap service, or having to spend ages with their Customer Service on the phone trying to get to the bottom of it all again.
  • Reviewer
    Location
    Canterbury
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have just spent the worst 3 weeks as a Post Office Telecoms customer, we had our switch on the 21st January 2020 and then spent 3 weeks with no Internet. I called 8 times and was told on 4 occasions that an engineer was coming out. I finally cancelled my contract after 3 weeks, They very nicely told me they would not charge me a cancellation fee, which considering they broke the contact on there end was a joke. An engineer finally showed up on 11th February and had the issue fixed with 1 hour, the exchange in town had no Internet connection as it had been unplugged. This could have been fixed at day 1 if they had send engineers out right away. No Compensation was offered and when I asked I was told it is not possible.

    Never choose Post Office Telecoms
  • Reviewer
    Location
    Canterbury
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very poor from start to finish. Long periods of no connection happening several times a month the and customer service is clueless at how to resolve it.
  • Reviewer
    Location
    CARDIFF
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I used to be happy with post office until around a year ago then it was as if they just checked out and were replaced by robotic, uncaring, lazy, incompetent bunch of thieves! I am absolutely DISGUSTED at the way I have been treated as a customer on all fronts since they decided to nose dive to a deep cesspit with rock bottom service. My experience the last year has been a very negative one and I am still waiting to get to the bottom of the fault they charged me a colosssal amount for months ago without having fixed the problem or even telling me they were going to suddenly rob me out of my account!
    AVOID AT ALL COSTS!
  • Reviewer
    Location
    Cardiff
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's early days but the initial signs are not good - the broadband connection is the worst I've ever had - like stepping back years - streaming a show is pointless due to the continual buffering. Yes it's the cheapest deal on the market, but my advice would be avoid - particularly if you need broadband for your work - it's painfully bad at times...
  • Reviewer
    Location
    Cardiff
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    NEVER GET POST OFFICE BROADBAND!!!

    This has the be one of the worst internet experiences of my life! The internet was down more that it was on! At the of end the day we still pay money for the internet so they should make sure it works spot on. Fair enough it might be slow but there’s no need for the whole internet to completely stop working for days! I try and call customer service and they are soooo rude it’s unbelievable. They said it’s no upfront cost when you first get the broadband but they’re lying because I had to pay £45. I cancelled my account on the end day of my contract and I paid my final bill but now they want to charge me £30... for what??? They’re robbing hypocrites!
    NEVER EVER PAY FOR THIS ABSOLUTE AWFUL INTERNET!
    you might as well pay an extra £5 for something more reliable.
  • Reviewer
    Location
    CARDIFF
    Reviewing
    Post Office
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am absolutely incensed with the dreadful, dreadful so called service this bunch of lying thieves profess to offer. They have got to be about the worst customer service I've ever experienced in my life! Their so called support is an absolutely non existent joke (but I'm not laughing) it is shocking they are actually allowed to trade at all. And they took almost £200 out of my account with no pre warning invoice or notification whatsoever for a so called service they never even gave me!! Unbelievable, stay well clear folks!
  • Reviewer
    Location
    Cardross
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is a pity that i had to use any stars at all. I had better speed on my mobile. A bit pissed of that when i was released from my contract i received a letter stating that i passed away. Obviously not a valued customer
  • Reviewer
    Location
    CARLISLE
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Only transferred to post office on 11th October and already I wish I'd stayed with BT. Only had internet for about 5 or 6 hours in that time. Excuse after excuse from rude technical supporters. Refused to let me cancel my verbal contract unless I paid 3 months charges. Said they would send a technician to try to fix the fault but the call out fee would be £144 ! It's working at the moment but if it goes off again I'll ring Ofcom. Sick of dealing with the so called customer service team, they're a joke
  • Reviewer
    Location
    Carlisle
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Seeing my same experiences in other reviews:
    * Handover wasn't smooth - no connection on 'go live date'. Had to call up several times. On day operative didn't seem to know enough tech to give informed advice. Next day was told 'give us another 48 hours'! It didn't take that long - was actually quite quick from that point, but surprising anyway.
    * Dropping out repeatedly, 8 days later (adding up to hours in last 24 - although the info says it may drop out in first 10 days, as router adjusts itself, a call confirmed this shouldn't be happening)
    * First paper statement showed £10 extra charge than agreed - had to call again; was told was generic letter. No good - should be personal!
    * Couldn't use certain apps on phone over wifi. Had to call again. Told 'Safeguard' was on and blocking - not acceptable. Big brother behaviour.
    * Didn't think I'd been given a username (needed to log into account). Had to call again. Later found it in fairly small type, on back of letter 3/4 way down under heading 'Get started with My Account' - my mistake perhaps but needs to be more prominent with 'Username' clearly highlighted.
    * Thinking I didn't have a username I tried to log in with customer number, as seemed possible onscreen, but was sent in circles. Agh!
    * Website uses Flash Player to display bills. Firstly, I shouldn't have to download a player (with past security issues)to see my bill. And... it dosen't work anyway. Instead of my bill I see a copy of my own address bar with all by tabs etc. VERY disconcerting! Is my screen/ personal info being snooped on? How do I know? Used live chat. Operative told me to use another browser! Clearly I shouldn't have to download and use another browser to view my blinking bill! Then just gave me the number to call.
    (Getting a bit hacked off by this point)
    Staff on phone are generally lovely and native English speakers so points there. Speed (when it's connected is as good (so far) as with Sky.
    Overall: so far a problematic service in early stages but hopefull, with decent speeds being seen, that it will settle and satisfy. More work & small twaeks needs done to iron our creases & increase user friendliness.

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