1,366 Customer Reviews over 35 pages
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- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2019-08-07
- Comments
-
As others have said, review should be no stars!
Came over from Sky on 12th July and have had no broadband for the last 27 days!
Told I would need to to upgrade to fibre which I did but still no connection and informed that 19th August would be my earliest connection date so 39 days before they provide a connection!
I honestly don’t know how they get away with it.
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2019-12-10
- Location
-
- Location
- BRISTOL
- Reviewing
- Post Office
- Date
- 2018-01-16
- Comments
-
Appalling setup, customer service was useless kept passing the buck...Every time a complaint was made abouth their system..The customer has to pay for engineer...Always the same answer..Would never entertain this company again...Beaware
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2019-06-11
- Comments
-
Just awful, their customer service is about as low as i've ever experienced in addition to the poorest broadband connection i've ever had, they've immediately said there is an internal fault with my line (there isn't) and i need to take a full day off work for an engineer to visit. the 14 day cooling off period is eaten up by their slowness of actually connecting you, so mine was over before the connection went live. It's cheap for a reason, avoid at all costs.
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2020-02-17
- Comments
-
Well what can I say! The Post Office probably is the worst company that you are going to deal with. No phone for three weeks then no caller display. Internet is the slowest I have come across. The caller display issue is such a small issue that should have been sorted within a couple of days. But no three weeks later still no caller display. The customer service is non existent. Literally. I was told there is no customer service department!! Good luck if you choose the Post Office, you’re going to need it.
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2019-06-22
- Comments
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Wishing I'd fully checked the reviews before joining. Still haven't got working internet after 3 weeks. Atrocious customer service. Engineer appointments aren't suitable for anyone that works full-time. Worst service I've ever experienced.
- Location
-
- Location
- BRISTOL
- Reviewing
- Post Office
- Date
- 2017-05-18
- Comments
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I have been with the PO for a number of years and they have had their moments.But it is cheaper than most and you get what you pay for.Some of the reviews seem exaggerated to me people just following the flow.The essentials package does what it says on the tin and provides quite a good service taken overall I would say the service is acceptable there are probably better but you pay a lot more for them.
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2019-12-31
- Comments
-
Terrible. Drops out regularly. Slow. Even after I left they carried on deducting gradually increasing amount!
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2020-12-13
- Comments
-
Acording to Wikipedia, the Soviet Union fell in 1991 - as such, the people of the USSR never had any ecperience with boradband. If they had, I imagine it would probably have been like our experience woth the Post Office.
The slowest and least reliable internet I've experienced since dial up.
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2017-12-25
- Comments
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I got a new xbox one s and hav rried to update gta 5. It still hasnt finnished and i estimate it will take another 3 or 4 hours on top of the 5 or 6 hours to download it. I am so dissapointed and angry as my cheistmas pressent cant be played on. Well done post office u hav ruined my christmas this year. Pls avoid and dont buy if u do u will be very annoyed and want to leave as i do
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2016-11-01
- Location
-
- Location
- bristol
- Reviewing
- Post Office
- Date
- 2020-03-14
- Comments
-
The worst internet provider I have encountered anywhere in the world, not to say in UK. Slow like 90s phone line speed internet with frequent disconnections and not usable even for web searching not to say work or other things. I do not recommend and avoid at any costs Post Office broadband.
- Location
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- Location
- BRITIAN
- Reviewing
- Post Office
- Date
- 2019-03-11
- Comments
-
As a new customer, and finding i couldnt even visit national lottery, i was raging, as you need a credit card to open bb account, to have a cc you need to be over 18, so i told them in not very pleasant terms fix it or contracts canceled, sorted
- Location
-
- Location
- Brixham
- Reviewing
- Post Office
- Date
- 2018-03-03
- Comments
-
A nice black box with Post office written on the front, a green on light and a flashing WLAN light that you can look at for hours and hours....and that's it really no internet connection. Do not get involved with these clowns.
- Location
-
- Location
- Brixham
- Reviewing
- Post Office
- Date
- 2019-01-05
- Comments
-
Sent me a totally useless router. not compatable with chromecast and other such devices. Welcome to the 19rh century.
- Location
-
- Location
- Brixham, Devon
- Reviewing
- Post Office
- Date
- 2018-10-18
- Comments
-
I tried other well known competitors for a 12 month Broadband contract only to be told that I need to pay (up to £100) for an engineer to come out re the phone line and, in one case, came in for a really hard sell in relation to fibre. I rang the Post Office and everything was arranged quickly and easily. No call out- they just swapped the line over- and everything else happened as stated; the router arrived through the post and the service began on the date agreed. I received correspondence throughout and, so far, couldn’t be happier!
- Location
-
- Location
- BROMLEY
- Reviewing
- Post Office
- Date
- 2018-03-28
- Comments
-
Recently service failed entirely, mainly due to a fault in network from 2012 never rectified by BT which caused very much noise on the phone line and erratic broadband. Customer service, in Scotland I believe so no language problem, handled my complaint ccompetantly and soon raised a ticket for faults to be handled by BTOpenReach. A day or so later, I was visited, by appointment, by a BT engineer who replaced the 50-year-old wiring and the master socket. Results: crystal clear phone reception and double the Broadband speed. An excellent outcome thought I.
- Location
-
- Location
- Bromley
- Reviewing
- Post Office
- Date
- 2016-12-30
- Location
-
- Location
- BROMLEY
- Reviewing
- Post Office
- Date
- 2017-09-04
- Comments
-
The broadband from this supplier is acceptable for my needs, although I agree that for its monthly low cost, it's good value. I would recommend it for a one device basic user not doing a lot of downloading.
Good entry level broadband giving uunlimited data if you want it at up to about 8 Mb/sec. in my location.
- Location
-
- Location
- Bromley
- Reviewing
- Post Office
- Date
- 2016-12-12
- Location
-
- Location
- BS40
- Reviewing
- Post Office
- Date
- 2016-11-19
- Comments
-
I really think reviews on this site should only be comparative, i.e. relative to the competition.
We used BT for 2 years with average but acceptable speeds (ranges from 15-35 mb/s with hardly any drop outs). But their bills went from about £25 a month to £40 so I switched to P.O. which is costing me £20 a month. I was told when I did this (by both BT and P.O. actually) that they all use the same line unless you pay for fiber optic so there should be no difference in service. I can say after 2 months use this is completely accurate. My broadband speeds have not been affected at all.
In addition to this, P.O. sent me out a router and switched me over on the date they said they would, without me having to do anything after the initial phone call. It was incredibly easy, one month my bill was from BT the next it was from P.O. And the online account BT gave me works perfectly as well, for changing settings and such.
This is why I have given them 5 stars for everything. As a service provider you can only work with the tools available, people like the Post Office aren't generating broadband in a factory, they are just connecting us to the line. Relative to the area that I live in, P.O. are doing a great job for me and I am super glad I changed over.
- Location
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- Location
- Buckinghamshire
- Reviewing
- Post Office
- Date
- 2016-12-01
- Comments
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I wish I'd never suggested this broadband provider to my partially disabled Mum. A nightmare from the beginning setting it up, and now we are into day 7 and she still has no broadband as they said that there is a BT outage problem affecting not just them, but other main broadband providers. I am going to negotiate trying to come out of the contract for her, all she needs it for is to send me an email and to do her food shopping. Very very poor experience, we are going to another provider.
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Post Office
- Date
- 2018-07-02
- Comments
-
Wish I had the reviews before signing up. Our service was activated 14 days but we’ve had very little broadband, it constantly cuts out. On intimating my desire to terminate Contract was told the exit fee would be £231.74. Surely something needs to be done, how can you sign up to something before it’s activated, without being able to see what you’re getting. DONT DO IT!
- Location
-
- Location
- Bucks
- Reviewing
- Post Office
- Date
- 2018-02-14
- Comments
-
Absolutely rubbish!
Not even worth one star!
- Location
-
- Location
- Burntwood
- Reviewing
- Post Office
- Date
- 2020-04-16
- Comments
-
Upgraded to fibre on 14/04/2020
Worked for 20mins then stopped
Phoned call centre who said there was a line fault
And it would resolved in 24hrs
And it was engineer came out the next
Morning
Thank you very much po broadband
Super service
- Location
-
- Location
- Burry Port
- Reviewing
- Post Office
- Date
- 2019-04-25
- Comments
-
Extremely poor all round. I'm reluctant to give even one star. My deal is for Standard Broadband(up to 17Mps). I check the speed regularly and frequently. The best I've got is 14.4 for about 3 days - but only after making a formal complaint! Also, there are frequent service interruptions. Don't touch PO Bband with a long bargepole, I'm transferring to a new supplier ASAP.
- Location
-
- Location
- caernarfon
- Reviewing
- Post Office
- Date
- 2015-04-03
- Comments
-
Since had broadband I've had nothing. Only problems with my phone I've always had called display .now red light comes on evertime and when someone phone me it does not register the phone number I've complent loads of time and fob me off by saying the problem is my phone I've had field engineers out saying nothing wrong at my side .and to top it all when I received my 3 month bill some one has cancelled my mobile saver and anytime calls to the expect me to pay the sum of £130 .I've reported it since 25th February and the still phone asking why I haven't paid the bill and the said it only take 2weeks to sort out .and another thing they haven't told customers that talk talk have taken post office over
- Location
-
- Location
- Caister Norfolk
- Reviewing
- Post Office
- Date
- 2019-08-03
- Comments
-
Wish I had stayed with BT internet is so slow when I can actually get it and that is with the fibre broadband,
- Location
-
- Location
- Callander
- Reviewing
- Post Office
- Date
- 2019-07-14
- Comments
-
PO broadband very poor,constant error message "system to slow for downloads"The hub can not cope with firestick or whatsap.wont be renewing with PO,will find a better provider
- Location
-
- Location
- Calne, Wiltshire
- Reviewing
- Post Office
- Date
- 2018-06-18
- Comments
-
I can't believe how useless they have been when my pages keep stopping or going slow. It's as if I'm in 1990s dial up up. They make up excuses from a script telling me to do things my end such as buying new parts, as if they're wasting time until they next act is if they can't do anything. The last time they told me to do my own screen shots of speed tests. I can't do speed tests when the pages have stopped, and when I sent in what I tested they told me it's in the required speed and instead of doing anything they suggested I take out another contract for fibre broadband. I don't know why they think I will take out another contact with them, as I would have more luck going to another company.
It's nothing to do with my equipment as when I was with other companies the only time it went slow is when they admitted they had a fault
- Location
-
- Location
- Camborne
- Reviewing
- Post Office
- Date
- 2019-12-24
- Comments
-
Disappointing, to say at least. I have more drop off in a week than with Plusnet in 3 years. I will leave PO broadband as soon as the contract will end (in a year or so). They must improve or many customers will do the same.
- Location
-
- Location
- Cambridge
- Reviewing
- Post Office
- Date
- 2021-08-01
- Comments
-
Absolutely awful. Contract ends in a few days and it couldn't come soon enough. Working from home has been almost impossible. The last month haven't been able to stream anything without constant buffering. Will never go with the post office again.
- Location
-
- Location
- Cambridge
- Reviewing
- Post Office
- Date
- 2017-10-12
- Comments
-
Cut my phone off because my bill was going to be more than usual ,not knowing I'd sold my business and was now
using this phone much more .Customer Services said it was
their 'legal responsibility'???
Have now gone elsewhere after 13 years for ONE SIXTH
of the cost !!!
Am now having problems with getting a final bill.
I would suggest all the result of having systems running
a business rather than humans
As a communications business the Post Office Telecoms
typifies the modern desperate state of faceless business.
Look elsewhere !!!
- Location
-
- Location
- Cambridge
- Reviewing
- Post Office
- Date
- 2020-05-21
- Comments
-
Utter Rubbish. What's the point of paying for something that drops out 3 or more times a day, and that's after having it for 8 weeks. I'd rather pay more and have something that works properly. Customer Service say they will call me back. We'll see.
- Location
-
- Location
- Cambridge
- Reviewing
- Post Office
- Date
- 2020-05-29
- Comments
-
AVOID!!!! I have been having countless issues with PO Broadband. Cuts out regularly, during zoom meetings and frequently thorough the day, including for a WHOLE HOUR this morning. The customer line is regularly engaged or just wont pick up calls and despite having countless issues with the line I am told my line is working fine! Need to change provider!
- Location
-
- Location
- cambridge
- Reviewing
- Post Office
- Date
- 2017-06-18
- Comments
-
The service was bearable up till i got my xbox one s. now it takes over 7hours for games to update or new games to download. Great customer service though and very helpful, english based customer service team who are very willing to help. If you dont need a broadband for gaming or downloading much then are good for basic things. will move to a broadband faster for gaming.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2019-07-15
- Comments
-
You really do get what you pay for with the post office broadband and that is utter rubbish connection. They also have told me on several occasions they would refund due to the inconveniences and interruptions in connection-they never have nor i expect will they ever.
The connection is down far more often then i have ever experienced with any other network. Next time i'll find a way to raise the extra few pounds because the stress of trying to work and being stopped by a bad connection is worse.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2020-06-01
- Comments
-
I am a single user household.I have had no problem with my usage last year. I have been able to speak to customer advisors on an access to account problem. It’s not all negative with the Post Office
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2015-04-12
- Comments
-
Switched to Post Office and disappointed from the start. Broadband slower than old provider, but paperwork suggested this could be so at start.
To their credit they sent a BT engineer to check line and he changed box and filter. However this has not made much difference and when I complained again I was told speed depended on numbers using etc and dismissed by customers service very quickly. It's not worth trying to use my laptopn after 4pm. I've been to my daughter's, who is using BT and my laptop works fine, even with my grandson on his laptop and mobile phone in the same room. This proves to me that my lap is working ok. I use Microsoft defender and keep it up to date.
- Location
-
- Location
- cambridgeshire
- Reviewing
- Post Office
- Date
- 2019-10-03
- Comments
-
Absolutely awful, seriously avoid avoid avoid. They may be cheap and sometimes cheap can be cheerful, but definately not with the PO broadband service. I spend most of my time switching the box on and off, trying to reboot the connection.
I suspect i have actually had more downtime than uptime in respect of broadband service.
Like many others im furious with the lack of service and like many others i always get told they've checked everything their end and all is ok...really?! Well why does it keep happening and why are you the only service provider that this happens too.
The customer service team are patient and polite i do have to mention this and i don't know how they do it given the amount of calls they must get with complaints from customers.
If you want internet connection - do not use the Post Office as that is not the service you will receive.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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