Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 975 customer ratings since 2019-04-03 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1069 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Only transferred to post office on 11th October and already I wish I'd stayed with BT. Only had internet for about 5 or 6 hours in that time. Excuse after excuse from rude technical supporters. Refused to let me cancel my verbal contract unless I paid 3 months charges. Said they would send a technician to try to fix the fault but the call out fee would be £144 ! It's working at the moment but if it goes off again I'll ring Ofcom. Sick of dealing with the so called customer service team, they're a joke
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CARLISLE Post Office  
Seeing my same experiences in other reviews:
* Handover wasn't smooth - no connection on 'go live date'. Had to call up several times. On day operative didn't seem to know enough tech to give informed advice. Next day was told 'give us another 48 hours'! It didn't take that long - was actually quite quick from that point, but surprising anyway.
* Dropping out repeatedly, 8 days later (adding up to hours in last 24 - although the info says it may drop out in first 10 days, as router adjusts itself, a call confirmed this shouldn't be happening)
* First paper statement showed £10 extra charge than agreed - had to call again; was told was generic letter. No good - should be personal!
* Couldn't use certain apps on phone over wifi. Had to call again. Told 'Safeguard' was on and blocking - not acceptable. Big brother behaviour.
* Didn't think I'd been given a username (needed to log into account). Had to call again. Later found it in fairly small type, on back of letter 3/4 way down under heading 'Get started with My Account' - my mistake perhaps but needs to be more prominent with 'Username' clearly highlighted.
* Thinking I didn't have a username I tried to log in with customer number, as seemed possible onscreen, but was sent in circles. Agh!
* Website uses Flash Player to display bills. Firstly, I shouldn't have to download a player (with past security issues)to see my bill. And... it dosen't work anyway. Instead of my bill I see a copy of my own address bar with all by tabs etc. VERY disconcerting! Is my screen/ personal info being snooped on? How do I know? Used live chat. Operative told me to use another browser! Clearly I shouldn't have to download and use another browser to view my blinking bill! Then just gave me the number to call.
(Getting a bit hacked off by this point)
Staff on phone are generally lovely and native English speakers so points there. Speed (when it's connected is as good (so far) as with Sky.
Overall: so far a problematic service in early stages but hopefull, with decent speeds being seen, that it will settle and satisfy. More work & small twaeks needs done to iron our creases & increase user friendliness.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
Carlisle Post Office  
Tried to change to this isp, wish I had seen these reviews before my move, same sort of problems as most others, I phoned customer help line several times as the broadband was not connecting, they quoted me 2 days to identify the delay, the bod on the line kept interrupting me on the phone, and would not accept their mistakes, contacted. My bank and cancelled the payment authority, luckily no money out of my account, po were in breach of contract as they had not provided the services they had advertised that they would, a very near, and lucky escape. Phew. !
  • Satisfaction
    1 star
  • Customer Service
    1 star
Carlisle Post Office  
Well was looking forward to getting this but engineer did not show when expected .i called them up to be told there was a problem with bt and it should be sorted by end of week .guess what end of week came no engineer or even a phone call to let me know what was happing .so i canceled it..if they want to keep customers they need to keep them informed .not impressed by the customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carlisle Post Office  
Worst internet I've ever had. Never had any problems with previous services. Only changed to Post Office due to price. Wifi is absolute rubbish. Keep losing connection on my smartphone. Internet takes a long time to actually work on PC (about 10 minutes). Wifi doesn't work on laptop at all (my wifi works perfectly fine elsewhere, such as at Premier Inn hotels, so the problem is most certainly not my laptop!). Customer service absolutely useless - trying to blame my computer, which was working perfectly fine up until the time we switched to Post Office broadband. I have just purchased an amazon fire tv stick and have now reached the end of my tether as it's constantly buffering/dropping connection meaning I cannot watch tv programmes and films smoothly. Tried watching a tv show on catch up this morning and it was buffering every 5 seconds. I have just signed up to a new broadband provider and am looking forward to being switched over in 2 weeks time. Avoid the post office at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Carmarthen Post Office  
Don't sign-up with this lot: their modems are poor quality and unreliable; their customer services is non-existent and they are totally incompetent into the bargain. I did without broadband altogether for most of last year and the promises I got from the Post Office for customer services to contact me; engineers to call etc never materialised. It took me hours of hanging on phones which aren't ever answered promptly and writing e-mails which often weren't answered at all before I was able to diagnose the problem myself: the original modem I was provided had given up the ghost and a replacement one didn't work. Six months at least without a service but they still took my money. I have gone to the Ombudsman about this but they are not much better although I have got at least a fraction of the money I paid for a non-existent `service' refunded as a result: the Post Office would have refunded me precisely nothing...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carnforth Lancashire Post Office  
I got Post Office broadband in on 9th December,and as I write this review today on the 5th February I still don't receive a service. I have lost count of the number of times I have phoned up for assistance,only to be fobbed off. I have been told three times that an engineer would be sent out within 3 working days.... I'm still waiting! If anyone is thinking of signing up to this service,my advice would be DO NOT EVEN CONSIDER IT. Pathetic service and pathetic customer care,and that's me being kind.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carnlough Post Office  
Currently uploading this using the 4G on my phone because for the 8th time in 48 hours my WiFi has decided to stop working and when I call the post box they tell me I have to
Go out and buy a new part for my router . Absolutely rubbish, do not choose them as a provider
Central London Post Office  
Just been without a landline or internet for 16 days, all without explanation or adequate compensation. It took 13 days of recorded messages ("thank you for your patience") before we got through to a real person on the "customer care" line and an engineer was called.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Ceredigion Post Office  
Can't give any stars. this is the worst broadband provider ever.Don't go near them with a barge pole.
Chatton, Northumberland Post Office  
Wifi connection drops all too frequently using provided router to the extent that it is unusable most evenings. I have been given the run around by Post Office customer services, who never answer in less than 15-20 minutes on hold to no avail. On one occasion I had to take a day off work to wait in for an engineer and nobody told me that the appointment was cancelled. After more discussions I am now told that they only guarantee internet, not WiFi, like it's 2003 all over again... Worst provider I have ever experienced.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheltenham Post Office  
poor in every respect.
Non-existent customer service, broadband isn't reliable, they take hundreds of pounds out of your account without telling you OR GIVING IT BACK. Will be in touch with the ombudsman over this.
Stay away from the Post Office at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheltenham Post Office  
So so awful. It's not a good sign that, when you ring the call centre, they tell you your postcode doesn't exist. I mean they're the post office for goodness sake! We waited nearly 3 weeks for them to send out an engineer when our internet died, and most of the time the speed is too slow to do anything. God knows what they've upped the price for. Literally no idea where they've invested that, because it's not in their customer service or in their phone or broadband lines!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cheltenham Post Office  
Happy to take the money, completely unhelpful when the service does not work. I am moving to a different supplier in a few days.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Cheshire Post Office  
Woeful speed struggling to get 6mbps and can be as low as 4 with constant drop out most of the time. Useless customer service who just follow scripts and then threaten you with a BT callout charge if you're to blame. The router looks like it cost 50p to make and the cables are like 1970's bell wire, no wonder it doesn't work!! Next stop is the ombudsmen.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire Post Office  
Anyone! Don't go with post office broadband. Awful service, from day 1
Not helpful in every way!
Customer service staff swearing over
Phone. Please don't sighn up with them. Won't give them any star rating! As not worth it.despicable
Cheshire Post Office  
Don't go with p.office broadband
Full stop!totally bad service.
Broadband extremely slow! Overhaul customer service really bad! Had member of customer service using foul
Language down the phone.please stay
Clear of them?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire Post Office  
Back to the 70's with the Post Office 'Premium' broadband. If switching broadband services on exactly (to within 5 mins) of the 2 week cooling off period expiring isn't bad enough, then the 0.2 Mbit/s speeds between 4pm & 12am will certainly convince you of the quality of this Crapita / TalkTalk rip off venture. Please also try the fantastic early exit option. It'll leave you £198 lighter. Nice touch debiting it on New Year's Eve too. I challenge anyone to get a surname from any of the 'customer service' team (for fear of reprisals) let alone an email address. Still fancy it? God help you.
PS 3 stars for consistently reliable joke of a 'service'.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Cheshire Post Office  
I came across a "Deal" with PO Broadband while looking at alternatives for a friend who is paying through the nose with Virgin for a service they really don't need.

My internet access at the time was through my phone's 4G on GiffGaff paying £20p/m for unlimited calls/texts and 20GB Data.

I researched the PO Broadband, read the disparaging reviews but I figured for £15.90p/m for unlimited downloads I'd risk it.

I went through the sign-up process online, until it got to the credit check where the site basically froze-up. I closed my browser and thought that was that.
The next day I received an email thanking me for choosing PO Broadband, and provided a link to complete my order; which I did.

I received plenty of love-letters and texts from PO in the days that followed, and about a week later my Chinese ZyXEL AMG1302-T11C bottom of the range router arrived!

I knew I was taking a chance with the PO, and knowing that the service is basically run by TalkTalk, I obtained an "old" but far superior Huawei HG633 "Super Router" from a friend who used to be with TalkTalk.

I went live with the PO Broadband on Friday 25/01.
It took quite a few hours for the ZyXEL router to update with my new account settings.
During this time whenever I tried to use the internet my browser was being redirected to www.fujitsutr069.co.uk/cpe.php with a message stating I needed to login to use the internet.
I sent a msg to the PO via twitter @ po.st/I7EbNu, and they responded quickly stating that all I needed to do was install the security software.

I manager to download the software, which was "Fujitsu Internet Security 2013"! Needless to say, it wouldn't even run after installation due to services not being able to start. Now this may well be due to me not uninstalling my usual AV software (a product updated for 2019), but I'd rather keep my trust in a product that I know rather than a 5 year-old unknown!

In the end I didn't actually need the software, the redirection appears to be due to default settings in the router, and once the settings were updated I was able to access the internet via my browser.
I then backed-up the router settings, opened then .cfg file, retrieved my new Username/Password and entered the details into the Huawei router, connected that and I have been online ever since.

My speed is in the ball-park of that stated in my estimate, however downloads, and I pretty much mean ALL downloads appear to be throttled to about 10% of available bandwidth! This may be in the caveat that they say speeds may increase/decrease over the period of 10-days while they find the best connection... Doubtful, but I'll see...

Upload speed is a joke, both times I've run a Speed Test I'm getting just over 700Kbps! Again maybe this'll change in the coming days, but as it stands it's pretty woeful.

The following day, I received an email stating my bill was ready; I was unable to click the link in the email to take me to my account page as they had missed the "s" off of https:// in the hyper-link! A sure sign that the PO's attention to detail certainly isn't in their "Service".

Logged in to my account, went to view my bill, and nada; the site uses Adbobe Flash, along with pop-ups on it's billing pages!!! Firefox wouldn't have it, I had to use Edge in the end to make the payment!

So, in summary:

You get what you pay for, in this case cheap = inferior & outdated hardware & software; however if you prepare a little you can mitigate some of the impact of the PO's poor choices.

I haven't had any service outages, and when I contacted the PO via Twitter they responded quickly, albeit with inaccurate advice, but I expect people are just doing what they are told like good little sheep, unquestioning in their mindless pursuit of trying to obtain some disposable income...
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Chessington Post Office  
I am being honest for this review, this post office internet it completely waste of money and time. I asked them to cancel on the same day service which I used and I have been informed I can’t do it, customer service was so bad and rude people. Can’t even download any application or watch anything online like YouTube it’s keep loading I wouldn’t recommend any body please please stay away from this post office. I don’t understand why we pay if we don’t get service (Internet). This is biggest mistake I ever done to chosen to select post office broadband.
Nothing is good about really frustrated !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester Post Office  
Switched from BT hoping to save money. Paid for 5 months average speed 0.5mps. After hours on the phone they agreed they had no idea what was wrong and released me but insisting I pay them £23. Overall I paid them £75 and had no broadband for 5 months. So they deliver no broadband and claim I had access to the line so should pay, despite me only having called them RIP OFF POST OFFICE. GOOD BYE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester Post Office  
I'm very pleased with the Post Office Broadband service.

We're getting speeds of up to 5.5mb which is about the same as the Talk Talk service we previously used. This is the fastest we can get in our area and is fine for things like YouTube.

The connection is reliable and the service is also a lot cheaper than the Talk Talk subscription we previously had.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chesterfield Post Office  
The broadband speed is slow. You need to make it better and faster
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Chesterfield Post Office  
Refuse to even rate this diabolical excuse of a broadband service. Like alot of people we naturally transferred from Fuel Broadband in the summer and had nothing but many daily drop outs and a very slow speed which seems not much better than the old dial up days. On a good day we get 6.5mbps and an upload speed of 0.9. I have lost count of the many phone calls I've made and how many times of been told to try this, that and the other! Spent a week plugged into the master socket, changed all of the micro filters (again!) and finally they raised a 'ticket' for an engineer to come out. Waited around for the 4 possible days that they should have visited me, only to receive an email that the Engineer had been out and found the fault externally to my property. Guess what? It's still no better. They remotely changed the 'channel' on my router, still no change. I've had many providers over the last 15 years without any issue (including talk-talk), nothing has changed in the house and I'm not prepared to accept that there is. They are totally, TOTALLY useless. We've all been conned by the historically good brand name 'Post Office'. Somebody please help!!!!!
Chesterfield Post Office  
After naturally accepting the transfer from Fuel Broadband in the summer, we've had nothing but continual dropouts (many per day) and at best 5.8mbps & 0.9 upload speed.
Lost count of the amount of phone calls I've made and the amount of 'try this' and 'try that'. Even though nothing has changed in the house and all of our previous providers gave an acceptable service, they make out it's a problem at my end. They eventually raised a 'ticket' and an 'invisible' Engineer fixed the fault on the line. Utter rubbish, it never happened, it's still no better. Any one got a magic wand?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chesterfield Post Office  
asprevious how I wish I'd read the reviews first! More off than on...and help line always tied to pin the blame on me even when all router lights were out.
They wont acept breach of contract so I have to pay to get rid of them. BE WARNED
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
chesterield Post Office  
DO NOT BOTHER!

The broadband is terrible.
Download speeds are slow.

It may be cheap but there is a reason!!!

Spend that bit extra and get a better network provider!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chigwell essex Post Office  
I have seen so many bad reviews of the postoffice broadband ,so I feel I must add my review for some balance.I have been with the postoffice since 2009 and I have no trouble at all. Two months ago I updated to their fibre broadband and I am still delighted with their service.The change over was 1st class, speed was stated to be unto 38mbs and I am getting 39mbs with no drop-outs.Price is competitive with the competition.
Whats not to like !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chippenham Post Office  
Would also give NO stars is possible. Please steer far and wide from this disaster of a broadband company. I placed an order with them on 1/11/19 with a go live by date of 18/11/19. After the WORST experience of my life since being a home owner (25 years) I eventually got broadband on 03/01/20. After going back to my old provider Plusnet. I switched due to cost and a better deal but how this has taught me a lesson.
I am self employed and do rely on some broadband service, although it’s not the end of my business if I don’t have any, it did cause me soooo many headaches issues due to the run up of Christmas and a big work event I had for three weeks from the 05/01/20.

This company should be shut down, never seen such poor customer service and lies after lies, passing the book etc.

I was on the verge of being ill with the stress this caused me not to mention the hours and hours wasted on the phone, writing emails, on hold etc.

AVOID AVOID AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chorley Post Office  
Absolute rubbish! I've had 5weeks of intermittent service now and it's a joke! Sometimes I can stream movies and tv and then seconds later I cannot even open a Watsapp! I've made numerous calls and spoken to lots of useless staff who, quite frankly, don't care. Youre constantly put on hold and required to do stupid 'routine' tests EVERYTIME (Even told to 'turn it off and back on again' because clearly I wouldnt think of that!) Put on hold for 40 mins at least each time before you can speak to anyone and then they constantly threaten to charge you for callous fees. Thank goodness my contract expires in a months time because I will be cancelling and (attempting to) get back some of my losses... I had to increase my mobile data and stay at work late to enable my kids to use work computers to complete coursework etc. And as I have no landlines I had to call from my mobile! They are absolutely rubbish! I cannot recommend them enough-steering clear, that is!
Honestly! Just don't bother, unless you want to waste your life on hold and frustrated!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Clacton Post Office  
Cheapest contract for broadband and landline I could find. I'm with them for 3 years now. Just called them because I'll move to another city and they sorted me withing 10 minutes, all good news. No moving costs, no engineer needs to come out and I will now have an even cheaper contract with a better broadband speed. Mind you, I don't use the Internet at home very often.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Cleethorpes Post Office  
Was with Fuel Broadband who were the best provider I've ever been with. Post Office bought the service. On the day the switch happened my speed dropped from the stable 14.6Mb I ALWAYS had, to 6-8Mb. I contacted them and they claimed that I could only get 8.5Mb. I told them that was a lie and what I got with Fuel, but they would not relent and told me I should have checked before joining them!!! I told them it was for them to tell me what speed to expect, not the other way around. Move on a few months, I've had to call out Engineers numerous times due to the line going dead. PO claim it's my equipment. Engineers say all is fine with my equipment, but PO keep saying it's my equipment, so they send me a new router, but fault still remains. 'It's your socker', no it's BRAND NEW!! They have also been only reporting the faults to OpenReach as basic line faults, so the Engineer can't do a full investigation! STAY WELL AWAY FROM THESE GUYS!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Clitheroe Post Office  
Don’t bother.......I singed up for an 18 month contract, terrible download and upload speeds, customer service is rubbish, constantly had phone calls from a robotic voice telling me my bill was overdue dispite it being paid. It is very cheap compared to other providers, but you get what you pay for, better pay the extra few pounds wash month for a decent service, I will never use them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Co Antrim Post Office  
I singed up to an 18 month contract I should have none that the first three letters of the world contract spells exactly what it is a con, should never have cost me more than £23 a month its now at £26-99 a month and when i've phoned to complain, I've been told to read the small print in the CON tract, can charge anything they want. Can't wait to get out of it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
co xurham Post Office  
Anyone who gives money to Post Office broadband needs their head looking at. Terrible, terrible service. I had three weeks of hassle trying to get my phone and broadband installed. At one point the technical team asked me to contact BT myself and ask what the problem was. I replied that I wasn't a BT customer (this was news to them).
I kept being promised calls back which never came. In chasing I kept being sent around the houses.
Having cancelled my order I lodged a compensation claim for the hassle caused and the work forgone. The offer doesn't even cover the costs of calls to Post Office chasing up the problem
  • Satisfaction
    1 star
  • Customer Service
    1 star
Co. Durham Post Office  
Absolute rubbish, don't even think about it. Rarely above 1.5 mbts download.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
COALVILLE Post Office  
wish never left Bt only been on this a week But don.t tell you there are a lot of Printers won,t work on this Network ,as we have found out .After 3 different printers from Currys we then rang Help desk to be told that lot of printers not compatable
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
coddington Post Office  
Customer service is appalling, rudest, attitude ever!,
Nil points given
Cornwall Post Office  
AVOID AVOID AVOID. Absolutely horrendous company. Poor customer services, shockingly poor quality internet ....this company are so cr*p less than a month with them ive changed providers already. Seriously people stay well away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
If you like to leave messages and no answers NO EMAILS FOR DAYS you would be better with a two cans and string because both give no answers. 4 days no emails and no answers they should have stayed with BT and not changed to talk talk I suppose cheaper is better.I suggest everyone contacts OFCOM do not speak to post office they are useless,if they told you what problem was you might have sympathy but you can not because they keep it a secret.Has someone attacked system.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cornwall Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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