Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.1 stars
  • Reliability
    2.4 stars

Based on 1193 customer ratings since 2018-04-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

796 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Wish I had the reviews before signing up. Our service was activated 14 days but we’ve had very little broadband, it constantly cuts out. On intimating my desire to terminate Contract was told the exit fee would be £231.74. Surely something needs to be done, how can you sign up to something before it’s activated, without being able to see what you’re getting. DONT DO IT!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire Post Office  
Disgusting service twice we've had to buy a new connector we called up to cancel subscription as internet was off over 2 days as soon as we cancelled they connected us , they were asking for £144 to send an engineer out that wasn't needed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MIDDLESBROUGH Post Office  
Diabolical service. Speed varies from 0.25mB to 6mb. had the engineer out over 6 times, he finds no fault! The line drops out every 10 minutes, with a 1-2 minutes wait to reconnect. To cap it all tonight I call them and 20 minutes later they still cannot confirm my account!
She insisted a line test wasn't possible from her end as I had to do it! I don't know how I would do that. I cannot tell you the trouble we've had with them. Do yourself a favour and use another ISP because these people are just the worst company I've ever dealt with in my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
AYLESBURY Post Office  
Customer service is everything in a competitive market; it can make or break your business. Nobody expects everything to go right every single time, so it is when things do go wrong that customer service should come into its own. They are your customer’s first point of call, that which shapes your image in the eyes of the public and separates the good from truly awful. It is a skill which has to be perfected over time with experience, knowledge and commitment.
With this in mind I will say that Post Office Broadband customer service is one of the worst I have ever experienced. The first thing that confronts you is the apathetic attitude. You are not important to them and they are not interested in you or the company they represent. They are unable to enunciate their speech or communicate in a clear and helpful manner. They have no verbal or listening skills so you have to constantly repeat yourself to get your message across. Then when you become frustrated, instead of calming the situation down with reassurances and empathy they simply turn the tables and make you feel that you are a nuisance and being unreasonable.
One customer service officer at Post Office broadband has recently told me to stop interrupting him, when I informed him I wanted to make a complaint he seemed aggrieved and outraged. When I insisted that he acknowledge my complaint he informed me that it wouldn’t make any difference. I still waiting for a phone call back from them, but I’m not holding my breath.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
broadband is really bad always cutting out
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
Absolutely terrible! Internet is unbelievably slow all the time and now stuck in A 24 month contract with them ! DONT go with these please choose a different provider . I have to use my phone Internet hot spot to even use my laptop at home ! would never recommend and can not wait for this stupid contract to end next may !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WOLVERHAMPTON Post Office  
I can't believe how useless they have been when my pages keep stopping or going slow. It's as if I'm in 1990s dial up up. They make up excuses from a script telling me to do things my end such as buying new parts, as if they're wasting time until they next act is if they can't do anything. The last time they told me to do my own screen shots of speed tests. I can't do speed tests when the pages have stopped, and when I sent in what I tested they told me it's in the required speed and instead of doing anything they suggested I take out another contract for fibre broadband. I don't know why they think I will take out another contact with them, as I would have more luck going to another company.
It's nothing to do with my equipment as when I was with other companies the only time it went slow is when they admitted they had a fault
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Calne, Wiltshire Post Office  
Worst broadband out there who use technique of fraud
They dont start your broadband until the 2 week cooling off period ends so you will be stuck with them the internet is so bad you will cancel by giving the whole fees
Do not get this fraud broadband and regret inshaallah
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Was cheap when I took the contract out and now I know why. 16 months of the line dropping, continuous interruptions. My upload speed drops to 1mb/s which is fine by technical support, who advised they can’t test this? Netflix and Amazon movies don’t think it’s fine. I’ve watched so many movies and have no idea how they end. It’s so bad I’m ending my contract early.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedford Post Office  
I switched from Virgin because their price was more than I could afford. The Post Office price was ideal, but I very quickly learned that nothing else was. The fastest download speed I've ever recorded - when actually downloading is 2.1 Mbs/s. And that's from the fastest sites - the ones which were runnnig at 48 Mbs/s plus with Virgin. It's frequently less than 100 Kbs/s (ie close to dial up speeds), though strangely if you run one of those online speed checks the result is always around what the adverts promise - as if they can detect the check site is running and turn up the bandwidth! There are also frequent drop outs - where the service suddenly stops for several minutes. This happens at least once a week that I'm aware of. Customer service can't/won't do anything about it. In summary the price is great and the product is truly rubbish. As soon as my 18 month contract is up I'm out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Renfrew Post Office  
No stars for this CRAP company don’t get fooled with the cheapness it’s a very meaning of what u pay for is what you get 3 days as a new customer and despite txt saying I was live still NO service password don't work rang customer services they casually said I will have to wait and be patient get lost all I can say is not fit for purpose bye bye post office no service NO contract simple please avoid at all cost spend a few extra £££ and get a reputable supplier which post office is certantly NOT
Nottingham Post Office  
This broadband service is ridiculous. Very poor customer service and empathy. No stars from me. Can't wait to get out of this contract :( ;(
West Midlands Post Office  
I am now a retired fibre broadband provider. The main reason for slow or interrupted speeds are nothing to do with the fibre network. Most issues are in the customers premises. If you take self instal options from BT you can have problems if your internal cabling is not to the correct standard. Instal has to be done by a professional if you have more than one socket in your house. So dont complain if you have issues.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
BN17 6RW Post Office  
I have had post office Broadband for just over 18 months now ,And never had any problems,I did think about switching provider , Because my introduction offer over 18 months has now expired and i am now paying more monthly.But because i have been happy with the post office service i have received over the past 18 months i decided to stay loyal to them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Keighley Post Office  
DO NOT BOTHER!

The broadband is terrible.
Download speeds are slow.

It may be cheap but there is a reason!!!

Spend that bit extra and get a better network provider!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chigwell essex Post Office  
Pathetic, filled in the online changing form, and then started getting 2 rings on the mobile and then when I called them they said we have been trying to contact you, I cancelled there and then, do not touch with a barge pole, inefficient incompetent business model
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
What a load of crap internet turns off for no reason then have to wait for the internet light to turn green again. can happen any part of the day so can upset the children when they are watching netflix or worse video gaming online. apparently there's nothing wrong.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Skewen Post Office  
Excellent.If there was one problem,the speed is slower than my last provider though it is adequate for me.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
wet midlands Post Office  
po broadnad. whata load of rubbish.it is so slow sometimesit dont work. the customer help is usless and abusive.all they want is yourcash.the bills are made up and then doubled.free routers,are charged for de.free charged. up to 17mhz
when it is connected you get a letter saying 1-3 mhz.what good is that.you cant check the speed before hand as they want let you.when you try.it switches sites and says phone them so the can tell you a lot of crap.One sunday i did speak to a adviser he was a wistle blower.he told me the broadband was useless they rent it off talk talk etc SO cancel it,becouse it will never work. you still have old cable and exchange go to bt.you are wasting your time phoning.as nothing will get done. i have now got a dongle fom ee i plug it in my laptop. NO MESSING.AND I CAN GO ANY WERE.also use free wifi.there is lots about. as far as the other jokers go i will go to court,if need be.i have informed ofcom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
pwllheli Post Office  
I wouldn't advise using post office. To list the issues:
- They are more expensive than other providers
- Their broadband was very very slow; customer service were powerless to help.
- We switched to fibre and this seemed to help but it turned out six months down the line that the engineer who completed the switch had messed up the wiring in the exchange which rendered us unable to switch ISPs.
- They put a bar on our number for no reason, when we asked for this to be lifted, it later turned out that they had failed to do so.
- When we notified them due to a price change that we were ending our contract with them they failed to end it and continued charging us.
- It took an engineer booked by another ISP to discover and fix the fibre issue caused by PO in the first place.
- I am still waiting for my final bill and for the three months of payments to PO while I wasn't with them to be reimbursed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Brant Broughton Post Office  
I can't comment on the speed and reliability as I didn't get that far. Whilst ordering/switching from my current provider the Post office site crashed just after the credit check so did not complete. I was sent an email to continue and the link didn't work. When I called to complete over the phone I was told that the order had been cancelled and I would have to start again including another credit check. Apparently I had been phoned three times however no message was left so I had no idea that they had called. Very unhelpful customer service who clearly did not want to resolve my problem so I said I would leave it. As far as 'telecoms' are concerned it was a complete fail. I think the post office needs to stick to what they are good at as if that is a demonstration of their telecommunication I will stick with EE thank you very much.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Sutton Post Office  
My advice? STAY AWAY FROM POST OFFICE BROADBAND. I have it installed in a second home, where it's used for five days per month, but the router is switched on permanently. Went ok for some months, then Post Office upgraded us to fibre 'for free' - we didn't want it, but it was imposed on us. Shortly after that, the contract expired - and we had a large price increase imposed on us! Called them to complain, and they said they'd get someone to call me back. Callbacks never materialised - I've checked my mobile log and they have not tried to call me. Meanwhile, the latest bill is up by another £5 - it's now almost £10 per month on top of what it used to be, and they say that they can't revert it back to cable. I'm looking for another ISP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cumbria Post Office  
How they can get away with calling themselves broadband! Ha!
They can't even deliver mail on time, what was I thinking that their broadband was any better!
Ridiculous speeds, laughable ’connection’ and what was worse, the make up charges and tell you it's your fault when you have the paperwork that proves your right.

You would be better just sitting in McDonalds and use their wifi rather than having this ”convenient” connection at home.

Waste of time and money and really not worth the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
Very poor broadband unreliable cuts off after a few mniutes sometimes the speed is 2mb!I would not recommend it to anybody am stuck with it for a bit longer but will definately be changing to another provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St ives cornwall Post Office  
I recently left PO Broadband after the absolutely DREADFUL speed I was receiving, i.e. 1.4 MBPS. When I contacted technical support, I was told it was probably a fault on my line. I waited 10 days for them to sort their service out, and when nothing improved I left. Today I joined Plusnet, and my speed is now 15.7 MBPS!!! Fancy that! Avoid PO Broadband like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huntly Post Office  
Abolsutely disgusting from the Post Office. Poor broadband speed, phoneline keeps dropping out after 5 minutes and extremely rude and incompetent staff. I regret signing up to this and will be cancelling soon. The staff do not want to help in any shape or form and then when I insist on technical enginnner coming out to solve the issue they reitorate the fact that a £140 charge will be payable. Absolutely disgusting and will never be returning with these p***** ever again. Disgusted and livid and shame on all the employees I have dealt with particularly Lewis from preston technical department if that is his real name. PLEASE AVOID THIS DISGUSTING COMPANY AT ALL COSTS.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holloway North London Post Office  
Totally awful!

We were with Fuel broadband, and our speed was around 15Mb/s - it wasn't the fastest ever but it was fast enough and reliable. The Post Office took over and our speeds have dropped massively, they fluctuate from a few Mb/s to 100Kb/s.

On top of this the PO are gradually squeezing our bills, first it went from £28 to £30 per month, then £33, now £34.

Absolute bunch of ****s.

We've had this before, when BT bought out PlusNet, and when TalkTalk bought Tesco.

As with all the others, we will not be staying customers for much longer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
Terrible broadband connection & don't tell you about the 10 days you might get temporary disconnection until it is too late. My temporary disconnection was permanent for a week! Atrocious customer services to boot. AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
rotherham Post Office  
I have read some very negative reviews of this provider but I can only speak as I find. We have been with them for nearly a year now and have had nothing but good service and support. When broadband failed on one occasion an assistant was very helpful and talked me through the most likely cause. When it was discovered that the cause was a faulty router a replacement was in the post arriving the next day. Once again the assistant was prepared to go through the steps of installation with me. So no, I have no complaints and found the customer service and provision of telephone and broadband excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Notts Post Office  
crap!!!!!!! intermitent internet connection every day since i joined cant wait till it ends, you pay for what you get so hey ho,customer service are good but cant help the rubbish internet service we are getting, all you will see is limited internet as you log on was ok when i 1st started then gradually worse week by week, go elsewhere you have been warned
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
newbury Post Office  
I gave a score of one across the board only because you can' give a zero.
Despite the £100 compensation I have had so far I can't wait until the end of my contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bishopbriggs Post Office  
Do not waste your money!
Very poor provider and you either get poor speeds or no connection at all. I have contacted the post office many times only to keep getting the same answers like do a speed check etc. but you can't do a check when there is no internet. My current speed is 0.34mbs download and 0.53mbs upload. Please avoid buying this product/service as you will be extremely disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-Trent Post Office  
DONT BOTHER, ive only been online 2 days, got 256kb second yesterday afternoon and evening, says upto 8meg! next to useless. unable to access any sites of 18 years age or older access required, looking at VPN sites in order to bypass but unable to look at them either
As for 2 weeks cooling off period, its from when you click order, not 2 or more weeks later when you plug in your router. USELESS, I should have read reviews before.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashbourne Post Office  
Recently browsing for a cheap broadband service I decided to sign up with the Post Office - unbelievably without checking their reviews. After signing up and having the engineer booked,I rather belatedly read them which sent me into a blind panic! Straight away I decided to cancel installation and sign up with a more expensive and therefore I thought better quality broadband provider. It was my step-daughter who pointed out that people only tend to leave bad reviews and only a very small minority take the time to leave a positive one with regards to this sort of thing.SO! I went ahead and I have to say that I have experienced nothing but a 5* service - from the initial organisation and communication regarding initial installation to the customer services team (I had to call twice for some advice) and now the broadband connectivity and speed. I was prompted to leave this review by my step daughter - a technically savvy city manager, who, having just stayed with us and working from home (in a very rural cottage somewhere in the Herefordshire countryside) declared that our post office broadband was just as good as her more expensive provider and she didn't experience any lull in speed or connection and is considering transferring to them!
In short, I am over the moon and if I had taken any notice of these bad reviews I'd now probably be paying twice as much!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Herefordshire Post Office  
Months of slow speed, and monthly complaints. The people at the call centre had different excuses, slow Wifi, I had to input several lines of code to get internet speeds, then I was told of a site that would measure it automatically, but I had to do it several times a day. Told to phone in results. Incomprehension!
i.e. told a load of nonsense.
Eventually they admitted they couldn't give me a useable speed and advised me to transfer to Plusnet. They said there would be no cancellation fee.
Now I find they have taken £190 out of my account twice this month.
Phoned them, deepest apologies and they will refund.
This whole episode has been a disgrace.
What a shambles PO Telecommunications is. Outrageously bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Post Office  
Cheap and cheerful - steady 15-16 Mb speed, rarely loses service, reliable router. Customer service promptly dispatched a replacement when my first router was killed by a lightning storm.
Note that I live in an urban location with good infrastructure and live alone so I don't put my connection under any strain.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Plymouth Post Office  
After experiencing no internet from the minute off alleged switch on. We phoned the post office to ask for help.

We were.
Fobbed off
Treated poorly
Mistreated
Poorly advised

After a month of no service we had no option but to request a cancellation if this none existent service.

You can’t cancel we were advised and the rude advisors from the Royal Mail were nothing short of useless and rude.

After over 30 phone calls. More than one a day for a month we managed to get the service cancelled.

But believe me that was not easy. We had threats of charges of £700 for breaking contracts.

The help and support was shocking. Only stating we will be complaining to the ombudsman saw some action to have this service cancelled

My advice. Avoid the Royal Mail. It’s not the trustworthy company of old. It’s now cut throat and ruthless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oldham Post Office  
Avoid PostOffice Broadband at all costs. I have only been with them one month, and already my broadband speed has dropped from 8Mbs to 1.6Mbs. Their technical department keep contradicting their instructions t me and they are asking me to conduct tests that should have been carried out when the fault first developed. I wish I had never left my last ISP! I will be contacting OFCOM if things aren't sorted quickly.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
HUNTLY Post Office  
Extremely rude customer care staff. My mother was supposed to go live in the early afternoon with the landline and broadband but till 6pm there was still no connection. After calling technical support not only were they unable to do anything but not understanding and unprofessional. They even refused to put the phone down out of fear of the call going onto the survey. We have to wait till midnight to see if we get connection or have been told to call at 8am, until then we have do not even have a landline connection!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Absolutely the worst ever!!! AVOID THIS AT ALL COSTS!!!
Slow unreliable and the most pathetic signal strength
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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