1,366 Customer Reviews over 35 pages
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- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2020-08-21
- Comments
-
I’m not one to ever leave reviews neither good or bad ever as I just simply do not find the time but post office have left me with a lot of time to right this one and they do deserve it.
So I live in a student house share with my friend and the agency told us to order which Wi-Fi we want (didn’t really want Post Office anyway was just the only one with a 12 month contract). We ordered this in the middle of July OVER THE PHONE as we were told it would be approved much faster this way and that we would have it a few days earlier than we would if we did the application online. However, this hasn’t been the case. On the phone we were told that we would receive our box around July 28th-30th which we did and that the to live date would be August 5th. We were on holiday from August 1st-8th and we came back to Wi-Fi but it wasn’t the one we ordered (fibre) they gave us the standard. We received an email from them saying that the engineer couldn’t hook up the fibre broadband and that they’ve compensated us in the meantime with the basic standard which we thought was okay but they didn’t give us a reschedule date.
Only 6 days after being back on Friday the 14th the basic standard Wi-Fi stopped working so we rang up to ask what was wrong and it turns out they sent an engineer out to sort the fibre broadband out for us but instead again couldn’t and also disconnected the basic standard by mistake, we immediately asked when could somebody come and fix this as we have student needing to do work and others working from home during the global pandemic but they wouldn’t give an answer they said they would call on the 19th with an update. This was our “compensation” from them and they took it away from us and still to this day haven’t sent someone back just to reconnect one line. On the 19th they called and said they had no update so I argued with them on the phone as by this point a member of the household had lost their job due to not being able to provide their work to their boss. They rang us again later that day only then to say they can book an engineer out for 26th-28th and asked if we would prefer morning or afternoon slots and we said afternoon.
Yesterday the 20th they left us a voicemail to say they will be coming tomorrow Friday 21st (today) between 8am and 1pm which IS THE MORNING SLOT so at last minute some of us have moved our schedules around to ensure we are in as they need access to the property BUT THEY NEVER SHOWED UP! The account holder has rang up to ask what is going on and a member of the household has been sat on the sofa from 8am-1pm staring at the walls due to not being able to at least watch Netflix (we have no signal in the house so can’t even watch live TV either or go on our phones which Post Office know this) and wasted their time and rescheduled a job interview due to loosing previous job as not being able to provide work for their boss! It’s outrageous. The man on the phone has come back to say they need to reschedule for Monday yet it was them that rescheduled only late last night and haven’t even had the decency to let us know that he won’t be coming today.
Worst part of it all is that we have letters and emails saying the go live date is the 5th of August and it will also be recorded from the voice call and they are trying to lie and say that it intact isn’t until almost 2 weeks after!
Every time we have called it’s been very poor customer service, sometimes they don’t say anything probably because they know they are in the wrong and don’t know what to say.
I understand it’s a global pandemic but the way they have dealt with the situation has been extremely poor, if they dealt with it better I would have understood. They’re excuse was that we are not priority which is damn right rude to say to their PAYING customers.
Never again will I go with Postoffice nor do I recommend them to anyone especially if you are in Birmingham.
- Location
-
- Location
- Bishop Auckland
- Reviewing
- Post Office
- Date
- 2018-07-22
- Comments
-
Absolutely the worst broadband service I have had the misfortune to experience.
Drops out; very very low speeds and a customer service department that does not want to know
AVOID AVOID AVOID
- Location
-
- Location
- Bishopbriggs
- Reviewing
- Post Office
- Date
- 2018-05-02
- Comments
-
I gave a score of one across the board only because you can' give a zero.
Despite the £100 compensation I have had so far I can't wait until the end of my contract.
- Location
-
- Location
- Blackpool
- Reviewing
- Post Office
- Date
- 2019-09-25
- Comments
-
BAD BAD BAD BAD need i say more, constant issues no answers apart from excuses quick enough to say you owe them and take money from you but blame everyone including customer for the problem. not got long to go and am out!!! CANT WAIT!!!!! if you sell contracts you should be accountable for limited or no service 3rd party or not will be reporting this to the relevant authorities false and misleading claims and lack of customer service, (update now been told their is no framework???? on our account???) DONT SELL SERVICES YOU CANNOT PROVIDE if you wanna play with big companies do the work!!!
- Location
-
- Location
- BN17 6RW
- Reviewing
- Post Office
- Date
- 2018-06-10
- Comments
-
I am now a retired fibre broadband provider. The main reason for slow or interrupted speeds are nothing to do with the fibre network. Most issues are in the customers premises. If you take self instal options from BT you can have problems if your internal cabling is not to the correct standard. Instal has to be done by a professional if you have more than one socket in your house. So dont complain if you have issues.
- Location
-
- Location
- Bodmin
- Reviewing
- Post Office
- Date
- 2021-11-04
- Comments
-
I have been with PO as a broadband provider for 2 years. Its never been that reliable, it would cut out a few times a day, but they were the cheapest provider so I stuck with it.
I'm on an 18 month contract so when I moved home I had to take the broadband with me. Getting everything switched over has been a complete and utter farce. There have been miscommunications and mistakes constantly which has led to me still sitting here without internet until next week, I will have been without internet for over 3 weeks at that point.
I've had to experience insincere and unhelpful 'empathy' from customer services. Although in fairness one person seemed genuine and wanted to help.
I cannot wait to cancel my contract with this company, it might cost more but, after this experience, I'm sure it will be worth the money.
- Location
-
- Location
- Bolton
- Reviewing
- Post Office
- Date
- 2021-03-01
- Comments
-
Customer service is very poor. I was without a landline & broadband for nine days because of a failure to activate the system. My contract of one year has recently expired & I changed supplier. Now they are trying to charge me £25 for terminating my contract early- I will pay my final bill but not the additional charge. Shell have now taken over from the Post Office- things can only get better...
- Location
-
- Location
- bolton
- Reviewing
- Post Office
- Date
- 2016-11-09
- Comments
-
cons sounds cheap but nasty avoid they good selling stamps not f internet
- Location
-
- Location
- bolton
- Reviewing
- Post Office
- Date
- 2020-02-04
- Comments
-
The worst ever broadband provider I have ever been with , customer service cant even understand them broadband speed worse than the old dial up connection , Cant wait till my year is up January next year , will never use them ever again slow braodband very VERY slow and none existent customer service
- Location
-
- Location
- Bolton
- Reviewing
- Post Office
- Date
- 2018-08-28
- Comments
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I read previous reviews for the Post Office which were largely horrendous but decided to give them a chance. What a huge mistake! I specified that we needed to keep our old telephone number for various reasons - the main one being contact with medical services. This was ignored and after many frustrating phone calls to the Post Office I discovered that when I spoke to the agent on the phone he put in the wrong phone number which was subsequently taken away by BT and we were given a new number. The Post Office admitted it was their fault but said they were unable to give us our old number back due to technology. If technology can take a number away surely it can replace it. This has caused untold problems not only on the medical side but also because it was business number. I am totally disgusted with the attitude of the Post Office and I would strongly advise anyone who is thinking of taking out a broadband package with them to steer clear and not touch them with a barge-pole. Shame on you with all your promises of good service - its a total load of rubbish!
- Location
-
- Location
- Bolton Appleby
- Reviewing
- Post Office
- Date
- 2018-01-24
- Comments
-
I wouldn't even give them 1 star. I was tempted by the £19 per month offer for broadband and telephone.from BT. I was given two dates..one for my phone transfer and one for my broadband...they didn't even inform but I was moving my broadband...supposed to happen in 23rd of this month and was told it is not going to happen due to technical problems and they can't give me a date. Now I am laying £16.99 for their phone line and BT are charging me £38.00 for broadband only...£54.99 a month as opposed to £32.99 for both broadband and line with BT. The biggest mistake ever in changing internet providers. Don't ever switch to the Post Office. I am going to cancel regardless of the costs...they are appalling.
- Location
-
- Location
- Bootle, Merseyside.
- Reviewing
- Post Office
- Date
- 2016-12-05
- Comments
-
To say this broadband was garbage would b an understatement, stay away if u value your sanity !!!
- Location
-
- Location
- Boston lincs
- Reviewing
- Post Office
- Date
- 2018-12-22
- Comments
-
Please, please consider your options before committing to this utter rubbish, customer service is atrocious, technical department sound like kids but lack knowledge and know how. Constantly dropping connection and suffering with extended down time. No apologies or compensation keep saying my lone is fine but it isn’t..... they
Do not accept their service is awful
- Location
-
- Location
- Boston Lincs
- Reviewing
- Post Office
- Date
- 2017-03-30
- Comments
-
My PO broadband speeds were deplorable. Tests made using the PO recommended checker gave as low as 0.1. Totally useless. I stopped the bank standing order and found an alternative provider(Which using the same checker indicates 6 to 7) I have been harnessed by PO for money £272 +, threatened with bailiffs, had blazing rows. Finally they have withdrawn all outstanding charges. They now tell me that they have learned by their mistakes. Let us hope so for the next customer who is unfortunate, as PO states, to have an incompatible line.
- Location
-
- Location
- Boston, lincs
- Reviewing
- Post Office
- Date
- 2018-08-02
- Comments
-
Please don’t bother, customer service is genuinely bad, they treat you with such contempt and as such they are the ones doing you a favour, lack of expertise and knowledge . You have been warned
- Location
-
- Location
- Bourne, Lincolnshire
- Reviewing
- Post Office
- Date
- 2017-08-26
- Location
-
- Location
- Bournemouth
- Reviewing
- Post Office
- Date
- 2018-08-13
- Location
-
- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2020-10-17
- Comments
-
Nearly 2 years with postoffice broadband, I can safely tell you its rubbish, modem goes red, no internet, either it's dead slow we keep losing connections message comes up, called them many times, they say no fault found or we fixed it but fault remains like that, AVOID
- Location
-
- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2018-12-22
- Comments
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PLEASE AVOID. THEY ARE ROBBERS. DONT PROVIDE YOU WITH NO SERVICE AND STILL CHARGE. I BEEN WAITING 4 WEEKS TO GO LIVE AND ANOTHER 3 WEEKS FOR THEM TO RESOLVE ISSUES. NEVER EVER USING THIS COMPANY AGAIN
- Location
-
- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2018-04-08
- Comments
-
So I got mine. I was dubious, but I am a bit cheap! I had read reviews and was a little worried. But it’s been fine. They said I’d get between 5 and 12 mb. I’m getting 10. I’m happy with that. Suits my family perfect. It’s hasnt dropped at all. All for £19 a month. All I would say is their customer service isn’t the fastest. I sent a query, took a week to get back to me and it was a very robotic answer. All in all though if you want cheap standard broadband, this fits the bill for me.
- Location
-
- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2021-09-06
- Comments
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This broadband service is corrupt. Someone at pobradband keeps switching my internet on and off more often now than it usually stops working. The phone service is awful as they keep you on hold for 3/4 hour and then I was still waiting for someone to deal with my internet connection. There is someone or some evil people working there messing about with the internet connection.
- Location
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- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2017-12-29
- Comments
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Changed to po because bt almost doubled in price 5 weeks ago, I had problems from the start their useless router keeps dropping the connection also their router will NOT connect to my epson wireless printer after 3 weeks they told me I cannot connect to printer or local network with their router even though it clearly says I should be able to on their faq they told me to buy my own router now I cannot get them to give me the settings, also they do NOT reply in 24 hours as stated more like 7 days. AVOID AT ALL COSTS (It will cost you if you do).
- Location
-
- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2020-06-19
- Comments
-
Outages can exceed 100 in a day ranging from every twenty seconds to every 5 minutes. Exchange is down so no internet for up to 5 days, which also means no TV also. Customer service is appalling. Highly avoid.
- Location
-
- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2018-01-28
- Comments
-
Absolutely Terrible. To say it’s slow is an understatement, sometimes I can’t get anything. I now have to put up with this for 18 months. It’s disgraceful that people can’t get out of contracts when they are so bad.
- Location
-
- Location
- braintree essex
- Reviewing
- Post Office
- Date
- 2020-08-12
- Comments
-
router keeps dropping out 6 times a day latest speed test through WHICH 42mbs download over ethernet 68 should be the lowest and they still tell me NO PROBLEM FOUND,
this is breach of contract, take me to court if they want i have all the evidence
- Location
-
- Location
- Bramcote
- Reviewing
- Post Office
- Date
- 2016-12-14
- Comments
-
I really wish i had read these reviews before taking PO broadband, they completely mirror my experience. I too have had to pay to get out of the contract as the service was not fir for purpose, how can they keep getting away with this? it has been a very frustrating time all round. AVOID, AVOID AVOID!!!!
- Location
-
- Location
- Brandon
- Reviewing
- Post Office
- Date
- 2019-08-22
- Comments
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There is no internet after 12 am at all, not too good connection during the day. Extremely disappointed. Will have to move to another provider. Total waste of time and money.
- Location
-
- Location
- Brant Broughton
- Reviewing
- Post Office
- Date
- 2018-05-26
- Comments
-
I wouldn't advise using post office. To list the issues:
- They are more expensive than other providers
- Their broadband was very very slow; customer service were powerless to help.
- We switched to fibre and this seemed to help but it turned out six months down the line that the engineer who completed the switch had messed up the wiring in the exchange which rendered us unable to switch ISPs.
- They put a bar on our number for no reason, when we asked for this to be lifted, it later turned out that they had failed to do so.
- When we notified them due to a price change that we were ending our contract with them they failed to end it and continued charging us.
- It took an engineer booked by another ISP to discover and fix the fibre issue caused by PO in the first place.
- I am still waiting for my final bill and for the three months of payments to PO while I wasn't with them to be reimbursed.
- Location
-
- Location
- Bridgend
- Reviewing
- Post Office
- Date
- 2015-11-19
- Comments
-
Absolutely appalling service. I waited in 8am-1pm as per the slot I booked for the installation and had a voicemail at 1.20pm saying it would have to be rescheduled. When I tried calling to re-arrange, I was on hold for almost 2 hours with no luck. Finally got through the next day to be told the next available date was 2 weeks later leaving me without internet access. Customer service was poor and so I have cancelled the contract before it even started, which again caused a load a hassle. I don't normally write reviews but felt I had to in order to warn others thinking if going with them. Don't do it!!!
- Location
-
- Location
- Bridgend
- Reviewing
- Post Office
- Date
- 2018-01-02
- Comments
-
I struggled to even connect to write this speech on how crap the internet is do not fall into this 12 month torture can't play with my mates on PS4 cod cuz I 1 bar / lag out I rather McDonald's wifi po is the biggest scam I would rather go back to talk talk
- Location
-
- Location
- Bridgend
- Reviewing
- Post Office
- Date
- 2017-10-01
- Location
-
- Location
- Bridlington
- Reviewing
- Post Office
- Date
- 2018-03-12
- Comments
-
My go live date was 2/3/18 where now on the 12/3/18 & I still don’t have any service have had an engineer out only to be told my broadband need plugging in at the green box waited 5 days to be told that have now waited another 5 days for open reach to look at my line just got off the phone & yet again I am waiting another 3 days customer service is 0 they are not helpful at all have never rang me it’s always me ringing them wish I had never changed my service to them if your thinking of going with the post office do yourself a favour & dont
- Location
-
- Location
- Bridport
- Reviewing
- Post Office
- Date
- 2019-03-11
- Comments
-
Wow, I think we have a winner for worst "Broadband" fraud ever. Surely this sh*tshow of a provider is TalkTalk related?!? Speed in Bridport is so slow that online speedcheckers reject it as being too slow for testing. Seriously.
- Location
-
- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2020-01-31
- Comments
-
Absolute joke, they have no idea what they are doing, never was connected to the internet from Friday 26/1 til I cancelled just now 31/1 called on Saturday to report no wifi, told the entire country’s wifi had gone down (LIE) and engineers do not work weekends, he would get an engineer to sort my line out on Monday and call me then. No call/wifi, called Tuesday to get a guy tell met after quick test fault in my home and I had to select 3 appointment segments ie Friday am/pm Monday am for engineer
to come and fix, Friday morning and no email/text to say when the engineer is due, call customer services agin(every time recording saying I high number of calls you are in a queue) finally speak to a women who tells me ‘ it says on my screen you went live on the 26/1’ I said what a Sunday it never did, to be told no record of an engineer being booked or my calling, Saturday,Monday! Absolute joke trying to cancel and women will not allow me to !!! Absolute joke terrible service avoid!
- Location
-
- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2018-04-03
- Comments
-
Laughably bad. I'm not one to write reviews or moan but post office broadband has been so bad I thought I'd try and spare someone else the ordeal. Mine has never worked & after 2 months despite (& I'm not joking) 229 emails, 20 calls, several letters & many social media post/requests no one has REPLIED, let alone fixed my problem. I know big companies can't please every customer but this is just silly. It's cheap but is obviously being run into the ground by its staff! I wish I just paid a pound more each month for someone at least mildly reliable.
- Location
-
- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2017-04-05
- Comments
-
Worst customers' service ever! The admin and accounts teams are highly incompetent, technical support totally inept.Their website and customers' service phone line are useless, which speak volumes about them. f you have a problem they'll manage to make it worse, with no reference or names to go back to.
- Location
-
- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2020-08-11
- Comments
-
I've not been compelled to write many reviews but I'm left no option - the Post Office Broadband is simply awful. I joined up at the beginning of the year and have encountered problem after problem. Having to wait over six weeks for an engineer was just the beginning. I wasn't able to use any form of internet for over three months - and even though it's connected now it's so slow it's impossible to use, so I've been forced to spend hundreds on purchasing extra data on my phone so I can use a hotspot. I was promised a refund for the months where I couldn't use the broadband, but nothing has come through. I then called to cancel my contract today as it's still not working well enough to use and now have been told there's a £60 cancellation fee! I'm cancelling because the service is so useless - but have to pay for the pleasure. Please avoid using this company for your Broadband - they are terrible!
- Location
-
- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2021-10-25
- Comments
-
I called to report the death of my father, who was the account holder. The first operative I spoke to assured me explicitly that there would be a 7 week period where I could choose a weekday to terminate the service, which would allow me time to sort the new supply. This was necessary as the property is tenanted with 3 small children reliant on the internet for home school. I communicated this to Post Office.
I was forwarded over to the bereavement team who immeadiately told me they have put a stop on the account and the maximum I now have is 2 weeks. This is not enough time to sort a new supply for the family. Mark, the manager in bereavement I was put on to (eventually, after being told I was ineligible to speak to management via a callback as I was not the account holder...who is dead...) was condescending and patronising in his tone. He told me I was repeating myself, despite the fact I was asking different questions, and clearly couldn't wait to get off the phone. He was completely averse to even discussing an option, such as me paying for the interim period and simply not incurring an early termination fee, despite my actions being a result of the original Post Office employee giving me false information.
The individuals involved in this customer service were inept, incorrectly informed and condescending. They were passive aggressive and rude. Steer well clear of Post Office, the last thing you want when a family member has just died is to have to deal with people like this.
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2017-06-14
- Comments
-
I wish I had looked at these reviews before I switched to the Post Office Broadband. Very unreliable! I have worked with computers for over 20 years and I think the bulk of the problems with the service lie within the cheap and nasty modem/router that they give out. With 14 months to run on my contract, I'm going to replace the router with a better unit myself.
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2017-04-09
- Comments
-
Service is unbelievably poor. We are literally talking 100k to 300k download speeds and highly frequent timeouts on upload and download. Technical team are rude, provided misleading information and did not resolve any issues, apparently they will 'try' to submit a ticket, haven't heard back from them in weeks. DO NOT USE THE POST OFFICE FOR ANYTHING. THEY ARE A 3RD TIER RESELLER. THEY ARE RESELLING THE RESELLERS SERVICE, TalkTalk. Save yourself the hassle and spend a tiny bit more money to get a service that you won't regret engaging with. Am putting full complaint to execs of Post Office as it is a disgrace they can continue to sell services that they can not deliver and talk to their customers in a rude and aggressive manner.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.