Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1070 customer ratings since 2019-08-04 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1180 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
I struggled to even connect to write this speech on how crap the internet is do not fall into this 12 month torture can't play with my mates on PS4 cod cuz I 1 bar / lag out I rather McDonald's wifi po is the biggest scam I would rather go back to talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend Post Office  
Terrible customer service. Waited over 1 hour still didn't get through to technical support. Yet when you want to pay the bill it's less then a minute to speak to a representative. I have had nothing but problems with my internet. Spent hours on the phone running though the same thing over and over. Never reply to emails. Honestly my advise would be DO NOT and I repeat DON'T NOT take out broadband with the post office. You will regret it.
Bridgend Post Office  
My go live date was 2/3/18 where now on the 12/3/18 & I still don’t have any service have had an engineer out only to be told my broadband need plugging in at the green box waited 5 days to be told that have now waited another 5 days for open reach to look at my line just got off the phone & yet again I am waiting another 3 days customer service is 0 they are not helpful at all have never rang me it’s always me ringing them wish I had never changed my service to them if your thinking of going with the post office do yourself a favour & dont
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridlington Post Office  
Wow, I think we have a winner for worst "Broadband" fraud ever. Surely this sh*tshow of a provider is TalkTalk related?!? Speed in Bridport is so slow that online speedcheckers reject it as being too slow for testing. Seriously.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridport Post Office  
Absolute joke, they have no idea what they are doing, never was connected to the internet from Friday 26/1 til I cancelled just now 31/1 called on Saturday to report no wifi, told the entire country’s wifi had gone down (LIE) and engineers do not work weekends, he would get an engineer to sort my line out on Monday and call me then. No call/wifi, called Tuesday to get a guy tell met after quick test fault in my home and I had to select 3 appointment segments ie Friday am/pm Monday am for engineer
to come and fix, Friday morning and no email/text to say when the engineer is due, call customer services agin(every time recording saying I high number of calls you are in a queue) finally speak to a women who tells me ‘ it says on my screen you went live on the 26/1’ I said what a Sunday it never did, to be told no record of an engineer being booked or my calling, Saturday,Monday! Absolute joke trying to cancel and women will not allow me to !!! Absolute joke terrible service avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Post Office  
Laughably bad. I'm not one to write reviews or moan but post office broadband has been so bad I thought I'd try and spare someone else the ordeal. Mine has never worked & after 2 months despite (& I'm not joking) 229 emails, 20 calls, several letters & many social media post/requests no one has REPLIED, let alone fixed my problem. I know big companies can't please every customer but this is just silly. It's cheap but is obviously being run into the ground by its staff! I wish I just paid a pound more each month for someone at least mildly reliable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Post Office  
Worst customers' service ever! The admin and accounts teams are highly incompetent, technical support totally inept.Their website and customers' service phone line are useless, which speak volumes about them. f you have a problem they'll manage to make it worse, with no reference or names to go back to.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Post Office  
I wish I had looked at these reviews before I switched to the Post Office Broadband. Very unreliable! I have worked with computers for over 20 years and I think the bulk of the problems with the service lie within the cheap and nasty modem/router that they give out. With 14 months to run on my contract, I'm going to replace the router with a better unit myself.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bristol Post Office  
Service is unbelievably poor. We are literally talking 100k to 300k download speeds and highly frequent timeouts on upload and download. Technical team are rude, provided misleading information and did not resolve any issues, apparently they will 'try' to submit a ticket, haven't heard back from them in weeks. DO NOT USE THE POST OFFICE FOR ANYTHING. THEY ARE A 3RD TIER RESELLER. THEY ARE RESELLING THE RESELLERS SERVICE, TalkTalk. Save yourself the hassle and spend a tiny bit more money to get a service that you won't regret engaging with. Am putting full complaint to execs of Post Office as it is a disgrace they can continue to sell services that they can not deliver and talk to their customers in a rude and aggressive manner.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
As others have said, review should be no stars!

Came over from Sky on 12th July and have had no broadband for the last 27 days!

Told I would need to to upgrade to fibre which I did but still no connection and informed that 19th August would be my earliest connection date so 39 days before they provide a connection!

I honestly don’t know how they get away with it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
We switched on to Post office Broadband to a less known provider to support the small players in the market. Although we had huge technical issues with our line, which unfortunately weren't resolved we were able to get a full refund and compensation in the end of our term. Customer service was slow in the beginning but worked out in the end. Kudos for that.
Bristol Post Office  
Appalling setup, customer service was useless kept passing the buck...Every time a complaint was made abouth their system..The customer has to pay for engineer...Always the same answer..Would never entertain this company again...Beaware
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRISTOL Post Office  
Just awful, their customer service is about as low as i've ever experienced in addition to the poorest broadband connection i've ever had, they've immediately said there is an internal fault with my line (there isn't) and i need to take a full day off work for an engineer to visit. the 14 day cooling off period is eaten up by their slowness of actually connecting you, so mine was over before the connection went live. It's cheap for a reason, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
Well what can I say! The Post Office probably is the worst company that you are going to deal with. No phone for three weeks then no caller display. Internet is the slowest I have come across. The caller display issue is such a small issue that should have been sorted within a couple of days. But no three weeks later still no caller display. The customer service is non existent. Literally. I was told there is no customer service department!! Good luck if you choose the Post Office, you’re going to need it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
Wishing I'd fully checked the reviews before joining. Still haven't got working internet after 3 weeks. Atrocious customer service. Engineer appointments aren't suitable for anyone that works full-time. Worst service I've ever experienced.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
I have been with the PO for a number of years and they have had their moments.But it is cheaper than most and you get what you pay for.Some of the reviews seem exaggerated to me people just following the flow.The essentials package does what it says on the tin and provides quite a good service taken overall I would say the service is acceptable there are probably better but you pay a lot more for them.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
BRISTOL Post Office  
Terrible. Drops out regularly. Slow. Even after I left they carried on deducting gradually increasing amount!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
I got a new xbox one s and hav rried to update gta 5. It still hasnt finnished and i estimate it will take another 3 or 4 hours on top of the 5 or 6 hours to download it. I am so dissapointed and angry as my cheistmas pressent cant be played on. Well done post office u hav ruined my christmas this year. Pls avoid and dont buy if u do u will be very annoyed and want to leave as i do
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
Absolute disgrace..!!
Phoned up to cancel my mum’s account after she had been in hospital for 5 months following a brain cancer operation.
Supervisor I spoke to - "Shaun Brooks" wouldn’t make any changes to the £37 a month account (that hasnt been used for 5 months) until he spoke to a cancer doctor at the hospital.
Bristol Post Office  
The worst internet provider I have encountered anywhere in the world, not to say in UK. Slow like 90s phone line speed internet with frequent disconnections and not usable even for web searching not to say work or other things. I do not recommend and avoid at any costs Post Office broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bristol Post Office  
As a new customer, and finding i couldnt even visit national lottery, i was raging, as you need a credit card to open bb account, to have a cc you need to be over 18, so i told them in not very pleasant terms fix it or contracts canceled, sorted
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
BRITIAN Post Office  
A nice black box with Post office written on the front, a green on light and a flashing WLAN light that you can look at for hours and hours....and that's it really no internet connection. Do not get involved with these clowns.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brixham Post Office  
Sent me a totally useless router. not compatable with chromecast and other such devices. Welcome to the 19rh century.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Brixham Post Office  
I tried other well known competitors for a 12 month Broadband contract only to be told that I need to pay (up to £100) for an engineer to come out re the phone line and, in one case, came in for a really hard sell in relation to fibre. I rang the Post Office and everything was arranged quickly and easily. No call out- they just swapped the line over- and everything else happened as stated; the router arrived through the post and the service began on the date agreed. I received correspondence throughout and, so far, couldn’t be happier!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brixham, Devon Post Office  
Recently service failed entirely, mainly due to a fault in network from 2012 never rectified by BT which caused very much noise on the phone line and erratic broadband. Customer service, in Scotland I believe so no language problem, handled my complaint ccompetantly and soon raised a ticket for faults to be handled by BTOpenReach. A day or so later, I was visited, by appointment, by a BT engineer who replaced the 50-year-old wiring and the master socket. Results: crystal clear phone reception and double the Broadband speed. An excellent outcome thought I.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
BROMLEY Post Office  
I am astonished by how bad the customer service is. Can't comment on broadband and phone as it still isn't working
Bromley Post Office  
The broadband from this supplier is acceptable for my needs, although I agree that for its monthly low cost, it's good value. I would recommend it for a one device basic user not doing a lot of downloading.
Good entry level broadband giving uunlimited data if you want it at up to about 8 Mb/sec. in my location.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
BROMLEY Post Office  
Wow, thanks everyone, ordered it last week, now cancelled it, reviews are horrendous, glad I took the time to read it. Got 20 GB for £20 with o2 SIM only deal, might as well keep on tethering. Thanks again.
Bromley Post Office  
I really think reviews on this site should only be comparative, i.e. relative to the competition.

We used BT for 2 years with average but acceptable speeds (ranges from 15-35 mb/s with hardly any drop outs). But their bills went from about £25 a month to £40 so I switched to P.O. which is costing me £20 a month. I was told when I did this (by both BT and P.O. actually) that they all use the same line unless you pay for fiber optic so there should be no difference in service. I can say after 2 months use this is completely accurate. My broadband speeds have not been affected at all.

In addition to this, P.O. sent me out a router and switched me over on the date they said they would, without me having to do anything after the initial phone call. It was incredibly easy, one month my bill was from BT the next it was from P.O. And the online account BT gave me works perfectly as well, for changing settings and such.

This is why I have given them 5 stars for everything. As a service provider you can only work with the tools available, people like the Post Office aren't generating broadband in a factory, they are just connecting us to the line. Relative to the area that I live in, P.O. are doing a great job for me and I am super glad I changed over.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
BS40 Post Office  
I wish I'd never suggested this broadband provider to my partially disabled Mum. A nightmare from the beginning setting it up, and now we are into day 7 and she still has no broadband as they said that there is a BT outage problem affecting not just them, but other main broadband providers. I am going to negotiate trying to come out of the contract for her, all she needs it for is to send me an email and to do her food shopping. Very very poor experience, we are going to another provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire Post Office  
Wish I had the reviews before signing up. Our service was activated 14 days but we’ve had very little broadband, it constantly cuts out. On intimating my desire to terminate Contract was told the exit fee would be £231.74. Surely something needs to be done, how can you sign up to something before it’s activated, without being able to see what you’re getting. DONT DO IT!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire Post Office  
Absolutely rubbish!
Not even worth one star!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bucks Post Office  
Upgraded to fibre on 14/04/2020
Worked for 20mins then stopped
Phoned call centre who said there was a line fault
And it would resolved in 24hrs
And it was engineer came out the next
Morning
Thank you very much po broadband
Super service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Burntwood Post Office  
Extremely poor all round. I'm reluctant to give even one star. My deal is for Standard Broadband(up to 17Mps). I check the speed regularly and frequently. The best I've got is 14.4 for about 3 days - but only after making a formal complaint! Also, there are frequent service interruptions. Don't touch PO Bband with a long bargepole, I'm transferring to a new supplier ASAP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burry Port Post Office  
Since had broadband I've had nothing. Only problems with my phone I've always had called display .now red light comes on evertime and when someone phone me it does not register the phone number I've complent loads of time and fob me off by saying the problem is my phone I've had field engineers out saying nothing wrong at my side .and to top it all when I received my 3 month bill some one has cancelled my mobile saver and anytime calls to the expect me to pay the sum of £130 .I've reported it since 25th February and the still phone asking why I haven't paid the bill and the said it only take 2weeks to sort out .and another thing they haven't told customers that talk talk have taken post office over
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
caernarfon Post Office  
Wish I had stayed with BT internet is so slow when I can actually get it and that is with the fibre broadband,
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Caister Norfolk Post Office  
PO broadband very poor,constant error message "system to slow for downloads"The hub can not cope with firestick or whatsap.wont be renewing with PO,will find a better provider
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Callander Post Office  
I can't believe how useless they have been when my pages keep stopping or going slow. It's as if I'm in 1990s dial up up. They make up excuses from a script telling me to do things my end such as buying new parts, as if they're wasting time until they next act is if they can't do anything. The last time they told me to do my own screen shots of speed tests. I can't do speed tests when the pages have stopped, and when I sent in what I tested they told me it's in the required speed and instead of doing anything they suggested I take out another contract for fibre broadband. I don't know why they think I will take out another contact with them, as I would have more luck going to another company.
It's nothing to do with my equipment as when I was with other companies the only time it went slow is when they admitted they had a fault
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Calne, Wiltshire Post Office  
Disappointing, to say at least. I have more drop off in a week than with Plusnet in 3 years. I will leave PO broadband as soon as the contract will end (in a year or so). They must improve or many customers will do the same.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Camborne Post Office  
Cut my phone off because my bill was going to be more than usual ,not knowing I'd sold my business and was now
using this phone much more .Customer Services said it was
their 'legal responsibility'???
Have now gone elsewhere after 13 years for ONE SIXTH
of the cost !!!
Am now having problems with getting a final bill.
I would suggest all the result of having systems running
a business rather than humans
As a communications business the Post Office Telecoms
typifies the modern desperate state of faceless business.
Look elsewhere !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Cambridge Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.

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