Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.6 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 573 customer ratings since 2020-07-26 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,331 Customer Reviews over 34 pages

  • Reviewer
    Location
    Wrexham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shoking internet. Glad to see its not only me. Be nice for once to watch a programme on Netflixs without it losing connection.
  • Reviewer
    Location
    Wrexham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor customer service. They just send automated reply to complaints and no other response. A 1 star ratting is too much. Deserve zero rating on all categories. Worst broadband provider in my experience.
  • Reviewer
    Location
    Yeovil
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They took me over without my knowledge. They did not ask for my agreement if I want to be their client and kept taking money of my account for 3 months before I even realised. The broadband itself is extremely slow and the worst I ever had! Do not do it to yourself and never ever ever go with PO broadband.
  • Reviewer
    Location
    York
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    When I moved from a shared house to just living with my boyfriend we dropped from 5 to 10 outages a day to about 2 to 5. How exciting! They spelled my name wrong twice on their paperwork too, though have at least always been polite. Sort of. Cheap, though.

    Don't go PO Broadband. It's frustrating. Unless you're broke, then you do what you have to, right?
  • Reviewer
    Location
    York
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely dreadful, connection drops constantly and customer service are highly evasive and useless
  • Reviewer
    Location
    York
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    When it does decides to connect, the speeds are always as advertised. However, expect it to fully disconnect for 5 minutes randomly throughout the day. You may get lucky like we did and have the disconnects occur at the same time each day so you can plan your leisure time around when your ISP chooses that it doesn't fancy fulfilling it's job.If you don't have tin cans and string to spare, then the PO might be the right choice for you.
  • Reviewer
    Location
    York
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I've used broadband for last 12 months excellent value for money going for 2nd year no issues
  • Reviewer
    Location
    yorkshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I switch provider each year, broadband comes from the same place yet this one has been my worst. poor speeds, poor connection rate.
  • Reviewer
    Location
    yorkshire
    Reviewing
    Post Office
    Date
    Comments
    Go with the post office if you dare. Never again in my life will i ever go back to them. They are a joke and mislead and conned me out of £60. I tried to join them on the 27-11-19 by confused.com which stated i would get £60. Which i tried 3 times and ever time i got to the end and make the payment. It went potty and said i had to phone them to start it. So i did and then when i asked were my £60. Was. They said you don’t get the money because i had phoned them to take it out. Which when i checked the T&C number 2 stated you don’t get the money if you phone up to take it out. So i can see now why it would not let me make the payment on confused.com. Shocking way to con you and the speed is all over the place and keeps dropping out and when you complain, if you can get to talk to them, they will do nothing at all to sort things. Just keep saying ever think is good at they end. Another thing i also found out when i speed test on Ookla is that they use talktalks net work. Another company that i would never use again and is most likely the reason why the post office is so bad and have so many problems. BE WARNED and AVOID
  • Reviewer
    Location
    yoxford
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I measured 0.64 speed. My main interest is watching horse racing video replays. The only time this is possible is during the night!!!
  • Reviewer
    Location
    ystrad meurig
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    absolutely awful avoid. My speed is less than 1Mb/s.at times. They blame BT.for limiting the amount or data they can snd down the line. About time Offcom, ASA and Trading Standards woke up

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.