1,366 Customer Reviews over 35 pages
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- Location
- Wiltshire
- Reviewing
- Post Office
- Date
- 2015-12-05
- Comments
-
Finally made the effort to leave and glad to do so. Started as a great service eight or so years ago but in the recent past a steady decline. Confusing pricing changes/increases and a definite and significant slowing down of speeds (suspect some sort of choking off at peak times). A pity really - would have remained a loyal customer, but something has gone very wrong. 'Bye Post Office.
- Location
-
- Location
- Wiltshire
- Reviewing
- Post Office
- Date
- 2020-02-06
- Comments
-
Do not touch with a barge pole- The customer service of this company is terrible (I only gave 1 star as there is no option to give none).
After being without internet for 24 days (at a personal loss of £500- I work from home) I was offered £1 a day in compensation. I turned this down only to be contacted 4 days later by a woman who clearly has not customer service experience, as she talked AT me and wasn't keen on considering the frustrated customer on the end of the phone. She told me that the Post Office didn't consider me viable for compensation...which, given I have been a customer for 15 months already, is lovely!
PO is not signed up to the OFCOM compensation scheme as they do not think “it is viable”, but they are perfectly happy to take your money whilst NOT providing a service they are contracted to do.
- Location
-
- Location
- Wiltshire
- Reviewing
- Post Office
- Date
- 2018-01-09
- Comments
-
Wow, I never though the internet could be so slow. After switching a couple of months ago we get a little blip of normal speed in the mornings but then it all grinds to a halt after lunchtime, after weeks of daily phone calls they admitted there was nothing they could do to fix the issue - old tech, rural location, too far from exchange etc, which is funny as our previous supplier had no issues supplying us reliable bb) The only positive is they answer the phone within a few minutes, unfortunately they're usually clueless on the otherside and it's extremely difficult to speak to a manager even after repeated direct requests and multiple failed promises of call backs.
They may be cheap but it really isn't worth it.
AVOID AT ALL COST
- Location
-
- Location
- Winchester
- Reviewing
- Post Office
- Date
- 2017-10-19
- Location
-
- Location
- Winchester
- Reviewing
- Post Office
- Date
- 2017-01-16
- Comments
-
Please friends dont go for post office boarband and phone .They hided everything and cheated us anytime calls what they added to my account without my agreement and they charged me £120 extra and the boarband speed is rubbish.The Customer service peoples are so rubbish and head weighted peoples .They should change train those peoples to speak politely.I hate the time the time we wait for them to answer us and the way they response is not acceptable.please dont go for it
- Location
-
- Location
- winchester
- Reviewing
- Post Office
- Date
- 2015-09-07
- Comments
-
Hopeless speed and useless free router, customer service take ages to answer queries.
- Location
-
- Location
- Wirral
- Reviewing
- Post Office
- Date
- 2021-01-31
- Comments
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In the day I usually get about a solid 18mb/s. As soon as it's night, drops to roughly 210kb/s. Literally impossible to do anything. Frequent, random disconnects. And no, it's not because everyone in my household uses the wifi at night. They're on it all day but 6pm onwards the speed is abysmal. A big F-U to this broadband.
- Location
-
- Location
- Wirral
- Reviewing
- Post Office
- Date
- 2018-09-29
- Comments
-
Snail speed internet - like on the same level as decent speed dial up.
Upload images to Imgur or eBay takes a long time. Downloading through torrents seems good though, it's just HTML related stuff that takes ages, especially uploading. I don't have streaming TV or anything, so I don't need mega speed, but Jesus, uploading images and videos ... !
I think this is the cheapest broadband out there, but it's also very slow in comparison with BT, etc.
- Location
-
- Location
- wisbech (cambs)
- Reviewing
- Post Office
- Date
- 2020-10-08
- Comments
-
in last month of 18month contract, been paying 19,50 all in incl paper bill, just recieved last bill its 25,97 WHY...
not been able to access anything on TV setup for 4months now no solution offered or found, out of action during lockdown could not get re,imbursed as no access to online complaint, unable to log in when running again, missed cut off time to claim, situation never resolved, completely and utterly useless staff on phone, they blatantly lie you when they cant help and worse still they dont offer to help.
NEVER NEVER NEVER USE
- Location
-
- Location
- witney
- Reviewing
- Post Office
- Date
- 2019-07-23
- Comments
-
Unfortunately it is not possible to give zero stars. Avoid at all costs. I switched broadband as I always do at the end of a term never having had a problem in the 4.5 years I have lived her. I have never had the advertised broadband speed that I was sold of 12mb/s, if I was lucky I got 5! I have been trying to resolve this since April despite engineer visits being told nothing wrong with my broadband, so why cannot I not use my laptop. Multiple phone calls, promises of calls being returned - never believe that! Finally I asked to get out of the contract and was told I would have to pay a termination fee, so I pointed out they were in breach of contract. Eventually I was reassured that I would not be charged the termination fee and I asked for this in writing plus compensation for such a hideous service, but was told it wasn't possible to send this in writing but it would be fine. Lo and behold I have a bill for the termination fee. Cue multiple phone calls and no returned calls as promised and a supervisor will listen to the phone call. I have called again to find out what is happening and the supervisor is waiting to listen to my call. I have referred this to the ombudsman as it is months of wasted time and rubbish internet.
I have a new provider and perfect internet without any drop outs, poor speed etc.
If you want consistent reliable broadband with good customer service, DO NOT use the postoffice!
- Location
-
- Location
- Wokingham
- Reviewing
- Post Office
- Date
- 2019-04-25
- Comments
-
Joined the 15.90 per month plan and 24hrs after my 'go live' do date am still waiting for my broadband and phone to go live.
On phoning customer service they said there had been some kind of mix-up but couldn't actually explain what the problem was and advised that it could be a further 24hrs before service commenced.
Furthermore, on signing up to the deal they added a 10.00 set-up fee which was not part of the plan I signed up to and they only cancelled it when I complained.
With regards to customer service actually getting through to someone was relatively quick (about 10mins) but the tone of the customer service agent was unfriendly and, as they couldn't in fact tell me what the problem was, unhelpful.
Will see if my initial experience of Post Office Broadband improves but so far I have nothing to recommend about it and, as yet...no broadband!!!
- Location
-
- Location
- WOLVERHAMPTON
- Reviewing
- Post Office
- Date
- 2021-01-16
- Comments
-
The worst broadband service I've ever received. A soon as I switched over - the problems started. At the worst point I had no broadband for nearly 24 hours. Intermittent loss of broadband - I ended up purchasing BT pay as you go broadband because due to the lockdown, internet has become essential especially for the children who have remote education.
- Location
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- Location
- WOLVERHAMPTON
- Reviewing
- Post Office
- Date
- 2018-06-21
- Comments
-
Absolutely terrible! Internet is unbelievably slow all the time and now stuck in A 24 month contract with them ! DONT go with these please choose a different provider . I have to use my phone Internet hot spot to even use my laptop at home ! would never recommend and can not wait for this stupid contract to end next may !!!!!
- Location
-
- Location
- WOLVERHAMPTON
- Reviewing
- Post Office
- Date
- 2018-03-09
- Comments
-
Very poor. They cancelled my initial order having misunderstood my requirements, then for the follow-up charged a connection fee and claimed an engineer needed to visit. I took a day off work to wait, only to be told that this wasn't then required because
a line was already at the property - which, you've guessed it, I knew and had informed them of for the initial order that they then cancelled. I complained at losing a day's leave from work for no reason and was offered £5 in compensation. (Yes, £5. That wasn't a typo.) I originally ordered and chose to pay line rental up-front to reduce the cost - that wasn't processed - and also went through a cashback website. They refused to honour the cashback because the order was cancelled - this is true, but it was cancelled and re-ordered by them. To top it all off, the broadband speed is very poor - although to its credit its fairly reliable. Overall, 1 star rating is being generous.
- Location
-
- Location
- Wolverhampton
- Reviewing
- Post Office
- Date
- 2018-01-14
- Comments
-
This is the worst service I've ever had, the broadband keeps dropping out, I'm on my second modem from them still a rubbish service. The so called online engineer tries to blame me and my equipment which is not faulty, my son is a Microsoft certified engineer. No other provider has had difficulty in providing broadband. I strongly suggest DON'T USE THIS COMPANY they're unable to provide what you pay for, I'm 5 months into an 18 moth contract and am going to leave and will take the Post Office to court for breach of contract and claim the £300+ and all costs I've had to bear. They are rip off cowboys.
- Location
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- Location
- Wolverhampton
- Reviewing
- Post Office
- Date
- 2020-04-09
- Comments
-
What a joke have had the internet off these people for about 4 months all it does every day is drop or can't connect when i phone them all I get is there is nothing wrong what a joke can't wait for my contract to end so i can get some one else
- Location
-
- Location
- Wolverhampton
- Reviewing
- Post Office
- Date
- 2016-04-09
- Location
-
- Location
- WOLVERLEY
- Reviewing
- Post Office
- Date
- 2021-04-09
- Comments
-
I just give up
The most appalling customer service
I can't begin to say the frustration
Told lies all week from 8 different people
In the end I was told that my initial complaint and engineer was never logged or booked so I have to wait in another 5 days no phone internet or TV
- Location
-
- Location
- woodbridge
- Reviewing
- Post Office
- Date
- 2024-03-04
- Comments
-
couldnt even load a yt vid did a wifi test 0.14mb/s
- Location
-
- Location
- Woodford Green
- Reviewing
- Post Office
- Date
- 2017-12-29
- Comments
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I went with Post Office Broadband due to its price. It cuts out multiple times a day. Customer service tried to be helpful but as it is intermittent there wasn't much they could do. I would not recommend unless you really can't afford anything better.
- Location
-
- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2020-05-01
- Location
-
- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2019-09-03
- Comments
-
Awful customer services all they were interested was charging me for leaving early the reason I want to leave problems with broadband time and time again how can they charge when there not providing the service I pay for each month do not sign up with this terrible company
- Location
-
- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2019-12-19
- Comments
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Most dire internet package I have ever had. Endless connection drop outs and very poor speed. Endlessly rebooting router box. Dial up was more reliable in the 90's. Customer service just log your comments but do nothing.
Counting down the days to the end of my contract.
- Location
-
- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2015-11-24
- Comments
-
If only you could give negative stars for broadband speed. Opening a page is like watching grass grow and the customer service team are forever blaming my internal wiring. Which is hard to believe when the router is connected directly into the incoming socket outlet. Speed test are always lower than 1mbs and at times I have measured less than 50k. Dial up would be quicker. I can't wait for the contract to finish as it would be nice to for example watch YouTube once again...
- Location
-
- Location
- WORCESTER
- Reviewing
- Post Office
- Date
- 2020-11-10
- Comments
-
The worst broadband provider ever. Our broadband is down at least twice a week. We've been promised a new router numerous times. We can't leave our contract early without paying a £75 fee. They will not waive the fee despite the horrendous service. Customer Services are all talk. AVOID P.O. broadband like the plague.
- Location
-
- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2021-03-10
- Comments
-
If no stars was an option that would be my review. Terrible customer service and terrible wifi. DO NOT USE THEM!! May be cheap but no wonder! My other have is the main name on the policy. I always phone and they speak to me anyway. All of a sudden today they can’t talk to me as I’m not on the policy. They say they will send out someone to have a look, we wait in and nobody turns up. They never call back when they say they will. In the 12 months of the policy we have never had a full month of no issues. Working from home I loose money when I can’t connect to my laptop. So far lost over a weeks worth of pay due to this wifi. When they explain thinks over the phone they use jargon which obviously I don’t know what they mean, they don’t listen to what I’m saying. The. When I ask to get out through to customer service they put me through to an automated survey. Don’t waste your time!
- Location
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- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2016-11-10
- Comments
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I joined post office broadband and this was to be a huge mistake.The connection was absolute rubbish and after many phone calls nobody could make the connection better, one call operator even snapped at me saying "we are doing our best.I asked for paper bills and never got them, i couldn't even log into my account online and my emails would never send. In the end i bought myself out at a big cost.please di not use the post office, they are a one big waste of time.
- Location
-
- Location
- Worcestershire
- Reviewing
- Post Office
- Date
- 2016-08-09
- Comments
-
Customer service okay. Router signal weak and really flaky. Connection speed utterly abysmal, verging on unusable. Worst broadband performance I’ve ever had. Service from previous providers has been fine at same address. Couldn’t wait to leave and left at first opportunity. Won’t be going back.
- Location
-
- Location
- Worcestershire
- Reviewing
- Post Office
- Date
- 2018-07-09
- Comments
-
Thank you to all people who found time to vent their frustration, warning potential customers off Post Office broadband. I cancelled my order during the cooling off period and seem to have avoided an expensive bother for 18 months. Thank you. I took Vodafone instead and there doesn't seem any probs so far. PostOffice people on the phone didn't seem to understand what a "Ms" title is and, despite my spelling my surname using the well-heard of countries of the world, still got it wrong. The return bag for the router didn't arrive at first but second time was lucky.
- Location
-
- Location
- Worcestershire
- Reviewing
- Post Office
- Date
- 2021-11-09
- Location
-
- Location
- Worcesteshire
- Reviewing
- Post Office
- Date
- 2020-08-07
- Comments
-
Nothing can prepare you for just how poor this product and service is. Even though its cheap, I didn't think it would be this bad. During the day the connection is down more than its up and I had the bad luck to change the week before I started working from home. Just terrible, avoid at all costs. I'm going back to BT halfway through my PO contract because life is too short to wrestle with these clowns.
- Location
-
- Location
- Worfield
- Reviewing
- Post Office
- Date
- 2015-12-03
- Comments
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when I first signed up with the Post Office, the speed was independently tested as 7.5 mbps, now it is 1.2 mbps, I have complained to the Post Office and was told that 1.2 mbps was all that I can expect, even though I can see the the local exchange from my house. Have Openreach replaced the copper wire from the exchange to my house with string?
- Location
-
- Location
- Worksop
- Reviewing
- Post Office
- Date
- 2017-01-17
- Comments
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I have had no internet for a while now. I was late paying my bill. But it was paid in full on friday 13th january 2017. for the amount of £48.70. It was paid by visa so it was an instant payment. I have rang your VERY rude customer service twice. once on saturday 14th january and once on monday 16th january on saturday i was told it would be back on with in 36 hours. When i rang monday i was told i was still going to have to wait further. Most possibly until wednesday 18th january 2017. WHY do i have to wait 5 days to get resumed service? Most companies have it back on with in 24 hours. When my bill comes at the end of the billing month i want those 5 days payments refunded. I do not see why i should pay for almost a week of having no connection. This is not acceptable. Yes i was late with the bill as i had cash problems. But i still paid the bill as soon as i could and i think this is discusting service. I have had this problem before having to wait 3 days to get my service resumed. I made no complaints as i know i was late. That being said. I can not help if i have had cash flow problems. I HAVE ALWAYS sorted things as soon as i could and i want that to be recognised. I completeley understand the restriction and cut of service until a bill has been paid. That is common sence for a company. But i also believe as soon as your customers side of the bargain has been met. In which MINE HAS BEEN. they should be treat as well as any other customer. I could not help my circumstances. You may not understand that. Your probably a millionaire with no cash worries at all. But i am not. I am just an ordenary person in an expensive society trying to make the best of a bad financial situation. i need reconnecting the internet is mostly the only form of communication i get as i have MENTAL HEALTH issues which stop me from from going out and communicating. I have nervous breakdowns when im in public situations that i can not handle. Saying this. i still need to communicate or i would be compleatly alone. I do not appreciate this at all and i seriously want every day you have made me become a social leper by having no internet refunded off my bill total at the end of the month. your company is disrespectful and so is your call centre. This is not acceptable.
- Location
-
- Location
- Worthing
- Reviewing
- Post Office
- Date
- 2019-12-13
- Comments
-
6.5 is not a bad speed for £15.90 and phone line, I had to upgrade my phone broadband filter which helped as it stopped working for a while and slow speeds the only problem is that they do not contact you when your out of contract and you have to wait until you get a bill to realise
- Location
-
- Location
- Wrexham
- Reviewing
- Post Office
- Date
- 2016-02-02
- Comments
-
I could think of absolutely nothing positive to say about the service I have had from post office.
I have had download speed tests carried out on the line and have experienced average download speed of 0.15 mbs. Which actually makes it slower in real terms than the first dial up modem I had in the late 90's. When confronted about it they basically said that they could not guarantee any more than 1mbs anyway but if I paid £145 they would happily send an engineer round. Although they admitted they would not do anything about it anyway so whats the point?
USELESS!
- Location
-
- Location
- Wrexham
- Reviewing
- Post Office
- Date
- 2018-10-17
- Comments
-
Shoking internet. Glad to see its not only me. Be nice for once to watch a programme on Netflixs without it losing connection.
- Location
-
- Location
- Wrexham
- Reviewing
- Post Office
- Date
- 2017-01-17
- Comments
-
Very poor customer service. They just send automated reply to complaints and no other response. A 1 star ratting is too much. Deserve zero rating on all categories. Worst broadband provider in my experience.
- Location
-
- Location
- Yeovil
- Reviewing
- Post Office
- Date
- 2017-10-24
- Comments
-
They took me over without my knowledge. They did not ask for my agreement if I want to be their client and kept taking money of my account for 3 months before I even realised. The broadband itself is extremely slow and the worst I ever had! Do not do it to yourself and never ever ever go with PO broadband.
- Location
-
- Location
- York
- Reviewing
- Post Office
- Date
- 2020-06-22
- Comments
-
When I moved from a shared house to just living with my boyfriend we dropped from 5 to 10 outages a day to about 2 to 5. How exciting! They spelled my name wrong twice on their paperwork too, though have at least always been polite. Sort of. Cheap, though.
Don't go PO Broadband. It's frustrating. Unless you're broke, then you do what you have to, right?
- Location
-
- Location
- York
- Reviewing
- Post Office
- Date
- 2021-02-05
- Comments
-
Absolutely dreadful, connection drops constantly and customer service are highly evasive and useless
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.