Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 975 customer ratings since 2019-04-03 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1069 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
For the first month everything was fine, then my connection got steadily worse until one weekend - nothing. I rang on the Sunday, the man was very helpful & not at all patronising. I did all the things he suggested & it worked almost straight away. 2 weeks later everything is great. The reason was that I'd started turning off the router at night! So simple.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Birmingham Post Office  
Beware !! Post Office Broadband Safeguard is currently "stuck" on child friendly for new customers ... therefore no over 18 access is available and yet they are still selling it ... Basically its not fit for purpose if you want to put a bet on ... buy vape juice and the like !!! There is no "fix date" ... They are very apologetic about it .... but thats not a lot of good to me
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Birmingham Post Office  
Don't go near them I've been a loyal customer my phone line and broadband went down they did a line check and said they would send a engineer he came did the job said it wascavfault on there behalf 2 months later get a bill for £144.00 when I complained was told they can't find engineers notes so I refused and it went to dispute just had letter back demanding payment needless to say I've now changed providers and am still in dispute I want to see notesbfoe myself
birmingham Post Office  
For the price this is a decent isp. Me and partner live in a 1-bed flat and the speed is great for what we need. We stream tv often and it handles it well, some occasional lapses but this is expected with broadband and it’s no worse than any other broadband. Speed is usually around 10-15 mps download but that’s very reasonable for the price (we do live near the exchange which helps though!). It’s also easy to find out when bills are taken and the 1 year contract is great as we have a 1 year lease on our flat. All in all very good for what we pay for, we could be paying a lot more with other companies for very little difference in speed and reliability.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Birmingham Post Office  
Avoid this company there cowboys that will charge you £144.00 for a call out even if the fault is on there line and take out your bank without saying there broad band only works when it wants to don't sigh up to them there incompident
birmingham Post Office  
Absolutely the worst broadband service I have had the misfortune to experience.
Drops out; very very low speeds and a customer service department that does not want to know
AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bishop Auckland Post Office  
I gave a score of one across the board only because you can' give a zero.
Despite the £100 compensation I have had so far I can't wait until the end of my contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bishopbriggs Post Office  
BAD BAD BAD BAD need i say more, constant issues no answers apart from excuses quick enough to say you owe them and take money from you but blame everyone including customer for the problem. not got long to go and am out!!! CANT WAIT!!!!! if you sell contracts you should be accountable for limited or no service 3rd party or not will be reporting this to the relevant authorities false and misleading claims and lack of customer service, (update now been told their is no framework???? on our account???) DONT SELL SERVICES YOU CANNOT PROVIDE if you wanna play with big companies do the work!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool Post Office  
I am now a retired fibre broadband provider. The main reason for slow or interrupted speeds are nothing to do with the fibre network. Most issues are in the customers premises. If you take self instal options from BT you can have problems if your internal cabling is not to the correct standard. Instal has to be done by a professional if you have more than one socket in your house. So dont complain if you have issues.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
BN17 6RW Post Office  
cons sounds cheap but nasty avoid they good selling stamps not f internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bolton Post Office  
The worst ever broadband provider I have ever been with , customer service cant even understand them broadband speed worse than the old dial up connection , Cant wait till my year is up January next year , will never use them ever again slow braodband very VERY slow and none existent customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bolton Post Office  
I read previous reviews for the Post Office which were largely horrendous but decided to give them a chance. What a huge mistake! I specified that we needed to keep our old telephone number for various reasons - the main one being contact with medical services. This was ignored and after many frustrating phone calls to the Post Office I discovered that when I spoke to the agent on the phone he put in the wrong phone number which was subsequently taken away by BT and we were given a new number. The Post Office admitted it was their fault but said they were unable to give us our old number back due to technology. If technology can take a number away surely it can replace it. This has caused untold problems not only on the medical side but also because it was business number. I am totally disgusted with the attitude of the Post Office and I would strongly advise anyone who is thinking of taking out a broadband package with them to steer clear and not touch them with a barge-pole. Shame on you with all your promises of good service - its a total load of rubbish!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bolton Post Office  
I wouldn't even give them 1 star. I was tempted by the £19 per month offer for broadband and telephone.from BT. I was given two dates..one for my phone transfer and one for my broadband...they didn't even inform but I was moving my broadband...supposed to happen in 23rd of this month and was told it is not going to happen due to technical problems and they can't give me a date. Now I am laying £16.99 for their phone line and BT are charging me £38.00 for broadband only...£54.99 a month as opposed to £32.99 for both broadband and line with BT. The biggest mistake ever in changing internet providers. Don't ever switch to the Post Office. I am going to cancel regardless of the costs...they are appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Appleby Post Office  
To say this broadband was garbage would b an understatement, stay away if u value your sanity !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bootle, Merseyside. Post Office  
Please, please consider your options before committing to this utter rubbish, customer service is atrocious, technical department sound like kids but lack knowledge and know how. Constantly dropping connection and suffering with extended down time. No apologies or compensation keep saying my lone is fine but it isn’t..... they
Do not accept their service is awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Boston lincs Post Office  
My PO broadband speeds were deplorable. Tests made using the PO recommended checker gave as low as 0.1. Totally useless. I stopped the bank standing order and found an alternative provider(Which using the same checker indicates 6 to 7) I have been harnessed by PO for money £272 +, threatened with bailiffs, had blazing rows. Finally they have withdrawn all outstanding charges. They now tell me that they have learned by their mistakes. Let us hope so for the next customer who is unfortunate, as PO states, to have an incompatible line.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Boston Lincs Post Office  
Please don’t bother, customer service is genuinely bad, they treat you with such contempt and as such they are the ones doing you a favour, lack of expertise and knowledge . You have been warned
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Boston, lincs Post Office  
We don't have any equipment with this company, post office broadband, they took over fuel broadband, and doubled the price, and they had attitude when we tried to sign up, then there was more rubbish from them so we cancelled and they wanted to charge us £200 for them not providing any service at all, the cancellation takes place on the 6th of September and we have to wait a month for open reach (as we all know that you can't contact this company) to switch a service back on, the post office, really needs dealing with by the communications services as there attitude is as poor as, I would not recommend anyone going to this company. They are awful.
Bourne, Lincolnshire Post Office  
The Post Office starting phoning you to remind you to pay their bill daily. They drive you mad and are a real nuisance. Even though I have called them out on the legality of doing this. It is harassment if more than two contacts are made, they are unable to stop the calls.
Bournemouth Post Office  
PLEASE AVOID. THEY ARE ROBBERS. DONT PROVIDE YOU WITH NO SERVICE AND STILL CHARGE. I BEEN WAITING 4 WEEKS TO GO LIVE AND ANOTHER 3 WEEKS FOR THEM TO RESOLVE ISSUES. NEVER EVER USING THIS COMPANY AGAIN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Post Office  
So I got mine. I was dubious, but I am a bit cheap! I had read reviews and was a little worried. But it’s been fine. They said I’d get between 5 and 12 mb. I’m getting 10. I’m happy with that. Suits my family perfect. It’s hasnt dropped at all. All for £19 a month. All I would say is their customer service isn’t the fastest. I sent a query, took a week to get back to me and it was a very robotic answer. All in all though if you want cheap standard broadband, this fits the bill for me.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bradford Post Office  
Changed to po because bt almost doubled in price 5 weeks ago, I had problems from the start their useless router keeps dropping the connection also their router will NOT connect to my epson wireless printer after 3 weeks they told me I cannot connect to printer or local network with their router even though it clearly says I should be able to on their faq they told me to buy my own router now I cannot get them to give me the settings, also they do NOT reply in 24 hours as stated more like 7 days. AVOID AT ALL COSTS (It will cost you if you do).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bradford Post Office  
Absolutely Terrible. To say it’s slow is an understatement, sometimes I can’t get anything. I now have to put up with this for 18 months. It’s disgraceful that people can’t get out of contracts when they are so bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Post Office  
I really wish i had read these reviews before taking PO broadband, they completely mirror my experience. I too have had to pay to get out of the contract as the service was not fir for purpose, how can they keep getting away with this? it has been a very frustrating time all round. AVOID, AVOID AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bramcote Post Office  
There is no internet after 12 am at all, not too good connection during the day. Extremely disappointed. Will have to move to another provider. Total waste of time and money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brandon Post Office  
I wouldn't advise using post office. To list the issues:
- They are more expensive than other providers
- Their broadband was very very slow; customer service were powerless to help.
- We switched to fibre and this seemed to help but it turned out six months down the line that the engineer who completed the switch had messed up the wiring in the exchange which rendered us unable to switch ISPs.
- They put a bar on our number for no reason, when we asked for this to be lifted, it later turned out that they had failed to do so.
- When we notified them due to a price change that we were ending our contract with them they failed to end it and continued charging us.
- It took an engineer booked by another ISP to discover and fix the fibre issue caused by PO in the first place.
- I am still waiting for my final bill and for the three months of payments to PO while I wasn't with them to be reimbursed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Brant Broughton Post Office  
Absolutely appalling service. I waited in 8am-1pm as per the slot I booked for the installation and had a voicemail at 1.20pm saying it would have to be rescheduled. When I tried calling to re-arrange, I was on hold for almost 2 hours with no luck. Finally got through the next day to be told the next available date was 2 weeks later leaving me without internet access. Customer service was poor and so I have cancelled the contract before it even started, which again caused a load a hassle. I don't normally write reviews but felt I had to in order to warn others thinking if going with them. Don't do it!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend Post Office  
I struggled to even connect to write this speech on how crap the internet is do not fall into this 12 month torture can't play with my mates on PS4 cod cuz I 1 bar / lag out I rather McDonald's wifi po is the biggest scam I would rather go back to talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend Post Office  
Terrible customer service. Waited over 1 hour still didn't get through to technical support. Yet when you want to pay the bill it's less then a minute to speak to a representative. I have had nothing but problems with my internet. Spent hours on the phone running though the same thing over and over. Never reply to emails. Honestly my advise would be DO NOT and I repeat DON'T NOT take out broadband with the post office. You will regret it.
Bridgend Post Office  
My go live date was 2/3/18 where now on the 12/3/18 & I still don’t have any service have had an engineer out only to be told my broadband need plugging in at the green box waited 5 days to be told that have now waited another 5 days for open reach to look at my line just got off the phone & yet again I am waiting another 3 days customer service is 0 they are not helpful at all have never rang me it’s always me ringing them wish I had never changed my service to them if your thinking of going with the post office do yourself a favour & dont
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridlington Post Office  
Wow, I think we have a winner for worst "Broadband" fraud ever. Surely this sh*tshow of a provider is TalkTalk related?!? Speed in Bridport is so slow that online speedcheckers reject it as being too slow for testing. Seriously.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridport Post Office  
Absolute joke, they have no idea what they are doing, never was connected to the internet from Friday 26/1 til I cancelled just now 31/1 called on Saturday to report no wifi, told the entire country’s wifi had gone down (LIE) and engineers do not work weekends, he would get an engineer to sort my line out on Monday and call me then. No call/wifi, called Tuesday to get a guy tell met after quick test fault in my home and I had to select 3 appointment segments ie Friday am/pm Monday am for engineer
to come and fix, Friday morning and no email/text to say when the engineer is due, call customer services agin(every time recording saying I high number of calls you are in a queue) finally speak to a women who tells me ‘ it says on my screen you went live on the 26/1’ I said what a Sunday it never did, to be told no record of an engineer being booked or my calling, Saturday,Monday! Absolute joke trying to cancel and women will not allow me to !!! Absolute joke terrible service avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Post Office  
Laughably bad. I'm not one to write reviews or moan but post office broadband has been so bad I thought I'd try and spare someone else the ordeal. Mine has never worked & after 2 months despite (& I'm not joking) 229 emails, 20 calls, several letters & many social media post/requests no one has REPLIED, let alone fixed my problem. I know big companies can't please every customer but this is just silly. It's cheap but is obviously being run into the ground by its staff! I wish I just paid a pound more each month for someone at least mildly reliable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Post Office  
Worst customers' service ever! The admin and accounts teams are highly incompetent, technical support totally inept.Their website and customers' service phone line are useless, which speak volumes about them. f you have a problem they'll manage to make it worse, with no reference or names to go back to.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Post Office  
I wish I had looked at these reviews before I switched to the Post Office Broadband. Very unreliable! I have worked with computers for over 20 years and I think the bulk of the problems with the service lie within the cheap and nasty modem/router that they give out. With 14 months to run on my contract, I'm going to replace the router with a better unit myself.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bristol Post Office  
Service is unbelievably poor. We are literally talking 100k to 300k download speeds and highly frequent timeouts on upload and download. Technical team are rude, provided misleading information and did not resolve any issues, apparently they will 'try' to submit a ticket, haven't heard back from them in weeks. DO NOT USE THE POST OFFICE FOR ANYTHING. THEY ARE A 3RD TIER RESELLER. THEY ARE RESELLING THE RESELLERS SERVICE, TalkTalk. Save yourself the hassle and spend a tiny bit more money to get a service that you won't regret engaging with. Am putting full complaint to execs of Post Office as it is a disgrace they can continue to sell services that they can not deliver and talk to their customers in a rude and aggressive manner.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
As others have said, review should be no stars!

Came over from Sky on 12th July and have had no broadband for the last 27 days!

Told I would need to to upgrade to fibre which I did but still no connection and informed that 19th August would be my earliest connection date so 39 days before they provide a connection!

I honestly don’t know how they get away with it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
We switched on to Post office Broadband to a less known provider to support the small players in the market. Although we had huge technical issues with our line, which unfortunately weren't resolved we were able to get a full refund and compensation in the end of our term. Customer service was slow in the beginning but worked out in the end. Kudos for that.
Bristol Post Office  
Appalling setup, customer service was useless kept passing the buck...Every time a complaint was made abouth their system..The customer has to pay for engineer...Always the same answer..Would never entertain this company again...Beaware
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRISTOL Post Office  
Just awful, their customer service is about as low as i've ever experienced in addition to the poorest broadband connection i've ever had, they've immediately said there is an internal fault with my line (there isn't) and i need to take a full day off work for an engineer to visit. the 14 day cooling off period is eaten up by their slowness of actually connecting you, so mine was over before the connection went live. It's cheap for a reason, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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