Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2 stars
  • Reliability
    2.3 stars

Based on 927 customer ratings since 2018-12-11 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

950 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
I'm getting more stressed by the day. Poor speeds, doesn't like my i Mac Pro , doesn't connect to my hp printer. Keep well away if you value your sanity!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exmouth Post Office  
DO NOT USE THIS COMPANY.The broadband service sometimes only reaches 1-2mbps and this is intermittent..I've been with them only 2 weeks and already I'm finding it hard to get through, they average 20-30 minutes placing you on hold between teams. They are very clear they do not guarantee WiFi only broadband..so if you are standing over the router and your phone or laptop is at 1-2 Mbps then they put u on hold for 30 minutes so they can test..then it's back to 9-10. They state they will not let you cancel unless you pay full 12 months. Anyway..going cheap you get what you pay for..AVOID AT ALL COSTS!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
internet keeps crashing. Staff are rude when you speak to them they tell you to cancel your contract if your not happy. i wish i could but to do that ive got to pay them £70...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucester Post Office  
This company has actually reduced me to tears. I contacted so many times that they now admitted they blocked my email. They won't take payment over the phone. My internet was so slow that I couldn't even run a speed test. They will not answer my requests regarding my account.
Ofcom should shut them down - it is fraudulent that they claim to offer any kind of boradband service.
DO NOT GO NEAR THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
maidstone Post Office  
The slowest internet I've ever had - slower than dialup.

USELESS!

I hate it!

Please BE WARNED! Do NOT sign up for this. DO NOT!

You have been warned!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Do not go near this supplier. My broadband should have been working since the 7th August, now 20 August. The customer service is totally useless, you are held on the phone from 25-45 and when you talk to somebody they say will phone you back . then when you demand an engineer to come out & they (engineer) get it to work for 45 mins & you contact them again, they blame BT, your computer, anything to get out of taken responsibility & then they inform you that you cannot cancel the contract as the contract started when you agree to post office computer services, not when they switch on the services

people must remember that this company is not a broadband company, it is a company working as a third party.

As I stated in Facebook & twitter and for selling stamps, but not much
else
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
I honestly wish I could leave a zero review. I have just come off from one of the many many calls with postoffice trying to cancel as for 7 months I have had the most terrible experience. In the first 3-4 months I had barely any internet only to call them and they confirm that they had not funny completed the connection. A few months down the line having been struggling to just watch regular Netflix or use wi-fi on my phone without constant buffering or internet dropping....I've basically survived by tethering off my mobile. I call to request cancellation and told that there will be a termination charge unless I do a speed / line test and if it is below 10 Mbps - 17 they will cancel without termination fees. I do the test and get speeds is 1-3mbps. I call to follow-up and provide readings and get cancellation and they then start to deny that it was ever stayed that They would cancel without termination fees. They said they need to send an engineer. I've been promised multiple calls and return calls and nothing happens and yet I continue to be charged monthly for speeds of 1-3. I call again and the level of rudeness I constantly recieve is the most frustrating thing I have ever experienced. One advisor then say they will give me £54 if I stay with post office and upgrade to a more expensive one or otherwise I have to pay the remainder of the 6 months left. How is this fair when they have not provided a functioning service and therefore are in breach of contract. When I bring this up I get ride responses and it's like arguing with a child. I will be cancelling and reporting and resolving this through the ombudsman service as it is evident that they have no intention of helping customer resolve issues or cancel without getting money from it even without providing an actual functioning service. Please do no sign up as if you are trying to find a cheaper alternative it will just end up costing you more money, time, bring stress and it's not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stamford Post Office  
Just appalling. During contract the speeds are highly variable with periods of it being completely Unusable. Request technical support and the best you can expect are e-mails telling you they've tested your line and everything's fine so they're considering the case closed. Woe betide anyone calling towards the end of the contract and hoping to cancel with some peace of mind that they'll know what Post Office will charge them as early termination charges are pulled out of thin air but they "can't tell you what your final bill is cos it hasn't been produced yet" (And that from the billing department).
Just save yourself the hassle and use a company which knows its backside from its elbow.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
St Annes, Lancashire Post Office  
I'm not surprised they have reduced their price from 17 to 15 a month...they can afford to, it's the only way they would get customers. I've been with them a year and have spent more time phoning them than actually using my internet. You literally can't do anything on this service.moneys tight in my house but even still I would push to pay the extra because this service has actually affected my work it's so bad
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Cambridgeshire Post Office  
worst connection since the days of dial up modem. Tried connecting wirelessly and also with cat6 cable direct to the router. Both poor and keep dropping connection. They initially screwed up the installation and left me with no Internet connection for 3 weeks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
north west Post Office  
Awful service, less that 0.5mbps against an advertised 1-3, no response from customer services, 1 star it too generous!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands Post Office  
As others have said, review should be no stars!

Came over from Sky on 12th July and have had no broadband for the last 27 days!

Told I would need to to upgrade to fibre which I did but still no connection and informed that 19th August would be my earliest connection date so 39 days before they provide a connection!

I honestly don’t know how they get away with it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
Just switched to PO Broadband. They switched off no old service before 9am yesterday - even though I'd paid for it until today - then failed to connect me at all

They made no attempt to contact me and try to bamboozle with descriptions of internal processes. The customer service manager was unapologetic unskillful and clueless.

Unless they get a grip on their business I would avoid.

Poor reflection on the POST OFFICE brand
Skipton Post Office  
Wish I had stayed with BT internet is so slow when I can actually get it and that is with the fibre broadband,
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Caister Norfolk Post Office  
I didn’t read the reviews of Post Office broadband before switching to them; if I had, I probably wouldn’t have gone with them. However, my experience hasn’t been too bad. I had to wait over 2 weeks for the service to go live but it did activate on the day it say it would. The router arrived quickly, albeit it looks cheap and doesn’t connect to wireless printers. My line has settled and I can 16ms ping, 11.5mbps download and 0.85mbps upload. The router coverage isn’t great but we manage. I did have to request a new landline number because they gave us a previous company’s number which got spammed 24/7, and this took a 20 minute conversation with somebody who struggled with English. Overall, we’ve done alright for the price but Post Office could still do a lot better.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Stoke-on-Trent Post Office  
HONESTLY THE WORSE COMPANY IVE EVER DEALT WITH!!!!!!!!! AVOID LIKE THE PLAGUE
THE WORSE CUSTOMER SERVICE - WIFI- CONTRACT ... EVERYTHING IS BAD
I never ever write reviews but this is unbelievable do not use them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Post Office  
I’ve been on the ADSL service since November 2018, previously was on TalkTalk (TT). I’d say the customer service is arguably some of the best I’ve seen from an ISP (admittedly quite a low bar) and much better than TT – you can usually get through to the technical support team after only a couple of minutes and they do a much better job of getting an engineer out to you (1-2 working days I found). Also, they actually record the line quality your receiving and their technical personnel can see what’s been going on, so I never had any problem proving my line had issues.

HOWEVER, that’s about the only good thing I can say about the service. In terms of line speed and reliability it was equally as awful as TT. So many engineers came and went, we had new filters, a new socket, new cable, new pairs, new equipment in the exchange.. so much so that I’ve actually developed a fairly decent knowledge of the local internet infrastructure. And if you’re thinking, that’s probably just down to issues in your house/area, consider this, you may be in a similar situation:… a few of the Openreach engineers agreed that there are blackspots for ADSL… if you live a long way from the exchange and from the cabinet then you’re very likely to have the same kind of service (i.e. generally much slower linespeed than advertised and lots of faults on the line, especially after bad weather). For comparison, we live 300m from the cabinet and 1.5km from the exchange (as the eagle flies). More copper cable means more likelihood of faults. Their advice was to switch to a fibre optic service (but even then they qualified that with, it probably won’t be a faultless experience if, like us, you live a long way from the cabinet).

Another issue with PostOffice is that they haven’t signed up for the automatic compensation scheme like BT, EE, Sky and some others. So, as a customer you will have a small fight on your hands to get your monthly bill reduced, whereas you could have received £8/day and without even needing to ask for it. So, for 3 months of lost service on POs ADSL £15.90 line, they will merely credit you with ~£48, but other providers on the scheme would automatically pay ~£720, which might go further towards actually compensating you for all the calls, inconvenience of sitting in all day at home, mobile data costs etc.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Unfortunately it is not possible to give zero stars. Avoid at all costs. I switched broadband as I always do at the end of a term never having had a problem in the 4.5 years I have lived her. I have never had the advertised broadband speed that I was sold of 12mb/s, if I was lucky I got 5! I have been trying to resolve this since April despite engineer visits being told nothing wrong with my broadband, so why cannot I not use my laptop. Multiple phone calls, promises of calls being returned - never believe that! Finally I asked to get out of the contract and was told I would have to pay a termination fee, so I pointed out they were in breach of contract. Eventually I was reassured that I would not be charged the termination fee and I asked for this in writing plus compensation for such a hideous service, but was told it wasn't possible to send this in writing but it would be fine. Lo and behold I have a bill for the termination fee. Cue multiple phone calls and no returned calls as promised and a supervisor will listen to the phone call. I have called again to find out what is happening and the supervisor is waiting to listen to my call. I have referred this to the ombudsman as it is months of wasted time and rubbish internet.
I have a new provider and perfect internet without any drop outs, poor speed etc.
If you want consistent reliable broadband with good customer service, DO NOT use the postoffice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
witney Post Office  
Unfortunately I did not read reviews before switching from previous broadband supplier to PO., and did not know that their router does not connect to wireless printers which I depend upon. Nor do they mention this anywhere. They also seemed to think this is acceptable and advised me to buy a 3rd party router. The speed is ok most of the time. Do NOT buy PO broadband. My intention to save money has backfired and can’t wait to leave.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Nottinghamshire Post Office  
Dropped from a perfect 20 Mbps connection with Sky Broadband to an almost unusable 12Mbps connection with Post Office (actually Talk Talk) internet. The internet is almost unusable at peak times, they diconnect you every few seconds in order to free up bandwidth on their oversubscribed network, they steal 30% of your bandwidth up front under the guise of 'digital line management' (less stable than Sky's, who managed to keep the line stable at 20Mbps downstream, not unstable at 12 Mbps.)

Never, ever go with these charlatans. The customer service is unknowledgable and rude, the service is atrocious and the router is a piece of rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Post Office  
Had all sorts of delays and excuses getting service up and running, but did receive £10 compensation. I've had various isps over a number of years and this is the worst ever. Constantly losing connection to smart TV and having to reset on almost daily basis. Connecting to even basic websites can take forever. Am in process of switching prior to contract ending and anticipate claim for non-completion of contract. Will dispute in court if it comes to it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Not worth the low price because the appalling connection and surrounding service makes it an utter waste of time. I rarely review but am doing so in the hope I can prevent someone facing the frustration I have gone through since using the Post Office
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Still no Internet or incoming calls 3 weeks after go live. Wish we had read the reviews. Just get fobbed of when you ring, and get a new date for go live. They have got until this weekend to sort it. Otherwise will be a cancellimg. Would give 0 star rating
Newcastle Post Office  
You really do get what you pay for with the post office broadband and that is utter rubbish connection. They also have told me on several occasions they would refund due to the inconveniences and interruptions in connection-they never have nor i expect will they ever.

The connection is down far more often then i have ever experienced with any other network. Next time i'll find a way to raise the extra few pounds because the stress of trying to work and being stopped by a bad connection is worse.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Cambridgeshire Post Office  
PO broadband very poor,constant error message "system to slow for downloads"The hub can not cope with firestick or whatsap.wont be renewing with PO,will find a better provider
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Callander Post Office  
I have never had broadband with anyone but sky but it was time for a change due to the increasing costs and not completely happy it’s range in my new house. (a small 3 bed semi.) On a whim one evening I signed up with PostOffice and then spent days panicking and wondering if I should cancel.
Anyway, changeover day and I didn’t have broadband my midnight. Still didn’t have it my 9am the following morn so I phoned. Turned out it wouldn’t connect fully until my home phone number was passed over from sky (even though I don’t actually put in w home phone, just use a mobile). This could take up to 48 hours. Not mentioned in the paperwork anywhere! Man told me I’d be compensated but just got first bill and it’s for full amount. In the end I was connected by the end of the day. And I must say I’m more that happy with the actual broadband.
It gives me more coverage in my own house than sky did.
I have a spot in my kitchen where my mobile would not connect to my to WiFi when on WhatsApp but it does with Post office. Sky rarely worked in my garden and I usually gave up and went onto 4G but I’ve been on full WiFi in my garden with post office. In my bedroom, upstairs, above the living room where WiFi hub was, I could only get WiFito use for Netflix on tv if bedroom door was opened but can now get it with door closed.
Today, tv was on which uses WiFi for amazon and Netflix (I have no aerial so reply completely on WiFi for tv) 4 iPhones connected, 1 laptop playing a movie and all was great.
Saw a review saying that it won’t connect to WiFi printers but it connected to mine via the wps button on the WiFi hub.
So, a couple of issues to start with but now it’s up and running it’s better than sky. Shame I’ll need to move again in a year when the price goes up!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland Post Office  
Avoid this internet provider and go with somebody more reliable. The signal constantly drops out in the evening. You're paying for an internet connection and for several hours a day in the evening you don't get one.
Also, be warned. I've just opted for a new provider in the hope it actually works this time.
It takes a couple of weeks to get a new connection sorted so make sure that is done before the end of your last Post Office bill. I have three or four days gap with the Post Office and they are charging me a full month at a much higher price for this privilege. A shoddy service and I'll be having nothing to do with them once I have had to stump up this bill.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Its the worse broadband in the world! On wifi im lucky if i get 2mgs on download! On the lqn called its 8mg for 30 quid a month its riddiculous!! Wifi is so rubbish upstairs! Do not wanted your money with these jokers!!!
Sheffield Post Office  
We live on a farm at end of the phone line in rural Yorkshire, so broadband is going to be fantastic.

However the broadband speed that Post Office would suffice for general internet use and occasional movie streaming. However the actual speed was only 2/3 of what was suggested.

What really got our goat was when the contact ended and our bills went up from roughly £20pm to £27 then to £37. When we phoned up to speak to them, they were very rude and told us it was our own fault for not knowing when our contract ended and it isn't current legislation to notify us and when I told them Sky let you know the operator said he had his broadband with Sky - when I questioned why he had a package with Sky and not Post Office he quickly moved me on to his usual bullsh!t spout about terms on conditions.

Avoid them like you would the plague. Pay more for a better service.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Skipton Post Office  
Never had to use the customer service so can't rate them, I did a speed test and got a figure of 11.5. For me 7 months into my initial contract I'm satisfied
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Wight Post Office  
have been without a telephone line now for three months no dial tone cannot make phone calls . post office say line now fixed but the line is still dead. bunch of cowboys
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stafford Post Office  
The broadband keeps cutting out not sure if it is the router or the system. At peak times the speed can be slow but its not that bad...providing the connection doesn't cut out which happens nearly daily.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Basingstoke Post Office  
I could not agree more with all the other reviews, I wish I had read the reviews before I switched. I get silly low speeds and frequent drop outs. Their response, whilst always polite, is to try to get me to upgrade to fibre (at no discount) which, for all I know, probably doesn't work as either and would trap me in an even more expensive contract. As it stands having endured 4 months of a 12 month contract it would cost me over £100 to escape. I am really kicking myself.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South East Post Office  
This broadband company does not deserve any stars absolutely appaling, connection drops literally every minute have to restart router literally every minute, I just have nth good to say about them um afraid and I would not recommend to anybody glad my contract is up so I will now be looking for another broadband supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Absolutely appalling service, engineer unable to install new line so rang to chase up new engineer, get passed from one department to the next, horrible hostile and rude call staff, incompetent managers. They cancelled my order without authorisation but still happy to debit my account. Beggars belief how they are able to get away with it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Halifax Post Office  
Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Abergavenny Post Office  
Post Office Broadband is the worst service I have ever encountered. Both internet and Wifi are not working at all time. Stay away from this broadband. I have given a zero to this broadband. STAY AWAY from this one.
Port Solent Portsmouth Post Office  
Beware , just joined because cheap deal But the router they send will not connect to a wireless printer!
They know this but will not disclose to new customers, you find out later !
They advised to get a “3rd party router” which I did, an old one lying around and reconfigured it myself .
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Beccles Post Office  
I have been with p.o. for 4 years because I have moved home twice within 2 year they forced me to renew my contract just to transfer my landline across to my new address, STEER CLEAR of these cowboys they are useless and abysmal.
My broadband goes down at least 3-4 daily I have rang them at least once to twice a month because the device is so bad, yet they don't give me any reasons to why it is terrible.
I have had engineers out in total about 13 times because p.o. says it's internal faults when it is impossible because when I moved into my new place I got all the rewiring done and the rewiring of my router and lines from them, they tried to charge me for an engineer to come out once too.
They are the pinnacle of crap and I am currently having a verbal battle with them because I'm threatening to cancel my direct debit.
Newcastle Post Office  
I would have given zero for all the ratings if that was possible.Had to be the worst experience of my life and a waste of hard earned money.Customer service,broadband none existant,had 24 hours of not being able to stream anything and have to use my mobile data because the broadband keeps dropping out.
One day is more than enough have arranged to get connected to another provider.
Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Middleton Manchester Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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