Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.1 stars
  • Reliability
    2.4 stars

Based on 1293 customer ratings since 2018-03-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

786 Customer Reviews for Post Office

  • Showing page 2 of 79, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Please do not use the Post Office for your broadband. We have been trying to resolve slow speeds with no luck and the customer service is dreadful!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merthyr Tydfil Post Office  
Not impressed. Had the router delivered to my local post office as I didn't know if it would fit through my letter box, they promptly sent it back to the sender! Rang them and got them to send it to my home, knowing I would have to pick it up from my local collection centre, they left it behind a bin! Connected it, and now can't even check my lottery numbers, apparently 'it's a known problem'! Great if you work from home and can't access sites that you depend on. Not impressed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Devon Post Office  
If you are thinking of getting PO B/band DO NOT DO IT. The customer 'service' is lacking, technical support awful (they refer you to customer service girls who 'don't know , sorrry'. It is talk talk under a n other name apparently. They say it takes 3 days for the internet to 'settle down' when new router is connected and then it should work. Do not hold your breath. It connects for a few minutes and drops. No one at PO knows how to change the security settings - it comes with child guards etc so limits what you can access (if router is connected long enough for you to connect to anything). I want to return to old provider and pay the extra - I got service, proper technical support when needed and did not have to wait 10 minutes listening to awful music on the 'phone before I got a human to speak to me. Seriously, do not use these people - there is no support, no speed, no help, no advice, and no internet connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire Post Office  
I am being honest for this review, this post office internet it completely waste of money and time. I asked them to cancel on the same day service which I used and I have been informed I can’t do it, customer service was so bad and rude people. Can’t even download any application or watch anything online like YouTube it’s keep loading I wouldn’t recommend any body please please stay away from this post office. I don’t understand why we pay if we don’t get service (Internet). This is biggest mistake I ever done to chosen to select post office broadband.
Nothing is good about really frustrated !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester Post Office  
My first bill was over charged. Not a great start.

but now the internet drops out at the same time every evening (just after 7pm) and does not correct itself until around 10.30pm. I have called to discuss the matter every evening for 6 weeks (luckily the phone number is free from the landline). Apparently 2 engineers have been sent out to take a look - but they have never actually arrived!

I have been told I cannot cancel the contract without paying the rest of the term off....which, for a service that I signed up to and am yet to receive, I am extremely unhappy about.

There is a reason that the cost is low...it's because the support, speed and reliability are all terrible.

I do not recommend Post office broadband, just pay a little more and use one of the big, tried and tested, suppliers.

The fact that everybody seems to be saying the same thing about them makes me wonder how long they can continue to operate.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston-s-mare Post Office  
Useless **** the service is had stopped in every 2 minutes or more often we could not to enjoy the online tv the movie has stop always within minutes..unfair policy we need to pay for the nothing for the remainings months because of the contact.. ee get new net with the virgin..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norwich Post Office  
i had post office for a number of years but when i moved to a new address i had problems. They said that my contract had to be cancelled and a new contract set up. After the move i found that my old contract had not been cancelled so i had two contracts set up and i was paying for both. I told them of this problem and asked for a refund i have paid for the line i was not able to used that was mistakenly made by the post office line installers. Up to know i have not had a satisfactory settlement back from them. I have been in touch with the trading standers and the Ombridgeman they have until march to resolve this matter. I have left the post office for giving me this bad service and i will use a new provider. DO NOT USE THE POST OFFICE FOR YOUR BROADBAND THEY MAKE MISTAKES WITH OUT SORTING THEM QUICKLY.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
whitchurch Post Office  
Left Plusnet to try the Post Office not realising it was a front for Talk Talk. My download sync speed has dropped by 35% and my connection drops several times a day, often in quick succession, an issue I never experienced with Plusnet. I deeply regret getting sucked in by the cheap deal on offer, it genuinely wouldn't be worth it even for free. To top it all off, their call centre staff think they're clever and try to troll you until they discover that you have a record feature on your phone, at which point they become terrified and hang up, knowing that they've just incriminated themselves by being deliberately obtuse in order to deflect responsibility and making asinine statements in order to antagonise the customer. I have the mp3s to prove it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Wales Post Office  
Absolute hot garbage of a broadband service, daily disconnections, slow upload and download speeds.
Not advised, wouldn't let my worst enemy use this broadband service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Receiving 0.5mb/s and support tell me this is what is being payed for and there’s no problem even though the package is advertised as 11mb. Extremely reluctant to look into the line or settings. Infact say they cannot change settings thier end. The only broadband supplier that I’ve come across that are unable to do this. Go with talk talk, it’s cheaper, faster and has better support. Sadly I’m not the account holder in this situation, I can only advise the oap’s to switch as they are getting mugged off by the post office.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Torquay Post Office  

Loading...

  • 786 reviews, showing page 2 of 79, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk