Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 989 customer ratings since 2018-09-19 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

879 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
DO NOT USE THIS COMPANY.The broadband service sometimes only reaches 1-2mbps and this is intermittent..I've been with them only 2 weeks and already I'm finding it hard to get through, they average 20-30 minutes placing you on hold between teams. They are very clear they do not guarantee WiFi only broadband..so if you are standing over the router and your phone or laptop is at 1-2 Mbps then they put u on hold for 30 minutes so they can test..then it's back to 9-10. They state they will not let you cancel unless you pay full 12 months. Anyway..going cheap you get what you pay for..AVOID AT ALL COSTS!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
internet keeps crashing. Staff are rude when you speak to them they tell you to cancel your contract if your not happy. i wish i could but to do that ive got to pay them £70...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucester Post Office  
This company has actually reduced me to tears. I contacted so many times that they now admitted they blocked my email. They won't take payment over the phone. My internet was so slow that I couldn't even run a speed test. They will not answer my requests regarding my account.
Ofcom should shut them down - it is fraudulent that they claim to offer any kind of boradband service.
DO NOT GO NEAR THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
maidstone Post Office  
The slowest internet I've ever had - slower than dialup.

USELESS!

I hate it!

Please BE WARNED! Do NOT sign up for this. DO NOT!

You have been warned!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Do not go near this supplier. My broadband should have been working since the 7th August, now 20 August. The customer service is totally useless, you are held on the phone from 25-45 and when you talk to somebody they say will phone you back . then when you demand an engineer to come out & they (engineer) get it to work for 45 mins & you contact them again, they blame BT, your computer, anything to get out of taken responsibility & then they inform you that you cannot cancel the contract as the contract started when you agree to post office computer services, not when they switch on the services

people must remember that this company is not a broadband company, it is a company working as a third party.

As I stated in Facebook & twitter and for selling stamps, but not much
else
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
I honestly wish I could leave a zero review. I have just come off from one of the many many calls with postoffice trying to cancel as for 7 months I have had the most terrible experience. In the first 3-4 months I had barely any internet only to call them and they confirm that they had not funny completed the connection. A few months down the line having been struggling to just watch regular Netflix or use wi-fi on my phone without constant buffering or internet dropping....I've basically survived by tethering off my mobile. I call to request cancellation and told that there will be a termination charge unless I do a speed / line test and if it is below 10 Mbps - 17 they will cancel without termination fees. I do the test and get speeds is 1-3mbps. I call to follow-up and provide readings and get cancellation and they then start to deny that it was ever stayed that They would cancel without termination fees. They said they need to send an engineer. I've been promised multiple calls and return calls and nothing happens and yet I continue to be charged monthly for speeds of 1-3. I call again and the level of rudeness I constantly recieve is the most frustrating thing I have ever experienced. One advisor then say they will give me £54 if I stay with post office and upgrade to a more expensive one or otherwise I have to pay the remainder of the 6 months left. How is this fair when they have not provided a functioning service and therefore are in breach of contract. When I bring this up I get ride responses and it's like arguing with a child. I will be cancelling and reporting and resolving this through the ombudsman service as it is evident that they have no intention of helping customer resolve issues or cancel without getting money from it even without providing an actual functioning service. Please do no sign up as if you are trying to find a cheaper alternative it will just end up costing you more money, time, bring stress and it's not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stamford Post Office  
Just appalling. During contract the speeds are highly variable with periods of it being completely Unusable. Request technical support and the best you can expect are e-mails telling you they've tested your line and everything's fine so they're considering the case closed. Woe betide anyone calling towards the end of the contract and hoping to cancel with some peace of mind that they'll know what Post Office will charge them as early termination charges are pulled out of thin air but they "can't tell you what your final bill is cos it hasn't been produced yet" (And that from the billing department).
Just save yourself the hassle and use a company which knows its backside from its elbow.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
St Annes, Lancashire Post Office  
I'm not surprised they have reduced their price from 17 to 15 a month...they can afford to, it's the only way they would get customers. I've been with them a year and have spent more time phoning them than actually using my internet. You literally can't do anything on this service.moneys tight in my house but even still I would push to pay the extra because this service has actually affected my work it's so bad
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Cambridgeshire Post Office  
worst connection since the days of dial up modem. Tried connecting wirelessly and also with cat6 cable direct to the router. Both poor and keep dropping connection. They initially screwed up the installation and left me with no Internet connection for 3 weeks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
north west Post Office  
Awful service, less that 0.5mbps against an advertised 1-3, no response from customer services, 1 star it too generous!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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