Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2 stars
  • Reliability
    2.2 stars

Based on 944 customer ratings since 2019-02-19 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1027 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
I'm very happy with the service and customer care team support. A couple days passed since the activation date of my broadband and it works fine.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Post Office  
I was promised upto 9Mb speeds when I took out the contract (my previous supplier I was getting around 8Mb), although I am less than 2Km from the exchange and should achieve 12~15Mb the line is of very poor quality. The Post office broadband service as advertised assumes an ADSL2 or ADSL2+ service but in reality it is a very old G.DMT (1st gen ADSL) service not capable of more than 8Mb. I was misled into believing I would be getting a similar speed to my previous supplier but I now suffer lots of drop outs and speeds of less than 5Mb at times and never over6 (it was worse on the router they supplied). The post office are misleading customer by promising speeds that they know are impossible to achieve. Avoid this service if you view on demand TV. My set top box crashes when the Broadband is lost and rarely can I view a full program without a 5 minute interruption! The PO just tell me there are no faults on the line and completely disregard my complaint.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Upminster Post Office  
Do not touch with a barge pole- The customer service of this company is terrible (I only gave 1 star as there is no option to give none).

After being without internet for 24 days (at a personal loss of £500- I work from home) I was offered £1 a day in compensation. I turned this down only to be contacted 4 days later by a woman who clearly has not customer service experience, as she talked AT me and wasn't keen on considering the frustrated customer on the end of the phone. She told me that the Post Office didn't consider me viable for compensation...which, given I have been a customer for 15 months already, is lovely!
PO is not signed up to the OFCOM compensation scheme as they do not think “it is viable”, but they are perfectly happy to take your money whilst NOT providing a service they are contracted to do.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire Post Office  
Terrible internet provider - I do not rate them AT all. Customer service is appalling; lack of communication, incompetency and some of their staff really help to make you feel stupid. The internet drops out quite constantly and is slow. If you don’t plan to stream or use your internet for anything other than a quick Google once in a while, then it’ll be fine. Else you’ll end up trying to cancel, being told that’s all fine and still being charged £30 for the privilege of having Internet you don’t want. Really disappointed service and will wholeheartedly avoid in the future. I suggest you all do too.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Post Office  
my post office broadband internet is going down all the time my post office Fibre Broadband not been put on yet i am sick of it you call me tell me its not on yet and your work is very bad i am very sine of it meant to be on by the 28th of last month and is still not on fix it or i will be looking for some where else
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
todmorden Post Office  
If I could give 0 stars I would. Left my provider 1 month early and incured a charge. Signed up through topcashback online for broadband due to start 31.1.20. On 31st No internet no router received? Contacted them told me I only signed up for phone? I have evidence to the contrary
I was told to call back on the 1st feb as they where unable to put it through. I called back and told someone would call me back? No call back. Again 4th Feb promised a call back from complaints team? No call back. I cancelled before it started and went with another provider.post office is a Very unprofessional company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beveridge Post Office  
MOVING THE ACCOUNT BETWEEN ADDRESSES

* 12hrs and rising over 10+ calls trying to sort issues out
* 2 callbacks promised and not made
* 7 dates given for go live - all missed
* Order is now 6 weeks late and not fulfilled
* 6 weeks without service and they wont offer any compensation for loss of service and earnings

Post office have provided hands down the worst customer service experience I have ever witnessed. They have missed callbacks, missed service delivery dates, always say the matter will be updated tomorrow (literally every time we call) and continually blamed the matter on BT Open Reach (I am an IT Engineer and sat with the engineer who talked me through & verified everything). Wont let me cancel as the order is still in process but cant give a time for delivery (and will be forver at this rate).

Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Post Office  
The worst ever broadband provider I have ever been with , customer service cant even understand them broadband speed worse than the old dial up connection , Cant wait till my year is up January next year , will never use them ever again slow braodband very VERY slow and none existent customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bolton Post Office  
Useless customer service at first. Instead of consultation 3 month ago they connected me to their speedless network(7mb/s)!!! And now posted me the 150pounds bill
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Post Office  
Safeguard is blocking everything, even though it's turned off. Customer service is useless and won't reply to emails. Broadband speed is poor similar to talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Great Dunmow Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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