Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 1163 customer ratings since 2018-05-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

812 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Extremely poor all round. I'm reluctant to give even one star. My deal is for Standard Broadband(up to 17Mps). I check the speed regularly and frequently. The best I've got is 14.4 for about 3 days - but only after making a formal complaint! Also, there are frequent service interruptions. Don't touch PO Bband with a long bargepole, I'm transferring to a new supplier ASAP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burry Port Post Office  
Joined the 15.90 per month plan and 24hrs after my 'go live' do date am still waiting for my broadband and phone to go live.
On phoning customer service they said there had been some kind of mix-up but couldn't actually explain what the problem was and advised that it could be a further 24hrs before service commenced.
Furthermore, on signing up to the deal they added a 10.00 set-up fee which was not part of the plan I signed up to and they only cancelled it when I complained.
With regards to customer service actually getting through to someone was relatively quick (about 10mins) but the tone of the customer service agent was unfriendly and, as they couldn't in fact tell me what the problem was, unhelpful.
Will see if my initial experience of Post Office Broadband improves but so far I have nothing to recommend about it and, as yet...no broadband!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wokingham Post Office  
My mother passed away in February so I rang the Post Office to have her contract transferred into my name. A manin custoner services talked me into signing up for a 18 month contract for £18 per month. Turns out after 3 months I will be charged £28 per month. What a con, and now I have been told that because I changed my contract they don't support or give email addresses. I wasn't told this when I signed up and if I knew it was going to happen I wouldn't have done it. So now I cannot receive or send emails from mypostoffice.co.uk. The excuse is that they have changed the user name from mypostoffice.co.uk to pobroadband.co.uk and don't support email any longer. I have also had wifi connection problems for years and keep getting told when I ring them that I need to change the microswitch even though it is only a few months old. I would not recommend them to anyone. I thought the Post Office was a reliable company as it has been around for years, how wrong can you be!!! Don't use them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Penryn Post Office  
Rotten! Poor service all round. They say that there is nothing wrong with our internet and wouldn't do anything about the outages we get continually. Very hit and miss as to whether we have internet. Tied in for 18 months. Can't wait yo buy ourselves out of the contract. Avoid. Very disappointed and disheartened.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Redditch Post Office  
switched from EE to post office, excellent service, a consistent 11mps, had it for 9 months now, far better than EE, very pleased.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
fylde coast Post Office  
For the price I am paying it is a very good service. I think it is the cheapest one around, £17.00/month. It is only ordinary broadband but the download speeds I get are very good. I think is ideal for someone new to the internet.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
South Durham Court, Hendon, Sunderland Post Office  
Very heartbroken by this provider, the internet stops every time it doesn’t work one day without stoping over 3 times and becoming slow.
They take customers very lightly and am one of them, they need to start being more professional & wide open.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Oldham Post Office  
I was tempted to PO Broadband by price and of course the wonderful non-existent lure 0f a £50 Amazon Voucher/card.
The broadband was painfully but I was assured this would speed up after a few days, which it did to just the broadband of anyone I know.
Annoyance 1 - Broadband just stops and goes dead for no good reason for unspecified periods of time. You can all imagine the annoyance of downloads failing, films freezing, webpages refusing to open waiting for the internet sign on the box yo go from red to green.
Annoyance 2 - I was promised a 50 Argos card/voucher thing. I only noticed this on MoneySavingExpert while looking for another (ANY OTHER) provider.
Anoyance 3 - On approaching customer service about the internet link at the bottom right being off while the router was showing connection I was instructed to go out and buy multiple cables to test it. Cheek.
Will be switching VERY soon and will NEVER go back unless I hear better things. Stick to delivering letters, your only slow at that not unbearably rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gateshead Post Office  
Can I enter 0 or minus on all the ratings
0.22 Mbs download. 0.19 upload. Useless as to speed(what speed?)
Unintelligble helpline poor English. Broadband drops out and stops working without any cause. GO ELSEWHERE.
THEIR FIGURES ARE FOR ETHERNET NOT WI FI
queennsbury Post Office  
Don’t use this company. I don’t recommend to anyone. The worst broadband ever I have used.
I don’t have signal when I am moving from one room to another room. When I called them they said we don’t support WiFi we cannot do anything about it . I knew that it is a technical problem with the condition and the socket but they don’t want to send an engineer because it cost them money and they don’t want to resolve the issues. I am very angry they taken my money every month but they don’t want to fix the issues and I cannot cancel my contract because they will charge me I have to put up with my issues till my contact is finished.DONOT USE THIS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Feltham Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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