Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 1101 customer ratings since 2018-07-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

851 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Never had to use the customer service so can't rate them, I did a speed test and got a figure of 11.5. For me 7 months into my initial contract I'm satisfied
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Wight Post Office  
have been without a telephone line now for three months no dial tone cannot make phone calls . post office say line now fixed but the line is still dead. bunch of cowboys
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stafford Post Office  
The broadband keeps cutting out not sure if it is the router or the system. At peak times the speed can be slow but its not that bad...providing the connection doesn't cut out which happens nearly daily.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Basingstoke Post Office  
I could not agree more with all the other reviews, I wish I had read the reviews before I switched. I get silly low speeds and frequent drop outs. Their response, whilst always polite, is to try to get me to upgrade to fibre (at no discount) which, for all I know, probably doesn't work as either and would trap me in an even more expensive contract. As it stands having endured 4 months of a 12 month contract it would cost me over £100 to escape. I am really kicking myself.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South East Post Office  
This broadband company does not deserve any stars absolutely appaling, connection drops literally every minute have to restart router literally every minute, I just have nth good to say about them um afraid and I would not recommend to anybody glad my contract is up so I will now be looking for another broadband supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Absolutely appalling service, engineer unable to install new line so rang to chase up new engineer, get passed from one department to the next, horrible hostile and rude call staff, incompetent managers. They cancelled my order without authorisation but still happy to debit my account. Beggars belief how they are able to get away with it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Halifax Post Office  
Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Abergavenny Post Office  
Post Office Broadband is the worst service I have ever encountered. Both internet and Wifi are not working at all time. Stay away from this broadband. I have given a zero to this broadband. STAY AWAY from this one.
Port Solent Portsmouth Post Office  
Beware , just joined because cheap deal But the router they send will not connect to a wireless printer!
They know this but will not disclose to new customers, you find out later !
They advised to get a “3rd party router” which I did, an old one lying around and reconfigured it myself .
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Beccles Post Office  
I have been with p.o. for 4 years because I have moved home twice within 2 year they forced me to renew my contract just to transfer my landline across to my new address, STEER CLEAR of these cowboys they are useless and abysmal.
My broadband goes down at least 3-4 daily I have rang them at least once to twice a month because the device is so bad, yet they don't give me any reasons to why it is terrible.
I have had engineers out in total about 13 times because p.o. says it's internal faults when it is impossible because when I moved into my new place I got all the rewiring done and the rewiring of my router and lines from them, they tried to charge me for an engineer to come out once too.
They are the pinnacle of crap and I am currently having a verbal battle with them because I'm threatening to cancel my direct debit.
Newcastle Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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