Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    2.3 stars

Based on 1471 customer ratings since 2018-01-23 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

763 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
absolute fantastic service I have the unlimited bb with home phone service never had a problem with any service an when I ring up to see what new deals are out there I am gifted fantastic service from everyone I speak too and always given a better price,

I would recommend to anybody
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
bamber bridge Post Office  
Dreadful. First the router never turned up and when I rang the woman just kept saying over and over again that it had been delivered to my house. No matter how many times I told her it had not been she just kept saying it. She finally said she would send another - which never arrived but fortunately a week later a neighbour dropped my one in. Since then downhill all the way. I received nothing from them. Their email bill went into junk. They can't just let you reset your password - it must be posted. You can't just pay your bill you must log into their defunct site. They would NOT take off the child limitations on the broadband nor would anyone tell me how to do it. I just can't wait for this nightmare to be over. Also the internet is SLOW and crashes all the time......
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
maidstone Post Office  
Hi all,

Internet speed constantly drops and crashes.
Completely unreliable.

After 3micro filters and and engineer visit still having the internet crash. I requested I could pay for an upgrade to fiber. Unfortunately sir we do not provide fiber in your area .

They offered to cancel the contract free of charge in writing . Then I see my bank accounts has been hit with 2 transactions for £74 over the Christmas period.

Never use this low life company.

The people on the phone are friendly enough they just have to deal with the company bad products.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Post Office  
Awful. First they didn't send the router and claimed they did. Then they claimed they sent me another router, but when I phoned a third time it hadn't been done. Finally got the router and the service started 4 days late. Service wasn't strong or fast enough for my needs despite claiming it is, and I now cannot work from home as the system is too weak for the computer system I need to use for work. Even for normal, personal use it crashes at least once a day. Wish I had gone somewhere else and will be cancelling the second I can get a better company in. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
We have complained to the PO about the atrocious speeds we receive for a very long time and they simply do not care. After a sustained effort on our part we managed to get an engineer to our house. He took a reading and we had an amazing 5 mbps! We never knew such speeds were even possible as our best days are 1.5 mbps. He had not left the drive in his car before we were at 2.5 mbps and within half an hour we were at 0.5 mbps. Spooky eh? Today we have 30 kbps which is the motivation for this review. Contacting them is a glimpse into hell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Powys Post Office  
Your internet that you provide is the worst possible!!! Is utterly unreliable unstable and not worth even 1 pound per month ... is ABSOLUTELY disgusting... i hope to get a new provider very soon you should be ashame with such a rubbish service!!
Gateshead, Newcastle Post Office  
Very very poor from start to finish. Long periods of no connection happening several times a month the and customer service is clueless at how to resolve it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canterbury Post Office  
Please, please consider your options before committing to this utter rubbish, customer service is atrocious, technical department sound like kids but lack knowledge and know how. Constantly dropping connection and suffering with extended down time. No apologies or compensation keep saying my lone is fine but it isn’t..... they
Do not accept their service is awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Boston lincs Post Office  
PLEASE AVOID. THEY ARE ROBBERS. DONT PROVIDE YOU WITH NO SERVICE AND STILL CHARGE. I BEEN WAITING 4 WEEKS TO GO LIVE AND ANOTHER 3 WEEKS FOR THEM TO RESOLVE ISSUES. NEVER EVER USING THIS COMPANY AGAIN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Post Office  
Worst internet I have ever seen. Claimed 12mbps but actually getting 0.65 Mbps. The router doesn’t work properly you have to keep reconnecting your phone also says you have the wrong password even though you were connected 10 seconds ago
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Angus Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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