Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2 stars
  • Reliability
    2.3 stars

Based on 927 customer ratings since 2018-12-11 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

950 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Moved to postoffice broadband a few months ago and it has been slow and poor. It does not connect to our chromecast and the WiFi doesn’t connect to one of the laptops, neither have been an issue with other routers. The WiFi is regularly not working for a few minutes and requires a restart. There is a general outage today and the post office does not update their customers via email or text as to what’s happening. If you’re working from home or relying on their internet for your studies please don’t be tempted by any of their deals, it’s poor value for money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
NEVER GET POST OFFICE BROADBAND!!!

This has the be one of the worst internet experiences of my life! The internet was down more that it was on! At the of end the day we still pay money for the internet so they should make sure it works spot on. Fair enough it might be slow but there’s no need for the whole internet to completely stop working for days! I try and call customer service and they are soooo rude it’s unbelievable. They said it’s no upfront cost when you first get the broadband but they’re lying because I had to pay £45. I cancelled my account on the end day of my contract and I paid my final bill but now they want to charge me £30... for what??? They’re robbing hypocrites!
NEVER EVER PAY FOR THIS ABSOLUTE AWFUL INTERNET!
you might as well pay an extra £5 for something more reliable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Post Office  
useless system very poor signal strength
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Shrewsbury Post Office  
The broadband service is bad (always trouble getting signal), the speed is bad, customer services are useless and overall I am not satisfied. I had to ring couldn't work out my user name (as usually my email address) but for some reason user names has to be your name then "@pobroad.co.uk" which is advised by post (how strange with everything else online).I opted for a new password but it did not recognise my details!! Phoned up and given another password and told got to wait 24 hours before I can use it. How ridiculous. Out of the ark!!! Overall PO need to do a lot more homework on Broadband as this is one area they are not good at! Can't wait until I am not tied in - you get what you pay for as they say.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stanford le Hope, Essex Post Office  
Broadband just about OK, but the email (etc) service is absolutely atrocious. It has been unavailable 7 times so far in October alone, sometimes apparently for planned maintenance but mainly unannounced outages.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Nottingham Post Office  
1st review - 'cos i'm happy!!!
Just spent the last 3 days of my life fighting through the range of broadband fibre suppliers - hell, really hell. Reading all the T&C, contacting them - murder, absolute murder.
Then came across the Post Office - well, I'm mortal and I thought Post Office - naw..!
But yes, yes, yes, yes!
They offer 35Mb fibre £22.50 unlimited, with ZyXEL router. They charge £7 for Anytime calls but give you 3 months FREE.
They are helpful, kind, soft and wonderful - at least the lady was. I came away from the purchase actually feeling good, happy, warm, cosy.
The point is that half the battle with customers is making them feel good about what they are doing.
The Post Office may seem like a naff sort of name but think twice.. they are (so far) the greatest!! (ps: bugger all the review sites!)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Hampshire Post Office  
After have a none exsistant connection for a few weeks, I was just told on the phone by their tech ( who qaubelled with me over technical words ) to change the filter in the wall socket as they wear out quickly!

So in other words after just three months the filter is worn down and I have to use the spare, which is them essentially admitting they use cheap parts to send to you. I know it might be hard, but just try and find an extra few quid and go elsewhere, it will be worth it in exchange for time wasted trying to get in touch with them or trying to trouble shoot you connection late at night.

I've been with them for 3 months and had to call technical services 2 times already. Make sure if you do have to complain you call them as they will take up to a week to reply to you if not. The only good thing is the price ( but i guess we get what we pay for ! ) and the first tech guy was really nice and helpful.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
The worst service ever! Unfit for purpose! Customer service useless. I was told that our early termination fee was waived but still got bills and threats. Harassment, cruel treatment, and lies...that is their methodology. I wholeheartedly agree with all the other negative responses from other disappointed customers. BEWARE. AVOID AT ALL COSTS.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Post Office  
Post office broadband is average for browsing the internet on your phone or laptop. However it is absolutely shocking when I play my xbox. I enjoy playing my xbox from time to time but I cant enjoy it now im using Post Office broadband, as I spend the majority of time trying to connect to my router and when I am lucky enough to do that I will get disconnected and reconnected every 20 minutes ( on a good day!)
COVENTRY Post Office  
This is the worst WiFi I have ever seen. Most the time there is no internet connection and when you occasionally get WiFi it won’t load anything without taking 10 minutes. We’ve had the engineer out and it hasn’t solved anything. Do NOT buy this WiFi if you ever want WiFi. This is the worst service I have ever received.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Post Office  
Warning - The people who answer the phones are lovely and it's cheap, but the broadband service is useless.

Just did a speed test now and it downloads at 1MB/s!! I can't go through a Netflix show without the internet dropping for a few minutes at a time. Moving provider now that my year is up. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Harrow Post Office  
Terrible speed and customer service. Exhorbitant charges for landline calls. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Malvern Post Office  
Staff at the call centres are always really friendly and helpful and I've never had an issue with them whenever I'd call so I cannot fault this - HOWEVER, you get what you pay for.

It's the cheapest internet deal available because it's painfully slow. Mine is £15 a month and I can just about stream something on netflix after waiting ages for it to load. Often the internet cuts out several times a week (that I notice) and shows the red light for a few minutes and apparently this happens when the router resets itself to give you a better connection, this is however incredibly frustrating.
If you want to watch or stream anything, you're best off watching at 360p or under. I struggle to load 480p and don't even attempt 720p/1080p.
You cannot stream something and use your phone to browse facebook or instagram at the same time, You can do one or the other and only ever one thing at a time. Even when you are just using your phone indoors and not using the internet for anything else, apps like this take a ridiculously long time to load.
The upload speed is actually a joke, 20 minutes to upload a single photo post to facebook is my average and I've started just relying on my phones 4G.

You can test your internet connection (upload and download speeds) via google, and even when you do this without using the internet for anything else, Google comes back every time and tells you that your internet speed is all in the red and far below average (AND THIS IS WHEN NOT IN USE FOR ANYTHING ELSE!).

If you want the bare minimum of internet connectivity and don't rely on the internet for anything, this is perfect for you. If you actually want to use the internet, don't go with the post office.

Once my contracts over, I'll definitely be going elsewhere - lesson learned.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Essex Post Office  
Would have been 5 stars for all if they didn't start constantly lowering my speed.

It started off good but it is getting worse and worse as the months go on. It works most of the time but the speed is what is causing the problems.

I had around 11mb download at the start of my contract, 16 months later I'm down to barely 1mb download.

It was worth the money when I first signed up, it certainly isn't now.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    4 stars
Poole Post Office  
POST ORIFICE
AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
Horrendous svc full stop.
These clowns have the cheek to send a final payment demand (TWICE) for a closed account that I calculate is paid up.

Customer svc is a joke, don't reply to emails / & an 0345 number for customer svc's... I'll never ring them, if they want the claimed final payment they can kiss my crack...Or ring me & I'll put them on hold for 30mins...see how they like it.
P/Orifice went up to £30p/mth from £18.99 with no notice of contract ending, so Looked elsewhere, got Plusnet @ £16.99 p/mth faster B/band, a few router teething issues, all seems good now though.
B/Band deals in general are a rip off, don't be ripped off by these morons.. Look elsewhere is my advice, never again would I use P/Orifice.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
S/Yorks Post Office  
Drops most days
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
London Post Office  
If I could give Post-office zero stars, I would. Terrible support, ranging from never responding to email queries, to straight being lied to over the phone to end the call early (the ol' tell 'em what they want to hear protocol i.e. yes we've fixed your problem, no need to contact us again etc etc). Our internet was throttled at around 7pm every week day, averaging 1-3mbps on a good day, I guess because they are not prioritised over the big companies like BT or Sky, hence the price. Internet dropped out all the time, online account never worked, too many security features blocked me out before I even had chance to activate it and customer support were never able to re-open it. They never respond to emails. Quite regularly on hold for over 20 minutes when trying to report a problem. In the end I just gave up and settled with terrible internet for a year - counted down the days before I could switch again....recently decided to go to three wireless internet for my home and it's a million times more reliable, plus no phone line required, or telephone contract that nobody ever uses any more. Please do not be drawn in by the price. It is cheap for a reason.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston-super-Mare Post Office  
Worst internet provider we have ever been with ! All day no internet ! Not this first time either, signal drops out all the time for hours ! Lucky if we get above 0.5 mbs most days !
Please DO NOT ever consider using post office broadband !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lanarkshire Post Office  
Worst provider I've ever had! I've spent a year switching it off to reboot than more times I've had hot dinners! I've had to use my mobile data when at home cos theirs is always off line! This day and age when things like your heating relies on a good continues connection this is the pits! I actually dont use my wifi much probably no more than an average of an hour for buying and checking news emails etc. But I've not been able to even do that most days and I've used my phone data more than my home wifi which is so wrong! Maybe cheap but I would never use them again and I would never recommend them either! Difficult to set up new account as send you log on and password separately but in my case they didn't send at all and it goes on and on...you've been warned!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Skelmersdale Post Office  
Having read the bad reviews i was sceptical, so wish id had listened. Absolutely terrible hardly ever connects to internet and when it does keeps dropping out or buffering. I live in a good signal area of Derby and only a few yards from distribution box so no excuse for it .moved on and gone to sky. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
DERBY Post Office  
The standard broadband has very poor speed, I have had Sky and Vodafone standard broard band these were much better, I change due to deals on offer at end of the contract. I have upgraded to Post office fiber a good price as offer is still live for standard. not sure how good it is as never had fiber before, i think it is not that fast, at 34 minutes past midnight: 22.05kbs download and 6.03 upload
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    4 stars
Surrey Post Office  
I had no idea that switching to the post office could be so bad, i thought they all gave fundamentally the same speed. I was wrong. The post office service very frequently drops down to ridiculously low speeds like 1mbps... when it goes back up to 10 or 11 its great, but its too unreliable
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Post Office  
Extremely slow in the evening & through the night but average during the day.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Norwich Post Office  
If I could give minus's I would, worst broadband I have ever used, basically paying for nothing as it buffers constantly making anything impossible to watch via amazon firestick. Can't wait for the contract to come to an end. AVOID AVOID AVOID !!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holmes Chapel Post Office  
AVIOD AT ALL COSTS!!!!! This service is the worst you will ever encounter, we had weeks and months of intermitted to no broadband, I had been on to their technical department on many occasions, without any success, to the point I advised them they had not provided a service so I was therefore not paying for something that was not provided, in return, they farmed the account out for collection, don't go near them, paid off the rest of the year owing, nearly £100, moved to sky, I may pay double the price, but no issues, service is constant. I cannot stress enough not to get involved and to deal with these incompetent idiots.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Post Office  
Absolutely awful, seriously avoid avoid avoid. They may be cheap and sometimes cheap can be cheerful, but definately not with the PO broadband service. I spend most of my time switching the box on and off, trying to reboot the connection.

I suspect i have actually had more downtime than uptime in respect of broadband service.

Like many others im furious with the lack of service and like many others i always get told they've checked everything their end and all is ok...really?! Well why does it keep happening and why are you the only service provider that this happens too.

The customer service team are patient and polite i do have to mention this and i don't know how they do it given the amount of calls they must get with complaints from customers.

If you want internet connection - do not use the Post Office as that is not the service you will receive.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cambridgeshire Post Office  
I've had internet with several companies (talk talk, plus net, Skype..) but I never had a problem at all. Post Office has been a nightmare. I was promised a minimum of 5mbs but I'm lucky if I get 1.5mbs. Even my Amazon stick can't work on that speed... After 3 engineers coming to my house and about 20 calls - customer services said that everything is ok on their end and they couldn't do anything.... However, still couldn't connect and it was on and off all the time. After phoning twice daily to complain they allow me to go without paying the leaving early fee as a goodwill - however it was cos they couldn't provide service since fist day... Avoid this company...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Post Office  
BAD BAD BAD BAD need i say more, constant issues no answers apart from excuses quick enough to say you owe them and take money from you but blame everyone including customer for the problem. not got long to go and am out!!! CANT WAIT!!!!! if you sell contracts you should be accountable for limited or no service 3rd party or not will be reporting this to the relevant authorities false and misleading claims and lack of customer service, (update now been told their is no framework???? on our account???) DONT SELL SERVICES YOU CANNOT PROVIDE if you wanna play with big companies do the work!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool Post Office  
Have to phone customer service on mobile as you are charged on your landline(!!) albeit I was on their inclusive weekend phone package. Rude and contradicting call handlers. Luckily got out of contract as they put up price mid contract. Have gone back to Sky. Avoid these charlatans at all cost
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Nottinghamshire Post Office  
Haven't had such a poor internet service since the old dial up modem days. Incompetent installation. 3 weeks without internet. Customer Services attempt to pass the blame elsewhere even when you have evidence to the contrary. Can't wait to change providers.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
lancashire Post Office  
Absolutely horrendous service. Picked the same speed as my previous provider but received under half but before that they sent the wrong equipment so although my service was live. I had to wait 4 days to get it working. When it was that’s when I was receiving the problems. After multiple calls and they done several ‘fixes’ they then told me my line was capped at 6mb speed. Which is a lie because in the past I’ve had upto 74mb speed. Utter disgrace of a service, customer service is friendly if not somewhat useless. I paid the early termination charges a month after my contract started since I couldn’t deal with them anymore. Watching a simple YouTube video would often buffer for 2-5 minutes. Avoid at all costs, completely incompetent.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Post Office  
When it's working, I get good speeds of 10-14Mb, however it drops the internet connection at least 6 times a day, often up to 10. Each time it takes 2-3 minutes to reconnect. The actual DSL link stays up, just the internet (PPP) connection drops, so the line is fine. I suspect it's their low-end Zyxel router, which they've already replaced once to no avail. I had a similar experience with TalkTalk (the same network) previously, which was fixed by an upgraded router. Customer service are OK, but I always get the feeling they don't really know much about the technology theyre' supporting. Whenever I ring them I get the same series of things to try, including testing my WiFi (which is fine), even though I give them a clear description of the problem. They don't seem to be able to understand the difference between WiFi, DSL connection and internet service. I've told them if it doesn't improve in 28 days then I will be cancelling on the basis it's not fit for purpose and they refunded my first month's fee while we work on it.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Norfolk Post Office  
i have also had to end my 12m contract early. i have never met a more useless bunch. if you ring them they could not care less.my new provider said they would refund £50 of my termination bill if i sent them a copy of the final bill.they wont even let me into my online account to get a copy to send, they say because it a closed account.it looks like unionism is alive and well at the p.o.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
coventry Post Office  
Signed up early August 2019 and still haven’t got any internet, they said router faulty sent another still the same.
Rubbish to deal with going to cancel and take them to county court to get my money back
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Post Office  
I am honestly incandescent with rage... I have never ever experienced such poor service or abysmal internet speeds.

Having switched from BT, We received the Post Office router only to find out that it was faulty so had no internet connection for 2 weeks; Engineer came out and confirmed this, ordering a new one.

The connection is now so slow I can barely do a speed test and when I do I average 0.5mbps ; I literally get a faster connection tethering to my mobile phone.
Imagine going back to the days of dialup with freeserve... well I actually think that was better.
In 2019, how the heck is it acceptable to wait for a webpage page to load?

Called Post Office up just now, who basically said it was my own fault for signing up to their everyday value package. Tried to sell me fibre.
However I had already signed up to SKY. He said well you will have to pay £140 to cancel early... I said I'd gladly pay £240 to sever ties with you charlatans.

I wish in hindsight that I had read these reviews and I wholeheartedly echo everything said here.

Please please stay well clear of them and don't be lulled into a false sense of security because of the Post Office brand.

Would give a 0 star review if that were possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Awful customer services all they were interested was charging me for leaving early the reason I want to leave problems with broadband time and time again how can they charge when there not providing the service I pay for each month do not sign up with this terrible company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcester Post Office  
I shop around for Broadband every year when my contract is up. As a result I have been without 10 different providers since I have owned my own place. Never have I felt the urge to write a review. However the service provided by Post Office Broadband has been HORRENDOUS I feel compelled to right one. The service is so unreliable it has literally caused me to scream at my laptop or phone as the connection goes down twice a day.

The service I had with previous providers hasn't been perfect. But I would say the Post Office connection goes down twice a day on average. This causes problems such as having to wait 10 minutes for the connection to come back. This makes me lose connections to network drives when I work from home and I have to reboot. I have been cut off from conference calls. And online forms I have filled out online have timed out meaning I have to refill them out.

I will never use Post Office Broadband again even if they are by far the cheapest in future.

Only positive was the chap who set up my account over the phone was an extremely friendly chap.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Post Office  
I have had post office broadband for just over a week. How they can offer broadband at such low speeds I don’t know!! I have never had internet like it in my life. I cannot use Netflix and it takes ages to load pages on the laptop/phone. We have a 3 bedroom semi and cannot use WiFi upstairs. It is ridiculous. I called the customer service team and I was told I was getting 2mbps download speed, I have done a speed test every day and the highest I have got is 0.6mbps? The lowest being 0.07mbps! I have agreed to switch to fibre broadband with them with the promise of getting around 30mbps speed! The customer service was good though to be fair and they have put a £75 credit on my account so I won’t have to pay for 3 months. I’m due to switch to fibre in another week so let’s see if that lives up to standard! I do not recommend standard broadband with them at all!!! Avoid
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
Terrible either stops working or 1-2 Mbps.
Not improving..AWFUL STAY AWAY..I'm raising an offcom complaint.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
There is no internet after 12 am at all, not too good connection during the day. Extremely disappointed. Will have to move to another provider. Total waste of time and money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brandon Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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