1,366 Customer Reviews over 35 pages
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- Location
- Devizes
- Reviewing
- Post Office
- Date
- 2021-06-20
- Comments
-
Incredibly unreliable broadband. Cuts out and buffers all the time and when you ring customer services they tell you the speed is fine. Struggling to get 5mb most days.
- Location
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- Location
- UK
- Reviewing
- Post Office
- Date
- 2021-06-13
- Comments
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The worst broadband I have ever had the misfortune of using. It constantly loses connection; at least 5 times a day. It crashes online games consistently. Web pages take ages to load. I am extremely disappointed with this broadband and will be swapping to a different one ASAP. Do not waste your time or money on this awful wifi.
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2021-06-09
- Comments
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Lost my service six months ago . They checked the line several times and stated that it was live. Several router resets didn’t work. They eventually sent an engineer who found that the line was dead and had been that way for many months. He also found that the router was not working properly. Eventually a new router was sent but was poor quality and didn’t work effectively.
Became so frustrated having laid for no service for six months to be offered £30 as a goodwill gesture. Tried to cancel the contract but they refused stating that they would charge me.
This company is awful. Don’t even consider taking a contract with them .
- Location
-
- Location
- Chatham
- Reviewing
- Post Office
- Date
- 2021-06-08
- Comments
-
I've had my internet going on and off and now it's pissing me right off and I've sent you an email and nothings b3n done
- Location
-
- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2021-06-01
- Comments
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I've been with the Post Office Broadband, that is now Shell Energy, for over two years. I've found their consumer services personnel always very helpful. I've had problems on several occasions with the service dropping out but this was nothing to do with the Post Office internet provider. On each occasion it was a BT Openreach fault and their poor landline service and their inadequacies in correcting faults. Sadly most providers rely on BT Openreach to deliver their broadband service
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2021-05-29
- Comments
-
They're used to be called "Fuel Broadband", which were the same rubbish hardly reaching 0.6MB/s, but at least they didn't throttle. Now, since moved to "Post Office" - it's a complete disaster. Working from home is nightmare - they disconnect randomly with no reason as they see some spikes in broadband uses. Forget about streaming anything live - it's constantly buffering. Since you can't stream anything, you'll have to download and the torrents would be just throttled to next to nothing. Cowboys! Shame there's no fibre in my run-down area. As soon as I get it, I'll switch to it with no doubt, even though my contract end in December. Even sending this reply disconnected my internet (copy/paste is your answer)..
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2021-05-19
- Comments
-
Absolutely so unpleasant and unprofessional company! They scam the vulnerable out of money and charge you for things that you havnt even got like a router they said they would be sending after i changed my address!then they said it was there fault coz they didnt update it properly on the system but still charging me wene ive got no wifi or router box!wish i could cancel but they saying i will incure a charge of 200poumds if cancell
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2021-05-17
- Comments
-
Couldn't move in for 2 weeks because the installation date was different to the one I was told on the phone when signing up. Fault on the line for the entire year's contract which was never fixed. Broadband cutting out every day for entire contract. Speed was pretty low. After hours on the phone to try to get it sorted still nothing. One customer services rep told me to repeat the exact same thing I had been told to do 8 times already, I told him it didn't work and he said "why don't you fix your own internet then?" and just argued with me instead of helping me. Had to report him, phone again to get someone else, and also take a call from his manager to ask about why I wanted to report him. Still after all that the problem wasn't fixed. I cancelled contract at earliest opportunity. After end of contract they continued to send me bills to an address I no longer lived at (rather than contact me by email as they had always done previously) asking me to keep paying. Obviously I didn't receive the letters, they didn't bother to contact me by email even though all my previous bills were sent by email, so by the time I found out about it they had started to threaten to affect my credit rating. I called them to ask why they were sending me bills, and they said I hadn't cancelled the contract (I had). They refused to accept this and kept asking for money, even though I told them the exact date and time I called to cancel should they want to go back and check the recorded call. After a long complain email they finally accepted they were wrong and stopped requesting money, I asked to make sure they hadn't affected my credit rating with this shambles but no one ever bothered to reply. Completely horrific experience, the worst I have had with any company I have ever used for anything.
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2021-05-13
- Location
-
- Location
- Hereford
- Reviewing
- Post Office
- Date
- 2021-05-07
- Comments
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We've been with the Post office for home phone and broadband for years. They have always been brilliant. The internet speed is good, connectivity is excellent and customer service is excellent. WE have found them to be very helpful and polite, always. We recently moved house and they made the internet/phone move easy. Well done PO.
- Location
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- Location
- glasgow
- Reviewing
- Post Office
- Date
- 2021-05-01
- Comments
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Signed up in january and day 1 it dropped several times. After weeks of calls and no call backs, sending emails 5 or 6 times a day whenever the internet dropped out and a hand written letter to their head office, i was guven 60 pounds in comoensationa nd told "theres nothig we can do about it". They're lwtting me transfer to another company without penalty which they 100% should do. Their service is awful. Not a single customer service agent ever passed along any of my calls and not a single manager called me back until last week. Oh' they also told me their routers "get tired". They have now been bought over by Shell of all people but i can't imagine the service will get any better. Stay well clear of them.
- Location
-
- Location
- Stonehouse
- Reviewing
- Post Office
- Date
- 2021-04-25
- Comments
-
Where do I start!? I informed Post Office of my change of address(in advance). Arrived at new property with a non-working telephone line. After,over a week talking to the tech department,I eventually found out Open Reach had been going to my old address! And that my contract had been cancelled (without informing me) and that my new line was actually disconnected. After this shambolic attempt at running a business,I told them I would be going elsewhere. Now,they won't stop contacting me!
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2021-04-16
- Comments
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I paid for an upgrade but to be honest, it's no different speed at all. The biggest problem with Post Office Broadband is the customer service.
It took me 3 frustrating months to gain access to my account online, They don't send paper bills so access online is vital. Kept sending me email telling me to log on to see my bill, despite informing them numerous times that the website repeatedly informed me that my details were incorrect. Then received email informing me that they had tried to call me but I wasn't answering, while I'm house bound and sitting right next to my phone which has never rung at the times they claim. I then received a letter informing me that I could change my password by using my account number.........which I don't' have and was not included in the letter, so once again unable to access my account. Very frustrating and wasted hours and hours of my time for a simple matter of them fixing the problem. I don't think we should be forced to use online for payment, we should have the choice of paper bills so that we don't have to deal with problems with their website.
- Location
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- Location
- Sheffield
- Reviewing
- Post Office
- Date
- 2021-04-15
- Comments
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Absolutely awful. We pay for this service and have just stopped using it for the most part die to the unreliability.
I just decided to give it another go and put some youtube on. It froze six times withing the first minute. I feel like I'm on dial up internet.
Would not recommend to anyone
- Location
-
- Location
- Surrey
- Reviewing
- Post Office
- Date
- 2021-04-15
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2021-04-11
- Comments
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Absolutely shocking company, moved home was told phone and broadband will be connected, 1 week later and I still have no service, I am 82 and depend on my phone, sent an engineer round to connect me which he then said there is a problem, after he left I went into my bedroom and my handbag had gone. I contacted them to inform them and they said it’s nothing to do with them. I cancelled my contract and then the next day received a voicemail to say an engineer is coming on the Wednesday to finish the job, they haven’t got a clue on how to run a business, DO NOT GO WITH THIS COMPANY.
- Location
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- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2021-04-10
- Location
-
- Location
- WOLVERLEY
- Reviewing
- Post Office
- Date
- 2021-04-09
- Comments
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I just give up
The most appalling customer service
I can't begin to say the frustration
Told lies all week from 8 different people
In the end I was told that my initial complaint and engineer was never logged or booked so I have to wait in another 5 days no phone internet or TV
- Location
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- Location
- Northumberland
- Reviewing
- Post Office
- Date
- 2021-03-31
- Comments
-
" You Will Be Sorry "
Worst Broadband I Have Ever Had.
Dont Not Expect to Actually get on the Web !
Days & Days Without service Repeatedly !
- Location
-
- Location
- LAUNCESTON
- Reviewing
- Post Office
- Date
- 2021-03-23
- Location
-
- Location
- devon
- Reviewing
- Post Office
- Date
- 2021-03-23
- Comments
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Thank goodness my contract with this lot is up, had nothing but trouble with there rubbish broadband, cuts out two or three times a day, they do nothing about it, do yourselves a favour and go elsewhere, you will have trouble finding a good review on here about them, be careful because they are changing there name now, probably because of all the rubbish reviews, phoned them today too tell them I won't be staying with them, tried to talk me into taking out another contract, I told them they would have to pay me to stay with this trash broadband.
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2021-03-22
- Comments
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Useless broadband, very unreliable, they never call to see if you are satisfied all they do is increase payment. The internet is on and off every day, as I am writing I don’t have internet and I am not sure when it will start working again. They expect me to pay £37 for the service I don’t receive, I am very, very disappointed with there service can’t wait to leave.I wouldn’t recommend anyone. ☺️☺️☺️
- Location
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- Location
- West Yorks
- Reviewing
- Post Office
- Date
- 2021-03-18
- Comments
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Shocking. Speeds are slow. Many daily dropouts. Customer service is a joke - copy and paste Emails full of apologies and little else. Try calling them and you're waiting 30 mins to speak to someone & then immediately transferred to another 'team' who then take another 20 mins to pick up.
Clueless when confronted with an issue. Safeguard keeps blocking random webpages despite having Safeguard completely disabled on my account.
- Location
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- Location
- Devon
- Reviewing
- Post Office
- Date
- 2021-03-17
- Comments
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Absolutely disgusting treatment of a customer! Been with them for a year and while the service was mostly ok for the price, suddenly my bill jumped from £20 to £37! £37 just for internet and a phone line I've never used, no tv or other extras. When I contacted them about it they told me it's because I've come to the end of my contract. I was told I would have the £17 refunded if I agreed to sign another contract with them. Its 2 days before my payday and I have an 11 week old baby and that money was set aside for formula as I explained to them but was told that is the only way I would get the money refunded and would have to wait a minimum of 5 days for the refund. What good is that to me and why would I sign another contract with them if this is how they treat their customers? So now my baby has no formula. Thank you very much! And the woman kept saying she was trying to help me! I worked in tele sales and trust me, this is NOT helping. Both people I spoke to over the phone were extremely patronising and really didn't care about the situation they'd left me in. Customer service is beyond appalling. Avoid these scumbags.
- Location
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- Location
- Barnsley
- Reviewing
- Post Office
- Date
- 2021-03-12
- Comments
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You get what you pay for. Originally it was a 24 quid a month deal for 48 months which is now over 50 quid a month inexplicably (not phone costs). The router is garbage, an overheating hunk of molten garbage. The quality of our connection is also hot garbage. Constant cut outs and slow downs. Sometimes images load like they did in the late 90s such is the low quality of the connection. You will NOT get the speed you 0ay far and you WONT receive a solution from the post office. I have 4 month left thank god. Don't make the mistake I did, go somewhere else.
- Location
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- Location
- Durham
- Reviewing
- Post Office
- Date
- 2021-03-11
- Comments
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STAY AWAY! This is the worst broadband we have used! We have been with them 2 months now, worst mistake moving to these cowboys!
The speed is so slow and the broadband connection drops out multiple times a day for periods of time. No problems with our previous supplier.
The customer service is total dog ****. They have now sold the service to Shell Fuel! The service couldn't get any worse.
I would give them 0 stars if i could.
- Location
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- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2021-03-10
- Comments
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If no stars was an option that would be my review. Terrible customer service and terrible wifi. DO NOT USE THEM!! May be cheap but no wonder! My other have is the main name on the policy. I always phone and they speak to me anyway. All of a sudden today they can’t talk to me as I’m not on the policy. They say they will send out someone to have a look, we wait in and nobody turns up. They never call back when they say they will. In the 12 months of the policy we have never had a full month of no issues. Working from home I loose money when I can’t connect to my laptop. So far lost over a weeks worth of pay due to this wifi. When they explain thinks over the phone they use jargon which obviously I don’t know what they mean, they don’t listen to what I’m saying. The. When I ask to get out through to customer service they put me through to an automated survey. Don’t waste your time!
- Location
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- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2021-03-07
- Comments
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I have switched now.thank goodness.The post office were the worst broadband supplier I've ever had.service was so slow,under 2mbps most of the time.complained but they did nothing.would cut out and not work at all for hours,sometimes days.absolutely appalling service.I would never recommend them to anyone.
- Location
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- Location
- Lodon
- Reviewing
- Post Office
- Date
- 2021-03-06
- Comments
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We joined Post Office last year October and I can say - this is one of the worst decisions we made. The Internet is very slow, it cuts off every 5 to 10min which makes impossible to use. Me and my partner working form home and we have to use our phone internet because Post Office is refusing to help us! In the last 2 months I called post office more than a 10 times. Every single time I was told to turn it off and on, change filter and etc. I nearly had to beg them to send one of their engineers to come and check my house because they kept claiming that there's no issues with the broadband. Once we got booked for an appointment we had to wait a week. We agreed on the time and were old that we have to make sure we will be at home, otherwise we will have to pay a penalty (I believe £150). We stayed at home, 30min before appointment I received a call from engineer saying he will be late. The engineer showed up 30min later, he couldn't find out the house even thought we live in Central London and nowadays everyone has a GPS. The engineer refused to come as he couldn't find a parking and we were told to get another appointment??!!! After this we called Post office and they told us unfortunately we will have to wait another week for an appointment! We tried to finish a contract with Post office due to poor service and slow internet and the only thing we got told - If you decided to finish contract with us unfortunately you will have to pay extra charges for it . They not helping they own clients to fix the problem but also they not letting you to leave their company without extra charges EVEN THOUGH YOU HAVE A LOT OF REASONS TO DO IT. I hope this will help someone before choosing the internet provider. Shame on you Post Office, the worst internet provider.
- Location
-
- Location
- Littlehampton
- Reviewing
- Post Office
- Date
- 2021-03-06
- Comments
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Decent customer service from this broadband provider however their internet service is utter dog muck. Terrible ping currently getting 50MS with another 25MS jitter and trust me you can tell. I know it's the provider as I was with another provider before switching and never had any problems with my ping. Unfortunately I can't recommend PO Broadband at this current time, I know understand why they were so cheap.
- Location
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- Location
- Nuneaton
- Reviewing
- Post Office
- Date
- 2021-03-05
- Comments
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Absolute rubbish, constantly have to restart the router, the safeguard (while i agree in principle is way too strict) and too difficult and time consuming to even attempt. There own technician said on one of the many occasions of trying to sort it and i quote "It is by far the crappiest provider, unreliable and outdated service he has ever had the misfortune to have been in contact with"
- Location
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- Location
- Leyburn
- Reviewing
- Post Office
- Date
- 2021-03-04
- Comments
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I cannot believe a company is so bad and yet continues to trade.
1) Router was specially requested to go to billing address rather than supply address and despite at least 2 calls prior to activation where I was told delivery was to billing address it still went to the supply address which was empty.
2) When my contract was due for renewal I was going to change supplier but family problems limited me to finding an alternative. I ended up renewing my contract (before the end date) but because it was less than 14 days to the end of my contract I had to pay approximately 10 days as out of contract.
3) I discovered the broadband had failed on Feb. 27th. The last known working date was December 13th. It was reported immediately. It is now March 3rd, I still have no broadband, I am still none the wiser how long my broadband will be down and I am at least £8 worse off in telephone calls trying to find out what is going on.
Needless to say I will not be renewing my contract this time round and am contemplating contacting Ofcom.
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2021-03-03
- Comments
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I had a 12 month contract which expired 02/03/2021. However even though the paperwork stated my contract expired post office auto renewed my service and upped the cost by 50%.
The customer service is poor and the assistant I soke to got quite defensive of their auto renewal process and called it 'industry standard'. Bit of a scam to be honest.
- Location
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- Location
- Bolton
- Reviewing
- Post Office
- Date
- 2021-03-01
- Comments
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Customer service is very poor. I was without a landline & broadband for nine days because of a failure to activate the system. My contract of one year has recently expired & I changed supplier. Now they are trying to charge me £25 for terminating my contract early- I will pay my final bill but not the additional charge. Shell have now taken over from the Post Office- things can only get better...
- Location
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- Location
- Uk
- Reviewing
- Post Office
- Date
- 2021-02-25
- Comments
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By far the worst wifi i have ever seen it cuts out constantly and is slow and rubbish overall i wish i could give it 0 stars DO NOT WASTE YOUR MONEY
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2021-02-23
- Location
-
- Location
- Cheltenham
- Reviewing
- Post Office
- Date
- 2021-02-21
- Location
-
- Location
- CHESTERFIELD
- Reviewing
- Post Office
- Date
- 2021-02-16
- Comments
-
Slow download speeds and upload , not improved with Range Extender.
- Location
-
- Location
- Flintshire
- Reviewing
- Post Office
- Date
- 2021-02-08
- Comments
-
Awful. Couldn’t wait to leave. Kept dropping out, slow and unreliable. Hard to leave contract. Didn’t get promised vouchers from the sign up. Overall the worst consumer experience I’ve had in a very long time.
- Location
-
- Location
- York
- Reviewing
- Post Office
- Date
- 2021-02-05
- Comments
-
Absolutely dreadful, connection drops constantly and customer service are highly evasive and useless
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.