Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1066 customer ratings since 2019-10-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1220 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
Not good at all. Broadband speed is consistently lower than advertised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kings Hill Post Office  
The speed was far below previous companies I used and only went with them because I only wanted a 1 year contract.
The broadband constantly dropped out, customer service was rigid in their interpretation of the rules, ie, they require 2 weeks notice to cancel a line and are unable or unwilling to stop any calls being made from the line while the cease is in place.
Ask to speak to a manager and you will be told someone will call you back in 3/5days.
I would recommend that everyone stays well away from this company as they clearly have no idea how to run a business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kings lynn Post Office  
When you have a problem, no one to talk to....on 4th call land and 40 minutes later, as by magic, help at the end of the phone, problem solved in two minutes. I would like to give negative stars for customer service The tickets that you can raise on line to request call back are worthless, raised 2 but NO call back. I bet the CEO do not use Post Office for his/her broadband. Cannot wait for contact to finish, the bye, but who to??? Grumpy.,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Kings Lynn Post Office  
This rant is the result of an 8 month build up culminating in an absolute **** show now that I am relying on using PostOffice broadband whilst working from home.
My stingy boyfriend changed internet providers last summer, as saving a couple of pounds a month makes a huge difference...
I was telling him at the time that "PostOffice" does, at least in my opinion, not stand for "innovative fast service", but more for "this will just do for your granny".
8 months into using their service, I can assure you that I would not even recommend this to anyone's granny.
So please, if you are considering changing your broadband provider to the PostOffice, D-O-N-T!!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Kingston upon Thames Post Office  
Just switched from Talk-Talk to Post office broadband, all I can say is-DONT BUY. Their internet is too slow to even download a 400kb picture. Now stuck in 18 months contract with just 0.7mbps speed. PLEASE AVOID-PLEASE AVOID-Its a real RIP OFF.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kingston Upon Thames Post Office  
Please please please please please please please please please please aviod, useless service provider, useless WiFi, useless modem, useless internet, useless customer service, useless technical support. I don't have internet for a month now, they can't even solve the issue. Not trust worthy, customer service is a bunch of liers and rude gangsters.
Stay away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kingswood Post Office  
Worst customer service experience ever. Sign up for a 2 years contract and they can't even give a new router ask me to use my existing 4years old router. Rude telephone customer service. Regretting now.
Kingswood Post Office  
When I arrived at the post office
There were about 9-10 people in line. Stood in line for 39+minutes aand behind me were another 10 people. Only two clerks. One clerk was in the back for about 10 minutes looking for something for a customer. It’s beyond me why the post office doesn’t provide better customer service. I never visit that post office without having to wait too long for service. No wonder the post office is losing money and in debt. There wasn’t no sign of a Manager. You would think he/she could help out when the line is backed up. The clerks were nice but a little frustrated because customers were not happy with the delay in service.
  • Satisfaction
    1 star
Knoxville Post Office  
I cannot access my account because I'm told I must update adobe flash player. I don't know how to do this and when I told the person this I was advised (politely) to go elsewhere. I was advised to do this when I complained about slow speed.Not what I call good customer relations
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    5 stars
knutsford Post Office  
I am not happy with their broadband speed or reliability
also their customer service could be more helpful about helping speed up their broadband speed
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
lairg Post Office  
Avoid using the post office at all costs ! Usual speed I am getting is 1mb, we did get 3.5mb but that didnt last long. majority of the time it goes from 0.4 to 1 and then to nothing. We can go nearly a full day without connection.
Please do not use this useless service !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lanark Post Office  
Worst internet provider we have ever been with ! All day no internet ! Not this first time either, signal drops out all the time for hours ! Lucky if we get above 0.5 mbs most days !
Please DO NOT ever consider using post office broadband !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lanarkshire Post Office  
Terrible service from PO Broadband.
Been with them for 6 weeks.
Was fine for first three weeks then started having problems with router not showing Chromecast as being on network despite chromecast and other devices being connected to internet through the router.
Phoned tech support, first time talked me through some settings, but no solution. Got email from them admitting problems with chromecast and wireless printers.
Second phone call to tech support, guy didn't know what a Chromecast was!
Recommended I contact router manufacturer Zyxel directly for support, tried that but they were uncontactable.
Unbelivable poor service from PO Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Lanarkshire Post Office  
One star is one too many.
Dreadful broadband service, too slow to carry out a speed test!
Help desk personnel are very pleasant but nothing actually improves.
I'll have changed by the end of the week, if my broadband connection is capable of leaving me connected for long enough!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
lancashire Post Office  
Again I am one of the unlucky customers who had their phone service migrated when Fuel Broadband (absolutely fantastic company) pulled out of the telecoms market. The comments made by all the previous reviewers ring so true and the staff require serious retraining. Their telephone operatives are incapable of listening to and understanding the context of phone calls to them, and it appears they are only able to support queries from a standard set. I feel extremely sorry for the staff employed by this organisation as they are being seriously failed by their employers and no doubt receiving vented phone calls from mightily disgruntled customers. Unfortunately, they are now the cheapest provider - this is evident in their level of service. Thankfully, I do not need to retain their services and have cancelled my contract and would highlight to anyone considering using this company that the old adage you get what you pay for, certainly applies here.
Lancashire Post Office  
Absolutely shocking. You'd be better getting a data contract with a mobile company and using 4G. Disgusting customer services to boot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
I've had several broadband suppliers over the last few years and PO is the absolute worst, we get internet drop outs several times a day (where the devices are connected to the router but there's no internet) and on reporting to them I just get told there's no issue with the line. If I want to download anything then I cannot stream video at the same time. I can't wait for my contract to finish so that I can get back to having usable internet.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Lancashire Post Office  
After have a none exsistant connection for a few weeks, I was just told on the phone by their tech ( who qaubelled with me over technical words ) to change the filter in the wall socket as they wear out quickly!

So in other words after just three months the filter is worn down and I have to use the spare, which is them essentially admitting they use cheap parts to send to you. I know it might be hard, but just try and find an extra few quid and go elsewhere, it will be worth it in exchange for time wasted trying to get in touch with them or trying to trouble shoot you connection late at night.

I've been with them for 3 months and had to call technical services 2 times already. Make sure if you do have to complain you call them as they will take up to a week to reply to you if not. The only good thing is the price ( but i guess we get what we pay for ! ) and the first tech guy was really nice and helpful.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
AVOID , TOTALLY USELESS , Was told 1.4 mbhs was good for my area , when in fact it was 0.3 , went to cancel and told to pay over £200 to end early for a service. Haven't received .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
I have had post office broadband for just over a week. How they can offer broadband at such low speeds I don’t know!! I have never had internet like it in my life. I cannot use Netflix and it takes ages to load pages on the laptop/phone. We have a 3 bedroom semi and cannot use WiFi upstairs. It is ridiculous. I called the customer service team and I was told I was getting 2mbps download speed, I have done a speed test every day and the highest I have got is 0.6mbps? The lowest being 0.07mbps! I have agreed to switch to fibre broadband with them with the promise of getting around 30mbps speed! The customer service was good though to be fair and they have put a £75 credit on my account so I won’t have to pay for 3 months. I’m due to switch to fibre in another week so let’s see if that lives up to standard! I do not recommend standard broadband with them at all!!! Avoid
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
Haven't had such a poor internet service since the old dial up modem days. Incompetent installation. 3 weeks without internet. Customer Services attempt to pass the blame elsewhere even when you have evidence to the contrary. Can't wait to change providers.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
lancashire Post Office  
Moved from BT to Post Office and found my download speed very low. Any video and audio was constantly re-buffering. Helpdesk were polite and tried lots of things but it was obvious that servers are overloaded which meant speeds plummet at peak times. They didn't argue much when I said I was leaving after only 6 weeks which indicates they are aware of the issues ?
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Landford, Salisbury Post Office  
Never worked from day 1. Phone too crackly to use, internet never came on due to fault which they said was faulty routers (2!). Now they won't even answer my emails and trying to get 2 months bills off me through debt collection agency! Turns out I had a simple fault outside my property which BT found within minutes! Avoid them like the plague!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Laugharne Carmarthen Post Office  
not sure of download reliability, was transfered due to fuel broadband withdrawal of service.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
le18 1ea Post Office  
Goes down 30+ times a day. Customer service failed to reply to complaint. Telephoned them and got a recorded message they are experiencing high calls, call back, then the call cuts off. The product is sub standard, the customer service non existence. I will never endorse anything the post offers offers again. They really do not give a damp.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leatherhead Post Office  
Broadband constantly cuts out, showing only a red flashing light. Told to change filter still no improvement. Your lucky if the internet works in a different room to where the router is. When speaking to the customer services team for a second time they told me I had cancelled my account and then changed their story to me changing address, neither is true and when speaking about cancelling my account there was multiple attempts at guilt tripping me into staying. Appalling customer service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Leeds Post Office  
Do not waist your money on them !!!. Terrable company to deal with. And lie to you constantly. The staff are totally us. And broadband is super slow and drops connection all the time. Save your money. Stay away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leeds Post Office  
Worst company ever, they said they would be able to take over my phone line from my old address so I would be able to keep my old number. 5 days later I still don't have my old number, called them up, they said they didn't have any record of this, then i was passed to another department called "Special Care Team" that then told me I had cancelled my services with Sky at my old address, this is why I couldn't keep my old number. This was utter rubbish as the old number was still live at old address, she told me she couldn't help me anymore and i would have a different number. Called back again spoke to someone else that checked the recordings from when I contracted these services, they said I asked them to take over my old number and it is there fault, what they had done is instead of taking over my old line and number, they just did a new line and now I have a different tel number, internet is slow as anything to top it all!!

What a load of s--t!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Excellent customer service and support. Decent line speeds and cheap!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Leeds Post Office  
‼️PLEASE READ‼️ I'm with post office at the moment and I'm less than happy with the service. I found out sky were offering to pay up to £100 of your exit fee. I called Post office today to find out how much I'd owe only to find out I could leave for FREE!! So as they have just amended their prices this means you are currently not tied in!
I'm not sure how long this is on for but I called today (5/10/2018)
So if you want to escape this crap broadband DO IT NOW!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
I switched to the landland and broadband package a little over a month ago. The landline deals are great as they offer international calls so its convienant to talk to my family back home. However the broadband is pathetic. I have never had such a slow connection, very sporatic and alot of the times it doesnt connect at all an so i have to turn off the box and rebute it. Its impossible to use my computer outside of the room in which the broadbad box is. I read the reviews and wasnt expecting a 4 star service but even a 1 star service would be welcome. I see now why the price is so competitive because of the disappointing reliablility of it is disgraceful. Lets hope it improves or i see them losing alot of customers.
Leeds Post Office  
If it was possible to give zero stars I would give zero. DO NOT USE THIS 'SERVICE' it's abysmally bad, by FAR the worst of any I have used, and I've used several in this house over the years.
Barely works at all, even when I've resorted to plugging in an ethernet cable. The signal is rubbish and constantly drops out. I've had to resort to tethering to my phone on multiple occasions. It also doesn't work with chromecast, which is another problem. It's so bad that I'm considering switching before my contract term is up. Terrible, just terrible. I NEVER normally write online reviews except to praise positive service so that gives you an indication of quite how terrible and not fit for purpose this 'broadband' is. I will NEVER use this company for broadband again, because quite simpy you don't get any broadband!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Had to wait several days for fix after losing service when i switched

Tech support hours on the phone nightmare and compared to previous provider same line performance is shocking

I would not rate this service and highly recommend you go elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
I am honestly incandescent with rage... I have never ever experienced such poor service or abysmal internet speeds.

Having switched from BT, We received the Post Office router only to find out that it was faulty so had no internet connection for 2 weeks; Engineer came out and confirmed this, ordering a new one.

The connection is now so slow I can barely do a speed test and when I do I average 0.5mbps ; I literally get a faster connection tethering to my mobile phone.
Imagine going back to the days of dialup with freeserve... well I actually think that was better.
In 2019, how the heck is it acceptable to wait for a webpage page to load?

Called Post Office up just now, who basically said it was my own fault for signing up to their everyday value package. Tried to sell me fibre.
However I had already signed up to SKY. He said well you will have to pay £140 to cancel early... I said I'd gladly pay £240 to sever ties with you charlatans.

I wish in hindsight that I had read these reviews and I wholeheartedly echo everything said here.

Please please stay well clear of them and don't be lulled into a false sense of security because of the Post Office brand.

Would give a 0 star review if that were possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Wish I had read the reviews before I switched. Twice the change over date has changed and now my old provider has turned me off and I'm still waiting for a router. First day with them and I can't wait to leave already. Apparently they are Talktalk which explains a lot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
DO NOT sign up for post office broadband! Worst internet ever. Left sky which was a big mistake.
Customer service is dreadful, you are suppose to wait 10 days to get full speed, when you discover you don't you only have 4 days to cancel. You then need to pay hundreds of ££££ to get out of it!!! AWFUL, should not be allowed to operate, daylight robbery!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
the worst wifi i have ever used ,very slow and annoying. i regret it already . shame on you post office MacDonalds wifi is even better !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leeds Post Office  
Worse broadband in the world don't waste your money my speed is a whopping 0.8 you phone tech support and there about as much use as chocolate teapot absolute joke
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
I would highly recommend NOT using post office broadband, I am sick to death of the wifi going off every 10 minutes, it's slow, unreliable and I can honestly say it's the worst, absolutely appalling, I pay everything on time and I'm still having to cope with a rubbish broadband. I am a student and it is vital that I have good internet access with all of the assignments I have to do. I definitely will be going back to BT, it may be expensive but you get what you pay for!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Apsalutly shocking connection poor and slow connection internet and WiFi keep switching off and red light comes on my router resulting me having to switch my box off and on again I deffo will not be recommending these to any one I no and I will be changing provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  

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