Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1067 customer ratings since 2019-09-29 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1218 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
Abolsutely disgusting from the Post Office. Poor broadband speed, phoneline keeps dropping out after 5 minutes and extremely rude and incompetent staff. I regret signing up to this and will be cancelling soon. The staff do not want to help in any shape or form and then when I insist on technical enginnner coming out to solve the issue they reitorate the fact that a £140 charge will be payable. Absolutely disgusting and will never be returning with these p***** ever again. Disgusted and livid and shame on all the employees I have dealt with particularly Lewis from preston technical department if that is his real name. PLEASE AVOID THIS DISGUSTING COMPANY AT ALL COSTS.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holloway North London Post Office  
If I could give minus's I would, worst broadband I have ever used, basically paying for nothing as it buffers constantly making anything impossible to watch via amazon firestick. Can't wait for the contract to come to an end. AVOID AVOID AVOID !!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holmes Chapel Post Office  
The very slowest broadband ever do not touch them with a barge pole stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holmfirth Post Office  
Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Home Post Office  
Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Home Post Office  
i cannot get any satisfaction
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
home Post Office  
Absolute rubbish. Can't use I played, can't fill out forms on line as it is so slow you get timed out. Tech service not much help spoken to three different ones and all have given different excuses for lack of broadband at times and slowness.Stay well clear, useless company.
Hornsea Post Office  
On 3rd July I received an email from them informing me that I now had a post office broadband contract, with no further explanation. This made me think I had been the target of ID fraud, and I rang them in a state of concern.


It was explained to me that POBroadband had bought Fuel Broadband, and I was informed that my monthly bill with you would be £30 a month. I objected to this, as my bill with Fuel had been £17 a month and felt it was unreasonable that they had bought Fuel and instantly added £13 on to their customers bills, and the only notice given was an email informing me that I had a new contract with them. At the end of the day I had an existing contract with a company they have purchased that they are now unwilling to fulfill.


After some debate it was agreed my bill would now be £20 a month. On 5th August I was sent my bill, and it was £22.50, as a £2.50 call bundle had inexplicably been added on, despite the agent having been told that I had no landline.


I called today to get this amended, and the first person I spoke to fobbed me off and then put the phone down on me. I called back, and while being on hold again I logged into my account and looked at the terms on there, somewhat annoyed that I appear to not only to have been transferred onto a new contract where I pay more, but now also have a contract with a company with very poor customer service, where my every contact with you to date has been entirely unsatisfactory.


On the website in the account details section it shows a summary of my package. I noted that here it states that under the terms of this package I get a free wireless router.


On asking about this (after sorting out the initial charging issues) I was told that I am not a new customer, as I have transferred from Fuel Broadband. I pointed out that I was on a new contract, so therefore I am a new customer, and I am certainly a new customer of your company having had no dealings with you until a week ago. At the end of the day if Fuel Broadband customers were existing customers then surely we should have had the existing terms of our contract honoured. It seems we are new customers when it suits PO Broadband, but not treated as well as other new customers who you give the free router too!


Incidentally, I also noted that on Comparethemarket.com they show up at the £20 rate, so its a pretty cheeky company policy to make Fuels customers pay £30 and then have to call you to reduce it... and argue like hell to get it down to the £20 they offer other new customers.


I was placed on hold 4 times as I went though all manner of departments for an hour, each time having to explain all this again and again, but ultimately to be told their company policy is we are not new customers (just new contracts) and therefore we get no free router... despite it saying we do on the account details page of the website. I was then told that this would be passed on to someone who could make a decision on this matter, as to whether as a gesture of good will to a very dissatisfied new/switched customer a new router could be sent out.

I received a call from someone in technical support who had been told none of this , and when it was raised gave me the same drivel about Fuel customers not getting new routers as we're not new customers by whatever backwards logic the (cost-saving) company uses to make its policies.


He told me all I could do was email support, which is what I did.

I was then called back 4 days later and told that I would be sent a free router as gesture of goodwill.

However, I was then billed £29.16 for this 'free' router, which the company is refusing to to pay back, and every agent I speak too just tells me that they do not do free routers and that this is the charge for a router, and they cannot refund it. They also say I have noew accepted the contract and cannot cancel for 18 months.

I have therefore not only been charged for something that was promised for free, but also have been duped into entering an 18 month contract I do not wish to be in, with a company with the worst customer service I have ever experienced in my life. I am now considering legal action, and would advise everyone to steer clear of PO Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield Post Office  
Was transferred to a new provider. By my old one (fuel). The service now is dire. I tried to phone them on Friday 29th September. They kept cutting my calls off. I then tried on my mobile and got though. Was either transferred to another dept or they cut me off. After telling them I wanted to leave their service. I was told that I had successfully managed to stay with them. Said no I didn't want to stay with them. Was told I had to phone up again and cancel
I said am on phone now. And a lady called Shaz in the the special care team just laughed and hung up. I asked her previously is she could put me though to a manager? Was told there was no managers working there! Then the day after I got a thank you letter for staying. Dire, what is going on? Anyone else having issues with them?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield Post Office  
Terrible never works the worst wifi you could get. It's very unreliable. DO NOT GET IT!!!!!
Huddersfield Post Office  
I entered into an 18 month contract, the 1st 6 months at £15 then the remaining 12 months £23.That price has increased without warning to £24.Consequently I have lost faith in the P.O and will be leaving at the end of my contract.It is unfair that they can change the terms and agreement that I entered into.For all I know come May they could put their price up again.They may gain a little extra revenue for the remaining 11 months of my contract,but after that I will be leaving.If things had stayed the same I would have commited to another 18 months.A contract is a contract and the agreed amount should stay the same.They are going to lose my custom due to their greed.Be warned people the Post office cannot honour their agreement.After speaking to them all they could do was say I am sorry sir.I know its only a £1 this time but the fact they can increase the price when they want weather in or out of contract is very wrong.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Huddersfield Post Office  
Avoid PostOffice Broadband at all costs. I have only been with them one month, and already my broadband speed has dropped from 8Mbs to 1.6Mbs. Their technical department keep contradicting their instructions t me and they are asking me to conduct tests that should have been carried out when the fault first developed. I wish I had never left my last ISP! I will be contacting OFCOM if things aren't sorted quickly.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
HUNTLY Post Office  
I recently left PO Broadband after the absolutely DREADFUL speed I was receiving, i.e. 1.4 MBPS. When I contacted technical support, I was told it was probably a fault on my line. I waited 10 days for them to sort their service out, and when nothing improved I left. Today I joined Plusnet, and my speed is now 15.7 MBPS!!! Fancy that! Avoid PO Broadband like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huntly Post Office  
Satisfaction - none
customer service - very poor
speed - worse than snail pace
reliability - completely unreliable
Hutton Post Office  
Disgraceful service all round after 6 month with probably 50 calls and 3 modems I could not connect continually for a full day sometimes dropping out up to 50 times a day.. Customer services are polite and try to help but the “expert” technicians I talked to were rude and unbelievably ignorant, asking me to” borrow someone else’s computer to test my system” after my two Ethernet connected PC failed to stay connected. I build PCs and have experience with modems ect although unix types.
They cannot get bill right and demand money that you don’t owe with “well just pay it and we will refund you next time. AVOID AT ALL COST. Half star for they polite customer services None for anything else
  • Speed
    1 star
ilford Post Office  
Slow. Once my contract ends I am looking elsewhere, I cannot even view videos on Facebook its so slow.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Inchture, Perth Post Office  
This is the worst broadband EVER!!!
I was with fuel for years with no problems whays so ever with my internet then postoffice took over and well where do I start ??? Can't play online games on the ps4 nor catch up tv online as the dam internet keeps going out constantly!!!! Don't think I will be paying another penny because I'm not !!!! AVOID AT ALL COSTS don't say we didn't warn you
Ipswich suffolk Post Office  
Was with other company 18month then told it was taken over by post office since with postuff office had nothing but trouble not been able to make or receive calls last 8weeks was told it would be sorted out 2week ago and still waiting with no email or phone call from them or not had any one at property to get wires etc sorted out and now broadband connection and can't get through to speak to people concerning issue there are disgrace I want it dealt with or going to ombudsman and training standards
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Irlam greater Manchester Post Office  
Please read The Sand Machine by Gill Jackman for a full and frank critique of exactly what it's like dealing with the post office over your broadband. They don't read emails. They have a call centre where the workers haven't read and can't read what you've written. They eat your time. The new discounts are REFUNDED a month or two later, creating a scam where they hold your (read everyone's) money for over a month and take the profit. Then they use all your time as you get in touch with them about this, via India, via an illiterate who is responding to your email. Disgusting.
  • Speed
    3 stars
  • Reliability
    3 stars
Irrelevent Post Office  
Router is flimsy and cheap looking.
Stupidly opted for unlimited downloads and can't stream as signal so crap,may have to go back to BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Isle of Sheppey Post Office  
APPALLING....Don't know how to describe such a bad service. Had been one of their customers for 8 years. When we moved home, they failed to connect us twice, despite promises. I then cancelled....& ordered with BTW, a few days later, I discovered that they connected me, despite the cancellation, and sent me a bill of £237 for early termination!!! The people I talked to on the phone did not want to accept any responsibility and tried to force me to stay with them for an other 18 months! Hopefully BT offered to pay the fee for me. I sent a recorded letter to their manager...never got any reply .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Isle of Wight Post Office  
Never had to use the customer service so can't rate them, I did a speed test and got a figure of 11.5. For me 7 months into my initial contract I'm satisfied
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Isle of Wight Post Office  
"Abandon Hope All who Enter Here."
Took months to get problems resolved. Many, many wasted hours on the phone. One example : Told me I needed a broadband engineer to call, so I arranged to wait in. They then sent the wrong type of engineer, who said I needed a broadband engineer. They repeated this error twice more !!
Shocking incompetence. Never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Jacobstow Post Office  
I have had post office Broadband for just over 18 months now ,And never had any problems,I did think about switching provider , Because my introduction offer over 18 months has now expired and i am now paying more monthly.But because i have been happy with the post office service i have received over the past 18 months i decided to stay loyal to them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Keighley Post Office  
Absolutely awful service in all respects. Trying to get a fault fixed is a nightmare. Now I'm being billed for calls that I didn't even make.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Post Office  
Happy with set-up, and with the broadband itself.

Problem came at end of contract. I was emailed a month in advance (8th July) warning me the price would go up. I no longer needed the broadband so decided to cancel. The email said I needed to email support to cancel. I did so that day, and received an automated acknowledgment that they would be in touch within 5 working days. They never did.

Fast forward a month to 7th August and I received my next, higher bill. I called up for what I thought would be an easy phone call - you forgot to process my cancellation. They proceeded to then do my cancellation, but the cancellation team can only process the cancellation as at today, with a 15 day notice period thrown in so they want to bill me to 24th August (is that 15 days?). I pointed out this was pretty awful as I had cancelled a month previous. They said all they could do was cancel now, and I would have to then raise a dispute after the final bill had been sent.

I rang back to customer complaints, but was told the same, with some extra nonsense thrown in that I should have added my personal details to the email. The email made no such stipulation, and as I had forwarded the original email they had my name, account number, email and landline number anyway. Plus they had acknowledged receipt.

So I've spent 50 minutes on the phone, doing their work for them, and I will still have to monitor my account for when the money goes out and ring back and take more of my time to get money back that is mine. There seems to be no sense from them that this was their problem, that I had cancelled with more than adequate notice so I owe them no money. They seem to think it's perfectly reasonable that I will monitor my account and spend hours on the phone when this is their maladministration. I have complied with the terms of the contract, they haven't. That their systems are rigid, and they have no means to circumvent them in the event of an error is not my problem and it shouldn't fall to me to do their administration for them. I warned the first operative I would bill them for my wasted time, and I think I should, at my usual freelance rate.

I can't imagine what it must be like to deal with companies like this if you were elderly, mentally disabled, or otherwise inhibited from understanding what was going on and fighting your corner. I am from a process, compliance and IT background and I find it impossible.

I have received the cancellation email, which also threatens me that if I shut down my direct debit they will refer me to debt recovery, with the ensuing impact on my credit rating. If I end up with a bad credit rating for their incompetence I will be suing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Kent Post Office  
Well I came on this site to see if Post Office were any good. I dont think I will both after looking at comments. I used to be with Tesco BB who were great, never had any problems, ooks like they have been bought out by Talk Talk which I'm not too keen on either. I think I will go with SKY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Post Office  
Shocking customer service. Staff are rude. Was getting an internet speed of 4mb/s. Switched to plusnet and the same line is now running at 13mb/s. Post office broadband is actually talk talk .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Kent Post Office  
My mum wanted cheaper wifi and to save money so bought this one - constantly makes me frustrated as I cannot do homework effectively from home with awful connectivity. (Have been waiting to send a snapchat for 20 mins, will play no videos without buffering etc) - I am 16 and would rather her spend my pocket money on decent wifi rather than this, and usually resort to using 3G or 4G at home rather than out and about

Please only get this if you have deep seated internal anger and you feel like you need to have a viable reason for smashing something in your immediate vicinity. Only good for posting letters.
  • Satisfaction
    1 star
  • Speed
    1 star
Kent Post Office  
The worst broadband I have ever used, customer service very poor, broadband service very poor, speed very poor.
The worst thing is I have not use my Internet for the passed 3weeks and am still paying for it. They have no engineering to come and fix it, And I can not cancel the contract because they are saying my Internet service is live and therefore if I cancel it, I have to pay £150, I have to wait until the engineer called me. This is the worst service I have had in uk. I do not recommend this service. I regret using their service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kettering Post Office  
Appalling service. DOES NOT WORK AT ALL. They will only send you the router after 12 day cooling off period has started. Then for you to realise how poor it is, 3 days in to contact start I have asked them when an engineer will come out they have given no solid confirmation on times saying they will call you. Rude customer service after asking to cancel they want £160 which is a years contact near enough. Loosing business earnings due to their awful internet. KEEP CLEAR.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kettering Post Office  
Do not touch with a 10 ft bargepole they are rubbish mine never worked and they said they could send me an engineer if I wanted to pay £144 for one which I refused and they also charged me £229 for early termination!
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kettering Northants Post Office  
I have been with the Post Office for years because it is the cheapest package for calls. Broadband is reliable but very slow - less than 2mbs and half that of neighbours who are with other providers. I won compensation via the Ombudsman but no improvement. They just say I am out of contract and free to go.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    5 stars
Keynsham Post Office  
Broadband is reliable but slow and getting slower. They claimed when Talk Talk took over the contract that speeds would increase but they have got slower - now only 1.2 Mbs. The Call Centre just blame internal wiring in my house. I only stay with them because of free calls to other PO customers but otherwise would change asap.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    5 stars
Keynsham Post Office  
I have to say this, they are probably worse than the infamous Talk-talk. Dial-up speeds internet, I thought I was back in the modem days of the 1990's. How can any broadband be so slow these days ???. Spent nearly 3 hours on the phone the other night trying to get the speed improved. The first trained monkey said he was going to do a speed test, never came back, no speed test done either. The second orangutan said he would do the test and call back on my mobile. called back on my landline and got caught by the phone-blocker. The third idiot said it would be up scaled to the manager, still waiting to hear back on that one, not going to hold my breath. I have requested a refund for the rubbish service. STAY AWAY FROM THEM.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kidsgrove Post Office  
Post office broadband promised 5-7Mbps for my location and I did get that, between 3 and 6 in the morning, in the evening it went to the dizzying heights of 0.2!
Every time I rang customer services was in hold for at least 30 mins before I got to speak to a person and no-one seemed interested, they just kept telling me to do speed tests and that my speed might be all the line can handle!
Finally got through to someone useful who told me the customer retentions number (020 3747 1439) and after moaning at someone there I have got out of my 18 month contract with no charges and just received a refund of the years line rental I paid, back to BT for me, they might be more money but I never had a problem with them before!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Killingholme Post Office  
I've been with post office for over a year now & didn't have any problems until now. Just over 3 weeks ago my phone line was crackly & broadband kept dropping so o called po & after 4 days of talking to them on phone I replaced all cables filters etc they even sent me a new router & suggested I go to my local hardware shop & purchase a bt socket face plate which I refused to do, after 6 days I got the 1st engineer visit he replaced the bt socket & reported a fault in the exchange box outside. 3 days after that I got a second engineer who fixed fault outside & my phone & broadband worked for 2 days I replaced my house phone with a brand new one & didn't make any difference. If I plug in my landline my internet goes off until I unplug my phone then it comes back on after about 20 minutes still waiting to get this fixed will be phoning at 9am I paid a full months phone & broadband bill for 6 days of internet, my contract is almost up so going to check out other company's although I think bt is my best bet
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Kilmarnock.scotland Post Office  
I had the worst ever experience ever with the post office telling me I had service when I didn't, even when they get me to do a speed check and it doesn't work due to no internet. I was glad when the contract was over a few years ago. Unfortunately my wife has the memory of a goldfish and a couple of years later signed up again. Hell all over again. Now that the she has cancelled due to he contract being up we were told they would keep our number. Other providers have confirmed this. They have also slowed us right down - hence the review. You don't need this, nobody does.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Kilrea Post Office  
I have had a nightmare regarding my dealings with PO in that there was no follow up telephone call to resolve my issues.I will seriously consider my provider next time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Kilrea Post Office  
Not good at all. Broadband speed is consistently lower than advertised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kings Hill Post Office  

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