1,366 Customer Reviews over 35 pages
-
- Location
- Great Ayton, North Yorkshire
- Reviewing
- Post Office
- Date
- 2018-10-04
- Comments
-
Totally messed up my switch through their own incompetence, leaving me without broadband or phone for 3 days. I work from home and rely on both. I cancelled immediately and they are now trying to bill me a couple of hundred pounds. They will be talking to the Ombudsman shortly and compensating me. If anyone is tempted by their offers; DON'T DO IT!
- Location
-
- Location
- Great Dunmow
- Reviewing
- Post Office
- Date
- 2020-02-02
- Comments
-
Safeguard is blocking everything, even though it's turned off. Customer service is useless and won't reply to emails. Broadband speed is poor similar to talktalk.
- Location
-
- Location
- Great Yarmouth
- Reviewing
- Post Office
- Date
- 2016-09-19
- Comments
-
After cancelling line rental with the Post Office they still took the money even through they said they wouldn't.
I have had to make 2 calls to them to ask for the refund and one month on i'm still waiting.
There customer service on the telephone is appalling they don't listen to you, would not recommend.
- Location
-
- Location
- Greenfield
- Reviewing
- Post Office
- Date
- 2018-09-21
- Comments
-
Signed up for a new contract with them- now no internet been told it will take at least 5 days before I get broadband back! And can I ring them to see if it’s working! It’s a joe.
- Location
-
- Location
- Greenock
- Reviewing
- Post Office
- Date
- 2017-10-24
- Comments
-
Hi. Having trouble writing this review as my speed is between 0.27 and 0.50 Mbps. New router, 2nd in a couple of weeks, is just as bad as before. Customer service is dreadful - from people not putting notes on your account to people that sound like they're half asleep. Offering you a credit of £5 for your trouble... I'm getting married at the end of the week and can't get onto basic websites. Emailing from a phone is not easy. I'm off to Virgin then...! AVOID! P.S. lowest speed in the country - look it up!!
- Location
-
- Location
- Grimsby
- Reviewing
- Post Office
- Date
- 2016-12-03
- Comments
-
The broadband is shocking and there customer service is just as bad. Avoid at all costs. Also there very crafty in the fact that there cooling off period ends on the go live date. So if you end up not liking the service your stuck for the whole 18 months
- Location
-
- Location
- Grimsby
- Reviewing
- Post Office
- Date
- 2016-03-29
- Comments
-
Had no e mails for 5 days, reported it , customer services useless and no help whatsoever, they could nt care less. they dont know (or seem to care) when we will start receiving e mails again. wish Id never gone to post office and I am going to change my provider
- Location
-
- Location
- Guildford
- Reviewing
- Post Office
- Date
- 2017-10-28
- Comments
-
It appears the trouble with these sites is the only people responding are the people who have suffered problems. Since switching to the the Post Office over 18 months ago from Virgin who's broadband only worked around 3 days a week. Since joining I have had few problems and the customer service is the best I have experienced, you only have to wait a couple of minutes for a response, some sort of miracle compared with everywhere else
- Location
-
- Location
- gunnislake
- Reviewing
- Post Office
- Date
- 2016-10-31
- Comments
-
Not a bad service the only thing that let's this company down is the fact that they harass you for payment even if it's a day late, they also seem to cut me off the day I pay my bill, but yet when I ring to ask when I'm being put back on again they made me wait for two weeks before my services where even put back on and still demanded payment for the weeks that I had no phone line and Internet. The staff on the phone lines are rude and not helpful at all. The broadband keeps cutting off and the speed of the Internet get slower but when I ring up I get told that it's a wiring problem and that it will sort it's self out when it doesn't. The only good thing about the post office is affordable
- Location
-
- Location
- Hackney
- Reviewing
- Post Office
- Date
- 2019-11-03
- Comments
-
A terrible service. We have had post office internet for about 4 months and we can't even stream a video without it pausing several times. I have called the customer service in which I was spoken to with content and they have said I can only leave the contract if after 28 days they don't think my service is satisfactory. AVOID!
- Location
-
- Location
- Hackney
- Reviewing
- Post Office
- Date
- 2016-01-17
- Comments
-
Truly truly awful. We switched from another provider and have regretted it hugely since. The speed is so slow. The service drops off all of the time. The customer service is atrocious. If I could give no stars on this rating system that would be a closer reflection of our experience. It may be cheap, but it is just not worth it.
- Location
-
- Location
- Haddington
- Reviewing
- Post Office
- Date
- 2019-01-05
- Comments
-
Absolute joke of a company after 6 years and poor internet service im done still waiting on an engineer 1 year later Told on phone to unscrew the box and check it after doing this and seeing sparks get told they fixed it at there end must be magicians
- Location
-
- Location
- Halbeath
- Reviewing
- Post Office
- Date
- 2020-07-06
- Location
-
- Location
- Halifax
- Reviewing
- Post Office
- Date
- 2019-07-01
- Comments
-
Absolutely appalling service, engineer unable to install new line so rang to chase up new engineer, get passed from one department to the next, horrible hostile and rude call staff, incompetent managers. They cancelled my order without authorisation but still happy to debit my account. Beggars belief how they are able to get away with it.
- Location
-
- Location
- Halifax
- Reviewing
- Post Office
- Date
- 2015-09-22
- Comments
-
Customer services absolute rubbish. I moved into my current house 12 months ago and have had on going connections problems - all down to faulty routers. I'm on my third. After the second faulty router was sent out the Post Office then requested BT to inspect my internal line. The BT engineers found nothing wrong with the line, but did say the router was faulty. The Post Office gave me a third router, and on my next bill charged me £120 + VAT for the BT call out. Since then they can find no record, are still investigating the matter with no time limit to the investigation and customer services being totally unhelpful. Would I recommend the Post Office - avoid it like the plague, I and my extended family with Post Office services are all in the process of leaving.
- Location
-
- Location
- Halifax
- Reviewing
- Post Office
- Date
- 2019-11-03
- Comments
-
have the adsl , i mainly use for streaming 1080p youtube/netflix and downloading steam/torrents and it works well i get 17mbit constantly with no throttling not bad for £15 a month
- Location
-
- Location
- halifax
- Reviewing
- Post Office
- Date
- 2017-01-30
- Comments
-
I have been with post off broadband for about 3 years and haven't had any significant problems. customer service has always been excellent broadband speed and reliability has always been great. thanks to everyone at post office for a fantasic service.
- Location
-
- Location
- halifax west oyorkshire
- Reviewing
- Post Office
- Date
- 2015-11-07
- Comments
-
just recently gone with these clowns switched over from virgin cos they were getting to expenisve wish i had not have botherd the internet i sueless doens nothing but drop and cut out cant wathc live tv on it and as for the phone cnat here it thougha crikcery line going over to bt as soon as posibl might be moe epensive but since i need my internet and phone for uni think i will be better of in the long run
- Location
-
- Location
- Hammersmith
- Reviewing
- Post Office
- Date
- 2018-12-20
- Comments
-
I had Post Office broadband at a previous address and when I moved I thought I'd keep it to see if the move made any difference. It hasn't. It's still terrible. I always wake very early and use the internet for a couple of hours before going to work, when it lets me. It is extremely unreliable, constantly slow and stops all the time. I had BT engineers rewire everything and put in new boxes for the phone when I moved and when I phoned customer service about the broadband I was told that the problem was with the connection box in the house. I told the twit that they had just been put in and she was lost for an excuse but tried to get me to take the box to bits. They said they would send out a BT engineer but he would only wait 10 minutes and if I wasn't there I'd have to pay over £100. I took time off work, waited and nobody arrived. They said the problem was fixed at a junction box in the street and he didn't need to come to the flat. Customer service is worse than anything I've ever known. A total lack of communication, treat you like a fool and very difficult to get hold of. I'm looking for a new provider and I'll do it without telling them or giving a reason. Today it has been of more than on!!!
- Location
-
- Location
- Hampshire
- Reviewing
- Post Office
- Date
- 2019-04-30
- Comments
-
A recent Post Office broadband policy appears to be blocking access to any VPN service capabilities via the DSL connection. With my research, a security edict is in place requiring use of a VPN when accessing any sensitive resource when off-premise. I specifically use either Pro XPN or Express VPN both of which are now being blocked by The Post Office. I am only able to VPN connect slowly using a mobile hotspot or via public Internet such as the public library. This practice of blocking a trusted security method seems asinine at best for a service that allegedly promotes secure practices.
- Location
-
- Location
- Hampshire
- Reviewing
- Post Office
- Date
- 2019-10-20
- Comments
-
1st review - 'cos i'm happy!!!
Just spent the last 3 days of my life fighting through the range of broadband fibre suppliers - hell, really hell. Reading all the T&C, contacting them - murder, absolute murder.
Then came across the Post Office - well, I'm mortal and I thought Post Office - naw..!
But yes, yes, yes, yes!
They offer 35Mb fibre £22.50 unlimited, with ZyXEL router. They charge £7 for Anytime calls but give you 3 months FREE.
They are helpful, kind, soft and wonderful - at least the lady was. I came away from the purchase actually feeling good, happy, warm, cosy.
The point is that half the battle with customers is making them feel good about what they are doing.
The Post Office may seem like a naff sort of name but think twice.. they are (so far) the greatest!! (ps: bugger all the review sites!)
- Location
-
- Location
- Hampshire
- Reviewing
- Post Office
- Date
- 2016-08-15
- Location
-
- Location
- Hampshire
- Reviewing
- Post Office
- Date
- 2018-04-06
- Comments
-
Never use the post office broadband service, abysmal from start to finish.
Poor connection throughout, so much so they waved my early exit fee......or did they?!
Promises of the early exit fee being waved resulted in £172 being taken from my account 'in error'. Now the 3-5 working day wait for my money to be returned.
The WORST service I have received in a very long time
- Location
-
- Location
- Hampshire
- Reviewing
- Post Office
- Date
- 2017-08-31
- Comments
-
I was a Fuel Broadband customer, a happy one I hastily add. Post Office took over Fuel and its customers.
Post Office (Piss taker) charges former Fuel customers at £30.50 per month for a laughable bog standard broadband service at snail pace speed. Their Customer Service / Tech Support is last to none.
If you want to spend your all precious time on the phone to them, provide that it works, then sign up with them.
- Location
-
- Location
- hampton wick
- Reviewing
- Post Office
- Date
- 2019-11-11
- Comments
-
this has to be the WORST broadband - avoid if you can afford better deal , today took 4 min to open a single page, total waste of money
- Location
-
- Location
- hampton wick
- Reviewing
- Post Office
- Date
- 2019-11-21
- Comments
-
today i tested broadband speed- 2.7 ...this has to be the worst broadband on the market , post office -total waste of money , not worth even one star
- Location
-
- Location
- Hanley Swan
- Reviewing
- Post Office
- Date
- 2016-04-17
- Comments
-
Initally up to 6 Mb/s, but deteriorated since and recently as low as 0.3 Mb/s which is practically unusable. Costs less than BT but very much a case of 'you get what you pay for'
- Location
-
- Location
- harlow
- Reviewing
- Post Office
- Date
- 2018-02-11
- Comments
-
PLEASE READ THIS. THE WORST EVER CONNECTION DO NOT BUY FROM THEM LESS THAN 1 GB ALWAYS. CANNOT WAIT YO CANCEL ACCOUNT. DO NOT USE
- Location
-
- Location
- Harptree
- Reviewing
- Post Office
- Date
- 2019-02-06
- Comments
-
Have just tried to cancel a phone line as no longer needed. Guess what! It takes two weeks for a Open reach chap to stroll around to the frame and disconnect the wire. Its in the contract, but does not come up on the Post Office site, so the Post Office will get two weeks of line rental from me for nothing. Avoid.
- Location
-
- Location
- Harrow
- Reviewing
- Post Office
- Date
- 2019-10-15
- Comments
-
Warning - The people who answer the phones are lovely and it's cheap, but the broadband service is useless.
Just did a speed test now and it downloads at 1MB/s!! I can't go through a Netflix show without the internet dropping for a few minutes at a time. Moving provider now that my year is up. Avoid.
- Location
-
- Location
- HARROW
- Reviewing
- Post Office
- Date
- 2020-01-11
- Comments
-
I called post office at the time of when i was moving home and informed them to cancel my broad band at that time they agreed and 1 month later they called me and asked me to pay the bill for the services which i did not even use. So i explained this to them but instead of listening to their customer they started threatening me with bad credit score, they don t have an email where you can write to because on the phone everyone comes up with the different story and keeps delaying you to increase the bill. Worse company i have ever dealt with please avoid.
- Location
-
- Location
- Harrow, London
- Reviewing
- Post Office
- Date
- 2020-01-22
- Comments
-
I recently moved ISP because the total TV+BB+Phone package I previously has was out of contract and for the channels i was receiving, it just didn't justify the cost or taking out a new contract. Therefore I decided to split my BB+Phone and my TV into two service providers. I went with PO Broadband simply because they have some of the most competitive deals on the market.
Prior to the ISP switch, I received very good comms both in the form of email and post. The comms explained the contract I had signed up to and also the process of switching my ISP and when my service would go live. Shortly before my go-live date, the small broadband device was delivered.
When opening up the package it had the correct contents to get you going and to my surprise, a rather small wifi router. I immediately judged its performance without actually going live and though surely it wasn't up the job. Regardless, I got prepared and setup for the go-live.
On the go-live date, the service picked up as normal, no glitches and no real down time when attempting to establish a connection between the wifi router and the ISP. Brilliant I thought. Once the internet was available, I plugged in a few ethernet cables in the back and surely enough the connected devices received an internet connection. I immediately noticed the line speed was good and consistent. No real lag throughout the day and for a non-fibre connection, this was important. I finally began to reconnect the wifi devices around the home and as I was suspicious to see what the range through the property was, I walked around and tested the connectivity. It was great, the exact same as my previous ISP provided device, and they claimed they have the best range in the market! This little device was surely pulling its weight.
Since the connection (2 weeks), I have had a stable and reliable internet service paired with a good wifi connection. No complaints there.
I have looked on the online portal for my broadband and everything is laid out very neatly. No flashy gimicks or long loading times between the pages. A simple, straightforward website that lets me navigate to different areas concerning the contract I have. You can immediately do things such as view bills, change safety settings or purchase additional services. All very simple to use and easy to access.
Overall, I have had a great service from PO Broadband and I would recommend it to anyone who wants a cheaper alternative to the larger players in the market.
- Location
-
- Location
- Haslemere
- Reviewing
- Post Office
- Date
- 2020-05-23
- Comments
-
After years of failing broadband speed and paying more than most others... last night I had a download speed of 0.2 and upload of 0.5.... I decided enough is enough.. and I have gone !
- Location
-
- Location
- Hastings
- Reviewing
- Post Office
- Date
- 2016-03-04
- Comments
-
Wouldn't use if the last provider on earth. 6 years after terminating contract still in dispute and raising 3rd Ofcom case.
Stay away if you want any form of customer service.
- Location
-
- Location
- Hastings Emmanuel road
- Reviewing
- Post Office
- Date
- 2015-12-03
- Comments
-
I'm disgusted how been treated I was ment to have ur service a month ago still nothing it cost lots in callin u number times which al written for proof today promised b done wht surprise stil not I stayed in aswell I'll b takin this further trust and b warnin others not to use this service not acceptable maybe all a con I wish response ASAP as Monday be seekin help lucky Nt made payments hw many others hv suffered due to ur company il b emailing watchdog to nxt wk if Nt done many thanks
- Location
-
- Location
- Hatfield Peverel
- Reviewing
- Post Office
- Date
- 2015-10-14
- Comments
-
Appalling service, poor customer care and now to add insult to injury they have increased their prices. I'm 4 months into the contract after switching from BT but it is so bad I'm moving either back to BT or to Sky. DO NOT USE POST OFFICE FOR BROADBAND UNDER ANY CIRCUMSTANCES
- Location
-
- Location
- Haverfordwest
- Reviewing
- Post Office
- Date
- 2017-09-18
- Comments
-
So disappointed with post office broadband, changed from fule & was told nothing would change. I was misled, the speed of my broadband is now so slow, can't do the things I use to do before change. Takes so long to download things like Pay Pal before transaction is completed, time is up & it cuts out. Can't watch video clips, keeps on stopping & have to wait for it to restart, so just give up. Everything is running so slow, had many different broadband from various suppliers but never had one this bad. Was told when I complained at start of service it would pick up after few days, two months on still at snails pace.
I am stuck with this rubbish service for 18 months even though its been miss sold & not as promised. It in no way matches the broadband I received from fule, I would never advise anybody to have Post Office Broadband.
- Location
-
- Location
- Hawick
- Reviewing
- Post Office
- Date
- 2020-01-26
- Comments
-
Had 38mb broadband for 2 years had a few small problems but still reliable, signed up for another 12 months at 79mb/81mb and it has been absolutely crap, I have been trying for almost 4 months to get it fixed. Phone up support wait about 5 mins to speak to someone then while they are going through some checks they will hang up and they don't call back, so you start again with someone else they apologise and then tell you they have no record of a previous call? Can they take some details which is very annoying. They try to explain that I have 9 things linked to my broadband that is why it is slow they are the exact same things I had linked to my 38mb broadband and they were all fine, I have 9 items but only 1 or 2 linked up at any time, I also have 15 lights in my house but they are not all switched on. 1 year ago I would have recommended them now I would tell folk to steer well clear. Customer Service for the most part is shocking there are 1 or 2 that try to be helpful but they are the exception to the rule
- Location
-
- Location
- hayes
- Reviewing
- Post Office
- Date
- 2015-09-25
- Comments
-
Absolute rubbish. Speed oscillates between 300k - 15k / sec. Apparently we are "too far from the exchange" for a half decent connection. Basically it takes hours to download anything substantial (IOS updates, iTunes movies etc), that is if the connection doesn't break halfway through, then you have the dubious pleasure of starting all over again. Classifying this as broadband is taking the proverbial mickey.
- Location
-
- Location
- Helensburgh
- Reviewing
- Post Office
- Date
- 2020-12-29
- Comments
-
PO as internet provider have failed me (and I believe others) miserably at a time when we in UK are in virtual lockdown and depend on Fb/Social Media and other IT facilities to check on family and friends - and in my case, also vulnerable clients!!! This is day 3 of Safeguard issues and limited connectivity - no contact, no explanation, and now telephone line can't take any more calls!!!!! Unacceptable way to treat paying customers......Time to move providers me thinks
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.