Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1070 customer ratings since 2019-08-13 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1188 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
A recent Post Office broadband policy appears to be blocking access to any VPN service capabilities via the DSL connection. With my research, a security edict is in place requiring use of a VPN when accessing any sensitive resource when off-premise. I specifically use either Pro XPN or Express VPN both of which are now being blocked by The Post Office. I am only able to VPN connect slowly using a mobile hotspot or via public Internet such as the public library. This practice of blocking a trusted security method seems asinine at best for a service that allegedly promotes secure practices.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hampshire Post Office  
1st review - 'cos i'm happy!!!
Just spent the last 3 days of my life fighting through the range of broadband fibre suppliers - hell, really hell. Reading all the T&C, contacting them - murder, absolute murder.
Then came across the Post Office - well, I'm mortal and I thought Post Office - naw..!
But yes, yes, yes, yes!
They offer 35Mb fibre £22.50 unlimited, with ZyXEL router. They charge £7 for Anytime calls but give you 3 months FREE.
They are helpful, kind, soft and wonderful - at least the lady was. I came away from the purchase actually feeling good, happy, warm, cosy.
The point is that half the battle with customers is making them feel good about what they are doing.
The Post Office may seem like a naff sort of name but think twice.. they are (so far) the greatest!! (ps: bugger all the review sites!)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Hampshire Post Office  
Try using their Home Move service. I gave then 6 weeks notice. I then needed to change the engineer appointment and tried to contact them over 10 days ago. Despite repeated attempts I could not get through. I then sent them an email which was duly ignored
I finally got through today and they cannot send out an engineer till the 5th Sept. This is the day I start work in my new job - hopeless.
At the beginning of this year I was cut off for 3 weeks, a BT engineer had pulled my wire out of the exchange box. I have still have not had a refund.
Hampshire Post Office  
Never use the post office broadband service, abysmal from start to finish.
Poor connection throughout, so much so they waved my early exit fee......or did they?!
Promises of the early exit fee being waved resulted in £172 being taken from my account 'in error'. Now the 3-5 working day wait for my money to be returned.
The WORST service I have received in a very long time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Post Office  
I was a Fuel Broadband customer, a happy one I hastily add. Post Office took over Fuel and its customers.

Post Office (Piss taker) charges former Fuel customers at £30.50 per month for a laughable bog standard broadband service at snail pace speed. Their Customer Service / Tech Support is last to none.

If you want to spend your all precious time on the phone to them, provide that it works, then sign up with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hampshire Post Office  
this has to be the WORST broadband - avoid if you can afford better deal , today took 4 min to open a single page, total waste of money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hampton wick Post Office  
today i tested broadband speed- 2.7 ...this has to be the worst broadband on the market , post office -total waste of money , not worth even one star
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hampton wick Post Office  
Initally up to 6 Mb/s, but deteriorated since and recently as low as 0.3 Mb/s which is practically unusable. Costs less than BT but very much a case of 'you get what you pay for'
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Hanley Swan Post Office  
PLEASE READ THIS. THE WORST EVER CONNECTION DO NOT BUY FROM THEM LESS THAN 1 GB ALWAYS. CANNOT WAIT YO CANCEL ACCOUNT. DO NOT USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
harlow Post Office  
Have just tried to cancel a phone line as no longer needed. Guess what! It takes two weeks for a Open reach chap to stroll around to the frame and disconnect the wire. Its in the contract, but does not come up on the Post Office site, so the Post Office will get two weeks of line rental from me for nothing. Avoid.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
Harptree Post Office  
Warning - The people who answer the phones are lovely and it's cheap, but the broadband service is useless.

Just did a speed test now and it downloads at 1MB/s!! I can't go through a Netflix show without the internet dropping for a few minutes at a time. Moving provider now that my year is up. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Harrow Post Office  
I called post office at the time of when i was moving home and informed them to cancel my broad band at that time they agreed and 1 month later they called me and asked me to pay the bill for the services which i did not even use. So i explained this to them but instead of listening to their customer they started threatening me with bad credit score, they don t have an email where you can write to because on the phone everyone comes up with the different story and keeps delaying you to increase the bill. Worse company i have ever dealt with please avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HARROW Post Office  
I recently moved ISP because the total TV+BB+Phone package I previously has was out of contract and for the channels i was receiving, it just didn't justify the cost or taking out a new contract. Therefore I decided to split my BB+Phone and my TV into two service providers. I went with PO Broadband simply because they have some of the most competitive deals on the market.

Prior to the ISP switch, I received very good comms both in the form of email and post. The comms explained the contract I had signed up to and also the process of switching my ISP and when my service would go live. Shortly before my go-live date, the small broadband device was delivered.
When opening up the package it had the correct contents to get you going and to my surprise, a rather small wifi router. I immediately judged its performance without actually going live and though surely it wasn't up the job. Regardless, I got prepared and setup for the go-live.

On the go-live date, the service picked up as normal, no glitches and no real down time when attempting to establish a connection between the wifi router and the ISP. Brilliant I thought. Once the internet was available, I plugged in a few ethernet cables in the back and surely enough the connected devices received an internet connection. I immediately noticed the line speed was good and consistent. No real lag throughout the day and for a non-fibre connection, this was important. I finally began to reconnect the wifi devices around the home and as I was suspicious to see what the range through the property was, I walked around and tested the connectivity. It was great, the exact same as my previous ISP provided device, and they claimed they have the best range in the market! This little device was surely pulling its weight.

Since the connection (2 weeks), I have had a stable and reliable internet service paired with a good wifi connection. No complaints there.

I have looked on the online portal for my broadband and everything is laid out very neatly. No flashy gimicks or long loading times between the pages. A simple, straightforward website that lets me navigate to different areas concerning the contract I have. You can immediately do things such as view bills, change safety settings or purchase additional services. All very simple to use and easy to access.

Overall, I have had a great service from PO Broadband and I would recommend it to anyone who wants a cheaper alternative to the larger players in the market.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Harrow, London Post Office  
After years of failing broadband speed and paying more than most others... last night I had a download speed of 0.2 and upload of 0.5.... I decided enough is enough.. and I have gone !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Haslemere Post Office  
Wouldn't use if the last provider on earth. 6 years after terminating contract still in dispute and raising 3rd Ofcom case.
Stay away if you want any form of customer service.
  • Speed
    2 stars
  • Reliability
    2 stars
Hastings Post Office  
I'm disgusted how been treated I was ment to have ur service a month ago still nothing it cost lots in callin u number times which al written for proof today promised b done wht surprise stil not I stayed in aswell I'll b takin this further trust and b warnin others not to use this service not acceptable maybe all a con I wish response ASAP as Monday be seekin help lucky Nt made payments hw many others hv suffered due to ur company il b emailing watchdog to nxt wk if Nt done many thanks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings Emmanuel road Post Office  
Appalling service, poor customer care and now to add insult to injury they have increased their prices. I'm 4 months into the contract after switching from BT but it is so bad I'm moving either back to BT or to Sky. DO NOT USE POST OFFICE FOR BROADBAND UNDER ANY CIRCUMSTANCES
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hatfield Peverel Post Office  
So disappointed with post office broadband, changed from fule & was told nothing would change. I was misled, the speed of my broadband is now so slow, can't do the things I use to do before change. Takes so long to download things like Pay Pal before transaction is completed, time is up & it cuts out. Can't watch video clips, keeps on stopping & have to wait for it to restart, so just give up. Everything is running so slow, had many different broadband from various suppliers but never had one this bad. Was told when I complained at start of service it would pick up after few days, two months on still at snails pace.
I am stuck with this rubbish service for 18 months even though its been miss sold & not as promised. It in no way matches the broadband I received from fule, I would never advise anybody to have Post Office Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Haverfordwest Post Office  
Had 38mb broadband for 2 years had a few small problems but still reliable, signed up for another 12 months at 79mb/81mb and it has been absolutely crap, I have been trying for almost 4 months to get it fixed. Phone up support wait about 5 mins to speak to someone then while they are going through some checks they will hang up and they don't call back, so you start again with someone else they apologise and then tell you they have no record of a previous call? Can they take some details which is very annoying. They try to explain that I have 9 things linked to my broadband that is why it is slow they are the exact same things I had linked to my 38mb broadband and they were all fine, I have 9 items but only 1 or 2 linked up at any time, I also have 15 lights in my house but they are not all switched on. 1 year ago I would have recommended them now I would tell folk to steer well clear. Customer Service for the most part is shocking there are 1 or 2 that try to be helpful but they are the exception to the rule
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hawick Post Office  
Absolute rubbish. Speed oscillates between 300k - 15k / sec. Apparently we are "too far from the exchange" for a half decent connection. Basically it takes hours to download anything substantial (IOS updates, iTunes movies etc), that is if the connection doesn't break halfway through, then you have the dubious pleasure of starting all over again. Classifying this as broadband is taking the proverbial mickey.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hayes Post Office  
Terrible service, changed over to Post office for phone and broadband July 18, so far every bill is higher than my previous provider EE, Broad band has been intermittent from day one, the no internet for 2 weeks, everytime I phone up, they're too busy, shocking customer service, they don't have a clue, first blame BT line, then BT blame router, eventually got new router, still not right, I've made over 20 call's, no help. I was told I'd get a discount on my next bill. Never happened. Rubbish, don't be fooled by their cheap deal! £19! Rubbish more like £45++ !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hemsworth Post Office  
Broadband was due to start last Wednesday. Did not even receive the router until the Friday (after being disconnected from our old provider on Wednesday in anticipation of changeover) and even this required multiple phonecards escalated up the call chain... just for basic start up necessities! Then once the router arrived it was another day until it could even access the Internet, at a whopping 0.88mb download speed. One week on, and we average less than 1mb download - tonight it is 0.55mb and basically unusable.

Awful broadband, awful customer service, DO NOT BUY POST OFFICE BROADBAND.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hereford Post Office  
I wish i had read these reviews before i jumped head first into a contract with this broadband provider. I get less than half of the promised internet speed they said i would receive. Most nights its only just capable of checking emails, if i want to steam a movie then i have more joy hot-spotting my mobile phone as the home broadband cant even load the initial intro.

the fact that your right to cancel the service if you are not happy expires the day before you go live is an absolute joke. This does not allow you to even see or use the internet to make an informed decision on their product.

i have now been in a three week post office battle and i feel this could go on much longer as i refuse to pay £200 to get out the contract when i falsely sold it in the first place.

AVOID THEM LIKE THE PLAGUE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hereford Post Office  
Recently browsing for a cheap broadband service I decided to sign up with the Post Office - unbelievably without checking their reviews. After signing up and having the engineer booked,I rather belatedly read them which sent me into a blind panic! Straight away I decided to cancel installation and sign up with a more expensive and therefore I thought better quality broadband provider. It was my step-daughter who pointed out that people only tend to leave bad reviews and only a very small minority take the time to leave a positive one with regards to this sort of thing.SO! I went ahead and I have to say that I have experienced nothing but a 5* service - from the initial organisation and communication regarding initial installation to the customer services team (I had to call twice for some advice) and now the broadband connectivity and speed. I was prompted to leave this review by my step daughter - a technically savvy city manager, who, having just stayed with us and working from home (in a very rural cottage somewhere in the Herefordshire countryside) declared that our post office broadband was just as good as her more expensive provider and she didn't experience any lull in speed or connection and is considering transferring to them!
In short, I am over the moon and if I had taken any notice of these bad reviews I'd now probably be paying twice as much!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Herefordshire Post Office  
Never never go anywhere near the post office 2 months to get connected and still no broadband. And they keep sending me bills for service I have not received from them. Also asked to contact BT from them told to pay 50 pound and they will Recredit me at a later date. Because they can't sort out there bills.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Herefordshire Post Office  
Absolutely shambolic. Contacted PO on 9 September, agreed you service would go live 15/09, fabulous. But it didn't happen. PO took the line from my current supplier but failed to connect it. So no landline and no broadband since 15/09. 5 phone calls to PO from my mobile which I get charged for and they just kept apologising and promising to sort it out, eventually I emailed them and cancelled the order. Today they called my mobile and left me a voicemail saying they had been calling my landline - What landline???? I haven't got a working landline because they haven't connected it!!! 47 mins on the phone today from my mobile and finally cancelled the service. I'm still without a landline and broadband and this has been the most disgraceful, incompetent, frustrating experience ever. No wonder PO is a dying entity
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertford Post Office  
unreliable and most the time very slow, cuts out at least twice a day and lately getting worse. starting to look around for better deals.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
hertfordshire Post Office  
Totally reliable, never drops out, slow speed but cheap so it suits me. Long range router and I can print from my computer with WIFI so a faultless service for me.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
High Peak Post Office  
It’s a shame really as have been with the post office for 6 years and any issues have been sorted previously. On the 24th of April I was unable to see my e mails as post office decided to take my e mail address off and lost all my e mails. I have rung them 7 times over the 10 days since as each time get told a manager will ring back which never happens, put a complaint in which they should ring back, again no call. After 4 attempts of a manager ringing back I have given up. Today I was told the manager dealing with my complaint was on holiday day after I logged it until the 10th. Disgusting if they are but I feel it’s all lies. They have deleted and lost my e mails, I am trying to log on to deal with my mortgage break but can’t, it is causing me so much stress that a company can do this and have the worst customer service I have ever experienced. I am currently looking at who to move to and get out of my contract early, if you value your safe personal data I wouldn’t use post office. Worst ever customer service and not worth the hassle or any benefits. Think they should get rid of their managers as obviously they dint do anything at all. Useless is an understatement. I feel they have broken gdpr rules by deleting my e mail address. 0 out of 5 not even worth a 1. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
High peak Post Office  
don't even go there. What a useless shower they are. Customer services com[pletely ignored all of my instructions and really messed up my broadband for me. Despite the fact that I cancelled my order within 14 day cool off periopdf, they carried on and disconnected my ISP and connected theirs. They constantly lied to me about their intended actions and despite multiple calls to so called customer services, I was left without broadband for 4 weeks and they have taken £126. from my bank for cancelling a service which I never agreed to. They are despicable and should be avoided at all costs unless you want endless grief from this crew of delinquents. To call them service providers is a total abuse of English language. They are awful, appaling, unreliable and dishonest. Don't go anywhere near them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Highland Post Office  
Mother in law aged 75 got broadband for first time from PO. Told would have broadband speeds of between 9 and 15 Mbps. She bought her first ipad and discovered her speed when using wifi was actually between 0.1 and 0.4, that was when the signal was strong enough to allow her to run a speed test! I spoke to customer services for her and was told she would have to run three speed tests over the course of a day and submit them. She did this and was then told wifi tests were no good as BT will only accept a test from a lap top connected by an Ethernet cable. I called the technical department to advise them she does not own a lap top and was basically told that was not their problem and in any event broadband and wifi were different services and they were not responsible for wifi speeds and people needed to ask the right questions before signing up. Bottom line was they would not do anything but would put me through to customer services who could arrange to compensate her as she was being charged from the 24th her start date even though she did not even receive her modem until the 29th. Held for customer services for almost 30 mins and then hung up. She is contacting another provider tomorrow! Can't give a star rating AVOID
Hillsborough Post Office  
Switched to them about 3 weeks ago but unfortunately they have not managed to get broadband working. Currently only getting under 1mb and often not even that. Having to switch to another provider shortly. I must say customer service staff have been extremely helpful, patient and courteous at all times, unfortunately let down by the technology.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Hilmarton Post Office  
Abolsutely disgusting from the Post Office. Poor broadband speed, phoneline keeps dropping out after 5 minutes and extremely rude and incompetent staff. I regret signing up to this and will be cancelling soon. The staff do not want to help in any shape or form and then when I insist on technical enginnner coming out to solve the issue they reitorate the fact that a £140 charge will be payable. Absolutely disgusting and will never be returning with these p***** ever again. Disgusted and livid and shame on all the employees I have dealt with particularly Lewis from preston technical department if that is his real name. PLEASE AVOID THIS DISGUSTING COMPANY AT ALL COSTS.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holloway North London Post Office  
If I could give minus's I would, worst broadband I have ever used, basically paying for nothing as it buffers constantly making anything impossible to watch via amazon firestick. Can't wait for the contract to come to an end. AVOID AVOID AVOID !!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holmes Chapel Post Office  
The very slowest broadband ever do not touch them with a barge pole stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holmfirth Post Office  
Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Home Post Office  
Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Home Post Office  
i cannot get any satisfaction
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
home Post Office  
Absolute rubbish. Can't use I played, can't fill out forms on line as it is so slow you get timed out. Tech service not much help spoken to three different ones and all have given different excuses for lack of broadband at times and slowness.Stay well clear, useless company.
Hornsea Post Office  
On 3rd July I received an email from them informing me that I now had a post office broadband contract, with no further explanation. This made me think I had been the target of ID fraud, and I rang them in a state of concern.


It was explained to me that POBroadband had bought Fuel Broadband, and I was informed that my monthly bill with you would be £30 a month. I objected to this, as my bill with Fuel had been £17 a month and felt it was unreasonable that they had bought Fuel and instantly added £13 on to their customers bills, and the only notice given was an email informing me that I had a new contract with them. At the end of the day I had an existing contract with a company they have purchased that they are now unwilling to fulfill.


After some debate it was agreed my bill would now be £20 a month. On 5th August I was sent my bill, and it was £22.50, as a £2.50 call bundle had inexplicably been added on, despite the agent having been told that I had no landline.


I called today to get this amended, and the first person I spoke to fobbed me off and then put the phone down on me. I called back, and while being on hold again I logged into my account and looked at the terms on there, somewhat annoyed that I appear to not only to have been transferred onto a new contract where I pay more, but now also have a contract with a company with very poor customer service, where my every contact with you to date has been entirely unsatisfactory.


On the website in the account details section it shows a summary of my package. I noted that here it states that under the terms of this package I get a free wireless router.


On asking about this (after sorting out the initial charging issues) I was told that I am not a new customer, as I have transferred from Fuel Broadband. I pointed out that I was on a new contract, so therefore I am a new customer, and I am certainly a new customer of your company having had no dealings with you until a week ago. At the end of the day if Fuel Broadband customers were existing customers then surely we should have had the existing terms of our contract honoured. It seems we are new customers when it suits PO Broadband, but not treated as well as other new customers who you give the free router too!


Incidentally, I also noted that on Comparethemarket.com they show up at the £20 rate, so its a pretty cheeky company policy to make Fuels customers pay £30 and then have to call you to reduce it... and argue like hell to get it down to the £20 they offer other new customers.


I was placed on hold 4 times as I went though all manner of departments for an hour, each time having to explain all this again and again, but ultimately to be told their company policy is we are not new customers (just new contracts) and therefore we get no free router... despite it saying we do on the account details page of the website. I was then told that this would be passed on to someone who could make a decision on this matter, as to whether as a gesture of good will to a very dissatisfied new/switched customer a new router could be sent out.

I received a call from someone in technical support who had been told none of this , and when it was raised gave me the same drivel about Fuel customers not getting new routers as we're not new customers by whatever backwards logic the (cost-saving) company uses to make its policies.


He told me all I could do was email support, which is what I did.

I was then called back 4 days later and told that I would be sent a free router as gesture of goodwill.

However, I was then billed £29.16 for this 'free' router, which the company is refusing to to pay back, and every agent I speak too just tells me that they do not do free routers and that this is the charge for a router, and they cannot refund it. They also say I have noew accepted the contract and cannot cancel for 18 months.

I have therefore not only been charged for something that was promised for free, but also have been duped into entering an 18 month contract I do not wish to be in, with a company with the worst customer service I have ever experienced in my life. I am now considering legal action, and would advise everyone to steer clear of PO Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield Post Office  

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