1,366 Customer Reviews over 35 pages
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- Location
- dunkeld
- Reviewing
- Post Office
- Date
- 2016-07-22
- Comments
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DO NOT GO TO PO broadband. Like all other reviewers I have learnt lesson hard way and wish I had read reviews first!! BB speeds download 0.5 upload 0.3mb With Plusnet and BT Hub I could download TV catchup and watch whilst downloading within a few minutes. Downloading via PO takes overnight for one hour program SD. However looking at other reviewers I appear to be fortunate I can do this. Had BB since January and tied in to 18 month contract. Unable to use smart TV or stream from internet. Took about an hour this morning to watch 2 minute video for work pension purposes as kept buffering. Paid phone line 12 months advance. Customer services tells you to check your own internet speeds. Thought that was their job. I agree they are reading from script. Too complicated for me and I imagine it would be then be I would have to pay for engineer etc. I will try a better router as PO one cheap and nasty. I actually used BT hub router for plusnet plusnet operator talked me through setting it up as delay receiving it. Wish I'd kept it! Don't say I didn't warn you......
- Location
-
- Location
- Dunoon
- Reviewing
- Post Office
- Date
- 2018-09-23
- Comments
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Download speeds are useless. They have too many customers on a channel. I have measured the data rate and recorded this across a wide range of dates and times using both Google and the Supportal that they say should be used. Average for Google is 2.65Mbps and 2.97 for Supportal. However, first thing in the morning the full bandwidth is usually available (8Mbps) but in the evening it is down to around 300kbps. I complained but they said everthing was OK. I don't think they understand that they have to allocate more channels at busy times when the bandwidth is being shared between many customers. Or maybe they are avoiding extra costs that might be incurred from doing this. Internet connection is frequently lost due to no bandwidth remaining for my connection. I don't stream films and would be quite happy with 4Mbps. I sometimes work from home and it can become a real problem as the day progresses. I am now switching to a different supplier.
- Location
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- Location
- dunsfold
- Reviewing
- Post Office
- Date
- 2017-02-11
- Comments
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Slow speeds often under 0.90mbps, can't watch any video even tiny ones. Drops out several times a day. raised 5 tickets, each one says its been fixed but it hasn't. Not impressed, I will have to go back to plusnet as soon as i can escape, but took out 18month contract. When on phone to tech they seem very attentive and say they will call back but hey, they don't! poor - such a shame i had hoped they would surpass the giant BT but no, just cheaper..
- Location
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- Location
- Dunstable
- Reviewing
- Post Office
- Date
- 2017-01-10
- Comments
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Just awful. Every day it drops out for hours on end. I've had a few days in a row where it does not work at all. Every day I have to reboot it several times. Customer support was good. They reset it from their end, gave me a new router and even got BT to change the telephone wire. However it just never works properly. Avoid at all costs.
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2021-03-11
- Comments
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STAY AWAY! This is the worst broadband we have used! We have been with them 2 months now, worst mistake moving to these cowboys!
The speed is so slow and the broadband connection drops out multiple times a day for periods of time. No problems with our previous supplier.
The customer service is total dog ****. They have now sold the service to Shell Fuel! The service couldn't get any worse.
I would give them 0 stars if i could.
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2018-01-29
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2017-10-08
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2018-04-13
- Comments
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Absolutely the worst ever!!! AVOID THIS AT ALL COSTS!!!
Slow unreliable and the most pathetic signal strength
- Location
-
- Location
- durham
- Reviewing
- Post Office
- Date
- 2015-12-28
- Comments
-
DO NOT GO WITH POST OFFICE BROADBAND! This has to be the worst possible internet and telephone service ever. I was sold telephone and internet and it has been nothing but a joke since day 1. The "Go Live" date came weeks after the agreed date, the internet is extremely low, to which I received the excuse that as a Post Office customer, we are second class to BT (who control the exchange) and we can only get a maximum of 2mbps because BT give their customers the best service before others. Now call me whacky, but should you get the service you pay for the same as everybody else. but lets face it, every company provider of every service these days are just ripping you off and couldn't care less about you, only you're money is important. it's about time this thieves were made to give the service they advertise. Well and truly sick.
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2019-09-28
- Comments
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I've had internet with several companies (talk talk, plus net, Skype..) but I never had a problem at all. Post Office has been a nightmare. I was promised a minimum of 5mbs but I'm lucky if I get 1.5mbs. Even my Amazon stick can't work on that speed... After 3 engineers coming to my house and about 20 calls - customer services said that everything is ok on their end and they couldn't do anything.... However, still couldn't connect and it was on and off all the time. After phoning twice daily to complain they allow me to go without paying the leaving early fee as a goodwill - however it was cos they couldn't provide service since fist day... Avoid this company...
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2019-03-13
- Comments
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I recently took out a fibre broadband contract with the PO. Initially speeds were much lower than estimated however when I contacted the PO about this the technical helpdesk were easy to contact, very helpful and arranged for Openreach to investigate. Speed is now within estimate, my only small criticism is that it took 8 days to resolve.
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2017-08-23
- Comments
-
I have been with the Post Office for around seven years now. I have to say I've stayed with them because they are cheap. I've always found the customer service poor but I've eventually been able to sort out the various problems I've had over the years.
I've had numerous issues with the landline for making calls that have all been fixed with no extra cost and also was charged for transferring my number when I moved home without being told there was a cost (after weeks of complaints this was finally waived).
The broadband has always been quite slow and intermittent at times but I've always gotten by with it.
Recently they have stopped sending my quarterly bill to me and I am only finding out once I've had the overdue letter through the door. This time I received nothing at all until they have put a call bar on my landline.
This is the last straw and I would seriously reconsider if you are looking to start a contract with the post office.
- Location
-
- Location
- Durham city
- Reviewing
- Post Office
- Date
- 2018-10-13
- Comments
-
Today we have had over 42 drop outs with the modem turning red.
We have been with the post office for over 2 years and have had the engineering people out multiple times. They can't understand what's wrong and post office customer service always blame the filter and say it needs changing (we have a draw full of changed filters) these cost £1 each from any hardware shop.
Our bill started off at £18 a month now it slowly went up monthly and now it's £40-43 a month for a service we don't recieve ontop of the bill we pay subscription charges on Amazon and Netflix and disneylife so we lose out on all when we can't watch them
We are giving our money away and today we have emailed them with a complaint as loyal customers who never missed a payment they either fix this or they permanently cut us off ontop of that the router is not as secure as they make out as there has been network attacks by IP spoofers so have demanded a full investigation if nothing gets done we will take the matter up with the local citizens advice bureau and the ombudsman as it causes stress and arguments in the home when the devices and TV goes off. Customer service seem to be quite understanding and say they wouldn't be happy either but when there's been over 50 calls there going to say anything. If they carry on with a network that doesn't work there going to lose all there customers.
We will either get the router turned off permanently and never get broadband in again or move to sky.
This service is terrible we are basically giving our money away for nothing
- Location
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- Location
- Dursley
- Reviewing
- Post Office
- Date
- 2017-09-05
- Comments
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We were switched over by Post Office broadband to high speed fibre-optic yesterday, which required a new router. We use four Apple computers in the house - and every one of them crashed as soon as they were connected to the new router. And by crashed I mean absolutely jammed up solid - we couldn't run diagnostic and repair tools, and the computers couldn't even be shut down or restarted. It took an entire day to work out how to get the Macs running again - and then as soon as you reconnect the router it does it all over again. We've never had problems as severe as this with the Apple's ever before. The two Smart TVs in the house work OK via the router, and iPads, iPhones and iPod Touches, and a Samsung phone work OK via the wifi - but we now cannot connect any of the Macs to the internet without them jamming up completely again every time we try. So we're having to rely on a couple of iPads for accessing the internet until the problem is resolved - if it can be resolved. We may have no other choice but to switch to another provider. There is obviously a major compatibility issue with the routers and Apple computers. One of the Apples won't even start up at all now and has the 'blue screen of death' even when disconnected from the router. Not only that but the broadband keeps cutting off constantly even when using the devices which still work. The reliability of the service up until this has been increasingly diabolical too - cutting off and slowing right down almost constantly. I wouldn't recommend this ISP to anyone - and especially not if you're an Apple user - and you don't want your Mac 'killed'. It took a lot of technical skill to get them functioning again which may be above the skill level of most people - and what use is broadband if you can't use it to connect to the internet at all. I recommend you use ANYONE ELSE except the Post Office if you have any sense. They also aren't answering their phones - and their service website has said 'the site is being updated' for sixteen hours - which does not instill confidence in their company service standards. I have NEVER encountered problems this severe with any service provider EVER before.
- Location
-
- Location
- E14
- Reviewing
- Post Office
- Date
- 2020-03-12
- Comments
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If your getting it for gaming. Dont make the mistake of going for this broadband, speed is so bad and they will keep you in contract and the worst tech support who dont know anything.
- Location
-
- Location
- E15 4JW
- Reviewing
- Post Office
- Date
- 2020-07-08
- Comments
-
Very very bad internet, cant even talk over internet calls like whatsapp, have to switch to mobile data every time. Why and how can Fibre optic internet be this rubbish? take them over 10 working days to reply a email
- Location
-
- Location
- Ealing
- Reviewing
- Post Office
- Date
- 2017-09-30
- Location
-
- Location
- Earl Shilton, Leic's
- Reviewing
- Post Office
- Date
- 2018-08-30
- Comments
-
The router is deliberately configured to prevent the use of casting devices (Chromecast etc) and technical support can't & wont help the customer overcome this problem
- Location
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- Location
- East Dorset
- Reviewing
- Post Office
- Date
- 2016-11-29
- Comments
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Nothing to worry about really, I changed back to Post Office after a couple of years with Talktalk, never had any major probs until this weekend, when, along with everyone else (or so it seems) intermittant router failure to connect with the system. I too have been cut off by them when trying to phone. I notice someone else managed to speak to them and was old it should be back to normal in 72 hours - hey ho !!
- Location
-
- Location
- East Grinstead
- Reviewing
- Post Office
- Date
- 2018-01-26
- Comments
-
Worst decision I ever made. Switched providers from Sky to Post Office. Post Office switched off my Sky then left me with no broadband and told me it would take a week to sort. Only after blasting them on Twitter did they attempt to sort it in 24hrs. Problem was it would only work on my laptop not my phone nor catch up TV. Rang tech support they told me that that as I had internet connection any issues with my phone were my problem and same for TV. Impossible to log in non phone - several people have tried it and its impmossible. I am cancelling the contract I have had it 3 days. Rubbish don't use.
- Location
-
- Location
- East Lothian
- Reviewing
- Post Office
- Date
- 2017-09-28
- Comments
-
I haven't had an internet connection since the beginning of September. I have phoned numerous times and are promised new routers, line tests, return calls and engineer visits which never happen. The staff couldn't care less and keep blaming me. I have had all the wiring from the front door to the router replaced so it isn't this. I am at my wits end so have emailed the CEO. I'm not holding my breath though. Steer clear of the Post Office and their services.
- Location
-
- Location
- East Midlands
- Reviewing
- Post Office
- Date
- 2016-06-24
- Comments
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They failed to live up to their extravagant claims about their broadband service, which was non-existent. It would take us 1/2 an hour to get on to our bank account then it lost the signal part way through the transaction. Trying to get on to any websites , say to look at holidays, was impossible.They claim download speeds of about 14mbps which is simply not true. On the tests they did on our behalf, after I complained, the speed was less than 0.5 MBPS. So they agreed to cancel the contact.
- Location
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- Location
- East Sussex
- Reviewing
- Post Office
- Date
- 2016-10-05
- Comments
-
I had to leave PObroadband because of .5 Mbps speed!
but, IT WAS NOT THE FAULT OF POBROADBAND but BT who give out lines to their competitors, with too many subscribers on, therefore slowing down the speed.
BT this means BT have an unfair advantage and practise unfair market competition
PO broadband did their best
- Location
-
- Location
- east yorkshire
- Reviewing
- Post Office
- Date
- 2016-12-23
- Comments
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Broadband has been slow from the outset but accepted this as we live some way from a town. it appears that other providers are much quicker, even in our area too.
Customer service is also very, very hazy with disinterested and aggressive call staff.
- Location
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- Location
- Eastbourne
- Reviewing
- Post Office
- Date
- 2017-06-14
- Comments
-
Do not take out a contract with the post office!
We are moving house and have 3 months left on an 18 month contract, according to customer service we have two options, either pay a cancelation fee or sign up for another 18 month contract at the new property! I am quite happy to take the existing contract to the new property and then decide what to do in September but the post office won't do that!
This is blackmail!!
- Location
-
- Location
- Eastbourne
- Reviewing
- Post Office
- Date
- 2019-01-01
- Comments
-
Hi all,
Internet speed constantly drops and crashes.
Completely unreliable.
After 3micro filters and and engineer visit still having the internet crash. I requested I could pay for an upgrade to fiber. Unfortunately sir we do not provide fiber in your area .
They offered to cancel the contract free of charge in writing . Then I see my bank accounts has been hit with 2 transactions for £74 over the Christmas period.
Never use this low life company.
The people on the phone are friendly enough they just have to deal with the company bad products.
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2018-07-07
- Comments
-
have only been with them just past the cool off period and have been plagued with service dropouts lines tested perfect no other faults found used several malware checkers and different antivirus scannes etc yet the minute i switch on there ZyXEL router within minutes it starts getting non stop requests to access the router managment remotely. so far most denied my password was changed so first reset it and added new password . CS now claim its a matter for police not them every 40 mins every 16th failed remote access attempt the broadband connection gets dropped this is just another version of a DOS attack to interupt ones service the fact they claim they cannot do anything is disgusting even with the ip changing dynamically it still excactly the same only other time i experience this level of dropping was when with TalkTalk broadband is it a budget thing that BT dont give the discounting companys security for I wonder
- Location
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- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-08-08
- Comments
-
I am really disappointed about how bad is the quality of broadband. I have to keep on resetting the modem at least twice a day if i am lucky otherwise more. This of course happens always during work hours which is quite annoying specially because i work from home and is really affecting my ability to work. Promise that if i lose the job because of them they will receive a letter from my lawyer.
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-02-25
- Comments
-
Post office broadband.. I wouldn’t call it that it’s worse that dial up! Painfully slow! You pay for minimum 8 and get 2 to 6 at best! Absolute joke! And you can’t cancel after it goes live and you’re stuck paying for it for the whole contract! I can’t wait to leave! Netflix doesn’t work if I pick up my phone trying to install internet security on my pc with their speed? Forget it!
- Location
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- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-07-30
- Comments
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I had them for about 6 months. For the first couple of months everything went well, then problems started. The modem keeps on disconnecting at least a couple of times p/day, of course always when i need broadband because since covid19 I have been working from home. I also live 100m away from the outside exchange and the signal is also very slow and there is no excuse because i am alone and nobody else has access to the modem. I am waiting to get to the end of my contract so i can change it. Never again with them. The worst broadband ever
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2017-10-28
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2019-09-21
- Comments
-
Absolutely horrendous service. Picked the same speed as my previous provider but received under half but before that they sent the wrong equipment so although my service was live. I had to wait 4 days to get it working. When it was that’s when I was receiving the problems. After multiple calls and they done several ‘fixes’ they then told me my line was capped at 6mb speed. Which is a lie because in the past I’ve had upto 74mb speed. Utter disgrace of a service, customer service is friendly if not somewhat useless. I paid the early termination charges a month after my contract started since I couldn’t deal with them anymore. Watching a simple YouTube video would often buffer for 2-5 minutes. Avoid at all costs, completely incompetent.
- Location
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- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-11-10
- Comments
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After 7 months having non internet connection or having it but really badly, we contacted multiples times trying to get a solution due to the bad connection at home where I do work.
Each time me and my flatmate contacted the customer services department trying to get a solution, the answer they gave us is " We cannot help you out " without even check what was the issue.
Last month( after trying to get it during at least half year), the company sent an engineer to check the speed and the router, who confirmed us Router should be changed due to the device has more than 4 years and the issue could come from it.
The next day, after his explanation, we contacted Post office to ask for a new router. They refuse to replace it due to they did not have any evidence of router issue, lying to us because engineer confirmed he will pass the information to them.
We are changing provider because is unacceptable the behavior this company has with their clients , not caring AT ALL about issues could be easy fixed and not accepting to provide any kind of compensation regarding the issues we are having for more than 7 months.
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2018-12-03
- Comments
-
It is totally rip-off company. Customer service not answering the phone at all.
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-03-04
- Comments
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So far waited for over a month to get fibre connected. Three engineers have so far failed to work out how to connect my house. Just got another appointment for over a week away bearing in mind how long we've already been waiting and they have the cheek to still charge the full £30 installation fee.
Useless.
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2016-05-28
- Comments
-
The problems started when trying to buy the broadband package on the website, which had a technical problem. The next issue was difficulty in trying to speak to an advisor as the automated system wanted a land line number (we don't have one). We eventually got through to an advisor and we were then given a date and time for an engineer to visit our address. Two weeks later and the engineer failed to appear. Another call to the PO resulted in an assurance that an engineer would visit shortly. Yet another two weeks have passed and no engineer has appeared or any communication from the PO. Needless to say we have cancelled our order. Truly terrible service and it is amazing the PO is still in business if this is what the average potential customer experiences. Not happy.
- Location
-
- Location
- edinburgh
- Reviewing
- Post Office
- Date
- 2019-11-08
- Comments
-
my speed was topping out at 1.5mbs
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-05-21
- Comments
-
The worst broadband I have ever had. Service cuts out all the time. F you only use the internet to look up the odd thing, this is the service for you. However if you stream tvs, are studying or have to work from home. This provider is no good for you! The customer service is rubbish, will lie to you. Also the router provided is really poor quality and prone to breaking. This is my 2nd and have only had this provider for 5 months
AVOID.AVOID.AVOID
- Location
-
- Location
- Edingale staffordshire
- Reviewing
- Post Office
- Date
- 2017-01-02
- Comments
-
Changed to post office a month ago since then I have experienced nothing but trouble with my internet speed I cannot do anything with it. I rang their helpline to no avail after about a 15 minute wait each time the person(s) that I spoke to hadn't got much idea first person I spoke to told me to dismantle my incoming telephone socket & if that didn't work go on the internet and do a speed check 3 times a day for the next week and forward it on to BT . The second person informed me that she would do a line test which I was informed it was ok then I was told she had increased the speed to a much higher setting so I did a line test and it was no different from the 2.5 I have been receiving all along,I was also informed that if an engineer had to attend there would be a charge of £140 of which I would have to pay if I wanted to resolve the problem. I think I was told this in order to stop me complaining too much . If anyone is thinking of changing to post office for their internet (DONT BOTHER ) I cannot believe I've got to endure this poor service for the next 18 months until my contract is finished.
- Location
-
- Location
- Edmonton
- Reviewing
- Post Office
- Date
- 2017-08-23
- Comments
-
This company should be ashamed of them selves for deceiving people to join their broadband. It is absolute crap. Please please, do not make the mistake I made in joining them. I joined and it took one month to get it up and running, when it did, the speed is zero after I was lied to at the time of joining that it is a fast broadband. I gave one star because I could not leave it black. Post office broadband should be closed down. They are deceptive.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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