Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1068 customer ratings since 2019-08-10 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1185 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
So many negative reviews on here!!
I joined 5 months ago and have had no problems. So many people don't understand how broadband works saying slow speeds etc! Its BT openreach who cap speeds, if you're on the talktalk technology you will have better speeds as it's new. same speeds as talktalk, sky, plusnet etc it's all the same network!

Customer service is good, could be better, it's cheap, reliable, and pleased with how much it costs me. Can't complain! :)
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Essex Post Office  
Terrible internet provider - I do not rate them AT all. Customer service is appalling; lack of communication, incompetency and some of their staff really help to make you feel stupid. The internet drops out quite constantly and is slow. If you don’t plan to stream or use your internet for anything other than a quick Google once in a while, then it’ll be fine. Else you’ll end up trying to cancel, being told that’s all fine and still being charged £30 for the privilege of having Internet you don’t want. Really disappointed service and will wholeheartedly avoid in the future. I suggest you all do too.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Post Office  
Months of horror. Turns out despite checking before hand that infact an IP stream was only available so after taking my money, which I am still trying to get back, I could only get 0.3 Mbps . Disorganised customer service, endless waiting, line going dead, complaints just in a circle of nothing and no conclusions. Can't complain enough.....dreadful from being to end and still out of pocket. Don't touch the post office, even my parents are out of pocket and very upset....worst company to deal with probably in this country
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Post Office  
If you are thinking of taking out broadband with the Post Office, please think again. I don't often post reviews but given the appalling service I have received, I wanted to make sure others don't make the same mistake!
I moved house recently, so needed to transfer my broadband over to my new address. A simple task made difficult due to the archaic computer system that insists you phone up twice; once to cancel the contract and a second time to actually start a new contract at your new address. Apparently it can't cope with making more than one change to your account!
They insist on you taking out a new contract and in my case a more expensive one!
Once moved, I had to phone again to ensure things had all moved over. Unfortunately, there seemed to be some problems and I ended up phoning every day for a week to try and get it resolved and for my broadband to be moved. I sent countless emails their customer service with no reply, and nobody seemed to be able to actually tell me how much my new contract would cost.
Once I did have the service, it was dreadful. If you try and watch catch up TV the connection drops out, the internet is hit and miss and you have long periods of no service at all.
I contacted the customer service and was told that unless it dropped below 1.8mbps they did not log it as an issue. Also they recommended using the ethernet cable if I wanted to connect to the internet rather than wifi.
So, I am paying £23.00 per month for very little service. I can't watch catch up TV, the internet is almost unusable and the phone line crackles. If I terminate the contract I have to pay £250.
If I could give zero stars I would, because they don't even deserve one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Post Office  
We transferred to P.O. broadband because of Sky price increase, worst decision ever, we got phone line on 10 Nov. and were kept waiting for broadband till 7th Dec, getting download speed of .89. We made constant calls to customer/technical services, and never resolved. In all honesty they should not be operating a BB service, not fit for purpose, so we have now gone back to sky, although we cancelled in the 14 days, just waiting for them to try and charge us for early exit!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
exeter Post Office  
I don't know what's happened to the Post Office, but I certainly would recommend AGAINST choosing them in future. Initially, 2 years ago, I dealt with mostly good Call Centre staff, (excluding their insistence on paying by DD, which I refused, having already been paying by S/Order instead, perfectly efficiently).
Over the last 6m-1yr, my internet speed, accessibility and freezing has become progressively worse, to the extent that I have lost very important work, missed priority deadlines and been unable to access valid pages when necessary.
The latter response of their Call Centre has been "change the white 'adaptor' socket lead", "unscrew the wall socket and plug into the socket inside" (which also happens to reveal bare wires in doing this), "run the speed test websites yourself" (despite not having internet access), "borrow someone else's pc/laptop" and "if we have to send an Engineer out, it will cost you £140"! (This doesn't count the times they tell you to do the standard reboots, checking of leads, turning power off, unplugging and putting your pen in the hole in the back of the router... ). I have still been left with no access, have had to pay to visit local Internet Cafe, missed deadlines for online payments and applications, (NEVER received an apology,) nor received replies to numerous e-mail queries when fed up of calling "Support". Think they must have moved Call Centre overseas as nowadays there is a distinct lack of communication too! I shall now, reluctantly, have to seek phone and broadband elsewhere.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Exeter, Devon Post Office  
I'm getting more stressed by the day. Poor speeds, doesn't like my i Mac Pro , doesn't connect to my hp printer. Keep well away if you value your sanity!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exmouth Post Office  
I had Post Office BB for 1 year and went for it because it was the cheapest deal at the time. The old adage 'you get what you pay for ' could not be truer. During the time I paid for this service I was NEVER able to use my smart TV functions and get catch up TV because the speed was so slow and all I experienced was buffering. I called PO technical department on numerous occaisions and each time after conducting 'tests' they told me they had fixed the problem. They even sent me a new router and again claimed to have fixed the problem and closed my case. The problem was never sorted and I was never able to use the services I had paid for. As soon as my contract was up I switched to BT and from day one I had a full uninterupted service and am now able to use all of my catchup and BT Sport services without any problems whatsoever. DO NOT BE TEMPTED BY THE CHEAPER PRICE; it's not worth it , total waste of money, time and effort!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fairford Gloucestershire Post Office  
As a broadband provider, utterly shocking. I'd seriously recommend to avoid. One android device is all it can cope with before a meltdown occurs. This was recommended to me and I'd never recommend to even my
Worst enemy. I do understand that the post office is trying to diversify to keep up with modern demand, but reading other reviews and based on my own experience, you've got it royally wrong here
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Falkirk Post Office  
Utterly Hopeless. customer service can take up to 5 weeks to respond. There is no live customer service it is only email. If you lose your password they POST it to you!!!!!
They do not respond at all and there is no online account management. If you want to pay your bill you have to phone them. Archaic and outdated service. Avoid at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Felixstowe Post Office  
Ashamed to be fooled by this company for broadband. Nearly two weeks without Internet, lots of phone calls and still no further forward. Notes ain't read when phoning in so constantly repeated myself.
Let down massively. Mbps 1.1
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Felixstowe Post Office  
Don’t use this company. I don’t recommend to anyone. The worst broadband ever I have used.
I don’t have signal when I am moving from one room to another room. When I called them they said we don’t support WiFi we cannot do anything about it . I knew that it is a technical problem with the condition and the socket but they don’t want to send an engineer because it cost them money and they don’t want to resolve the issues. I am very angry they taken my money every month but they don’t want to fix the issues and I cannot cancel my contract because they will charge me I have to put up with my issues till my contact is finished.DONOT USE THIS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Feltham Post Office  
Started off well but speed has dropped over the first 3 months of my contract - now intend to complain - we'll see what transpires!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Fencehouses, Tyne & Wear Post Office  
Post Office Broadband rides on the TalkTalk network, so is privy to exactly the same problems as TalkTalk. Namely in my case its habit of dropping the connection *at least* once a day. As a person who streams almost all my media, this is very frustrating.
I'll be switching again when the contract is up.
TBH my speeds aren't too bad--they have run slow on occasion, but it's rare--and I've never had much reason to contact customer services, but their website kinda stinks when compared to something like SKY's app.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Fife Post Office  
I am appalled by Post Office's service. Phoned them 2 wks ago as I was moving and their broadband looked like a good deal and when I told them the importance of broadband for my work, they reassured me that it would be fine. I explained it was a new build property and they said that wouldn't be a problem. Router arrived swiftly, and text msg arrived yday to say engineer would be there between 8-1 and make sure someone was in the property - my dad travelled 120 miles to make sure someone was there. Today, no engineer arrives, I phone and I am told that there is a delay because it is a new build property. 1) they already knew this, 2) they texted yday to let me know and engineer was coming, what changed. I was then met with rude, abrasive service with no answers/explanations and certainly no responsibility or apology. Swiftly cancelled my order!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fife Post Office  
Broadband speeds of between 3.43 and 5.52
Thinking of buying a carrier pidgeon to get extra speed!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fife Post Office  
terrible terrible terrible. shocking speed and shocking reliability. were off back to bt. initially good service and good with the phone lines. but broadband - minisully-narrow band more like.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Fife Post Office  
I only gave them 1 star because incouldn’t give them any less.
My broadband isn’t even connected yet even though it was supposed to be live 3 days ago. And now I’m being told I cant cancel because I need to give them 30 days to repair the fault.
Don’t understand how it’s possible to have a fault on something i don’t have! I’ve spoken with at least 6 different people about it and never had an consistency in their reply’s. It appears as if they make it up as they go along. I was cut off on numerous occasions and even after giving them 2 contact numbers and given assurances Thai if we got cut off then I would be called straight back, yep you guessed it I’m still waiting. I will be getting out of this contract as quickly as I can and if your considering joining the PO DON’T. I would run as far away as I could to avoid it. Bad, bad, bad,
I just wish I’d read the reviews before agreeing the years contract
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fk7 Post Office  
I was a customer for a number of years before switching to Virgin. We were unaware there was anything wrong until we started getting letters from debt collection agencies. The post office are unable to send us a final bill and have written the debt off except they haven't. Every 12 months it's a new debt collection agency and customer services are incapable of doing anything about it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
Fleet Post Office  
left plusnet to go with PO worst thing ever 0.03 mps nothing at all loads up, cant do online banking nothing , PLEASE LOOK FOR A BETTER PROVIDER.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Flintshire, North Wales Post Office  
What can I say that hasn't been said by others, basically my partner signed us up with PO because it was the cheapest, but there is a reason for this, pity hadn't seen the reviews before! Since 'go live' (or should I say go dead) on 5 April, the broadband has not worked more than it has worked and even when it does work it is soooo slow, more like old dial up. Is the worst broadband 'provider' ever!!! Customer service was quick to answer but have not fixed problem. Ran line test and said all ok. Said an engineer would come out on one of two days (today Monday or tomorrow) but on Sunday I got a call to see how broadband was now. It was actually working ok for once so I stupidly thought it was fixed. Customer service said an engineer had checked it but found no problems (I now wonder if anyone has actually been out as I was previously told they may need to come into the house and they had no appointments until Monday). I was told by customer services that the problems could be due to the wind - never heard that before - and that if it reoccurs call back and they will get an engineer out to the house (which is why I think no one has checked it and they just don't want to get engineers out!) Anyway Sunday night, 10pm no boadband again, gave up trying to connect after an hour. And this morning patchy and keeps saying no internet. I really wish had not left Sky (they wanted to put prices up) never had any problems with them. I don't think the problem with PO is in the house, in the street or anywhere else, but is basically the PO - they can't provide a reliable, stable broadband connection. Do not sign up with them or touch with a barge-pole, unless you want constant disconnection and slow service!! Is not fit for service!! Have had to save this to copy and paste as keep losing connection to post review! Will have to just use my mobile data to tether (wish I could invoice PO for this!) as no broadband at all!! Help, I can't put up with a year of this!!
FOLKESTONE Post Office  
Hi, my partner signed us up to the Post Office b/b a month or so ago and since its gone live on 5 April we have had no bb each day - it constantly disconnects or drops to unusable speeds. I would like to move but we are tied into a 12 month contract with a service not fit for purpose (I am using my mobile data to tether and is almost used up!) Is there any deals we can do with BT to swap (someone said that BT will pay to move customers from other suppliers?) Thanks.
FOLKESTONE Post Office  
Very poor quality for people who like to play on-line games
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ford,Litherland Post Office  
Engineer turned up to install 6th Sep 2017, could not find the external fault on BT line, so simply left, not a word.
Had to chase him down the road to ask, what was happening?
Told me, he only gets paid for work he can do.
I asked what happens next, he said to call the post office in a few days.
Then walked off, FAILED.

I am disgusted that the post office pays people on ZERO hour contracts.
No wonder he left, BT don't help third party engineers on the BT kit.

This is BT kit the post office plays on you all know.

BT is stopping third party companies from using the network 100%.

BT is a scamming corporation that scams the post office with this poor access to the system and lines.

Remember BT was paid MILLIONS to make the UK ADSL compatible.
Yes, it is here in Forres, but ZERO capacity for new lines!

So MPS this is a SCAM saying covering 95% of the population.
Yes, its in TOWN but not available!

SCAMMING BRITTAN what else do you expect from FACELESS corporations.
Forres Post Office  
I was a loyal customer for 6 years but have decided to leave because of very poor customer service .my finishing date for calls/ broadband was 23rd March however they have decided to stop my broadband one week early but when I phoned customer service they said it was not worth sending an engineer as I was leaving PO .WIth such poor service I would not recommend PO to anyone thank god I am going back to BT
Fort william Post Office  
I left BT to take out a contract with The Post Office. That was a mistake. The internet is ok during the day, on weekdays, but quite poor on weekends, and has been awful in the evenings, when needed most. Staff at Customer Service were helpful, and keen to help, but nothing has ever really come of it. I suppose you get what you pay for, and this was the cheapest broadband around...
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Fort William Post Office  
switched from EE to post office, excellent service, a consistent 11mps, had it for 9 months now, far better than EE, very pleased.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
fylde coast Post Office  
Honestly if I could give 0 stars I would.
Incredibly slow internet, uploading any files usually causes the internet to go down completely.
Customer service department was okay until we got put through to tech support who hung up on us. When we rang back they were rude and unhelpful. We went round in circles with them for months. Cannot wait to leave once our contract is up. They charge £200 if you leave early. Save your money & sanity & avoid them
Gateshead Post Office  
I was tempted to PO Broadband by price and of course the wonderful non-existent lure 0f a £50 Amazon Voucher/card.
The broadband was painfully but I was assured this would speed up after a few days, which it did to just the broadband of anyone I know.
Annoyance 1 - Broadband just stops and goes dead for no good reason for unspecified periods of time. You can all imagine the annoyance of downloads failing, films freezing, webpages refusing to open waiting for the internet sign on the box yo go from red to green.
Annoyance 2 - I was promised a 50 Argos card/voucher thing. I only noticed this on MoneySavingExpert while looking for another (ANY OTHER) provider.
Anoyance 3 - On approaching customer service about the internet link at the bottom right being off while the router was showing connection I was instructed to go out and buy multiple cables to test it. Cheek.
Will be switching VERY soon and will NEVER go back unless I hear better things. Stick to delivering letters, your only slow at that not unbearably rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gateshead Post Office  
Your internet that you provide is the worst possible!!! Is utterly unreliable unstable and not worth even 1 pound per month ... is ABSOLUTELY disgusting... i hope to get a new provider very soon you should be ashame with such a rubbish service!!
Gateshead, Newcastle Post Office  
I have written to the CEO Tim Parker re my appalling service. Waiting for a reply. How do I find the names of senior shareholders as I plan to inform them of the really, really awful service. Have contacted POBroadband 45 times in 12 months. Their apologies are absolutely worthless. Indeed they are insulting. Must have had over 100 apologies! One single kept promise would be welcome
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
GL5 2HP Post Office  
I remember years ago living in a house with Post Office internet. Constant problems of very limited speed and reliability. Now I am staying with a freund and speed-test came back at <.5mbps when it can return a result at all. Post Office cannot be bothered to spend the money needed to provide a decent service and as a result they throttle the speeds to dial-up speeds evenings and weekends. How the Post Office has been able to act like a communist apparatchik and deliver such a rubbish service for all these years amazes me. DO NOT BUY POST OFFICE INTERNET! IT IS THE 21st CENTURY AND NOT STALINIST RUSSIA YOU DONT HAVE TO BE THANKFUL JUST TO BE ABLE TO SEND AN EMAIL!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glamorgan Post Office  
The only positive thing I can say is that customer service is fast which is a good thing because you will be using it quite often. We recently moved here from the US so we had no clue about which services were the best. We idiotically chose it because hey.. it's the Post Office right, how can we go wrong with a big company plus the shorter 12 month contract and a price was so low it almost screamed out "join us and let us abuse you"closed the deal.
An abuse us they did. First it was the signal dropping on an almost daily basis. At first I attributed it to wind and the doggie telephone line coming into our house but even on calm days it turned out to be the same. Things seemed to progressively deteriorate. Download speeds were usually consistent at about 12-14Mbs.(you only need 5Mbps to stream HD video. All these service selling you 60Mbps are a waste of money unless you are a film junkie and have ten movies running at the same time.) But the biggest issue is the upload speed which is dreadfully slow. I got 0.13Mbps on one of the speedtests. Im not a tech but latency seems to be important and has some effect on slooooow surfing. Best to avoid Post Office unless you are a masochist and you will be handsomely rewarded.
  • Customer Service
    5 stars
glasgow Post Office  
broadband is really bad always cutting out
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
After many years being with PO I decided to switch to a new provider ,Simply because they're cheaper and with PO every bill would be different or higher and hard to understand.Switching was supposed to be easy........I contacted my new supplier and soon after they gave me the date when my service will go live with them. .As I would always pay for 3 months upfront with post office broadband ,The bill they created was also for 3 months. broadband, I was advised by their customer service to not pay it and wait for the adjusted final bill for only 1 month....However I didn't receive the right bill and I was constantly harassed by post office to pay the total for 3 months! I phoned them to explain the situation and asked for the right bill.They kept sending me letters or phoning me that my bill is overdue, Intimidating that this will have an effect on my credit score and so on.....I decided to write a complaint and over the sudden, few days later I FINALLY got the proper bill! HURRAY!! ...But this is not the end of the story...... The letter I got yesterday ( 29.11.18) was for the right amount and to be paid by 8th December. Today (30.11.18) I GOT ANOTHER LETTER STATING THAT THEY STILL HAVEN'T RECEIVED THE PAYMENT, AND THAT THE OUTSTANDING AMOUNT MUST BE PAID IMMEDIATELY?? I mean REALLY?? I had to ask and explain my bill for a month! and you're again intimidating me with your letters? The reason why the bill hasn't been paid yet is because YOU HAVE A MESS IN YOUR SYSTEM!!! how can you possibly send me one day the bill that should be paid within 9 days, and the next day the bill ordering to pay immediately?? NEVER AGAIN!!AVOID !!shame you cant add attachments to this review!! how you can send completely different statements in 1 day apart!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Glasgow Post Office  
Really terrible service and customer service was very poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
Cant wait till the contract ends. It spends more time off than on and when it is on its so slow. Old dial up was faster
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
Just swirched phone and broadband. Phone ok but no broadband service for at least 3 days. No help on help line i’m now paying for aservice that they cannot seem to provide
  • Satisfaction
    1 star
Glasgow Post Office  
I only went live yesterday and my daughter said the speed, or lack of it, is awful and unacceptable. My Netflix won't work nor fire stick and just been on phone to Lucy, customer service, with Post Office based in Selkirk. Nice girl but not technical. I'm about to email and cancel contract and contact Ofcom as I would encourage everyone to do.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
How they can get away with calling themselves broadband! Ha!
They can't even deliver mail on time, what was I thinking that their broadband was any better!
Ridiculous speeds, laughable ’connection’ and what was worse, the make up charges and tell you it's your fault when you have the paperwork that proves your right.

You would be better just sitting in McDonalds and use their wifi rather than having this ”convenient” connection at home.

Waste of time and money and really not worth the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  

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