Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.5 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 750 customer ratings since 2020-05-13 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,318 Customer Reviews over 33 pages

  • Reviewer
    Location
    East Midlands
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They failed to live up to their extravagant claims about their broadband service, which was non-existent. It would take us 1/2 an hour to get on to our bank account then it lost the signal part way through the transaction. Trying to get on to any websites , say to look at holidays, was impossible.They claim download speeds of about 14mbps which is simply not true. On the tests they did on our behalf, after I complained, the speed was less than 0.5 MBPS. So they agreed to cancel the contact.
  • Reviewer
    Location
    East Sussex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had to leave PObroadband because of .5 Mbps speed!
    but, IT WAS NOT THE FAULT OF POBROADBAND but BT who give out lines to their competitors, with too many subscribers on, therefore slowing down the speed.
    BT this means BT have an unfair advantage and practise unfair market competition
    PO broadband did their best
  • Reviewer
    Location
    east yorkshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Broadband has been slow from the outset but accepted this as we live some way from a town. it appears that other providers are much quicker, even in our area too.
    Customer service is also very, very hazy with disinterested and aggressive call staff.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Do not take out a contract with the post office!
    We are moving house and have 3 months left on an 18 month contract, according to customer service we have two options, either pay a cancelation fee or sign up for another 18 month contract at the new property! I am quite happy to take the existing contract to the new property and then decide what to do in September but the post office won't do that!

    This is blackmail!!
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hi all,

    Internet speed constantly drops and crashes.
    Completely unreliable.

    After 3micro filters and and engineer visit still having the internet crash. I requested I could pay for an upgrade to fiber. Unfortunately sir we do not provide fiber in your area .

    They offered to cancel the contract free of charge in writing . Then I see my bank accounts has been hit with 2 transactions for £74 over the Christmas period.

    Never use this low life company.

    The people on the phone are friendly enough they just have to deal with the company bad products.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    have only been with them just past the cool off period and have been plagued with service dropouts lines tested perfect no other faults found used several malware checkers and different antivirus scannes etc yet the minute i switch on there ZyXEL router within minutes it starts getting non stop requests to access the router managment remotely. so far most denied my password was changed so first reset it and added new password . CS now claim its a matter for police not them every 40 mins every 16th failed remote access attempt the broadband connection gets dropped this is just another version of a DOS attack to interupt ones service the fact they claim they cannot do anything is disgusting even with the ip changing dynamically it still excactly the same only other time i experience this level of dropping was when with TalkTalk broadband is it a budget thing that BT dont give the discounting companys security for I wonder
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am really disappointed about how bad is the quality of broadband. I have to keep on resetting the modem at least twice a day if i am lucky otherwise more. This of course happens always during work hours which is quite annoying specially because i work from home and is really affecting my ability to work. Promise that if i lose the job because of them they will receive a letter from my lawyer.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Post office broadband.. I wouldn’t call it that it’s worse that dial up! Painfully slow! You pay for minimum 8 and get 2 to 6 at best! Absolute joke! And you can’t cancel after it goes live and you’re stuck paying for it for the whole contract! I can’t wait to leave! Netflix doesn’t work if I pick up my phone trying to install internet security on my pc with their speed? Forget it!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I had them for about 6 months. For the first couple of months everything went well, then problems started. The modem keeps on disconnecting at least a couple of times p/day, of course always when i need broadband because since covid19 I have been working from home. I also live 100m away from the outside exchange and the signal is also very slow and there is no excuse because i am alone and nobody else has access to the modem. I am waiting to get to the end of my contract so i can change it. Never again with them. The worst broadband ever
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Comments
    Hi I got switched over to post office broadband without my knowledge never got email or call to tell me I had a new different provider . Internet speed was under 2 mb very very slow also . They also charged me £33.50 per month when I used to pay only £18 per month and I only noticed by accident when I checked my bank statement . I called them 3 times to complain about switchover without my knowledge . First 2 times I called I got real bad customer service who were not even able to answer my query . . So I. Called after 3 months oh slow internet. Speed to complain and was told there is not even a complaints. Procedure as all complaints. Are down to the managers. Disgressiom Wich is absoluteley not good enough , I then asked to speak to a manager and was told the manager was to busy to come speak to me on the fone. I then decided to cancel my services with them and they said I had to pay another months worth of service first Wich is not acceptable . . Not a good service at all with no decent customer service with no complaints procedure . I'm now thinking of taking legal action for the lies about the service they told me also they still expect me to pay another bill for a service they did not provide. Anyone willing to go with them must be crazy so I urge anyone enquiring not to go to post office broadband . It took over an hour for me to speak to the cancellation department . Terrible provider..
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely horrendous service. Picked the same speed as my previous provider but received under half but before that they sent the wrong equipment so although my service was live. I had to wait 4 days to get it working. When it was that’s when I was receiving the problems. After multiple calls and they done several ‘fixes’ they then told me my line was capped at 6mb speed. Which is a lie because in the past I’ve had upto 74mb speed. Utter disgrace of a service, customer service is friendly if not somewhat useless. I paid the early termination charges a month after my contract started since I couldn’t deal with them anymore. Watching a simple YouTube video would often buffer for 2-5 minutes. Avoid at all costs, completely incompetent.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After 7 months having non internet connection or having it but really badly, we contacted multiples times trying to get a solution due to the bad connection at home where I do work.
    Each time me and my flatmate contacted the customer services department trying to get a solution, the answer they gave us is " We cannot help you out " without even check what was the issue.
    Last month( after trying to get it during at least half year), the company sent an engineer to check the speed and the router, who confirmed us Router should be changed due to the device has more than 4 years and the issue could come from it.
    The next day, after his explanation, we contacted Post office to ask for a new router. They refuse to replace it due to they did not have any evidence of router issue, lying to us because engineer confirmed he will pass the information to them.

    We are changing provider because is unacceptable the behavior this company has with their clients , not caring AT ALL about issues could be easy fixed and not accepting to provide any kind of compensation regarding the issues we are having for more than 7 months.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is totally rip-off company. Customer service not answering the phone at all.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So far waited for over a month to get fibre connected. Three engineers have so far failed to work out how to connect my house. Just got another appointment for over a week away bearing in mind how long we've already been waiting and they have the cheek to still charge the full £30 installation fee.

    Useless.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The problems started when trying to buy the broadband package on the website, which had a technical problem. The next issue was difficulty in trying to speak to an advisor as the automated system wanted a land line number (we don't have one). We eventually got through to an advisor and we were then given a date and time for an engineer to visit our address. Two weeks later and the engineer failed to appear. Another call to the PO resulted in an assurance that an engineer would visit shortly. Yet another two weeks have passed and no engineer has appeared or any communication from the PO. Needless to say we have cancelled our order. Truly terrible service and it is amazing the PO is still in business if this is what the average potential customer experiences. Not happy.
  • Reviewer
    Location
    edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    my speed was topping out at 1.5mbs
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband I have ever had. Service cuts out all the time. F you only use the internet to look up the odd thing, this is the service for you. However if you stream tvs, are studying or have to work from home. This provider is no good for you! The customer service is rubbish, will lie to you. Also the router provided is really poor quality and prone to breaking. This is my 2nd and have only had this provider for 5 months
    AVOID.AVOID.AVOID
  • Reviewer
    Location
    Edingale staffordshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed to post office a month ago since then I have experienced nothing but trouble with my internet speed I cannot do anything with it. I rang their helpline to no avail after about a 15 minute wait each time the person(s) that I spoke to hadn't got much idea first person I spoke to told me to dismantle my incoming telephone socket & if that didn't work go on the internet and do a speed check 3 times a day for the next week and forward it on to BT . The second person informed me that she would do a line test which I was informed it was ok then I was told she had increased the speed to a much higher setting so I did a line test and it was no different from the 2.5 I have been receiving all along,I was also informed that if an engineer had to attend there would be a charge of £140 of which I would have to pay if I wanted to resolve the problem. I think I was told this in order to stop me complaining too much . If anyone is thinking of changing to post office for their internet (DONT BOTHER ) I cannot believe I've got to endure this poor service for the next 18 months until my contract is finished.
  • Reviewer
    Location
    Edmonton
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company should be ashamed of them selves for deceiving people to join their broadband. It is absolute crap. Please please, do not make the mistake I made in joining them. I joined and it took one month to get it up and running, when it did, the speed is zero after I was lied to at the time of joining that it is a fast broadband. I gave one star because I could not leave it black. Post office broadband should be closed down. They are deceptive.
  • Reviewer
    Location
    Einthoven
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Stay away from this and spare yourself from a lot of frustration. Internet is completely unpredictable and don't even bother contacting customer service they're no use. Worst internet provider we have ever used and we've tried a few.
  • Reviewer
    Location
    Ellesmere
    Reviewing
    Post Office
    Date
    Comments
    Purchasing Post Office Braid Band should come with a Health Warning as their package also provides unnecessary stress, expense and time wasting.
    What you need to be aware of is the advertised Brand Band speed is in fact correct - as it is supplied by another provider, so the speed into the property /router is perfectly fine, and that is all The Post Office guarantee
    Where it all falls down is the quality of their router. Signals down to 9/10.
    The arguments/statements I be given as I patiently tried over months of phoning to have the service satisfactorily rectified:
    We only guarantee speed into the property
    You can't expect to get a Lamborghini for the price of a Mondeo. What?
    From the router, it will depend on the thickness of your walls
    It depends how many devices you use - so if you have a laptop, and 2 mobiles i.e. then divide guaranteed speed by 3
    I need a new ADSL filter - which I then bought at my expense. No improvement
    You have a "rogue router". New router sent, no change
    What you need is a range extender, that will put the signal all over your property. But if I haven't got a satisfactory signal from from router what is the point of extending that
    After persevering for over 2 months I asked to be released from contract - yes I could at cost of £198 - What?
    As I was not unreasonably looking to make mobile calls over Wifi and didn't expect to need to make landline calls, which I now had to and be charged extortionate rates.
    I turned off all devices bar my mobile, sat mobile on top of the router, no Wifi call.
    Called and asked if it was reasonable for me to expect hat service, at which point they released me without cancellation fee.
    Go with anyone else for sanity and service. BT perfect. EE perfect. They have no problem - decent routers.
  • Reviewer
    Location
    Enfield
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    677kbps that is all i have to say.

    Cheap but not cheerful at all not even a little bit.
  • Reviewer
    Location
    Enfield, Middlesex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!!!! I am desperate to leave my contract. The customer service is appalling. Making me feel wrong for asking about when WiFi will be restored!!!! As soon as my contract ends I'm off!!!! Post Office employ Customer service workers with MANNERS!!!!! Disgraceful! I'm going to change providers at the first opportunity. Been a customer for nearly 5 years!!!! Treated appallingly.
  • Reviewer
    Location
    Epsom
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Ok for basic service but dont expect any support.
  • Reviewer
    Location
    Esher, Surrey
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I subscribed because of the cheap monthly fee. A mistake. The router is alsways slow, it hangs 3 or 4 times a day and no service at all 2 or 3 times a month. Takes me back to the computing of the 1990's. This PO service would have been fine in the days of 8086 processors and Windows 1 but is totally inadequate for today's hardware and software demands.
  • Reviewer
    Location
    Essex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I hadn't actually signed up for PO Broadband, and having read this I am not going to - I was desperate to leave TalkTalk, no technical problems (fortunately) though I dread to think what it might be like as TT were a nightmare when my elderly mother moved, and also when we changed BB provider from TT at work.
  • Reviewer
    Location
    Essex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    AVOID AT ALL COSTS!!! They keep taking my direct debit on the wrong day and don't rectify it i’ve asked three times. The. Tell me i’ve Never asked. The broadband drops of 20 times per day, they blame everything but their own **** show of a service. I signed up to the 12 months at £15.90. I’m pulling it out as soon as my new sky hub arrives. I have 6 months left to run, i’ll Pay for the two side by side until the contract is up. Never ever again will I use this utter excuse for a service.
  • Reviewer
    Location
    Essex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Moved to the Post Office from Sky. Wish I'd never moved - internet constantly drops and there is no one available to help.
    I've raised multiple tickets and still to this day not even had an acknowledgement that my ticket has been received/assigned.

    To be honest I wish I hadn't gone for the cheapest supplier and instead stayed with Sky or another reputable supplier as there is nothing worse than when the product is not working and no one to help you.

    AVOID and pay a few £ extra for a proper service!
  • Reviewer
    Location
    Essex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Staff at the call centres are always really friendly and helpful and I've never had an issue with them whenever I'd call so I cannot fault this - HOWEVER, you get what you pay for.

    It's the cheapest internet deal available because it's painfully slow. Mine is £15 a month and I can just about stream something on netflix after waiting ages for it to load. Often the internet cuts out several times a week (that I notice) and shows the red light for a few minutes and apparently this happens when the router resets itself to give you a better connection, this is however incredibly frustrating.
    If you want to watch or stream anything, you're best off watching at 360p or under. I struggle to load 480p and don't even attempt 720p/1080p.
    You cannot stream something and use your phone to browse facebook or instagram at the same time, You can do one or the other and only ever one thing at a time. Even when you are just using your phone indoors and not using the internet for anything else, apps like this take a ridiculously long time to load.
    The upload speed is actually a joke, 20 minutes to upload a single photo post to facebook is my average and I've started just relying on my phones 4G.

    You can test your internet connection (upload and download speeds) via google, and even when you do this without using the internet for anything else, Google comes back every time and tells you that your internet speed is all in the red and far below average (AND THIS IS WHEN NOT IN USE FOR ANYTHING ELSE!).

    If you want the bare minimum of internet connectivity and don't rely on the internet for anything, this is perfect for you. If you actually want to use the internet, don't go with the post office.

    Once my contracts over, I'll definitely be going elsewhere - lesson learned.
  • Reviewer
    Location
    Essex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Total rubbish. Avoid them like the plague Good points(1) Rude Customer Service, (2) Rude and Inflexible Customer Service, (3) Lied to me on the phone, (4) Didn't call back when they promised to, (5) Even though they made the mistake they told me it would cost me £264 to come out of my contract. Now let me get onto their bad points ...
  • Reviewer
    Location
    Essex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVIOD AT ALL COSTS!!!!! This service is the worst you will ever encounter, we had weeks and months of intermitted to no broadband, I had been on to their technical department on many occasions, without any success, to the point I advised them they had not provided a service so I was therefore not paying for something that was not provided, in return, they farmed the account out for collection, don't go near them, paid off the rest of the year owing, nearly £100, moved to sky, I may pay double the price, but no issues, service is constant. I cannot stress enough not to get involved and to deal with these incompetent idiots.
  • Reviewer
    Location
    Essex
    Reviewing
    Post Office
    Date
    Comments
    I have already left a review but unfortunately I have had to contact these people again today. I was dreading it. Well here's the good news. I put down my mobile as the best contact and they phoned me not on my mobile but on my landline (pure fluke I was in) then I got put on hold as they couldn't actually do it due to technical difficulties surprise, surprise. I finally got through myself (as usual hanging on and on and on and I was told it was £37 to keep my old number (moving a few miles down the road) and then they told me that my current 'cheap' contract becomes null and void as I am moving and I would have to renegotiate a new one surprise, surprise. I opted to take a 12 month one at £4 a month extra so I could get away from these parasites ASAP. Now for the bad news (as above :-(
  • Reviewer
    Location
    Essex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    MOVING THE ACCOUNT BETWEEN ADDRESSES

    * 12hrs and rising over 10+ calls trying to sort issues out
    * 2 callbacks promised and not made
    * 7 dates given for go live - all missed
    * Order is now 6 weeks late and not fulfilled
    * 6 weeks without service and they wont offer any compensation for loss of service and earnings

    Post office have provided hands down the worst customer service experience I have ever witnessed. They have missed callbacks, missed service delivery dates, always say the matter will be updated tomorrow (literally every time we call) and continually blamed the matter on BT Open Reach (I am an IT Engineer and sat with the engineer who talked me through & verified everything). Wont let me cancel as the order is still in process but cant give a time for delivery (and will be forver at this rate).

    Avoid like the plague.
  • Reviewer
    Location
    Essex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    So many negative reviews on here!!
    I joined 5 months ago and have had no problems. So many people don't understand how broadband works saying slow speeds etc! Its BT openreach who cap speeds, if you're on the talktalk technology you will have better speeds as it's new. same speeds as talktalk, sky, plusnet etc it's all the same network!

    Customer service is good, could be better, it's cheap, reliable, and pleased with how much it costs me. Can't complain! :)
  • Reviewer
    Location
    Exeter
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible internet provider - I do not rate them AT all. Customer service is appalling; lack of communication, incompetency and some of their staff really help to make you feel stupid. The internet drops out quite constantly and is slow. If you don’t plan to stream or use your internet for anything other than a quick Google once in a while, then it’ll be fine. Else you’ll end up trying to cancel, being told that’s all fine and still being charged £30 for the privilege of having Internet you don’t want. Really disappointed service and will wholeheartedly avoid in the future. I suggest you all do too.
  • Reviewer
    Location
    Exeter
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Months of horror. Turns out despite checking before hand that infact an IP stream was only available so after taking my money, which I am still trying to get back, I could only get 0.3 Mbps . Disorganised customer service, endless waiting, line going dead, complaints just in a circle of nothing and no conclusions. Can't complain enough.....dreadful from being to end and still out of pocket. Don't touch the post office, even my parents are out of pocket and very upset....worst company to deal with probably in this country
  • Reviewer
    Location
    Exeter
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you are thinking of taking out broadband with the Post Office, please think again. I don't often post reviews but given the appalling service I have received, I wanted to make sure others don't make the same mistake!
    I moved house recently, so needed to transfer my broadband over to my new address. A simple task made difficult due to the archaic computer system that insists you phone up twice; once to cancel the contract and a second time to actually start a new contract at your new address. Apparently it can't cope with making more than one change to your account!
    They insist on you taking out a new contract and in my case a more expensive one!
    Once moved, I had to phone again to ensure things had all moved over. Unfortunately, there seemed to be some problems and I ended up phoning every day for a week to try and get it resolved and for my broadband to be moved. I sent countless emails their customer service with no reply, and nobody seemed to be able to actually tell me how much my new contract would cost.
    Once I did have the service, it was dreadful. If you try and watch catch up TV the connection drops out, the internet is hit and miss and you have long periods of no service at all.
    I contacted the customer service and was told that unless it dropped below 1.8mbps they did not log it as an issue. Also they recommended using the ethernet cable if I wanted to connect to the internet rather than wifi.
    So, I am paying £23.00 per month for very little service. I can't watch catch up TV, the internet is almost unusable and the phone line crackles. If I terminate the contract I have to pay £250.
    If I could give zero stars I would, because they don't even deserve one.
  • Reviewer
    Location
    exeter
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We transferred to P.O. broadband because of Sky price increase, worst decision ever, we got phone line on 10 Nov. and were kept waiting for broadband till 7th Dec, getting download speed of .89. We made constant calls to customer/technical services, and never resolved. In all honesty they should not be operating a BB service, not fit for purpose, so we have now gone back to sky, although we cancelled in the 14 days, just waiting for them to try and charge us for early exit!!
  • Reviewer
    Location
    Exeter, Devon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I don't know what's happened to the Post Office, but I certainly would recommend AGAINST choosing them in future. Initially, 2 years ago, I dealt with mostly good Call Centre staff, (excluding their insistence on paying by DD, which I refused, having already been paying by S/Order instead, perfectly efficiently).
    Over the last 6m-1yr, my internet speed, accessibility and freezing has become progressively worse, to the extent that I have lost very important work, missed priority deadlines and been unable to access valid pages when necessary.
    The latter response of their Call Centre has been "change the white 'adaptor' socket lead", "unscrew the wall socket and plug into the socket inside" (which also happens to reveal bare wires in doing this), "run the speed test websites yourself" (despite not having internet access), "borrow someone else's pc/laptop" and "if we have to send an Engineer out, it will cost you £140"! (This doesn't count the times they tell you to do the standard reboots, checking of leads, turning power off, unplugging and putting your pen in the hole in the back of the router... ). I have still been left with no access, have had to pay to visit local Internet Cafe, missed deadlines for online payments and applications, (NEVER received an apology,) nor received replies to numerous e-mail queries when fed up of calling "Support". Think they must have moved Call Centre overseas as nowadays there is a distinct lack of communication too! I shall now, reluctantly, have to seek phone and broadband elsewhere.
  • Reviewer
    Location
    Exmouth
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm getting more stressed by the day. Poor speeds, doesn't like my i Mac Pro , doesn't connect to my hp printer. Keep well away if you value your sanity!

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