Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1070 customer ratings since 2019-08-12 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1188 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
Post Office Broadband is the worst service I have ever encountered. Lots of buffering and regular shutdown of service - never had that with ANY previous suppliers, EVER, since the creation of the internet! Just a word of advice for others being fed a load of lies by these charlatans - take pics every time the red light appears on the router - they can’t dispute those facts which, in screen-shot form, have a date and time. Also, make formal complaints by email and demand all replies by email - so everything is in writing - just in case you need to go to the ombudsman later. I now even have - in writing from a complaints officer - that the red light is actually, wait for it “a security feature.” I will not let these buffoons get away with providing a partial service yet they readily take their full fees as if they provided a perfect service. Another engineer visit is now lined-up for next Monday but I don’t really expect any miraculous results. We’ll see, but I am going all the way with this one and will not give up until I get a very substantial refund, a huge apology in writing and an acknowledgement that this so-called service is actually some very clever scam!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Petherton, Somerset Post Office  
This broadband is awful!!!!!!!
Stay away, I'm actually going to pay to be disconnected as this is ridiculous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
I am continually unable to access sites it keeps displaying DNS
  • Customer Service
    3 stars
  • Speed
    2 stars
somerset Post Office  
Expensive for a very slow speed and regularly dropping out
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
22Westman Road Post Office  
I’ve had broadband for many years with many different providers and have never noticed any difference between them whatsoever - until getting Post Office broadband. It is awful: unreliable (intermittently disconnecting 10 times a month), slow (half advertised speed 10 days a month) and no customer service at all (they denied I was experiencing loss of service!).
I would never use Post Office for any service every again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Just awful, their customer service is about as low as i've ever experienced in addition to the poorest broadband connection i've ever had, they've immediately said there is an internal fault with my line (there isn't) and i need to take a full day off work for an engineer to visit. the 14 day cooling off period is eaten up by their slowness of actually connecting you, so mine was over before the connection went live. It's cheap for a reason, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  
BUYER BEWARE- 14 DAYS WITHOUT INTERNET!!!
The short story is the Post Office left us internet-gazumped. For 14 days, imagine- no streaming services, my wife (who is studying her Masters) unable to study, we both unable to work from home- having to have work conference meetings at relatives’ houses etc. A complete nightmare.
Here is what happened
The horror stories are true. But with the Post Office, the experience was so bad before I had even got my broadband. I purchased the broadband through the Post Office website. They contacted my then-provider. As my custom was going over to the Post Office, the then-provider in-affect begins the switch-over process. Please note, that once this takes place, the then-provider is unable to cancel the cancellation of their services unless the Post Office makes the request. I was informed (by the then-provider) they had received the request for a switch-over and it would happen in 15 days’ time.
One week later I received an email from the Post Office saying they had rejected my order because the landline information was incorrect. After speaking to the then-provider, I confirmed the landline details. Rather than complete the existing order, Post Office created a new order.
A day later I received another email rejecting my order again, this time because “someone had already put in a request to take over the line”. When I pointed out that someone was them, they told me they were unable to complete the order until the initial 15 days was complete then is would be a further 14 days until they could provide the internet. And because my then-provider had begun the switch-over process, they were unable to continue the internet to that time because they hadn’t received a request to cancel the cancellation, once Post Office rejected the first order.
Confused? Try spending 3 hours on a Saturday on the phone trying to find out what went wrong…
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romford Post Office  
In the seven months of having the broadband I have had no issues at all, totally chuffed from start to finish... awesome speed. Thank you Post office
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Yorkshire Post Office  
Chose the Post Office thinking it would be a reliable brand. Signed up just over a couple of years ago. Wasn't expecting it to be fast due the area which I had just moved into. It wasn't, and was constantly going off. Renewed the contract after 12 months even though it had noticeably increased to in price to find the service had gone worse. Was going off more often and was getting even slower, every time I rang them they said they had tested the line and the fault was internal. After the second contract ran out I went on Go Compare and got a good deal with SSE, nearly half what I was paying, plus it included mobile calls. Been with them around three months now, internet has never gone off and the upload and download speeds are fantastic. The Post Office router is very cheap looking compared to the SSE, maybe that's part of the problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Llanrhaeadr-ym-mochnant Post Office  
Moved for the price massive mistake we have been stuck with this nightmare for a year with 6 months left they told us we have too many things in use bearing in mind there are only the two of us in the house and we didn’t have this problem with talk talk and a lot of the time there is only one or two items being used it still drops out DO NOT USE THE POST OFFICE when signing up for this review it said leave your email as we might want to contact you hilarious that implies they read these posts or care they will not contact me absolute rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
Don’t bother.......I singed up for an 18 month contract, terrible download and upload speeds, customer service is rubbish, constantly had phone calls from a robotic voice telling me my bill was overdue dispite it being paid. It is very cheap compared to other providers, but you get what you pay for, better pay the extra few pounds wash month for a decent service, I will never use them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Co Antrim Post Office  
Have joined Post office Broad band,
3 weeks ago, what a bad decision that was,I just wish I had read the reviews first before joining,
I getting much same problems as in these reviews, speed drops or goes into limp mode,every day totally unreliable, I have made 6 phone calls to them, sent in 6 speed tests, they say I am getting what was promised on the speed & are closing my complaint, I told them I will not except their decision on this & I am going back to SKY, lesson I have learned is look @ customers reviews before sighing up, wish I wish I had.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
I literally cannot fault my broadband didn’t work til 4pm on the day of go live date as I had to ring and get the line refreshed but the gentlemen that helped me knew exactly what needed doing and sorted it within minutes. I had problems with talk talk with buffering and my iPhone not connecting to the broadband and I can honestly say I am over the moon a week on not a single problem and I live in a high rise block of flats which isn’t exactly the best for broadband connections
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coventry Post Office  
It simply doesn't work. Dial up quality.

Firstly, my router arrived 7 days late with no further explanation so I had no connection during that time.

Now I have had "broadband" for 2 days with them and my current download speed is 0.15Mbps! I cannot even work so I need to go to the library.

Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crystal Palace Post Office  
i recomend post office broadband to any one very good exelent
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
darwen lancashire Post Office  
Strange to see all the bad-to-terrible reviews on this site. We've been with PO broadband for over a month and have experienced none of the issues others report. Speed was up to scratch straight away and there have been no slowdowns or outages
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Yorks Post Office  
Avoid at all cost. The worst company ever. They sent an engineer to install a new line in my elderly parents house . The engineer disconnected their virgin phone line and left them without a phone line. They told me to get virgin to fix it and it was nothing to do with them and it was up to us to contacts open reach ourselves. My father is 89 years old we went back to virgin and said good riddance to this shower. A full 10 days without phone yes even the virgin one due to their engineer. Unbelievable
Belfast Post Office  
Omg for anyone who is reading this and thinking of joining pleas please please do not!!!! Only been one day and experiencing so many issues! Literally does not work I'm so frustrated. Forget slow it's not even connecting! Absolutely gutted with myself for seeing something cheap and going with it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walsall Post Office  
AVOID AT ALL COSTS!!! They keep taking my direct debit on the wrong day and don't rectify it i’ve asked three times. The. Tell me i’ve Never asked. The broadband drops of 20 times per day, they blame everything but their own **** show of a service. I signed up to the 12 months at £15.90. I’m pulling it out as soon as my new sky hub arrives. I have 6 months left to run, i’ll Pay for the two side by side until the contract is up. Never ever again will I use this utter excuse for a service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Essex Post Office  
I subscribed because of the cheap monthly fee. A mistake. The router is alsways slow, it hangs 3 or 4 times a day and no service at all 2 or 3 times a month. Takes me back to the computing of the 1990's. This PO service would have been fine in the days of 8086 processors and Windows 1 but is totally inadequate for today's hardware and software demands.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Esher, Surrey Post Office  
Absolutely raging with this company, Post Office should continue to do wat they do best and deliver our letters and packages etc cause they sure as hell cannot deliver broadband. My order was in mid April 2019 Last month and Activation was May 1st 2019 for Superfast post office style Landline and Broadband........ Wait is it no like the 11th May today..... STILL NO DIAL TONE..... STILL NO BROADBAND.... honestly I phone up every day sometimes 2 days depends how busy I am. I get the same old story. Waiting on an answer back from Openreach enginees, which fair enough was cool to hear at the star, but wen ure 5,6, 9, 11 days over supposed activation date getting emails and text messages saying -

'Great news - your Post Office Unlimited Broadband - 12 month contract service is now live. You can manage your account online from pobroadband.co.uk and use the great features.

It just utterly confuses you annoys you and really u just think who actually employed this set of daftys to run such a huge company's broadband lol enough said, apparently no heard if your activation date has passed you can CLAIM £10 PER Day not in cash n hand but towards your bill for your contract(Iff u stay that long)
Dunfermline Post Office  
left plusnet to go with PO worst thing ever 0.03 mps nothing at all loads up, cant do online banking nothing , PLEASE LOOK FOR A BETTER PROVIDER.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Flintshire, North Wales Post Office  
Seeing my same experiences in other reviews:
* Handover wasn't smooth - no connection on 'go live date'. Had to call up several times. On day operative didn't seem to know enough tech to give informed advice. Next day was told 'give us another 48 hours'! It didn't take that long - was actually quite quick from that point, but surprising anyway.
* Dropping out repeatedly, 8 days later (adding up to hours in last 24 - although the info says it may drop out in first 10 days, as router adjusts itself, a call confirmed this shouldn't be happening)
* First paper statement showed £10 extra charge than agreed - had to call again; was told was generic letter. No good - should be personal!
* Couldn't use certain apps on phone over wifi. Had to call again. Told 'Safeguard' was on and blocking - not acceptable. Big brother behaviour.
* Didn't think I'd been given a username (needed to log into account). Had to call again. Later found it in fairly small type, on back of letter 3/4 way down under heading 'Get started with My Account' - my mistake perhaps but needs to be more prominent with 'Username' clearly highlighted.
* Thinking I didn't have a username I tried to log in with customer number, as seemed possible onscreen, but was sent in circles. Agh!
* Website uses Flash Player to display bills. Firstly, I shouldn't have to download a player (with past security issues)to see my bill. And... it dosen't work anyway. Instead of my bill I see a copy of my own address bar with all by tabs etc. VERY disconcerting! Is my screen/ personal info being snooped on? How do I know? Used live chat. Operative told me to use another browser! Clearly I shouldn't have to download and use another browser to view my blinking bill! Then just gave me the number to call.
(Getting a bit hacked off by this point)
Staff on phone are generally lovely and native English speakers so points there. Speed (when it's connected is as good (so far) as with Sky.
Overall: so far a problematic service in early stages but hopefull, with decent speeds being seen, that it will settle and satisfy. More work & small twaeks needs done to iron our creases & increase user friendliness.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
Carlisle Post Office  
Hi, my partner signed us up to the Post Office b/b a month or so ago and since its gone live on 5 April we have had no bb each day - it constantly disconnects or drops to unusable speeds. I would like to move but we are tied into a 12 month contract with a service not fit for purpose (I am using my mobile data to tether and is almost used up!) Is there any deals we can do with BT to swap (someone said that BT will pay to move customers from other suppliers?) Thanks.
FOLKESTONE Post Office  
What can I say that hasn't been said by others, basically my partner signed us up with PO because it was the cheapest, but there is a reason for this, pity hadn't seen the reviews before! Since 'go live' (or should I say go dead) on 5 April, the broadband has not worked more than it has worked and even when it does work it is soooo slow, more like old dial up. Is the worst broadband 'provider' ever!!! Customer service was quick to answer but have not fixed problem. Ran line test and said all ok. Said an engineer would come out on one of two days (today Monday or tomorrow) but on Sunday I got a call to see how broadband was now. It was actually working ok for once so I stupidly thought it was fixed. Customer service said an engineer had checked it but found no problems (I now wonder if anyone has actually been out as I was previously told they may need to come into the house and they had no appointments until Monday). I was told by customer services that the problems could be due to the wind - never heard that before - and that if it reoccurs call back and they will get an engineer out to the house (which is why I think no one has checked it and they just don't want to get engineers out!) Anyway Sunday night, 10pm no boadband again, gave up trying to connect after an hour. And this morning patchy and keeps saying no internet. I really wish had not left Sky (they wanted to put prices up) never had any problems with them. I don't think the problem with PO is in the house, in the street or anywhere else, but is basically the PO - they can't provide a reliable, stable broadband connection. Do not sign up with them or touch with a barge-pole, unless you want constant disconnection and slow service!! Is not fit for service!! Have had to save this to copy and paste as keep losing connection to post review! Will have to just use my mobile data to tether (wish I could invoice PO for this!) as no broadband at all!! Help, I can't put up with a year of this!!
FOLKESTONE Post Office  
A recent Post Office broadband policy appears to be blocking access to any VPN service capabilities via the DSL connection. With my research, a security edict is in place requiring use of a VPN when accessing any sensitive resource when off-premise. I specifically use either Pro XPN or Express VPN both of which are now being blocked by The Post Office. I am only able to VPN connect slowly using a mobile hotspot or via public Internet such as the public library. This practice of blocking a trusted security method seems asinine at best for a service that allegedly promotes secure practices.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hampshire Post Office  
Extremely poor all round. I'm reluctant to give even one star. My deal is for Standard Broadband(up to 17Mps). I check the speed regularly and frequently. The best I've got is 14.4 for about 3 days - but only after making a formal complaint! Also, there are frequent service interruptions. Don't touch PO Bband with a long bargepole, I'm transferring to a new supplier ASAP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burry Port Post Office  
Joined the 15.90 per month plan and 24hrs after my 'go live' do date am still waiting for my broadband and phone to go live.
On phoning customer service they said there had been some kind of mix-up but couldn't actually explain what the problem was and advised that it could be a further 24hrs before service commenced.
Furthermore, on signing up to the deal they added a 10.00 set-up fee which was not part of the plan I signed up to and they only cancelled it when I complained.
With regards to customer service actually getting through to someone was relatively quick (about 10mins) but the tone of the customer service agent was unfriendly and, as they couldn't in fact tell me what the problem was, unhelpful.
Will see if my initial experience of Post Office Broadband improves but so far I have nothing to recommend about it and, as yet...no broadband!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wokingham Post Office  
My mother passed away in February so I rang the Post Office to have her contract transferred into my name. A manin custoner services talked me into signing up for a 18 month contract for £18 per month. Turns out after 3 months I will be charged £28 per month. What a con, and now I have been told that because I changed my contract they don't support or give email addresses. I wasn't told this when I signed up and if I knew it was going to happen I wouldn't have done it. So now I cannot receive or send emails from mypostoffice.co.uk. The excuse is that they have changed the user name from mypostoffice.co.uk to pobroadband.co.uk and don't support email any longer. I have also had wifi connection problems for years and keep getting told when I ring them that I need to change the microswitch even though it is only a few months old. I would not recommend them to anyone. I thought the Post Office was a reliable company as it has been around for years, how wrong can you be!!! Don't use them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Penryn Post Office  
Rotten! Poor service all round. They say that there is nothing wrong with our internet and wouldn't do anything about the outages we get continually. Very hit and miss as to whether we have internet. Tied in for 18 months. Can't wait yo buy ourselves out of the contract. Avoid. Very disappointed and disheartened.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Redditch Post Office  
switched from EE to post office, excellent service, a consistent 11mps, had it for 9 months now, far better than EE, very pleased.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
fylde coast Post Office  
For the price I am paying it is a very good service. I think it is the cheapest one around, £17.00/month. It is only ordinary broadband but the download speeds I get are very good. I think is ideal for someone new to the internet.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
South Durham Court, Hendon, Sunderland Post Office  
Very heartbroken by this provider, the internet stops every time it doesn’t work one day without stoping over 3 times and becoming slow.
They take customers very lightly and am one of them, they need to start being more professional & wide open.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Oldham Post Office  
I was tempted to PO Broadband by price and of course the wonderful non-existent lure 0f a £50 Amazon Voucher/card.
The broadband was painfully but I was assured this would speed up after a few days, which it did to just the broadband of anyone I know.
Annoyance 1 - Broadband just stops and goes dead for no good reason for unspecified periods of time. You can all imagine the annoyance of downloads failing, films freezing, webpages refusing to open waiting for the internet sign on the box yo go from red to green.
Annoyance 2 - I was promised a 50 Argos card/voucher thing. I only noticed this on MoneySavingExpert while looking for another (ANY OTHER) provider.
Anoyance 3 - On approaching customer service about the internet link at the bottom right being off while the router was showing connection I was instructed to go out and buy multiple cables to test it. Cheek.
Will be switching VERY soon and will NEVER go back unless I hear better things. Stick to delivering letters, your only slow at that not unbearably rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gateshead Post Office  
Can I enter 0 or minus on all the ratings
0.22 Mbs download. 0.19 upload. Useless as to speed(what speed?)
Unintelligble helpline poor English. Broadband drops out and stops working without any cause. GO ELSEWHERE.
THEIR FIGURES ARE FOR ETHERNET NOT WI FI
queennsbury Post Office  
Don’t use this company. I don’t recommend to anyone. The worst broadband ever I have used.
I don’t have signal when I am moving from one room to another room. When I called them they said we don’t support WiFi we cannot do anything about it . I knew that it is a technical problem with the condition and the socket but they don’t want to send an engineer because it cost them money and they don’t want to resolve the issues. I am very angry they taken my money every month but they don’t want to fix the issues and I cannot cancel my contract because they will charge me I have to put up with my issues till my contact is finished.DONOT USE THIS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Feltham Post Office  
Broadband speed is consistently up and down, meaning half the time the internet cant keep up with your browsing or crashes. And I hope noone has a problem with there bill or service your provided with because customer service is dreadful, they ignore you talk over you and honestly dont answer your questions just beat around the Bush.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Stoke Post Office  
Useless...! Dreadful speeds, often drops out completely, worst provider we’ve had in last 20 years in the same house; same phone line; appalling service. Thought it was a good deal when I saw the offer, but can’t wait for last two months of contract to end. Don’t waste your money. Very frustrating experience. I now learn i’m just one of many....far too many!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Poulton-le-Fylde Post Office  
its been 1 month since i got this broadband and every day at 7pm my internet cuts out or drops speed its ridiculous and a waste of money i wish i had paid more for better value
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
midlands Post Office  
Avoid using the post office at all costs ! Usual speed I am getting is 1mb, we did get 3.5mb but that didnt last long. majority of the time it goes from 0.4 to 1 and then to nothing. We can go nearly a full day without connection.
Please do not use this useless service !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lanark Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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