Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    2.3 stars

Based on 1471 customer ratings since 2018-01-23 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

762 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
AVOID AT ALL COST
I signed up for a £19 per month unlimited broadband and free calls package, an 18 month package. I’m 12 months in and total charges have come to £421.55 instead of £228 that’s an over charge of £193.55 so far.
According to customer services my monthly contract is actual £19 plus £3 for free evening and weekend calls. Considering I worked during the day, very few calls are made during the day so how my monthly bill can average £35 is beyond me. The internet reliability is dreadful and the speed very poor. Sadly I’m stuck with them for another 6 months and WILL be changing providers. Please don’t use the P.O. for broadband and telephone services, it will cost you a fortune
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Penarth Post Office  
Do not touch! Stupidly signed up, then discovered how rubbish it is! Too late to cancel! Router set up so YOU CANNOT USE STREAMING DEVICES! Phoned customer services who told me that is just the way it is! I would never signed up if I’d known this! Charged for 1571 answer service.
Overall rubbish! Can’t wait til I can leave without penalty!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Perth Post Office  
I signed up and was fool enough to accept their offer of a saver charge for Line Rental. It was a good offer financially. BUT. With one contract applied to the Line Rental for 12 Months and the Phone and Broadband charges on the contract for 18 months the PO puts itself financially in a win:win position ad. inf.. To top the insult they have - without telling their customers the cost - changed their Line Providers from BT to TalkTalk.
Cost incurred to leave this January is now: £77 Early termination of one part of contract OR Full Cost Line Rental for remainder of contract to July AND then to join another Line Provider you will likely be forced to go back to BT with a connection charge of £60.
Frankly I think it is underhand and I am disgusted as a customer that I was not treated better than that!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
North Yorkshire Post Office  
Apsalutly shocking connection poor and slow connection internet and WiFi keep switching off and red light comes on my router resulting me having to switch my box off and on again I deffo will not be recommending these to any one I no and I will be changing provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
the worst internet ever dial up faster everyday it goes off atleast four time everyday and when you ring them do this do that and they say are records so only gone off once they lie and that's way we leaving also paying for service your not getting thet need to be reported to ofcom
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockton Post Office  
Absolute joke of a company after 6 years and poor internet service im done still waiting on an engineer 1 year later Told on phone to unscrew the box and check it after doing this and seeing sparks get told they fixed it at there end must be magicians
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Haddington Post Office  
Sent me a totally useless router. not compatable with chromecast and other such devices. Welcome to the 19rh century.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Brixham Post Office  
Currently uploading this using the 4G on my phone because for the 8th time in 48 hours my WiFi has decided to stop working and when I call the post box they tell me I have to
Go out and buy a new part for my router . Absolutely rubbish, do not choose them as a provider
Central London Post Office  
Poor service. After signing up, I had to wait 8 days for an engineer to visit and identify if their router was faulty, then 5 days for a faulty router replacement to arrive, then found out after 5 days they hadnt even ordered it. Ive got to wait another 5 days for it to arrive. I wish Id gone to sky. To exit the contract they will charge me £150. My advice to post office is to remove their franchise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crowborough Post Office  
absolute fantastic service I have the unlimited bb with home phone service never had a problem with any service an when I ring up to see what new deals are out there I am gifted fantastic service from everyone I speak too and always given a better price,

I would recommend to anybody
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
bamber bridge Post Office  
Dreadful. First the router never turned up and when I rang the woman just kept saying over and over again that it had been delivered to my house. No matter how many times I told her it had not been she just kept saying it. She finally said she would send another - which never arrived but fortunately a week later a neighbour dropped my one in. Since then downhill all the way. I received nothing from them. Their email bill went into junk. They can't just let you reset your password - it must be posted. You can't just pay your bill you must log into their defunct site. They would NOT take off the child limitations on the broadband nor would anyone tell me how to do it. I just can't wait for this nightmare to be over. Also the internet is SLOW and crashes all the time......
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
maidstone Post Office  
Hi all,

Internet speed constantly drops and crashes.
Completely unreliable.

After 3micro filters and and engineer visit still having the internet crash. I requested I could pay for an upgrade to fiber. Unfortunately sir we do not provide fiber in your area .

They offered to cancel the contract free of charge in writing . Then I see my bank accounts has been hit with 2 transactions for £74 over the Christmas period.

Never use this low life company.

The people on the phone are friendly enough they just have to deal with the company bad products.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Post Office  
Awful. First they didn't send the router and claimed they did. Then they claimed they sent me another router, but when I phoned a third time it hadn't been done. Finally got the router and the service started 4 days late. Service wasn't strong or fast enough for my needs despite claiming it is, and I now cannot work from home as the system is too weak for the computer system I need to use for work. Even for normal, personal use it crashes at least once a day. Wish I had gone somewhere else and will be cancelling the second I can get a better company in. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
We have complained to the PO about the atrocious speeds we receive for a very long time and they simply do not care. After a sustained effort on our part we managed to get an engineer to our house. He took a reading and we had an amazing 5 mbps! We never knew such speeds were even possible as our best days are 1.5 mbps. He had not left the drive in his car before we were at 2.5 mbps and within half an hour we were at 0.5 mbps. Spooky eh? Today we have 30 kbps which is the motivation for this review. Contacting them is a glimpse into hell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Powys Post Office  
Your internet that you provide is the worst possible!!! Is utterly unreliable unstable and not worth even 1 pound per month ... is ABSOLUTELY disgusting... i hope to get a new provider very soon you should be ashame with such a rubbish service!!
Gateshead, Newcastle Post Office  
Very very poor from start to finish. Long periods of no connection happening several times a month the and customer service is clueless at how to resolve it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canterbury Post Office  
Please, please consider your options before committing to this utter rubbish, customer service is atrocious, technical department sound like kids but lack knowledge and know how. Constantly dropping connection and suffering with extended down time. No apologies or compensation keep saying my lone is fine but it isn’t..... they
Do not accept their service is awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Boston lincs Post Office  
PLEASE AVOID. THEY ARE ROBBERS. DONT PROVIDE YOU WITH NO SERVICE AND STILL CHARGE. I BEEN WAITING 4 WEEKS TO GO LIVE AND ANOTHER 3 WEEKS FOR THEM TO RESOLVE ISSUES. NEVER EVER USING THIS COMPANY AGAIN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Post Office  
Worst internet I have ever seen. Claimed 12mbps but actually getting 0.65 Mbps. The router doesn’t work properly you have to keep reconnecting your phone also says you have the wrong password even though you were connected 10 seconds ago
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Angus Post Office  
I had Post Office broadband at a previous address and when I moved I thought I'd keep it to see if the move made any difference. It hasn't. It's still terrible. I always wake very early and use the internet for a couple of hours before going to work, when it lets me. It is extremely unreliable, constantly slow and stops all the time. I had BT engineers rewire everything and put in new boxes for the phone when I moved and when I phoned customer service about the broadband I was told that the problem was with the connection box in the house. I told the twit that they had just been put in and she was lost for an excuse but tried to get me to take the box to bits. They said they would send out a BT engineer but he would only wait 10 minutes and if I wasn't there I'd have to pay over £100. I took time off work, waited and nobody arrived. They said the problem was fixed at a junction box in the street and he didn't need to come to the flat. Customer service is worse than anything I've ever known. A total lack of communication, treat you like a fool and very difficult to get hold of. I'm looking for a new provider and I'll do it without telling them or giving a reason. Today it has been of more than on!!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hammersmith Post Office  
Used to be fine, these days it seems to be off more than on. Terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scarborough Post Office  
Dreadful. You are routed through the Post Office server meaning you are not connected to any web site if they don't have the bandwidth. You are 100% monitored for every browse. A truly awful service. I will pay the termination fee to get out of this. It is THAT bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wellingbourogh Post Office  
I want a reasonably quick broadband and home phone service that is not too expensive as I do not download music or videos. Just use for sending emails and looking information up on Google, occasionaly buying items on line. I AM NOT VERY COMPUTER SAVY !!!!!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
RICHMOND Post Office  
AVOID POST OFFCE BROADBAND .... 2 days ina dn its useless. keeps loosing signal, takes forever to open page.
was told signal would be between 6-11bps turns out to be 1.6bps
AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire Post Office  
The wifi only worked if my laptop was right against the router. Even if I moved it a foot away it would stop working. I telephoned customer services twice. First they said it will take about 10 days to pick up. Second time they said they will give me £25 as good will gesture to buy a wifi extender. I went to PC World to find a wifi extender for this price but all the good wifi extenders were really expensive. I should not have to be going to PC world to buy extras for a wifi coverage in the first place. I sent two emails asking if they can send an engineer to look at the router or not charge me cancellation fee as the problem is with their router but my emails got ignored. After getting extremely frustrated with their service I decided to end the contract even though I will be charged cancellation fee. I did not care. I just wanted out from this really terrible service. I put up with this service for a month and then cancelled it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Woeful speed struggling to get 6mbps and can be as low as 4 with constant drop out most of the time. Useless customer service who just follow scripts and then threaten you with a BT callout charge if you're to blame. The router looks like it cost 50p to make and the cables are like 1970's bell wire, no wonder it doesn't work!! Next stop is the ombudsmen.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire Post Office  
Horrible customer service.

Switched from Post Office to BT as BT gives 5x better speeds for the same price.

When I got the BT Setup, post office refused to give my new provider access to my phone line demanding a fee with ZERO notification. Terrible and cheeky customer service kept trying to fod me off until I got 1 good person after 2 hours.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Derry Post Office  
speed is a little slower yet my PC seems quicker landline is clearer than with BT no direct debit just pay each month best of all BT £41 a month PO £21.90 a month including anytime calls and no paying 3 months in advance catch up TV is great too WOOHOO!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
LEICESTER Post Office  
Slow and unreliable! Constantly dropping connection. Avoid!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Post Office  
Literally the WORST EVER!!! don't waste your time going for it. The internet is dreadfully painfully slow. Literally takes me minutes just to load a page.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Wish I had read the reviews first worse broadband ever will cuts out all the time Can’t watch a film without it buffering & can only have 2 devices connected at the same time if a third connects it slows right down it goes off every night between 8.30/9pm evey night without fail I can’t wait to finish my contract in January.
Thinking of post office for internet DON’T DO IT !!!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
Selby Post Office  
Well when you think PO broadband service could not get any worse it did, now been been completely off for nearly 2 days. After my last complaint a BT engineer was supposed to come out, I was told they just did a line test and closed the case. Now been told another BT engineer and a "coach" are coming out to sort out the problem. got another months refund out this crap company. How on earth do companies like this stay in business. ???
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-Trent Post Office  
Moved to PO Broadband as their price was VERY good and THEN read the reviews and tried to cancel before it went live. An extremely personable lady at PO talked me out of cancelling and hey presto, the switchover went like a dream! My big concern was the streaming speed for Netflix HD but this has been fault-free since start-up. The speed is a little lower (11mbps) against 14mbps that I was getting from Plusnet but in the event it causes no problems and Plusnet didn't do me proud. Altogether HIGHLY recommended!!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Southampton Post Office  
It is totally rip-off company. Customer service not answering the phone at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Post Office  
Early days so hence reliability and speed scores but everything happened on time and information and telephone support were great.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Seth Wales Post Office  
Well the situation with my sisters broadband is still ongoing, still the same rubbish service from this bunch of trained monkeys. Now on our 5th engineer call-out and 3rd router. download speed is 0.22 meg, and upload speed for some reason is 0.56meg, its like being back in the old dial-up days. Now just got a 3rd refund from them , I reckon they will give up before I do. They sent me to the supportal website to monitor the speeds, only problem that was not working with a 404 error. Talktalk run this service which tells you everything. Personally companies like this should be legislated out of business. DO NOT I repeat DO NOT use them or Talktalk, because you will live to regret it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke-on-Trent Post Office  
Awful, stay away!
I called the technical support since I lost connection with Chromecast, their technician confirmed their system is not complying and have no solution yet, they transferred me to customer service, coustomer service suggested me to talk to google to request google to comply to their system!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stratford upon Avon Post Office  
After many years being with PO I decided to switch to a new provider ,Simply because they're cheaper and with PO every bill would be different or higher and hard to understand.Switching was supposed to be easy........I contacted my new supplier and soon after they gave me the date when my service will go live with them. .As I would always pay for 3 months upfront with post office broadband ,The bill they created was also for 3 months. broadband, I was advised by their customer service to not pay it and wait for the adjusted final bill for only 1 month....However I didn't receive the right bill and I was constantly harassed by post office to pay the total for 3 months! I phoned them to explain the situation and asked for the right bill.They kept sending me letters or phoning me that my bill is overdue, Intimidating that this will have an effect on my credit score and so on.....I decided to write a complaint and over the sudden, few days later I FINALLY got the proper bill! HURRAY!! ...But this is not the end of the story...... The letter I got yesterday ( 29.11.18) was for the right amount and to be paid by 8th December. Today (30.11.18) I GOT ANOTHER LETTER STATING THAT THEY STILL HAVEN'T RECEIVED THE PAYMENT, AND THAT THE OUTSTANDING AMOUNT MUST BE PAID IMMEDIATELY?? I mean REALLY?? I had to ask and explain my bill for a month! and you're again intimidating me with your letters? The reason why the bill hasn't been paid yet is because YOU HAVE A MESS IN YOUR SYSTEM!!! how can you possibly send me one day the bill that should be paid within 9 days, and the next day the bill ordering to pay immediately?? NEVER AGAIN!!AVOID !!shame you cant add attachments to this review!! how you can send completely different statements in 1 day apart!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Glasgow Post Office  
I wish I had read this before getting post office broadband. Utter rubbish always disconnecting. Can't watch a full programme on Netflix without it being out of focus or lagging. Son constantly moaning because his x box is lagging all the time. STAY AWAY FRIM POST OFFICE BROADBAND ITS RUBBISH
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St helens Post Office  
Stay away from this service. I had my go live date on the 26th November and I’m still waiting for internet on my router it’s been 3 days. I tried calling them several times but they said their engineers are working on the problem but never turned up to check my line. Never get tempted by their low price this shows that lower the price they provide the worsts service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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