Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1067 customer ratings since 2019-08-11 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1185 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
The only positive thing I can say is that customer service is fast which is a good thing because you will be using it quite often. We recently moved here from the US so we had no clue about which services were the best. We idiotically chose it because hey.. it's the Post Office right, how can we go wrong with a big company plus the shorter 12 month contract and a price was so low it almost screamed out "join us and let us abuse you"closed the deal.
An abuse us they did. First it was the signal dropping on an almost daily basis. At first I attributed it to wind and the doggie telephone line coming into our house but even on calm days it turned out to be the same. Things seemed to progressively deteriorate. Download speeds were usually consistent at about 12-14Mbs.(you only need 5Mbps to stream HD video. All these service selling you 60Mbps are a waste of money unless you are a film junkie and have ten movies running at the same time.) But the biggest issue is the upload speed which is dreadfully slow. I got 0.13Mbps on one of the speedtests. Im not a tech but latency seems to be important and has some effect on slooooow surfing. Best to avoid Post Office unless you are a masochist and you will be handsomely rewarded.
  • Customer Service
    5 stars
glasgow Post Office  
I am really disappointed about how bad is the quality of broadband. I have to keep on resetting the modem at least twice a day if i am lucky otherwise more. This of course happens always during work hours which is quite annoying specially because i work from home and is really affecting my ability to work. Promise that if i lose the job because of them they will receive a letter from my lawyer.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Post Office  
APPAULING. The worst provider I've ever used. Constant drops and reconnects and the slowest speeds since dial up. 300kB/S at the very most. I've upgraded my mobile to 100GB/m because 3G is that much faster that hot spotting my phone destroys this pile of rubbish.. Avoid at any cost.. Talk Talk cast off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Powys Post Office  
Happy with set-up, and with the broadband itself.

Problem came at end of contract. I was emailed a month in advance (8th July) warning me the price would go up. I no longer needed the broadband so decided to cancel. The email said I needed to email support to cancel. I did so that day, and received an automated acknowledgment that they would be in touch within 5 working days. They never did.

Fast forward a month to 7th August and I received my next, higher bill. I called up for what I thought would be an easy phone call - you forgot to process my cancellation. They proceeded to then do my cancellation, but the cancellation team can only process the cancellation as at today, with a 15 day notice period thrown in so they want to bill me to 24th August (is that 15 days?). I pointed out this was pretty awful as I had cancelled a month previous. They said all they could do was cancel now, and I would have to then raise a dispute after the final bill had been sent.

I rang back to customer complaints, but was told the same, with some extra nonsense thrown in that I should have added my personal details to the email. The email made no such stipulation, and as I had forwarded the original email they had my name, account number, email and landline number anyway. Plus they had acknowledged receipt.

So I've spent 50 minutes on the phone, doing their work for them, and I will still have to monitor my account for when the money goes out and ring back and take more of my time to get money back that is mine. There seems to be no sense from them that this was their problem, that I had cancelled with more than adequate notice so I owe them no money. They seem to think it's perfectly reasonable that I will monitor my account and spend hours on the phone when this is their maladministration. I have complied with the terms of the contract, they haven't. That their systems are rigid, and they have no means to circumvent them in the event of an error is not my problem and it shouldn't fall to me to do their administration for them. I warned the first operative I would bill them for my wasted time, and I think I should, at my usual freelance rate.

I can't imagine what it must be like to deal with companies like this if you were elderly, mentally disabled, or otherwise inhibited from understanding what was going on and fighting your corner. I am from a process, compliance and IT background and I find it impossible.

I have received the cancellation email, which also threatens me that if I shut down my direct debit they will refer me to debt recovery, with the ensuing impact on my credit rating. If I end up with a bad credit rating for their incompetence I will be suing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Kent Post Office  
Nothing can prepare you for just how poor this product and service is. Even though its cheap, I didn't think it would be this bad. During the day the connection is down more than its up and I had the bad luck to change the week before I started working from home. Just terrible, avoid at all costs. I'm going back to BT halfway through my PO contract because life is too short to wrestle with these clowns.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcesteshire Post Office  
Terrible! From day 1, the WiFi connection didn’t work. I live in a small house so it was very bizarre that it only reached 2 rooms- the living room and 1 bedroom. Every time I called up, they told me they’d changed something and it should now work. It never did. I called them countless times and they never sorted it. Whatever you do, do not use this WiFi, pay a little more money and go somewhere reputable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
The worst broadband ever. Disconnects every 10 mins. Had engineer out 1 said its fine next one found loads of faults and said it needed a new line 3rd one attends and says its all fine again. Total bollox It's been down all the time. I pay for fibre and meant to be superfast but the most I get is 2mbs if it works at all. Can't wait to leave this contract. AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SEAFORD Post Office  
As others have found broadband cuts out several times a day. Also quality of phone line is poor, very crackly and sometimes cuts out mid call or caller cannot hear us. Had reported faults 3 times since changing to fibre. Am told by customer services that their line check shows we have a fault but after engineer visits we are told no fault found. Told it's electrical interference from neighbours!!! Can't wait for end of
contract.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Chichester Post Office  
I had them for about 6 months. For the first couple of months everything went well, then problems started. The modem keeps on disconnecting at least a couple of times p/day, of course always when i need broadband because since covid19 I have been working from home. I also live 100m away from the outside exchange and the signal is also very slow and there is no excuse because i am alone and nobody else has access to the modem. I am waiting to get to the end of my contract so i can change it. Never again with them. The worst broadband ever
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Edinburgh Post Office  
Utterly Hopeless. customer service can take up to 5 weeks to respond. There is no live customer service it is only email. If you lose your password they POST it to you!!!!!
They do not respond at all and there is no online account management. If you want to pay your bill you have to phone them. Archaic and outdated service. Avoid at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Felixstowe Post Office  
NOT RECOMMENDED...Have just about finished the year I signed up for, can’t wait to leave, it completelycuts out a lot, daily a few times for several minutes, the advisors seem to think this is usual. Previously talk talk this wasn’t common. Router is their own rubbish one you can’t use yours,
I hated it as soon as I joined on a bargain deal, not worth it and should have left immediately. They told me it would improve after a couple of weeks. I spent the first months endlessly emailin* them. They kept calling me by phone eg to give me passwords etc in work hours. Made billing mistakes, not got a clue.Totally BIzarre. Website horrendous, old fashioned rubbish. Aaaarghh. Happy to leave it can’t be worse.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Post Office  
I only gave them 1 star because incouldn’t give them any less.
My broadband isn’t even connected yet even though it was supposed to be live 3 days ago. And now I’m being told I cant cancel because I need to give them 30 days to repair the fault.
Don’t understand how it’s possible to have a fault on something i don’t have! I’ve spoken with at least 6 different people about it and never had an consistency in their reply’s. It appears as if they make it up as they go along. I was cut off on numerous occasions and even after giving them 2 contact numbers and given assurances Thai if we got cut off then I would be called straight back, yep you guessed it I’m still waiting. I will be getting out of this contract as quickly as I can and if your considering joining the PO DON’T. I would run as far away as I could to avoid it. Bad, bad, bad,
I just wish I’d read the reviews before agreeing the years contract
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fk7 Post Office  
This is the worst Broadband ever!!! If it wasn’t for COVID-19 I would have left them! To be honest I wish I did! I even upgraded my package and I have had nothing but issues! I have currently been left with no internet for 5 days now! Who would settle for that service no one but yet they are in no rush to fix my issue! Engineer was meant to be dealing with the issue only to call up for an update to be told to provide further times for my availability! If I didn’t call wouldn’t of known this no one called me to provide further times to add insult the dates I had to select we’re towards the end of the week meaning that I would have no internet for ONE WHOLE week ridiculous absolutely ridiculous!

When I asked to be put through to a manager I was told they would get back to me 24-48 hours can you imagine!

Whatever you do! Do not get Post Office as your internet provider!
  • Speed
    2 stars
London Post Office  
Had post office a year now. It’s ok. I have always been able to get through to somebody quickly which is the most important thing in my opinion, so long as they are helpful, which they have been. Speed is absolutely fine. The only problem is that the internet does cut off a couple of times a day (Other reviews mentioned this and it is a consistent thing). But it does come back on automatically after a few minutes. If I was younger I would probably be very dissatisfied however I have been with many providers and name me one which doesn’t have a similar problem! If you need it to be reliable then this probably isn’t the best but I have no idea who’d be better; cutting off a couple times beats terrible speeds, purposely incorrect billing and phantom customer service in my opinion.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Northwich Post Office  
DONT BUY. Very poor went for PO as it was cheap, as the saying goes you get what you pay for in this case you pay cheap and get a bad service. Goes off constant and service staff isn’t that great either. I wouldn’t recommend this broadband service to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tyrone Post Office  
the worst broadband and customer support I have ever had, the broadband cuts off about three times a day and nobody wants to know, do yourself a big favour and stay away from this rubbish company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uffculme devon Post Office  
1 full year of the worst possible service. Constant reliability issues and they keep sending out engineers who tel me they fixed it only for it to be the exact same. Ridiculous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Absolutely terrible company. I have found that both OpenReach and BT are both very low level companies. They only reach the minimum level of acceptability for both customers and network service. Their staff were snappy and rude. Internet only works half the time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Post Office  
I have never experienced such poor broadband. My connection cuts out multiple times a day, and is slow when it is working. I have also recently had the price I pay increased, for seemingly no reason. I have emailed and called and received absolutely no help, and most of the time they do not even bother to respond.

Absolutely awful broadband, and awful customer service.
  • Speed
    2 stars
St Andrews Post Office  
*DO NOT WASTE YOUR TIME* you will end up paying for a yearly contract and can hardly ever get a connection. The speed was so slow on the off chance that it did work. And when you end the contract and on time they take two months money out of your bank for no reason and refuse to give it back! The staff on the phone are very rude. I am glad I am never dealing with these ever again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romford Post Office  
Absolutely AWFUL company to deal with. Constant DAILY disconnects. Beyond useless customer service who always blame the customer and not their own shoddy service. STAY CLEAR! of this company. I have been with EE, SKY, BT and never had problems with them. Don't just go for Post Office because of the price like i did.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Taunton Post Office  
Broadband keeps failing. Hopeless Customer Service with time and MONEY wasted when landline is out of action, too (as at present) Approach via 0345... number is particularly annoying 'cos of 'security questions'. There must be a better way!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Stafford Post Office  
speed contracted for 28Mbps i get 0.38 most of the time !! emailed several times about that but no response ! not able to phone them if broadband is down( 0Mbps) after 5pm to fix problem!!
now have to wait with no broadband at all for 7 DAYS to tech to come- and its going to be 3 day visit from 8am to 1am . ARE YOU FOR REAL ??
NEVER AGAIN!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Perth Post Office  
Very very bad internet, cant even talk over internet calls like whatsapp, have to switch to mobile data every time. Why and how can Fibre optic internet be this rubbish? take them over 10 working days to reply a email
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
E15 4JW Post Office  
I can honestly say this is the worst broadband provider I have ever been with. Switched from Sky as their price was creeping up, but moving back as the saving is not worth the hassle. When I contacted them about it, they just emailed me back saying to report the fault and someone will look at it within 28 days.

Connection constantly drops out and although connected to the router, there is no internet connection. When it does work, speed is OK, but nothing special. Don't even try connecting two devices at the same time, one if not both will not work.

I know the likes of Sky and BT are more a little more expensive, but trust me when I say there is a reason for it. I have regularly switched to 'smaller' providers for things like insurance and utilities in the past, but this has seriously put me off doing so in the future. I went with Post Office thinking they are a well known, established organisaion, but am surprised a name like Post Office would have such a poor service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Cornwall Post Office  
By far the worst broadband ever use should be ashamed to be even giving this out to people ! It’s a bloody joke ur making people pay for it not to even work u get no connection thru the full house and it’s the slowest ! HIGHT DO NOT RECOMMEND!!!!
Halbeath Post Office  
Do not go for post office if you are going to move within the year.

Not only will you have to create a new contract with them (ontop of increasing prices with the exact same package) but for some reason they will charge you an additional £60 for installation fees even though I had to set it up myself the first time.

This provider is a scam with constant dropouts.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Belfast Post Office  
I am disgusted with the service we have received... I signed up to PO broadband in January, at first it seemed fine but we started having problems with the service after a couple of months. We tried all the things they advised to try and get a better reception but nothing really worked.
For the last month we have made endless calls as the WiFi kept coming on and off. For the last 2 weeks we have had no internet at all! Three times I’ve had appointment booked for the engineer to come into our home as the problem is from the inside. Three times no one has turned up, no explanation , and the last time today they even lied and said the appointment hadn’t been confirmed when I had actually received an email with a confirmation reference number sent on Thursday.
I would never recommend this service, and I shall be sending my router back with a very nasty letter of complaint ..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedford Post Office  
Absolutely horrible broadband. I wouldn't recommend this to anyone, whether you want to play games or just surf the web. We only get 2mbps on ethernet and it drops out 5 times a day and when it comes back, its 0.5mbps. As for gaming, I cannot play a single game as the ping is always above 1000.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Spalding Post Office  
On renewal over charge and have to wait for refunds. Different information given depending who you speak with. Over all not great on speed or service.
Somerset Post Office  
Speed is average WHEN it connects. if you are just using your internet for the odd email then this would be fine. If you work from home, stream or play online games or anything then this is NOT suitable. There are random disconnections throughout every day and you can be disconnected without warning for up to 10 days.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
london Post Office  
Service drops every day for a few minutes at the time. I lived in many countries and this is the worst broadband service I ever had. Speed is fine. I would be 100% satisfied if the service was reliable.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Southampton Post Office  
Had the worst experience with Post office broadband and service. We paid for a service we never received and were not compensated for this huge error. We were hung up on numerous times and told we were misinterpreting what the customer service people were saying. Dreadful.
Taunton Post Office  
Cant beleive how i have been treated you dont want my custom anymore joined in march then coronavirus lockdown started didnt have the money like alot of people everyone who struggled im a single mum of two had to get food parcels to survive then even went through the tradgedy of losing my baby niw july 1st im tryna get back on track willing to pay my outstanding balance to be told they do not want my custom anymore by the line manager on today and pay over 200 pound my outstanding balance is just over 80 you are a disgrace had me in tears i will be taking this further like i havnt gone through enough
At Helens Post Office  
The speed ok at about 12 MBps but I'd be having really bad connection problems. I wondered if it might be a crappy router so I tried connecting my previous D-Link TalkTalk router and the connection stability seems to be much better (at least for the two days in so far I've been trying it out). If you do this you'll need to be comfortable logging into the Talk Talk (or other) router admin and adding the post office connection details. You can get these from the Post Office router back up file that you can export from the admin login and open in a text editor.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
Ambleside Post Office  
Post Office Broadband rides on the TalkTalk network, so is privy to exactly the same problems as TalkTalk. Namely in my case its habit of dropping the connection *at least* once a day. As a person who streams almost all my media, this is very frustrating.
I'll be switching again when the contract is up.
TBH my speeds aren't too bad--they have run slow on occasion, but it's rare--and I've never had much reason to contact customer services, but their website kinda stinks when compared to something like SKY's app.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Fife Post Office  
This internet provider will give you stress. Constant internet cut outs for no reasons, late for a bill? Instantly cuts out. Customer service follow a strict guideline and say nothing out of word, they have no IT skills whatsoever. I even switched Broadband and they messed it up, they closed the account and kept the line with them live meaning me having to wait more days for internet to be sorted. They lack any knowledge on how to run an internet service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Post Office  
Hopeless. 0.65Mb/s download speed from a check I just made! Even at peak time this is bad. Loses internet about every two days. Technical support just said it must be testing the line! What every 2 days!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stockton Post Office  
Awful. Broadband connection kept dropping out. Also, they don't contact you when you are out of contract, you just get a nice surprise when your bank statement arrives. Then, when you change broadband providers, they first send you a snotty letter, and then a bill!
Don't go there!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Skelmersdale Post Office  
I've had several broadband suppliers over the last few years and PO is the absolute worst, we get internet drop outs several times a day (where the devices are connected to the router but there's no internet) and on reporting to them I just get told there's no issue with the line. If I want to download anything then I cannot stream video at the same time. I can't wait for my contract to finish so that I can get back to having usable internet.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Lancashire Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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