Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.5 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 555 customer ratings since 2020-08-04 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,336 Customer Reviews over 34 pages

  • Reviewer
    Location
    Cambridge
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. Contract ends in a few days and it couldn't come soon enough. Working from home has been almost impossible. The last month haven't been able to stream anything without constant buffering. Will never go with the post office again.
  • Reviewer
    Location
    BIRCHINGTON
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Good broadband and fine customer services.Sorry they are stopping
  • Reviewer
    Location
    Dover
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Traffic shaping ruins this service provider. You can do a broadband speed test while Torrenting the latest Linux Install, the torrent will hit 400kibps (1000+ seeders), but the speed test will show 12mbit download AT THE SAME TIME!
    It works, cheap, pays for what you gets.
  • Reviewer
    Location
    Chatham Kent uk
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The post office boardband is a rip off I've now had enough of their internet service my router keeps turning off since January I've sent them an email twice nothings been done
  • Reviewer
    Location
    CT9
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Diabolical speeds, always down. Customer service is just as atrocious. Can't wait to end of contract
  • Reviewer
    Location
    Glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Router is complete junk – awful wifi. Overall extremely slow. Wifi speeds are sometimes less than 1 Mbps and ethernet 3 Mbps.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have download and upload speeds of less than 4mb today so struggling to work. Post Office customer service say the router is fine so the problem must be my end.
    They want me to do three speed checks over a 24 hour period and them report back tomorrow.
    Complete waste of time contacting them as I need help today to enable me to work.
    Terrible customer service.
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am so glad that my 12 months contract is coming to end this month. I upgraded for a better package thinking it will benefit me but the last 12 months resulted in nothing but a poor service all- round.Now they want to push me on to paying £37pm.Definitely not . It’s time for a change I have been a Post Office home phone and broadband customer far too long and the time has come to ditch them.
  • Reviewer
    Location
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    what a load of rubbish too slow and always buffering, cant watch a video. they sould stick to stamps grrrrr
  • Reviewer
    Location
    Aintree
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    We have had post office broadband many years it can be very very slow not happy customer!!..we only use one laptop and one smart phone with internet it should not be so slow
  • Reviewer
    Location
    Devizes
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Incredibly unreliable broadband. Cuts out and buffers all the time and when you ring customer services they tell you the speed is fine. Struggling to get 5mb most days.
  • Reviewer
    Location
    UK
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband I have ever had the misfortune of using. It constantly loses connection; at least 5 times a day. It crashes online games consistently. Web pages take ages to load. I am extremely disappointed with this broadband and will be swapping to a different one ASAP. Do not waste your time or money on this awful wifi.
  • Reviewer
    Location
    Wales
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Lost my service six months ago . They checked the line several times and stated that it was live. Several router resets didn’t work. They eventually sent an engineer who found that the line was dead and had been that way for many months. He also found that the router was not working properly. Eventually a new router was sent but was poor quality and didn’t work effectively.
    Became so frustrated having laid for no service for six months to be offered £30 as a goodwill gesture. Tried to cancel the contract but they refused stating that they would charge me.
    This company is awful. Don’t even consider taking a contract with them .
  • Reviewer
    Location
    Chatham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had my internet going on and off and now it's pissing me right off and I've sent you an email and nothings b3n done
  • Reviewer
    Location
    Leicestershire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I've been with the Post Office Broadband, that is now Shell Energy, for over two years. I've found their consumer services personnel always very helpful. I've had problems on several occasions with the service dropping out but this was nothing to do with the Post Office internet provider. On each occasion it was a BT Openreach fault and their poor landline service and their inadequacies in correcting faults. Sadly most providers rely on BT Openreach to deliver their broadband service
  • Reviewer
    Location
    Manchester
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They're used to be called "Fuel Broadband", which were the same rubbish hardly reaching 0.6MB/s, but at least they didn't throttle. Now, since moved to "Post Office" - it's a complete disaster. Working from home is nightmare - they disconnect randomly with no reason as they see some spikes in broadband uses. Forget about streaming anything live - it's constantly buffering. Since you can't stream anything, you'll have to download and the torrents would be just throttled to next to nothing. Cowboys! Shame there's no fibre in my run-down area. As soon as I get it, I'll switch to it with no doubt, even though my contract end in December. Even sending this reply disconnected my internet (copy/paste is your answer)..
  • Reviewer
    Location
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely so unpleasant and unprofessional company! They scam the vulnerable out of money and charge you for things that you havnt even got like a router they said they would be sending after i changed my address!then they said it was there fault coz they didnt update it properly on the system but still charging me wene ive got no wifi or router box!wish i could cancel but they saying i will incure a charge of 200poumds if cancell
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Couldn't move in for 2 weeks because the installation date was different to the one I was told on the phone when signing up. Fault on the line for the entire year's contract which was never fixed. Broadband cutting out every day for entire contract. Speed was pretty low. After hours on the phone to try to get it sorted still nothing. One customer services rep told me to repeat the exact same thing I had been told to do 8 times already, I told him it didn't work and he said "why don't you fix your own internet then?" and just argued with me instead of helping me. Had to report him, phone again to get someone else, and also take a call from his manager to ask about why I wanted to report him. Still after all that the problem wasn't fixed. I cancelled contract at earliest opportunity. After end of contract they continued to send me bills to an address I no longer lived at (rather than contact me by email as they had always done previously) asking me to keep paying. Obviously I didn't receive the letters, they didn't bother to contact me by email even though all my previous bills were sent by email, so by the time I found out about it they had started to threaten to affect my credit rating. I called them to ask why they were sending me bills, and they said I hadn't cancelled the contract (I had). They refused to accept this and kept asking for money, even though I told them the exact date and time I called to cancel should they want to go back and check the recorded call. After a long complain email they finally accepted they were wrong and stopped requesting money, I asked to make sure they hadn't affected my credit rating with this shambles but no one ever bothered to reply. Completely horrific experience, the worst I have had with any company I have ever used for anything.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Post Office
    Date
    Comments
    Absolutely horrendous broadband service. I have been without any Internet for the past 6/7 months and emailed stating this but have had nothing done to resolve this issue. This has meant my daughter has missed out on her education, I have missed out on work and important medical appointments via zoom. So I have been paying £18 a month for an Internet service that hasn't given me Internet. I'm pretty sure their contract states that they're an Internet provider and will ensure customers have the Internet access they are paying for so surely they should be providing this Internet service. Each time I've emailed they have responded that they have found no problem yet from my end there has clearly been a problem otherwise I wouldn't have got in contact over the fact the Internet has not worked. Massively disappointed and angered at the service and 'resolution' they have supposedly offered and I will be making sure i tell anyone looking into purchasing broadband to avoid the post office at all costs. Absolutely disgusted, particularly with how important the Internet has been over this past year.
  • Reviewer
    Location
    Hereford
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We've been with the Post office for home phone and broadband for years. They have always been brilliant. The internet speed is good, connectivity is excellent and customer service is excellent. WE have found them to be very helpful and polite, always. We recently moved house and they made the internet/phone move easy. Well done PO.
  • Reviewer
    Location
    glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up in january and day 1 it dropped several times. After weeks of calls and no call backs, sending emails 5 or 6 times a day whenever the internet dropped out and a hand written letter to their head office, i was guven 60 pounds in comoensationa nd told "theres nothig we can do about it". They're lwtting me transfer to another company without penalty which they 100% should do. Their service is awful. Not a single customer service agent ever passed along any of my calls and not a single manager called me back until last week. Oh' they also told me their routers "get tired". They have now been bought over by Shell of all people but i can't imagine the service will get any better. Stay well clear of them.
  • Reviewer
    Location
    Stonehouse
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Where do I start!? I informed Post Office of my change of address(in advance). Arrived at new property with a non-working telephone line. After,over a week talking to the tech department,I eventually found out Open Reach had been going to my old address! And that my contract had been cancelled (without informing me) and that my new line was actually disconnected. After this shambolic attempt at running a business,I told them I would be going elsewhere. Now,they won't stop contacting me!
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    I paid for an upgrade but to be honest, it's no different speed at all. The biggest problem with Post Office Broadband is the customer service.
    It took me 3 frustrating months to gain access to my account online, They don't send paper bills so access online is vital. Kept sending me email telling me to log on to see my bill, despite informing them numerous times that the website repeatedly informed me that my details were incorrect. Then received email informing me that they had tried to call me but I wasn't answering, while I'm house bound and sitting right next to my phone which has never rung at the times they claim. I then received a letter informing me that I could change my password by using my account number.........which I don't' have and was not included in the letter, so once again unable to access my account. Very frustrating and wasted hours and hours of my time for a simple matter of them fixing the problem. I don't think we should be forced to use online for payment, we should have the choice of paper bills so that we don't have to deal with problems with their website.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. We pay for this service and have just stopped using it for the most part die to the unreliability.
    I just decided to give it another go and put some youtube on. It froze six times withing the first minute. I feel like I'm on dial up internet.
    Would not recommend to anyone
  • Reviewer
    Location
    Surrey
    Reviewing
    Post Office
    Date
    Comments
    Absolutely ridiculous. Wifi has been down for ages now and it’s happening all over the UK!! Don’t trust this company!!! Bloody awful >:(
  • Reviewer
    Location
    Leeds
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking company, moved home was told phone and broadband will be connected, 1 week later and I still have no service, I am 82 and depend on my phone, sent an engineer round to connect me which he then said there is a problem, after he left I went into my bedroom and my handbag had gone. I contacted them to inform them and they said it’s nothing to do with them. I cancelled my contract and then the next day received a voicemail to say an engineer is coming on the Wednesday to finish the job, they haven’t got a clue on how to run a business, DO NOT GO WITH THIS COMPANY.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Post Office
    Date
    Comments
    Waited a week for engineer who never turned up no phone service.and expected to pay my bill ....told I will be compensated when line is fixed but I need to pay my bill first what a joke I have missed doctors appointments due to no phone...no compassion seems they put profit before people..
  • Reviewer
    Location
    WOLVERLEY
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I just give up
    The most appalling customer service
    I can't begin to say the frustration
    Told lies all week from 8 different people
    In the end I was told that my initial complaint and engineer was never logged or booked so I have to wait in another 5 days no phone internet or TV
  • Reviewer
    Location
    Northumberland
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    " You Will Be Sorry "
    Worst Broadband I Have Ever Had.
    Dont Not Expect to Actually get on the Web !
    Days & Days Without service Repeatedly !
  • Reviewer
    Location
    LAUNCESTON
    Reviewing
    Post Office
    Date
    Comments
    Zero stars, absolutely shocking broadband, it's like going back 20-years to the days of dial-up it is so slow and drops out all of the time.

    Now they have jumped ship and sold it to shell so it's obviously not going to get any better in the near future thankfully not long to go on contract, time to switch.

    providers like this should be prosecuted but it's always someone else's fault!!! absolute charlatans
    Avoid at all costs.
  • Reviewer
    Location
    devon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Thank goodness my contract with this lot is up, had nothing but trouble with there rubbish broadband, cuts out two or three times a day, they do nothing about it, do yourselves a favour and go elsewhere, you will have trouble finding a good review on here about them, be careful because they are changing there name now, probably because of all the rubbish reviews, phoned them today too tell them I won't be staying with them, tried to talk me into taking out another contract, I told them they would have to pay me to stay with this trash broadband.
  • Reviewer
    Location
    Manchester
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless broadband, very unreliable, they never call to see if you are satisfied all they do is increase payment. The internet is on and off every day, as I am writing I don’t have internet and I am not sure when it will start working again. They expect me to pay £37 for the service I don’t receive, I am very, very disappointed with there service can’t wait to leave.I wouldn’t recommend anyone. ☺️☺️☺️
  • Reviewer
    Location
    West Yorks
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking. Speeds are slow. Many daily dropouts. Customer service is a joke - copy and paste Emails full of apologies and little else. Try calling them and you're waiting 30 mins to speak to someone & then immediately transferred to another 'team' who then take another 20 mins to pick up.
    Clueless when confronted with an issue. Safeguard keeps blocking random webpages despite having Safeguard completely disabled on my account.
  • Reviewer
    Location
    Devon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely disgusting treatment of a customer! Been with them for a year and while the service was mostly ok for the price, suddenly my bill jumped from £20 to £37! £37 just for internet and a phone line I've never used, no tv or other extras. When I contacted them about it they told me it's because I've come to the end of my contract. I was told I would have the £17 refunded if I agreed to sign another contract with them. Its 2 days before my payday and I have an 11 week old baby and that money was set aside for formula as I explained to them but was told that is the only way I would get the money refunded and would have to wait a minimum of 5 days for the refund. What good is that to me and why would I sign another contract with them if this is how they treat their customers? So now my baby has no formula. Thank you very much! And the woman kept saying she was trying to help me! I worked in tele sales and trust me, this is NOT helping. Both people I spoke to over the phone were extremely patronising and really didn't care about the situation they'd left me in. Customer service is beyond appalling. Avoid these scumbags.
  • Reviewer
    Location
    Barnsley
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You get what you pay for. Originally it was a 24 quid a month deal for 48 months which is now over 50 quid a month inexplicably (not phone costs). The router is garbage, an overheating hunk of molten garbage. The quality of our connection is also hot garbage. Constant cut outs and slow downs. Sometimes images load like they did in the late 90s such is the low quality of the connection. You will NOT get the speed you 0ay far and you WONT receive a solution from the post office. I have 4 month left thank god. Don't make the mistake I did, go somewhere else.
  • Reviewer
    Location
    Durham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    STAY AWAY! This is the worst broadband we have used! We have been with them 2 months now, worst mistake moving to these cowboys!
    The speed is so slow and the broadband connection drops out multiple times a day for periods of time. No problems with our previous supplier.
    The customer service is total dog ****. They have now sold the service to Shell Fuel! The service couldn't get any worse.
    I would give them 0 stars if i could.
  • Reviewer
    Location
    Worcester
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If no stars was an option that would be my review. Terrible customer service and terrible wifi. DO NOT USE THEM!! May be cheap but no wonder! My other have is the main name on the policy. I always phone and they speak to me anyway. All of a sudden today they can’t talk to me as I’m not on the policy. They say they will send out someone to have a look, we wait in and nobody turns up. They never call back when they say they will. In the 12 months of the policy we have never had a full month of no issues. Working from home I loose money when I can’t connect to my laptop. So far lost over a weeks worth of pay due to this wifi. When they explain thinks over the phone they use jargon which obviously I don’t know what they mean, they don’t listen to what I’m saying. The. When I ask to get out through to customer service they put me through to an automated survey. Don’t waste your time!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I have switched now.thank goodness.The post office were the worst broadband supplier I've ever had.service was so slow,under 2mbps most of the time.complained but they did nothing.would cut out and not work at all for hours,sometimes days.absolutely appalling service.I would never recommend them to anyone.
  • Reviewer
    Location
    Lodon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We joined Post Office last year October and I can say - this is one of the worst decisions we made. The Internet is very slow, it cuts off every 5 to 10min which makes impossible to use. Me and my partner working form home and we have to use our phone internet because Post Office is refusing to help us! In the last 2 months I called post office more than a 10 times. Every single time I was told to turn it off and on, change filter and etc. I nearly had to beg them to send one of their engineers to come and check my house because they kept claiming that there's no issues with the broadband. Once we got booked for an appointment we had to wait a week. We agreed on the time and were old that we have to make sure we will be at home, otherwise we will have to pay a penalty (I believe £150). We stayed at home, 30min before appointment I received a call from engineer saying he will be late. The engineer showed up 30min later, he couldn't find out the house even thought we live in Central London and nowadays everyone has a GPS. The engineer refused to come as he couldn't find a parking and we were told to get another appointment??!!! After this we called Post office and they told us unfortunately we will have to wait another week for an appointment! We tried to finish a contract with Post office due to poor service and slow internet and the only thing we got told - If you decided to finish contract with us unfortunately you will have to pay extra charges for it . They not helping they own clients to fix the problem but also they not letting you to leave their company without extra charges EVEN THOUGH YOU HAVE A LOT OF REASONS TO DO IT. I hope this will help someone before choosing the internet provider. Shame on you Post Office, the worst internet provider.
  • Reviewer
    Location
    Littlehampton
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Decent customer service from this broadband provider however their internet service is utter dog muck. Terrible ping currently getting 50MS with another 25MS jitter and trust me you can tell. I know it's the provider as I was with another provider before switching and never had any problems with my ping. Unfortunately I can't recommend PO Broadband at this current time, I know understand why they were so cheap.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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