Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.1 stars
  • Reliability
    2.4 stars

Based on 1293 customer ratings since 2018-03-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

786 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Brilliant service cant fault postoffice. Brilliant i can pay with my card at postoffice too.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Post Office  
The worst broadband I have ever used, customer service very poor, broadband service very poor, speed very poor.
The worst thing is I have not use my Internet for the passed 3weeks and am still paying for it. They have no engineering to come and fix it, And I can not cancel the contract because they are saying my Internet service is live and therefore if I cancel it, I have to pay £150, I have to wait until the engineer called me. This is the worst service I have had in uk. I do not recommend this service. I regret using their service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kettering Post Office  
I recently took out a fibre broadband contract with the PO. Initially speeds were much lower than estimated however when I contacted the PO about this the technical helpdesk were easy to contact, very helpful and arranged for Openreach to investigate. Speed is now within estimate, my only small criticism is that it took 8 days to resolve.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Durham Post Office  
Do not even consider the post office for board band. The service is appalling they are happy to take your money every month but don't provide the service you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stourbridge Post Office  
Wow, I think we have a winner for worst "Broadband" fraud ever. Surely this sh*tshow of a provider is TalkTalk related?!? Speed in Bridport is so slow that online speedcheckers reject it as being too slow for testing. Seriously.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridport Post Office  
As a new customer, and finding i couldnt even visit national lottery, i was raging, as you need a credit card to open bb account, to have a cc you need to be over 18, so i told them in not very pleasant terms fix it or contracts canceled, sorted
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
BRITIAN Post Office  
STAY AWAY - Since day dot, the post office has been on the back foot trying to make up for their terrible service and speeds... Their latest let down is due to myself moving home and advising that the fibre optic broadband that I pay for and use for work won’t be available until after 28 days of my move!!! I repeat STAY AWAY!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basildon Post Office  
Beware !! Post Office Broadband Safeguard is currently "stuck" on child friendly for new customers ... therefore no over 18 access is available and yet they are still selling it ... Basically its not fit for purpose if you want to put a bet on ... buy vape juice and the like !!! There is no "fix date" ... They are very apologetic about it .... but thats not a lot of good to me
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Birmingham Post Office  
I don't normally leave feedback and even less so negative but PO Broadband definitely deserves it. I was transferred from the Fuel Broadband service when they sold it to PO Broadband and so I was locked in for 18 months. That's finished now so I'm off and I wouldn't recommend PO Broadband to anybody, even my ex wife. Good riddance to both of them, they are both useless and expensive.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merseyside Post Office  
Worst broadband ive ever had they you will be ok aslong as you only have one device connected and you only go online when the rest of the country are in bed terrible!!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
SCARBOROUGH Post Office  
Please do not use the Post Office for your broadband. We have been trying to resolve slow speeds with no luck and the customer service is dreadful!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merthyr Tydfil Post Office  
Not impressed. Had the router delivered to my local post office as I didn't know if it would fit through my letter box, they promptly sent it back to the sender! Rang them and got them to send it to my home, knowing I would have to pick it up from my local collection centre, they left it behind a bin! Connected it, and now can't even check my lottery numbers, apparently 'it's a known problem'! Great if you work from home and can't access sites that you depend on. Not impressed.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Devon Post Office  
If you are thinking of getting PO B/band DO NOT DO IT. The customer 'service' is lacking, technical support awful (they refer you to customer service girls who 'don't know , sorrry'. It is talk talk under a n other name apparently. They say it takes 3 days for the internet to 'settle down' when new router is connected and then it should work. Do not hold your breath. It connects for a few minutes and drops. No one at PO knows how to change the security settings - it comes with child guards etc so limits what you can access (if router is connected long enough for you to connect to anything). I want to return to old provider and pay the extra - I got service, proper technical support when needed and did not have to wait 10 minutes listening to awful music on the 'phone before I got a human to speak to me. Seriously, do not use these people - there is no support, no speed, no help, no advice, and no internet connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire Post Office  
I am being honest for this review, this post office internet it completely waste of money and time. I asked them to cancel on the same day service which I used and I have been informed I can’t do it, customer service was so bad and rude people. Can’t even download any application or watch anything online like YouTube it’s keep loading I wouldn’t recommend any body please please stay away from this post office. I don’t understand why we pay if we don’t get service (Internet). This is biggest mistake I ever done to chosen to select post office broadband.
Nothing is good about really frustrated !!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester Post Office  
My first bill was over charged. Not a great start.

but now the internet drops out at the same time every evening (just after 7pm) and does not correct itself until around 10.30pm. I have called to discuss the matter every evening for 6 weeks (luckily the phone number is free from the landline). Apparently 2 engineers have been sent out to take a look - but they have never actually arrived!

I have been told I cannot cancel the contract without paying the rest of the term off....which, for a service that I signed up to and am yet to receive, I am extremely unhappy about.

There is a reason that the cost is low...it's because the support, speed and reliability are all terrible.

I do not recommend Post office broadband, just pay a little more and use one of the big, tried and tested, suppliers.

The fact that everybody seems to be saying the same thing about them makes me wonder how long they can continue to operate.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston-s-mare Post Office  
Useless **** the service is had stopped in every 2 minutes or more often we could not to enjoy the online tv the movie has stop always within minutes..unfair policy we need to pay for the nothing for the remainings months because of the contact.. ee get new net with the virgin..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norwich Post Office  
i had post office for a number of years but when i moved to a new address i had problems. They said that my contract had to be cancelled and a new contract set up. After the move i found that my old contract had not been cancelled so i had two contracts set up and i was paying for both. I told them of this problem and asked for a refund i have paid for the line i was not able to used that was mistakenly made by the post office line installers. Up to know i have not had a satisfactory settlement back from them. I have been in touch with the trading standers and the Ombridgeman they have until march to resolve this matter. I have left the post office for giving me this bad service and i will use a new provider. DO NOT USE THE POST OFFICE FOR YOUR BROADBAND THEY MAKE MISTAKES WITH OUT SORTING THEM QUICKLY.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
whitchurch Post Office  
Left Plusnet to try the Post Office not realising it was a front for Talk Talk. My download sync speed has dropped by 35% and my connection drops several times a day, often in quick succession, an issue I never experienced with Plusnet. I deeply regret getting sucked in by the cheap deal on offer, it genuinely wouldn't be worth it even for free. To top it all off, their call centre staff think they're clever and try to troll you until they discover that you have a record feature on your phone, at which point they become terrified and hang up, knowing that they've just incriminated themselves by being deliberately obtuse in order to deflect responsibility and making asinine statements in order to antagonise the customer. I have the mp3s to prove it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Wales Post Office  
Absolute hot garbage of a broadband service, daily disconnections, slow upload and download speeds.
Not advised, wouldn't let my worst enemy use this broadband service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Receiving 0.5mb/s and support tell me this is what is being payed for and there’s no problem even though the package is advertised as 11mb. Extremely reluctant to look into the line or settings. Infact say they cannot change settings thier end. The only broadband supplier that I’ve come across that are unable to do this. Go with talk talk, it’s cheaper, faster and has better support. Sadly I’m not the account holder in this situation, I can only advise the oap’s to switch as they are getting mugged off by the post office.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Torquay Post Office  
Have just tried to cancel a phone line as no longer needed. Guess what! It takes two weeks for a Open reach chap to stroll around to the frame and disconnect the wire. Its in the contract, but does not come up on the Post Office site, so the Post Office will get two weeks of line rental from me for nothing. Avoid.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
Harptree Post Office  
I came across a "Deal" with PO Broadband while looking at alternatives for a friend who is paying through the nose with Virgin for a service they really don't need.

My internet access at the time was through my phone's 4G on GiffGaff paying £20p/m for unlimited calls/texts and 20GB Data.

I researched the PO Broadband, read the disparaging reviews but I figured for £15.90p/m for unlimited downloads I'd risk it.

I went through the sign-up process online, until it got to the credit check where the site basically froze-up. I closed my browser and thought that was that.
The next day I received an email thanking me for choosing PO Broadband, and provided a link to complete my order; which I did.

I received plenty of love-letters and texts from PO in the days that followed, and about a week later my Chinese ZyXEL AMG1302-T11C bottom of the range router arrived!

I knew I was taking a chance with the PO, and knowing that the service is basically run by TalkTalk, I obtained an "old" but far superior Huawei HG633 "Super Router" from a friend who used to be with TalkTalk.

I went live with the PO Broadband on Friday 25/01.
It took quite a few hours for the ZyXEL router to update with my new account settings.
During this time whenever I tried to use the internet my browser was being redirected to www.fujitsutr069.co.uk/cpe.php with a message stating I needed to login to use the internet.
I sent a msg to the PO via twitter @ po.st/I7EbNu, and they responded quickly stating that all I needed to do was install the security software.

I manager to download the software, which was "Fujitsu Internet Security 2013"! Needless to say, it wouldn't even run after installation due to services not being able to start. Now this may well be due to me not uninstalling my usual AV software (a product updated for 2019), but I'd rather keep my trust in a product that I know rather than a 5 year-old unknown!

In the end I didn't actually need the software, the redirection appears to be due to default settings in the router, and once the settings were updated I was able to access the internet via my browser.
I then backed-up the router settings, opened then .cfg file, retrieved my new Username/Password and entered the details into the Huawei router, connected that and I have been online ever since.

My speed is in the ball-park of that stated in my estimate, however downloads, and I pretty much mean ALL downloads appear to be throttled to about 10% of available bandwidth! This may be in the caveat that they say speeds may increase/decrease over the period of 10-days while they find the best connection... Doubtful, but I'll see...

Upload speed is a joke, both times I've run a Speed Test I'm getting just over 700Kbps! Again maybe this'll change in the coming days, but as it stands it's pretty woeful.

The following day, I received an email stating my bill was ready; I was unable to click the link in the email to take me to my account page as they had missed the "s" off of https:// in the hyper-link! A sure sign that the PO's attention to detail certainly isn't in their "Service".

Logged in to my account, went to view my bill, and nada; the site uses Adbobe Flash, along with pop-ups on it's billing pages!!! Firefox wouldn't have it, I had to use Edge in the end to make the payment!

So, in summary:

You get what you pay for, in this case cheap = inferior & outdated hardware & software; however if you prepare a little you can mitigate some of the impact of the PO's poor choices.

I haven't had any service outages, and when I contacted the PO via Twitter they responded quickly, albeit with inaccurate advice, but I expect people are just doing what they are told like good little sheep, unquestioning in their mindless pursuit of trying to obtain some disposable income...
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Chessington Post Office  
I was told I could make a single payment to cover the entire 12-month contract. I have since found out that this is not possible. In other words, they lied to me. The customer service staff are uneducated and keep asking me what the problem is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
norfolk Post Office  
What a waste of time! Don't let the cheap deals drag you in - they're cheap for a reason. No one has a clue what they're doing.
We applied online for broadband, told it would be a two week wait to activate. Fine. We then called to check everything had gone through - it had, team on the phone confirmed our engineer date.
Over the next few days, I kept getting emails saying that my application wasn't complete so I called again, only to be told it was fine and that we could expect the engineer in a few days.
Day of installation came - nothing. No engineer, no box, customer services saying that someone on the phone hadn't 'pressed the complete button' - absolute joke.
Called to complain - no apology, sales team tried to sell again and said they couldn't remove my direct debit details.
We were finally called back by the complaints team who apologised, cancelled our direct debit and closed our non-starter account. The fact that we had to call 7 or 8 times and be very persistent to get things done was an joke. Don't go with the Post Office for broadband - they haven't a clue what they're doing and from the other reviews I've read on here - it doesn't seem to be getting any better when and if you finally get installed. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Post Office  
AVOID AT ALL COST
I signed up for a £19 per month unlimited broadband and free calls package, an 18 month package. I’m 12 months in and total charges have come to £421.55 instead of £228 that’s an over charge of £193.55 so far.
According to customer services my monthly contract is actual £19 plus £3 for free evening and weekend calls. Considering I worked during the day, very few calls are made during the day so how my monthly bill can average £35 is beyond me. The internet reliability is dreadful and the speed very poor. Sadly I’m stuck with them for another 6 months and WILL be changing providers. Please don’t use the P.O. for broadband and telephone services, it will cost you a fortune
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Penarth Post Office  
Do not touch! Stupidly signed up, then discovered how rubbish it is! Too late to cancel! Router set up so YOU CANNOT USE STREAMING DEVICES! Phoned customer services who told me that is just the way it is! I would never signed up if I’d known this! Charged for 1571 answer service.
Overall rubbish! Can’t wait til I can leave without penalty!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Perth Post Office  
I signed up and was fool enough to accept their offer of a saver charge for Line Rental. It was a good offer financially. BUT. With one contract applied to the Line Rental for 12 Months and the Phone and Broadband charges on the contract for 18 months the PO puts itself financially in a win:win position ad. inf.. To top the insult they have - without telling their customers the cost - changed their Line Providers from BT to TalkTalk.
Cost incurred to leave this January is now: £77 Early termination of one part of contract OR Full Cost Line Rental for remainder of contract to July AND then to join another Line Provider you will likely be forced to go back to BT with a connection charge of £60.
Frankly I think it is underhand and I am disgusted as a customer that I was not treated better than that!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
North Yorkshire Post Office  
Apsalutly shocking connection poor and slow connection internet and WiFi keep switching off and red light comes on my router resulting me having to switch my box off and on again I deffo will not be recommending these to any one I no and I will be changing provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
the worst internet ever dial up faster everyday it goes off atleast four time everyday and when you ring them do this do that and they say are records so only gone off once they lie and that's way we leaving also paying for service your not getting thet need to be reported to ofcom
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockton Post Office  
Absolute joke of a company after 6 years and poor internet service im done still waiting on an engineer 1 year later Told on phone to unscrew the box and check it after doing this and seeing sparks get told they fixed it at there end must be magicians
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Haddington Post Office  
Sent me a totally useless router. not compatable with chromecast and other such devices. Welcome to the 19rh century.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Brixham Post Office  
Currently uploading this using the 4G on my phone because for the 8th time in 48 hours my WiFi has decided to stop working and when I call the post box they tell me I have to
Go out and buy a new part for my router . Absolutely rubbish, do not choose them as a provider
Central London Post Office  
Poor service. After signing up, I had to wait 8 days for an engineer to visit and identify if their router was faulty, then 5 days for a faulty router replacement to arrive, then found out after 5 days they hadnt even ordered it. Ive got to wait another 5 days for it to arrive. I wish Id gone to sky. To exit the contract they will charge me £150. My advice to post office is to remove their franchise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crowborough Post Office  
absolute fantastic service I have the unlimited bb with home phone service never had a problem with any service an when I ring up to see what new deals are out there I am gifted fantastic service from everyone I speak too and always given a better price,

I would recommend to anybody
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
bamber bridge Post Office  
Dreadful. First the router never turned up and when I rang the woman just kept saying over and over again that it had been delivered to my house. No matter how many times I told her it had not been she just kept saying it. She finally said she would send another - which never arrived but fortunately a week later a neighbour dropped my one in. Since then downhill all the way. I received nothing from them. Their email bill went into junk. They can't just let you reset your password - it must be posted. You can't just pay your bill you must log into their defunct site. They would NOT take off the child limitations on the broadband nor would anyone tell me how to do it. I just can't wait for this nightmare to be over. Also the internet is SLOW and crashes all the time......
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
maidstone Post Office  
Hi all,

Internet speed constantly drops and crashes.
Completely unreliable.

After 3micro filters and and engineer visit still having the internet crash. I requested I could pay for an upgrade to fiber. Unfortunately sir we do not provide fiber in your area .

They offered to cancel the contract free of charge in writing . Then I see my bank accounts has been hit with 2 transactions for £74 over the Christmas period.

Never use this low life company.

The people on the phone are friendly enough they just have to deal with the company bad products.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Post Office  
Awful. First they didn't send the router and claimed they did. Then they claimed they sent me another router, but when I phoned a third time it hadn't been done. Finally got the router and the service started 4 days late. Service wasn't strong or fast enough for my needs despite claiming it is, and I now cannot work from home as the system is too weak for the computer system I need to use for work. Even for normal, personal use it crashes at least once a day. Wish I had gone somewhere else and will be cancelling the second I can get a better company in. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
We have complained to the PO about the atrocious speeds we receive for a very long time and they simply do not care. After a sustained effort on our part we managed to get an engineer to our house. He took a reading and we had an amazing 5 mbps! We never knew such speeds were even possible as our best days are 1.5 mbps. He had not left the drive in his car before we were at 2.5 mbps and within half an hour we were at 0.5 mbps. Spooky eh? Today we have 30 kbps which is the motivation for this review. Contacting them is a glimpse into hell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Powys Post Office  
Your internet that you provide is the worst possible!!! Is utterly unreliable unstable and not worth even 1 pound per month ... is ABSOLUTELY disgusting... i hope to get a new provider very soon you should be ashame with such a rubbish service!!
Gateshead, Newcastle Post Office  
Very very poor from start to finish. Long periods of no connection happening several times a month the and customer service is clueless at how to resolve it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canterbury Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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