Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.5 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 818 customer ratings since 2020-04-19 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,314 Customer Reviews over 33 pages

  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    I paid for an upgrade but to be honest, it's no different speed at all. The biggest problem with Post Office Broadband is the customer service.
    It took me 3 frustrating months to gain access to my account online, They don't send paper bills so access online is vital. Kept sending me email telling me to log on to see my bill, despite informing them numerous times that the website repeatedly informed me that my details were incorrect. Then received email informing me that they had tried to call me but I wasn't answering, while I'm house bound and sitting right next to my phone which has never rung at the times they claim. I then received a letter informing me that I could change my password by using my account number.........which I don't' have and was not included in the letter, so once again unable to access my account. Very frustrating and wasted hours and hours of my time for a simple matter of them fixing the problem. I don't think we should be forced to use online for payment, we should have the choice of paper bills so that we don't have to deal with problems with their website.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. We pay for this service and have just stopped using it for the most part die to the unreliability.
    I just decided to give it another go and put some youtube on. It froze six times withing the first minute. I feel like I'm on dial up internet.
    Would not recommend to anyone
  • Reviewer
    Location
    Surrey
    Reviewing
    Post Office
    Date
    Comments
    Absolutely ridiculous. Wifi has been down for ages now and it’s happening all over the UK!! Don’t trust this company!!! Bloody awful >:(
  • Reviewer
    Location
    Leeds
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking company, moved home was told phone and broadband will be connected, 1 week later and I still have no service, I am 82 and depend on my phone, sent an engineer round to connect me which he then said there is a problem, after he left I went into my bedroom and my handbag had gone. I contacted them to inform them and they said it’s nothing to do with them. I cancelled my contract and then the next day received a voicemail to say an engineer is coming on the Wednesday to finish the job, they haven’t got a clue on how to run a business, DO NOT GO WITH THIS COMPANY.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Post Office
    Date
    Comments
    Waited a week for engineer who never turned up no phone service.and expected to pay my bill ....told I will be compensated when line is fixed but I need to pay my bill first what a joke I have missed doctors appointments due to no phone...no compassion seems they put profit before people..
  • Reviewer
    Location
    WOLVERLEY
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I just give up
    The most appalling customer service
    I can't begin to say the frustration
    Told lies all week from 8 different people
    In the end I was told that my initial complaint and engineer was never logged or booked so I have to wait in another 5 days no phone internet or TV
  • Reviewer
    Location
    Northumberland
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    " You Will Be Sorry "
    Worst Broadband I Have Ever Had.
    Dont Not Expect to Actually get on the Web !
    Days & Days Without service Repeatedly !
  • Reviewer
    Location
    LAUNCESTON
    Reviewing
    Post Office
    Date
    Comments
    Zero stars, absolutely shocking broadband, it's like going back 20-years to the days of dial-up it is so slow and drops out all of the time.

    Now they have jumped ship and sold it to shell so it's obviously not going to get any better in the near future thankfully not long to go on contract, time to switch.

    providers like this should be prosecuted but it's always someone else's fault!!! absolute charlatans
    Avoid at all costs.
  • Reviewer
    Location
    devon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Thank goodness my contract with this lot is up, had nothing but trouble with there rubbish broadband, cuts out two or three times a day, they do nothing about it, do yourselves a favour and go elsewhere, you will have trouble finding a good review on here about them, be careful because they are changing there name now, probably because of all the rubbish reviews, phoned them today too tell them I won't be staying with them, tried to talk me into taking out another contract, I told them they would have to pay me to stay with this trash broadband.
  • Reviewer
    Location
    Manchester
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless broadband, very unreliable, they never call to see if you are satisfied all they do is increase payment. The internet is on and off every day, as I am writing I don’t have internet and I am not sure when it will start working again. They expect me to pay £37 for the service I don’t receive, I am very, very disappointed with there service can’t wait to leave.I wouldn’t recommend anyone. ☺️☺️☺️
  • Reviewer
    Location
    West Yorks
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking. Speeds are slow. Many daily dropouts. Customer service is a joke - copy and paste Emails full of apologies and little else. Try calling them and you're waiting 30 mins to speak to someone & then immediately transferred to another 'team' who then take another 20 mins to pick up.
    Clueless when confronted with an issue. Safeguard keeps blocking random webpages despite having Safeguard completely disabled on my account.
  • Reviewer
    Location
    Devon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely disgusting treatment of a customer! Been with them for a year and while the service was mostly ok for the price, suddenly my bill jumped from £20 to £37! £37 just for internet and a phone line I've never used, no tv or other extras. When I contacted them about it they told me it's because I've come to the end of my contract. I was told I would have the £17 refunded if I agreed to sign another contract with them. Its 2 days before my payday and I have an 11 week old baby and that money was set aside for formula as I explained to them but was told that is the only way I would get the money refunded and would have to wait a minimum of 5 days for the refund. What good is that to me and why would I sign another contract with them if this is how they treat their customers? So now my baby has no formula. Thank you very much! And the woman kept saying she was trying to help me! I worked in tele sales and trust me, this is NOT helping. Both people I spoke to over the phone were extremely patronising and really didn't care about the situation they'd left me in. Customer service is beyond appalling. Avoid these scumbags.
  • Reviewer
    Location
    Barnsley
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You get what you pay for. Originally it was a 24 quid a month deal for 48 months which is now over 50 quid a month inexplicably (not phone costs). The router is garbage, an overheating hunk of molten garbage. The quality of our connection is also hot garbage. Constant cut outs and slow downs. Sometimes images load like they did in the late 90s such is the low quality of the connection. You will NOT get the speed you 0ay far and you WONT receive a solution from the post office. I have 4 month left thank god. Don't make the mistake I did, go somewhere else.
  • Reviewer
    Location
    Durham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    STAY AWAY! This is the worst broadband we have used! We have been with them 2 months now, worst mistake moving to these cowboys!
    The speed is so slow and the broadband connection drops out multiple times a day for periods of time. No problems with our previous supplier.
    The customer service is total dog ****. They have now sold the service to Shell Fuel! The service couldn't get any worse.
    I would give them 0 stars if i could.
  • Reviewer
    Location
    Worcester
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If no stars was an option that would be my review. Terrible customer service and terrible wifi. DO NOT USE THEM!! May be cheap but no wonder! My other have is the main name on the policy. I always phone and they speak to me anyway. All of a sudden today they can’t talk to me as I’m not on the policy. They say they will send out someone to have a look, we wait in and nobody turns up. They never call back when they say they will. In the 12 months of the policy we have never had a full month of no issues. Working from home I loose money when I can’t connect to my laptop. So far lost over a weeks worth of pay due to this wifi. When they explain thinks over the phone they use jargon which obviously I don’t know what they mean, they don’t listen to what I’m saying. The. When I ask to get out through to customer service they put me through to an automated survey. Don’t waste your time!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I have switched now.thank goodness.The post office were the worst broadband supplier I've ever had.service was so slow,under 2mbps most of the time.complained but they did nothing.would cut out and not work at all for hours,sometimes days.absolutely appalling service.I would never recommend them to anyone.
  • Reviewer
    Location
    Lodon
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We joined Post Office last year October and I can say - this is one of the worst decisions we made. The Internet is very slow, it cuts off every 5 to 10min which makes impossible to use. Me and my partner working form home and we have to use our phone internet because Post Office is refusing to help us! In the last 2 months I called post office more than a 10 times. Every single time I was told to turn it off and on, change filter and etc. I nearly had to beg them to send one of their engineers to come and check my house because they kept claiming that there's no issues with the broadband. Once we got booked for an appointment we had to wait a week. We agreed on the time and were old that we have to make sure we will be at home, otherwise we will have to pay a penalty (I believe £150). We stayed at home, 30min before appointment I received a call from engineer saying he will be late. The engineer showed up 30min later, he couldn't find out the house even thought we live in Central London and nowadays everyone has a GPS. The engineer refused to come as he couldn't find a parking and we were told to get another appointment??!!! After this we called Post office and they told us unfortunately we will have to wait another week for an appointment! We tried to finish a contract with Post office due to poor service and slow internet and the only thing we got told - If you decided to finish contract with us unfortunately you will have to pay extra charges for it . They not helping they own clients to fix the problem but also they not letting you to leave their company without extra charges EVEN THOUGH YOU HAVE A LOT OF REASONS TO DO IT. I hope this will help someone before choosing the internet provider. Shame on you Post Office, the worst internet provider.
  • Reviewer
    Location
    Littlehampton
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Decent customer service from this broadband provider however their internet service is utter dog muck. Terrible ping currently getting 50MS with another 25MS jitter and trust me you can tell. I know it's the provider as I was with another provider before switching and never had any problems with my ping. Unfortunately I can't recommend PO Broadband at this current time, I know understand why they were so cheap.
  • Reviewer
    Location
    Nuneaton
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish, constantly have to restart the router, the safeguard (while i agree in principle is way too strict) and too difficult and time consuming to even attempt. There own technician said on one of the many occasions of trying to sort it and i quote "It is by far the crappiest provider, unreliable and outdated service he has ever had the misfortune to have been in contact with"
  • Reviewer
    Location
    Leyburn
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cannot believe a company is so bad and yet continues to trade.

    1) Router was specially requested to go to billing address rather than supply address and despite at least 2 calls prior to activation where I was told delivery was to billing address it still went to the supply address which was empty.

    2) When my contract was due for renewal I was going to change supplier but family problems limited me to finding an alternative. I ended up renewing my contract (before the end date) but because it was less than 14 days to the end of my contract I had to pay approximately 10 days as out of contract.

    3) I discovered the broadband had failed on Feb. 27th. The last known working date was December 13th. It was reported immediately. It is now March 3rd, I still have no broadband, I am still none the wiser how long my broadband will be down and I am at least £8 worse off in telephone calls trying to find out what is going on.

    Needless to say I will not be renewing my contract this time round and am contemplating contacting Ofcom.
  • Reviewer
    Location
    Manchester
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had a 12 month contract which expired 02/03/2021. However even though the paperwork stated my contract expired post office auto renewed my service and upped the cost by 50%.

    The customer service is poor and the assistant I soke to got quite defensive of their auto renewal process and called it 'industry standard'. Bit of a scam to be honest.
  • Reviewer
    Location
    Bolton
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Customer service is very poor. I was without a landline & broadband for nine days because of a failure to activate the system. My contract of one year has recently expired & I changed supplier. Now they are trying to charge me £25 for terminating my contract early- I will pay my final bill but not the additional charge. Shell have now taken over from the Post Office- things can only get better...
  • Reviewer
    Location
    Uk
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst wifi i have ever seen it cuts out constantly and is slow and rubbish overall i wish i could give it 0 stars DO NOT WASTE YOUR MONEY
  • Reviewer
    Location
    Manchester
    Reviewing
    Post Office
    Date
    Comments
    I am really disappointed with the service , I’ve had no internet for a month, this was in august , made so many calls, sometimes taking 15/20 minutes a time , that’s just to get through, didn’t find them helpful at all, except one guy who sorted it all out, gave me good will credit and I paid bill over the phone, only to receive my new bill plus an over due letter stating I still owe the £25 that was supposed to have been deducted , called again only to be cut off after being on hold for 8mins, so called back to get a stubborn man telling his kids in the background to shush, that my bill is correct , I ended up putting the phone down , due to being so frustrated , I’m going to cancel the phone and broadband :(
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Post Office
    Date
    Comments
    The post office is rubbish it keeps cutting out all the time and dropping and when I phone them their not very helpful they just tell you different excuses and ask you to think about adding things to your package for more money
  • Reviewer
    Location
    CHESTERFIELD
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow download speeds and upload , not improved with Range Extender.
  • Reviewer
    Location
    Flintshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Couldn’t wait to leave. Kept dropping out, slow and unreliable. Hard to leave contract. Didn’t get promised vouchers from the sign up. Overall the worst consumer experience I’ve had in a very long time.
  • Reviewer
    Location
    York
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely dreadful, connection drops constantly and customer service are highly evasive and useless
  • Reviewer
    Location
    Sidcup
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband provide I have ever had. Internet keep disconnecting almost every day. I contacted customers support but they keep saying that they don't see any problem. They didn't solve the problem during 6 months. Internet speed is so poor that the best way to use it is to connect a pc and laptop to router via cable. Wifi signal is very poor. Avoid Post Office Broadband!
  • Reviewer
    Location
    Wirral
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    In the day I usually get about a solid 18mb/s. As soon as it's night, drops to roughly 210kb/s. Literally impossible to do anything. Frequent, random disconnects. And no, it's not because everyone in my household uses the wifi at night. They're on it all day but 6pm onwards the speed is abysmal. A big F-U to this broadband.
  • Reviewer
    Location
    SUSSEX
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband deal ever.!!!its total crap in every form..I emailed the boss and told him what I thought of his company..and the dreadful service it provided..he said we could leave with no charges which we did instantly..
    We have now the best and fastest service..its called Zen broadband..lovely company and fastest broadband...so just join ZEN...its faultless and totally reliable..
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid Post Office Broadband. The service provided is dreadful. My experience has been constant interrupted service or no service at all. Customer Services tonight were tonight 27 January 2021 were arrogant and unhelpful and told me I would wait 15 days for upgrade to Fibre. If I wanted to stop my contract there would be a penalty. Could it be any worse!!!!
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Speed
      3 stars
    Comments
    Apalling customer service! I have been without internet for 4 weeks now after changing address, have spoken to 5 different people and still haven't got my WiFi activated. Every time I contacted the customer services department, the answer they gave us was " We will call you in a week/couple of days ".
  • Reviewer
    Location
    Crewe
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have had PO Broadbnad for a year now - no issues whatsoever. I don't often use multiple devices, but I have streamed and played games online seamlessly.
  • Reviewer
    Location
    113 Holcombe Road
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs!!!!! Literally the worst broadband to ever exist. It disconnects eveey second and get download speeds slower than a turtle
  • Reviewer
    Location
    Storrington, West Sussex
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Despite recent work on the cabling, we are getting just 0.36 mb/s download speed, much like an old modem. We used to get 11.50 mb/s or thereabouts. I have written to POBroadband support team, they quote around ten days to reply, but usually don't reply ever. They also kept escalating our costs, until the bank queried it. No refunds. Explanation was that original plan had expired, but they could not tell me that. We pay around £35 pcm for Broadband and Phone line. HELP! Please ! GJ
  • Reviewer
    Location
    Kent
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Move from BT where I had 16MB download speed and now have an intermittent service that regularly drops and at best speeds of 7MB DOWNLOAD.
  • Reviewer
    Location
    WOLVERHAMPTON
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    The worst broadband service I've ever received. A soon as I switched over - the problems started. At the worst point I had no broadband for nearly 24 hours. Intermittent loss of broadband - I ended up purchasing BT pay as you go broadband because due to the lockdown, internet has become essential especially for the children who have remote education.
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had a nightmare experience with the Post Office. I've paid for 50mbps speed but got 3-4mbps. I had to raise 3 complaints and called them at least 10 times, then they've booked the Openreach appointment and nobody turned up. The customer services are beyond abysmal, their electronic telephone identification takes a very long time but it does not work. I was on the phone for hours only to be put on hold and disconnected. I complained by email but never received any response. The customer service attitude was 'I don't care, leave me alone' type. I honestly can say that I've never experienced anything this bad, not even Talk Talk is THAT bad. I generally think the telecom companies in the UK provide exceptionally bad service and Virgin was also pretty terrible but this provider... Please stay away from them. If you have a problem with them - you are on your own.
  • Reviewer
    Location
    midlands
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Must be the worst company I ever used for BB in terms of service!! (& that's saying something as I used to be with talktalk who are diabolical).

    Terrible speed, regular daily cut offs in service for lengthy periods at a time, and definitely not worth the money I've been paying. Their comms leave a lot to be desired too. Frankly, they should've been paying me to use them! I'm in the process of switching provider now, but would not recommend PO bband in the slightest - unless you want high blood pressure & constant frustration!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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