Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 1060 customer ratings since 2019-07-07 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1157 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Absolutely horrible broadband. I wouldn't recommend this to anyone, whether you want to play games or just surf the web. We only get 2mbps on ethernet and it drops out 5 times a day and when it comes back, its 0.5mbps. As for gaming, I cannot play a single game as the ping is always above 1000.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Spalding Post Office  
On renewal over charge and have to wait for refunds. Different information given depending who you speak with. Over all not great on speed or service.
Somerset Post Office  
Speed is average WHEN it connects. if you are just using your internet for the odd email then this would be fine. If you work from home, stream or play online games or anything then this is NOT suitable. There are random disconnections throughout every day and you can be disconnected without warning for up to 10 days.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
london Post Office  
Service drops every day for a few minutes at the time. I lived in many countries and this is the worst broadband service I ever had. Speed is fine. I would be 100% satisfied if the service was reliable.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Southampton Post Office  
Had the worst experience with Post office broadband and service. We paid for a service we never received and were not compensated for this huge error. We were hung up on numerous times and told we were misinterpreting what the customer service people were saying. Dreadful.
Taunton Post Office  
Cant beleive how i have been treated you dont want my custom anymore joined in march then coronavirus lockdown started didnt have the money like alot of people everyone who struggled im a single mum of two had to get food parcels to survive then even went through the tradgedy of losing my baby niw july 1st im tryna get back on track willing to pay my outstanding balance to be told they do not want my custom anymore by the line manager on today and pay over 200 pound my outstanding balance is just over 80 you are a disgrace had me in tears i will be taking this further like i havnt gone through enough
At Helens Post Office  
The speed ok at about 12 MBps but I'd be having really bad connection problems. I wondered if it might be a crappy router so I tried connecting my previous D-Link TalkTalk router and the connection stability seems to be much better (at least for the two days in so far I've been trying it out). If you do this you'll need to be comfortable logging into the Talk Talk (or other) router admin and adding the post office connection details. You can get these from the Post Office router back up file that you can export from the admin login and open in a text editor.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
Ambleside Post Office  
Post Office Broadband rides on the TalkTalk network, so is privy to exactly the same problems as TalkTalk. Namely in my case its habit of dropping the connection *at least* once a day. As a person who streams almost all my media, this is very frustrating.
I'll be switching again when the contract is up.
TBH my speeds aren't too bad--they have run slow on occasion, but it's rare--and I've never had much reason to contact customer services, but their website kinda stinks when compared to something like SKY's app.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Fife Post Office  
This internet provider will give you stress. Constant internet cut outs for no reasons, late for a bill? Instantly cuts out. Customer service follow a strict guideline and say nothing out of word, they have no IT skills whatsoever. I even switched Broadband and they messed it up, they closed the account and kept the line with them live meaning me having to wait more days for internet to be sorted. They lack any knowledge on how to run an internet service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Post Office  
Hopeless. 0.65Mb/s download speed from a check I just made! Even at peak time this is bad. Loses internet about every two days. Technical support just said it must be testing the line! What every 2 days!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stockton Post Office  
Awful. Broadband connection kept dropping out. Also, they don't contact you when you are out of contract, you just get a nice surprise when your bank statement arrives. Then, when you change broadband providers, they first send you a snotty letter, and then a bill!
Don't go there!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Skelmersdale Post Office  
I've had several broadband suppliers over the last few years and PO is the absolute worst, we get internet drop outs several times a day (where the devices are connected to the router but there's no internet) and on reporting to them I just get told there's no issue with the line. If I want to download anything then I cannot stream video at the same time. I can't wait for my contract to finish so that I can get back to having usable internet.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Lancashire Post Office  
I decided to go for the Post Office Broadband when it came to renewing my contract with Talktalk since they offered a really competitive deal.

My advise would be don't use the Post Office. The Broadband has been the worst supplier I've ever used. The internet drops several times a day and when I log a complaint to Customer Service they always say they can't find a fault and say I must have too many devices connected when when I use a single laptop whilst working.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
When I moved from a shared house to just living with my boyfriend we dropped from 5 to 10 outages a day to about 2 to 5. How exciting! They spelled my name wrong twice on their paperwork too, though have at least always been polite. Sort of. Cheap, though.

Don't go PO Broadband. It's frustrating. Unless you're broke, then you do what you have to, right?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
York Post Office  
Absolute nightmare of a company to deal with PO Broadband is the worst I have ever been with when I finally managed to leave them they do not communicate I think I owed £22 when I left I asked for a final amount owing they never got back to me. I was moving house at the time a few weeks went by and I got a letter from some debt collection company CCS COLLECT for £120.80 WTF It was printed on some tissue type paper looked a proper scam and came up as a scam on Google search they give you numbers to contact them blah blah blah none work no contact started to get phone calls from with held numbers phone was blocking them finally managed to answer one of these calls ended up paying £120.80
never got a receipt but I have them on my banking app as commercial collect and guesse what just had a letter from PO broadband to pay CCS £120.88 well they can **** RIGHT OFF LETS GO TO COURT. DONT GO NEAR PO BROADBAND.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
How could Post Office have a bad service, on an Ookla Speed test, I only got 7-8 mbps from an Ethernet cable. We don’t use customer service, gonna rate it an average. We have been with Post Office for years which would have given them enough time to go through deals with us and hopefully improve the services but I guess all they want is money?? Post Office should stick with postal and money enquiries and leave the broadband market.
Oh, did I mention that it’s intermittent too? Once every week or so it will disconnect on us, we just wait it through. Would not recommend this provider. Don’t touch them with a barge pole. We are switching to EE, hoping they serve us better.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Undisclosed Post Office  
Service is absolutely appalling drops out everyday
You ring them up and constantly told the same things you have been told previously ie take socket off and put in engineers socket its the amount of devices on your router, i would never recommend anyone going with this service provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincoln Post Office  
Outages can exceed 100 in a day ranging from every twenty seconds to every 5 minutes. Exchange is down so no internet for up to 5 days, which also means no TV also. Customer service is appalling. Highly avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Post Office  
When it does decides to connect, the speeds are always as advertised. However, expect it to fully disconnect for 5 minutes randomly throughout the day. You may get lucky like we did and have the disconnects occur at the same time each day so you can plan your leisure time around when your ISP chooses that it doesn't fancy fulfilling it's job.If you don't have tin cans and string to spare, then the PO might be the right choice for you.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
York Post Office  
AVOID AVOID AVOID - Post office broadband customer service is THE worst customer service I’ve ever experienced. Unhelpful with a can’t be bothered, not my problem attitude!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
This is the single worst broadband provider I ever had. There is not day without at least 3-4 outages. PO Support never helps. Don't waste your money on this.
London Post Office  
I don’t normally leave reviews but this Broadband service is so bad, I felt it a civic duty to warn anyone who’d read this review to avoid Post Office Broadband at all costs. Like other reviewers it disconnects 2 or 3 times a day, now you might say ‘not a big deal’ , but after a few months of this you’ll be pissed off. After nearly a year it’s giving me psychotic episodes and that’s from my 10 year old son. He reminds me every time it’s interrupted, that it’s my fault for buying such crap service. It’s not even fast, just about getting 7mps on WiFi. Do yourself a massive favour and avoid Post Office and the scum that service it Talk Talk and pay a little extra for some piece of mind.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Internet cuts out about 5 times a day, customer service say there is nothing wrong, so frustrating! Will cancel asap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Cinderford Post Office  
Simply appalling. Connection won’t even go above 1mbps (remember a megabit is 1/8 megabyte making this even worse than it looks). I ran 10 speed test in a row, 4 didn’t even complete because the connection is so poor and the others averaged at 0.15 mbps. The connection drops out constantly throughout the day And Royal Mail say everything is fine.

It’s not, it’s diabolical! We are paying almost as much as a fibre customer And getting a service that’s less reliable and slower than 56kbps dialup. It’s that bad it’s verging on unusable...why am I the only employee at my company who must use a telephone to call into meetings because my internet is that atrocious?!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shrewsbury Post Office  
The post office broadband customer service is absolutely awful. We renewed with them 3 months ago only to get a bill the following month for a different tariff. I called straight away and they confirmed our renewal was not put through correctly and also the agent had mis sold the renewal tariff to a lesser quality broadband. They have sent us Bill's ever since and we have switched provider. They have promised me numerous call backs from the so called manager and they are completely afraid to give a surname. I am still awaiting a call 2 months later. I have told them I will report them to the ombudsman, trading standards and even go to court if I have too. They are just order takers at the customer service department and never want to deal with the issue, only collect the info and pass it to someone else who does nothing with it. I will be surprised if they fix the issue they've caused themselves
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Birmingham Post Office  
Service cuts out for 10 minutes two or three times a day. Customer service say there is nothing wrong. Avoid
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
LIVERPOOL Post Office  
I have Post Office fibre. I find it very reliable with average speed 30mb. There is an occasional drop out but infrequently and then for only a couple of minutes. Customer service is easy to contact with minimal waiting times. Professional and friendly help from agents. I highly recommend this service particularly as it is competitively priced.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Byfleet Post Office  
Do yourself a favour and do not entertain post office broadband, connection is that poor, we cannot even undertake a speed test, neither can the post office tech team. Customer service either cut you off or try to fob you off. No one in the organisation takes responsibility for dealing with the issue, it's always someone else's problem. Lost hours and hours of my life trying to deal with the breach of contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Post Office  
Have been with Post Office for 1 year, it is terrible. The download and upload speed is terrible.....paid for fibre thinking it would be a lot better, but roughly the same. I seem to be phoning them quite a lot as our internet goes quite frequently, and all they do is run a few tests, then leave me to undone master switch, and monitor myself, no help at all. I would stay away from this company...sorry I switched now, and have to wait another 6 months before I can get out my contract
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Milford Haven Post Office  
Reliability of the Post Office broadband service is pretty bad. It drops out every day or so for 10-15 minutes. It has just dropped for the 3rd time today. I don't know if this is due to the Zycel Hub (AMG1302-T11C) provided by PO or their DSLAM or mismtach between the two. PO BB Operations must be able to see these problems - I guess they don't care.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Goring Post Office  
I don't have a problem with broadband speed with Post Office. But I do have a problem with reliability. The broadband connection drops out for 10-15 minutes every day or so. Not sure if this is due to the Zycel Hub (AMG1302-T11C) provided by Post Office or their DSLAM (or mismatch between the two).
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Goring Post Office  
Balls. Big hairy ones. Better since getting fibre as actually do get decent speeds but whether it will actually work or not is another thing. Quite often just cuts out, refuses to accept password etc and a lot of the time it’s nothing to do with anything my end, it’s them. If the communication was a bit better and they just put out a tweet saying what was happening and why (“Sorry for the problems in wherever, Frank just pooed on the console and we’re clearing up the mess), they’d probably not seem half as crap... they’re pretty rubbish via phone too as the main goal seems to be to keep you paying whether you have decent service or not. That’s business. Told my fella not to go with the bloody post office for internet, like going to Burger King for office supplies; it’s cheap for a reason. Lots of negs, just one positive; when it is working it can handle 4/5 devices streaming at once without much fuss. If it works.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Midlands Post Office  
Absolutely shocking, I have lost count of the number of times I've rang to complain that my service keeps cutting out, sometimes 20 times a day. They send me an e mail insisting they have fixed the fault only for it to happen again within hours. If only I had read these reviews before switching to them. Don't even consider using them, no matter what the price is, they are the worst company I have ever dealt with. If I could have left zero stars I would have.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northumberland Post Office  
I shop around for Broadband every year and other than Sky, Post office has been the worse. The broadband speed was ok but it dropped several times a day every day, didn't seem too bad at the start of the contract but by the end was about 4 times a day. Switched to Plusnet, speed has doubled and connection is reliable. wouldn't go back to Post office
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Dunblane Post Office  
Absolutely shocking broadband connection and speed. It drives me crazy. I did complain because there's no connection at all several times a day and was told there was nothing wrong with the line. Unhelpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Staffordshire Post Office  
OMG The Internet is the WORST. It Takes Me 2 minutes To Search Something up on the search bar. And every 5 minutes the internet keeps on going down so i cant even do anything. DONT BUY IT ITS A WASTE OF MONEY. And Gaming. Every 5 minute it freezes cuz my ping is at 200.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
I am a single user household.I have had no problem with my usage last year. I have been able to speak to customer advisors on an access to account problem. It’s not all negative with the Post Office
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Cambridgeshire Post Office  
Absolutely the most shocking broadband provider I’ve ever been with. It’s impossible to stream anything, the internet goes down at least 4 times a day, forget about downloading a game on a console - it took me 3 days to download a Switch game and couldn’t even load Facebook on a phone whilst it was doing that. No use trying to get through to them on the phone and they don’t reply to emails. Don’t let the cheap monthly price tempt you, there’s a reason they charge so little. Currently been without any internet for over 24 hours! Can’t wait to cancel!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Post Office  
AVOID!!!! I have been having countless issues with PO Broadband. Cuts out regularly, during zoom meetings and frequently thorough the day, including for a WHOLE HOUR this morning. The customer line is regularly engaged or just wont pick up calls and despite having countless issues with the line I am told my line is working fine! Need to change provider!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Post Office  
Terrible terrible terrible. Don't buy! Always disconnecting and customer service is appalling. Costs fortune to break contract but seriously considering because this is the worst experience we've ever had.
Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.

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