POP Telecom Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for POP Telecom.

Recent Customer Ratings for POP Telecom

  • Satisfaction
    2.1 stars
  • Customer Service
    2.2 stars
  • Speed
    2 stars
  • Reliability
    2.1 stars

Based on 100 customer ratings since 2019-09-03 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

185 Customer Reviews for POP Telecom

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Reviewer Location Reviewing Date Ratings
Had to complain to CISAS twice(like the ombudsman). Have finally left the company this week with no penalties due to CISAS intervention, after being with them only 4 months.
Reasons - Didn't consult me that my number would change so I had no incoming calls for a month including work calls as I was WFH due to Covid at the time, no Caller display for 6 weeks and my bill went up after a month.
Decide for yourself if you want to use this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Scotland POP Telecom  
The service was very unreliable going down almost every evening. Eventually the service got really bad and I contacted technical support who diagnosed and faulty router. Whilst replacing it free of charge they insisted on charging me £10 for recorded delivery! This was supposed to be overnight but arrived three days later. I'm moving in the hope of finding a more reliable supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Nottingham POP Telecom  
Make sure you read up on POP Telecom before you sign up, contrary to what they manage to smoke screen the internet has thousands of posts on places like Money Super Market showing how awful their service is and how they'll overcharge for services not received.

Spent the best part of a year trying to get POP Telecom's useless customer service department to fix my internet which was granting speeds of less than 1.0MB/s when I was promised 10x that.

Each call to the call centre was a nightmare with various employees who didn't know what they were on about palming me off with the "we'll call you back" and never calling back.

My new provider is seeing me with average speeds of 11MB/s without them doing anything other than sending me their own router - POP Telecom were adamant the issue was with my property/overhead lines (seriously?)/something out of their control. The new provider is providing me with standard broadband through the exact same phone socket and is perfect.

To summarise POP Telecom:
- Head to Money Super Market forums and search their name, look at the thousands of disappointed customers
- Each call to the call centre takes around an hour to connect
- Each time you connect it will be someone that doesn't know the answer and needs to contact someone else, they won't transfer your call and will say they'll ring you back - they won't ring you back
- They do not respond to official complaints made to them
- Their more senior staff are rude and ignorant, they tried their best to palm me off with stupid excuses blaming Openreach but there was no problem with Openreach in the area (brother an Openreach project manager and confirmed no active jobs or breakdowns)
- Their router is physically unable to project the terribly slow WiFi through granite walls
- When I tried to cancel during my 14 day cooling off period I was told I had to pay the full contract amount to leave

tl;dr summary? You pay for the peanuts that they feed their monkeys, they do not care about customers and are rude/inept.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes POP Telecom  
Absolutely dreadful broadband, crashed all the time, slow speeds , Poptelecom tried to blame my connection and I
would have to pay openreach £192 to get my lines
tested
I said I was ending my contract, they harassed me loads of
times by messages, phone calls and emails. They said I had
to pay £172 to end contract then it went to £134 with no explanation, I am very ill and on lockdown since end of January. I contacted the government debt help line and they recommended I don’t pay it . I have now changed my provider. But Poptelecom are really really bad and would advise people to stay clear no matter how good there deals look
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Plymouth POP Telecom  
I had the misfortune of being locked into a contract for a whole year. My broadband speed was terrible. I had 3 engineer visits who all said that I needed a new upgraded router. Pop Telecom sent me the same router and charged me £10 postage. Pop Telecom refused to send me a different up graded router. I gave up trying to speak to them, they were just so rude. I am now able to leave this awful company. I signed up to a new company and then received quite intimidating text messages warning me that my new internet provider would leave me without internet due to a lack of engineers, they requested that I call them ASAP.I also received a text message stating that there was unusual activity on my account and I must call them. I have also been bombarded with phone calls from them which I have ignored. I believe the reviews on Trust Pilot are made up and written by the same person, the grammar is incorrect in a lot of the reviews! ie no full stops or commas! It’s so obvious. This company is truly shocking and I have reported their intimidation to trading standards. Please avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon POP Telecom  
For years I have had perfectly fine wifi internet from various providers. As soon as I switched to Pop Telecom on what looked like a good deal, problems started. The connection was always dropping out. They wanted me to pay for an OpenReach engineer but I was clear that there was no fault with my lines, and they said they could detect no fault through their systems. They tweaked some settings to no avail. Eventually they said they would try 'a stronger router'. They sent me the new router, at my expense and adding a monthly rental charge for it. Lo and behold the problems stopped.

I have been arguing with them that their initial provision of an inadequate router when all other ISPs have not had this issue means that they should not charge me for the delivery or use of the 'new' router.

Their latest response says that the new router runs on the Wireless AC standard and the previous one was Wireless N. They said that the Wireless N one obviously had difficulty 'working [its] way through sources of interference in your or near your home'. The fact the AC router works better shows 'that there are sources of interference within or nearby your home which our standard router is unable to work around'. They say therefore the original router is performing as expected but doesn't 'meet your particular needs'. They say the option to order the 'upgraded' router is available at ordering (I didn't see it, but then I wouldn't have looked for an upgrade as I have never had problems with any other ISP's equipment) and 'we wouldn't deem it unusual that our upgraded router performs at a higher level than the standard router that was opted for'.

If you want to pay one price for internet that doesn't work and then add £5 a month extra for a router that does work then Pop Telecom are the guys for you. Otherwise you're probably best off finding a company who provide the service with a proper router at the advertised cost.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Derby POP Telecom  
I have given 1 star for the customer service as I have always found them fine to talk to but I refuse to give any stars for the rest of the "service.
The speeds are inconsistent - can't even stream iplayer just now. The service drops out regularly and the 2 routers I've paid for like to just stop feeding wifi when they feel like it.
I usually pride myself on researching first and went off the Trustpilot reviews much to my chagrin. You will find that the only negative reviews on Trustpilot are very recent whereas the good reviews go way back. I read they try to get as many bad reviews removed to keep their rating high.
If I had known there would be no customer service available after 6pm or at weekends I would never have signed up. If I had known they piggyback on the TalkTalk service I would never have signed up.
Thankfully I'm most of the way through my contract and should soon be able to switch to a better provider who guarantees a minimum speed and has customer service available when most people need it.
Another point if you too are still in contract - keep an eye on your bills.
  • Customer Service
    1 star
England POP Telecom  
Absolute TOTAL RUBBISH. I was disconnected by mistake and after frequency chats on-line and phone calls here I am 11 days later still without any broadband after being told I would be reconnected within 48 hours. AVOID this company at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Notts POP Telecom  
Scammers - Fraudsters
DO NOT USE
The are absolute crooks. Will rip you off with charges that have never been incurred. Customer service extremely rude. The people working at the company are scum.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South UK POP Telecom  
Cheap to get you hooked in, then jumps up to £40.00 a month. Then you're stuck on a rubbish deal. Customer service have attitude
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Newcastle POP Telecom  
Wow. What a mistake this was.

Terrible Customer Service.

Terrible Internet.

Terrible Company.

AVOID THE T***ERS.
North East POP Telecom  
Avoid Pop Telecom at all costs. The wifi is not reliable or good connection, they charged additional fees for engineer visits which never happened and overcharged us when the contract came to an end.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Stirling POP Telecom  
Not a company you can trust once they get you into a contract they make it very difficult to leave they try to stop your transfer and when you try to contact them i.e. via phone or e-mail they totally ignore you they also overcharge you to leave them not a company you can trust
  • Speed
    1 star
  • Reliability
    1 star
Shotton colliery POP Telecom  
Avoid this company. Was sucked in by a new package deal, Internet speed okay dropped out a few times no major problems. My internet contract was due to end and as I am now working from home I wanted a faster connection and here is where the problem started! I took out a new package on the 21st of April. cancelled this contract on the 22nd of April. My new provider were unable to take over the line as pop telecom cancelled the request. On top of this they then DOUBLED my month direct debit charge. I am still being charged double by them now as they won’t let my new provider take over the line. I’m currently working from home so I physically can’t be left without a broadband connection or I won’t be able to pay my mortgage. As they charged my this unexpected bill I am now overdrawn on my account on a very distressing time with the covid 19 situation. I believe they have tried to take advantage of this to over charge customers. I have no idea what to do now as my new provider can’t take over the line as pop telecom cancelled the request after sending my a termination letter! Outrageous.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Cheshire POP Telecom  
Gald my contract is coming to the end under no circumstances use this company speed terrible reliability terrible having to write this review using my mobile data as no internet thats how bad they are so if u want to pay for somthing they dont supply this is the company for u
COVENTRY POP Telecom  
Terrible company trying to extort my mother for a service they never provided!! We went straight back to BT as their reliable & don't ask for money when they provided zero service. All i can say is avoid at all costs!! Much better companies to deal with not these bunch of con men trying to threaten "court action" when nothing was provided, take us to court it'll be funny as you won't get a penny you'll just look like scamming fools as we can prove you didn't provide anything other than a headache for 4 days with no internet so we went back to BT, now you think we owe you £300, silly fools
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
anglesey POP Telecom  
DO NOT USE
You may be lucky and get an okay service. However if you are one of the many who are unable to connect and they can not resolve the issue you will be charged £100+ cancellation fee. Even if the fault is not with you and you never receive any broadband connection.
Disgusting excuse for a broadband provider
Not worth the risk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London POP Telecom  
Internet speeds are ridiculously slow and drop out for around 10 minutes every few hours or so. As per usual it’s a “line fault” but they’re using the same line as BT were previously before we switched - and didn’t have the same issues.

All in all, I would avoid.

Also, they have a great Trustpilot score due to offering £5 discount to month1 bill for submitting 5 stars.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh POP Telecom  
First, it was difficult to get installation on my requested date, on December 11th, 2019, even though I had requested the install in November. So, unexpectedly we were without internet after moving back to the UK. I found that an odd experience after US companies get you up and running on the date you request.

They eventually arranged an installation on December 23rd. The Openreach guy came around for 15 minutes--late afternoon on the day before Christmas Eve, and said he would have to install wire, and advised me not to install it today, and put it on hold to check if my landlord would approve. At no point did he suggest putting it on hold would cost me money. I later found out that he said he made a report that I was not home, and that a charge was made to POPTelecom for 160 pounds (Engineer charge query 195474). That works out at 640 pounds per hour. POPTelecom are trying to pass on that 160 pound charge onto me.

Passing on an installation charge to the customer, where in fact they promise free installation, is unethical in this case. As a business, POPTelecom aquires risk of dealing with installations and outside contractors, and taking on that risk comes with the likelihood of great profits. Charges from contractors for installation cannot be passed on the customers.

After the December 23rd unsuccessful installation I had to wait until January 16th for installation to be done. In doing so the Openreach employee talked and we figured out what had happened: someone a long time before I arrived back in the UK must have pulled out the wiring for the broadband. Therefore both POP Telecom and openreach may have been looking at old information that was telling them that installation would be easy. The Openreach employee was a change and worked through the installation.

In February, I noticed a shock charge on my account for 160 pounds. I found out what it was for, spend hours explaining it on the phone, and a bit on email. And finally I had it removed. Success! Here is the email I got:

"Engineer Charge Query TaskID 195474
Pop telecom Customer Service customer.service poptelecom.co.uk Thu, Feb 27, 2020 at 4:22 PM
To: Mr redacted REDACTED gmail.com
Dear Mr REDACTED

Thank you for contacting Pop Telecom.

I have investigated into the engineer charge from Open reach and i can confirm we have removed this charge from your account and will investigate with Open reach directly.

If you wish to reply to this email, please press reply on this email keeping the subject line intact. This will then register your new email against your account.

Kindest Regards

Pop Telecom"

I replied back asking if it had been removed online, and POP replied:


"Pop telecom Customer Service customer.service poptelecom.co.uk Fri, Feb 28, 2020 at 9:54 AM
To: redacted redacted gmail.com
Dear Mr redacted

Thank you for contacting Pop Telecom.

I can confirm this charge has been removed from your account. I personally removed this myself yesterday before i emailed you.

You have nothing outstanding on your account.

If you wish to reply to this email, please press reply on this email keeping the subject line intact. This will then register your new email against your account.

Kindest Regards

Pop Telecom"

HOWEVER! I got an email from a different POPTelecom stating they had heard back from the Openreach engineer, and they are going to charge me 160 pounds after all.

This is fraud because I was told before I entered into this the costs involved, and that installation was free, and the back and forth I have had with POPTelecom has been time consuming and experienced by me as if I am dealing with a sociopathic company. Sure enough I heard many such stories about POPTelecom online.

This is just one of a number external complaints I will make if POPTelecom goes ahead and tries to take the 160 pounds from me.

I am happy to pay the monthly subscription, but not the fraudulent installation charge.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SMith POP Telecom  
Awful organisation, increased my broadband price 3 times by stealth during course of first year, then tried to suggest I had a 24 month contract and tried to double price again. People in Debt made no concessions only allegations. Charge for customer service calls, and work from a PO Box in a way that is consistent with who they are and how they operate. Now going to managing director and regulator.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Watford POP Telecom  
I reported my service was down to POP Telecom & it took 9 days to reinstate it. Scheduled days for the work were advised but further delayed without any communication from POP. Their customer service is non-existant & they're ready to blame BT Open Reach for their failures. I got sick of doing all the chasing. I asked one of their supervisors to let me know if there was any change but she didn't bother to contact me as promised. All in all a shambolic experience. POP may be cheap but so is their customer service. I was run round the block & they even sent me an email 3 days after the line was fixed, claiming they were working on my fault.

From bad personal experience, don't use them if you have a choice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset POP Telecom  
I can't believe that this Extorsion Company, dressed as a telecom company, still exists. They had a contract with me a couple of years ago, helping themselves to my money for whatever charges they dreamed up, blocking another company taking over twice. Take your case to CISAS
  • Customer Service
    1 star
  • Speed
    1 star
Radlett POP Telecom  
I did a big mistake by purchasing POP Telecom package for a price of £14.5/month which now cost me a fortune. Internet speed is between 0 and 3 Mbits/sec though advertised at average 11 Mbits/sec. Customer support refused to give me £23 refund and preferred me contacting Internet provider regulator and small claim Court which I did. I wasted one man-day of my life but still ended up with the service which I can to terminate without a penalty fee and can not be improved..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London POP Telecom  
Stay away!!!!!!
Do not register direct debit from your bank account, you'll find that poptelecom charge you for no reason, stealing from my bank account after I've paid for so many fees and they've invented invoices for services that does not exist...I've couldn't cancel the DD bank says they are not allowed to cancel....worst company ever, bad attitude of costumer services pleople trying to look like superior
For ending contract 3 months before 12 months they've charge me £20 invoice,then £43 services, £50 early end fee,then again £29 services invoice... unbelievable
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
doncaster POP Telecom  
I get less than 10% of the speed promised, even at night around 3am I get 0.5-0.8MB/s. Before I switched I was receiving 45MB/s from Sky.

They insist it is a line fault and sent out an engineer when I told them I was unlikely to be at home. Of course the engineer found me to not be at home and now they've charged me £192 without any warning.

Trying to contact customer services is nearly impossible, you can only ring their call centre and wait in the queue which has taken me over 30 minutes before I've had to hang up before.

Their representatives say different things and obviously their guidelines aren't clear for them. I was told this morning I'd be emailed a direct line to a manager, when they didn't do this the next woman told me they can't give direct lines.

I'm beyond stressed trying to deal with this company, I'm fairly resigned to the fact I'll pay £15 for another year and have to use my phone's 4G because POP Telecom's WiFi is a dud.

DO NOT trust Trustpilot reviews - Google and this website show you the true picture.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes POP Telecom  
Broadband is slow keeps cutting out customer service staff are rude, deceptive and unhelpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester POP Telecom  
I saw an offer online for broadband/telephone for £14.50/month. I thought this was great, as I am on a limited budget, so signed up. They charged me £9.99 for the router, which was fine as most companies do, then tried telling me I would need a line installing (even though there is an active line here already). They arranged for a technician to call between 8am - 12noon one week day, but as I work mon-fri 8-6 and sat mornings, I told them I would not be in, so could I arrange it for a weekend. They didn't do weekend appointments, so I cancelled my order as I found someone who could. Within a few days they refunded me the £9.99 directly to my bank account.
A week later (13th January) they took £20.12 from my bank account. When I contacted them, they explained this was the invoice from the date of installation to the end of February. I informed them that I had cancelled my order the week before, and they assured me I would receive a refund. I kept checking my bank, but no refund had been received.

I came home today, to find I had received a cheque in the post for £20.12. Fine..... apart from I can't get to the bank until 15th February!!! I have contacted them and asked them to pay directly into my bank account and cancel the cheque.

So disappointed with their service, and would definitely not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Scarborough POP Telecom  
Worst experience with a company I've ever had.

Firstly, the trustpilot page for these guys is pretty much fraud. They report negative reviews to trustpilot who just remove them without question. This has taught me never to trust trustpilot as their system is completely broken and is being abused by pop telecom. Please note that ALL sites which review Pop telecom have very low scores except for trustpilot.

So the actual experience with pop telecom was a constant nightmare. Terrible speeds, constant disconnects, long wait times to contact support, rude support staff and they literally stole money from me (yes really, they kept taking money from my account using my cards details which for some reason they kept stored after I made a manual payment once).

My bank said they've got a history of doing this sort of thing and allowed me to report them for fraud and block them from doing it again.

This is by far and away the worst ISP in the UK, stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bexhill-on-Sea POP Telecom  
I switched to POP Telecom via USwitch a couple of months ago. I took the £13.50 12 month deal and the order confirmation email I received from POP Telecom confirmed this. However, my bill for next month states I owe £18 and, when I called them up, I was told that this was £4.50 of 'assurances' which had been free for the first two months. The 'assurances' were apparently to cover any breakdowns of the router or phone line, but my router was broken on arrival and they refused to replace it, so it's essentially just profiteering. When I asked why this was not on my order confirmation, I was told that there was 'no legal requirement' to include the full cost in any such communication. Further, they said that as the bill had already been generated, I could not remove the 'assurances' for the next month, only the month after. However, they could not confirm exactly how much I would then be paying then and whether or not it would be the £13.50 I signed up for. When I asked where I could find information on these charges, I was told I could only find them by using my mouse to hover over a specific question mark during the ordering process. When I said that, given that the cost was not clear on their website and not included in the order confirmation, that it seemed like a hidden cost, this was denied with claims that it had all been signed off by OfCom and they were entitled to do this. Worse was a bizarre conversation with a supervisor who, when I asked to be put through to their complaints department, said that 'higher management' would make a decision about my complaint and call me back later - He did not even know what my complaint was, so I asked again to be put through to their complaints department. He said that their complaints department was 'dealt with' by management. So I ask which management, to be told his floor manager. I did not understand what his floor manager had to do with my complaint, so asked again at which point he admitted that POP Telecom have no complaints department. He then told me that they'd be going for 29 years, had lots of really good reviews, were a very profitable and successful company with 50,000 customers as a justification for not having a complaints department. So, I just have to wait for his floor manager to call now - I can't waiting for my contract to end so I can finally move on!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff POP Telecom  
UPDATE - I have now been charged £137 for cancellation fee and two months service which I never received. This company is disgusting. Avoid Avoid Avoid.


The response I have received from Pop Telecom has basically told me that it is my problem and I have to deal with it. That I will have to pay a cancellation fee (£101 +original installation fee) for a service I never received which has cost me time, stress and money.

I would also like to add that I live in a studio flat in central London. I am one of 20 tenants. The other 19 have no issue with their wifi providers. So I believe the issues is with Pop Telecom.

UNBELIEVABLE.

Following on from my previous review I would like to complain further about the service.

A new router was sent with incorrect information. Once the correct username was put in and it still does not work. The problem is not consistent. My laptop does not detect any WIFI availability, while my phone does but the password appears to be incorrect despite it being confirmed by one of the pop telecom staff. I spoke with someone earlier today who explained that there is nothing wrong at their end. He did not actually ask what was the problem in detail only that it should work. It is not working. He also added I could leave by going with another provider… this seems odd to me. Surely I can cancel with them directly.

I requested a cancellation via the phone over 30 days ago so I would like a confirmation that my account is indeed closed.

Furthermore he has said that he is unable to wave the cancellation fee of £101. So to sum up – I have to pay for a service that has never worked, cost me time, money and stress as well as an additional £101 to leave. I was expecting an apology and refund which is what I should receive from any reputable company.



DISGUSTING SERVICE – DOESN’T WORK. WILL NOT RELEASE YOU FROM THE CONTRACT. NO REFUND PLUS £100 CANCELLATION FEE. SURELY THIS ISN'T EVEN LEGAL????

I would like to complain about my experience with Pop Telecom which has frustrated and exhausted me over the last 6 weeks.
My WIFI has never worked and many, many attempts to get it up and running have been going on since the start. It has been reconfigured, a new adaptor has been sent, a new router, a BT technician has been sent out.

The contract stipulates that I cannot leave without a fee before 28 days as you are entitled to try fix the connection problems. I have given them 6 weeks to resolve the issue. They are stating that it should be working but it is not – no help was given to resolve the issue. But I was told I would need to pay £101 cancellation fee with no refund for a service which has not worked at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London POP Telecom  
I would give no stars but it won’t allow it.

Poptelecom is a scam total scam, my advice make a complaint and do not resolve it and then ask for a dispute resolution form to be sent to ofcom to make a judgement of your complaint, this method will alert of on that something is not right with this company’s operation and then they will investigate. Poptelecom have consented over billed me for me choosing to pay by my own means this has cost me 8.00 and because I have to contact them every month to have my bill corrected they say I’ve paid late and charge me a further 6 pounds. This is a scam a total scam and they should not be allowed to operate. Poptelecom sent me an email to my complaint stating that they had corrected the over billing and had ordered my direct debit to pay them, I only left the monthly cost of my bill in my account and they tried to take 27.90 instead of the 19.99 I had left in my account to pay their bill. I believe this is theft and why they insist on direct debit to take what they want.
You have been warned DO NOT USE POPTELECOM THEY WONT LAST LONG SO YOU DONT WANT THEM WALKING OFF WITH YOUR MONEY.
I’m off to find a new service as I’m sick of having to undo their scams and watch my bank account to ensure they haven’t taken anything as they are also thieves a company run by gangsters.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Man he’s POP Telecom  
Signed up as they were offering a much cheaper deal when my current deal with a different company came up for renewal. The first thing they did was to send an engineer around, even though one was not required and no-one could tell me what he was needed for. Even the engineer didn't know why he'd been sent. Then they forget to tell my existing provider that they were taking the line over, so I ended up paying for two services with POP Telecom refusing to refund the difference or offer any compensation. They told me that this was actually my fault because they said I had asked for an additional line and not a take-over, despite there being evidence not only from me, but the staff who emailed be, that it was a take-over. The router they sent was faulty and I asked for a new one, but they kept telling me they had no record of the first being faulty and so could not replace it. I even called and wrote emails to them asking for help, only for them to say they had no record of me contacting them about it and so could do nothing. It's been a month now and no wifi. Also, no help on the weekends, or at all really, and there seems to be a mysterious 'management' who makes all the decisions regardless of how wrong and unfair they are. I've never got through to 'management' and no-one has ever been able to give me details of who these people are. Seems to be run by amateurs who really have no idea what they're doing. Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff POP Telecom  
Total Scam, Internet doesn’t work fine, awful services. Demanding to pay whole year’s subscription if we want to cancel the contract. Please Avoid Pop telecom broadband, cheap in price but very cheap & terrible services. AVOID – TOTAL – SCAM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea POP Telecom  
Totally a rip off Company took a day off work for the engineer to turn up only to find out pop Telecom give me the wrong date
Also after taking a £19.95 contact out the bill went up to £24.06 they told Me I should have read the small print
This company shouldn’t be in business their a total rip off company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdare POP Telecom  
DISGUSTING SERVICE – DOESN’T WORK. WILL NOT RELEASE YOU FROM THE CONTRACT. NO REFUND PLUS £100 CANCALTION FEE. SURELY THIS ISNT EVEN LEGAL????

I would like to complain about my experience with Pop Telecom which has frustrated and exhausted me over the last 6 weeks. I would like to mention that I work long hours and often from home, at one point I became so overwhelmed and disgusted by the customer service I actually cried whilst in my office which was so humiliating and unlike me.

My WIFI has never worked and many, many attempts to get it up and running have been going on since the start. It has been reconfigured, a new adapter has been sent, a new router, a BT technician has been sent out.

The contract stipulates that I cannot leave without a fee before 28 days as you are entitled to try fix the connection problems. I have given them 6 weeks to resolve the issue. They are stating that it should be working but it is not – no help was given to resolve the issue. But I was told I would need to pay £101 cancelation fee with no refund for a service which has not worked at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London POP Telecom  
Zero stars- this is a rip off. Internet rarely works and when it does the speeds are deplorable! They won't let you leave them despite their terrible service and will not resolve the issues without charging you more. Phone calls go unanswered. AVOID AVOID AVOID!!!
Rugby POP Telecom  
Signed up through Uswitch because of such a cheap deal and I'm always hunting for the cheapest provider.

I read all the bad reviews after i signed up and feared the worst, so i began searching other popular providers and saw that basically they were full of bad reviews too. Just seems like 90% of the time people review only when they're having a bad experience. So here is a good one.

From the beginning they kept me informed every step of the way, i only needed to contact them a couple of times once as i made a mistake on the form and another because i wanted to make a general inquiry about switching procces. Both occasions i only had to wait 3-4 minutes before being directed to professional friendly people who helped me quickly.

The Wifi router arrived on the day of the switch and was only left without internet for a couple of hours or so. speed is more or less the same as my previous provider at half the price.

The high gain Tp link router they provided gives me 5 times the range, it reaches right to the end of my garden at full bar, whereas my other providers router would not even pick up a signal at all, not even a weak one. I was going to use wifi signal boosters for that but now i don't need to.

Allthough speed is the same as the last provider. YouTube videos seem to load quicker and no lag between skips. I don't know if that is because of the router.

I have a standard Adsl package with pay as ypu go calls.

All in all so far i have had zero problems with the service and i have nothing to complain about. Hope this is helpful.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Dudley POP Telecom  
Wish I could actually say how good the broadband is but after nearly 6 weeks we're still to recieve it since they've messed up the whole thing, sent out a dodgy engineer to ruin the whole thing and take advantage of my 72 year old sick gran. Sick of them, customer service have hung up on me multiple times and have been completely useless in the whole situation. Don't join! Stay as far away as humanely possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lochgelly POP Telecom  
would give this company 0 stars if i could, absolute headache i've had to make 20+ calls to them and still no broadband! ..Ordered broadband from them a month and a half ago they just keep sending me modems (i've now got 3), they haven't a clue what they are doing. They take the money and install the broadband after the cooling off period, i've managed to escape them and their contract because the service i've received is appalling but i still can't go with another company because they've got an open order on my line. Honestly just avoid them they are a rip off.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NE POP Telecom  
Finally a broadband that works with a company that answers the phone quickly and talks to me like I am a person
Well done pop tel
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London POP Telecom  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.

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