3,751 Customer Reviews over 94 pages
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- Location
- Harpenden
- Reviewing
- Plusnet
- Date
- 2015-03-25
- Comments
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Broadband speeds when we first joined were acceptable but have now slowed down so much it is unusable. Customer service is completely useless when you can reach them. We are leaving, would advise everyone else to avoid this third rate company.
- Location
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- Location
- North Yorkshire
- Reviewing
- Plusnet
- Date
- 2015-03-25
- Comments
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I mistakenly signed up to Plusnet as it was cheaper to pay the whole year for the phone line rental vs. BT. The broadband was rated at 1 meg a sec in an email they sent but it never worked. It dropped out all the time. The phone line was really bad and noisy.
They had 'Online diagnostics' that included swapping out the Plusnet router for one of my own (!) Sorry, but I don't own a box of DSL routers to do such tests. After submitting a ticket that was ignored, I finally had to call them to get someone to troubleshoot the problem. They said my line was fine from their tests and did I want an engineer to come and look. If it was the Plusnet router, I had to pay a £50 fee (!) Not trusting the crappy router they had sent me, I declined and use my work internet.
I am leaving the UK for a new job and then decided to cancel Plusnet. I paid £150 upfront for the year and have only used this service for three months. OK, I expect a fine or fee as I got a %7 discount from paying the year. If you cancel early you get NOTHING back!!!! It is is the terms and conditions somewhere, but when you are moving house, you don't have time to read the pages of TOCs. Sounds like a con to me. On top of that upfront £150 line fee, I still pay £20 per month for the broken internet. To end that part is £50 cancellation fee and a £30 cease fee, whatever that extra is. £80 in total.
So, for three months of piss poor telephone line and no internet, it is going to cost me £230. Better off with BT. Avoid Plusnet at all cost, they have a hand in your wallet and that is all.
- Location
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- Location
- Reviewing
- Plusnet
- Date
- 2015-03-24
- Comments
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!!!!!!!!!!!!!!!AVOID!!!!!!!!!!!!!!!!
DO NOT JOIN THIS COMPANY. Its taken 11 days to get an engineer out, which i took a day off work to be in for. No one turned up but apparently the phone line was activated without anyone coming, which could have been at any point. Now theres been a further delay with my order and it wont be getting processed for a further 12 days from date the engineer 'came out'. Shocking! Called up to ask what what going on, and he was so rude! His name was Billy, clearly not his real name though. Offered me £2.50 as an apoplogy. HAHA pathetic. AVIOD!!!!!!!!!!!
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-03-24
- Comments
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Mismanaged my installation. Now I have to wait another week and take more time off work. Lacklustre customer service and still waiting for a callback from a 'manager'. If this is anything to go by I would look elsewhere.
- Location
-
- Location
- yorkshire
- Reviewing
- Plusnet
- Date
- 2015-03-23
- Comments
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Fellow buyers, Avoid. Plusnet (minusnet) it’s just BT, and BT has always been a horrible organisation. I am an ex BT customer of the past. BT sells out is customers privacy, so hand over your mobile they will just hand it on!. So in terms of Minus net BT net combo you can expect the usual BT service run around, website answers nothing and gets nothing fixed, when it goes wrong means you sit in all day waiting for the van that does not arrive from bt openworld!. Plusminus net customer service is lower than low, low speed internet low reliability. I sent a letter via recorded to cancel, but there service just keeps on going so do the payments taken via direct debit, it’s not theft if they didn't get the recorded delivery sign for letter. Actually its theft! It was signed for!!!!
More than 6 week’s notice to cancel. Please don't get sucked into the BT -plusnet low prices, you get less than you paid by far.
Try this for service I phoned XILO spoke to Matt, three rings, emailed Matt response within 10 minutes and i can email matt directly. Plusnet phoned for help 25 minutes to a monkey answering the phone followed by the BT run around, emailed plusnet in Jan 2014 i am still waiting now. had to use the postal service at least it only takes weeks!!!!!!!!!
Since plusnet put the price up £25.26 a month for a horrendous BT service sold to me by plusnet, i looked at IXLO you know the chaps who answer the phone and email they charge £26.78 for the same service, good god with customer service for a £1.52 increase, matt is not a staged monkey, a real person answered the phone and email, got my information within 20 minutes, he didn’t insult me with links to his web site, he responded like a human.
So summarise if you read this and still went with plusnet you deserve the rubbish they offer, i am not selling IXLO just so cheesed off with rubbish net that I am trying IXlO, the reviews are great and you can test the response yourself, try find and email address on the plusnet site. If you found this helpful do a review yourself good or bad its a great help to me to avoid the Plusnet/BT horrors.
- Location
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- Location
- Wales
- Reviewing
- Plusnet
- Date
- 2015-03-23
- Comments
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Do not believe the spin they give you in the ads about great customer service - they are very poor. On several of the occasions where I had to contact them I was hanging on hold for half an hour - and not very helpful when I got through. Other nonsense included them telling me at the start I could get a new router at any time and then when I tried to do that they said no, it was for new customers only. Glad to have left them. Even TalkTalk is better than Plusnet, I'm afraid. Best avoided.
- Location
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- Location
- Dundee
- Reviewing
- Plusnet
- Date
- 2015-03-21
- Comments
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Awful service.
Poor customer services.
Forced to take out new contract to move home or pay £60 cancellation fee.
The last company I'd ever go back to.
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-03-19
- Location
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- Location
- North Yorkshire
- Reviewing
- Plusnet
- Date
- 2015-03-18
- Comments
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Very unreliable broadband. Off line frequently in the evenings and a minimum of a 30 minute wait for customer services. Ive been with plusnet for 5 years and as theyve grown theyve got worse. As soon as my contract is up Im leaving. Dont believe the advertising, they are awful, read the feedback on their forum.
- Location
-
- Location
- Kennington
- Reviewing
- Plusnet
- Date
- 2015-03-18
- Comments
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I only gave 1 star because I had too. Infact they are so bad they couldn't get the internet installed in a month. The problem with my connection could have been handled swiftly but they only realised there was an issue when I chased them up (useless customer service), combined with the fact they say any email is normally a 36 hour response time and its at least a 15 minute wait on hold to talk to anyone.
SAVE YOURSELVES - I cant tell you how highly i'd recommend you avoid this lot like the plague
- Location
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- Location
- Warminster
- Reviewing
- Plusnet
- Date
- 2015-03-18
- Comments
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Switched to Plusnet from another provider. Wish we hadn't. Have had no business broadband for two days and still waiting for new router. they disconnected all our phone lines yesterday so had no business phones all day. (Our phone supplier sent an engineer straight out not Plusnet!)Still can't receive incoming calls on our broadband line which is also our fax line. Nightmare goodness knows how much business we have lost. Still waiting for a new router, our previous company sent theirs out in good time for the switcover, not so Plusnet. Wish I had never heard of them.
- Location
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- Location
- BINGLEY
- Reviewing
- Plusnet
- Date
- 2015-03-17
- Comments
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Signed up for Plusnet phone broadband. About three months later I informed Plusnet I was moving to a brand new home. Next door. Nearly a month later still no broadband. It was turned off old property because that was the date they gave me for new property turn on. They have put the blame on me for not informing them that new property has no phone point. I had no idea it wouldn't have, obviously neither did Plusnet. They very kindly informed me that as a goodwill gesture they won't charge me for the month I haven't had any broadband....FANTASTIC GESTURE!!!! Still no broadband. Due to go on on the 24th. Cancellation charge £116 so will have to wait a month or so before I cancel and go elsewhere. High up on my list of bad companies
- Location
-
- Location
- anglesey
- Reviewing
- Plusnet
- Date
- 2015-03-17
- Comments
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We have reoccurring problems with our phone line. To get hold of customer service isn't very easy. It takes week over 24 hours for them to really to an email and you wait for up to an hour to speak to someone on the phone. I can't wait for our contract to come to an end!
- Location
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- Location
- southport
- Reviewing
- Plusnet
- Date
- 2015-03-17
- Comments
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Joined Plusnet back in 2013 the service has become congested during peak times on an almost daily basis. but they don't seem to be doing anything about it,Too many customers and too cheap the quality has suffered as a result, As for their support yes British, but most of them haven't a clue about how it all works
- Location
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- Location
- Christchurch
- Reviewing
- Plusnet
- Date
- 2015-03-15
- Comments
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Having recently moved I chose plusnet over BT and others for my fibre optic broadband as exactly the same line but with a better short and long term saving..
Communication prior to install was excellent with daily SMS and email updates.
Router arrived by post on time.
BT engineer phoned 8am letting me know He was 20mins away...He was polite courteous and removed his shoes. His work installing their modem was finished very quickly he even set up the plusnet router. I was up and running instantly the speeds I'm getting are 38down and 18up which are the top end of the claimed estimates.. I'm more than happy..
- Location
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- Location
- Newcastle
- Reviewing
- Plusnet
- Date
- 2015-03-14
- Comments
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Customer service is awful,I ordered weeks ago but theres been problems all the way. No one can tell me whats happening when I contact them but they always tell me someone will contact me, so far I have never had anyone contact me at all! I have no idea when my internet is actually going to be installed!
- Location
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- Location
- Denstone, Staffs
- Reviewing
- Plusnet
- Date
- 2015-03-13
- Comments
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We have a poor line here in Denstone so I moved from BT to Plusnet... and have not really noticed any difference - only its cheaper. However today I find that PLUSNET McAfee does not support MAC PCs (BTs does) - a fact that was not made very clearly in Adverts!!!! BEWARE. The customer services were brusque... read T&Cs carefully - last line in page of writing :o)
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-03-13
- Comments
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Absolutely awful. Took weeks to get an installation, and now our internet is down and I've tried for days to get in contact. I've tried send an email, using their online chat assistant, and calling. Calling up means wIting at least half an hour-which you're paying for-and I've called 3 times and still haven't spoken to anyone. The online chat assistant refused to talk to me and ended the conversation before I could get a word in because I was not the account holder (I'm his daughter and he doesn't even live near London) but I didn't have. Chance to tell them that. And lastly if you try sending an email it takes them at 32 hours to respond which if like me you have no internet that isn't really helpful. Worst service I've ever used.
- Location
-
- Location
- Uk
- Reviewing
- Plusnet
- Date
- 2015-03-13
- Comments
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Outrageous. Miss sold product resulting in heavy bills with no recompense from customer services other than "well you can complain if you want but it's just the way it is" I'll be cancelling today.
- Location
-
- Location
- United Kingdom
- Reviewing
- Plusnet
- Date
- 2015-03-12
- Comments
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During the initial 14 days the connection was great, however as soon as this period passed the connection has become increasingly unstable requiring multiple resets in order to access the Internet. Do NOT choose plusnet as your service provider
- Location
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- Location
- Bushey
- Reviewing
- Plusnet
- Date
- 2015-03-12
- Comments
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Absolutely appalled with their service. I joined plusnet in Nov 2013 and ahd no issues for about 8 months. After that, I have had issues after issues. This is the second line my phone has gone dead. The first time, they were able to fix it within a week. This time, they tell me they have no idea because it is an underground fault and they need to dig up..etc. and have to get permission which takes up a lot if time..etc. I have paid for my land line in advance, so they have taken my money but it has been over 2 weeks my land line is not working and they cannot tell me when it will be working. So, I have paid for a service I cannot use. Since Nov 2014 I have had broadband issues where it keeps going off at various times. Every time I called them, I had to wait for about 30-35 mins to speak to someone. Then I got told various things, promises that everything will be fixed but the issue was still there. The funniest thing is that every time I called, the person Is poke to apologised on behalf of his/her colleague for the misinformation they had previously given me!! What kind of company is this? What kind of training are they given where one colleague has to apologise for the other for the wrong information I was given. My land line is till not working; I made a formal complaint and the manager or whoever it was had the nerve to tell me that they cannot give me a guaranteed time of when my issue will be fixed and also cannot guarantee a fault free service!! I requested to be let off my contract but again was told that they cannot do that because the fault was not due to them!!I mean really??? Yes, they use BT services but that is not my problem. I am their customer and if they cannot provide a service then they are at fault. I am now stuck with this useless company. I regret using their services..stay away from PLUSNET!!!! Stick to virgin media or Sky!
- Location
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- Location
- Maldon
- Reviewing
- Plusnet
- Date
- 2015-03-09
- Comments
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Main gripe I have is when something goes wrong and you need to contact them - you're hanging on for half an hour before someone is available to speak to you. That's terrible customer service. Customers waiting for than a minute to get connected? I would sack the entire call centre management team! Most companies operate within 90 second call answer rates as their target SLA. God knows how PlusNet can live with themselves, given the time it takes to speak to someone there. Clearly the senior management of this company care given the fact that this is happening ...
- Location
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- Location
- Evesham
- Reviewing
- Plusnet
- Date
- 2015-03-08
- Comments
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Until recently we had not had cause to contact Plusnet technical support or customer service. Now we have, we fail to understand their claims for good customer service completely.
Sunday 11th January our internet just stopped working. All the normal processes were followed with the technical support team but it was necessary to call an engineer. 1/2 day lost from work , no engineer turned up despite having spoken twice since to the fault team and being advised to pass all new information we had to the engineer visiting Wednesday. When challenged Plusnet just said someone cancelled it at their end and they didn't really know why ! They shut the fault down after engineer 1 assuming it was fixed. 5 engineers, 5 lost days from work they decide it's REIN issue and despite everyone from the faults team to BT knowing it was a dusk to dawn issue, they sent the engineer at 1 pm. This was 4 weeks ago and they have sent 1 text and 1 email since. Having heard absolutely nothing, and suffering without broadband at key times ( after work in the evenings) for 8 weeks we decided to call and cancel our contract on grounds of non performance. Only to be told by the customer service team member that I was telling lies and that I had been getting service. He absolutely refused to take notice of what I was saying about the down times and refused to read their own records to verify this. Infuriating to say the least. Then I spoke again to technical only to find out that they had closed the fault case down again in 16th Feb. 3 times they have had process failures and they will not accept that they have issues!. They need to be on watchdog. We suggest everyone who has suffered from their rudeness and incompetence contacts Watchdog and the relevant ombudsman ASAP.
- Location
-
- Location
- Northwest
- Reviewing
- Plusnet
- Date
- 2015-03-06
- Comments
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Since i took their "Fibre" 80/20 service it has suffered from congestion during peak times,(slower speeds )and Plusnet seem to be incapable of finding out what it is,this problem has been ongoing for over 2mths with no resolution in sight,I have several friends who live nearby same area and they are with different providers but have the same product 80/20 (FTTC) and they are not seeing the issues that i and other plusnet customers are So it looks to be something that plusnet should know about and be able to sort out
- Location
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- Location
- Baker St
- Reviewing
- Plusnet
- Date
- 2015-03-03
- Comments
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Broadband speed sucked, but since they're using BT infrastructure, it's not really their fault. Most of the broadband companies uses BT infrastructure so what is really the difference between them? Customer service. To be honest I never really bothered to call them even when the internet was down or slow as I knew it wouldn't change anything, but the only time I needed to call them was to cancel the account as I had moved out. Every time I called, there was a 15 min queue in their call center. Some months elapsed because i didn't have the patience to wait on the phone for so long, therefore I had to pay for a service I wasn't using. It would have been simpler if I could just send a letter or cancel online on their website, but that was not possible. I have just hung up with them, I've waited 34 mins and 42 seconds where 34 minutes of it I was waiting, and 42 seconds was how long it took to cancel the account. At least the people that run the call center was efficient!
- Location
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- Location
- Stroud
- Reviewing
- Plusnet
- Date
- 2015-03-02
- Location
-
- Location
- doncaster
- Reviewing
- Plusnet
- Date
- 2015-02-28
- Comments
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I have had problems with plusnet from the morning of the agreed and planned for fibre activation day I phoned that morning to ask where my router was and was told it would be in the post. The engineer was booked for a time between 1 till 6. At 1 pm the line went off so I assumed it was the engineer it came back on at 2pm. At 3pm I phoned the supose to be help desk which took 22 mins to ask if the work was completed and did the engineer need to come to the house because he had not arrived. The representative told me the engineer would need to come to the house and put me on another line to find more about what the engineer would need to do. I waited 10min before putting the phone down to continue waiting for the engineer. At 5.15pm I phoned again because it had become obvious no engineer was coming and the help desk knew this but did not tell me. The help desk wait was again 20 mins and then another 15 mins to be put through to another department where the representative told me that they had known for five days that the engineer was not coming out and that the only thing happening that day was my current broadband would be turned off and the plusnet line would be installed and it would be 24 hours before the broadband and fibre could be reordered. So I had wasted a days holiday from work for nothing. If i had been informed straight away I would have been willing to wait., but I know now that I was not told because they were waiting for the 14 day cancellation period to expire. I believe the people on the help desk knew the engineer was not coming but it must be policy not to tell customers. I decided to wait to see when the next activation date would be because I thought this would be quicker than cancelling and moving to another firm, but the next activation date was another two week wait so I decided to cancel with a full refund because they had not provided the service we had agreed. I have been put several questions on their internet help site none of these have been answered I even asked if they would phone me but no one phoned so I again phoned their help desk to see why no one was reading my questions I informed them if they were not willing to give me a full refund I would stay with them if they gave me free calls and caller id for the inconvenience and distress they had caused. The representative said he did not have the authority to offer me this so he put me through to the cancellation line where the representative told me she would have to talk to her manager before agreeing to this. She said she was going to hang up and get straight back to me. I waited 1.5 hours and no call was received I rang again the person I spoke to this time was Andrew Carr. Andrew could not find any recordings from the person who said she was going to talk to the manager. So she must have been lying and had no intentions of talking to a senior and had just put the phone down to get rid of me. In the end Andrew gave me my full refund. Thank God one of your staff listens but its been a very long wasted journey.
- Location
-
- Location
- Reviewing
- Plusnet
- Date
- 2015-02-28
- Location
-
- Location
- Slough
- Reviewing
- Plusnet
- Date
- 2015-02-27
- Comments
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Im with plus net since June 2013 I Switched to fiberoptic June 2014 not had any single issue with speed and reliability I highly recommend fiberoptic then normal broadband & their customer service is five-star and prices are very reasonable.
- Location
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- Location
- Westcliff on Sea
- Reviewing
- Plusnet
- Date
- 2015-02-26
- Comments
-
I have just left Plusnet after 13 years. I thought there customer service was good until today.
They are going to charge me a £30 cessation charge. A charge that was not invented when I joined all those years ago and certainly not in my original t&cs. Hopeless on the phone they don't even understand the point I am making . I don't recommend this company after this mugging which will end up in the small claims court.
- Location
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- Location
- Ipswich
- Reviewing
- Plusnet
- Date
- 2015-02-26
- Comments
-
Despite continuing good reviews from Which?, I have recently experienced appalling service from Plusnet. The bills have become increasingly expensive and internet speeds have deteriorated rapidly (it took 6 phone calls and a month to get the speed back up - webpages wouldn't open).
I therefore decided to leave Plusnet in favour of BT and contacted their cancellation service in order to cancel the account. Plusnet sent the MAC code but didn't cancel the service or the account. The installation went smoothly with BT and speed is far higher (double what Plusnet was).
After more phone calls and terrible customer service, always being promised to speak to a manager but it never materialising, I managed to finally cancel (having to instruct my bank to put a stop on the account).
A word of warning do not use Plusnet - waits of over 30mins every time you try to call, they don't respond to emails and will not call back when they promise to. I will be chasing compensation for time and work lost whilst having to rectify this matter.
- Location
-
- Location
- Reviewing
- Plusnet
- Date
- 2015-02-26
- Comments
-
Very reliable and decent speed but quite frankly the most incompetent outfit I've ever used. Had to make three separate appointments for installation, took a day off each of them and the first two they cancelled without even doing me the courtesy of informing me. When it came time to cancel they said that any outstanding bill would be resolved via Direct Debit yet I have just received an email telling me to pay an outstanding balance or it will be passed on to a debt recovery agency. Their claims about customer service are obviously the product of some jaded and sadistic sense of humour.
- Location
-
- Location
- United Kingdom
- Reviewing
- Plusnet
- Date
- 2015-02-26
- Comments
-
Typically British company, badly run from start to finish. installation was a joke, engineer turned up three days late and seemed clueless, cocked up the connections on my router and forgot to activate the fibre at the exchange so was stuck without internet for another two weeks till PN sorted it, no apologies offered. At lest 45 minute and often 1 hour plus waiting times to get a call answered, staff seem arrogant and sometimes rude, CONSTANT drop outs of service (every hour or so the connection will drop for 5 mins or so, PN aren't able to help, (even the BT service checker they suggested I used doesn't work correctly!!!). Getting decent speeds when my internet does work which is about 80% of the time.
- Location
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- Location
- Huddersfield
- Reviewing
- Plusnet
- Date
- 2015-02-26
- Comments
-
Great when the company started up, but much growth within a short period has resulted in appalling customer services - all areas. They are just too busy to respond or assist, that's when you finally manage to get through to them. I have recently complained by email to Chief Executive.
- Location
-
- Location
- rotherham
- Reviewing
- Plusnet
- Date
- 2015-02-21
- Comments
-
Right then, plusnet customer service very friendly on the phone and promise you every thing will be OK.
Now for the translation we don’t have a clue what we are doing and we will get round to it one day.
Its only taken 18 months to get them to install fibre, don't know how they can run that TV add
- Location
-
- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2015-02-19
- Comments
-
Sounded good when I signed up I went with Plus net because the customer services were in the UK and they promised a fast fibre optic connection for a reasonable price and they promised no drop off during peak time. However I was a little concerned that there was no cool of period, as soon as it's installed - that's it! but I trusted them. as soon as it was installed we had problems my smart tv is located directly above the modem and it is connected/hard wired with a Cat 6 cable. Even so it buffered when streaming movies. I was paying for 35mb/s which should be sufficient but when I did a speed test I was getting less than 18mb/s I used 2 other speed checkers and all delivered the same results and at peak time the download dropped to 9mb/s and the upload to 3mb/s.
So I decided to call their award winning customer service. After 40 minutes on hold trying to get through I realised that I would rather speak to someone outside the country quickly rather than not speak to anyone in the UK!
I tried on 3 separate occasions with the same results and when I finally got through to them they simply said it mush be my phone line to the house which they could do nothing about. 18 months later now my contract has come to an end I have switched supplier... added to which plusnet have charged me a £30 disconnection fee. I emailed them explaining the problems I have had and they simply didn't care they said Sorry you had issues you should have contacted us more and the disconnection fee stands! I couldn't be more disappointed and I urge people not to be drawn in by their promises like I was.
- Location
-
- Location
- Durham
- Reviewing
- Plusnet
- Date
- 2015-02-18
- Comments
-
This is a bit of a mixed review which reflects my experiences with PlusNet.
Firstly I had left Sky and moved to TalkTalk who almost bankrupted me by deleting my phone number without notice and issuing a new one which they wouldnt tell me what the number is. As I am self employed this was major. Sky couldnt help as the number had been cancelled and TalkTalk refused point blank so I cancelled the service and came to PlusNet who said they could help - brilliant!
Firstly though there was an error by plusnet as they put the order through on the wrong number so it was rejected. This was only flagged up because I was constantly checking what was happening. Second time though it went through fine although the changeover was delayed quite a bit.
After the changeover I realised I wasnt getting CallerID - this is chargeable extra by Plusnet even though it costs them nothing. £12 a year!
I also realised that the international calling package I'd paid extra for only allowed 300 minutes whereas with Sky it was unlimited. So basically PlusNet was not really any cheaper than Sky for a more limited package.
In the weeks that followed I had a few problems with errors by Plusnet. All were resolved after a phone call.
Whilst on the subject of phone calls, it is great that Plusnet support staff are all UK (yorkshire) based. They are very helpful and in the most part very friendly and knowledgeable. However wait times on the phone are extremely long. Again in comparison to Sky the wait times are terrible although once through to someone the quality of service is good.
Despite being the same line as with Sky my internet speeds are massively reduced. In fact PlusNet now claim my line should be getting 11Mb/s (it is capable of 21Mb/s). With Sky I had a D/L of 16.5--17.5Mb/s and upload of 1.0-1.2Mb/s. With Plusnet this is down to 10.5-13Mb/s down and 0.3-0.8Mb/s up.
Plusnet also have very aggressive traffic management and their peak time (which is actually 16 hours of the day!) can cause real issues with downloads. Choppy video on Youtube and lots of buffering and download speeds dropping to 2.5Mb/s
So all in all they are very nice people who are happy to help but the quality of their product is far below expectations. Additionally I moved away from Sky due to huge price hikes but in reality PlusNet aren't really much cheaper once you take the true details of the packages and compare them.
- Location
-
- Location
- slough
- Reviewing
- Plusnet
- Date
- 2015-02-17
- Comments
-
Hi I am a new customer to Plusnet, when I join the service they told me my line speed is 2meg which I will be getting, I was getting this speed with sky before, but after joining Plusnet I am not even getting 1meg. When I called them they said the speed we told you was estimated and they is the speed you will get. I will not recommend Plusnet to anyone and will leave asap.
- Location
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- Location
- West Yorkshire
- Reviewing
- Plusnet
- Date
- 2015-02-17
- Comments
-
DREADFUL APPALLING CUSTOMER SERVICE. DO NOT USE THIS COMPANY.
I went to PN as I didn't want to use BT due to past experience by me and friends and family. BT haven't been at all good. However I have recently been told that PN is owned by BT. If this is correct, it doesn't surprise that the customer service and treatment of it's paying customers is so bad. They use the excuse of 'terms and conditions' to do whatever they want to.. Put prices up, even thought you haver a contract, charging if you decide to leave the company. Any excuse to get money out of you. They recently put the line rental charge up by just over a pound a month for every customer. They have over 3 million customers, which means they instantly increased there income by almost £4 million pounds a month. !! Corporate greed and profiteering.
- Location
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- Location
- N. Kent
- Reviewing
- Plusnet
- Date
- 2015-02-16
- Comments
-
Slow speeds, sometimes slower than dial up. Sporadic broadband service, router not fit for purpose. On the plus side the staff polite & helpful but lack capability to do anything. Worth paying the early termination fee to get out.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.