Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.5 stars
  • Customer Service
    3.7 stars
  • Speed
    3.3 stars
  • Reliability
    3.4 stars

Based on 1937 customer ratings since 2021-07-05 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,571 Customer Reviews over 90 pages

  • Reviewer
    Location
    darlington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    the worst experience of my internet history, i have used virgin/sky etc which all have been perfect, switched to plusnet and it is a living nightmare, i am being cut off daily 2 or 3 times, when i rang up the 8th time they had me taking my phone socket to pieces to try to fix the problem myself haha what a joke im no engineer, there customer service is non existent, they had the cheek to offer me a £2 discount for all my troubles even after admitting there is a fault (insult) is the word for that... the sooner my contract is up the better, put simnply plusnet are horrendous, im giving 1 star all round as there is no option to give a 0 star rating, 1 star is still generous, to any potential customers please avoid and go somewhere else as you will regret it otherwise !!!
  • Reviewer
    Location
    South Suffolk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Surprised speed is so poor and always an excuses. Worse than it was with B.T. wired connection! I believe i have been miss sold fibre as the cable to my house comes over fields, was assured by B.T. and Plusnet it was fibre and the wiring across the fields would not be a problem as would be fibre optic either side! Silly me I'm thinking as I think of the story of the Kings new cloths. Was warned of priority usage, by Plusnet, slow me down to speed up someone else - yep I'm sure it happens!

    Save spending out money to leave Plusnet don't go there! Being a pensioner on a low income I can't afford to leave at this time. Rely on broadband as live in rural countryside and seldom see anyone, it's contact with friends and family for me! Need shopping on line esp. groceries, it's so disheartening when you try and amend a shopping order and broadband is so slow in the evening when others are doing the same - points to priority use or my being far away from exchange which I was told was no problem with fibre optic connection!

    Not a happy bunny wish I had stayed with BT sooner the devil you know!
  • Reviewer
    Location
    Southport
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    After i changed provider Plus net where still billing me 3 months later Then i got another bill for £42.55 for cancellation charges after they said there wouldnt be any.Customer service is really bad and it takes at least 15 mins to get through. On a positve note broadband is pretty good but i would not recommend.
  • Reviewer
    Location
    Redditch
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I chose to go with Plusnet in Sept 2014 after three solid years with Virgin Media purely to reduce costs. We had everything installed at our house in Birmingham as per the dates and things were going pretty well. We moved home on December 17th and arranged for our broadband to be moved to our new address. We were told it would all be sorted on the 24th December, so Christmas eve, Christmas came and went, as did New Year - still nothing. We finally got online on 7th January. About a week after this the broadband went off, this was because we changed our direct debit details and apparently this hadn't gone through in time when the bill was requested. We subsequently paid this over the website and we were back up and running. Suddenly out of nowhere our broadband went off again on 22nd January. We tried to call Plusnet on their 0800 number but our phone line wasn't working so we had to use our mobiles. We were on hold for over half an hour before we ended the call still without an answer. We decided to try to contact them through the website, where we finally started getting some responses. We were told that they can look into the problem but we may be charged £50 if it is a fault on the internal wiring, which I was shocked with as we haven't touched anything in our house and we only use the wifi for logging onto the internet. I told them we won't be paying anything as it is a problem on the line into our house. We have basically had to accept the liability of a £50 charge just to get them to speak to us on the fault. Subsequently they have asked me for my mobile number, which they already have, and some dates that I can do. I told them on Tuesday I could do certain times that week and they never came back to me, so now I have to rearrange next week so they can send someone over. I was then sent a link to a youtube video to check my phone line, which I found bizarre. I work as an electrical engineer for a large consultancy so I think I know how to check a line in my house! We still have no answer from their customer services department as to when they are going to actually bother to fix their line. My wife works from home so she has had to go to Costa just to get online. They are an absolute disgrace and they need to start getting a grip, I don't know what has happened to their company they used to be pretty good but they are awful now. I wish I could cancel my contract but I will have to pay the remainder of it. TRUST ME IF YOUR THINKING OF USING PLUSNET, DON'T, THERE ARE MUCH BETTER COMPANIES OUT THERE, LIKE SKY, VIRGIN, TALKTALK ETC - AVOID PLUSNET LIKE THE PLAGUE THEY WILL NEVER SORT THINGS OUT FOR YOU - THEY JUST SEND LINKS TO YOUTUBE VIDEOS TO FIX FAULTS - ABSOLUTE JOKE.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service is very poor. Do not trust the online chat service.
    When things go wrong they are of no help, and seem happy to loose a customer rather than make up for their mistakes.
  • Reviewer
    Location
    York
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One star is far too generous for this utterly disgraceful company. The absolute WORST company I have ever dealt with. Have left me without a land line or broadband for over a month now. I've rung and rung and rung - sometimes up to 4 times a day EVERY DAY for the past month. Each time I have to repeat myself to a different representative and am told that the last person I've spoken too has misinformed me. There Customer services are polite but TOTALLY INCOMPETENT!!!!
    It has been a catalogue of failures on Plusnet's behalf and on the meantime I'm being told (for the fourth time now!!!) I'll have at least another 5 working days before broadband can be switched on. In the meantime Openreach are telling me that there is a fault with the broadband line which they can't mend until Plusnet give the go ahead to send a broadband engineer which they won't do until the Order goes through in five days time. I will then have to ring plusnet to book the engineer which will take a further five days!!!!!
    I have written this in the hope that someone from Plusnet will read it and get this sorted!!!!!! SHAME ON YOU PLUSNET!!!!
  • Reviewer
    Location
    dorset
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    OMG, what a bad service in every way! I stayed with them over 2 years and really regret it now. The broadband connection was very bad, always unreliable and very weak. My line stopped on 4 to 5 times a day but until 10 times, it's not considered a fault to them! so you have to pay and cope with bad connections. I only had a max of 0.5 MG if lucky, now with BT same line is giving me 2MG! I called to cancel my contract and was told that my fee was £60. Now they are asking for a massive £139.90 for the remaining months on my contract. I have an email confirming my exit fees but they don't want to acknowledge it, stating their T&Cs. They rip you off, bad at customer service, don't know how to provide a reliable broadband and are more expensive than BT at the end so why would you go with PLUSNET???
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Plusnet is horrible. Every time you want to speak to them, you have to wait AT LEAST 30minutes to get through. We have had 5 (!!) engineers coming to our house (5 days we had to take leave and lost money) and when the 5th one came he was in in 5 mintues and did not understand why it was so difficult for the others..
    We got some compensation but losing so much time, money and patience is hard to compensate. We waited 2 months on top of the month we already had to wait. My name (girlfriends) is not on the account but is in the username and I could not change the address, fair enough but when I asked him (after 45min on hold) if he could call my boyfriend 'to confirm' he said that he could not do that. Horrible customer service, AGAIN.
    FInd another company, maybe one that is more expensive because the frustration is really not worth the difference.
  • Reviewer
    Location
    Leeds
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have been a customer with plusnet for years, and decided to move to sky recently as I got a better offer. If you work during the day and need to call them in the evening it is completely impossible to get through to anyone. Call waiting times are generally in the region of 45 minutes which is just unacceptable. I am currently queuing to pay a cancellation charge I was unaware I'd be getting but was clearly hidden in the small print somewhere and have been waiting for 20 minutes and counting. I am not impressed with Plusnet at all and have no idea how they have any reputation for good customer service. The waiting times themselves are an indicator of shoddy customer service to me. DO NOT USE!!! I'm much happier with sky.
  • Reviewer
    Location
    York
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Plusnet changed my going live date 3 times ad forgot to tell my previous provider so was without Interent for 24 hours.
    Referral not showing & been told I have to get the person I referred to phone or email them to clarify I did indeed refer them (even though I was actually there at the time they signed up and input my referral info).Customer service were polite enough but no help at all.
    Their ticket system only ever gets answered if they feel like answering otherwise you could be waiting for ever.
    Absolutely digusted with them and I have not even been live for 24 hours yet...
    Avoid at all costs. I will be taking advantage of the 14 day cooling off period and leaving ASAP.
    You have been warned!!!!!!

    Plusnet do not "do you proud"
  • Reviewer
    Location
    Moray
    Reviewing
    Plusnet
    Date
    Comments
    Just appalling in every respect.
    We pay considerably more per month than other areas dues to our location, which is fine, we accept that. What we don't accept is that the service provided doesn't match the price paid.
    For the 4th time within 18 months we're without broadband. The same checks are carried out each time with the same results, there's no apparent desire from Plusnet to find the cause of the problem, and certainly no urgency.

    If you have an option for service providers I'd urge anyone to go elsewhere, Plusnet are to be avoided. The only reason we're still with them is that we need the service fault rectifying before we move to another provider.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed was always poor and connection erratic. Changed to EE and speed was immediately excellent and connection continuous on same landline etc. Despite excuses and prevarication for over a month, Plusnet now want to penalise me by charging over £50 for cancellation which they intend to take from my credit card without my permission. Be very careful if you deal with this organisation!
  • Reviewer
    Location
    NW Kent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Reading the past reviews I'm doing OK. Signed up 29th Dec and I am still waiting for the goods and services that I agreed to enter into a contract for. No phone service or broadband. The router failed to arrive, I chased and I was told it was not sent yet. Apparently sent again! Nothing to date. The couldn't care less attitude was apparent from a person I spoke to at 'tech support'. Brilliant advice given when I stated I wished to raise a complaint. "You need to do that online" Tell me how I will do that then? He really didn't give a damn..Plusnet are not fit for purpose.
  • Reviewer
    Location
    Cottenham cambridgeshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pathetic customer service..slow speeds..unstable internet..would rip you off upon cancillation..tried to charge me for one extra month..upon asking reduced it to one month with no apology..very rude customer service assistant..
  • Reviewer
    Location
    Derby
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I just changed my package to Fibre and as normal customer service were great. I have been been with Plusnet and Force9 before that for over 12years. Never had a problem and they have always done what they said. Looking at some of these reviews it seems people forget that it is BT who fit and maintain the lines.
  • Reviewer
    Location
    London SW19 3RD
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    We've been with PN for just over 6 months and already we have suffered outage twice. Currrently we've been out for 3 days with no sign of when a repair will be forthcoming. The communication between PN & BT Open Reach (who do the repairs) is very poor. I have ben told today that following the the estimated time of repair (48 hours) BT have another 72 hours to get back to PN with news. In this day and age this is clearly unacceptable. If you are thinking of joining Plusnet, don't.
  • Reviewer
    Location
    Devon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Recently switched from BT to Plusnet to take advantage of considerable savings. Transfer and set up was very straightforward. An issue arose over vouchers that were supposed to come with the package. These did not arrive. I used their website to sort it out. Average response time for each query was about 30 hours. At one point I was told I would have to wait a week to receive a link in an email!! In the end, even this was a day late. Now sorted however. My main gripe is the thoroughly nasty router provided (technicolor TG582n). Its range is abysmal and unless I'm in the same room the signal strength drops off dramatically. In the same room signal strength is about 86%. In the next room this drops off by 20%. In my bedroom (about 15 metres away) the signal drops to virtually nothing. I will either have to accept staying in the lounge or buy my own router - ugh
  • Reviewer
    Location
    Staffordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Not very often do you find a review to say they're having a good experience with a provider, and I've definitely had bad experiences in the past with different ones I won't comment on.

    I've been with PlusNet now since Aug 2014. The set up was very smooth, I did it online. I was asked to pay a months worth upfront, which I paid there and then. They sent a confirmation email almost immediately. A week later they sent the set up box containing everything I needed, but was asked not to plug it in until the date they requested, I think it was around two weeks after. I plugged it in on that date and I've not had any problems really.

    We have 7 devices connected wirelessly to it and a console connected via the Ethernet cable, granted not all at the same time but there really hasn't been a problem with the connection and speed. It always goes as fast as the device will keep up with. It's very reliable and even when going out of range which is usually around two doors up when standing outside, as soon as you walk back into range you're connected again.

    I've not had to contact the customer services up to yet so I can't comment on that part, but as far as my bills are concerned they're the same amount every month, which is the amount I had agreed to when signing up and it's taken out on the same day every month.
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Was fine, albeit slow and suffered a few drop outs on my router, stayed with them for 6 years.

    Then, all of a sudden, a charge appeared on my bill for £20, which nobody could tell me what for, instead choosing to baffle me with nonsense. And then, I decide to move away and they slap me with a £30 fee for cancellation, out of contract, and don't tell me about it - instead use quite a threatening sounding e-mail which says they will 'take further steps'.

    I won't be back.
  • Reviewer
    Location
    Ashington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish no wonder it is cheap lost count the times I have had to phone them down to 1.5 will be moving to another company ASAP when contract is up having to phone again today another 15 minute wait
  • Reviewer
    Location
    Scotland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Afer 12 years of being a Plusnet customer I decided to transfer to a cable ISP to be able to get their TV service. I thought that this would be a simple matter but how wrong I was!!

    I telephoned Plusnet cancellation department on the 20th November. I spoke with Sarah, cancelled my account and paid all outstanding bills in full by debit card. Sarah confirmed that my account was closed and that there would be no further contact from Plusnet. A day or so later I cancelled my Direct Debit at my bank.

    Sarah's comment was far from correct. Within a few days a received notification from Plusnet that they were to take my monthly payment by Direct Debit. I posted a comment in the Support area of the Plusnet and in a telephone call was told that the matter would be corrected.

    Wrong !! I then received a barrage of texts and emails complaining that they hadn't received my monthly payment. Each time, I posted on the Support pages and telephoned, pointing out that my account was cancelled and I owed no money. Obviously, no one at Plusnet read these comments or took any action to deal with what was happening.

    The final straw was when I received a further email threatening me with the news that Plusnet would involve a Debt Collection Agency if my bill was not paid immediately.

    So, I telephoned Plusnet again and after hanging on the phone for 32 minutes my call was eventually answered and I was put though to Sam in 'cancellations'. Sam was totally laid back about the situation; descibing it as 'a bit of confusion in Plusnet'. He also totally dismissed my suggestion that Plusnet should pay me any compensation in recompense for all the trouble I had had.

    He agreed that he would confirm in an email that my account was closed , that no money was outstanding and that there would be no further contact from Plusnet. Not, surprisingly, I have not received an email which includes these points.

    So, there's my tale of my service experience from Plusnet - as far as I am concerned, I am very pleased to have discontinued my custom of a business that treats its customers in such a shabby way.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We changed from regular plusnet to plusnet fibre unlimited only to find that plusnet traffic management policy means we are restricted to 2mb download in evenings or often no internet. After midnight it download jumps to 35mb's but so what at that time of night. Its such a waste of time and money.

    Basically we have no internet to speak of and its an 18 month contract. Complete and utter rip off, unless you're in all day or an insomniac. Never again.

    I just wish we had known that plusnet do peak time throttle like this but it gets us out of an evening if we have to find internet somewhere else, cafes, libraries etc.
  • Reviewer
    Location
    East London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I signed up to Plusnet a week ago. Within 1 hour my phone line had been reactivated and I was able to make calls (there had been a service with another provider approx 1 month ago, so the line did not require an engineer callout). Now 1 week later I received an email to say my broadband was live and I set up the router using the instructions. I just started using it and the speed is great.
    Also I did call the Helpdesk this morning just to check when my broadband would become active and they had told me today, and seemed well informed and were very helpful.
    So I am very pleased that I chose Plusnet. So far I would rate them 10/10.
    The package I chose was unlimited broadband and free weekend and evening calls. Very happy customer.
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Inept and despicable customer service. Virtually impossible to contact . Make leaving un achieve able. Refer erroneous debts to collecting agency. Thief sand vagabonds. Buyer beware. Do yourself a favour , simply avoid at all cost
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Very poor and slow at organising connection.

    After being given the option of when I'd like the engineer to install my fibre optic broadband Plusnet then decided to arrange for them to come on a completely different day. I phoned and told them that I was not available on the day they had chosen so I got a new date. The engineers still came on the date that plus net had chosen that I told them I would be unavailable for. I confirmed the agreed date with them that came and went with no engineer and they then gave me another date which I can't do in another two weeks time. This is now over 6 weeks from signing up. Unacceptable!
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Expensive compared to other providers, up to 40mb on fibre and an extra £5 a month to get the 'full' 70mb that other providers are offering for cheaper! Also dishonest, I was basically misled regarding my fibre package and what discounts would be available and am now faced with a fight to get out of my 18 month package without incurring almost £300 in exit fees. Not happy.
  • Reviewer
    Location
    Ripon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This must be the worst broadband company I have come across for a long time. We have been waiting since the 4th December for a connection and due to a technical fault we are still waiting a month later. Every couple of days we are told it has been put back a couple of days. To speak to customer services you have to wait between 15 - 30 minutes.... Nothing to be PROUD off Plusnet.
    VERY POOR SERVICE and we will changing providers as soon as we can.
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been with PlusNet for over 8 years, including 3 house moves.
    During this time, I have always received good customer service from knowledgeable staff.
    Prior to PlusNet I was with Orange, Wanadoo, NTL and others. Having a competent person at the end of the phone / ticket system is still a refreshing change!

    Response times for customer service has increased since they became more popular - from ~2 hours in 2007 to 48-72 hours now. However, from my experience they have kept the technically competent staff.

    I have just upgraded to fibre broadband and couldn't be happier with the way the process has been handled so far.
  • Reviewer
    Location
    Norfolk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    It works, it's reliable, simple, straight forward. Just does the job without fuzz.
  • Reviewer
    Location
    Kent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with plusnet 2 months now and I am very disappointed. The speed is very up and down but generally never makes it above half the speed we were told we could expect. The connection drops at least 3 or 4 times an hour. Customer services are only contactable by telephone after 45 minutes on hold. I have contacted them by email and they agree there is a fault with my Internet but they still haven't fixed it. They have billed me line rental each month even though I paid a year in advance. All in all, a shambles.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Shocking! After being promised a technician would arrive to install a line on New Years eve and my self and my fiancée taking the day off and staying in until 1900 no one turned up, quelle surprise. This was after waiting weeks for someone to come out. They now say I will have to wait weeks again. Obviously I cancelled my order as no more time can be taken off work. They even admitted this is a common occurrence as there systems lose orders. Getting a bit fed up with the customer being seen as a figure of fun.
  • Reviewer
    Location
    wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Moved from BT to plusnet because of the poor service offered by their Indian call centre. I asked BT to negotiate a new contract 1 month before the contract expired. Rudely told No!!! When I terminated they asked Why Why...and was called many times. BT were told to release at 3am so as not to cause a disruption. BT decided to disconnect 24 hours early....

    currently we have no line, as a fault has appeared on BT cable that we all pay the 16 GBP for.

    plusnet claim to be powerless and BT will not take my calls.

    the line is important as my father's emergecy responce is connected to the telephone line. But neithrr BT or Plusnet are proactive on the matter.

    No phone so far for 3 days......

    as for broad band BT had stole many years money off me as they charged for fibre optic, I am in the sticks on copper cables. Local box is active since 3 months. But Plusnet blames BT... etc
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    They are the worst example of 'big brother companies' that actually don't listen to anything you say, that is if you are lucky enough to speak with anyone!
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Absolutely disgusted with customer service plusnet have been over charging me I have been waiting for a call back from them to resolve situation since 10th December, staff do not have a clue what there doing, strongly recommend not to use plusnet, service is non existence, don't answer your complaints or queries, they are unbelievable and website login page is rubbish. To top it all they don't listen to you they think there right about everything when actually don't know what they are doing and we have spent 6 hours trying to get in contact with them to no gain. My advice don't use plusnet. The star above will not come off I give them no stars at all.
  • Reviewer
    Location
    burton on trent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't bother, I've never dealt with such a poor company. The customer service is shocking. I cancelled sky in hope of getting cheap fibre from a customer supported company.. I was so wrong. Order placed almost a month ago and still nothing. I'be been told, if I don't cancel tomorrow they will charge me £210 ..... considering I've not received anything from them ..... I'd say that is pretty steep. I will never deal with them again ... I wish I had seen the reviews here before even bothering.
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    8 months of the worst internet ever if they can fix on the phone after waiting 30 minutes to get answered they will try but anything over & above this you are on your own
    About to try another provider hope they Are not all as bad
  • Reviewer
    Location
    Stockport
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don't usually write reviews however plusnet have been so utterly poor in every possible way I feel compelled to advise everyone to stay away from this provider. The number of problems I have is simply too long to publish.
  • Reviewer
    Location
    SE17
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Plusnet for a year now. In that year the internet connection has been down daily for varying perids of time. For the past two months it has been constantly. I have had 5 engineers visit and none of them have fixed the problem. They saty for 20 minutes and they say there is a problem and they need to send someone else and then leave. I phone plusnet and they balme BT. I have been on this merry go round for two months now and none of them seem to want to solve the problem. Don't use. Use a more established company and don't bother with these cowbys.
  • Reviewer
    Location
    East London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Over the years I have used Virgin, AOL and EE but none have given me the appalling service I have received from PlusNet. I was with them for a year with standard broadband which was OK and then made the mistake of switching to fibre broadband. Since then my connection on wifi has been slow and erratic; I have lost connection whilst writing emails, shopping online, and watching iplayer. And PlusNet's response? I have been told that it was BT's fault and I should complain to them (I don't have a contract with BT), then I was told that wifi connection can be poor with fibre so I should use a cable (later denied)and last week I was told to go into the router and try all 13 internet channels until I find one that is satisfactory. This is PlusNet's 'award winning service.' My advice - don't go anywhere near then.
  • Reviewer
    Location
    bham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Unable to comment on broadband speed and reliability, because the company have not been able to send me my modem yet - 2 weeks after ordering, and them telling me on the phone that modem will arrive 'over the coming days'. Dealt with a dreadful salesperson on the phone, who spoke faster than one can understand. Tried ringing today regarding the modem - 30 minute waiting time. Emailed cust service - email bounced back as they don't accept them. Not impressed so far.

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