Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.5 stars
  • Customer Service
    3.7 stars
  • Speed
    3.3 stars
  • Reliability
    3.4 stars

Based on 1937 customer ratings since 2021-07-05 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,571 Customer Reviews over 90 pages

  • Reviewer
    Location
    Leicester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    what a fantastic little company, never had any issues with them, they have given me deal, after deal after deal, i have stayed with them for that reason for the past 7 years, and will continue for a long time, every time you ring, the UK based call centre staff are extremely helpful and can resolve queries straight away, i've never had to wait on the line for longer than 3 minutes, can't think of a single negative thing to say, top work plusnet
  • Reviewer
    Location
    Rhyl
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely Dreadful customer service, They do not reply to queries or complaints , won't send MAC codes ,
    then charged my direct debit without my Knowledge or permission for 18 months after I cancelled contract, definitely the provider to avoid!
  • Reviewer
    Location
    Consett
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    changed to fibre and it does nothing but buffer, absolute rubbish
  • Reviewer
    Location
    Warwick
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Cant fault them. Better than bt.
  • Reviewer
    Location
    Cwmbran Gwent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I just want to say having spoken to one of your customer service team name that I am very impressed how he dealt with my problem. Not being a technical person at he was very patient with me (being an older lady who has no idea about computers and broadband). He was such a gentleman and explained things to me very clearly. If all your employees are as good as him you must have a fantastic team.
  • Reviewer
    Location
    ryton tyne and wear
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BE WARNED Never extend your contract or move house with this service they con you into taking out a 24 month contract even if you cancel your stuck with them
    THEY ARE NOT A CARING COMPANY like the advert tells you
  • Reviewer
    Location
    Liverpool
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    TERRIBLE TERRIBLE TERRIBLE.

    After great service for 2 years with plusnet I ordered their superfast fibre Broadband, which should have been installed on 3rd April. I was given an appointment between 1 and 6pm, this was confirmed by email. When no one showed I called (waited in the queue for 13 minutes) and was told that the system had automatically cancelled my ordered and that an engineer had never been coming out, and whats more, I had to wait 2 weeks for another appointment.

    So, here we are at my second appointment, another day off work, and again, I am waiting for an engineer to arrive. This time I have had an email from Plusnet telling me that its all done and my service is up and working, but the engineer still hasn't been, I have called and they think they engineer has done the outside work but not bothered to come in to fit the rest and they will just book an appointment for him to 'pop over'. WRONG. No, you wont. No more time off work. I asked for a manger to call me back, and yes........ I am still waiting. Very sad as I have sung their praises to everyone saying what a good service. Sorry Plusnet, you have just lost a very loyal customer.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Comparing speed and reliability with a neighbour on bt, it is clear to see plusnet have the worst speeds around (i have talked to people with virgin etc). Our average is 1200 ish ping, 0.12 mega bits/second download and 0.015 mega bits per second upload. We pay for far more than this, and I don't think this is technically broadband so they are lying on that part. dial-up looks like a better option at the moment. The customer service takes around 40 minutes to an hour to respond and blame it on us, who have spent alot of money upgrading routers etc. In my opinion, be very very wary of what they say, I bet the speeds are UP TO 2mbs
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    EXTREMELY BAD CUSTOMER SERVICE. Would not provide a replacement router without payment of £55 when my current one broke and they couldn't even be bothered sending it out. Been without a new router for 7 days now. Only have internet due to a friend lending me a router. Their whole attitude is "we supply the broadband, which you have" Absolutely no after sales customer service. I WILL NEVER USE AGAIN AND ADVISE ANYONE ELSE DO NOT USE NO MATTER HOW CHEAP THEY ARE
  • Reviewer
    Location
    Hereford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    In my experience, people feel more impelled to tell tales of woe rather than happy ones. Anyway, after going far beyond the end of my tether with the appalling BT, writing to their director of customer services by name and having it ignored, I signed up with Plusnet. The service was replaced faultlessly and on time, and my Broadband fired up at the normal speed, better than the reduced speed that BT were unable, or incapable, of remedying. Twice in the last ten months, speed dropped right down, and both times I spoke to a pleasant young man in Sheffield who restored the service. Now, I am aware that they do all this off the back of BT's infrastructure, so this could be just happenstance, but credit where credit is due, I am very happy with them. I am sure that there are thousands like me, who, if moved to do a review, would reduce the proportion of moaners to an insignificant proportion. How ever, that is not to say that they are exagerating or overstating their cases.
  • Reviewer
    Location
    Gloucester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use this service "provider". I was mis-sold my initial contract after being told about a bogus cashback deal that never existed in order to stop me from going to Talk Talk. They refuse to let me out of my contract despite admitting to me that the sales advisor lied about the deal in order to get me to sign up. They are incompetant liars who you have to wait for 15 minutes to speak to, no matter what time of the day you try to call them. I cannot rate them low enough, and I have no idea how they won customer service awards. The novelty of listening to The Human League when you´re on hold wears off after the first 20 times you call them. The reason you call them so much being that they never bother to contact you or update you with meaningful information when they say they will. After requesting a home move, I have been left without any phone or internet service for a month, yet am still being billed for it. They cannot give me any idea when they can install my new line.
    Absolutely one of the worst companies I´ve ever dealt with.
  • Reviewer
    Location
    Lincoln
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Plusnet is an absolute joke they can't even provide stable internet near lincoln, Unfortunately we've been with them for 5 years becasue their cheap, and boy does it show, slow speeds at non peak times, disconnects at non peak times, no internet at all recently because someone on plusnets end decided they'd like to fuck around with the IP values or some shit on their server as a going away present.

    Thanks plusnet for your cheap service your long waiting times your disconnects at non peak times your unstable bandwidth and your audacity to claim that the reason you are unable to meet my expectations is because you don't have the resources of a large company.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with plus net for over a year and I was very happy with the service until I moved house!!
    It has now taken almost 3 weeks to get my fibre broadband set up due to an error made by the employee who ordered my fibre not organising an engineer. I say 3 weeks but as yet I still have no internet!! I contacted customer services and complained. My complaint took several days to be acknowledge. I was contacted by plusnet who apologised for what was happening. I was told an engineer would be around sooner but infact it's actually now 3 days later than originally stated. To say I'm not happy is an understatement as I need internet for work purposes! I will certainly not be staying with plusnet in the future!!
  • Reviewer
    Location
    Potterspury
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Been with them for 10 years now. Yes, sometimes the support is a bit slack, but to be honest, no company is perfect at this any more. Speed is mostly good (even though we are in the countryside) and I think that I've had a couple of outages in the last 8 years that we've been here. Just waiting for BT Openreach to make FTTC live in the village and I'll go to that with Plusnet too.
  • Reviewer
    Location
    Canterbury
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If it was at all possible to give negative stars, I would give Plusnet minus 5 stars. The broadband is not only slow but redefines the word, frustrating. I am not exaggerating when I say that I cannot leave my room without the internet cutting off and needing to be reset and connected to about 10 times. Yes they're cheap but that is the only redeeming quality. Don't bother using Plusnet. You'll have a more pleasant experience repeatedly slamming your fingers in a door.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Service has seriously dropped off in recent months....waiting times for any technical support are ridiculous....said 15 mins, as I type this review 30 mins so far. Last call a few days ago..Technical Support guy clearly wasn't a technical person and couldn't help. Not sure what's happening at Plusnet but they're certainly not the high quality and high value provider they used to be.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have signed up a 12 month contract with Plusnet and was waiting for the service. Router had not been delivered for almost 2 weeks. I could not use Internet despite paying for it. It was an option to cancel the agreement in first 14 days which was used. I was charged 30 pounds disconnection fee despite saying initially that if I change my mind I do not have to pay anything. Plus net did not put much efforts to keep me as a customer. All they were offering to pay me 0.6 pounds compensation for not having service on time. Also every single time when I was calling support line It took 15 minutes to get connected.
  • Reviewer
    Location
    Swindon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Worst customer service I have experienced with a broadband company. I move fairly often and have tried several broadband providers. Plusnet are without doubt the worst for customer service: super-long wait times (30-45mins) for their cancellation service only rubbed salt in the wound.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Slowest of the 3 fibre providers I've used, regular faults in service too, very hard to get hold of customer services
  • Reviewer
    Location
    runcorn
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    many thanks to both nikky and david for dealing with an old grumpy man who is not computer savvy, long wait on phone to make contact but very helpful and understanding the problem i think has now been fixed
  • Reviewer
    Location
    Harpenden
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband speeds when we first joined were acceptable but have now slowed down so much it is unusable. Customer service is completely useless when you can reach them. We are leaving, would advise everyone else to avoid this third rate company.
  • Reviewer
    Location
    North Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I mistakenly signed up to Plusnet as it was cheaper to pay the whole year for the phone line rental vs. BT. The broadband was rated at 1 meg a sec in an email they sent but it never worked. It dropped out all the time. The phone line was really bad and noisy.

    They had 'Online diagnostics' that included swapping out the Plusnet router for one of my own (!) Sorry, but I don't own a box of DSL routers to do such tests. After submitting a ticket that was ignored, I finally had to call them to get someone to troubleshoot the problem. They said my line was fine from their tests and did I want an engineer to come and look. If it was the Plusnet router, I had to pay a £50 fee (!) Not trusting the crappy router they had sent me, I declined and use my work internet.

    I am leaving the UK for a new job and then decided to cancel Plusnet. I paid £150 upfront for the year and have only used this service for three months. OK, I expect a fine or fee as I got a %7 discount from paying the year. If you cancel early you get NOTHING back!!!! It is is the terms and conditions somewhere, but when you are moving house, you don't have time to read the pages of TOCs. Sounds like a con to me. On top of that upfront £150 line fee, I still pay £20 per month for the broken internet. To end that part is £50 cancellation fee and a £30 cease fee, whatever that extra is. £80 in total.

    So, for three months of piss poor telephone line and no internet, it is going to cost me £230. Better off with BT. Avoid Plusnet at all cost, they have a hand in your wallet and that is all.
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    !!!!!!!!!!!!!!!AVOID!!!!!!!!!!!!!!!!
    DO NOT JOIN THIS COMPANY. Its taken 11 days to get an engineer out, which i took a day off work to be in for. No one turned up but apparently the phone line was activated without anyone coming, which could have been at any point. Now theres been a further delay with my order and it wont be getting processed for a further 12 days from date the engineer 'came out'. Shocking! Called up to ask what what going on, and he was so rude! His name was Billy, clearly not his real name though. Offered me £2.50 as an apoplogy. HAHA pathetic. AVIOD!!!!!!!!!!!
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Mismanaged my installation. Now I have to wait another week and take more time off work. Lacklustre customer service and still waiting for a callback from a 'manager'. If this is anything to go by I would look elsewhere.
  • Reviewer
    Location
    yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Fellow buyers, Avoid. Plusnet (minusnet) it’s just BT, and BT has always been a horrible organisation. I am an ex BT customer of the past. BT sells out is customers privacy, so hand over your mobile they will just hand it on!. So in terms of Minus net BT net combo you can expect the usual BT service run around, website answers nothing and gets nothing fixed, when it goes wrong means you sit in all day waiting for the van that does not arrive from bt openworld!. Plusminus net customer service is lower than low, low speed internet low reliability. I sent a letter via recorded to cancel, but there service just keeps on going so do the payments taken via direct debit, it’s not theft if they didn't get the recorded delivery sign for letter. Actually its theft! It was signed for!!!!
    More than 6 week’s notice to cancel. Please don't get sucked into the BT -plusnet low prices, you get less than you paid by far.
    Try this for service I phoned XILO spoke to Matt, three rings, emailed Matt response within 10 minutes and i can email matt directly. Plusnet phoned for help 25 minutes to a monkey answering the phone followed by the BT run around, emailed plusnet in Jan 2014 i am still waiting now. had to use the postal service at least it only takes weeks!!!!!!!!!
    Since plusnet put the price up £25.26 a month for a horrendous BT service sold to me by plusnet, i looked at IXLO you know the chaps who answer the phone and email they charge £26.78 for the same service, good god with customer service for a £1.52 increase, matt is not a staged monkey, a real person answered the phone and email, got my information within 20 minutes, he didn’t insult me with links to his web site, he responded like a human.
    So summarise if you read this and still went with plusnet you deserve the rubbish they offer, i am not selling IXLO just so cheesed off with rubbish net that I am trying IXlO, the reviews are great and you can test the response yourself, try find and email address on the plusnet site. If you found this helpful do a review yourself good or bad its a great help to me to avoid the Plusnet/BT horrors.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Do not believe the spin they give you in the ads about great customer service - they are very poor. On several of the occasions where I had to contact them I was hanging on hold for half an hour - and not very helpful when I got through. Other nonsense included them telling me at the start I could get a new router at any time and then when I tried to do that they said no, it was for new customers only. Glad to have left them. Even TalkTalk is better than Plusnet, I'm afraid. Best avoided.
  • Reviewer
    Location
    Dundee
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service.
    Poor customer services.
    Forced to take out new contract to move home or pay £60 cancellation fee.

    The last company I'd ever go back to.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Comments
    It is the worse service provider you will ever find. If you try to call them, be prepared to stay on hold for more than 30 minutes. The broadband is very slow even if it was promised 85 Mb (fiber optic). The equipment installed consist of two old boxes (they look like from the 1970)- if you are looking for a sleek modern look-you will not enjoy finding Plusnet boxes in your room - and they don't deliver either!
  • Reviewer
    Location
    North Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very unreliable broadband. Off line frequently in the evenings and a minimum of a 30 minute wait for customer services. Ive been with plusnet for 5 years and as theyve grown theyve got worse. As soon as my contract is up Im leaving. Dont believe the advertising, they are awful, read the feedback on their forum.
  • Reviewer
    Location
    Kennington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I only gave 1 star because I had too. Infact they are so bad they couldn't get the internet installed in a month. The problem with my connection could have been handled swiftly but they only realised there was an issue when I chased them up (useless customer service), combined with the fact they say any email is normally a 36 hour response time and its at least a 15 minute wait on hold to talk to anyone.

    SAVE YOURSELVES - I cant tell you how highly i'd recommend you avoid this lot like the plague
  • Reviewer
    Location
    Warminster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Switched to Plusnet from another provider. Wish we hadn't. Have had no business broadband for two days and still waiting for new router. they disconnected all our phone lines yesterday so had no business phones all day. (Our phone supplier sent an engineer straight out not Plusnet!)Still can't receive incoming calls on our broadband line which is also our fax line. Nightmare goodness knows how much business we have lost. Still waiting for a new router, our previous company sent theirs out in good time for the switcover, not so Plusnet. Wish I had never heard of them.
  • Reviewer
    Location
    BINGLEY
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Signed up for Plusnet phone broadband. About three months later I informed Plusnet I was moving to a brand new home. Next door. Nearly a month later still no broadband. It was turned off old property because that was the date they gave me for new property turn on. They have put the blame on me for not informing them that new property has no phone point. I had no idea it wouldn't have, obviously neither did Plusnet. They very kindly informed me that as a goodwill gesture they won't charge me for the month I haven't had any broadband....FANTASTIC GESTURE!!!! Still no broadband. Due to go on on the 24th. Cancellation charge £116 so will have to wait a month or so before I cancel and go elsewhere. High up on my list of bad companies
  • Reviewer
    Location
    anglesey
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have reoccurring problems with our phone line. To get hold of customer service isn't very easy. It takes week over 24 hours for them to really to an email and you wait for up to an hour to speak to someone on the phone. I can't wait for our contract to come to an end!
  • Reviewer
    Location
    southport
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Joined Plusnet back in 2013 the service has become congested during peak times on an almost daily basis. but they don't seem to be doing anything about it,Too many customers and too cheap the quality has suffered as a result, As for their support yes British, but most of them haven't a clue about how it all works
  • Reviewer
    Location
    Christchurch
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having recently moved I chose plusnet over BT and others for my fibre optic broadband as exactly the same line but with a better short and long term saving..
    Communication prior to install was excellent with daily SMS and email updates.
    Router arrived by post on time.
    BT engineer phoned 8am letting me know He was 20mins away...He was polite courteous and removed his shoes. His work installing their modem was finished very quickly he even set up the plusnet router. I was up and running instantly the speeds I'm getting are 38down and 18up which are the top end of the claimed estimates.. I'm more than happy..
  • Reviewer
    Location
    Newcastle
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service is awful,I ordered weeks ago but theres been problems all the way. No one can tell me whats happening when I contact them but they always tell me someone will contact me, so far I have never had anyone contact me at all! I have no idea when my internet is actually going to be installed!
  • Reviewer
    Location
    Denstone, Staffs
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We have a poor line here in Denstone so I moved from BT to Plusnet... and have not really noticed any difference - only its cheaper. However today I find that PLUSNET McAfee does not support MAC PCs (BTs does) - a fact that was not made very clearly in Adverts!!!! BEWARE. The customer services were brusque... read T&Cs carefully - last line in page of writing :o)
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Absolutely awful. Took weeks to get an installation, and now our internet is down and I've tried for days to get in contact. I've tried send an email, using their online chat assistant, and calling. Calling up means wIting at least half an hour-which you're paying for-and I've called 3 times and still haven't spoken to anyone. The online chat assistant refused to talk to me and ended the conversation before I could get a word in because I was not the account holder (I'm his daughter and he doesn't even live near London) but I didn't have. Chance to tell them that. And lastly if you try sending an email it takes them at 32 hours to respond which if like me you have no internet that isn't really helpful. Worst service I've ever used.
  • Reviewer
    Location
    Uk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Outrageous. Miss sold product resulting in heavy bills with no recompense from customer services other than "well you can complain if you want but it's just the way it is" I'll be cancelling today.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    During the initial 14 days the connection was great, however as soon as this period passed the connection has become increasingly unstable requiring multiple resets in order to access the Internet. Do NOT choose plusnet as your service provider

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