3,751 Customer Reviews over 94 pages
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- Location
- Angus
- Reviewing
- Plusnet
- Date
- 2018-11-20
- Comments
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Quiet possibly the worst service I have ever come across, signed up on the 24th of October and still waiting to be connected as of today, tried contacting customer service which is an absolute joke, you can be on the phone for over 40 minutes waiting. I wouldn't touch them with a barge pole
- Location
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- Location
- Tewkesbury
- Reviewing
- Plusnet
- Date
- 2015-08-24
- Comments
-
Just straight up rubbish simple as that
No net for a week now since they "fixed" the problem on our line, not able to book me an engineer. Lied to us, spent over 5 hours on hold since last Thursday. Useless
- Location
-
- Location
- Linton
- Reviewing
- Plusnet
- Date
- 2015-09-28
- Comments
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What ever you do think again they turn down the band width when you finally get through to them they turn it up and then it goes down again. They are a BT company as well. Be warned
- Location
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- Location
- Leeds
- Reviewing
- Plusnet
- Date
- 2016-04-27
- Comments
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Plusnet Customer support is absolutely horrendous! I have had the same problem of line drop outs & poor line speed (as low as .26mbps) for nearly 5 months now. I am still no closer to getting this sorted. The support staff when you can speak to a human (usually after a 45 minute wait). Are at best indifferent, regularly patronising & occasionally rude. The fact that Plusnet sells itself on its customer service is a sick joke.
- Location
-
- Location
- Pike
- Reviewing
- Plusnet
- Date
- 2021-11-22
- Comments
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DO NOT,I repeat DO NOT enter into a contract with Plusnet, they are no better than scammers.
When I queried an overcharge to my account they said it was for phone calls to premium rate numbers......I dont have a landline phone.
Three months into my contract the price has increased by inflation plus 3.9 %, apparently this is an annual increase so I can expect it to increase again in March.
When I looked at their broadband offers for new customers the same contract is being sold for less than I originally paid and they unwilling to do anything for me. So I say yet again DO NOT ENTER INTO A CONTRACT WITH PLUSNET.
- Location
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- Location
- Lincolnshire
- Reviewing
- Plusnet
- Date
- 2022-03-22
- Comments
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Utter rubbish company that don't cancel when said they have and proceed to ruin your credit score with defaults. Do not use
- Location
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- Location
- St helens
- Reviewing
- Plusnet
- Date
- 2017-02-08
- Comments
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Ever since had internet never worked had 3 new routers done all changing Chanel stuff had engineer out still doesn't work so need rain engineer been waiting 6weeka because customer service threw the report out. Also I was told not to pay till it's fixed by manager at plus net said he made a note but still there sending me letters emails so I rang up and paid then the want more with late fees so I said manager told me not pay wasn't having any of it so paid 2 days later get more demand for payment and I've got 7days to pay or they'll charge me £170 for cancellation fee rang up paid £40 my bill bare in mind is £19 a month still keep getting letters saying you owe this much ring them up every Friday when this rain engineer is supposed to be coming out keep saying sorry you'll have to wait plus every time you ring your on hold for at least 30mins before you talk to someone worst customer service and internet ever experienced all times I've not paid which I was told not to and them billing me is going against my credit absolutely ridiculous never ever go near plus net
- Location
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- Location
- Orpington
- Reviewing
- Plusnet
- Date
- 2020-08-16
- Comments
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Quite simply they don't know their arse from their elbow. Do you proud? Don't make me laugh. We were initially connected incorrectly, then had a constant speed issue, it didn't even reach half the guaranteed speed. I have more knowledge than most of their clueless staff. They couldn't fix our fault and suggested I leave, so I have after an ombudsman complaint.
- Location
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- Location
- Bedford UK
- Reviewing
- Plusnet
- Date
- 2020-12-21
- Comments
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Promised a reward card, not received. Called to enquire, I was told it was unavailable, my fault and there is nothing they can do. Absolute scam!
- Location
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- Location
- Brighton
- Reviewing
- Plusnet
- Date
- 2018-09-20
- Comments
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I am very disappointed!
I had to wait 2 months for Plusnet to activate their service.
They charged me £65 to connect me to the internet - and now there are afternoons and evenings where I have no internet connection at all! Appalling! I regret to have taken up a contract with plusnet!
- Location
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- Location
- Aberdeen
- Reviewing
- Plusnet
- Date
- 2015-06-16
- Comments
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Avoid at all costs!
Switched from talk talk to plusnet 2months ago. Broadband speed is okay but our nowtv and Netflix freeze often where as this never happened with talk talk. Apparently the same broadband speed.
Our current deal is an 18 month contract -12 months free broad band and we only pay line rental then after 12 months we pay £9.99 plus line rental.
However we are having to move house and plusnet have decided that this is going to cost £65.90 plus after our 12 months of free broadband instead of paying £9.99 plus Line rental we will need to pay £17.49 plus line rental. As if moving home wasn't expensive enough. Other options were if we took a new contract for 24 months and lost the 12 months free broadband and payed the rate of 13.50 plus line rental then we could have the move for free but then stuck with awful broadband for two years. Or we could cancel our contract and have to pay £195.05.
It's a shame as if we hadn't of switched - talk talk would never of charged us to move or increased the contract price. Will have to pay the moving fee and then the increased price of £17.49 plus line rental till our 18months is up and I will never buy anything from plusnet.
- Location
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2021-07-06
- Comments
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Stay away from Plusnet. Notoriously no signal, always the router or cables and so on. Even if the line speed is at a minimum the lack of signal makes it impossible to use the Internet. They do not understand that the lack of signal makes it impossible to use the Internet - the explanation is --- that we provide a minimum speed. What do I care about the speed of the link if there is no signal.
- Location
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- Location
- Leamington Spa
- Reviewing
- Plusnet
- Date
- 2016-06-19
- Comments
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I moved to Plusnet from BT Infinity, expecting exactly the same speed. How wrong I was. My connection went from a pretty stable 60mbit to a highly erratic 5-20 bit.
Plusnet support, if I can call them that, were incredibly unhelpful and downright rude. They refused to help, telling me I wouldn't be released from the contract and that the service was performing acceptably and within their limits.
Worst ISP I have ever dealt with. AVOID AT ALL COSTS.
- Location
-
- Location
- essex
- Reviewing
- Plusnet
- Date
- 2020-03-09
- Comments
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Customer service agent was rude and did not explain the process to my satisfaction. I then asked to speak to another agent or supervisor for better support. Agent refused to do this and cut me off. He also logged the fault as a phone fault when I clearly explained to him the problem was with my bb speed. The engineer who checked the line confirmed that there was no fault with the line. This has resulted in a further 3-6 days in identifying the problem with the bb service plusnet is supplying to me. Plusnet is still unable to advise on how long it will take to fix the problem.
- Location
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- Location
- South West
- Reviewing
- Plusnet
- Date
- 2020-08-10
- Comments
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Signed up on the 15th July, it's now the 10th of August and I still have no access to the internet!
Forced to spend countless hours in phone queues just to hear Plusnet staff play pass the buck and allude to the idea that some people have been waiting even longer than 27 days! Beyond a joke.
To their credit though they did manage one thing on time and that was to bill me my first months line rental, cracking.
- Location
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- Location
- Cirencester
- Reviewing
- Plusnet
- Date
- 2017-11-27
- Comments
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So dreadful it's beyond ridiculous. Can't get through to anyone on the phone. Can't log in online after changing my password twice. All I wanted to do was pay my bill. Clearly don't want my money or for me to continue to be a customer
- Location
-
- Location
- UK
- Reviewing
- Plusnet
- Date
- 2018-08-14
- Comments
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Signed up to Plusnet after stressful house move, story goes like this... PN - installation will take two weeks
Me - OK fine I'll do without phone broadband until then.
Installation date comes around and take day of work and wait at home all day. No response, I call them.
PN - No sorry your appointment is tomorrow.
Me - Not good enough, why didn't you let me know.
PN - We emailed you
Me - ah yes you took down my address incorrectly.
Me - Why didn't you call me - Oh yes you took down my mobile number incorrectly as well.
PN - We can install tomorrow
Me - OK i'll check with work. I get back to them.
PN - no sorry we can't do tomorrow, will have to be in 10 days time.
Me - No apologies, really poor customer serivce and they had the cheek to threaten me with a £70 fee if I missed the appointment.
Plusnet ... they'll probably NOT do you (or themselves) proud.
You can't even contact them by email, only on-line (will not connect as they are too busy) or phone them - expect a 20+ minute wait before getting passed around like an idiot for thinking they have great customer service.
In the end went with EE - no fuss, no problem just a bit more expensive.
- Location
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- Location
- Norfolk
- Reviewing
- Plusnet
- Date
- 2018-08-23
- Comments
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I moved to plusnet because of the mantra about customer service and quality etc... all I can say is, what a load of pants. I have found them to be incompetent and ineffective, and incredibly difficult to get ahold of. ide rather they didn't make such a big deal about there "UK" based call centres and just enough staff to actually answer the phone (or webchat!)
I have had multiple problems with my connection which has meant that my connection speed has been a 1/4er of what it should have ben for nearly 6 months whilst they attempted to fix it. when I asked for compensation for my time and hassle in discussing with them I got told "they don't do compensation". when I asked to speak to a complaints team they said they didn't have one!
I would 100% not recommend plusnet to anyone. really poor experience all round.
- Location
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- Location
- HUDDERSFIELD
- Reviewing
- Plusnet
- Date
- 2015-04-27
- Comments
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Moved to PlusNet from Talk Talk with promises of better speeds and reliability None of which have been fulfilled Major problems getting anywhere near promised speeds took over 2 months of trying to get in touch with customer services which cost me a fortune in phone charges. although speeds have improved they are pretty poor the wireless is pathetic and we have to plug in to get anything with pictures cant use iplayer on the TV even if it is plugged in without it buffering all the time all in all poor speeds poor wireless useless customer service will revert back to talk talk as soon as possible
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-06-16
- Comments
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I normally don't like to write a review but Plusnet definitely deserved one. I have placed a order for a fibre optic internet 2 weeks ago. The day before I contacted plusnet to complain about not having received the router. After wait for more than 40 minutes, I was informed that they had a technical issue and they wouldn't be able to complete the installation on the fallowing day. I'm very disappointed with the level of professionalism. I should have been informed.
- Location
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- Location
- Abingdon
- Reviewing
- Plusnet
- Date
- 2019-02-17
- Comments
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Absolutely shocking customer service. Friend’s system wet down. Promised it back next day(Sat). Didn’t happen. Promised it back Sunday, didn’t happen. I spent 45 mins getting through to customer services, explained that friend had a serious medical need for contact. Promised a call back from engineer in 15 minutes and from a manager in 45. 3 hours on and guess what.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2017-03-02
- Comments
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Since people realised by now how bad BT' customers service & Broadband are, BT reinvented itself as Plusnet, which is as bad.
The legal team is not able to show any existing clauses but will fight you on everything to scam you. In addition, when you choose to leave, Plusnet will not take your written notice into account but illegally charge you for an extra-month without any Services rendered. Plusnet will help themselves with your direct debit whilst providing the worst broadband and landline services for the duration of the contract. If you complain, Plusnet ask for additional money to fix any issues ( and not fix them in any case). Good luck!!
- Location
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- Location
- east sussex
- Reviewing
- Plusnet
- Date
- 2017-06-13
- Comments
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I have been a fibre broadband "customer" for just over 18 months and have never had a reliable connection.
Getting through to them is almost impossible - the website sends me round and round in circles and anyway is no use if the flipping internet isn't working! The phone is always engaged. I did finally manage to reach someone by phone, and was just told to run frequent speed checks and "raise a ticket". But in order to raise a ticket, I have to go through the labyrinthine "diagnostic" system first ... which I already know will not serve any purpose.
I cannot run several speed checks, as they suggested, because it isn't working!!
The really annoying thing is, it doesn't just go off for a bit and then resume: it is constantly flickering in and out, making it impossible to get anything done properly.
I first raised this issue several months ago, at which time they just sent a new router, which has achieved nothing. The whole saga has been ridiculously frustrating. The amount of time and effort I have expended on this doesn't bear thinking about
I joined Plusnet because they are supposed to have good customer service, and this is what I wanted more than anything. However, I have had nothing but trouble from the beginning and zero actual real help, just excuses and asking me to waste yet more of my time getting to the bottom of it.
I really feel I have been ripped off here - paying for a premium service and receiving nothing but grief.
- Location
-
- Location
- tamworth
- Reviewing
- Plusnet
- Date
- 2018-09-30
- Comments
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dont go with these if you have a problem always between 40 to 50 mins waiting time trying to take extra paymants of me even though i have cancelled worst customer service ever
- Location
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- Location
- Liverpool
- Reviewing
- Plusnet
- Date
- 2015-05-25
- Comments
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This is the worst broadband service provider EVER. After being with SKY I shopped around for a cheaper deal, and now I know why they are cheap. After getting no signal & being unable to connect to broadband, I rang them during the day as I work,umpteen times, many of those after being on hold for ages. However, as I wasn't next to my broadband, and the fact I live miles away from work, there was no way I could attempt to correct the issue over the phone, and they suggested I call back in the evening while I can access my laptop. After a 40 mile hike home and finally sitting down after work I tried to call them on a few occasions, holding for 28,25 and finally 22 minutes each time, and still failing to get through, so heaven knows how long I may have been holding. I called back and asked if someone could call me at home, as I couldn't get through, as I had done on previous occasions with SKY, who happily oblige, only to be told by Plusnet that they don't make outbound calls!!!! After weeks of trying to resolve the issue, speaking to their customer service department, who aren't at all helpful, I ended up speaking to a new customer service employee, who after listening to me, felt he could get someone to call, as he described that as an easy customer service fix, only to return to the telephone astounded to find that he couldn't get agreement from any senior management to be allowed to make an outbound call. This eventually left me with no choice but to cancel my direct debit. As this isn't something I would usually do, I called them explaining what I had done, and that I was willing to pay the 3 months service I hadn't actually received! This wasn't enough and they demanded I pay the full twelve months contract, after a stand off, where no compromise was offered, they eventually issued Moorcroft debt collectors to chase the payment with the threat of court action.In fairness to the guy at Moorcroft, he even agreed he couldn't believe it, and offered to speak with PlusNet with my side of the story. I forwarded the letter to Moorcroft I had previously sent to PlusNet, but they were steadfast in their decision, and I had to pay the full twelve month contract as well as SKY. Lesson learnt, SKY may be slightly more expensive, but they both come up with the goods and are ten times more customer orientated than PlusNet, so do not use them.
- Location
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- Location
- Northern Ireland
- Reviewing
- Plusnet
- Date
- 2019-04-18
- Comments
-
The worst broadband i’ve ever experienced! 0.30-1 mbps - complete joke! do not recommend!
- Location
-
- Location
- Cheltenham
- Reviewing
- Plusnet
- Date
- 2016-02-16
- Comments
-
Dire. Bought the business supply. Plusnet promised fibre speed 28-38mbps but it's 16 at most. They promised to connect it in 3-5 working days but didn't see anything wrong with 7.
A fortnight since the internet was (eventually) switched on, they have told me it is slow and they expect me to do all the diagnostic tests for them, try another router (from where?), mess around with the BT socket etc. Wish Virgin provided fibre here!
- Location
-
- Location
- Rothwell
- Reviewing
- Plusnet
- Date
- 2016-09-23
- Comments
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I placed my order for phone and fibre broadband on the 12th of September was told it would be up and running by the 26th only to receive a text message late on the 22nd that it was now going to be 7th of October, rang them up the following morning and after waiting just short of half an hour I got through to a rude unhelpful customer service adviser who told me that the order was only put through on the 22nd of September offered no reason or explanation as to why not even a sorry for there shoddy service what's even worse is that I now have to wait five days to get my money back but there quick to take it from your account never have I had dealings with such a poor couldn't give a toss bunch take my advice don't use em. There is no option on here to score em a minus or they would revive a big minus score
- Location
-
- Location
- scotland
- Reviewing
- Plusnet
- Date
- 2016-11-09
- Comments
-
Terrible terrible they have been a complete nightmare have to wait one plus hour to speak to customer service online I am 27 in queue - what??? they charge you for not supplying wi-fi and say it is your fault-please avoid they are a company in complete disarray and should be banned from supplying wi-fi
- Location
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- Location
- Sheffield
- Reviewing
- Plusnet
- Date
- 2023-01-17
- Comments
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Upon contacting your services in August, I was informed that, as I did not have an English bank account, I only needed to borrow a friend's account information and then, when I had a user profile, I could put in my Norwegian details. This proved to be false.
I never received either a phone line or broadband router, as I have informed the customer service team on the phone several times.
Not hearing anything for months, I was shocked when my friend told me that you had taken a monthly fee from his account. When contacting customer service (again).
After apologising for not delivering the service, thereby admitting that it was not in effect, customer service still insisted that I kept paying until they could install one later in January (four months later). I would therefore pay a monthly fee prior to the installment of the service. By then, of course, I never wanted anything more to do with this company.
Finally, I insisted on cancelling my "subscription" with Plusnet. Talking to a very apologetic young man on the phone, he tried urgently to convince his manager that I would be exempt from the cancellation fee since I did not actually cancel anything (since no service was ever supplied). Yet the manager, of course, insisted on the cancellation fee to be paid.
This is shameless, fraudulent, and disgusting behaviour, to demand payments and fees for a service without ever supplying it.
- Location
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- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2017-12-06
- Comments
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I ordered broadband and paid upfront for the first year (£ 220). After a month and several contacts to try to find out what is going on, I was still not able to even get a date when they will connect me. Tried to cancel the service ... had to call several times (excuses like 'our system is down' or 'that department closes earlier than the call center') and finally got it canceled. Getting money back will take another 3 weeks ... although taking many from me took 5 minutes. Shameful!
- Location
-
- Location
- Poole
- Reviewing
- Plusnet
- Date
- 2015-04-28
- Comments
-
This is the worse broadband provider in the Uk, you better read this if you dont want to waist 1 month of your precious time. Plusnet should not exist, this is not a business full stop. I have signed up for broadband after I finished my SKY broadband package and decided to go Plusnet just to try and see how it is? I had to wait 3 weeks for them to take over my broadband which it wasn't a problem as I still my sky account active. 3 weeks went and the day come for Plusnet to take over. This was a Friday when they took over so immediately my sky account stopped, unfortunately when they took over they did not activate my line properly and I was told a technical team will investigate the matter on Monday, so I had no internet all friday saturday and sunday. Monday I rang them and they said we are getting this sorted for you, finally Tuesday morning my internet started after 5 days with no internet at all, very poor service. When I come from work Tuesday evening I started the installation of my hub and all the relevant setting up process. After 1 hour I had to call them to ask for help as the internet was running extremely slow, so slow that to load up a page it will take up to 1 minute, just for a web page, Oh my God! after 1 hour on the phone with the technical team doing all sorts of correction and changes to the channels and other test they come to the conclusion that its not much they can do about it. They told me a special team will investigate this matter within 35 hours, What! I got upset and i requested cancellation of the service. They arranged customers service to contact me the following day to discuss cancellation. By the way! every time I had to contact them I had to wait in average 30 min for them to answer. When I signed up they also took £25.00 payment which the following day I was told its not refundable as part of terms and conditions. After a stressful conversation with customer services they said to Plusnet its not the best choice for wireless broadband they struggle to provide high speed on wireless, they told me this over the phone, crazy! they said that under consumer rights they are only oblige to provide me cable connection and wireless its only a privilege. I got really emotional as its 2015 and you tell me who is using cable connection this days? all my devices are wireless so I need wireless connection full stop. I asked for cancelation to move to a proper provider, they told me i can cancel as I am within the 14 days cancelation period so the same day I moved to BT only to find that they can not take over as the plusnet they put a cap on the line so no one can take over. I had to call them again 30 minutes wait to be told that once the cap is placed nothing can be done, so I had to wait 2 weeks for current provider to end Plusnet so Bt can take over. On 29 of this month Bt will finally take over, I had to be on plusnet for 2 weeks, 2 weeks of pain and stress, the internet works slow in the morning and afternoon and evening stops completely. Lucky we have smart phones with 4G to give us internett as Plusnet its rubbish. Guys! seriously do not buy plusnet it will cost you time and stress. 1 month with no internet over 5 times calls which took in average 30 min per call, Time waist, Stress and pain not to have internet, internet slow like dial up connection from 20 years ago. This is not a network, stay away, go with SKY, BT, EE. I will not take my time to write this review but I feel like you all should know so you can avoid all the inconvenience i been through.
Plusnet should be shut down full stop.
- Location
-
- Location
- Ongar, Essex
- Reviewing
- Plusnet
- Date
- 2019-06-18
- Comments
-
AVOID. PLUSNET ARE AN AWFUL, AWFUL COMPANY. My mother very sadly passed away recently, I regrettably inherited PlusNet as broadband provider and I can honestly say this is the most unsympathetic, ruthless and difficult company with the rudest and most robotic staff that I have ever had the misfortune of dealing with.
In dealing with mum’s affairs and estate between me and my wife we liaised with banks, credit card providers, mobile phone providers, finance companies, HMRC and not one of them have been as unaccommodating or uncooperative as PlusNet.
The situation that I now find myself in due to the incompetence of the ‘bereavement team’ and their illogical, unfair process following the death of a customer is incomprehensible but I will try to explain as best I can.
A couple of days after my mother’s passing we began to close down accounts and to notify creditors of her death, a difficult, emotional and lengthy process which most companies seem to make as painless as possible EXCEPT PLUSNET. We notified over the phone that mum had passed away and wished to close the account, they transferred the call to the bereavement team and took payment for the small outstanding balance and then FAILED to close the account. They have continued to try to take direct debits from my deceased mother’s bank account and after defaulting have then referred the case to a debt collection agency to recover the monies.
As it turns out, not only did they NOT CLOSE THE ACCOUNT they went on to TRANSFER THE ACCOUNT INTO MY NAME!!! Or at least an abbreviated version of my name, which they garnered from the prefix of my email address which was given to them for any future correspondence. Very sneaky indeed as my full name was never given.
A simple call to customer services would resolve the issue, you might think, but no, because this is where the sheer level of incompetence really shines through. Although an abbreviated version of myself is now the name on the account I am unable to pass security to be able to speak to anyone remotely resembling a human being, because they will only accept my mother’s original username and password. I have called to explain no less than five times that my mum selfishly did not divulge her PlusNet username and password on her deathbed and that there was no way I would ever be able to obtain the information. They are unable to understand this and we are now locked in a stalemate where they are chasing a person who does not exist, via a debt collection company, for money that isn’t actually owing, due to their own stupidity.
LONG STORY SHORT, IF YOU THINK THAT YOU MIGHT DIE ONE DAY THEN PLEASE DON’T CHOOSE PLUSNET AS YOUR BROADBAND PROVIDER.
- Location
-
- Location
- manchester
- Reviewing
- Plusnet
- Date
- 2016-05-08
- Comments
-
I was with plus net for a year had no problems so too a two year contract out with them last June what a joke all I have had is problems costumer service poor
Internet service poor cant get on the net phone up and its the same thing try this do this etc fed up now. they did tell me I have a fault there but they could not pin point it no fault on line but there is something that is causing interference with my broad band but they can`t find it what a joke.
- Location
-
- Location
- Canterbury
- Reviewing
- Plusnet
- Date
- 2019-08-15
- Comments
-
Complete insanity and shocking incompetency.
Received an email out of the blue saying I’ve been charged £197 for up an front advanced payment for line rental yet I had done no such thing. (This came at a time when I was about to move house why would I pay line rental for 12 months up front? I also had no contact with plusnet for months before this incident so it’s not like they could even have misunderstood another product that I was ordering.) When I called to ask what was going on I was passed around 4 different departments each with a 25-30 minute hold between all of them. Every person I spoke to had a new story from saying I must have agreed to this payment, to saying I had probably agreed to auto-renewal of an existing policy (became obvious this wasn’t the case when they checked the dates of my existing policy). Eventually I came to someone who just asked if I would like to cancel the policy I have taken out, at which point I said I need to talk to someone higher up the chain. At which point Team Leader came on the phone after another 10 minutes on hold.
When I tried to explain everything he took issue with me using the word “incompetent” (bear in mind when I first called the operator simply hung up on me) Eventually he said he would pass it onto the billing department to find out what had happened and haven’t heard from them since. Well INCOMPETENT is the only word that could describe plusnet and if you think differently you must have such low standards of customer service that it actually begins to explain what’s been going on over there.
After three and a half hours on the phone to them I’m not any closer to understanding if I’m going to be charged £197 for a policy I didn’t take out or not. I’m dreading calling them again just to find out.
- Location
-
- Location
- orsett
- Reviewing
- Plusnet
- Date
- 2023-07-31
- Comments
-
a complete waste of time been off for 2 weeks now ...and not going to reconnect me for another 2 weeks,just a bunch of clowns....DONT DEAL WITH THIS "COMPANY" THEY JUST DONT CARE
- Location
-
- Location
- WORTHING
- Reviewing
- Plusnet
- Date
- 2017-05-01
- Comments
-
SUFFERED A WHOLE YEAR WITH PLUSNET.WHAT CAN I SAY. TOTALLY TERRIBLE IN ALL ASPECTS. UNRELIABLE, SLOW BROADBAND.
CUSTOMER SERVICE AWFUL, WHEN YOU EVENTUALLY ARE ABLE TO CONTACT THEM.
GIVE PLUSNET A WIDE BERTH IF YOU VALUE YOUR SANITY!!
- Location
-
- Location
- Reviewing
- Plusnet
- Date
- 2018-09-30
- Comments
-
Absolutely disgusting service. Broadband is rubbish, staff untrained and just cut the phone. Pay for a service and have days with no signal. They refuse to send bills over and put ridiculous charges. Stay away from these !
- Location
-
- Location
- Barwick in Elmet
- Reviewing
- Plusnet
- Date
- 2018-11-07
- Comments
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We’ll do you proud. What a joke!! All you’ve done for me is to lose me my landline number which I’ve had for over 30 years. I switched providers approximately mid October. Everything went smoothly. I ordered fibre because my previous provider would sometimes go off due to poor signal. I was assured it was a better speed etc than what I already had. Came activation day Nov 2nd. I switched routers etc and began logging my various pieces of equipment into my new provider. First in was my TV. A message appeared telling me my speed wasn’t good enough and to contact my provider. JOKE!! First call rang for 20 mins then I had to go out 2nd attempt 42mins I let it ring. I then rang and selected the option “l
I’m leaving “. I was answered immediately. When I was put through to the correct department ( immediately) I explained that nothing was running because speed was too low. The guy looked at my package and told me that they couldn’t improve the speed because of where I lived and so they were cancelling my order and refunding my money and to try elsewhere. He then hung up. I decided to go back to my previous provider but now I’ve no internet and no phone line because they’d cut me off. Because they’d done that my landline number has gone back into the general number pool and my new provider can’t get it back. I’m running the internet through my mobile phone, using it as a temporary router, which is costing me money and I’m waiting for a new landline number and my new activation date to start. Do you proud? Do you an injury more like. I’d never ever recommend you to anyone.
- Location
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- Location
- Leeds
- Reviewing
- Plusnet
- Date
- 2016-07-11
- Comments
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I wish I'd read your notice on Plusnet. I have tried many providers in the some good/average but none as bad as this crew. I can't wait for my year is up. Why is it not possible to get a help line, others have and reason experience have settled.
- Location
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