Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.5 stars
  • Customer Service
    3.7 stars
  • Speed
    3.3 stars
  • Reliability
    3.4 stars

Based on 1937 customer ratings since 2021-07-05 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,571 Customer Reviews over 358 pages

  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolute garbage. Lost count of the number of times it says the Internet is connected but doesn't work. If the power outs, it never works again once switched on and we have to go through the faff of phoning Plusnet to reset the service which is never a quick fix because customer services can never quite grasp that their steps don't work with our router (Aisus). Not compatible with Google WiFi. Cannot wait for our contract term to end. Nightmare from start to finish.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Gone from 5* to 2* from my opinion.
    To be honest they have gone from being ace to just bellow average. I will leave at the end of my current contract - I would have done so already but couldn't because of personal reasons. They have just become one of the average crowd of suppliers.
    My recommendation would be to avoid.
  • Reviewer
    Location
    Kent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Plusnet failed to mention when I signed up that I would not be able to get you view.
    This is important to me. To try and get help on line is very difficult and any answer I do get doesn’t answer my question.
    Definitely a company to steer clear of.
  • Reviewer
    Location
    Dunfermline
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unsatisfactory.
    Speed isn't great. Monthly cost keeps going up. Reliability is poor.
    Only guarantee is you'll lose coverage when you need it most for example weekends or evenings when you're most likely to need it.
    Very disappointed. Changing provider tomorrow.
  • Reviewer
    Location
    Lowestoft
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst Internet provider by a country mile.
    I was informed by customer service to go and buy my own router if I wanted better WiFi coverage around the house.
    Still no better, constantly cuts off and getting online via WiFi at peak times is a nightmare.
    Avoid plusnet at all costs.
  • Reviewer
    Location
    Kirkless
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible speeds, terrible service, constant high packet loss. absolutely shocking.
  • Reviewer
    Location
    Carlisle
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sorry to be a party pooperon this forum of slagging off your ISP, but I have been a Plusnet customer for about 5 years and have just renewed. They are a little cheaper than BT and their router is a hand me down from that company. However their service has improved considerably over the years. I still use their original IEC modem which is connected to a sinology router. I get consistent high speed and have had no issues apart from when we had a power cut and the Synology router went off piste, but Plusnet tech helped me sort the problem even though it wasn't their router. So I can recommend them. So there.
  • Reviewer
    Location
    LLANELLI
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    had contract with them for 2 years geting about half download speed stated on my contract switched to sky better deal and getting advertised speed also charged for finishing contract one week early avoid plusnet had talk talk and ee before but no one as bad as plusnet
  • Reviewer
    Location
    Reading
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would advise against taking a contract with them. I am alone using the broadband, and still having issues. Netflix keeps disconnecting as I use it via Google Chromecast. Teams call for work are poor quality and often need to switch video off.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An absolutely terrible experience from this incompetent company.

    We moved into a new property in November and booked a connection slot for a fibre order in advance. Despite calling for updates, we still weren't connected a month later. I was told that it was Openreach's fault and they hadn’t booked us in.

    Openreach actually visited our property a few days after to connect us to the cabinet but when I called Plusnet, due to their sheer incompetence, they told me I couldn't have Fibre and couldn't be connected at our property. When I asked what the engineer had been doing in my property if not connecting me to fibre I was told oh, something else.

    Following this exchange and what had already been a month of waiting and additional delays I cancelled my account with them. In the end I switched to EE (both owned by BT) but miles apart in terms of the helpful, prompt customer service I received. Although we had to wait a few more weeks for the EE connection, I asked if I could have unlimited free data to hotspot while we waited for our connection and it was absolutely no problem - they were super helpful. When an engineer came back out to connect us to EE before Xmas - he found we were already running fibre to our home (!) Exactly what I suspected, despite Plusnet telling me otherwise…

    I couldn't recommend EE highly enough and though we're on the standard broadband now (due to Plusnet's mess-up with the fibre) I've got total peace of mind and feel like I'm dealing with a quality company. They even discounted my mobile bill.

    A final detail - we are still awaiting our £36.99 refund from Plusnet as of January… having just paid a petty £3.52 for the 'service' we (didn't) use in November/December. What a joke. I fully expect my 36.99+3.52 refund but am sure I'll have to call a few more times to get it.

    Avoid like the plague and go for a proper provider - BT, EE, Sky etc.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.