Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 4345 customer ratings since 2020-06-19 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,379 Customer Reviews over 85 pages

  • Reviewer
    Location
    Cornwall
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service lately, many disconnections daily.

    "to avoid restrictions please pay within 14 days" Yet they restrict you immediately. This is straight out lying. Don't say 14 days if you restrict immediately. No websites work "refused connection plusnet billing"

    Don't lie.
  • Reviewer
    Location
    NEWCASTLE
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BEWARE of joining Plusnet as they have a lot of hidden fees. Especially when you move houses yearly. I had a 12 month contract and came to the end of the contract. As soon as I let them know that I'm leaving, they said there was a 30 pound fee for removing the broadband from the line. I have used 3 other providers in all my years in the UK as a student, and I was NEVER asked to pay such a fine. Not to mention I have been having drops in internet connection during the whole year and all they did was send an engineer to fix it once. It was never fixed, and they said they couldn't do anything further to fix it. NEVER AGAIN.
  • Reviewer
    Location
    Barrow-in-furness
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Singed up for the broadband package (was later told by customer service this is no good and I would not of put you on this package) on the switchover day the line did not go active, phoned tech support spent 1 hour going through trsting of connections in my house which I told them I had already carried out but he wanted me to do again with him on the phone. Then 3 days later engineer attended to diagnose the fault witch was in the exchange that they had connected incorrectly. Then line test showed very poor speeds but was told that the line needed to chase in for 10 days, still no better phoned to cancel and was told that I had 14 days from first signing up with them and that had passed and they were supplying the minimum line speed so could not cancel. The only option left open to me was pay to cancel or upgrade to fiber for 18 months on a new contract and would not give me the new customer rate neather, I am very dissatisfied with the service and customer service. In my opinion I would avoided at all cost.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Super slow internet connection and terrible customer support. Avoid.
  • Reviewer
    Location
    Bristol
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Warning ⚠️ do not get Plusnet broadband.
    We had Plusnet for approx 9 months, within that time the broadband was very unreliable, the connection would drop constantly. When we rang Plusnet they said that we had not had a drop in our internet connection. When using the internet we were unable to watch a simple YouTube video without the connection dropping. Speeds were variable. The customer service we received was poor. There was no help in trying to solve the problem apart from telling us to change our channel, I believe the fault was with the the router they provided p, it is very poor quality. We now have sky internet, comparing the two we have never had an issue with dropping connection and the speed is consistent. I am fully aware that internet providers are unable to guarantee wireless connection speed, so they said we had to have wired connections to all our devices now this is impossible with and iPhone, iPad or Mac, we were basically told tough luck, without a wired connection there was nothing they could do. I will never take out Plusnet again and I would never refer them to any friends or family ( that I like LOL). Hope this helps people.
  • Reviewer
    Location
    Lincoln
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DIABOLICAL

    Just took £71 from my bank account months after they assured me that they wouldn't. Cut a long story short it was for an engineer call out to fix an issue that was beyond our control. In several conversations with agents and managers we were assured that we would not be charged as the fault was not of our doing. I'm absolutely livid. I'm out of the country so my wife has tried to deal with it but the agent just kept barraging her saying 'Were you aware of the charges?' to which she replied, 'We were told that we would not be charged otherwise we would not have accepted the appointment'. The guy then tried to call me wife back saying that he'd found the message which proved that we were told that we shouldn't be charged. Could he not have done that beforehand? Regardless, barraging somebody over the phone and essentially using bully tactics is not on. They are refunding us now but it's beside the point
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    8 months of the worst internet ever if they can fix on the phone after waiting 30 minutes to get answered they will try but anything over & above this you are on your own
    About to try another provider hope they Are not all as bad
  • Reviewer
    Location
    North Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service. As a long term customer I have witnessed the service go from being excellent to absolutely appalling. Gone are the days of a quick helpful reply from the help desk; yesterday I was held in a queue twice and on both occasions for over 50 minutes. I then tried online chat only to spend 25 minutes on that before the staff member then told me they couldn't help me and that I should call them again - despite the fact that I had already explained I had tried twice already.
    Service at Plusnet is now a joke - to continue to claim that their service is award winning is somewhat disingenuous.
  • Reviewer
    Location
    Bremhill, Calne
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am appalled by Plusnet, I Keep getting fobbed off. After waiting ages and I really mean ages to ever get connected to an adviser. I complain about my speed and reliability. They tell me they will "boost it". nothing happens! I asked to leave, they tell me I am under contract still, after about 10 years??? High speed fibre is just outside, and both my neighbours have it with BT and they get 50mb plus. Plusnet say its not in the area. I say come and have a look. I am then told its exclusive to BT. I asked to be released from my so called contract without charge. The advisor says she will transfer me to yet another department. Guess what? I am then cut off. I am truly sick of this, especially after so many broken promises. What can I do?
  • Reviewer
    Location
    Perthshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been a loyal plusnet customer since 2012 and as I had never had a problem before, thought I'd take them with me to my new house. To do this I was told I would need to take a 24month contract to avoid connection charges. I said ok to this, had not had an issue before so obviously wasn't aware of their true colours! I have been in my new property for 2 months....still no phone or broadband. I have now been told it won't be available until 9th November, 4 months from the date I got my keys. PlusNet however are still happy to take my direct debit every month! The customer service has been appalling with nobody willing to actually try and resolve the issue. They just apologise and basically shrug their shoulders. I will be leaving PlusNet at my very first opportunity and would encourage others to do the same. I wouldn't recommend them to my worst enemy!
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My broadband has crawled to near a stop. Plusnet have closed their email contacts, their Chat shuts down whenever it gets busy, they take an age to answer the phone then don't follow through on what they promise. And then you're back to square one because there's no way of contacting them again...
    Nightmare way to run a business!
    But I bet their bosses bonuses keep going up which is, after all the main thing, isn't it.
  • Reviewer
    Location
    Windsor
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Scam artists. Took advantage of me when I had just left my job and was distressed about having to move back home. Forced me to move the terrible patchy internet connection with me but started a NEW 18 month contract and charged me £10/month more then the existing contract with another provider which was much better and I was so distressed/stressed about moving and they knew it so fully took advantage of me when I was down. WILL NEVER USE PLUSNET AGAIN do not recommend. AVOID AVOID AVOID they are scam artists.
  • Reviewer
    Location
    Fulham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible internet. Everyday I'm baffled that my housemates and I actually pay money for this pathetic excuse of a service. Really terrible. Constantly drops out throughout the day, and when connected is often a very slow service, the internet on my phone is faster and more reliable.
  • Reviewer
    Location
    East Anglia
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Summary - Don't bother, they make Talk Talk look good!!!

    We were without business broadband for over 3 days. You had to wait over an hour at a time to talk to someone who couldn't really be bothered to help and just said there are issues on the network.

    RUBBISH
    Switching providers
  • Reviewer
    Location
    Weston Super Mare
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with plusnet for 3 years, the first two were fine.
    The last year has been god awful.
    Internet gone down 4 times, for long stretches. Woeful customer service, average wait times of 30 mins at any time of the day. Something has happened to the company in the last year, before I would recommend them now I would warn anyone against signing up. terrible terrible experience this last year.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    On reflection, I've made some bad choices, but one of the worst has been moving broadband to Plusnet (a wholly owned subsiduary of BT). Now my previous provider albeit more expensive was providing me a service of 65-70mg download, since my move less than 12 weeks ago, my download has never gone above 55mg, with a guaranteed min of 44mg, My TV streaming apps no longer function like they used to, my gaming platforms have not functioned since my move, Ive lost count the number of issues logged with Plusnet, none have been resolved, In fustration I requested termination of services as issues with service not resolved. Plusnet advise owing to no breech of service, termination will cost £148.00. Nothings changed in my life except my broadband provider, so if your happy with your providers service, but the price has increased may I suggest you stay as moving to Plusnet definately won't enhance your satisfaction based my experiences. Good Luck, hope you found this review helpful.
  • Reviewer
    Location
    maghull
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    awful. ping average around 100 upto 2000. yes seriously. has been off a couple of times as well. Cant game most of the time and its a fibre package.
    Worse than all the other suppliers I have ever used and this is my first fibre package. Tied into a contract that does not live upto its promises and customer services say "nothing wrong at our end fancy trying the more expensive package to see if thats better!"
    Long wait times for customer service poor service, terrible value for money. I would like to say something a little good but thas not easy......oh yes there is one thing, the operator spoke good english.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broad band ever! Don t go there!!! internet doesnt work and go slowly. We have problems every other day.. And almost never have internet access. Is four of us living in the house and 2 have to constantly use their 4g phone connection as internet doesn t work, and also it is quicker. If you call them you have to wai at least one hour and they do mot fix the problem... So you basiccaly have to pay every month for a service you don t get!
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible ! I have been with plusnet twice over recent years and each time I have regretted being sucked in by their promotions. From trying to be charged for unnecessary visits to my house (that I requested should not take place), poor customer service and lengthy delays getting refunds back from them. I will not be using them ever again.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute garbage. I switched from Talktalk who are also garbage to Plusnet and my god, I have only been with Plusnet for 3 days and it is the worst internet I have ever had. It lags throughout the entire day. Gaming is terrible for it. Even when I'm on my phone, it lags and is slow as hell. I am cancelling and going elsewhere. Please do NOT go with this company.
  • Reviewer
    Location
    derbyshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very slow internet, customer service hopeless. Always wait 30-40 mins for someone to answer
    Broadband keeps dropping out.
  • Reviewer
    Location
    Kent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am literally at the end of my tether. I’m trying to start up an ecommerce and blog and I cannot even watch a 30 minute documentary on Netflix. My broadband is dropping out every 10 minutes! Plusnet have lied, asked me to stay in for engineers who never come, made me feel like I am being unreasonable and it has been going on like this for 4 months! I’ve had 4 BT engineers here over the last 2 days and it’s still not fixed. I wish I had never signed up for this! Plusnet customer services are not for purpose!
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish slow and now I lost my number and it happened when I bought a sim for someone else and it deleted my number
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What an absolute pile of crap! Kept charging me twice a month and always told me they would refund it. When contacting plusnet services, every person is absolutely rude and no manners at all! Would never use them again.
  • Reviewer
    Location
    LIVERPOOL
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    haven't been able to receive internet for months, had to get bt engineer out, still did not fix problem, broadband box is placed downstairs, I live in a flat, was now told to get in touch with landlord as its my phone sockets, excuses and no help, so sorry I ever went with plus net absolutely awful, worst don't ever go with plus net waste of money
  • Reviewer
    Location
    south yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I started with plusnet phone and internet five years ago and was very impressed with the fast responses to phone enquiries to helpline, can do attitude and prices...sadly things have changed A LOT!
    I just moved house and have had to deal with the helplines again and it is just appalling I have been trying desperately to get the new phone line and internet installed, one call after another waiting 30 mins to 50 mins in a que with the music driving me nuts only to get cut off or to be transfered around and around because they do not seem able to understand what is wrong and who can sort it all out.
    On three occasions now I have been promised that my internet will go live on a certain day only to find it is not even ordered let alone likely to go live, this is causing chaos for my family, business and after just having moved home it is a really bad time to be without interenet generally.
    At this time I have again been promised that my internet will go live next in a weeks time...a whole extra week away! when I was first told it could begin just 24 hours from order. The original order went in two weeks ago!
    I have no confidence what so ever that the deal discussed and agreed for my contract will be forthcoming because this on off on off stuff may well mean that 'deal' has vanished as when I mention this they get very vague and sound confused!!
    I actually feel very sorry for the people working there they must spend their days listening to people going nuts in frustration.
    Plusnet what on earth went wrong !!!!
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I ordered Plusnet for two different properties and had to cancel both.

    1. They set an installation date. When I heard nothing further on that date, I called and was told the installation had been cancelled at their end because of an error. They hadn't informed me. They told me they could try again in two weeks' time and offered nothing by way of compensation. I cancelled.

    2. In another property, I queried why there was an installation charge of £50. I was told this was because they needed to install a new line. I explained there was already a line at the property. They then said they always needed to charge this for Openreach. Probably true, but others waive it and I didn't appreciate the initial lie.

    So two accounts cancelled. Good job, Plusnet.
  • Reviewer
    Location
    nwecastle
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Yippee my 18 months are up - I am moving back to Sky - lets hope they are still ok? PlusNet Fibre connection after moving from Sky is a joke, the last couple of months have been even worse with a constant drop in connection every 3-4 minutes and always at peak time. I was with Sky for a couple of years and never had such a bad connection.
  • Reviewer
    Location
    Pembrokeshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrendous since day 1 I haven’t had speed above 8mbps and went from BT where I had 76mbps down.

    Almost a month with no resolution no feedback from customer service no refund nothing!

    AVOID!
  • Reviewer
    Location
    llwyndafydd
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    charged a lot for a very poor service it does not do as it says on the can very poor all round
  • Reviewer
    Location
    LIVERPOOL
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    haven't been able to receive internet for months, had to get bt engineer out, still did not fix problem, broadband box is placed downstairs, I live in a flat, was now told to get in touch with landlord as its my phone sockets, excuses and no help, so sorry I ever went with plus net absolutely awful, worst don't ever go with plus net waste of money
  • Reviewer
    Location
    Hatfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The old adage "Pay peanuts-get Monkeys" is proved right
    If you need reliability of service they are best avoided.
  • Reviewer
    Location
    Huddersfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give them 0 stars I would!

    Plusnet is the worst company I have ever had the displeasure of dealing with. There connection is dreadful! Never have I had a company be so rubbish at providing internet!

    The customer service is nice and friendly, they politely tell you it's tough and you're stuck with the rubbish internet. They may as well laugh down the phone and say, "Sucker, we got you now!"

    It is evident that they are well versed in repeating, "we are just like every other provider. You'd face these problems with them too.". Well no that isn't entirely true now is it because I haven't!

    Run people, run, run away! Do not fall victim to wasting hrs and months complaining and using all your phone data! Don't do it! Pay an extra £3 a month and go anywhere else!!! Even use virgin if you really must! Save yourselves from this horrid experience.
  • Reviewer
    Location
    Huddersfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally messed up my house move. As far as I knew, everything was arranged for the day after I moved in to get an engineer out. When I called the day before to confirm the installation, I was told there was an error in the order and it would have to be rebooked. I agreed to this even though it was leaving without internet over Christmas. Again, the day before installation was due I called Plusnet to confirm. Now there was a problem with Openreach because my house already had an active line (it didn't). I asked them to confirm the details to find they'd booked the installation at the address is moved from! Absolute incompetence! I told them where to stick their broadband and moved to Sky. In Plusnet's credit, they agreed to waiver any early termination fees.
    Our so I thought....
    10 months later, I received an email from Plusnet saying payment could not be collected for my latest bill. I logged into my account to find a bill for early termination charges - issued 9 months after my move. As during the previous fiasco I'd spent hours and hours on hold to their customer services, I contacted them via webchat. The operator confirmed that the bill was raised in error and world be credited. Two weeks later I bet a call from their debt department chasing payment. I told her the story and she said she had put a note on my account. Two days later...another debt chase call! I demanded to speak to someone who could help without being put on hold for hours and was put though to technical support(?), the operator said he had emailed the billing team to sort this. We'll see.

    I will avoid Plusnet and would recommend anyone do the same unless you're a fan of incompetence. As I'm also in a position to do so, I've also transferred my company's broadband away from Plusnet. It's hard to believe they're owned by BT. They definitely need to invest in staff training!
  • Reviewer
    Location
    Lincoln
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I ordered fibre broadband on 15th August, paying my initial fee straight away and still today, 28th September, I have no internet. They have fumbled my order since day one (cancelling it several times to then apologise saying it was a mistake) and every time I challenge Customer Support, I get what may as well be a computer generated response that avoids all of my questions.

    I could not recommend them any less. Avoid, avoid, avoid!
  • Reviewer
    Location
    East London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with plus net for years and until last year always found them excellent for my purpose.

    Now it can take me nearly all day to log into my emails ...in fact the onky time I can half gurantee being able to open my email account is around three in the morning and not always then

    On Tustpilot plus net barely get one star, I am just a little skeptical of some of the four and five star reviews here which help to keep plus net in the mid range.

    I think a more accurate assessment of them would be achieved if the star rating was based on the last one or two years rather than the last eight which allows them to exist on a previous performance rather than the service you get today.
  • Reviewer
    Location
    High Wycombe
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've been with Plusnet since 2013 and was happy throughtout that time but the last 6 months has been utterly shambolic. Incorrect billing, constantly declining broadband speeds (I'm on a guaranteed 27MBPS service and freqeuently see it as low as 3-MBPS) causing connection losses or frozen streaming. Now having severe problems with the phone service too, which is impacting us both personally and professionally. Customer Service Online chat is suspended and I'm sat here for the 3rd time today trying to get through on the call centre number without any luck (Been waiting 20mins). Abysmal.
  • Reviewer
    Location
    Purley
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was trying to switch to them.. I gave them all my details, paid for the first month and at the end could not login as my account dose not exist!! I called the costumer service and after 15 minutes of waiting this rude person answered the phone saying it's not them taking the money but my bank and I will have it back in 3 to 5 working days. When I asked about my account he said they are having a problem with a website but never propose to set me up while we are on the phone..
    Guess don't really care about costumers..
  • Reviewer
    Location
    newcastle
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    very poor staff not helpful will be glad to get out of this poor service tv adverts misleading they don't give a f++k about you I said I send a letter to ceo he said I do not care never go with them again they belong to BT so that's out of the frying pan into the fire as I left BT BECAUSE OF SAME THING
  • Reviewer
    Location
    Brighton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can't trust what you are told by customer service by way of promotions, prices or replacement routers. Told one thing by customer service only to be told it's not true or valid when I talk to the next, meaning when they offer something (i.e. Introductory Voucher to cover cost of engineer callout) you really have to fight to get it.

    Worst service I've received for anything ever.
    P.s. Speeds are naff, paying for 10-19mbps, only get max 2mbps

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