Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 4345 customer ratings since 2020-06-19 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,379 Customer Reviews over 85 pages

  • Reviewer
    Location
    leeds
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company. Unreliable connection, cutting off frequently in early months then got slower by the month. Took a week to get through on the phone to miserable rude staff. No interest in helping whatsoever. Avoid.
  • Reviewer
    Location
    Malpas
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I first has plus net great ... now I have moved it has been disgusting ... the worse service I have ever had.. they have promised me time and time again they would get my Broad band up and running .. after several dates cancelled for no apparent reason I am 8 weeks into my new property and still no broadband .. it is costing me a fortune in dongle type broadband and I must have spent over 12 hours on the phone to them with nothing but empty excuses and false promises ... disgusting .. absolutely disgusting
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Reliability
      1 star
    Comments
    The worse worse worse worse broadand providers ever.
    Broadband reliability 000000.0000 it can stop working anytime. It has stoped working twice for me for no reason and I didn't not get help. Instead they were hiding behind differentissues.
    Broadband speed is normal when it's working
    Customer service is very bad. I have been on the phone for lone time and j didn't get nothing sorted instead they told me to close this account and open a new one.

    Overall satisfaction. Oooooo.oooo

    I called them and sorted out an issues. Then whenever I call them back I find that I still have to deal with the same issue again and again. So each time i have to deal with the same issue .Worse, in order to cover for their luck of service, and luck of profrsionalism they proposed to me to close this account and open an other one. Knowing that in this case I will have to pay two accounts until my first contract run out. I mean, it's extra money for them, but for me, instead of doing my work I'll be setting up a new account and paying for two accounts.
    They are the worse providers ever. I never had any issue with any other provider. Although they all belong to the same company. They are not all the same.
  • Reviewer
    Location
    Hastings
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just awful. I've had 3 different broadband providers over the years and Plusnet are by far the worst. I can't comment on the speed or reliability because we've still not managed to get it installed yet. They keep delaying installation and their customer support is dreadfully slow. They have repeatedly promised to sort out the issues and repeatedly nothing gets done. Worst of all they don't communicate with me to update me so I've wasted countless hours on hold and waiting around for an engineer who never turns up. Avoid at all costs.
  • Reviewer
    Location
    Windermere
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a waste of time. Twice they took my order for fibre b/band and twice they cancelled it, along with the protracted rigmarrole of trying to get my deposit back. Look elsewhere.
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet I have ever had complained over speeds 6 times this year still no resolve all I got was the line from the interchange is running fine absolute joke. Got virgin running at the same time just to have a stable connection never in my life would I go with these crooks again. I don't know how much they paid for all the adverts but there service is disgusting!!!
  • Reviewer
    Location
    Wisbech
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would never go with plusnet again got account cancelled just because a neighbor had gone with the (caravan site) and cut me off with no notice and wanted more money for reconnection spoke to manager but no help was given poor service and would like to see them in a law suit
  • Reviewer
    Location
    Londoon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If there were negative stars I would use them.
    Would advise no one to use plusnet
    Boardband speed has been significantly below the agreed minimum. Today was 0.04MPBS. Complain but they don't care. The Code clearly means nothing
  • Reviewer
    Location
    Leeds
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were with Plusnet for three years with a decent service; however when we moved house they promised us the same service if we stayed with them. When we moved into our new property there was no broadband service of any kind so we were unable to use the smart TV, Wifi etc etc. It is almost impossible to contact Plusnet but after alot of patience and hefty mobile phone bills we contacted them saying we had no service; they put us through to 'technical support' who basically said 'tough' and hung up the phone. Since they we have had to go to an alternative provider; however Plusnet have hounded us daily with demands for money. We have sent them two letters by registered post at £6 each time, but they still insist we pay for a service which basically they cannot provide!! We have been on their 'on line chat' and been told different things each time and we will no longer speak to them after being 'hung up on'. They are a nightmare DO NOT GO ANYWHERE NEAR THEM!!!! BE WARNED!!!
  • Reviewer
    Location
    Newmarket
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Useless service. Promised it would take 5 to 7 days but in the end it was going to take a month so I went elsewhere and got connection in 5 days. No communication from them. They never contacted me as they promised to keep me updated.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Don't touch this company. Rearranged my connection date with telling me. Only found out when they emailed the day before the date I had arranged. Spent over an hour on hold being passed from department to department in customer service. Staff rude and unhelpful have cancelled contact before they even have me as customer.
  • Reviewer
    Location
    Colchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We've lived in 4 different places over a 4 year period and have repeatedly been roped into 18-month/2-year new contracts each time we move - there has been no option to serve the remainder of the contract and pay a transfer fee. The latest termination fee we've been hit with is £160, despite being such long term customers. It wouldn't be so bad if they provided a decent service, but the best bandwidth I ever measured was half the advertised rate, and each time we've moved house they've messed up the connection set up. Furthermore whenever you ring customer service you're invariably put on hold for an hour before you get put through - this is probably why they have so few complaints, because this is the only way you can raise a complaint (i.e. you can't by email), and people probably just give up after waiting for so long.
  • Reviewer
    Location
    Caernarfon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I changed to plus-net 3 month ago after having 5 years trouble free withe another ISP. It was the worst thing I have ever don nothing but problems after problems, if you think of calling the support line you should set aside 2-3 hours, that's how long you will be on the phone and that's just waiting to get to talk to some one. Do your self a favour don't sing up with P/net. Get a divorce instead that's quicker and less stress.
  • Reviewer
    Location
    Cardiff
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never again! After they cancled our first installation date we had to wait over a week for the next available appointment despite this being the companies fault! The installation person was then late despite having a 6 hour window in which to turn up and I had to wait on the flat for him to turn up.! After waiting 6 hours then received a text from plus net saying the install with our job has our number and will ring before he arrived meaning I’d wasted my day since he’d ring before he arrived anyway!! Appalling customer service. Never again
  • Reviewer
    Location
    Southend-on-Sea
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst Fibre Broadband ever, Plusnet never tells you the true speed, they con you into Ultra Fast Fibre Broadband of speeds up to 79Mbps but they only deliver 20-22Mbps on WiFi and up to 40Mbps on Ethernet connection. So, unless you run cables from the router to every computer in the house or every mobile phone (impossible) you will only get 20-2Mbps max. Biggest CONNS in the market
  • Reviewer
    Location
    Canterbury
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    To those who won't read this whole review, avoid like the plague!!!

    To those who do want to read it, and I advise you do to realise why I say this, I shall begin.

    I signed up for Plusnet Broadband on 2nd September 2015 after being reassured by a jolly sounding Yorkshire fellow that I will have my broadband installed within 10 days. Brilliant I thought, £2.50 per month (plus line rental) and I will be sorted. Obviously I am writing this today (29th September 2015), with no internet and not a single solitary toss given by the customer service team.

    On 6th September I received a badly written text message informing me that there was a cease placed on the line, to which I realised that there was an existing Sky phone line on the property which I just moved into. I then had to wait until 16th September for that to be released. Besides taking 4 days to even bother with my order, this can be put down to Sky however.

    Okay, I thought, I should be in business from that date. I spoke to a female from customer service (after waiting 40 minutes to get through), who assured me that the phone line will be installed within 24 hours and that my internet will also run. This was explicitly stated when I asked to confirm (Plusnet, check your recorded calls if you don't believe me!). I then hung up the call feeling vaguely satisfied. However, I immediately received a text message stating:

    "As per our conversation, when the cease has completed on your landline on 16/09/2015 we will restart this it will take 24 working hours. Once complete we will then place your broadband order which will take a further 4 working days to complete. As discussed, you will not be charged the reconnection fee for this".

    To make matters worse, the company also revealed that I will have to pay an extra fee to have the line fitted. This was later deleted in this conversation.

    The broadband order was then confirmed to begin on 17th September, with my home phone number then arriving the next day.

    On 25th, after inquiring and waiting over 45 minutes to get through to the customer service team, they finally admitted there was a problem with the order. No real problem was ever defined and I had several more phone calls after being promised date after date, with still no service to this day.

    At this current point, they now promise a review on 1st October 2015, with no guarantee it will be sorted. This is despite receiving an email informing me that my service is active.

    I will most likely cancel my order, and post this review as far across the internet as possible to make sure that you, a potential customer, do not fall for the terrible service provided by these amateurs.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking, incapable to provide services, please do not believe their fancy advertising and cheap broadband. Plusnet simply is not a reliable broadband provider, you will soon realise it once waiting for more than an hour to talk to someone in customer services.
  • Reviewer
    Location
    london
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    To add on to the list of bad reviews, I selected the date the engineer should come and visit and install the line and it was 12/8, got an email confirmation and so on.

    But when I phoned up customer service, they said it was the 22/8. I was so sure of the initial date but I couldn't find the confirmation email. Asked the operator how can I check, to which she replied "nope you can't check, only I can tell you this". Took her word for it, rescheduled by leave and spent 10+ days without internet.

    Then found the confirmation email saying 12/8, spoke to the operator to explain and she ignored by comments and said it was a live system and when they tried to book the 12th it was not available and changed it to the 22nd. Whats the whole point of asking me to choose a date then?!?! If I didn't phone them up I would still think it was the 12th.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have just switched to PlusNet from TalkTalk. What a big mistake. Customer service is appalling. We were without the internet for 36 hours. We had to keep calling the support desk and had to wait between 30 and 60 minutes for a response. When we still weren't connected after 36 hours, we called again and were told that we had been connected the previous evening even though the internet light on the router was still red! The customer service assistant said she would check and hey presto we wee connected. Appalling customer service in 2016
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful, dishonest service and lack of transparency.

    We took Plusnet up on a promotional offer in 2018 on a one-year contract. The broadband + phone line (with a small additional international add-on) came to just less that £20 a month, which we thought was reasonable. We were told that the broadband would cover our internet needs (two people, one working from home during the day, looking to stream TV some evenings). Unfortunately, the package was useless as the internet had a very slow download speed; within three weeks we were forced to 'upgrade' to the next package, which was £15 more per month. When I spoke to the customer services rep to discuss the issues we were having, he said this was a regular complaint about the promotional package and that he couldn't do anything for us apart from give us the 'upgrade' to a faster (and much more expensive service). 12 months on I cancelled my contract with Plusnet but even this was too much for them to handle and they kept on charging me for services that I did not need. I've asked twice for a refund but it would seem that it will not be forthcoming.

    I have warned friends and family and would strongly discourage anyone from engaging with this bunch of shysters.
  • Reviewer
    Location
    County durham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Won't let us out of our contract even though the service is terrible and I get lag every time I'm online. Avoid this provider
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We discovered that someone that did not work for our company had set up a personal Plusnet account. When we reported this they not only refused to close the account but continued to take money for a year before finally admitting via a web chat that we were in no way liable, We cancelled the payments only to have the "debt" passed to their collection agency. We have been advised that they have behaved illegally and are in the process of complaining to the ombudsman and making a claim against this outfit.
  • Reviewer
    Location
    Taunton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a nightmare, sell themselves on customer service, well just phone the helpline number and see how long the wait is, thru the whole of December it was over 45 minute wait!
  • Reviewer
    Location
    Preston
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Awful experience . Business package , two weeks without Internet ( destroying, as we are an internet based company) 4 engineers didn't turn up. Complete nightmare. Was give a six pound refund. What an insult after all the cock ups and over £5000 lost revenue . No apology - appalling , disgusting - don't touch.
  • Reviewer
    Location
    Bradford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Cancelled my contract after 2 days,still waiting for my deposit back after 6 months,every time I ring,they come up with new excuses and just explain to me how incompetent the company is.
  • Reviewer
    Location
    Southampton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely shocking. Trying to find out when my contract is up to cancel this pile of trash Internet - can't get any further than logging in, website just crashes.
    Do yourself a favour and use a different provider
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Oh how I wish I had read these reviews instead of believing the silly advertisement on TV! Awful awful company a complete joke they might as well advertise free broadband at least you might smell a rat! The guy in the cancellation department didn't even bother trying to convince us to stay he must be so exhausted dealing with the same problems all day! Terrible
  • Reviewer
    Location
    Downham Market
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    PLUSNET is the WORST broadband provider I dealt with so far. Their incompetent customer support changed my broadband dates four times in three weeks. Customer support no idea what they are talking about and provisioning department only know how to pass blame to openreach. They keep promising false activation dates. Feeling like a stupid for signing up with them and leaving nowtv.
  • Reviewer
    Location
    St helens
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband service I've ever had in my life (and I've been with a good few providers) Fiber speeds of 6mbps, Customer service waiting times 15-30 minutes, once you actually get through to an adviser there's a further 15-20 minutes to be expected on hold. Advisers tend not to write down customer comments and call you a liar when you quote something that one of them have told you. Stay clear of PlusNet - You'll regret it if you join!
  • Reviewer
    Location
    Craigavon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could have given half a star I would have.. Easley by far the worst network provider I've ever had.. I've been a broadband customer with both bt and sky in the past, and only ever changed between them due to good competitive price deals, never had any issues with customer service or network reliability.. Unlike the shocking treatment I've had from plusnet!!!!!! The entire experience I have had with plusnet has been a complete disaster from start to finish, an absolute joke of a network provider.. If ur thinking about switching to plusnet, I would strongly recommend you reconsider!!!!'
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    On an upto 38Mbps I get 20Mbps. Having told I would get 35Mbps. Not happy.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As always have to give star to do review!! This third day no internet now being told will be at least another three days. Staff have always been helpful in past but sadly 50% spoken with have been down right rude and unhelpful. Plusnet really need to monitor their staff as sadly I feel with some I have spoken with an inconvenience to them watching Jeremy vine. I am seriously considering changing supplier. Bad service Plusnet
  • Reviewer
    Location
    Workington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Far worst broadband company the online payments don't work straight away they also knock off the broadband without telling you even when I made a payment online the payment is classed as pending so they got the money but has not cleared I rang up about it they knocked it on but within 1 hour they knocked it back off when I contacted them again they said the internet is on but all mobiles in the house won't connect I even unplugged the router and still the phones won't connect iam leaving Plusnet because they break the contract to myself iam totally sick of it so iam leaving before my contract runs out they say they have got the payment but its pending in the system so ive got to wait 5 days the company is a joke
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Plusnet are terrible!!! it's been 1 month now that I am waiting to have my wifi transferred to my new address. The customer service is terrible! Numerous cockups which they blame on Openreach. Appointments scheduled to patch telephone line that I didn't know off, email send with the wrong time for the appointment and so on. Every time I call them you have to wait between 20-30 min for someone to pick up the phone and additional 20-30 min to clarify the issue so 1 hour of your life wasted on Plusnet. Yesterday an engineer from Openreach finally came to install my telephone line. The line was tested and he said all Plusnet need to do now is switch on the line and I'll have wifi. Today I get an email from Plusnet saying an additional visit is required as Openreach have not closed the case. I am so fed up with them! I wish i had paid the closing contract fee and get my wifi from someone else!DO NOT USE THEM! THEY SUCK ASS!
  • Reviewer
    Location
    Edinburgh (City of)
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I received my box late after I joined. Left me with 3 days without internet which was fantastic when you work from home. - they said they would refund me the days without service but never did.

    Consistently cuts out and is 100% not suitable for online gaming.
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I opted to switch to Plusnet because of the supposedly good reputation (Ha Ha). They sent out a new router and took my money quickly. I had to call them about an issue with the provider I was switching from. It took 52 minutes for the call to be answered and I was told they would deal with my issue (they didn't). So....I rang back again 3 days later and after 40 odd minutes someone answered who said 'I don't deal with that - it's so and so in the next office'. So I said could I have a quick word. No was the answer - call back. Another 45 minute wait for my query not to be answered. I asked to cancel, but that meant sending something by post (yes....reallly). I did this and emailled also. No reply. I threatened them with legal action which 3 weeks later got my contract cancelled. Avoid this inefficient shower.
  • Reviewer
    Location
    Chelmsford, Essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everything about plusnet is wrong.
    My landline I had for 40 years deteriotated and though I could call people could no longer call me.
    My broadband was slammed this means taken over by another company without my consent, this is how poor their security is.
    Got no apologies, emailed their ceo who cannot even reply himself as he probably thinks he is too high up for all of us little mortal.
    To speak to them I was left waiting for more than one hour at a time.
    And yes during all the downs you will still be paying for services you are not getting, I call this fraud.
    Terrible, horrible, really trust me don't go there.
  • Reviewer
    Location
    houghton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    today is my first day. sky switched off and no email from plusnet to say the new setup is ready. 40 mins on the phone going through all the stupid press 1 etc, to be cut off, on chat for 30 minutes to be shut out, tried again, 40 minutes of "you are next" then kicked off. first day? not at all impressed. load of rubbish service.
  • Reviewer
    Location
    Burntwwod
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not choose this company.... Avoid at all costs
  • Reviewer
    Location
    Lanarkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I tried to join last year assured me they were backed up by BT the installation did not take place as the man was so inundated with work that same day so I did not rebook. Trying to get my money refunded was a nightmare, I paid by credit card and they got the money back from Plusnet. Holding on to customers money is criminal and should be acted upon by the regulators.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.