Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 6458 customer ratings since 2018-05-22 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2685 Customer Reviews for Plusnet

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Reviewer Location Reviewing Date Ratings
I agree with most reviews below, I have been with plusnet for 5 years and seen them get worse and worse. The router is old, out of date and unreliable, but if I want a new one I have to pay, and pay a lot!!! My webmail keeps stopping me from accessing it. When trying to get help, they are evasive and patronising. Be very wary of this company, they get you and then they just don't care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
North London Plusnet  
Thanks god I switch to different provider,,,its been nightmare with these guys...Helpline waiting time over 25 minutes and if you lucky to get hold so rude customer services, keep transferring to you different departments, no one know what they doing...
They closed my 2 accounts and I am unable to get my bills downloaded...Called after waiting same story, being transfer to few people and finally they hang up on me....Disgusting, rudest people to talk too...Please dont go with cheap price,,,,if you do then expect this all happen to you as well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DERBY Plusnet  
Slowest broadband ever used
Trap you with 18 month contract
Bs
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Plusnet  
Just don't bother. Set up at our new place is currently 2 days behind schedule and every time we ring for an update they've moved the goal posts- from Monday to Monday midnight to Tuesday.
This after they were terribly unhelpful with technical issues the previous year we were with them. Only reason we're still stuck with them is because we missed the deadline to back out and it automatically renewed. This year I'll be counting down the days.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester Plusnet  
Absolutely APALLING! Wouldn't give them any stars if it were an option. We had a business account with them and then one day came to work and realised the phone line wasnt working nor was broadband, phoned them and they told us that due to a system error they accidentally deleted our whole account and they would set it back up again for us, so we waited a week and still nothing. SO phoned them back and they told us they were not going to set our account up again unless we paid again, wtf?! You could of let us know!! Appalling sevice, bunch of ill mannered staff with no capability in doing their job right, we had nobody write or email us any warnings, it's as if they don't want to communicate and can't be bothered because they are only there for their monthly wage, they don't care about the business or the customer. Also the broadband speed was frankly **** too and they would take different amounts of money each month then have to refund it back to us. We literally only stayed with them to keep the same phone number!! Never really thought it could get any worse but it did. AVOID AT ALL COST.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plusnet  
We signed up to Plusnet Fibre Extra and Phoneline (£27.95 18 Month Contract, no Connection Fee via a USwitch Exclusive Offer) on 19/2 and the service went live, as planned, on 5/3. Everything worked fine except Caller ID but this was resolved within an hour of me posting a message in the Community Forum. The service has been very stable, once the 10 day line testing was completed we now get a very consistent 72Mb at any time of day. However, in common with several other new customers we didn’t receive an email within 10 days of our service starting to claim our Reward Card but this has now been resolved and the card is on its way, The Hub One Router is OK, it’s perhaps not quite as powerful as our previous SSE Router (who we sadly had to leave because of increasingly rigid evening throttling). Overall we are very happy with the Plusnet service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Merseyside Plusnet  
One star is too generous. Absolutely the worst company I have ever dealt with, lied to, fobbed off on a daily basis, and still no broadband nearly 2 months later. Poor communication, terrible customer service and support and poor relations between plusnet and openreach resulting in problem after problem.

I have had over 15 promised 'live' dates with a problem occurring at each and every one. It'll be a miracle if I ever receive the service I am paying for at this rate. And to add insult to injury the thieving little crooks will not allow me to leave my contract without an exit fee.

Avoid Plusnet at all costs. Not worth the time or energy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincoln Plusnet  
Utter rubbish, after complaining my broadband was slow they agreed to send an engineer out only if I agreed to a £60 charge, even though they told me there was a fault on the line. My broadband is still slow and sometimes does not work at all. They trap you with an 18 month contract and then supply you with a sub standard service. They are unprofessional and actually run a complaints department on Facebook!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Benfleet Essex Plusnet  
Failed to send me a router left me with no internet refused to refund my money or cancel my contract
Worst service ever DO NOT USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire Plusnet  
Very unreliable connection, but it's always "BT's fault" that they can't get an engineer to fix look at it for weeks. Then it's a cycle of three visits for anyone to do anything, because they don't write proper notes on the plusnet system that instructs the engineers... but they are the same company.

While it's easy to sign up online, you cannot cancel or transfer through the same channel. I waited for ages on hold and got absolutely ridiculous fear-mongering when trying to cancel. Turns out "great customer service" only applies when everything is rosy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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