Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 4692 customer ratings since 2020-05-14 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,346 Customer Reviews over 84 pages

  • Reviewer
    Location
    Nr Alton Towers
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I had been with BT for several years with no real serious issues but contact with them when I did have a problem involved frustrating calls to India. Operatives reading from a menu list who were not the slightest bit interested in the fact that I had already tried all of the remedies they read out (I've been in IT for 30 years)before ringing them. That aside they (BT) had begun to charge like rhino's over the past few years and I was paying over £50 pm regularly. So it was with much trepidation that I settled on PlusNet. UK call centre and £15 pm cheaper even when the introductory offer had finished. I had read the reviews on here but I am old enough and wise enough to know that reviews are skewed to the negative. Most people who are happy with their service do not bother to leave positive reviews whereas someone who has had a negative experience will almost certainly have a moan. Anyway, my experience was first class. My fibre plus broadband was transferred seamlessly on the promised date with texts and emails keeping me informed at all stages. My phone changed a little later and again seamlessly. Broadband speed was a little up and down for a week or so until the necessary calibrations had completed but again I was informed this would happen and again I was informed when it had settled to its expected speed. I thought I should do what most people seem not to do and leave details of a positive experience to even out the balance even if only a little. I have put four stars for customer service and for reliability only because its too soon to give an objective score so soon. As far as I am concerned though PlusNet dealt with my transfer faultlessly and for that I thank them and congratulate them heartily. Well done.
  • Reviewer
    Location
    Winchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been a phone and broadband customer of Plusnet for several years, and am very happy with them. Their UK call-centre is helpful and responsive. I have recently phoned them several times with for technical support during the Covid-19 lockdown period, and despite these busy times, have still been speaking to a real human being with only a coulple of minutes' wait. The help I have received every time has been excellent.
  • Reviewer
    Location
    Essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Been with plusnet for two years now. To date service and reliability has been very good.
    Had one problem with a fault on the phone line, plusnet staff handled it very well but of course they were dependant on openreach to fix the physical fault.

    I would recommend plusnet, service better and lower cost than rivals.
  • Reviewer
    Location
    london
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have had a great service from Plusnet, I can't complain. It is just human nature to complain when something goes wrong. Plusnet has been great and any issues that I have had, they have sorted it out.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We have been with plusnet for 18 months and have had no problems at all. Good speed, no drops in connection, great customer service.

    Just moved to a new house and at the same time we reviewed my plan to an even better one with a discount.

    Customer service is always really good and great that they use an 0800 contact number.

    Internet is always on and always works with no messing about - that's all we need and that is what plusnet provides!

    Would definitely recommend.
  • Reviewer
    Location
    Stamford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I usually switch utilities/insurances etc on an annual basis in order to ensure that I am getting the best deal. However I have now been with Plusnet for 4 years.

    Previously, I was with Talk Talk (big mistake!) and switched due to poor connectivity and customer service. Plusnet haven't disappointed me yet.

    Considering we are in a rural area and at the end of the exchange, the internet speed is fairly good. In the four years we have been with Plusnet we haven't had any issues *touch wood.*

    Their prices are excellent. I'm super happy because they are honest. Out fo the blue I recieved an 80pound cheque as the prices had been lowered in our area (I didn't even know) and they had been charging us the old price. They could have kept this quiet and I would have been none the wiser, however instead they were honest and acted with integrity and gave me a cheque for the difference.

    Overally I'd thoroughly recommend Plusnet.
  • Reviewer
    Location
    Durham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Well I must be one of the lucky ones.
    Took the fibre only with PlusNet in November last year , and had no issues with it .
    Connection has never dropped out , speeds I'm getting are what was promised.
    The only downside is that the upload speed is capped by there parent company BT don't see why they should do this.
    Hope I haven't jinxed my connestion now !!
  • Reviewer
    Location
    Wimbledon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Hi
    have now been with plusnet for 3 months following o2 sale to Sky. Did not move as had terrible service from sky.Speedy set and getting 19mbs. The only compaint I have is that at busy times there can be a long delay in getting through to customer service, though it is free unlike some. When you do get through very helpful and technical issues dealt with promptly
  • Reviewer
    Location
    Durham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After reading the reviews , maybe my family are one off the lucky few. Only took broadband fibre with PlusNet .
    Router arrived well in advance , service was switched over the day before.
    Download speed is way faster than we had before , although I must say slightly disappointed with the upload speed of only up to 2 mb.
    Connection is stable , maybe I have jinxed that now . Hoping we don't experience problems in the next few months after reading the reviews.
  • Reviewer
    Location
    WOODBRIDGE
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've chosen Plusnet for a second time as I had no problems with them last time. I've always found the connection date accurate and have never had problems with speed or connection. I have given customer service a 3, as I've never needed to contact them {must be a good thing}. Very reasonable price and good service - router delivered well in advance, and notification when service is ready. I plugged in and in 5 minutes was ready to go. No problems connecting PC, phones etc.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've moved from TalkTalk which is by far the worse company I've EVER dealt with. Plusnet is by far better with good reliability, good value packages and generally good customer service from people who are located in the country who can understand what you're saying and you can understand what they're saying. Customer hold times can be long but there is an option to do webchats which are wicker (assuming you have internet connection). Overall a very good broadband provider in a market full of crooks
  • Reviewer
    Location
    Leics
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Switched from BT and wanted to continue to use my BT router so had to contact Plusnet customer services. Glad it was 0800! Pressed the wrong button and went to the wrong dept. I was v.quickly transferred to the correct dept who assessed what I needed and transferred me to technical support. After a 3 min wait (I was warned that as it was 5:30pm that they were busy!)I was quickly and politely talked through the process and checked that I had access. Whole thing took just over 10 mins. After BT and TaklTalk it was a wonderful change. 48 hours in still waiting for the Bband to get up to speed but has improved already.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I actually sought out a review site where I could leave my feedback for Plusnet, because their service has been that good.

    We've been with them for a few months and are also in the process of completing a house move, so we've done a reasonable test of their service. All I can say, is that our experience has been excellent throughout.

    We took their 2.99 unlimited broadband deal, paid the line rental up front, and signed up for an 18 month contract. Getting us up and running was smooth and hassle free; all their communication is via email or mobile text message, but they communicate a lot and updates are frequent, which I like.

    The broadband speed is okay. I haven't actually checked what speed we're getting but it's fine for our use, which includes some surfing, game downloads for the children and on demand tv use through YouView. We've had to reboot the router a couple of times, but we had to do that a lot more when we were on SKY.

    The service in the house move has been excellent. They booked an engineer and then text us the day before to let us know that all the work could be done at the exchange and so the engineer visit wouldn't be needed, hence saving us a day off work.

    When we arranged the house move, they offered to waive all moving and connection costs, and reduce the monthly broadband charge from £9.99 to £5.99, if we extended our contract from 18 months to 2 years. So, we got the option to stay with a brilliant supplier and save money! Erm....let me think about that for a while....

    Clearly others have had poor service or poor experiences, but I have only good things to say about Plusnet. I think their service is brilliant and absolutely way above the very poor service we had for years with SKY. I just wouldn't go anywhere else.
  • Reviewer
    Location
    Peterhead
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with Plusnet for over a year now, I have the occasional drop in connection But this may be due to the fact I do not leave my router on at all times, I've read this can affect speed. I would recommend Plusnet as the problems are few and nothing worth complaining about, but I nothing if perfect with technology, Ive been with many providers over the past 10 years and find that they all encounter minor problems here and there
  • Reviewer
    Location
    Sheffield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Just changed from Bt as they were getting too expensive and broadband service was poor, always cutting out. It was so easy to change over, plus net did everything for us including cancelling BT. The changeover only took two weeks, we kept our own landline number, so easy. The lads at customer service were pleasant and helpful. Let's see how it goes.....hopefully good service will continue.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Great Service, whats not to like but the price...They favour new customers so I am forced to leave.
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Although our broadband speed could be higher we still like the reliability and customer service of Plusnet.
  • Reviewer
    Location
    Weston-super-mare
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Great so far just switched, they kept me up to date on the process, advised change over would be 4/05/2016 by the latest but up and running by 1500 on the 3/05/2016. Very happy
  • Reviewer
    Location
    winslow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I cant understand the hate on this review page. Is this a conspiracy?

    I've been with them 8 years at 4 addresses and am very happy.

    OK customer service takes a bit long to answer nowadays, but have you tried speaking to a human in BT or, God forbid, Talk Talk

    I've had a stable connection for weeks not at 70Mb on my fibre in a village.

    Realistically, the internet backbone is provided by BT wholesale anyway, so Plusnet/Orange/Talk Talk are just reporting your issues to BT anyway.
    Knocking Plusnet because of internet provided by BT is crazy.

    Only issues ive had is a botched install by BT of my 3rd plusnet connection.
    make no mistakes, thats not Plusnets fault
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Been with them over 18months and just renewed my contract for a further 18 which resulted in a £5 discount being applied.

    They've also recently one through an infrastructure upgrade which has resulted in near doubling my internet speed so now I hover around 50-60mbps most days when the advertised speed was 38mbps. This is consistent in peak times as well.

    Had a couple of issues which were resolved and compensated fairly when I raised them (refunded a months bill for example)

    Overall great service and would (have already since they have an incentivised referral scheme) recommended to friends/family.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Don't understand the bad press. ADSL was great for 8 years in London and finally switched to fibre. Went from 4 meg to 20 meg BINGO. Support has always been fine. Had way, WAY worse times with Sky, virgin, BT, bulldog etc.
    For a while even got 50p a month discount for a referral. BOSH.
  • Reviewer
    Location
    Falkirk scotland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We moved over to plusnet after consistently getting ripped off by BT enough was enough ! Found plusnet to be quick and easy to change over too, staff very helpful. Switch was done and no fuss or problems. Broadband speed might be slightly slower but hasnt really made any difference. paying half what i was with BT, thanks Plusnet x
  • Reviewer
    Location
    Dronfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I can't really comment on reliability of broadband yet as I've only been online for 24 hours, but I'm so enamored by their punctuality, reliability of customer care and quality of support I wanted to post something. Excellent! They delivered on time, everything worked without a glitch and it's hard to imagine how they could have made our recent house move any, easier (aside form carry a few dozen boxes for us). I just left a cable provider who couldn't even send the envelope to return their modem to the right address. So far Plusnet are living up to their reputation as excellent customer service. Very pleased.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been with Plusnet for many years. Not on Fibre. I have always found them excellent in every way. Waiting for phone response is a pain sometimes. I would recommend.
  • Reviewer
    Location
    Maidenhead
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very reasonable pricing and a very good steady service on fibre.IF there is a problem you can speak to a proper English speaking person who knows what they are talking about and will help!
  • Reviewer
    Location
    Brighton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have to say that Plusnet are head and shoulders above talktalk who I was with for years. In particular the customer service is friendly and efficient. Cashback was also amazingly straightforward
  • Reviewer
    Location
    Medway, Kent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I see a lot of people with bad experiences of PlusNet, I can only praise them. On the ocassionsnthat I have called them they have been friendly and helpful. I agree that the wait time can be a problem, but for me it has been at a time when there has been a major outage in the area. I work in the IT industry and we have to support clients with a number of providers and PlusNet consistently come out the best overall.

    I would politely point out that anyone who needs (the full)40Mb shouldn't be relying on a fttc service, it is not meant to be business grade. Sometimes people are quick to complain when the service dips for a while. Remember that the support person at the other end of the phone has been trained to help, but they are not angels and if you lay into them after they have said hello, you are going to get a slightly "degrade service" from them.

    Work with them (they didn't directly cause the problem themselves) and they should be helpful. If not, ask for a supervisor.

    Anyhow, Plusnet, for the money that you charge, I think that you are OK. I have a BT Business line here as well, and I have much more problem dealing with them.

    A final point; I know that we live in a world where expectation often exceeds what is offered, but don't forget every once in a while to be amazed that this technology works in the first place. You are dragging amazing amounts of data across copper and glass.
  • Reviewer
    Location
    Bedford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Was connected on time for Christmas customer service updated me every step of the way so far so good.
  • Reviewer
    Location
    south-west Scotland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with Plusnet since the spring of 2010, apart from once when they were down, therefore you can't check as you have no internet, I have never been disappointed. I have unlimited broadband only as yet, I don't have another package with them, but I can say I have had nothing to complain about and I'm happy with the speed and reliability, of course it can always be improved.
  • Reviewer
    Location
    Hebden Bridge
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I've just had a problem with my broadband. Plusnet could not have been more helpful. Well informed staff. Good records of what was going on. People had a plan a d put it into action ASAP. Received refund for loss of provider during the process. Polite helpful service. Spot on.
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Customer support is excellent with contact centres in the UK, I've been a customer for 5 years now, firstly on adsl and then on superfast fibre when it became available, speed and reliability has been consistently good. Packages are competitive & I have found that they will offer deals, so I recommend when your contact is up give customer services a call. They also offer a very competitive tv deal as well as discounted BTSport. Phone Line rental, caller I'd and anytime call package is cheaper than bt.
  • Reviewer
    Location
    DEVON
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    This supplier provides a really good service.
  • Reviewer
    Location
    Derby
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    Comments
    All I seen to see is bad reviews on Plus nets customer service.
    I personally have had a brilliant experience with their Customer service.
    Unfortunately my Internet did not go live on the day that it was said to go live. I rang plus net regarding my bill as I hadn't received the Internet I was paying for. After reading the reviews I was concerned I would have a battle on my hands, I was pleasantly surprised that Plus Nets customer service was outstanding, with in 5 minutes they had not only refunded me but gave me a good will gesture for the inconvenience caused for not having the internet.
    Thank you to Plus Net!
  • Reviewer
    Location
    Abingdon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have been with Plusnet for 18 months now and just considering a switch because there has been a price rise. Over 18 months, we have had no problems whatsoever. Our Netflix allows us to stream two screens at the same time on standard broadband. Very happy. Now just go get the price back down!

    Having read all the rest of the negative reviews, I decided to share a positive experience. I guess it comes down to your experience with them.
  • Reviewer
    Location
    Shipley
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Not bad. Quiet good.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've had no technical problems with my fibre broadband but I've had loads of trouble with billing.

    As has been said lots here, service is atrocious. Call wait times measured in hours, response to emails measured in days, thought that goes into the response, milliseconds.

    Repeatedly have to explain the problem again and again even though it's all written for them to see. They always try to get out of their obligations by obfuscating so you'll give up. They are rude and ill informed.

    If you sign up, be lucky because if you have any kind of problem, you'll regret choosing Plusnet.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Customer service was perfect. Had to wait a while to get through to a technician but they made it clear that there would be a wait at the begining of the call. Once through, "Faz" was fantastic. He was very patient and polite and talked me through everything. He was very knowledgable and explained everything very simply without patronising. All in all truly excellent customer service.
  • Reviewer
    Location
    Middleton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Left a bad review previously but it was actually down to the by engineer not letting me know had connected my fibre and didn't need to call round.. Saying that the first advisor I spoke to was rude and uninterested but the second advisor was brilliant.. The speed and reliability of the broadband so far is excellent so I would recommend as value for money as it's by far the cheapest deal around. Just hope you get lucky with the advisor if you need to contact them.
  • Reviewer
    Location
    Kent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Sorry to hear others seem to have had problems with Plusnet. I had very few problems here, before this swapped back and forth between Plusnet and BT a few times but have stayed with Plusnet for a few years now.

    Any time I have contacted them it's been easy, staff helpful and easy to understand. Called them today when I could not dial out consistently, looks like a line issue, afyter checks they arranged for an engineer visit tomorrow morning. Not sure if many ISPs could match that!
  • Reviewer
    Location
    Maidstone
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I'm new to Plusnet and transferred on recommendation from a neighbour. Signed up online to a package, everything arrived OK and my phone/internet is up and running.
    I had a shock when I got my bill and had to call customer service, I got through very quickly to a guy called Alistair Leonard who was able to answer my question and sort my query.
    I was expecting a long wait and then struggle to speak with someone and a bog standard answer to my query but got none of it. Most reviews are poor my my experience was excellent so well done Plusnet.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.