Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.5 stars
  • Customer Service
    3.7 stars
  • Speed
    3.3 stars
  • Reliability
    3.4 stars

Based on 1937 customer ratings since 2021-07-05 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,571 Customer Reviews over 358 pages

  • Reviewer
    Location
    Birmingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    ripped of my reward, customer service is a joke. cant speak to anyone in authority promised a callback in 4 hours that was days ago no response
    cowboys stay away no good and that idiot that on tv saying yorkshire value.. stick it should be sued for lying
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter rubbish company that don't cancel when said they have and proceed to ruin your credit score with defaults. Do not use
  • Reviewer
    Location
    CREWE
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    It has been more than four days the internet is down in our flat. Service is not restored yet.
  • Reviewer
    Location
    Notts
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved home Paid 115 pound to have broadband at my new home 6 weeks later still no broadband Absolutely disgusting No updates Zero explanation
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Avoid like a plague

    .... their service and attitude to customers is worse than a pandemic or plague for that matter.

    I contacted Plusenet to inform of the sad news that my dear Mother has passed away and will need to stop her telephony and broadband service. Instead of offering sympathy and an empathy of the loss of a parent, I was lectured by the call centre agent that given the initial contract was arranged by myself (my late Mother suffered from severe dementia) then Plusnet is not obliged to terminate the service and should I to wish to do so then there will be penalty charges. The agent repeatedly re-iterated her position despite the fact that I alerted her that the service was provided to my late Mother home and the monthly service charge was taken out of her account.

    I am still waiting (4 days now) for a senior manager to call me back, as promised by the agent, in the hope of having a more rational discussion rather than a one with an automaton agent. To add an insult to an injury, I received, today, a text message from Plusnet informing that they intend to close my complaint and escalation request, as in their view my complaint has been resolved.

    At the end of the day, quality of service can only be assessed on how flexible, understanding, caring, sympathetic a business is and how it deals with the exception to the norm, if any. I am sorry to say that Plusnet staff has demonstrated that the company to be heartless, uncaring, rude, lacks basic level of compassion or consideration for a bereaved person
  • Reviewer
    Location
    Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very slow and unresponsive and thats just their staff , their broadband speeds are even worse ,its adverts slogan is completely the opposite to its product. Unless Yorkshires idea of doing you proud is to cut off a 77 year old grandmother telephone and sell her debt without a phone call or a letter and the only response of the customer service was we emailed her .(For the record this was over covid so bank statements was not being sent and the fault was between the Bank and the provider). Please do not even consider using this company they are a disgrace.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    STAY AWAY!!!! Go to a serious provider that cares about its customers and doesn't just want to hook them up. They lie to you that you can cancel within 14 days and it takes them 14 days to set up your service. So there is no way you can TRY if the service or speed is good enough for you. Their sales team advisor was straight up lying to us that we're gonna be able to try it and cancel for free (because we had concerns about the speed they were offering us), just to hook us up. While fully knowing that that's not possible as the 14days have already expired by the time you have active service. And their support is not helpful at all! Josh from the sales team was even trying to persuade me that "try the service" doesn't mean that I'm gonna be able to test it out. A joke of a company
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst companies I have ever dealt with. I was meant to be on super fast fibre, my speeds were around 3mbps for over a year instead of minimum 30. This affected my work very badly. Plusnet ignored my complaints, booked engineers for the wrong dates who then didn't even turn up. In the end I decided to just pay to leave because it became impossible. Perfect service from my new provider who is in fact cheaper. Please never use this company, their service and customer service are appalling. To have such poor broadband which basically didn't work during a lockdown was a nightmare.
  • Reviewer
    Location
    Blackburn
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Having switched fro Smarty on THREE because they could not cover the area on the Fylde where I stay I moved on Sunday to Plus Net as they use EE. Bad mistake. I was advised by e mail that the account would be set up today but I am now advised by Josh who tells me he is a senior manager that the operations team are still working on the set up but the porting will NOT take place today.
    Nobody on customer services was prepared to contact their own operations team where the said where the issue was.
    Very very poor service after paying £10.00 for a SIM card as well as setting up a direct debit.
    Will the account be set up and my number ported? Who knows. Meanwhile I cannot make or receive calls
  • Reviewer
    Location
    Chichester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    awful, rip off merchants. 3 weeks no service at all. no apologies. so much anxiety. they dont care. should be ashamed. awful, just had to remove evening and weekend calls. because it cost me another approx £50 because they set their standards so high. i can make calls for free on my mobile. PLUSNET-THEIVES. cANT WAIT UNTIL i DONT HAVE TO PAY PLUSNET ANOTHER PENNY. Worse company ever

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.