Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars

Based on 5479 customer ratings since 2019-08-14 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3112 Customer Reviews for Plusnet

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Reviewer Location Reviewing Date Ratings
WHERE DO I START!!!
I was really happy for the first year then things went down hill drastically! When my renewal went through the monthly payment was supposed to be £27. Plusnet were taking £57 out my account for 4 months which took a further 3 months to get back! The Internet was ridiculous slow and kept dropping out, sometimes we didnt have any internet for 2-3 hours a day!!! When phoning customer services you just get LIED to, I kid you not I was on the phone to them 3 times a day sometimes due to the fact we had no internet. The customer service staff dont know what they are doing or talking about in the slightest, they told me I needed an engineer which would fix the problem but cost ME £100!!! When I refused to pay it the customer service woman then said in the same phone call that the only other option to fix it would be to send me out a new box and router free of charge... when I questioned her if that was the case why was she trying to get me pay £100 for an engineer?? Of course there was no answer to that. The new equipment came and so my did my new bill which they had added the cost of the new equipment and p&p which the woman said I was getting for FREE! When I complained to a customer service guy he put me on hold while he said he would go and speak to her, only for her to deny saying it!!! so I demanded the phone call to be listened to which took them 3 months to do, and much to their hate they said I was correct and they would refund me my money which took them 2 months and numerous phone calls asking where it was as it was only supposed to take 5 working days!! Still with little internet I made numerous calls to be told I had to download some app which didnt work, so again back on the phone to them which they then emailed me some instructions to follow to change some settings.... still that didnt work, plus the fact the settings were already on what they told me to change them to!? Again got on the phone and they then said the reason I was having slow if any internet at all was because of a line issue their end (apparently sky were having the same issue??) which their engineers are trying to fix... so why all the lies and getting customers to pay for engineers and new equipment if this was the case? They guy said the only way to deal with it was to purchase a BT box (here we go again) as they had some kind of agreement with BT where by customers could buy and use their boxs and routers but plusnet would supply the internet, the cost was £100 plus p&p (everything is £100 with plusnet) but I told them to get stuffed I wasnt paying it!!! The Straw that broke the camels back for me was when I had an email come through saying I was late paying my bill, i can honestly say I was never late making any payment to plusnet up until then, I rang them and they confirmed I WASNT late with my payment so to just ignore it. TWO days later after that email our internet was cut off!! so I called them and they said It was becaus I was 32 days late paying my bill?? Well If i wasnt sitting down at the time i think I'd of fainted!!! I was on the phone for 40 mins with them when they finally admitted that they were wrong and I had infact paid my direct debit on time, they said they needed to look in to it as to why it flagged up I was late when I wasnt,
no apology but they said they would turn my internet back on. 12 hours later we still had no internet so I called AGAIN and finally the internet was turned back on... no explantion as why it wasnt before.
I can honestly say I am absolutely disgusted with plusnet's broadband, customer service and the billing issues to the point where by I have actually now cancelled my direct debit with them and gone with another company who I am not having issues with at all and they are cheaper! My contract wasnt supposed to run out until July but I couldn't give a hoot.... they can send it to the debt collectors but they wont be getting a penny from me either! I'll wave at them through the window when they knock!! End of the day plusnet have broke their side of the contract under consumer law.. I paid for a service which I DID NOT receive along with other issues.
Plusnet will do you proud?? Haha disappoint more like!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North wales Plusnet  
Gone downhill in the last three years or so. Billing issues they cant fix,long waits on the phone,speeds less than promised,over confident customer service lads . Went thru the wi fi dropping out and speeds dropping like a stone . Leaving at the end of my contract , been with them years but had enough.
  • Speed
    2 stars
  • Reliability
    2 stars
Lincoln Plusnet  
With a New Year came a new provider: PlusNet. After looking through a ton of reviews here and elsewhere I settled on them as their customer service was rated as excellent. Indeed, they exceeded my expectations. I switched from Virgin Media because of their price hikes. However, because Virgin is on a seperate (monopolised) network when you switch to PlusNet the old contract is NOT automatically cancelled. I was not aware of this and so ended up incurring over £100 in fees with Virgin Media for an unused service. To my surprise, when I settled this fee and called PlusNet they sympathized with my position and - after reviewing their sign-up pipeline - decided that they had no informed me well enough that I had to manually cancel Virgin Media. As a result they are reimbursing the extra incurred fees.

In addition, the internet so far (2 months) has been stable at about 70mbps and almost as strong as Virgins (108mpbs). For about half the price, this is a very good deal.

Also if you are looking to get ethernet by cable or deal with pesky iron-heavy walls I recommend a ethernet over power adaptor. I was able to use one without any hassle to extend the network to the living room.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Glasgow Plusnet  
Appalling customer service and attitude. I signed up with PlusNet when I moved into a new house in a rural location so cable was not an option. From the outset I found their service poor:
- lost a days holiday due installation appointment not kept; was told it was an automated 'service' and I didn't need to be in.
- very little in way of apology for wasting my time, poor attitude form person I finally managed to speak to. Offered £5 (!?) compensation for the inconvenience
- impossible to get hold of customer services; put on hold for mins only for the call the be cut off, no matter which number I called
- no option to contact them via email (really? in 2020??)
- in order to cancel my contract I had to write to them by recorded delivery, the cost of which I had to bear
- when asked why I was leaving I told them partly due to terrible customer service and was met with a dismissive attitude and only to be told 'its all very well you say we need to employ more staff but its takes 6 months to train them'
- when advised I was moving to a faster internet provider and that sometimes had buffering streaming to my smart TV was told that it wasn't possible to use a smart TV, even though I had been using one with their service for 3 years! Again tone of member of staff was rude and dismissive and treated me like I was a bit stupid. They don't listen
- finally to top it off, I cancelled my direct debit when terminating my contract, which I advised them of. I have today received notification that they haven't been able to take payment of £4.52 for the settlement of my account and if no payment made within 14 days they will refer to a debt collection agency!!??

AVOID, TAKE YOUR BUSINESS ELSESWHERE
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Bath Plusnet  
Good reliable broadband and phone service. Fairly good value for money. Appallingly bad customer service when things go wrong. Transferred from pillar to post and staff don't communicate with one another.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Weymouth Plusnet  
Rubbish. Been with them for over a decade. Noticed speed dropping off and when I complained it would be increased only to be reduced again. Now have had 2 BT engineers around who have confirmed line and extensions are fine but problem is with Plusnet software!! Plusnet refuse to accept this but say nothing they can do but say as I’m in a contract I can’t leave. Customer service is the worst. I will be leaving let’s see them stop me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Market Drayton Plusnet  
they Wanted to charge me £130 because I didn’t stay with them because they didn’t care when I’m asked them to help to get me the line fast I was waiting for 15 days and I cancelled the contract because my kids have to do the homework on line
I have payed for line and router even I didn’t use it and they wanted me to pay £130 because i left them early, !! What is that ,and why is that fair ?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mk410GA Plusnet  
Paying £36 per month I looked for a better price. When I found one I rang to cancel. The guy on the retention team seemed really uninterested and didn't believe that I had got the deal I said I had nor did he think you could have broadband without a land-line. He offered me a discount to stay but I felt it was too late for that so I told him to cancel it on my renual date. I will still have to call them back tho. At the end of the call he didn't even say goodbye.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Wakefield Plusnet  
This company was a pleasure to deal with until about 2 years ago. Then various problems started. I was told I could have fibre and they upgraded me only to find out I couldn’t. It took about 9 months before I got my service back properly, the staff I spoke to were incompetent they couldn’t find the problem which in the end was settings their end. Now I have lost my internet again and as I am just out of contract they told me to go and find another provider! They are rude and lack empathy, I have been with them for a very long time too. They aren’t interested in keeping customers just getting new ones. I won’t ever go back, they also need to change their statement “ we will do you proud” absolutely not true. Stay well clear.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Plusnet  
I think the customer service is the worst part of this company, not friendly but intimidating... they will not let you disconnect easily as they donot answer the phone for over 30-40 minutes if you chose disconnect option and will not accept notice on email, online app or a written letter, however the sales team will answer quickly
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Pinner Plusnet  
Have generally been happy with the service from Plusnet but problems started when I told them I was leaving for another provider. That was a mistake as my access to subscription channels was cut off immediately despite me telling them the change over date was nearly 3 weeks away. When I contacted support about this they were generally helpful but ineffective telling me the lost channels would be reinstated within 24 hours. They weren't despite contacting them four times. I told them I was paying the full subscription for the service I had contracted with them but they were not providing the service being paid for until the service transfer date they had been given. They said they would reimburse the cost of the subscription channels for 1 month but said they were unable to reinstate the missing channels despite being reminded that they could unplug the service immediately but not re-connect them for 1 month. I am stuck with this situation until the change over takes place and am being denied access to the contracted subscription channels.
I am not impressed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Chester Plusnet  
Plusnet......don't be fooled. It was once good, but more recently their customer service is poor. When I joined last year (2019) I got a poor service; constantly dropping. The line into the house was checked and was fine. Plusnet tried to blame everything - choice of channel, house electrics, etc, From the start I asked for a new router. They constantly refused to replace it. Six months on I changed provider, changed router, and hey ho I now have a service that flies around the house and is reliable and stable. You have been warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Faringdon Plusnet  
Just off the phone from customer support after weeks of horrific connectivity. Not only did I receive the warmest service I have ever experienced, but I ended the call the call on a better and cheaper plan and a fixed line.
If ever in doubt, call them.
I am over the moon.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Inverness Plusnet  
Have been a customer for 6 years and it was great up untill 2 years ago when they brought out the new hub. Can not handle 5hz so randomly locks out phones as an authorization error or drops speed when gaming. Leaving you unknowingly eating into any data allowance. Have always liked plusnet, customer service always helpful just they won't stop defending that damn hub. In 2 years I've been sent 3 to replace faulty ones and it's got worse since the last software update. I'm have moved suppliers. May come back when they lose the hub.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    1 star
Southampton Plusnet  
Awful customer service; refused to accept that my bank account numbers were mine (doesn't quite match?). Waited for a manager to call back - never happened.
Nearly two months to close my account and they still haven't done it or refunded me - will never be with them ever again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Cheshire Plusnet  
Had plusnet for 2 months had speeds of 0.91 mbph download 0.01 upload sent numerous times on the phone plusnet still charging me decided I wanted to cancel as I wasnt getting any service, they wanted 400 quid to cancel told them not on my life
Ended up going to dept collectors. And a mark on my credit file. I urge anyone thinking of joining plusnet give them a wide berth they are without a doubt the worst broadband company out there
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterlee Plusnet  
After 4 years of bad connection and constantly dropping Wifi with my bill now £50 a month I decided to call them after my internet could not even cope with a phone using it.

Upload if 0,51 & download of 2.3 I was told thats acceptable.

So I rang for help many times now decided to leave and join sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Plusnet  
I’ve contacted plusnet a million times to say that I am not getting any WiFi and they tell
Me that they can’t come out to sort it and that I need to try this which I’ve tried 58301 times before. I’m paying for no internet. Phones have nothing and when watching tv it just buffers. I’ve been with plusnet a while but they still say I have a while left for a reason: DONT JOIN YOUR REGRET!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Kent Plusnet  
Avoid avoid avoid
Broadband keep crashing all the time.
When calling the customer service you only got some robotic answers. Never their fault and definitely not fibre connection.
Save some time and money and don't go with Plusnet
Avoid at all cost
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Erith Plusnet  
Plusnet chat has been down for weeks. They say this "our chat has been taking offline for the foreseeable future although not indefinitely".
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
London Plusnet  
Was promised £70 cashback. Three months later and a load of email and phone calls and reminders I got the cheque only to find out that it can't be cleared by my bank and is invalid. Such a waste of time this company! Terrible customer service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
Have had broadband for over 12 years and through 3 house moves. Never had a problem that wasn't sorted efficiently. Great value, great customer service, very happy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chepstow Plusnet  
This Company have got to be the worst service provider in history. Like everybody else I have been conned into thinking I had fibre, not the case, but Plusnet will not release me from the 2 year contract. (even though I don't get fibre) The e mails do not work, the service is shocking. There is no complaints department. Oh and by the way the internet never works. PLEASE AVOID if you want a good service. BAD BAD COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Keighley Plusnet  
I genuinely cant wait to be out of contract with plusnet.
I have been with them a year. We are not high users at all. Usage is limited to youtube, Prime, twitter and internet research.
The connection was fab at first but 6 months in even prime TV buffered. ITV hub is unwatchable because it wont load and/or has long 10min periods of buffering. I can pick it up just fine absolutely anywhere else but my house.
The signal dinks off completely, evry so often.
It was off for 3 days at one point.
I don't have anywhere near enough control of privacy or safety content or internet timers.
As soon as my contract is up I will be moving away from them.
  • Customer Service
    2 stars
South Wales Plusnet  
STAY AWAY FROM THEM!!!!!!!
I`m using internet for work. Broadband stopped working and they are unable to determine the reason of the fault. I will be without internet for 1.5 months as they won`t let you go without paying cancellation fees 200 pounds. Managers Jami and Daniel at the call centre very patronizing and said "we have 30 days to fix it there is noting you can do". Think twice or it is going to cost you!! Thieves.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
Plus net throttle you.
If you are a gamer or need a stable connection for your job (like me), anything more than a 3Mbps usage and they throttle you, even with an unlimited plan. To put that into perspective, that's watching a video in 480p, connections in the 90s were of a better standard!

Plus net have sent engineers round to 'fix the issue' (who all agree with me how bad plus net is), however this issue can't be fixed by new wiring or anything, it's their service system that actively discourages you to use the service you pay for.

Despite Plusnet having no kind of usage limits and promises to not throttle customers, they skirt around this by increasing ping and ramping up and down the upload speeds so the download speed (the one normal people pay attention to) seems to be fine when they are in fact throttling your connection. Absolute disgrace, I will not be back, an extra £10 a month for dial up would be more reliable and better value.

Beyond throttling, customer service have no IT knowledge and the longest wait times of any service I've ever used. Their WiFi router is prone to over heating and has a terribly weak signal, 2 walls or 10m of free air is enough to stop the signal, this doesn't provide a good connection for a flat nevermind a house.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Plusnet  
Don't normally do reviews.But the service we have received from Plusnet
has gone beyond excellent.Thank you.
BT has lost a 17 year loyal customer.
Just wish we had changed sooner, Can not praise Plusnet service enough.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
WEYMOUTH Plusnet  
Avoid avoid Just absolutely shocking terrible so pleased to be out of contract. Just don’t know who to go to now . As they are all pretty crap. But never these ones again ever ever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rickmansworth Plusnet  
Been a Plusnet customer for over five years. Always agreed good deals with them so I stayed. However, they never contact you about your contract coming to an end and I was charged over £10 my agreed price for the last four months because my contract ran out. Not one email or phone call to tell me about any of this. When I rang them to find out what happened the customer service was terrible! They told me it was my problem and cancelled me without hesitation. I rang to get my refund from being overcharged to then be told as I wasn't under contract anymore they wont refund me. You'd think they would treat a customer of over 5 years a little bit better!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
I ordered my phone line and broadband in January and all was good when placing the order which was to commence 3rd February 2020. I had confirmation to say my broadband was up and running on 31st January. I didn't install the router until the 3rd as my contract with the other supplier was still valid. The open reach contractor came to install the BT line and as my socket was really old he replaced it in the hallway. I wasn't even asked what devices I use as I have 2 wireless devices downstairs and a wired PC upstairs and that's where the socket should have gone. I have since spoken with the manager there who was kind enough to call me yesterday and is trying to fix this issue.

The other issue was I kept the same landline number which should have been transferred from my initial supplier to Plusnet. The contractor who came went to check the line at the exchange and said all was okay and just fitted anew socket as he said the one I had was old. So as my number never got transferred anyone ringing from outside could hear the phone ring but it never rang my phone. I also got a email for 48p which I wasn't sure what I had used so called customer services and they said it was for broadband use from 31st Jan until 2nd February. I didn't have my router installed until the 3rd February!! They have sent me a confirmation email to say this money will be refunded!!

I paid 49.99 for the engineer to come and was under the impression that he would ensure everything was up and running but instead a 5 minute job and nothing worked.

The 2nd engineer came on 5th February about 1.30 pm to find out what the issue was. It took his 2 hours to do various tests and also go to the exchange. And when he came back he confirmed the issue is the transfer of the number never took place!! He said he has done everything he could and will now have to pass it to the maintainance team and they will contact me when up and running. In the meantime I had to go out and when I came home ab out 5pm I thought let me check if anything has happened...and yes my phone was actually ringing.

The time wasted over 3 days and all the stress with it got me in tears. I have been very upset with the service and if I had know I would have never left my previous supplier.

I have still a problem which they need to fix as I can't get broadband upstairs for my wired PC
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton Plusnet  
Just been using the service for a week and extremely annoyed. Router barely sends a signal through a cardboard it feels. Multiple (4+ / day) connectivity drops everyday at least. Even when a single device is connected to the router, it can't handle a conference call with screen share and cameras enabled.

Definitely the worst ISP experience in the UK so far.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bromley Plusnet  
What a load of absolute rubbish!
-the internet keeps cutting in and out!
-the router isn't powerful enough for all our devices in my house!
-cant get a signal anywhere even know its in the middle of the house!
-its a absolute faf to start up then its stops working!

Plusnet is the worst internet provider ever!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
yatton kenyell Plusnet  
broadband frequently drops below minimum guaranteed speed and is generally very slow.Almost as bad as when we had dial up.Sometimes it works very well.Customer services were polite and helpful but didn't resolve the problem.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield Plusnet  
Terrible service from start to finish !

Firstly the line was installed at the very back of the house ( to save on 2m of cable) meaning there was never any reception at the front of the house.

Secondly the speed was terrible. Paid for high speed that I NEVER got. Took them 3 complaints over 2 months to send out an engineer who confirmed I was not and never had been getting high speed. When I asked about a refund for the difference I was offered just £25 for the entire year.

Finally upon cancelling the contract and requesting it run up until the next bill date ie what was already paid. They completely ignored this instruction and cut me off a week early !

The service is shocking, the speed is sloooooow and the router frequently went down for no apparent reason. Would stick with Virgin or Vodafone in future.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Renfrew Plusnet  
I had been with them for years and even recommended my ex to join them. I told them that I would leave them on 10th January. They are not happy and I waited 6 months for the broadband content and line rental to come close to each other - one on 12 January and 16th January. Now they sent me this demand even though I left them earlier than the expiry date:
You recently cancelled your services with Plusnet on 10th January 2020. We have been unable to take payment for your termination invoice associated with your account closure.

We'd like to remind you that payment is still due.

What happens next?

You are required to pay the balance of £0.24 in full within the next 14 days. If payment is not received, your account balance will be forwarded to a third party Debt Collection Agency which will incur an additional cost and may have an adverse effect on your credit file.

Just how nasty can PLUSNET, THE ONE WHO WANTS TO HELP HIMSELF TO YOUR PURSE, get?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East London Plusnet  
Genuinely one of the worst companies I've ever had the misfortune of dealing with. They offered a minimum internet speed as par of our deal and most of the time, we are lucky to get 1 mbs. I contacted them and said they would look into it. They never got back to me so I called them again. After giving no explanation as to why it was still so slow, and running several test which kept me on the phone for well over an hour and being passed from department to department, they refused to cancel my contract as per the contract agreement that if they could not provide the minimum speed, we could leave without cancellation fees. Avoid this internet provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Romsey Plusnet  
AVOID!! A disgrace of a company
1) been without broadband for over a month — was told it was a open reach problem would be fixed in 24 hours..
2 days later phoned to be told it would be 48 extra hours.. phoned back 3 days later to be told i needed an engineer.
2 days later.. phoned back to ask when engineer was coming to be told there was no engineer coming they had no idea about this at all!
Told the issue had nothing to do with them and they needed to contact another company!!
Never got it sorted kept phoning back to be told numerous excuses
1) open reach issue
2) home issue needed engineer
3) my account was closed need to reopen account
4) another company had to deal with it
5) phone line issue
6)it was connection port
7) change frequency channel of broadband
The list is literally endless! I have already signed up with another company for new broadband. Can never get customer service on the phone and when you do it’s excuse after excuse! Paying for a service I’m not getting absolute joke of a company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Plusnet  
I suffered Plusnet for 6 months during which time I could only receive reliable Wi-Fi in one room. In fairness they replace the router without question, but this didn't resolve the issue. I finally terminated my contract following a support call with one of their technicians who advised me that the reason I couldn't receive a signal in the kitchen was due to a Microwave: Something I don't own. The only positive thing about Plusnet is how quick it is to get through to their support team, but this is offset by their lack of Technical ability.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Tonbridge Plusnet  
They have messed up billing systems dont generate Bill's properly they owe u a refund and then refer accounts to debt agency's when they still owe u a refund
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plusnet  
Lots of trouble with speeds and now billing, customer services is the worst I have ever come across, avoid this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester Plusnet  

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