Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 4692 customer ratings since 2020-05-14 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,346 Customer Reviews over 84 pages

  • Reviewer
    Location
    Steyning
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We changed from BT over to Plusnet for tv and broadband couple of years ago. We've recently upgraded to fibre broadband. We rarely have to contact Plusnet for anything. When we do they are there to help on the phone or webchat. We're happy with the service we get. Recently someone tried to get us to change to 'sky' and I said No because what isn't broken don't try and fix it! We're with Plusnet for now and the foreseeable future.
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been with PlusNet for over 8 years, including 3 house moves.
    During this time, I have always received good customer service from knowledgeable staff.
    Prior to PlusNet I was with Orange, Wanadoo, NTL and others. Having a competent person at the end of the phone / ticket system is still a refreshing change!

    Response times for customer service has increased since they became more popular - from ~2 hours in 2007 to 48-72 hours now. However, from my experience they have kept the technically competent staff.

    I have just upgraded to fibre broadband and couldn't be happier with the way the process has been handled so far.
  • Reviewer
    Location
    Dartmouth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I've now had Plusnet for a year having "escaped " from BT. I have nothing but praise for Plusnet, their customer service is first rate and their staff really helpful. My broadband speed is not mind blowing but is plenty good enough to record two hd tv programmes simultaneously.
  • Reviewer
    Location
    Denbighshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Brilliant support team.All promises fulfilled
  • Reviewer
    Location
    N Ireland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Now in my seventh year with PN, not one outage in that time. Consistent 35MB/9MB connection on 40/10 package. Hub One cheap and cheerful, PN community forum shows easy set up for BT HH6 available ebay etc for £10/£20, much better wifi.

    Email service slow and clumsy to use, anyway you're far better on independent supplier so you keep your email if you change ISP.

    Accounts system shambolic, renewals or changes charged full rate so you have to phone to restore promised discounts. Staff overloaded but helpful once you get through.

    Apart from these failings I recommend PN as totally reliable and great value for money.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    With a New Year came a new provider: PlusNet. After looking through a ton of reviews here and elsewhere I settled on them as their customer service was rated as excellent. Indeed, they exceeded my expectations. I switched from Virgin Media because of their price hikes. However, because Virgin is on a seperate (monopolised) network when you switch to PlusNet the old contract is NOT automatically cancelled. I was not aware of this and so ended up incurring over £100 in fees with Virgin Media for an unused service. To my surprise, when I settled this fee and called PlusNet they sympathized with my position and - after reviewing their sign-up pipeline - decided that they had no informed me well enough that I had to manually cancel Virgin Media. As a result they are reimbursing the extra incurred fees.

    In addition, the internet so far (2 months) has been stable at about 70mbps and almost as strong as Virgins (108mpbs). For about half the price, this is a very good deal.

    Also if you are looking to get ethernet by cable or deal with pesky iron-heavy walls I recommend a ethernet over power adaptor. I was able to use one without any hassle to extend the network to the living room.
  • Reviewer
    Location
    Wimborne
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    What a caring company! Having recently received a new router from them, I asked if they had a router without a blue light as it was affecting my seizures. The answer was no, but immediately they said I could get one on the open market, and would credit me with £35.00 towards it! They did not need me to return the old one. This is the sort of service you would expect from expensive providers. I thoroughly recommend them!
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very pleased with plusnet they are delivering the exact experience I had with Sky but are £10.00 per month cheaper. Only moan I have is the transition from Sky to Plusnet took 24 hours, so I was without an internet connection for longer than I wished. I found Plusnet customer services very helpful when I rang to complain and they kept me upto date with the progress of my order. I would recommend Plusnet on my personal experience of their service, however, I have one of those green BT boxes at the end of my road and have been told told this makes a difference to the download speed excetra.
  • Reviewer
    Location
    Barnsley
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Joined Plusnet in February because of spiralling costs with another company. I have never looked back, a little bit of buffering during lock down, but fine now. Would recommend.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Cracking service. We switched over from Sky and the whole process was absolutely seem less. I signed late in the evening using the online chat (which is a fantastic service) and then basically didn't have to lift a finger. They sorted the line out with sky and I was kept up to date at every stage with emails and text. They have even designed the router to fit through letter boxes so I didn't need to collect from Post Office. Basically plug and play with the router. Can't comment on how good the router is as I have WiFi turned off and use BT whole home, but a really seamless service.
  • Reviewer
    Location
    Doncaster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Just signed up with Plusnet and so far so good. Set up all went smoothly on date promised. Had to contact customer services a couple of times and received great advice and help. My broadband speed has doubled compared with my previous provider so am very happy customer at the moment
  • Reviewer
    Location
    Anglesey
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Went over to plusnet from pop telecom.diffrence is like driving a French car to a Mercedes!!!
  • Reviewer
    Location
    Sleaford, Lincs
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Left Plusnet a year ago to go back to TALKTALK (who really, really do have poor customer service) this was mainly because my existing TV supplier no longer offered Sky Sports on a monthly basis. Bad move!!! have bought myself out of the contract to return to Plusnet.

    Changing back to Plusnet and switching to fibre has been a good experience. A few teething problems and a misunderstanding were quickly and efficienlty sorted by friendly staff who knew their stuff and held real conversations rather than just finding a relevant(????) part of their script to read.

    It's great to be back - can't understand most people's comments. Perhaps it is like other walks of life - doing a good job is only what people expect and therefore do not comment, whereas the relative few with bad experiences make a lot of noise.
  • Reviewer
    Location
    Caerphilly
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Felt I needed to add a review as after deciding to switch from Sky all the reviews were bad for plusnet and I was starting to think I had made a hugh mistake. However the change over went smoothly and on the date they had agreed, the new router arrived the day before also. When I plugged the router in was expecting problems but no everything worked 1st attempt. So what about speed of broadband? Well was getting 18mbs with Sky and now 21mbs with plusnet so a slight increase so all good. The WiFi on router is good can get it in all rooms but we are a bungalow. The only downside which might be due to the WiFi channel the router is on, is that if we put the microwave on it disrupts the WiFi for streaming. Have Googled and apparently WiFi and microwaves use the same frequency. So far plusnet have delivered everything they said they would and perhaps people only write a review for this kind of service when they have a problem.
  • Reviewer
    Location
    Salisbury
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Surprised to read the negative reviews of PlusNet on here. I've been with them for 10 years and I cannot fault their customer service and value for money. Ordered PlusNet TV and the youeview box came the next day! All worked perfectly, and whilst I was on the phone they offered a reduced renewal on my broadband which meant the TV package was was effectively free. Speed seems fine, we watch netflix, YouTube etc a lot with no problem.
  • Reviewer
    Location
    Staffordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Not very often do you find a review to say they're having a good experience with a provider, and I've definitely had bad experiences in the past with different ones I won't comment on.

    I've been with PlusNet now since Aug 2014. The set up was very smooth, I did it online. I was asked to pay a months worth upfront, which I paid there and then. They sent a confirmation email almost immediately. A week later they sent the set up box containing everything I needed, but was asked not to plug it in until the date they requested, I think it was around two weeks after. I plugged it in on that date and I've not had any problems really.

    We have 7 devices connected wirelessly to it and a console connected via the Ethernet cable, granted not all at the same time but there really hasn't been a problem with the connection and speed. It always goes as fast as the device will keep up with. It's very reliable and even when going out of range which is usually around two doors up when standing outside, as soon as you walk back into range you're connected again.

    I've not had to contact the customer services up to yet so I can't comment on that part, but as far as my bills are concerned they're the same amount every month, which is the amount I had agreed to when signing up and it's taken out on the same day every month.
  • Reviewer
    Location
    Durham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Not reading any of the reviews until now could have been a big mistake .
    However just switched over to plunset after been given appalling service by talk talk as I was an old aol customer.
    So far I cant find anything negative about the service ive been provided with. Fair enough you have a long wait to get through to them , but no more than other places and ive only ever used the free phone number to call so I'm not being charged.
    Internet is stable connection is good does what I use it for.
    Don't get the connection fee think that's a bit steep , but all the providers do it now.
  • Reviewer
    Location
    Glossop
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I upgraded from SKY broadband as I'd had enough with paying through the nose for everything. Change over went well and the engineer installed the fibre modem without any problems. It also connected perfectly to my AirPort Extreme. After initial settling period of about a week I have a very reliable and extremely fast connection meaning large downloads are achieved in a breeze.

    Plusnet are also on the BT network so means you can pay for line renatal up front reducing the effective monthly cost.

    I would have no problem recommending Plusnet to anyone excellent experience after 12 months and still happy.
  • Reviewer
    Location
    Brighton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Escaped from Virgin as their price went up far too much and very unreliable, it took some time to get set up with Plusnet but that was down to open reach cockup. So far I have had no problems, I'm getting average 42 mbps and the whole house has good WiFi coveridge. Customer service has been excellent. I made a good move
  • Reviewer
    Location
    St Andrews
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Speed has been very good comparatively to friends with other providers. Brilliant customer service (they accidentally overcharged us and responded by refunding us and giving us the next month free). Wifi never gone down unexpectedly.
  • Reviewer
    Location
    Gwent, South Wales, UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    So, I've decided to write this review because it's past my years contract, they're about to raise the price, and I'm browsing for alternatives.

    That all being said, I've mostly had a fantastic experience with PlusNet. My package promises 60-80Mbps (7.4-10MBps) download, with a 9Mbps upload. Which excluding my first month (where I was "accidentally" put on the 52Mbps package, which was quickly fixed) performed superbly. No slowdown, and when I had to contact them (online and phone), excellent customer service.

    Now, if I did have to throw in a minor nitpick, I'm not a fan of the router. It's not particularly bad, but not great either. I would like to have access to more settings, including the ability to manually control all in/outbound connections, and change/configure a DNS and VPN. Not a deal breaker, but (as I mentioned) is a nitpick, and can easily fixed by purchasing a better router.
  • Reviewer
    Location
    Worksop
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Best service and speed I have ever had
  • Reviewer
    Location
    Cheshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Having read a series of reviews about BT, Talk Talk and Plus Net, it's clear that every provider has at least some dissatisfied customers. I've been with Plus Net for nearly 10 years and their reliability and technical support has been superb in that time. Yes, we drop the connection now and then, but it looks like that's universal. I'm only considering a switch to get a better combined TV and broadband deal - as I read these reviews, I'm thinking change might be the worst thing I could do. Why mend something that ain't broke?
  • Reviewer
    Location
    Dorset
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Does what it says on the can. I am an IT professional and this is the supplier of choice for most of my colleagues. Why? Well everything can go wrong and it is how you put it right that matters.
  • Reviewer
    Location
    Wigan
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The fibre it's OK, never had a fault in 18 months and it's even faster than advertised (upload never reach 19M but download go beyond the 38M reaching 42 or even more).

    The only problem compared with my previous provider BT, is that Plusnet support it's only by Phone and THAT'S RIDICULOUS today, first because you ha to spend a lot of time for a yes/no answer, second because some questions are better solve with screenshots, links, attach, etc.
    And by the way, I'm not a native speaker so I always prefer to read and avoid strong accents.

    So, Good service but very antiquate just like the member center software/graphics
  • Reviewer
    Location
    Hereford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    In my experience, people feel more impelled to tell tales of woe rather than happy ones. Anyway, after going far beyond the end of my tether with the appalling BT, writing to their director of customer services by name and having it ignored, I signed up with Plusnet. The service was replaced faultlessly and on time, and my Broadband fired up at the normal speed, better than the reduced speed that BT were unable, or incapable, of remedying. Twice in the last ten months, speed dropped right down, and both times I spoke to a pleasant young man in Sheffield who restored the service. Now, I am aware that they do all this off the back of BT's infrastructure, so this could be just happenstance, but credit where credit is due, I am very happy with them. I am sure that there are thousands like me, who, if moved to do a review, would reduce the proportion of moaners to an insignificant proportion. How ever, that is not to say that they are exagerating or overstating their cases.
  • Reviewer
    Location
    Slough
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Im with plus net since June 2013 I Switched to fiberoptic June 2014 not had any single issue with speed and reliability I highly recommend fiberoptic then normal broadband & their customer service is five-star and prices are very reasonable.
  • Reviewer
    Location
    Axminster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have always had very good service from Plusnet with an acceptable broadband speed for the area we live in. We have been a customer of Plusnet now for almost 5 years. We live in rural Devon and have speeds of 16-19mb/s. Recently, we noticed our internet was getting increasingly slower and was causing us frustration when trying to stream Netflix and Amazon etc. We put up with it for a while and eventually complained. I was immediately offered an upgrade to Fibre for the same price as I am currently paying. The team member I spoke to was very friendly and efficient and sorted out our problem. Very happy with the service from Plusnet. Great customer care!
  • Reviewer
    Location
    Whitstable
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Have been with Plusnet for years and my contract was due to expire, so was looking to see what they would do. My phone call was met with a 50% reduction in my broadband charge. This meant I could get cheaper elsewhere according to the website information. A few days later I did an online chat with PlusNet, this resulted in free broadband for 18 months. So, all I have to pay is the line rental, which matched the website comparisons available. So I stayed with PlusNet, but would have gone to another provider if they had not improved the first offer. Don't take an offer if it does not meet your expectations.
  • Reviewer
    Location
    Barnsley
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Plusnet since I cancelled with Talk Talk (Rubish ), great service, Yorkshire based company who usually look after their costumers. My contract is up for renewal, but on looking at the speeds offered my upload speed will go down from 10mg to up to 2mg unless I upgrade which will cost me more.I' looking round now for a better deal, but not many good compliments for other providers !
  • Reviewer
    Location
    Berkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    The start with Plusnet wasnt the best but a complaint receved prompt attention, from courteous customer services.
    I think they have now cracked it! and all seems well.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Beats Sky and Virgin for Customer Service and Value
    If I had read the reviews I would have never moved to PlusNet, but I'm so glad I did. I was being essentially held hostage by Virgin paying £108 for fibre broadband, BT Sport and Sky TV.
    I did some basic maths and decided to buy a Freeview box (Manhattan T3R 1Tb), subscribe to PlusNet for Fibre Broadband and use the BT Sport App on my TV's (£10\month from PlusNet) and Black Friday Deals from NOWTV to get Sky Sports, Entertainment and Movies. The PlusNet installation was really simple and as BT OpenReach (PlusNet are part of BT) have now put Fibre into my house, I get over 78Mb Broadband through PlusNet (which is enough) and more watchable content than I had before. The PlusNet component on this costs me £36\month (£26 broadband and £10 BT Sport) and through savvy Black Friday purchasing the complete Sky bundle costs me £18 so a total of £54 a month (half what Virgin wanted).
    Focussing on PlusNet, the service has been brilliant. The engineer installation was done quickly and as booked, the router setup was easy and some of the router security and control features are better than Virgins. I have two young sons who watch a lot of online content and game over the internet and no issues with broadband speeds. Also no issues with the router dropping the internet connection on almost a daily basis unlike Virgin. The website is clear and simple and I've moved to PlusNet mobile getting a 11Gb unlimited SIM for £11. When I have called customer service it's taken some time to get through, but Virgin quite often took over 30 minutes. Since terminating my contract however Virgin has been phoning me so often to try and retain me that I ended up blocvking their calls (I have been with them since Blueyonder so 20+ years). Anyway, if you want fast fibre, good offers on BT Sport and to couple that with Freeview and SmartTV Apps for things like Sky then I'm not sure you can beat PlusNet on price and from my experience good (if not great) customer service.
  • Reviewer
    Location
    Cwmbran Gwent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I just want to say having spoken to one of your customer service team name that I am very impressed how he dealt with my problem. Not being a technical person at he was very patient with me (being an older lady who has no idea about computers and broadband). He was such a gentleman and explained things to me very clearly. If all your employees are as good as him you must have a fantastic team.
  • Reviewer
    Location
    exeter
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Been with Plusnet for 3 years, getting it FREE for 12 months after an easy haggle at renewal! Customer service is the best, any problem been resolved quickly, can't fault this company. Is there another Plusnet that's getting these bad reviews, because my experience could not be better.
  • Reviewer
    Location
    Church Stretton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Can't understand all the negative reviews of plus net. My experience has been the opposite. Helpful, friendly assistance from competent staff. Charges also reasonable compared with BT. All call centre staff I've spoken to are native English speakers which matters a lot to me. Top notch.
  • Reviewer
    Location
    Exeter
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Have just renewed for the 5th year, would not consider going anywhere else. Plusnet are THE BEST in my experience, and the 2 people I have referred agree with that. Customer service is great, line is always reliable, and the service is top value for money. Line speed is not the best but it's fast enough for me and never holds me up.
    Most of the bad reviews here are probably written in anger by people whose hobby is moaning - check out their language and spelling and punctuation and that tells you something about the worthiness of their opinions!
    It's time to put a genuine good review on here to balance it up - people who are satisfied don't often write reviews, they are too busy enjoying their Plusnet account.
  • Reviewer
    Location
    Windsor
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Maybe not the absolute fastest but the connection has always been stable and you cannot beat their U.K based customer service team!
  • Reviewer
    Location
    Staffordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    My broadband speed dropped off and not close to the speed that I signed up to. For 15 days I checked my speed twice a day and recorded the dates and times. I then telephone Plus Net and was through to Jack at Plus Net within 2 minutes, I informed Jack of my findings regarding my broad band speed. We reset my router wich made no difference, Jack raised a work number to sort my problem out. The following day I carried out a further broad band speed check to see my reading, I was amazed to see that my broad band was up to full speed, I also received an email from Plus Net informing me that my issue was resolved and that I was up and running at my allocated speed. For me personally Plus Net did an excellent job of sorting out my issue what else can I say, thanks Jack at Plus Net.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Recently changed back to Plusnet from Talktalk. Everything now works fine for me and the current deal is cheaper than the old one. So all in all happy I made the change.
  • Reviewer
    Location
    E1
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Had them for more than 2 years and never have problems, or got solved like instantly. The costumer service is the best I’ve ever experienced! Great price too

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