3,751 Customer Reviews over 376 pages
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- Location
- Chorley
- Reviewing
- Plusnet
- Date
- 2015-02-10
- Comments
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Awful, awful, awful!! I joined because of the £70 cash back incentive. Service was delayed by weeks because of technical problems and they had to send engineers out 3 times. Voicemail messages from Plusnet said no access to property needed and then on the day of visit from the engineer, he left a voicemail message saying he needed access!!! Recieved an email from Plusnet during this time saying they were pleased to report that the system had been live for 14 days and download speeds achieved were greater than initially anticipated!! Eventually went live but service intermittent and download speed poor. Still waiting for my cashback 5 weeks after promised!!! Avoid them like the plague!!!!
- Location
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- Location
- london
- Reviewing
- Plusnet
- Date
- 2015-02-09
- Comments
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The most appalling, rude and wholly unsatisfactory service. Lots of hidden charges as well.
Terrible, would never use them again
- Location
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- Location
- Leamington spa
- Reviewing
- Plusnet
- Date
- 2015-02-07
- Location
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- Location
- Berkshire
- Reviewing
- Plusnet
- Date
- 2015-02-06
- Comments
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We recently moved and signed up for Plus Net on the 12th of January. Every Friday since that date they have claimed our internet would be ready to go, this was clearly a lie to keep us hanging around. They won't talk to me claiming they can only speak with my partner, he has tried to make me an authorised caller, but this process takes weeks, Now they are saying we will have internet by the 13th of February, but I'm assuming this is a lie as well. I wouldn't sign on with this company of incompetent liars!
- Location
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- Location
- sheffield
- Reviewing
- Plusnet
- Date
- 2015-02-05
- Comments
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i Signed up for Fiber beginning of august 2014, was advised it would take up to 4 weeks to complete the installation.
5 months on and countless lies, miss-information, line faults and even blackmail from plus-net support, the fiber broadband was finally installed.
i was also told i would relieve 3 months of the package FREE and that they could do me a better deal on the package i previously signed up for in august.
this information was also lies.
i am now having to pay the 1st 3 month despite being told it was free, and my overall bill has been reduced by about £1 a month (£15 over 9 month period) and then for the remaining 9 months it goes back up to full price!!
in short i have received little to no compensation for the hassle and stress caused by the miss-information, lies and blackmail this company seems to revel in.
i would not be with Plus-Net had i not been blackmailed into staying by their cancellation dept.
i would not recommend this company to anyone.
Sign up at your own risk!!
- Location
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- Location
- Bedford
- Reviewing
- Plusnet
- Date
- 2015-02-03
- Comments
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Appalling support.
Opened a slow connection ticket in Dec 14, its now Feb 15 and nothing has been fixed, they blame BT who say there is an issue but they can't find it and that' all they can do!
Ticket goes unanswered for weeks at a time despite being chased by myself.
Avoid Plusnet.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-02-03
- Comments
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I was promised an automatic (sent by cheque within 60days) £50 cashback when signing up, when my confirmation email didnt mention the cachback I rang up to check it add been applied, she confirmed it had been and yes it was automatic, 5 months later and many, many emails and still no £50, first they said there was no offer, then there was but I wasnt entitled, then I was entitled but did not claim it in time... useless. Broadband speed seems to be ok most of the time but online tv frequently freezes, connection drops and signal barely reaches the next room.
- Location
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- Location
- Tamworth
- Reviewing
- Plusnet
- Date
- 2015-01-31
- Comments
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do not go with this company wish i had read the reviews before i took out a 12month contract broadband speeds vert very slow keeps dropping out 40min wait today to speak to customer service. will not be renewing my contract with them after 12 months.
- Location
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- Location
- Wirral
- Reviewing
- Plusnet
- Date
- 2015-01-31
- Comments
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Into my second month now with PN.
What a difference to the slow offering I had previously from Sky.
Change over went exactly as I was advised, router landed when they said it would, Openreach chaps came and did their bit when I was told they would (they were actually an hour early!).
I was overcharged on my first bill by £5, but a couple of emails later, that was credited back to me.
Getting Fibre free for 6 months is a great bonus, and at a cost of £5 or more less than Sky, I can't fault PN (And their fibre speed is twice what Sky could deliver)
Well done Plus net.
- Location
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- Location
- Burley in wharfedale
- Reviewing
- Plusnet
- Date
- 2015-01-31
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.