Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.6 stars
  • Customer Service
    3.8 stars
  • Speed
    3.4 stars
  • Reliability
    3.5 stars

Based on 1788 customer ratings since 2021-08-14 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,580 Customer Reviews over 358 pages

  • Reviewer
    Location
    Sale, Cheshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Was with Sky Broadband who advised I couldn't have more than 8Mb connection. Checked the BT Exchange who advised I could get upto 15Mb. Looked at Plusnet who advised that I could have 12Mb for £11.99 which has saved me £6 per month and almost doubled my connection speed. At best, I could only average 4-6Mb with Sky. I'd strongly recommend that people check-out Plusnet as they're realy good.
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      2 stars
    Comments
    Router shows a connection speed of 6MB but download is rarely above 2MB. In the past and with Nildram download speed was over 5MB.
  • Reviewer
    Location
    London WC 1
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would not give PlusNet any stars at all, but your rating system insists on providing at least one.

    I regret taking out a subscription to PlusNet. It is not broadband as I recognise it. Snailband would be a fairer description. Some of my dial-up subscriptions in the 1990s were faster.

    It takes up to a minute to load a simple web page. Ditto with opening emails. Opening even small attachments on emails can take even longer.

    The same machine and everything else worked perfectly fine with Tiscali and even better with BT Broadband.

    I have the impression PlusNet is working on the remainder bandwidth of a larger supplier.

    However, notwithstanding the foregoing, I must stress this is only my personal experience. Other customers of PlusNet may be more fortunate. There are local idiosyncrasies with every broadband supplier and none is anywhere near perfect.
  • Reviewer
    Location
    Denbighshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Brilliant support team.All promises fulfilled
  • Reviewer
    Location
    London SW5
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband never worked. It's really cheap, but you get less than you pay for.
    Its always going down and the speed at nigh times goes no further than 800 kbps sometimes when you are lucky it comes up to 2000, but this happens on 31st of February.
    When you call the support they say that is fault of the computer, the socket, the filter, the TV, the weather... every time is a different and also very creative excuse for the broadband that not works.
    If you like to suffer, please sign up with them, they really don't give a s... if you are getting a good service or not.
  • Reviewer
    Location
    Potton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Speed can fluctuate but that is more a fault of the Openreach exchange capacity always at maximum than Plusnets fault. Lost a point on customer service if only because first line do not always listen to a technical report but then I am a telecoms engineer so that is not necessarily fair, second line are very clued up and on the ball.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Good service for the price. Yes, it is managed but unlimited from midnight to 8am. Much better than my previous supplier - Talk Talk.
  • Reviewer
    Location
    Aughton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Since being with PlusNet my lady wife knows how to reset the router, I will be requesting the MAC code very soon. Never mind their Blurb just think of the Money and the word Throttle, which is what I'd like to do with Plusnet.
  • Reviewer
    Location
    Sutton Coldfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Paying for up to 8mb getting 2-3mb
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Slow connection at peak times.Speed as measured never ever reaches claimed speed.typicaly 1.5 mbps.No where near 8 mbps !

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.