3,751 Customer Reviews over 376 pages
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- Location
- Northampton
- Reviewing
- Plusnet
- Date
- 2015-02-16
- Comments
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Oh how far this company has fallen. After 3 years of loyal service i have cancelled my contract with them thanks to 22 day fault lead times and 10 day customer complaint lead times. Communictaion from them is poor and in some cases rude, download and upload speed are never what is advertised and they will drop the cost for new customers without changing your price so you end up paying more.
Would steer well clear!
- Location
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- Location
- yorkshire
- Reviewing
- Plusnet
- Date
- 2015-02-16
- Comments
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I used to get a regular 7 meg plus speed. I now get 5.3 at best. They claim nothing is wrong and blame an extension lead that I DO NOT HAVE. Likely to change ISP very soon.
- Location
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- Location
- United Kingdom
- Reviewing
- Plusnet
- Date
- 2015-02-16
- Comments
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I didnt think l could hate a British company this much. Problems with them from sign up, to installation up to CASBACK offer to call waiting to speak to Customer Services 15/45 mins OMG they are in communications. After waiting they refused to let me speak to a superviser and said they would email me my outcome. Worse than useless.
- Location
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- Location
- Cheltenham
- Reviewing
- Plusnet
- Date
- 2015-02-16
- Comments
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I followed their instructions and sent a scanned copy of my mother's death certificate along with my contact details and offered to settle the balance on the account.
They ignored my contact details and sent a demand for payment by post to her empty house! When I found it I rang the number they gave and was given a twenty minute wait on the phone before some poor bloke received my customer feedback and took my payment.
He explained that they had received my email but some automated system had spotted that payment was late and forwarded the issue to a debt recovery agency. What kind of people choose to ignore my offer to pay and invoke debt recovery instead?
I found the whole experience thoughtless and insensitive.
- Location
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- Location
- Nr Alton Towers
- Reviewing
- Plusnet
- Date
- 2015-02-13
- Comments
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I had been with BT for several years with no real serious issues but contact with them when I did have a problem involved frustrating calls to India. Operatives reading from a menu list who were not the slightest bit interested in the fact that I had already tried all of the remedies they read out (I've been in IT for 30 years)before ringing them. That aside they (BT) had begun to charge like rhino's over the past few years and I was paying over £50 pm regularly. So it was with much trepidation that I settled on PlusNet. UK call centre and £15 pm cheaper even when the introductory offer had finished. I had read the reviews on here but I am old enough and wise enough to know that reviews are skewed to the negative. Most people who are happy with their service do not bother to leave positive reviews whereas someone who has had a negative experience will almost certainly have a moan. Anyway, my experience was first class. My fibre plus broadband was transferred seamlessly on the promised date with texts and emails keeping me informed at all stages. My phone changed a little later and again seamlessly. Broadband speed was a little up and down for a week or so until the necessary calibrations had completed but again I was informed this would happen and again I was informed when it had settled to its expected speed. I thought I should do what most people seem not to do and leave details of a positive experience to even out the balance even if only a little. I have put four stars for customer service and for reliability only because its too soon to give an objective score so soon. As far as I am concerned though PlusNet dealt with my transfer faultlessly and for that I thank them and congratulate them heartily. Well done.
- Location
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- Location
- Devon
- Reviewing
- Plusnet
- Date
- 2015-02-13
- Comments
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Awful, useless company. Took SEVEN months to connect and then Plusnet still didn't connect on the date they finally agreed to. Within weeks prices went up and the poor wifi signal has resulted in many complaint calls to the company. Staff obviously trained to be sympathetic to appease the situation but I found this incredibly annoying and patronising especially as they still didn’t even try to rectify the problems! One call advisor even told me how I should sort out the wifi myself as Plusnet only provide a basic router. Will be leaving as soon as possible.
- Location
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- Location
- Strathclyde
- Reviewing
- Plusnet
- Date
- 2015-02-12
- Comments
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I have only been with plusnet for over a week, so early days. Everything went smoothly from start to finish. Polite helpful staff, engineer polite and helpful and arrived on day stated. Broadband speed fine.
- Location
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- Location
- Hackbridge
- Reviewing
- Plusnet
- Date
- 2015-02-11
- Comments
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They are just useless!
It took them 6 weeks and 8 attempts to come and install my phone line, on most visits engineer was only coming to say I am the wrong engineer! and then again I had to wait for another booking in more than a week time if lucky to hear the same thing again and again and again!
Some of the engineers were just clueless and I had to tell them what they need to do, and of course they didn't know how!
Customer service on the phone was a mixed experience, some were nice, polite and apologetic, while most others with sloppy-shoulders and often rude!
I finally decided enough is enough and cancelled! and guess what, in less than a week I was all up and running using another provider (that very big one as a clue!)
Just don't waste your time with Plusnet! It dose not worth it and considering the time and energy you waste, (even if you are on minimum wage) you would still loose big time!
- Location
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- Location
- WILTS
- Reviewing
- Plusnet
- Date
- 2015-02-11
- Comments
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After being an uneventful 5yr + Plusnet ADSL customer I decided to stick with them for fibre upgrade.
In short it seems an 'automated order system failure' meant nothing happened to trigger my order despite me getting emails telling me when I needed to stay at home for the engineer to arrive.
A long wait for telephone customer service and they COULD NOT CARE (I felt like non of my previous years of custom mattered) and they did not even offer any sort of fix than I was to ring up plusnet sales.
I decided to move away.
In moving away I found much better offers as a new customer.
They have grown too big now and become chaotic.
- Location
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- Location
- Notts
- Reviewing
- Plusnet
- Date
- 2015-02-11
- Comments
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I switched from bt to plus net and from day 1 my problems started. After fitting the plusnet router I only had a wireless signal in the room it was fitted in, whereas with bt it had been throughout the house. Complaints to plusnet were treated with disdain keeping running through the installation procedure as if I was a moron, but I persevered until all they would offer was a new router which I duly installed, which made absolutely no difference. I then gave up with them and tried to solve the problem myself with boosters etc to no effect. Then when my contract expired with plusnet I immediately switched to bt, got their new router in, hey presto I had a signal throughout the house again!
I thought that was the end of my problems and I just moved on but then as if to add insult to injury, plusnet kept on billing me even though I had transferred to bt, and it wasn't until I cancelled the direct debit that the issue was crystallised. But even now 3 months after switching, they are chasing me for a payment not made because I had cancelled the direct debit. I suppose they are all as bad as each other but the hassle, cost and appalling equipment provided by plusnet must make them the worst of the all. Do not use plusnet is my only comment, life's too short!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.