3,751 Customer Reviews over 376 pages
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- Location
- Warminster
- Reviewing
- Plusnet
- Date
- 2015-03-18
- Comments
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Switched to Plusnet from another provider. Wish we hadn't. Have had no business broadband for two days and still waiting for new router. they disconnected all our phone lines yesterday so had no business phones all day. (Our phone supplier sent an engineer straight out not Plusnet!)Still can't receive incoming calls on our broadband line which is also our fax line. Nightmare goodness knows how much business we have lost. Still waiting for a new router, our previous company sent theirs out in good time for the switcover, not so Plusnet. Wish I had never heard of them.
- Location
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- Location
- BINGLEY
- Reviewing
- Plusnet
- Date
- 2015-03-17
- Comments
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Signed up for Plusnet phone broadband. About three months later I informed Plusnet I was moving to a brand new home. Next door. Nearly a month later still no broadband. It was turned off old property because that was the date they gave me for new property turn on. They have put the blame on me for not informing them that new property has no phone point. I had no idea it wouldn't have, obviously neither did Plusnet. They very kindly informed me that as a goodwill gesture they won't charge me for the month I haven't had any broadband....FANTASTIC GESTURE!!!! Still no broadband. Due to go on on the 24th. Cancellation charge £116 so will have to wait a month or so before I cancel and go elsewhere. High up on my list of bad companies
- Location
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- Location
- anglesey
- Reviewing
- Plusnet
- Date
- 2015-03-17
- Comments
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We have reoccurring problems with our phone line. To get hold of customer service isn't very easy. It takes week over 24 hours for them to really to an email and you wait for up to an hour to speak to someone on the phone. I can't wait for our contract to come to an end!
- Location
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- Location
- southport
- Reviewing
- Plusnet
- Date
- 2015-03-17
- Comments
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Joined Plusnet back in 2013 the service has become congested during peak times on an almost daily basis. but they don't seem to be doing anything about it,Too many customers and too cheap the quality has suffered as a result, As for their support yes British, but most of them haven't a clue about how it all works
- Location
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- Location
- Christchurch
- Reviewing
- Plusnet
- Date
- 2015-03-15
- Comments
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Having recently moved I chose plusnet over BT and others for my fibre optic broadband as exactly the same line but with a better short and long term saving..
Communication prior to install was excellent with daily SMS and email updates.
Router arrived by post on time.
BT engineer phoned 8am letting me know He was 20mins away...He was polite courteous and removed his shoes. His work installing their modem was finished very quickly he even set up the plusnet router. I was up and running instantly the speeds I'm getting are 38down and 18up which are the top end of the claimed estimates.. I'm more than happy..
- Location
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- Location
- Newcastle
- Reviewing
- Plusnet
- Date
- 2015-03-14
- Comments
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Customer service is awful,I ordered weeks ago but theres been problems all the way. No one can tell me whats happening when I contact them but they always tell me someone will contact me, so far I have never had anyone contact me at all! I have no idea when my internet is actually going to be installed!
- Location
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- Location
- Denstone, Staffs
- Reviewing
- Plusnet
- Date
- 2015-03-13
- Comments
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We have a poor line here in Denstone so I moved from BT to Plusnet... and have not really noticed any difference - only its cheaper. However today I find that PLUSNET McAfee does not support MAC PCs (BTs does) - a fact that was not made very clearly in Adverts!!!! BEWARE. The customer services were brusque... read T&Cs carefully - last line in page of writing :o)
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-03-13
- Comments
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Absolutely awful. Took weeks to get an installation, and now our internet is down and I've tried for days to get in contact. I've tried send an email, using their online chat assistant, and calling. Calling up means wIting at least half an hour-which you're paying for-and I've called 3 times and still haven't spoken to anyone. The online chat assistant refused to talk to me and ended the conversation before I could get a word in because I was not the account holder (I'm his daughter and he doesn't even live near London) but I didn't have. Chance to tell them that. And lastly if you try sending an email it takes them at 32 hours to respond which if like me you have no internet that isn't really helpful. Worst service I've ever used.
- Location
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- Location
- Uk
- Reviewing
- Plusnet
- Date
- 2015-03-13
- Comments
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Outrageous. Miss sold product resulting in heavy bills with no recompense from customer services other than "well you can complain if you want but it's just the way it is" I'll be cancelling today.
- Location
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- Location
- United Kingdom
- Reviewing
- Plusnet
- Date
- 2015-03-12
- Comments
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During the initial 14 days the connection was great, however as soon as this period passed the connection has become increasingly unstable requiring multiple resets in order to access the Internet. Do NOT choose plusnet as your service provider
- Location
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