Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.6 stars
  • Customer Service
    3.8 stars
  • Speed
    3.4 stars
  • Reliability
    3.5 stars

Based on 1788 customer ratings since 2021-08-14 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,580 Customer Reviews over 358 pages

  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I read all the reviews two years ago, I looked at the prices... I bought a flat, I needed the internet, PlusNet seemed like the obvious choice. This is the first time I've ever felt compelled to write a bad review. These cowboys are the epitome of getting what you pay for. It took close to three months to get online in a city central location (no refund, having spent hours and hours on the phone (haaa customer service?!!!?). I've then tried to cancel.... Plus Net... you robbing "nasty" people, I hope you rot in the fiery depths of hell.
  • Reviewer
    Location
    Devon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Plus net are the worse broadband company I have ever dealt with. I wouldn't recommend them to anyone. We moved house and ordered the service on 10th April. On 18th April nothing had happened, contacts plusnet who said the direct debit hadn't been set up but they hadn't bothered to let us know that. Paid for package on 18th it's now the 28th and still no broadband connection. Absolute rubbish
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I actually sought out a review site where I could leave my feedback for Plusnet, because their service has been that good.

    We've been with them for a few months and are also in the process of completing a house move, so we've done a reasonable test of their service. All I can say, is that our experience has been excellent throughout.

    We took their 2.99 unlimited broadband deal, paid the line rental up front, and signed up for an 18 month contract. Getting us up and running was smooth and hassle free; all their communication is via email or mobile text message, but they communicate a lot and updates are frequent, which I like.

    The broadband speed is okay. I haven't actually checked what speed we're getting but it's fine for our use, which includes some surfing, game downloads for the children and on demand tv use through YouView. We've had to reboot the router a couple of times, but we had to do that a lot more when we were on SKY.

    The service in the house move has been excellent. They booked an engineer and then text us the day before to let us know that all the work could be done at the exchange and so the engineer visit wouldn't be needed, hence saving us a day off work.

    When we arranged the house move, they offered to waive all moving and connection costs, and reduce the monthly broadband charge from £9.99 to £5.99, if we extended our contract from 18 months to 2 years. So, we got the option to stay with a brilliant supplier and save money! Erm....let me think about that for a while....

    Clearly others have had poor service or poor experiences, but I have only good things to say about Plusnet. I think their service is brilliant and absolutely way above the very poor service we had for years with SKY. I just wouldn't go anywhere else.
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I was considering switching to your service.
    However....

    A friend who is having problems with broadband installation has been threatened by one of your emloyees.

    When trying to discuss resolving her problem she was told...

    "IF YOU TRY TO RECORD THIS CONVERSATION, WE WILL SUE YOU""

    Please do not insult me by denying this threat was never made by your employee. The person who told me about her experience with you is thoroughly reliable.

    I have been considering PLUSNET as an alternative internet provider, but not now.
    I've also seen many negative reviews of your service.

    Please don't reply by tellingme that you have many 'satisfied customers'

    The measure of quality of service is how few disstisfied customers you have.....not the satisfied ones.
  • Reviewer
    Location
    leicester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID AVOID DO NOT GO WITH PLUSNET... I recently moved from talktalk to plusnet with the promise they would be faster and would be hassle free switch, on the day of the switch talktalk stopped the internet as they should but plusnet did not start the internet I rang them and after a 45 min wait spoke to a man who kept putting me on hold for 5 mins at a time and came back with no answers, in the end it took over a week to restart my internet as plusnet state: WE DID NOT HAVE A LINE TO PUT YOUR INTERNET ON... surly this line should have been held when we paid which was 6 weeks before we even moved over to them. we was promised speeds between 3-5 as talktalk was only 2.. currently my speed is not even 0.5 rang them and after waiting for nearly an hour to speak to someone was told they would look into it.. 2 weeks later still waiting on a reply... we are currently trying to get out of our contract as they have breeched speeds they promised... I will advise anyone to get out of it THIS COMPANY IS A COWBOY NEEDS TO BE SERIOUSLY LOOKED INTO... I was told they had won awards for customer service however I seriously do not know how they have done this because eberyone I speak to does not have a clue about what im talking about and everytime I speak to someone I just get fobbed off with another excuse...
  • Reviewer
    Location
    leicester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT GO WITH PLUS NET. Absolute shocking service. Was promised they would take over by talk talk and it came to the day of switch over and we where left with no landline and no internet. After waiting over half an hour for someone to answer on my mobile they said there was no capacity. We where promised to be on in a couple of days, which once again didn't happen. It wasn't until we said we wanted to cancel, after having no internet for over a week they final put us online. KEEP WELL AWAY!!! CHEAP PRICES FOR THE RIGHT REASON = ABSOLUTE SHOCKING COMPANY
  • Reviewer
    Location
    sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not go near this company its part of BT and the service shows they tried to connect me to broadband engineer said he called but he did not at all. The next visit will be in two weeks so i have no service whatsoever. Great start for 24 hours so i think lets get outta here and go to a company who can actually deliver. Here the problem starts they will only let me leave if i forfeit my annual line rental for one day of phone immoral and illegal sale of goods and services act covers this one . MAC code will not be supplied for at least 24 hours WHY its all tactic to tie you into them so they can supply shocking customer service and leave you in a situation where its difficult to leave
  • Reviewer
    Location
    Sheffield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Service - what service!!

    - Waiting times of 45 minutes for technical help or 30 minutes for customer service. I logged a complaint when I finally spoke to customer services about the long waiting times. It would be useful if customers could leave a telephone number and someone could call back as 45 minutes is a long time to sit on hold.

    Speed - I was promised a speed of 7Mbs but have 0.7Mbs (speed with TalkTalk 13Mbs). I only moved from TalkTalk as I needed a static IP address.

    The technical help desk could not fix the speed problem and took my phone number. I am waiting for them to call back. I wish I had read these reviews before moving to Plusnet.
  • Reviewer
    Location
    Gillingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    * It took them five weeks to connect my phone line in my new house.
    * Open Reach (BT) engineers were useless.
    * My broadband is at 0.4Mbps despite the area average of around 8Mbps
    * Customer service is poor with hold times typically 40 mins.
    * The price isn't even great.
    * New customers get much better deals than people who have had plusnet for six years.

    There are plenty of decent telephony providers out there. Plusnet isn't one of them.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Rude and obnoxious staff!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.